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Read more about Qatar Airways
Pros: Qatar Airways are still flying, in the midst of Coronavirus, unlike their competitors. This is fantastic! Onboard, there was a full service and excellent crew, all through the night, unlike their competitors during the early days of Coronavirus, when I last flew. Thank you. Qatar Airways
Cons: The movie selection, although vast, was not great. I resorted to downloaded Netflix on my tablet.
Cons: Qatar airport duplicTe security check
Pros: Food and being ontime
Cons: Seats are too hard
Pros: Food and leg room
Cons: All was fine
Cons: Again very impressed with Qatar Airways service on the board
Pros: Seat more comfortable .
Cons: there is need to improve food & entertainment section.
Cons: Delayed flight for no apparent reason
Pros: The crew was amazing and delightful
Cons: The crew was amazing and delightful but should provide food to kids first before even those special diet or vegetarians.
Cons: The lounge, they use the club lounge in Boston which was so so. Could we have use the one world BA lounge instead?
Cons: Poor service and flight was dirty
Cons: Nothing for kids. First time i have seen that no toys for kids. No tv and entertaiment for adults
Pros: Attentive crew, good menu
Cons: Providing in-ear noise-canceling headphones instead of the typical around ear noise-canceling headphones
Pros: Nothing amazing. Everything was okay and average.
Cons: They weighed carry on baggage and made me pay extra. No other airline does that. The check in crew at LAX were not friendly at all. No hot towel service after boarding. Food served was very small portion, not enough. Only 2 meal service during 16 hour flight. Not enough beverage service in between.
Pros: Great crew and front desk
Pros: The service on our flights was wonderful! Qatar is the best airline that I’ve ever flown on.
Cons: Leg rooml
Pros: Snacks and the crews on board
Cons: The crews in the airport, not friendly. They dont even smile!
Pros: The ease of connection from New York to Nagpur. It was a breeze.
Cons: My personal headphones (Beats) couldn’t be used in the headphone socket which was a bummer. Also, the only male guy in the crew was trying to solve some meal issues and was trying to tell the hostess how not to tell the passenger!! All of it could be easily conveyed discreetly but he seemed to be least bothered!
Pros: Service and food
Pros: The THOUGHT it would be a nice flight than usual from Asia to the USA, but it wasn't. Doha Airport was an interesting stop early I'm the morning
Cons: No outlets on either flight or in the airport so can't use electrics for almost the entire trip. The seats are extremely narrow to the point out of unprobabability to have your own space even if sitting next to regular build person. Food was only ok and service was below average with trash often not collected and needing to request water etc
Pros: Excellent staff, good service.
Cons: A Long. Trip
Cons: They re issued my boarding pass Doha, for Dallas flight and gave us the last seat on the plane, even though I chosed the seat at the time of booking. Food was ok, but when we asked for the chicken they didn’t had it. It’s an international flight of 15 hours with food shortage???
Pros: The aircraft was new, the flight was empty and the flight attendants were extremely attentive! It was great. Wish I had the same experience on the previous flight.
Cons: The food ,however, was disappointing again.
Cons: The passenger sitting next to me was really sick due to flu. When i explained the situation and asked for masks to the attendant, you guys did not have even one. I was disappointed with that. I think the flight should have some for these kinds of situation so that other passengers can protect themselves. Thanks.
Pros: Business Class is wonderful
Cons: the wifi was average at best. I get that we there are limitations...but if the service is going to be this poor, make it free & unlimited.
Pros: Boarding and ticket counter crew were good.
Cons: Business class passengers were not given a priority.The food was mediocre and didn't compare to other airlines. The crew was impolite and attend to passenger's needs. Local American airlines pay more attention to passengers even in economy class. Will not recommend traveling from Mumbai to Doha via Qatar airways.
Cons: Lack of internet access is not acceptable during long flights.
Cons: Hi I travelled on 7/16 from Philadelphia to Cairo through the Jordanian airline . Unfortunately the luggages didn't reach to Cairo airport with me . 3 days later they told me that the luggages in Jordan and I have to travel from Alexandria city to Cairo to receive my luggages . When I went their , I found my luggages were opened and missing much items . I made reports on the airport. The employees in the airport they wondered why the opened the selling box , and the box looks empty. The weight for this box was 32 kilograms in the time of shipping. And I paid $400 for extra weight . But when I received it was like 20 kilograms. Plus I paid $350 for Qater airline for shipping 3 luggage . That's means I paid $750 for shipping 3 luggages and I received it looks empty . I need refund for all shipping and $5000 for damages items , or I will complain this airlines through the American court . Thank you
Pros: Comfort and Cleaniness.
Cons: Food and ways to provide chairs - avoiding providing wheel chairs and food requirement.
Cons: Food is not fresh and seats are not comfortable. Very little leg room.
Pros: Not crowded plane. Some fantastic flight attendants. Very helpful and dedicated to make customers happy and help us enjoy the flight
Cons: Not very comfortable seating. A couple of not so friendly flight attendants. Crew on the ground in Doha not very attentive or cooperative
Pros: Not much
Cons: One of bags was missing and I came to know this only after waiting until the last bag. The staff knew that my bag did not make it out of Doha. It would have been nice if I was informed as soon as I landed so I did not have to wait for an hour unnecessarily. And the paperwork to report the missing baggage was totally Chaotic. Whoever barged to the counter and was aggressive got priority and taking down the details and giving us a receipt. This is probably my 5 or 6 flight in Qatar and it seems that you guys are slipping up as Emirates had done. Hope you don't.
Cons: The airport did not have air conditioning, which was very annoying given the temperature outside was 30C.
Cons: Almost missed my flight. I had to take a bus, go through a transfer check, and then take a train to the gate, which got me there so late (even with running) that they were calling my name (and a few others) over the loud speaker.
Pros: The plane was wel kept and crew was very pleasant. Food was good and service was best I have had in economy class.
Cons: Only complaint is crew would wake you for very frequent snacks and meals . Minor deal. Crew was great
Pros: Nice people
Cons: 6-hour delays coming and going. Sounds like a an issue.
Pros: Ground Crew was friendly and did adjust my seating.
Cons: Food quality was average. More choices needed.
Pros: Leg room in economy
Cons: 4am in the morning. I wish it was around 12 or 1am or 7am in the morning.
Cons: Check in crew in Lahore ganged up against me and wanted to extort £200 for taking me laptop on board along with my hand carry. No where in the world has an airline ever asked me for this, and I fly a fair bit. Since I didn't allow them to extort me, they forced me to throw away my brand new Delsey hand carry at the airport. I had no cover as they threatened to if load my luggage and not let me fly home. Not a 5 start airline from any angle. Will never use Qatar again!!! This was my first and last flight with them.
Pros: Best Arab airline so far.5 star but if I could give more i would
Pros: Friendly cabin crew
Cons: Economy class seats and the food table
Cons: We normally fly business class, but this was a quick side trip so we settled for economy.
Cons: I had to go through 4 passport inspections by Qatar, was that really necessary? 3 of them within 10 min. 1 before the security check at the gate, 1 after and one more just before boarding.
Pros: Price and schedule
Cons: Food. Waiting place at Qatar airport. Arabian crew on board due to their non- friendly attitude.
Pros: This trip was nice. I will fly Qatar again
Cons: As usual best of the best
Pros: Friendly crew
Cons: It was okay
Pros: Yes comfortable flight
Cons: Toilets to be checked for cleanliness more frequently.
Pros: The crew was amazing and their service was very attentive to customers.
Cons: Not having crying infants onboard
Pros: The options for drinks for this 13hr flight were great. The food was sufficient. The ride was smooth as usual.
Cons: I know the crew gets tired too, but the whole crew shouldn't be tired and disappear all at once.
Cons: Food worse quality than before. No snacks as well
Pros: ICE program and WiFi made the trip comfortable.
Cons: Depending on the plane, you may not get comfortable seats and have difficulty using the touchscreen. The cabin crew is a bit slow in responding to requests and show attitude.
Cons: Flight lest 2 hours late. Didn’t have my choice of meal. Cabin crew very inattentive. Worst flight ever with Emirates in business class
Pros: Emirates always goes above and beyond to keep your experience as good as possible.
Cons: The boarding process lacked discipline
Pros: Smooth flight
Cons: I wished I was in business class...
Pros: Great service and attitudes by staff.
Pros: Direct flight
Cons: South African airlines allowed me to reserve a seat. But Emirates didn't have it in the system when I checked in.
Cons: Because my husband and I couldn't complete the online check in, we ended up sitting on different ends of the plane.
Pros: I love everything about Emirates.
Cons: I asked for water three times, three different crew members but never got the water during the flight to Dubai, when alighting that's when i asked for the water again from a crew who was manning the business class section and got it.
Pros: Nice flight sttendents
Cons: Seats too small
Pros: Efficient and good actually good for airline food
Cons: Electronic equipment a bit out dated and below standard
Pros: Friendly crew, delicious food and the entertainment was above board.
Pros: It was unlike any other flight. It’s a luxury in air. Seating was so comfortable, lots of space to move around. Great perks for a 14 hours trip.
Pros: The large collection of movies and the comfy seats
Pros: Seats were comfy and as expected perfect seat 79k
Cons: Stewards took a while to respond to the buzzer yet I was sat by the quarters Also food wasn’t offered the choice as they had ran out
Cons: in-flight staff were not polite, pushing past passengers without any word; such a disappointment as I expected much higher standard of service and courtesy. Nothing beats Singapore Airlines.
Cons: Super delayed !! Delayed time is longer than flying time. What the heck !!
Pros: Good leg room
Cons: For an 8 hour flight - we were given a sandwich and breakfast. Expected to be served dinner and breakfast given the time.
Pros: Nice airplane, good entertainment, good food, ontime service, pleasant cabin crew
Pros: Food, entertainment choices
Cons: Despite premium price, seat selection was not available unless you pay extra; Family of 4 dispersed and given only middle seats except one aisle seat; But that seat couldn't recline. Complained and asked how A380 seat with 16+ hour flight wasn't reported earlier. Crew admitted there's a log about seat 63C (EK215 DXB-LAX Jan 7) but Airline chose to ignore it! Crew was apologetic but was offering me free drink (almost seemed like bribe). One of the checked bags torn when we collected it at LAX; Overall, pretty bad but most annoying is the fact that they nickel & dime for seat position and lot of families were spread all over (not just mine).
Pros: Crew was friendly, food was good and entertainment great. Space between front row seats in economy class was good.
Cons: all good.
Pros: The flight from Johannesburg to Dubai on an Airbus A380 was the best , the return was on the 777ER it's a bit older avoid it if you can, I prefer the a380 it's roomy, more comfortable and modern, the food was good, the cabin crew very helpful and friendly and both flights were on time. I'll be flying only Emirates from now on
Cons: Just the coffee was terrible lol,
Pros: Food, care, excellent people .
Pros: E v e r y t h i n g ..... I understand now why they are the number ONE airlines in service. We travel enough to see the BIG difference. Thumbs up. Please don't change !!!!
Pros: 5000 channels. Entire Alien movie series :) Also food was excellent.
Pros: I like the meals
Cons: It is hard to request a window seat
Pros: Perfect from A to Z. Special thanks to the hospitality staff .. absolutely amazing service everywhere you go.. everyone is a VIP when you travel on Emirates regardless of your ticket type.
Cons: The business lounge was full - couldn't find any place for my kids to sleep .. all rest areas and big sofas were busy. I paid money to get in the lounge because our flight was late and the kids were tired (I was traveling with two kids), but unfortunately I paid a lot of money to get in the lounge but couldn't find them proper resting areas.
Pros: They still catch my attention, and while traveling with them I continue to enjoy this airline.
Cons: As per my Oslo - Dubai review (read there for more details), they cancelled my flight, put me on a flight a day later, and then left me with the bill and the inconvenience. This was the connector out of Dubai and back to Johannesburg. I've flown with them many times and I've picked up one or two small cut backs they've made like no hot towel when you get onboard, only before your arrival, and the meal seems a little more slimmed down (but still pretty tasty), They used have one or two extras which they've now taken away. Not sure why?
Pros: Everything. Emirates is fantastic. Great service more room in economy than others.
Pros: Economy class is very comfortable, crew was pleasant and food was good. Overall the 13 hour flight felt pretty painless.
Cons: I wish the crew would have done a better job controlling passengers who were trying to unload luggage from the overhead while the plane was still taxiing. I had a bag dropped on me and the crew didn't seem to have control over passengers who were blatantly disregarding instructions.
Pros: Staff was great. Dealt with new lack of electronics fairly organized for such a sudden thing. Food and flight were good.
Cons: This isnt a complaint about screaming babies. They dont know any better. But kids that are 3-6 or so? They shouldnt be screaming for hours, kicking seats and the plane window, ignoring and talking back to flight attendants etc. What terrible parents. They left the plane a mess too with food and trash all over the place.
Pros: Emirates is easily the beeeest airline out there. Their economy beats almost every other airline, and their rewards system is fantastic (truly rewarding -- I get free flights all the time for being a Skywards Silver member). The food is so much better than other airlines too. I ordered a vegan meal and their vegan meals over the past 6 years went from absolutely awful to incredibly delicious and gourmet. Their entertainment system is also the best Ive seen across all airlines. They have movies that are literally still in theaters, as well as old classics, comedies, horrors, tv shows, world movies in every language, audiobooks, meditation guides and more. The crew is totally accommodating. Happy to keep flying on Emirates for every flight !
Cons: I haaaate that there are no footrests. It literally makes the biggest difference. These flights are always so long and its impossible to sleep unless you have three or so seats in a row to yourself.
Cons: Rude and racist cabin crew!
Pros: The crew member was excellent,she went all out to make my journey easy and comfortable.I have sent an email to her superior,please use her as an example.if all attendants can serve and see to passengers like her will be beneficial for emirates
Pros: Friendly staff awesome planes wonderful experince
Cons: Service was a bit slow. Drinks and food took quite sometime to arrive.
Pros: It was a smooth flight
Cons: It was ok
Pros: The food was delicious, and I received the special meal I had requested with no problem. Again, great selection of TV shows and movies.
Cons: The crew seemed a bit put off, just not very friendly. Maybe something had happened that put them all in a bad mood I'm not sure. Despite this they did help people without complaint, but you could tell they didn't want to be there. Again on this flight the TVs were an old model that was difficult to use, you had to push really hard and finagle your finger to get it to read what you were pressing.
Pros: Entertainment screens good - good range of music and also internet accessible
Cons: Food not very appetising. I did not eat much of it.
Pros: Granted I was tired after being in transit for 24 hours, but this final of 4 long-haul flights was a real bummer compared to the other flights. Boeing 777 packed to 100% capacity.
Cons: Really cramped and squished compared to other flights. Toilets at DXB were filthy (I searched around for the cleanest, which was still disgusting), with the cleaning attendant standing around in the restroom doing nothing. Duty Free shops really expensive compared to European airports. Meal on board (breakfast) was really terrible (and that taking into account that airline breakfast is always bad), really the worst I've ever had on a plane, even the Croissant was chewy and very dry. Emirates has become a massive sausage machine people-mover. It has loss its finesse and exceptional service.
Pros: Crew couldn't have been friendlier!
Cons: Everything was good
Pros: The staff were wonderful and efficient. The toilets were clean and the food was much better than my first flight with emirates although the portions were small on the main meal with only four spinach ravioli offered in a tomato sauce.
Cons: Passengers do not fit on to their seats and overflow into the space you are occupying which is so tiny as it is. There is not enough room to even reach down to pick something up if you drop it. Overhead lockers are full. I think planes either need to be redesigned with sleeping compartments (such as the second class compartments the trains have) for overnight flights or seats need to be slightly larger to make up for the fact most people are larger today.
Cons: THe Hostess was not attentive and had to ask for things a few times. No goody basket was given although some pax did get it.
Pros: Absolutely ridiculous ... sat on the runway longer than the flight.
Cons: Reason we sat on the runway longer than the flight is they were understaffed. Unacceptable.
Cons: Great trip!
Pros: Though departure was delayed, arrived at destination on time!
Cons: Entertainment options
Pros: Seats were good
Cons: Flight was delayed on both ends
Cons: Better snacks
Pros: Pilots. Flight attendants. Space. Left and arrived on time.
Pros: I honestly like the fact they load the plane from the back to front rows.
Cons: Additional snacks and drinks cannot be purchased. It would be nice to have more bottled water or additional selections.
Pros: Great crew...seat spacing gives great comfort. Love they have a comfort class option. So much better experience than American. Wish Delta had more direct flights out of Charlotte.
Cons: It was perfect!!
Pros: Clean, comfortable, empty middle seats. Good movie selection.
Cons: Snacks lacked variety and nutritional value.
Pros: Thanks for choosing customer safety over profits. I specifically chose Delta because they continue to not sell the middle seats.
Pros: Very good
Cons: Never flying with Delta again
Pros: Empty middle seat; disinfectant wipes. I know these measures were implemented because of COVID but I wouldn’t mind having these last past the pandemic!
Pros: great everything!
Pros: Very attentive and engaging crew.
Cons: really nothing!
Cons: More communication on the flight delay
Pros: Pretty much everything
Cons: Food somewhat expensive..... boarding off the plane - people with no luggage should get off first then there should be some kind of control instead of everybody just getting in the aisles trying to get their luggage and holding everybody up
Cons: 90 minute delay
Pros: Great crew, nice plane, awesome entertainment
Cons: Miniature candy bars are not sufficient for an hour and a half flight.
Cons: No sandwiches for sale just snack boxes
Pros: Crew was great, seats were comfy and the entertainment options were good.
Cons: Flight was delayed but it happens.
Cons: We left Salt Lake City so late that I missed all my train connections and ruined my plans.
Cons: My suitcase was broke at some point and also items in my suitcase.
Cons: Was not offered a drink in first class prior to take off.
Cons: Vegan options
Pros: The crew was really nice! They were very energetic!
Cons: I am not blaming the airline, but the Salt Lake Airport. Everything was slow and everything was delayed! The airport staff was friendly, but airport management needs be prepared and perform better. Compared to other airport, there was not that many people flying, and still there processing issues.
Pros: Very good
Cons: Seat assignments should have be provided at check in.
Pros: Entertainment on short flights is a nice surprise
Cons: Very very late.. I almost lost my replacement of the replacement of my connection. Had to run like hell. The luggage didn't make it. To summarize the day, woke up too early, got to my destination hours late and got the luggage in the middle of the night.
Pros: The plane and flight was fine, as was the crew on board. The crew within the Salt Lake airport could have been better. Not sure if it was the gentlemans first time but overall he and the woman working the boarding were very slow and could have been more efficient. We boarded late (may be out of their control) but when we started boarding there was too much wasted time between calling up the military/people with longer boarding needs/wheelchairs etc. They waited until they were completely boarded and settled prior to calling the next group then spent time fiddling with the sign that splits the boarding lanes etc. Just appeared that there was no sense of efficiency. Polite people though.
Cons: Put me on an Aeromexico plane without a seat. When I went to get seat assignments she gave me very last seat with a “window” she said. There was no window. I was absolutely closterphobic
Cons: This was my most uncomfortable flight ever. I am 94 years old and the seat was so cramped and small that the entire 3 hours were uncomfortable.
Pros: Snacks & drinks & TV movies good
Cons: One hostess was very rude & slow forget our headphones Kept getting me to help her with getting attention of other hostesses also very bad at giving snacks and kept my husband and another man waiting for 10 mins while she gathered rubbish despite repeated requests which would have been easy as she was at the front of plane obviously unsuited for this position
Pros: Fast boarding and complimentary snacks.
Cons: I was seated next to a very large woman who came over the arm rest onto my seat.
Pros: Crew members were very nice and pilot did a great job flying thru turbulence
Cons: I don't have any compliants
Pros: Flight Crew were friendly and attentive. Boarding is well organized.
Cons: My itinerary was changed multiple times, most importantly impacting my arrival time into Victoria BC. This flight was changed twice, the first time I received an email notification telling me the new flight was an hour later. When I got my check-in email 24 hours before my trip was to begin I noticed the arrival time for my return flight had been changed again, this time arriving another hour later. I received no notice for this change. Other than a shuttle service, there are no late night public transit options from the Victoria airport into town--a 25 minute drive. I was left with 10 minutes between the late arrival of my flight to claim my bags, clear customs and try to make the last shuttle. I specifically purchased my ticket so I would have plenty of time to make this connection. I missed it and wound up having to take a $60 (not including tip) taxi to get into town. Changing my itinerary to arrive 2 hours later without notifying me is unacceptable. I've never had any pot-purchase itinerary changes happen to me on Alaska Airlines, which also has regular service between Seattle and Victoria. I'm inclined to make sure I always use them from now on.
Pros: SLC ground gate crew was awesome.
Pros: being able too use our electronic devices in Wi-Fi mode the whole time. Last time I flew everything had to be shut off during take off and landing.
Pros: Excellent Detroit crew
Pros: Flight went well and was smooth.
Pros: The first class section wasn't claustrophobic, as some Delta first class sections are. The seats were relatively new, and had good size screens for watching a movie on the long flight.
Cons: The plane had not been cleaned well in between flights, so there was a sticky substance on the armrest.
Cons: It was so late I missed my connection to sun valley flight. There was not another flight for 8 hrs!!! I think the sun valley flight should have waited for us. It was a matter of 10-15 min. Crew did not try to board people quickly to get us out of San Diego. 5 more minutes might have made a difference.
Pros: Comfy seats
Cons: No earphones available. I had forgotten mine but crew stated that none had been put on the flight. Lunch was served but no snacks later as is usual on an almost 4 hr flight. I always fly First Class for the extra room and perks of crew service. Crew spent most time in galley chatting. Not a bad flight by any means but I guess I have been spoiled by superior service on all of my other weekly Delta flights.
Pros: Our plane had mechanical issue with a parking brake which they left us know about once we loaded the plane. Unfortunately it was going to take to long so they switched us to another plane.
Cons: Airlines in general need to enforce the carry on luggage rules. If it doesn't match the dimensions for the carry on specks then make the people Check it. Don't let it go. If I paid for a seat and I'm allowed two carry ons then there should be room for them. Don't ask people to check bags because of a full plane. The crew should have there own place to store their belongings, not where the passengers do and take their space. The life rafts need to be easy to get to but again should take up a spot a passenger has paid for their luggage to go. If that is the only space for these items then don't allow passengers to bring two items if in those seats or on the whole plane. It's really disappointing when your told you may have to check your bag because there's not enough room.
Pros: The crew was very accommodating and helpful and the new entertainment systems with the free movies are awesome. Because of the heat in the cabin we received additional beverage service and follow up waters
Cons: The air above my seat wasn't working for the duration of the flight and there were problems with the air throughout the cabin so it was uncomfortably warm for the whole flight.
Pros: Seats very comfortable
Pros: Uncomfortable seats
Pros: The airport was good
Cons: There's could be a better customer service at the counter of the plan the Lufthansa worker that work at the front disck they was so rod and the travelers has a lot of issues with them and the way the talk to the travelers they was like we're kids or slave to them
Cons: The people sitting beside me was very loud and they didn’t stop talking the whole time.
Pros: Crew was courteous and professional. Food was okay. Movie selection really good.
Cons: Wider seats and more leg room.
Pros: United airlines check in lady in Knoxville TN, She was efficient, caring and awesome. I also loved the air hostesses on Lufthansa flights, they found space for my bags on board and took care of me all flight long!
Cons: Lufthansa gate staff may be in need for a better attitude and not the one of a disgruntled child. I would have expected my 3 checked in bags to arrive with me in Cairo, they did not, so making sure the checked in bags arriving with the passengers can be an needed improvement!
Cons: My luggage did not make it
Pros: On the airline website the price of the ticket was $3000 and I bought it for $750 on Kayak, I expected delays, cancellations or something to go wrong and justify that price drop. Nothing of that sort happened! It was a comfortable and on time trip with no problems!
Pros: Smooth flight.
Cons: Navigating very long distance between terminals. Terminal changes
Cons: Totally chaos and personal unprofessional and with very poor behavior.
Pros: Fast check in and politeness
Cons: Not comfortable seats
Cons: More movie choices and more music choices
Pros: The crew again was great. The cheese sandwich was also excellent. I wasn't expecting a sandwich on a 2 hour flight and this was a welcome surprise.
Cons: Boarding took a long time, but that was a product of having to bus everyone out to the plane for boarding. They also crammed way too many people onto the bus. Would have been more efficient to load quickly and go as another bus was already waiting.
Cons: Lufthansa warse company ever fly with . everything was bad . delay like two hours , food only meat because No enough chicken and No socks to warm my foot because I was feeling cold .
Pros: Efficiently loaded, competent crew.
Pros: The attendents were very nice
Cons: It was a 4 hour flight with no entertainment
Cons: Flight was delayed getting out and when we landed we were stuck on the tarmac for an hour so our connecting flight was missed. The person at the Lufthansa desk left at EWR so there was no one to talk to about vouchers for our cancelled flight. Also I never received an email update about my upgrade request contrary to the email I received saying that I would get an update. I would not fly again on Lufthansa.
Pros: Awesome. Very comfortable even in economy seats. Great entertainment
Pros: Clean(though toilets still had a little bit of smell, better than Delta and United anyway... The food was surprisingly good, way better than United and Delta! The staff is very professional. The chairs are better than what I experienced with other airlines.
Cons: On this flight only, the toilets had a slite smell. Usually German bathrooms are an example for the rest of the world to follow in cleanliness.
Pros: On time flight, good service.
Cons: Booked with SAS, had to check in with Lufthansa, had a cbange,which required SAS again!
Cons: Boarding was a mess. Waiting for long time in a crowded bus to NORAD the plane then rushing out of the bus to Nita the plane with no lines and having to wait for the crowds outside the lane in a freezing temperature. Furthermore, there was no entertainment on the plane and the food was horrible. Add to this the very cramped seat space and no carry ons in the plane (unless you speak German)
Pros: Overall, the main leg to Frankfurt was fine for entertainment and boarding; the staff was pleasant; but, the seats on all legs were ridiculously tight, and the planes were packed like sardines. I was stuck on window seats on 2 of 3 legs, despite requesting window seats, and the comfort on all legs was terrible. In future, I will take advantage of an upgrade offer from the Airline.
Cons: Read previous comments on likes. In summary, the flight was too full, and the service for my seating was OK. That is it... OK.
Pros: Crew was good and caring.
Cons: Seats were very uncomfortable and narrow compare to other airlines plane. There was no in flight entertainment available and that was ridiculous.
Cons: No reason for the cancellation was given. I arrived in Cairo a day late for a 10 day tour I had already paid for which caused major problems for me. I will never fly Lufthansa again.
Pros: Didn’t like absolutely nothing
Cons: We had to walk from gate z all the way to gate B carrying all the bags which was painful, the plane was very tight and old that I had to put all my carry on bags in the floor. I personally had to help the crew members to pick up the food trays because they were very limited and no entertainment at all which was really boring.
Pros: Over crowded
Cons: No entertainment
Pros: Good smooth flight, wine offered in economy. Crew wonderful
Cons: Fully booked, so a little crowded
Cons: I can't believe you fit in an additional row of seats between the exit doors and business class. Do you think your customers can be packed like sardines?
Pros: Frankfurt to Cairo boarding was in organized gate 61 toilet not cleane 90% of the phone chargers in Frankfurt airport not working
Cons: Lufthansa is a big name must do something for that
Cons: Services on the planes were not fantastic
Cons: No any intertwine entertainment at all
Pros: Everything was great!!!
Cons: The crew attitude!!! Instead of saying "excuse me" she said "can I pass" she was rude
Pros: The crew was friendly and the boarding process was fast and simple. No food just snacks and what they had was good. Once I got to the airport there was a wheelchair at the gate and it was great because we were on the opposite side if the airport for our next flight and he was very nice to talk to as we were walking.
Cons: It was a pretty short flight so no complaints.
Cons: Dear sir or Madam, I’m writing this complaint as I feel so mistreated and so disrespected, I had a ticket# 2208688265549 with a confirmation# WP6DHB travelling from Tulsa , OK, USA to Cairo, Egypt. Everything was great as expected and recommended by my uncle who travels with your respected company at least twice a month till I got to Frankfort airport to take flight# 0582 from Frankfort to Cairo. I was stopped while heading to the plan by the flight manager as he called himself later, and told me that I have to only have one item on the plan, I already had one carry on and my hand bag that has my laptop and the charger, I told him that I was told by Lufthansa customer service the night before traveling to confirm the luggage weight and size that I’m allowed one carry on plus personal item like a hand bag or lap top bag and they have to meet specific dimensions. I even offered to call the customer service number for verification, he replied ‘’I don’t care, I’m the flight manager and you will do what I say’’. His words were really hurting, I showed him the tag on my carry on that I got from the previous flight it said (approved carry on) don’t remember exactly what it said, he reached to my carry on and tare that tag, I didn’t think that was appropriate even if the tag had no value he doesn’t have any right to touch my luggage without my approval, then he tried to grab my ticket from my hand saying I will get you off the flight, I got really upset and told him don’t touch my belongs. There was a moment of silence because I think I raised my voice (my apology to him and to the company for that), I realized that the conversation is not going any where so I decided to file a complaint (not because he wanted to me to only have one item but mostly because of his attitude) so I asked him for his employment ID number he walked away without saying anything, waited till he walked close enough that I can ask him again this time he refused to give me his employment ID number, asked him for his name he said it so softly, I asked him to spell because I didn’t hear it right he said it so softly he refused, then I had to look for his badge and the name on the badge I believe his first name started with P and last name started with T. I waited a few days till I got to talk to my uncle and told him what happened as he is the one who recommended Lufthansa and he has a lot of experience with your services he said that they might need to do that because the flight was complete and they want to offer luggage place for everybody, but what I surprising is there was many empty seats on the plan my seat was 032C and the 2 seats beside me (032A and 032B) were empty also there was a lot of carry-ons room everywhere. So I don’t know why he was this way with me, I’m really disappointed specially that is only my first flight with Lufthansa since 2015, that flight manager made me have an extremely rough experience. one more thing when I told him I’m going to compla
Pros: The most comfortable trip
Pros: Crew are very helpful, but some how looked unorganized
Cons: Complete unorganization during boarding. Not enough staff. Plane is small and no entertainment for a 4:30 out trip.
Cons: Thisnisnthe locationwhere my luggage got stuck
Pros: The crew did a great job. It was a little slow to board and disembark but again I'm pretty sure it was the people.
Cons: One of the crew members at the airport said I had to check my bag but a woman with a bigger bag went on the flight with out having to check her bag. The people flying to Cairo are horrible. Rude, disgusting, disorganized. Took forever to board and disembark the aircraft. If I didn't have to fly to Cairo for work I would never take this flight again in my life. Not much you can do as an airliner though, maybe just warn the tourists about the flight.
Pros: Nothing. It was awful. Worst flight in years.
Cons: Airport,business lounge, boarding process-they didn't know what was going on, business class seats we're nobody size seats, awful food-was supposed to be a hot breakfast but it was dinner instead, no entertainment, no tv screens, said they had wifi but they didn't. Nothing good about the flight. Crew was more concerned about keeping their curtain pulled than anything else.
Cons: No screens at all and the boarding was messy
Pros: Updates form Kayak were much better than any info from Lufthansa
Cons: Overbooked. Offering € 250 to stay. Serious delay
Pros: It was so much better in all ways from the United flight we had from Newark, NJ to Milano.
Cons: It was IMPOSSIBLE to check in 'on-line' at my cousins the day before or even that morning. We wasted an enormous amount of time trying to do that, rather than walking & talking & enjoying each others company, the first time we've seen each other in 12 yrs.
Pros: Great food, entertainment, comfort, and crew.
Cons: Our layover was too short and going through customs, transferring our bag, then going through security again made us miss our connecting United flight.
Cons: No any form of inflight entertainment Uncomfortable chairs Food was below average I had to ask 3 times for a glass of water
Pros: The ease and non-confusion of the boarding process
Cons: There wasn't much entertainment options on this flight
Pros: Everything was fine on this flight.
Cons: The connecting flight had MUTLIPLE issues!!!
Pros: Lufthansa is my favorite airline. The service is impeccable, good food, great entertainment and as comfortable as international flights can be in economy class.
Pros: Short easy comfortable flight.
Cons: Nothing to complain. Thank you for the great service :)
Pros: The crew was perfect - nice and very helpful. I like the restroom area on this plane much better than on other kinds of aircraft.
Cons: I definitely didn't like how Lufthansa online booking assigns seats. Why are family members who booked their tickets as one order getting seats apart from each other even after online check-in and seat selection? We had a very bad experience with this.
Pros: Landed on time
Cons: Took 2.5 hours to even get water from the crew. Food was disturbingly bad (hot goo). Service was unbelievably slow. I've never seen something like this on a major airline. Shocked and disappointed.
Cons: I had paid for an upgrade to sit in the front of the cabin with extra legroom (row 14A). When I boarded a man sat it my seat. He had not paid for the upgrade, but the crew let him stay in my seat. I had asked him to social distance but he continued to sit right behind me bo matter which seat I moved to. He argued with the crew until they gave up and let him stay. They did not check his boarding pass or ask him to move to his assigned seat I found a different seat away from him but I don’t see the point in paying for extra legroom when the crew let’s people who haven’t paid for it sit it those seats. I felt harassed by the man and was very uncomfortable the whole flight. I am considering my next step, I think I should at least receive a refund for the upgrade I paid for.
Cons: Very nice crew and great food
Pros: Food was great, movie selection too. Everything was great except for I couldn’t really get comfortable to sleep
Cons: Not sure how to make the seats more comfortable. I have some back issues though. However, some of my travel companions slept right through the flight.
Pros: The pilot and the crews were helpful about the transit. Pilot make up a lot of time.
Cons: Flight was delayed, had to run to my next connection flight.
Pros: Flight arrived on time
Cons: No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers.
Cons: Everything was OK
Pros: Excellent crew, good food & movie selection.
Pros: The aircraft
Cons: No overbooking next time!
Pros: Crew was great and helpful despite oversight in my special meal.
Cons: Special meal request was overlook. I did not mind so much as eating less does some good! It is human to err!
Pros: Very friendly crew and on time with no problems.
Cons: The flight was a bit delayed, but the airline handled it incredibly well. I was put up in a great hotel with good free food and caught another flight the next morning.
Pros: The seat was a little uncomfortable but the crew were amazing.
Pros: Crew was amazing. They adjusted the seating arrangements so there was an empty seat in every row to give passengers more space. Very thoughtful and much appreciated. They served delicious meals, snacks, and water. They provided headphones, blankets and pillows. They took very good care of us.
Pros: Entertainment was amazing
Cons: Seats a bit hard
Pros: Service is awesome. Food is great.
Cons: People with short connection are affected by the 15 to 25 minutes delay.
Cons: They left my bag off the plane. Ridiculous.
Cons: Dozens of high school students screaming and climbing onto seats, crew did not intervene.
Pros: The crew was great! The food was also much better than other airlines. And passing out whole bottles of water was much appreciated.
Pros: The earphones for out two seats only worked intermittently, but the Purser, Lee-Ann handled it professionally and pleasantly. That was the only disappointment in an otherwise pleasant flight
Cons: The earphones could have worked!
Cons: The check in desk was late opening & the carry on luggage size was smaller than advertised on their website, so it had to be put in the hold. Open on time to prevent less stress to travelers & give more accurate information about cabin luggage.
Pros: Friendly staff, great service on board. Way better value and service compared to the tacky Irish competition flying the route. Delta all the way
Cons: At the check in they made me pay 50€ for my luggage. This is really upsetting because from Houston to Venice they didn't make me pay. Either the website wasn't transparent or the lady at the desk made a mistake. Very upsetting, one luggage should be included.
Cons: Flight was delayed, landing at vce took an additional 10 minutes due to no one at the jet way. Luggage service was very slow
Pros: Overall booking and airport was ok. Food was also actually quite good.
Cons: A comfort of the seats... well its economy class in the end. Entertainment was just dreadful - small screen with visible pixels - I was unable to watch any movie.
Pros: The staff tried to help me when it was evident we would not arrive on time
Cons: The connecting flight is too short of a time. We were late out of LAX and I missed my connection and had to sit in airport for 5 hours. Missed my grandson’s third birthday party. Just made me sad as Travelled from far to try to make it.
Pros: Interior of the plane was clean. Smooth landing.
Cons: Pilot did not avoid turbulence
Cons: Boarding was very confusing. There was an area where they were checking people's bags or something near the gate and you didn't know if you needed to stop at it or continue. They didn't collect garbage before landing. Not only did we have to take our bags off the plane, we had to carry our garbage (drink cups/food served) to the front of the plane to throw out.
Pros: Left ontime and service was excellent.
Cons: They have mabaged to lost my luggage
Pros: Overall everything was ok.
Cons: Not that I cared at the time but having been asked for a rating on “entertainment” - there was none. Cheap and cheerful really. No extras over the likes of RyanAir.
Cons: Delay can occur sometimes but it wiuld be better to be explained its reason and the estimated time for boarding. The customer service at CDG airport was the worst ever and all people standing boarding desk were useless without any mind what they are doing.
Cons: Actually the Welcome on board announcement. The part where they special welcome loyalty program members. I do not get that... I am an explorer holder my self, but really?? so other paying customers are not as welcome. This is leftovers from the older days..
Pros: Booked extra room seat which gave me good room for seating
Pros: Absolutely nothing!
Cons: the connection flights was the worse! The gate was changed in Amsterdam 3 times! From D82 to C6 and then to C11. The distance between B82 and C was 20-30 minutes walk. No rushing was needed though, the flight was delayed for 1:30h and after we all boarded a further delay was announced. I will never fly with KLM.
Pros: The staff are the best European crews I have encountered. Naturally friendly, professional and fit looking. Nothing is too much trouble
Pros: The staff was extremely pleasant. Food was good!
Cons: Have no complaints
Pros: Very friendly staff
Pros: Comfortable seats. Warm plane with happy staff.
Cons: Maybe a second sandwich option for food, not everyone likes cheese.
Pros: My bagage broke
Cons: I paid extra fee for extra bagage which was tv and i paid insurance my tv broke and no one responces for it
Pros: Ground staff at Manchester very helpful
Cons: Information on KLM website and flight status said 50 minutes delay and was never updated with the true status. 3 hours before we took off. KLM blamed the fog at Manchester but to be honest most other flights seemed unaffected. Put up in an IBIS hotel and fed substandard food and shitty hotel room with an Aircon unit that clunks into action every 30 seconds keeping me awake. It's external so I can't switch it off. Being given a 10 Euro voucher for food at the airport when most food and a drink will cost you 12 to 15 euros.
Pros: Easy Boarding
Pros: Professional, welcoming and very friendly crew, well-maintained aircraft, comfortable seat and good food. Keep up the good work, KLM.
Cons: Not much to comment on here.
Pros: staff was fine
Cons: old old plane, very uncomfortable. Tiny bad screen made movies pointless
Pros: Loved the service...everything was excellent
Cons: The bus class seat was a bit narrow at the feet
Pros: Eveything is well arranged
Pros: The very dirty plane was cleaned at Dar-es-salaam and became less dirty. The pilot kept us updated periodically through the flight. The flight attendants were very pleasant.
Cons: The plane was very dirty when we landed in Dar-es-salaam. The plane did get cleaned a little bit in Dar-es-salaam however I was still missing a pillow and blanket which I had to actively seek out. Seating was not very comfortable as there was a box attached to the leg of the seat in front of me, making it necessary to keep my feet at an uncomfortable angle through the long flight. I did not enjoy the food.
Cons: Flight delayed by one hour which meant I missed by train at Southampton by 10 minutes and subsequent bus connect home. Next bus would have been 2 hours later so 45 minute walk home from train station. Didn't bother with food offering, put off by that supplied from Hannover to Schiphol.
Pros: The cabin crew were fantastic and funny
Cons: Tiny seats
Airlines flying from Salt Lake City to Africa have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Salt Lake City to Africa
Masks required on board, masks provided on flights from Salt Lake City to Africa
Social distancing seating
Middle seats unavailable to book on flights from Salt Lake City to Africa
Testing for antibodies, testing for symptoms for flights from Salt Lake City to Africa
Waiving of change fees. Search flexible flights from Salt Lake City to Africa
Salt Lake City (SLC)United States