Find cheap flights from Sacramento to León

Pros: Online prompts for a flight I couldn't cancel.
Cons: Online prompts for a flight I couldn't cancel.

Pros: Friendly crew, but that is pretty normal for Aeroméxico and expected. Glad the seats had the flip up sides to keep ones sleeping head from falling too far to either side
Cons: A few more degrees of seat recline the meals could have been much better.

Pros: The fact that I made it to my destination on time, Barely. The crew was professional but not too involved, mostly hung out in the back of the plane having personal conversations. Pilot was very dry, and I really didn’t feel welcome to be a passenger.
Cons: The boarding process is ridiculous, rush everyone to a bus and just to sit on a plane for an hour?! That’s the dumbest thing I’ve ever seen experienced during a flight. What were the flight attendants doing?? Nothing. Didn’t offer any water or a misery of a snack while we waited. The pilot didn’t tell us anything, like where we were in line for departure, or what the hold up was. Very poor flight experience. I will avoid Mexico City airports and Aeromexico for a while...please contact me for more details. Thank you.

Pros: Friendly
Cons: Food

Pros: Nice and comfy seats
Cons: Don’t have long layovers

Cons: Seat confort is bad, specially for tall travelers.

Pros: The aircraft.
Cons: Mexico needs a new airport.

Pros: Nice service but bad food!!!
Cons: Change the charges for the luggage when it is international and provide good quality food!!!

Cons: Fly was cancelled

Pros: The crew was great
Cons: The food and the how well the tv works

Pros: The crew was super professional. We appreciated the snack.
Cons: It is out of your control, but landing can be stressful because of turbulence

Pros: Departure and arrival times were accurate.
Cons: There were a few seats (mine included) who didn’t have a blanket. The AC was set to a VERY low temperature.

Pros: Crew ok

Pros: Nice, new plane
Cons: Check in not organized well. Unhelpful staff. Likewise on board: mediocre service (particularly given it was medium haul business class). Was vastly under the standards of practically every other airline I have tried (and I have tried a very large # in all continents).

Pros: The modern aircraft made the flight super smooth.
Cons: The seating was not very desirable, especially taking into account that the airplane had a lot of empty seats they still assigned seats far back in the rear of the airplane.

Pros: Everything
Cons: Nothing

Pros: Everything

Pros: Early arrival.
Cons: Tedious check in with camera.. Snack not great. Aeromexico Changed my seat without prior notification. Boarding pass did not reflect change until I boarded. Miss the individual screens for entertainment center to watch movies.

Pros: Great crew nice and courteous. Great itinerary arrived at 2 pm in León.
Cons: Very warm and small seats for 3hr 40 mins trip we were seated in front of emergency exit we couldn’t recline understandable but leg space is smaller than most standard planes.

Pros: Very friendly and helpful

Pros: everuthing ok
Cons: no nothing wrong depart on time crew exelent good food tv good thank you bording exent

Cons: We were not let in the bus to take us from the terminal gate to the aircraft on the runway, forcing us to miss the flight. And then were coerced into having to purchase another 2 tickets on the next flight, instead of them transferring our seats from one to the other. Absolutely the worst treatment to a paying customer / passenger you can imagine.

Cons: .

Pros: Trip was fine, food was good. Loved we each had our own tv and headphones.
Cons: Lost my luggage. It was sent to Los Angeles instead of Portland. Very very disappointed.

Cons: I thought I had paid for my bag only to arrive at the airport and be told it was not paid I had agreed to one price and was charged another and on top of that to have to pay baggage fees. I will not be using your service again nor recommending your site.

Pros: The crew at the gate did their best to seat my family together.
Cons: No entrainment available and the flight crew took over an hour to bring me some water.

Pros: Nothing
Cons: Everyone is so rude, they don’t care just a number to them.

Cons: Flight delayed 7 hrs and the official website never updated to reflect the change. Called customer service twice and they had no clue. The last representative advised to be at the airport at the original departure time to make sure we spoke to someone there. That showed a lack of knowledge and trustworthiness. The airports official website also didn’t reflect the delay.

Pros: Entertainment!
Cons: My flight was delayed and missed my connecting flight, they had me going all over LAX and took 3 hours to finally put me in a standby. Aeroméxico and Delta kept blaming each other and obviously I was really frustrated.

Cons: I had to pay $286 extra for two extra luggage. I was the impression that Aeromexico would charge $100 pesos for every extra luggage.

Pros: I like the entertainment choices and the blanket.
Cons: Food could be better.

Pros: Spacious seating, unexpected small meal at 11 pm, Mexican flight staff,(felt like I was in Mexico already)
Cons: Nothing

Pros: my bag came back to me without many of my belongings. thanks for hiring such standup folks, aeromexico.

Pros: A long story short, I had to check my carry-on bag in order to get sealed duty free liquor through the Mexico city airport. I was able to eventually get the bag checked gratis due to the circumstances. It took half a dozen AeroMexico staff to get there, but I did.

Pros: Everything was as expected.

Pros: They had good movies in the plane
Cons: There were two runways in Mexico City and one was under maintenance so it took a long time from the moment we landed to the time we were able to get out of the plane. Then, they took our check-in luggage from the plane and it went through an inspection (bag by bag), so this caused another hour delay. After that they gave us our check-in luggage for us to take it to another location (to another floor) within the airport to be checked-in again. They wanted to charge us $20.00 additional per check-in bag even though they were half of the weight limit. After we complained, they dropped this charge. Due to all the delays we lost our connection and we had to book another flight. Not a good experience. We will never make a stop in Mexico in the future.

Pros: The nonstop flight was efficient and the wait was short

Pros: Friendly, efficient crew, good entertainment system and content.
Cons: Food was pretty mediocre. I'd prefer to pay a few dollars extra for a better meal.

Cons: The bags took forever to come out and we missed our second flight. We didn't know we had to pick up our luggage to be put onto the next flight

Pros: The crew it’s the best

Pros: I like that they came by for drinks and again for coffee.
Cons: We took off nearly 30 minutes late. The seats are pretty small for a tall person. Food was a piece of bread, cheese, apple sauce, and chocolate. That's it. No in flight entertainment at all.

Pros: No turbulence at all, smooth take off and landing.
Cons: Knees hit the passenger seat in front of me. Hardly any leg room, we were all packed in like sardines.

Cons: Staff people @ checking in Mexico City are the worst! they are unfriendly, rude and unwilling to help people.

Pros: Entertainment Modern airplane Comfortable sit

Pros: Food was ok.
Cons: A/c was kept low and hot air was coming out. Told the attendant to turn air on never got fixed. Seat infront on me was I guess broken so basically i carried in my lap the passenger I front of me. Super uncomfortable on seat since the plane was muggy and "HOT", really "HOT".

Pros: boarding and leaving plane, the wheel chair service, nice helpful crew, flight departed and landed on time, snack and beverage.
Cons: landing at LAX was a bit jumpy/scary, airport construction - not Aero Mexico's fault though.

Pros: Personnel was very courteous and helpful, smooth flight.

Cons: The thing I did not like is that I call Aeromexico to pay for the extra loggage tha I had before my fly and the person that I talk to told me that everything was all paid for and when I got to the airport guess what, The extra luggage was not paid so they charge a lot more than what I would have paid the first time a call.

Cons: I lost it!

Pros: The pilots seem to be very skilled at landing. All planes touched down very smoothly. This may be an odd observation, and no one would really mention this - but it's important to point this out.
Cons: Overall, Aeromexico is a very poor quality airline. Flight delays meant we lost a day in Cancun - and there was little or no communication from anyone regarding next steps. There is no coordination, no organization, food and coffee were of poor quality, and it an airline to be avoided at any cost.

Pros: Was upgraded to first class on my return flights. Service was excellent seats were comfy. Benefit of being a card holder and flying only American Airlines.
Cons: Nothing.

Cons: The lines were too long for a 75 year old. I have recheck but did not get it with American. Security was madness, no one keeping social distance in spite of all your lovely signs. The staff giving directions on the moving table was unintelligible to me and so i left my iPad in my bag and had to spend 20 minutes tearing my bag apart . The gate was the only one not listened on the departure board and so i went the wrong way into the wrong Gs. There was no one around to check with, no one to ask and when i realized i went the wrong way i had to run back . At 75. I was the last one on board. No one helped me. The only friendly and helpful staff i met was Peter on the Chicago to LaCrosse flight. Very disappointed.

Pros: Smooth as butter. Slept the whole way.
Cons: Nothing could have improved it.

Cons: After the flight was diverted due to Weather conditions I missed my connecting flight and American Airlines did a terrible job handling the changes and assisting their customers at DFW airport.

Pros: Everything was easy

Pros: It was fine the next leg of the trip was cancelled

Pros: Crew was amazing, seating too crowded
Cons: Consider removing seats to add more space per seat

Pros: That I was FINALLY able to get to my destination after a THREE AND HALF HOUR DELAY. Mechanical malfunctions, Get crew unable to find the pilots once the mechanical malfunction was corrected, sitting on the plane for an hour waiting for some "guy" to be located who went missing who was responsible for our weight to certified for flight. I didn't like anything.
Cons: Everything.

Pros: flight was on time!

Cons: Flight attendants were NOT personal at all. Did not say hello or even greet passengers. Totally acted like they did not want to be there. Made me feel like we were nothing but a bother to even.be there. Hate all the interruptions advertising the credit card. Very annoying!

Pros: Seat uncomfortable. AA put me on a middle seat in my last 4 trips. I will never fly with AA.
Cons: Better seat options.

Pros: Staff was helpful throughout the flight. I like being kept updated on arrival time etc.

Pros: Another customer allowed me to sit in the aisle seat rather than the assigned middle seat. That was much appreciated. And I enjoyed an movie during the flight. I like being able to choose what I want to watch and stream it on my own device.
Cons: It was really cold on the airplane. I kept my jacket on for the entire flight. I’m typically warm natured, so it was unusually cold.

Pros: Fast friendly service. From the security line to the friendly employees at AA. It was simple and fast.

Pros: Got here early
Cons: Nothing

Cons: Poor flight. Staff kept the plane ridiculously warm the entire flight.

Pros: Delayed on the runway but overall good and smooth
Cons: Flight service was ok

Pros: Booked through Kayak. Confusing because paperwork says Alaska Air but I was flying American. I understand subsidiaries but you need to be informed as the airlines are at different terminals. The flight was great. That ticketing glitch was bad.

Cons: You better hope you don't have a short connection. Sacramento fails to allow you direct access between the A and B terminals. You have to leave and hunt for the other building through the parking garage with no guidance and then go back through security. Unacceptable!

Pros: Everything else was great - including rest of crew
Cons: plane departure was delayed after boarding because the pilot hadn't arrived from local residence or hotel to SFO in time - as a result we sat on tarmac for half hour or more before departure AND because we arrived late we sat on tarmac for awhile waiting for an arrival gate to open at DCA

Pros: The aircraft was newer and the flight smooth. The pilot kept us updated on potential turbulence, which was comforting No one knew if Charlotte was going to get a gust from IRMA. The flight attendants were also friendly which isn't the case on some airlines.
Cons: Nothing

Cons: First Class Flight Attendant spent more time on her phone in the jump seat than asking if we needed anything. Came by twice for a 3 hour flight. I had to go up front to ask for a beverage, and she seemed totally put out

Cons: No entertainment in Business/First and no USB plugs or outlets. Only difference between Business and coach is the size of the seats. The rest was the same. I expected more service, food of some sort and entertainment or connectivity. I will probably avoid flying American if I can help it unless I see that they have updated things.

Pros: Everything was great. I didn't have any food or drink. I slept the whole way to Dallas

Pros: It has been a good experience! Kayak kept updating me about gates and terminals for my connecting flights...

Cons: Having a fat person take up half your seat shouldn't be allowed. They should buy 2 tickets if they take up 2 seats

Pros: Quick and smooth flight.

Cons: significant delay in boarding; return to terminal to remove a drunk. Result was missed connection at DFW to London, resulting in missed connection to Munich; resulting in loss of my checked luggage

Pros: Nothing
Cons: The fact we were staring at the plane for 3 hours waiting to take off and customer service and the gate staff was no help

Pros: They gave us free headphones. The seat back entertainment had a large selection of movies to watch.
Cons: Similar to my previous review, the crew treated the passengers like we were in the way of their travel plans. There were far too many interruptions during the flight that paused the seat back entertainment. Awesome that you have a credit card, but I don't need to hear about it 100 times during the flight.

Cons: Check in through website was confusing to do. Flight shows on alaska airlines sight as a united flight. I downloaded the united app, and it tells me my flight is not just through american airlines, but through another carrier, american freedom or aomething like that. Very confusing. I called someone, I think american airlines, by this time completely confused. If there are multiple carrier types, I should be able to input my flight number and my info ahould come up for me to view flight info and check in, or seat assignment. In the end I dowloaded 2 or 3 apps, a confusing phone call, and when i got to rhw intial check in I was not treated well by tsa personnel. Maybe my name triggered thw extra search or something.Anyway, that last part is unrelated but my return flight was kind of a struggle.

Pros: The free movies and plug in phone charger ...
Cons: No problems or worries from me

Pros: The crew, the fabulous plane with USB ports and free movies
Cons: It would have been nice to have ear phones for the movies.

Cons: 2 days late

Cons: Didn't even get on the flight due to delay out of KSMF and I talked to the ticket lady and this has been happening very regularly due to runway construction in Phoenix. Yet the airline won't let you know or change the schedules they just take your money knowing they will likely not be able to deliver the desired product.

Pros: The flight to my destination was awesome. Helpful staff, great equipment, and plenty of room. I loved the technology in the seats.
Cons: The return flight was not so good. I felt like an inconvenience and was not treated very well. At one point I was dismissed by an airline associate with a swish of her hand. Not exactly how anyone should be treated. There was a nice man that was a flight attendant, but other than that it was as if they were irritated people were even on the flight.

Cons: They were out of snacks. A little thing but got under my skin as unprofessional.

Pros: Nothing

Cons: I paid $25 fo my luggage. I don't like it next time I will choose another company.

Pros: Non-stop and comfort
Cons: No snacks at all :(

Pros: The tv in the seat back
Cons: The lack of knowledge and carding of the desk staff i was so looking forward to this vacation and it ended in nightmare 2 missed connections, 3+ hours added driving for my ride home and getting home at 3:30am or later whwn I would have been home at 11:00 luggage sent on with out me on the flight all in all very disappointing

Cons: A few crew members was rude

Cons: Taking a flight on American Airlines when I booked one on Alaska was confusing. Not clear disclosed at the time of purchase. And hard to notice on conformation email.

Pros: Complimentary upgrade to first class

Pros: While waiting to board an American pilot sat next to me and was very pleasant. I appreciated his conversation.
Cons: Delayed getting out of Sacramento. The connection anxiety was intense. we landed as my connection was boarding. De-planing was chaotic and un informed. Seemed like we stood a good 10 mins before the doors opened...some info would have helped. Sometimes they give the gate numbers and everybody on that plane needed to go somewhere. the attendants were not helpful, the one announcer had an accent, a little hard to understand and asked that we all be kind...ok that I can do.

Cons: Rude flight attendance werent prompt

Pros: Flight attendants were very kind
Cons: Comfort level was very low. I'm 6'0 y'all and with my seat in an upright posistion my knees were hitting the seat in front of me. My chair barely reclined which cause me to not get any sleep. These two comfort factors made it a restless uncomfortable flight.

Cons: Despite having a purchased ticket and a seat, I showed up to the airport because I was having problems checking in online. When I arrived at the kiosk it did not print a boarding pass, instead a slip stating I had missed my check-in timeframe and head to the front. I went to the front assuming the counter clerk would resolve the issue but she advised that the only thing she could do is book me on the next flight since the flight was over booked. I was really upset about the situation since I had to be at an event at a specific time. Just make sure you check in as soon as you can. If you are having issues on your phone, call the airline or head to the airport about an hour and a half to two hours early to get your boarding pass.

Pros: I was so please how American Airlines was able to take care of me due to I was unable to maneuver through the airport due to my surgery. The experience was more than excellent it was a experience of compassion one that I will never forget. American Airlines made my travel stress free and very comfortable due to the upgrading to First Class....Smile thank you once again

Pros: On time and comfortable flight.

Pros: Nothing
Cons: Very uncomfortable flight

Pros: Nothing
Cons: They didnt take care of us.... aftee the airplane was delay for almost 4 hours, and told us that must of the people.were traveling.by car from sacramento to san francisco to take the other airplane didnt even gave us anothee option!!

Pros: Nothing, worst airline ever
Cons: They didnt take care of us.... aftee the airplane was delay for almost 4 hours, and told us that must of the people.were traveling.by car from sacramento to san francisco to take the other airplane didnt even gave us anothee option!!

Cons: I couldn’t check in for my flights ahead of time because the check in system from United and Copa airlines didn’t accept my reservation details. My first flight from Sacramento to San Francisco with United was cancelled and I was not informed until I arrived at the gate for check in. United wanted to rebook me on a flight to Los Angeles and Newark which would have been a delay of 10 hours. After security I had to go to the gate of a delayed flight to San Francisco and ask that they put me back on my original itinerary

Pros: On time, smooth
Cons: Arriving in LAX with no gate to pull up to. When will United fix this decades-long defficiency?

Pros: Quick and easy
Cons: Plan on wearing your running shoes. United is bad at giving you a lay over that is almost impossible to make. 45 minutes or less for a layover is going to give u a pretty good chance to miss your flights. We went to LAX and had to run from terminal 8 to 7. If it were long we would have missed it..

Cons: There was an odor of raw sewage the entire flight. Myself and my son were feeling ill by the time the flight was over.

Cons: I was seated next to an obese man who was racist and homophobic, and when I asked the flight attendant if I could move to the empty seat next to me because he was taking up a chunk of my seat, I was told “no” because I am not a united mileage plus member. not so nice! If i pay for an aisle seat I expect to be able to “sit” in the whole seat (and not to mention free from hatred)

Pros: Nothing
Cons: They have no customer service.

Pros: upgrade

Pros: Service is great fly on time

Pros: I liked that there was a price for a basic economy ticket considering I can easily fly without a carry on or checked bag. This is a great deal and worth the savings for me as a flyer.
Cons: The process for vetting those individuals with basic economy tickets is slow, inefficient and seems to make the United employees irritated and less willing to help their guests. While I do not want to see the price go back up, I do think United needs to figure out a way to handle the check-in process for those with basic economy tickets without forcing them to stand in a line with those checking bags. it slows down the check in process for everyone, including those at normal priced fares.

Cons: No one told us at the gate I was told to go to included on my ticket that it had been changed. I almost missed my flight if I had not asked an assistant at another gate. Then when I got to the correct gate I asked that assistant why there was no announcement of the change. He proceeded to tell me I didn't need to yell at him. That was unprofessional, disrepectful, and bottom line rudeness.

Cons: Late departing, crew not friendly, having take tiny plane to my destination...man next to me smalled sooo bad I had to turn my face into window to not get sick.not airline fault of course. Landed in Denver at one gate toward end of concourse and second plane s gate not listed anywhere. No board or person knew where. Found it was to be entire other end..pilot mumbled when talking not able understand his fast mumble.

Pros: Not much. We were late so United gave us free TV access during the flight.
Cons: The flight was late and let space was very little. We only had one drink and one cookie for a 5+ hour flight.

Pros: Everyone was pleasant, flights were on time, no baggage lost, very little turbulence.

Cons: Flight is delayed wonder why I paid for my luggage and my two small suit case not even 25 kilos each , thought limit is 50?

Pros: Good leg room
Cons: The first class experience was very sub par we did not feel we got our money's worth

Cons: Very negative about this company they did two times cancelation, at first was problem with lights in plane and we stay over an hour, then they say that the airplain has mechanical problems and we waited about one more hour, then they returned us to airport and we waited one more hour, finally after 3 hours they start to board us but service was horrible so rod boarding people. So I hade meeting with singing contract in the morning, I was late contract cancelled and I lose my money..... The company did not any compensation. I'm so Negative, negative, about this company, not recommended will never have again

Cons: Flight delayed by shear winds Tight connection made getting food not workable

Pros: Late boarding, ZERO ENTERTAINMENT when you can pay the same price for American that provides television, old uncomfortable seating.
Cons: Everything

Pros: The flight attendants were nice and attentive

Pros: Nice staff clean planes
Cons: Seats too small no in flight entertainment in first class.

Cons: My flight was originally at 10:25am and got moved due to fog to 11:00am which is understandable. But the plane gets in and the captain comes off and says he's clocked off. And that the next captain wouldn't be getting in till 2:40. I would think they would've had enough time to line up another captain knowing the fog was causing delays. It made me miss my flight to Houston. I just really think this all could've been avoided

Pros: They put me and my son in the very last row of the airplane. I realize this is probably the only way I could afford to fly so I will put up with it, but it isn't very comfortable for 73 year old woman.

Pros: I was nursing a cold and the staff was offering me drinks and blanket.
Cons: Departure was delayed by an hour.

Pros: The crew was very nice as we got on.
Cons: As usually United over booked and even though I brought my ticket in advance I some how did not have a seat assigned to me when I checked in. Most of the plane had boarded before I had a ticket in my hand. The agent was rude as she could be because I didn't understand how that's possible for me not to have a seat. I think that it's absolutely ridiculous that it's even possible to over sale a plane since there's obviously only a certain number of seats. I think it's ridiculous that people have to offer up their seat and take another flight, I chose a flight time because that's when I wanted to leave and get to where I was going for a reason. No other industry is allowed to treat their customers this way so why does the airline industry do it? Also there's no tv or movies for us to watch while in a 4 hour flight.

Pros: The size of a first class seat
Cons: Entertainment system did not function properly. Seat cushions were worn out. The customer service representative was not able to complete my check in for the international segment.

Pros: Flight was on time
Cons: Have to pay for movies/ shows

Pros: Ease of boarding
Cons: 2 hour delay and missing my connection

Cons: One member of the crew was rude, advise if you dislike your job quit and find another!

Pros: Ran on time.
Cons: Sitting next to a larger gentleman which boxed out my own personal space. Having to stow my suitbag in an overhead bin several rows behind me.

Cons: The fact I had to buy a tv package when on my previous

Cons: They did no seat anyone in the safety exit row because they were charging $69 to do so. This is a great hazard in case of an emergency there would be no one to open the aircraft exit door and allow people to exit. Rather, it would cause a stir and a bottleneck of people rushing in an attempt to open a door that is far away. Very disappointed.

Pros: On time, great service
Cons: Plane was full. Legroom poor, as I am 6'2". But I was give an isle seat as requested , so able to stretch a little.

Pros: I can't really rate the food or entertainment. The flight was a red-eye so I slept. However, I slept well in First Class after upgrading several hours prior to take off.
Cons: The flight was 1 hour 30 minutes late taking off.

Pros: The crew was great, the service impeccable, the boarding process fast
Cons: At least two different kind of snacks to choose from, will be much appreciated

Pros: It was a good flight overall.
Cons: I arrived in Mexico on Monday, and I've yet to receive my luggage. The representatives keep reassuring me that my luggage is still in Houston and that it will be on the next flight. This is such an overwhelming experience because I don't know what is really going on.

Pros: The plane was new
Cons: Won't let you check in in advance so they can give you a terrible seat for a 12 hour flight. They won't even let you check in from the point of departure if it's with one of their partners. They also will do everything in their power to not give award miles to pattern airline clubs. It doesn't matter if you give them your United number and even register your United number with the flight for United. They will apply it to the Lufthansa Club and pretend it was just in the state and never actually give you the miles no matter how many times you try. This is not from one experience with Lufthansa / Austrian. I've had this experience many times with every flight I take with these terrible Airlines. I would never fly lifthansa unless it's at least $200 cheaper than any of their competitors.

Pros: Routine
Cons: Nothing

Pros: I was glad to see that the security check line was moving quickly. Sacramento is usually my go to airport when in northern California because it's so much easier to get to where you need to in a timely fashion too.

Pros: No screens or entertainment on either of my flights, but the crew was very nice.

Pros: First class was nice but I paid for 1st class for the whole flight and only got it on the first leg. They should have told me that when they took my money.
Cons: 2nd leg was terrible it was over an hour and a half late because they had to replace a toilet seat! I paid for an upgrade for first class and they over booked it so I didn't get it and haven't received my money back. Terrible customer service.

Pros: that they warned me the plane was extra small and checked my carry-on at the gate for free.
Cons: that they didn't really advertise how small of a plane I would be flying. I guess you're supposed to research every plane before purchasing tickets now.

Pros: Easy going
Cons: Paying for food and entertainment, should be included in the ticket.

Pros: Nothing at all Delta is very reliable the people that work for Delta are very nice the people that work for United have a lot to learn they need training learn how to talk to passengers I was called a third-grader just because I didn't know where my seat was very irritating
Cons: Nothing whatsoever I would never fly United ever again not when there's Delta Delta is very friendly United is not friendly at all the people are very rude it seems like they don't want to mess with nobody this is a very big mess

Pros: Flight quick, everything went smooth. Staff was helpful and friendly.
Cons: No negative comments.

Pros: The flight was delayed then delayed then delayed. A 2:30pm flight that flies 25 minutes to SFO to hit a connector leaves 10 hours late. Awful.

Pros: Good but not great,
Cons: I was worried all the flight, my daughter And I were sited far from each other.

Cons: What I already mentioned you make my travel a nightmare

Pros: No
Cons: Letting me know from the beginning that I need to scan some stupid code that is not necessary I waste a lot of time trying to scan the code and I couldn't to finally an employee give me a form to put what all ready was written

Pros: Not much
Cons: Faster boarding More comfortable seats!! Crew was doing a turn around and we’re exhausted-not good customer service-crew too tired!!!

Pros: Crew was amazing. Felt safe from check 8n to arrival
Cons: Second flight that was not on time. Seat was a bit uncomfortable.

Pros: The passengers sitting by me were very helpful. They put my carryon on the overhead rack for departure and arrival. The handicapped attendant was excellent when I arrived in Cancun and stayed with me until my transfer was found.
Cons: I have traveled several times annually with Volaris for at last 13 years and this is the first time the service was so bad, virtually no service was offered at any time. Everything seemed disorganized. No food was offered or even a glass of water. I am 86 years old and travel handicapped all over the world with excellent service. I was shocked that I as dumped in a seat at the Volaris gate from the wheel chair by the attendant; and, who never returned to help me board the plane. I made the mistake of tipping him well. No ramp was available and I had to beg for help with my carryon as I have to hold on with both hands to go up the stairs. Cancun’s attendant for handicapped was much better and truly helped me and stayed with me until my transfer was found. Tijuana’s airport service was horrible.

Pros: Literally nothing. The worst airline I will never fly with them again.
Cons: Completely disorganized, no consideration for the elderly or infants. ALWAYS LATE! We had to be bussed to our plane and they kept up on the buss for 20 mins with no air It was so bad that one woman fainted on the bus!! Would never recommend this airline and I won’t be flying with them again.

Pros: the price
Cons: Volaris's system apparently was malfunctioning that prevented anyone from checking in online or through any app which caused stress the day before travel. Even worse, they couldnt even check in at the gate and had to fill out forms by hand, which caused a 2 hours delay!

Pros: Great crew
Cons: More comfortable seats

Pros: My experience was so terrible I don’t have anything positive to say.
Cons: 1. The original flight I purchased was less than $100, Volaris cancelled it and the only flight available for me to purchase was then $150. 2. After I purchased the 2nd flight, I called within seconds because I noticed my mother’s name was on the ticket instead of mine! I had previously purchased her flight and somehow the kayak site had auto populated her name, i know for a fact did I did not type in her name, it is longer Han mine and has a middle name, i don’t even have a middle name. I think it was justfly, the third party who sent the confirmation email, I explained the situation, they took my contact information and since I had just called they would reach out to Volaris to see if they could change it to my name, and would reach back out to me within a few days. They never called/emailed me back. When I called Volaris they charged me a name change fee off $80+... I don’t know if anyone cares about customer service at Kayak, I have been purchasing all my personal flights through Kayak since 2007, this is by far the worse ticketing/airline experience I have ever had. Also, Volaris charged me $10 for my backpack that I store underneath the seat in front of me! They are a terrible airline, that straight out rips people off. This is the last time I fly with them, and probably last time I use Kayak.

Pros: The crew was nice but your prices are ridiculous. I cant believe you charge for snacks. Also, your seats were uncomfortable and you charge $60 for checked baggage never in my life have i had to pay that much. I’ve told all my friends to never use your services &i have a large social media influence
Cons: You guys should really fix your prices it’s ridiculous instead of gaining clients you’re LOSING THEM

Pros: I love Mexico the people the food

Pros: The flight was in time

Pros: Timeliness its great to be on time.
Cons: The seats it’s too cramped, also paying 4 dollars for a water is ridiculous and to top things off children crying the whole flight I rather spend my money on another airline

Cons: The check in process was a disaster. It took me more than 90 minutes to check my bag. I arrived 2.5 hours before my flight and almost did not make it in time to board, which seems unacceptable.

Cons: I arrived at the airport on time, I had Mobil check in, went to boarding, waited for my turn. after an hour, my docs were check. then I found out that I had lost my coding form. I was directed to immigration to get a replacing form. On my way back, the tripulation didn't let me inn. I was 15 min. b

Cons: Never booking with this airline again.

Cons: Volaris closes flight doors an hour prior to departure. Thats unheard of. Meaning they close even if you do not have to check luggage and even though its within boarding time, if you are not checked in at least one hour prior to departure you will not be able To fly And they offer no refunds or reb

Pros: Getting my boarding pass was a hazel and the flight was delayed about an hour and a half. Seats were extremely uncomfortable and they practically didn't recline. Everything on board was sold and nothing was offered complimentary not even a cup of water.
Cons: What could be improved is, being on time. The seats could also be a more comfortable with a bit more legroom, room to recline, and space between people. Seats felt like I was sitting on the other person's lap. A small drink should be complementary.

Pros: N/A
Cons: N/A

Pros: Boarding was fast.
Cons: Flight was delayed.

Cons: I left from Mexico city to Guadalajara to Ont California. Between Mexico City to Guadalajara i had 30 minutes to connect my flight. I had to ran then re checking again and go thru inspection again. Horriible

Pros: Very friendly crew- this airline is really making attempts for on time boarding on time landing and in increasing their customer service
Cons: For this type of airline-nothing

Cons: The seats cannot recline and they won't even give a glass of water. I had to pay adittional 60usd for the documented baggage eventhough when I bought the ticket I filtered my search with flights with the documented bag included!!

Cons: One of the older male crew members was rude with my husband. He was worried that he would be scolded again throughout the flight. Very bad experience.

Pros: Efficient
Cons: Not much else for a bare bones carrier

Pros: On time
Cons: Had to pay extra for a suitcase that was a couple of pounds above the 10 Kgs, and a small tube where I bring my fishing pole (paid as much as a large suitcasewhen it only weighted 1.2 lbs). In the previous flight they also charged us for printing the boarding passes (we we unable to do it online),

Pros: Please don't travel with Volaris, extremely old seats I felt like I was seating on a wooden board with some rocks on it. No room leg. You won't get any help from the Staff at check-in. I was charged $10 to print your boarding pass, the machines to print the boarding pass didn't work.
Cons: Volaris need to get new seats. Volaris charge you almost for even breathing, I am not kidding. They ask you to use the machines at the airport to print the boarding pass but their logo is not on this machines that's how they make $10 on each passenger. Bad experience.

Pros: .
Cons: I lost my connection because my first flight was delayed. It would be amazing if Kiwi.com would refund my unused flight Cancun-Chicago. I paid for a checked bag with Frontier, they didn't let me in the gate because I arrived 10 minutes later and I didn't get my money back for my luggage.

Pros: It was on time. Crew was fine.
Cons: Cramped seating, uncomfortably hot the whole way, they Michel and dime you for every single thing so the “low fare” became more expensive than other options.

Pros: That you guys sold our seats and still in Tijuana for another flight
Cons: Same as above

Pros: Internet was a great experience. Comfortable and efficient.
Cons: Volaris was the worst airline I have ever used. Rude, check in, no legroom, a charge for water? ??????? Horrible

Cons: They want we paid for everything, even for my purse... the seats very uncomfortable

Pros: Clean plane
Cons: Late in EVERYTHING Children in the floor while you try to go to the bathroom even during the landing, and staff say nothing

Pros: Everything but the seats were fine.
Cons: Seats were terrible! Bumpy, uncomfortable to sit on even for the hour flight.

Cons: I booked the flight, received confirmation e-mail and receipt for payment. Then get an e-mail at 1:45 am the day of my flight which was scheduled for 7 am that the pricing value was incorrect and my booking was canceled. I flew from New York to California where I was going to get a connecting flight the next day but my connecting flight purchase was terminated. I have never experienced this and I was left stranded and unable to get to my destination. I had transportation waiting for me and I had to find out the morning of my flight. All I got was an e-mail stating they tried to reach me but that was a LIE because I did not receive any phone calls. The flight I booked was booked right away so no time elapsed for the price to go up. When I called to complain to the company they were unable to help me and no supervisor or manager was available. I was told to call back in 3 hours for someone to assist me but that I was not going to be able to get on my flight because now, the morning of my flight the price was $200 more then what was advertised when booking. This is unacceptable and unprofessional.

Cons: Super mala, organización, aviones pequeños

Cons: There was no food or entertainment on this flight.

Pros: The employees were professional and the flight was smooth.
Cons: The sandwich we bought was cold and dry

Cons: Only snack options during my flight, was hoping to buy a meal.

Cons: Tried to pre check a day before the flight using Volaris app and wasn't able to complete the process, as the app was timing out and it was forcing me to buy a seat in the plan, which I wasn't interested in. It seems to me that the airline is trying to nickel and dime you in every opportunity they have as they wanted to charge us 50 USD extra as our carry on luggage was under the 22 LB restriction but our backpack added 2 pounds. I have never seen an airline that is weighting each and every passengers backs and purses during the boarding process to see how much more money they can get per flight. Also, I found it kind of funny that after take off the flight attendants were selling the empty seats in the front which didn't had more leg room (not first class) but were just closer to the cabin. You are already charging for sodas, CAN YOU JUST STOP THERE?

Pros: I only liked the price, the rest was awful
Cons: The system to check your baggage in wasn’t working and they had us standing in line for 40 min and when it finally started working, they couldn’t cope with so many (angry) customers.

Cons: Charge way too much. Charged to pick a seat when doing check in from the app. Only reason doing check in from app was so I wouldn’t get charged for getting boarding pass at desk.

Pros: The flight was just fine
Cons: The main problem was that when I checked in online, I tried to add on more piece of luggage—for a total of 2 checked in. But the computer ended up totaling it as 3 pieces of luggage. There seemed to be no way to change this online. So I asked them to change it when I got to the airport, but they wouldn’t. What was done couldn’t be changed. Another issue I have is with this review questionnaire. They are questions for rating the food and entertainment which the airlines don’t provide anymore. These should be removed from the survey. They should, however, ask how was the process of making the reservation, check-in, and customer service in general. Both from the airline, and any third party service like kayak or kiwi. I’m not satisfied with kiwi as they were closed when I tried to call them. So I had to just fend for myself and spend money needlessly.

Pros: Puntuales y eficientes
Cons: Pocas cortesías en alimentos y bebidas

Cons: Over an hour and a half late.

Pros: The crew was very nice and attentive.
Cons: The flight was 2 hours late. It took too long to board once it started. We had to take a shuttle to another building and stand and wait for 20 minutes in a line on a ramp. No option to purchase a sandwich on the plane, nor real food options in the terminal

Cons: Both flights on Avianca Airlines were cancelled due to their pilots strike. MEX to BOG and BOG to UIO were both cancelled. I had to buy another ticket with short notice on another airline. Cost me a lot of money because of the short notice.

Pros: Nonstop San Francisco to Guadalajara
Cons: Negative legroom, some rows were full others empty, cabin crew couldn't care less about passengers, never even offered me a beverage or food (even though I would have refused due to excessive fees for everything!), most announcements were in Spanish even though the flight originated in San Francisco. The worst part was the seating being so tight I could not put my knees in front of me and I had to endure the entire flight in pain. I would never have been able to get out in an emergency because my legs were twisted like pretzels and they were in cramps with circulation cut off. Why is there no law against passenger abuse like this? Why should I pay extra just to be comfortable for a few hours? I'm 6'4" and not that giant but these seats were sized for children. Cabin crew never tried to reseat me in one of the numerous empty rows yet they allowed others to sleep across the empty rows. They saw how unsettled I was yet ignored me. Why don't they distribute passengers evenly instead of filling some rows and leaving some empty? They charged me $50 to carry on my bag saying "We're not allowed to have carry on bags." Unless I paid $50 and then carry on bags are fine. Checked bags were $30 but with expensive electronics in my bag I was not going to risk it to the baggage handling crew with their knack for destroying bags every day. I will never fly Volaris again, no matter how inexpensive they are.