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Read more about Qatar Airways
Pros: Great crew, excellent staff at the airport. Planes were nice and comfortable. Food was ok. They have an excellent price to quality ratio; you can often get great prices on some of the more popular destinations and the service is 5 stars.
Cons: Some alcoholic drinks
Cons: Food is served in heated plastic containers. I would request Qatar airways not heat the food in the plastic container.
Pros: Good service from the crew and good food.
Cons: Flight was delayed and there are a lot of redundant checks before entering to the gate. No internet service and the flight was very long. (14 hrs)
Pros: The service is really good. The only downside is that you have to be in Doha. But it’s always nice to leave Doha.
Cons: The push button entertainment system doesn’t work well. You have to keep pressing buttons to make a movie play. And by pressing buttons, I mean, you have to hit the screen and wake up the person whose head is on the other side of the headrest.
Cons: Friendly and wellmennerd team.
Pros: Every things was great .
Pros: As always the crew was so nice...really catered to our needs on the long flight.
Pros: Crew was superbly amazing which made flight enjoyable.
Cons: Heating food with plastic containers is unhealthy and might cause cancer to people. It’s scientifically proven fact that plastic and heated food is carcinogenic. So please find other solution for it. Thanks
Pros: Staff are very polite and helpful (ground staff and in the air).
Cons: The food was hit and miss. Some of it was good and some of it used ketchup as a sauce. The economy seats have been stripped down to budget airline level padding and the rows seem have been been jammed in a little closer.
Pros: I got a very good seat.
Cons: Qatar in Belgrade didn't tell me about alchocol bottle I bought in the Duty Free and that i could not go with it all the way to melbourne even bag was sealed and receipt was visible. I lost $ buying, because custom in Doha had to take bottle. Its not right. Qatar custom could see in Belgrade and didn't tell me and the same in the Duty Free shop.
Pros: The crew was excellent. The plane was new.
Cons: There was a limited choice in movies. Boarding and deplaning took a while.
Pros: Everything is perfect
Cons: Bad service for wheel chair. No wheel chair at Doha Airport! Need to walk.
Pros: Flight was on time, touch down smooth
Cons: The screen for my seat was not working correctly so could not do anything except wait for flight to finish
Pros: Everything was good
Cons: Veg Food
Pros: amazing except for the entertainment system
Cons: Better entertainment system , 6 hours flight is tough without it
Pros: The crew was very friendly and helpful throughout the flight
Cons: The boarding process in Chicago wasn’t great. Zones were not used
Pros: No delays
Cons: Improve your carry on lagguge policy. I was made to throw away some of my expensive clothes by the stuff to fit the weight, when it wasn't a problem when I was checking in .
Pros: Q Suite is top-of-line business class product
Pros: Many movies (entertainment) I got front seat with leg space (comfort)
Cons: Some water dripped from the ceiling on flight 736 Doha to Montreal, seat 37a. I am usually hungry on long flights and would have liked more food.
Pros: Houston check in counters need to be added.
Cons: Doha airport indian staff is rude to many passengers during their hand carry check. Too little space there. No organization.
Pros: The airlines' film library offers plenty of movies to watch.
Cons: I had an aisle seat. The crew pushed the service carts in the gangway and hit me a couple of times, and I was very much annoyed because I was waken up while asleep.
Pros: Attention to detail. Very professional.
Cons: I really didn’t like hke the Internet is free for just one hour. And how I cannot make international calls using the doha’s airport wifi.
Pros: Last row seats are never optimal but tha flight attendants were above par!!!
Cons: Wonderful people! Cannot day enough about the difference that makes.
Pros: Staff was great
Pros: Went out of their way to be helpful
Pros: crew was excellent, very attentive
Cons: food - i am not a fussy eater but it's as if qatar tries do please too many tastes and does not suceed at any. why not have middle eastern food choices too? but then i guess you can't argue with the price
Pros: The crew was friendly and helpful. And the food choices were good.
Pros: crew is very professional
Cons: this plane is really old and junky. other flight times on this route get a much better plane
Pros: Very nice staff.
Cons: Lack of diversity with the area crew. It would be good to have some Black area crew staff.
Pros: QA is really a five starts company , and I enjoy the trip always with qatar airways
Pros: Great travel experience. We flew economy. Spacious, good service, comfy, on time.
Pros: see above
Cons: see above
Pros: crew servious and food quality.
Cons: not so many Hollywood movie choices.
Pros: I freceuntly fly between the US and South Africa and only fly via Qatar Airways, and every experience thus far has been great. The food is good quality, friendly crew and I would recommend it to anyone.
Cons: The sandwiches are a little dry and movie selection a little limited.
Pros: I enjoyed my flight overall with good service by the attendants. Additionally, the food quality was good for an economy meal.
Cons: long layover and very tight seat conditions were my only big complaints.
Cons: For 14 hours flight, we were given 1 meal and 1 snack ; that seems too little for a long flight. They didn't have whiskey, only beer and wine...really... I asked the flight attendant to put my cabin luggage in the space above the seats, because I am old and could not do it myself, and he first frowned and asked why....ridiculous
Cons: Dirty old plane
Cons: Lack of internet access is not acceptable during long flights.
Pros: Had a good experience , comfortable check in , boarding , seating and polite crew . Good part was the flight was on time and on couple of occasions before time arrival . Great entertainment options in the flight .
Cons: I had requested vegiterian food but they were short of veg food options . they did not have enough veg food on board from Doha to Nagpur . also it would be great if they considered more interesting menu .
Pros: Their food and crew was good.
Cons: Seats are very small now and the entainment system was all messed up that day for the whole plane. We were trying to watch something else and system was playing something else.
Pros: Great food, and excellent choice of in-flight entertainment.
Pros: Not much
Cons: One of bags was missing and I came to know this only after waiting until the last bag. The staff knew that my bag did not make it out of Doha. It would have been nice if I was informed as soon as I landed so I did not have to wait for an hour unnecessarily. And the paperwork to report the missing baggage was totally Chaotic. Whoever barged to the counter and was aggressive got priority and taking down the details and giving us a receipt. This is probably my 5 or 6 flight in Qatar and it seems that you guys are slipping up as Emirates had done. Hope you don't.
Pros: Could have done without the awful sexist ads they play on in flight entertainment.
Pros: They make you feel welcome like you are a big deal unlike most US airlines. Ticamporn was a great hostess especially . Food was great as well.
Pros: Nice flight attendants, frequent fluid services.
Cons: There was no Wifi in the plane.
Pros: Sits are very comfortable and the food is amazing.
Cons: The door from the US plane was closed in front of our nose and the staff was extremely rude.In Boston the Turkish Airlines representative from the luggage transfers didn't have a clue what he's doing. It was a complete disaster. So, the 1:10hrs between Cluj and Istambul is not enough for an US flight. You guys must schedule more time so people can get to the US plane on time. The Airline is amazing, good food, good crew, great sits, but please work on this schedule because it's so exhausting to stay an additional 11 hours on the road.
Pros: All what you served !
Cons: Everything is okey !
Pros: Staff is the best, very accommodating.
Cons: It was an old plane so not much comfort in business class
Pros: The overall was a pleasant flight
Cons: It’s really difficult to figure out how to use the entertainment, specially how you can listen or watch a movie , for my parents that are not English speakers they just couldn’t use it so really boring!!!
Cons: same as before on luggage as it was directly sent to SFO The security check again was painful as it was just a transfer and we only had 1 hr in between, didnt think there are additional security check again for transfers
Pros: Nothing was good
Cons: Everything can be improved
Pros: I have flown Turkish Air many times since 2010, and used to like the airline. Not so much anymore. I would say their entertainment center and food are pretty good.
Cons: They used to have an affordable Economy Premium option, now all they have are seats made for someone 5’5” 150 pounds. Anyone over 6’ can and will suffer greatly. I’m 6’4” and fly many of their 12 hour flights from LAX to Istanbul and have to sit sideways, until my back aches so bad I have to turn. They also keep their planes unbearably hot, which I have no idea why, making the trip in that cramped seat horrible. Their in between meals snacks consist of cheese sandwiches, and the attendants never come around with drinks or snacks. I also fly Singapore Air and Emirates and their service is subperb!
Pros: Nice to receive a tablet to watch movies despite not having screens. Good workaround.
Cons: 3 legs of my roundtrip were late by 30 min. crew was great however. Food was ok.
Pros: Hot,moist washcloths & overnight travel kits (slippers, toothbrush & paste, sleep mask, ear plugs) , good food, flowers in bathroom - first class touches in economy !
Pros: The seats are not as luxurious as the international. They do not recline that much and are not pods. No surprise as that is similar to the US. But it was only a 3 hour flight so was fine. Food was same as first trip, solid.. Staff was very friendly.
Cons: Flight was delayed 2.5 hours. They did not communicate at all the reason. Takeoff was supposed to be 8.30pm, didn’t take off until 11pm. Sat on the tarmac for over an hour and the crew or pilot did not say a word. The beverage service again was lacking compared to other international business class flights I’ve taken.
Pros: The flight was for the most part quite comfortable
Cons: The person sitting behind me (she could not get comfortable and kept jarring my seat) and the baby crying two rows ahead of \me
Pros: The staff, the comfort, the food, the green tea aroma scents in the restrooms. <3
Cons: had to go 6 times through securety check, had to get out of the airport, and then a bus had to take all the passangers to another terminal. it seemed as the airport staff was not aware that there is a connection flight.
Pros: When I missed my flight from Belgrade to Istanbul due to plane being late 45 min.and I missed my flight to LA, they gave me a free accommodation and meals.
Cons: I didn't like the fact that nobody told me that Ataturk Airport in Istanbul is so big that you can not make to connect flight on time for an hour.Especially if you flight has been late to depart like mine from Belgrade due to the rain. I thought I will make it to the connect flight to LA but the gate was already closed. I was instructed to do multiple errands, to get Turkish visa, etc all on my expense to be able to exit the transit as an American citizen and be able to take Turkish airlines bus to the hotel.The hotel was fine and the meals. The problem was that they calculate bus traveling time wrong in the hotel and put people on the bus next day too late, so due to the traffic jam, we barely made it to the airport, and then we had to stress the officials to put us on the fast passport control lane due to boarding time.
Pros: Economy passengers received an amenity kit Seats had a foot rest
Pros: Timing of the flight.
Cons: I have used this same flight 6 times and only the first time was good. The others were getting bad every time. The service is very poor. The food is not good. You can not say you are out of pasta when you said you will serv it. Flight attendants really are not friendly.
Pros: No viajamos, nos cambiaron a Iberia al otro dia
Cons: No viajamos
Cons: They lost one of our bags.
Pros: The food and movies were the only good thing there
Cons: 1. Airport wasn't air conditioned in Istanbul people were sweating 2. Very Poor customer service in Istanbul , no one of the employees there were able to smile at the whole airport 3.7 hrs wait in the airport , Both flights were packed and full of kids
Pros: Entertainment is good, many movies and games for kids.
Cons: Flight attendants are rude and food was terrible! No menu and no selection to choose.
Pros: The food on Turkish is excellent, and it seems they come through every hour to offer water, coffee or tea between meals. The entertainment is also the best system, with the most options I have seen on any airline. And the seats are much more comfortable than most planes- the headrests bend so much, you can actually sleep without your head rolling off the headrest!
Cons: שום דבר
Cons: Toward the end of the flight it was very hot. I didn't like that there were no AC controls at your seat
Pros: Over all the flight was okay, the food good, boarding was nice, and entertainment was good as well.
Cons: This flight was for my mother, who is an old woman. On her way back from Belgium to Chicago, she has a layout more than 14 hrs. In this case the Turkish airlines were responsible to offer her a stay in a hotel, however this time they did not offer her any.
Pros: good movie selections
Cons: We were pushed to stand-by at the check-in and were told that seat number would be available at the gate. However, this never happened. At the gate, we (30+ people) were told that there are no more seats available on the plane and we have to go to their customer service for another flight. There are no Turkish Airline staff at the gate to explain why this would happen and provide any assistance. We spend the next 2 hours trying to get boarding pass for the next day's flight and the hotel. Again, no apologies nor explanation were given. Thank you Turkish Airline for wasting 1 day of my life. I will try to avoid this airline in the future.
Pros: Well, Due to craziness at Atatürk airport my 11am flight arrived to Istanbul at 3pm.. which was the time of my connecting flight to NY. I was lucky that the flight was being delayed too.. so I got to board my flight 3:40pm. However, due to high traffic at Atatürk airport my New York flight departed at 5pm. Overall there was just a 2 hour delay, however the experience of transferring was quite stressful, not to mention that my bags didn't make it to New York. I just wished that the connecting flight information was not offline in the Ankara Istanbul train so that I didn't panic as much. Overall I made it safe and sound to my destination by the magic of plane transportation.. so thank you to all the engineers, staff, pilot, cabin crew and oil companies that did so much to bring me home. Renan
Pros: Seats, much more spacious than most flights. Great service and attention to detail. Great selection of entertainment. Taking off and landing very smooth. Someone got sick and she was handled very well by the staff.
Cons: I hated my seat and was not given an opportunity to select one.
Pros: - No security lines when transiting at Istanbul. - Generally well organized. - Decent food and drinks selection on board. - Choice of Turkish and French wine in Economy. - About the same on other points as other leading airlines.
Cons: - At Istanbul no long chairs for taking a nap during long connections when arriving on a red-eye flight (like they have at CDG or Dubai or many other airports). Overall, very crowded airport. - The plane had older entertainment system with no USB port to charge-up the cell phone nor a power outlet.
Cons: The plane wasn't very full and my wife and I had 3 seats each to lay down and sleep on the long transatlantic flight
Pros: I just liked the entertainment. I watched couple of movies comfortably. That's it.
Cons: Foods are not so good, standard. Crews didn't smile. They don't smile why? They don't Greet. Very poor service.
Pros: the service
Cons: the entertainment
Pros: The steward was very nice. He let me store my special salad and pudding.
Pros: Same as above
Cons: Same as above
Pros: Same problem coming back, my flight IST to IAD missed because my my layover was only one hour, and when I got the desk of my connecting flight, I was not allowed to board, even though there were last few passengers were still moving to the plane. This time I had to spend another 8 hours on IST.
Cons: I would have like quite a few things, but delays which were not uncontrollable ruined my whole trip
Pros: Friendly attendants, newer plane with comforts seats even in economy. Great food and amenities.
Cons: Smelly passengers with body odor. Screaming, crying children that poo every couple of hours. A/C WAS INCONSISTANT drspite several complaints to cabin attendants.
Pros: The only thing I liked on his flight was the food
Cons: The plane was old, I got the wrong seat assignment, when I called to get a seat assignment months and months in advance, I've asked for a window seat and not on the wing, not only I got no window , it was on the wing. The air conditioner was not working, I was cramp like a sardine, and it was extremely hot
Pros: The crew was friendly and the flight wasnt delayed, nor were my bags lost.
Cons: The seat next to me had two kids sitting in it. The seats are only supposed to have one person per seat. So they we also halfway in my seat also.
Pros: In flight entertainment was awesome, Wide selection of movies to keep occupied.
Cons: Food was okay but can be improved, needs to have more variety and more local touch in the cuisine offered.
Pros: Facilities available, crew members friendly approach
Cons: Airport terminal and boarding staff did not speak english. Only said sorry and did not try to change 7 different seats for our family.
Pros: Boarding was on time and the service was nice. The cabin crew were nice too.
Pros: There was free movies to watch along with a travel bag.
Cons: The food options were not good for vegetarians or vegans.
Pros: everything. it's really a good option!
Cons: nothing really
Pros: Everything is high quality but the airplane interior. It's in need of some updating.
Cons: See above
Pros: The stewardess was accommodating, boarding was easy
Cons: Made my connection with 5 mins of plane takeoff, My luggage was lost, found the following day.
Pros: Great Cabin Service, Great Food, timely arrival and departures.
Cons: Ground Staff Service in Mumbai airport. Could improve a lot. Specially compared to ground staff service in Toronto & Istanbul airports. On all flights legroom was kind of limited in the Coach seats.
Pros: We purchased coach tickets and were surprised at how nicely we were treated!! A very classy operation!
Pros: It was a nice flight
Cons: The attendents, kinda rude
Pros: It was a good flight, what one would expect from an airline. The crew came by the right amount with drinks, etc.
Cons: I thought the boarding was a little irritating. They had a random extra security check at the gate, and the process made me laugh a little bit. I didn't see any value that this extra security was adding, and I'm all about extra security... just not this experience. On the other hand, the extra security was also very frustrating to me because my previous Turkish Airline flight had arrived late and boarding had already started before I even got off the first plane. I just wanted to get through the gate and be done considering the big rush the delayed flight caused. Also, part of the last meal served was salmon. There were no alternatives to non-seafood eaters, but they did have enough other food on the plate, which made the situation bearable.
Pros: Absolutely ridiculous ... sat on the runway longer than the flight.
Cons: Reason we sat on the runway longer than the flight is they were understaffed. Unacceptable.
Cons: Great trip!
Pros: Though departure was delayed, arrived at destination on time!
Cons: Entertainment options
Pros: Seats were good
Cons: Flight was delayed on both ends
Cons: Better snacks
Pros: Pilots. Flight attendants. Space. Left and arrived on time.
Pros: I honestly like the fact they load the plane from the back to front rows.
Cons: Additional snacks and drinks cannot be purchased. It would be nice to have more bottled water or additional selections.
Pros: Great crew...seat spacing gives great comfort. Love they have a comfort class option. So much better experience than American. Wish Delta had more direct flights out of Charlotte.
Cons: It was perfect!!
Pros: Clean, comfortable, empty middle seats. Good movie selection.
Cons: Snacks lacked variety and nutritional value.
Pros: Thanks for choosing customer safety over profits. I specifically chose Delta because they continue to not sell the middle seats.
Pros: Very good
Cons: Never flying with Delta again
Pros: Empty middle seat; disinfectant wipes. I know these measures were implemented because of COVID but I wouldn’t mind having these last past the pandemic!
Pros: great everything!
Pros: Very attentive and engaging crew.
Cons: really nothing!
Cons: More communication on the flight delay
Pros: Pretty much everything
Cons: Food somewhat expensive..... boarding off the plane - people with no luggage should get off first then there should be some kind of control instead of everybody just getting in the aisles trying to get their luggage and holding everybody up
Cons: 90 minute delay
Pros: Great crew, nice plane, awesome entertainment
Cons: Miniature candy bars are not sufficient for an hour and a half flight.
Cons: No sandwiches for sale just snack boxes
Pros: Crew was great, seats were comfy and the entertainment options were good.
Cons: Flight was delayed but it happens.
Cons: We left Salt Lake City so late that I missed all my train connections and ruined my plans.
Cons: My suitcase was broke at some point and also items in my suitcase.
Cons: Was not offered a drink in first class prior to take off.
Cons: Vegan options
Pros: The crew was really nice! They were very energetic!
Cons: I am not blaming the airline, but the Salt Lake Airport. Everything was slow and everything was delayed! The airport staff was friendly, but airport management needs be prepared and perform better. Compared to other airport, there was not that many people flying, and still there processing issues.
Pros: Very good
Cons: Seat assignments should have be provided at check in.
Pros: Entertainment on short flights is a nice surprise
Cons: Very very late.. I almost lost my replacement of the replacement of my connection. Had to run like hell. The luggage didn't make it. To summarize the day, woke up too early, got to my destination hours late and got the luggage in the middle of the night.
Pros: The plane and flight was fine, as was the crew on board. The crew within the Salt Lake airport could have been better. Not sure if it was the gentlemans first time but overall he and the woman working the boarding were very slow and could have been more efficient. We boarded late (may be out of their control) but when we started boarding there was too much wasted time between calling up the military/people with longer boarding needs/wheelchairs etc. They waited until they were completely boarded and settled prior to calling the next group then spent time fiddling with the sign that splits the boarding lanes etc. Just appeared that there was no sense of efficiency. Polite people though.
Cons: This was my most uncomfortable flight ever. I am 94 years old and the seat was so cramped and small that the entire 3 hours were uncomfortable.
Pros: Snacks & drinks & TV movies good
Cons: One hostess was very rude & slow forget our headphones Kept getting me to help her with getting attention of other hostesses also very bad at giving snacks and kept my husband and another man waiting for 10 mins while she gathered rubbish despite repeated requests which would have been easy as she was at the front of plane obviously unsuited for this position
Pros: Fast boarding and complimentary snacks.
Cons: I was seated next to a very large woman who came over the arm rest onto my seat.
Pros: Crew members were very nice and pilot did a great job flying thru turbulence
Cons: I don't have any compliants
Pros: Flight Crew were friendly and attentive. Boarding is well organized.
Cons: My itinerary was changed multiple times, most importantly impacting my arrival time into Victoria BC. This flight was changed twice, the first time I received an email notification telling me the new flight was an hour later. When I got my check-in email 24 hours before my trip was to begin I noticed the arrival time for my return flight had been changed again, this time arriving another hour later. I received no notice for this change. Other than a shuttle service, there are no late night public transit options from the Victoria airport into town--a 25 minute drive. I was left with 10 minutes between the late arrival of my flight to claim my bags, clear customs and try to make the last shuttle. I specifically purchased my ticket so I would have plenty of time to make this connection. I missed it and wound up having to take a $60 (not including tip) taxi to get into town. Changing my itinerary to arrive 2 hours later without notifying me is unacceptable. I've never had any pot-purchase itinerary changes happen to me on Alaska Airlines, which also has regular service between Seattle and Victoria. I'm inclined to make sure I always use them from now on.
Pros: As always, the crew and amenities were first rate.
Cons: We were initially told that our flight would arrive early. Then we sat on the tarmac for a half hour before anyone could be bothered to tell us we were waiting for the plane to be de-iced.
Pros: SLC ground gate crew was awesome.
Pros: being able too use our electronic devices in Wi-Fi mode the whole time. Last time I flew everything had to be shut off during take off and landing.
Pros: Excellent Detroit crew
Pros: Flight went well and was smooth.
Pros: The first class section wasn't claustrophobic, as some Delta first class sections are. The seats were relatively new, and had good size screens for watching a movie on the long flight.
Cons: The plane had not been cleaned well in between flights, so there was a sticky substance on the armrest.
Cons: It was so late I missed my connection to sun valley flight. There was not another flight for 8 hrs!!! I think the sun valley flight should have waited for us. It was a matter of 10-15 min. Crew did not try to board people quickly to get us out of San Diego. 5 more minutes might have made a difference.
Pros: Comfy seats
Cons: No earphones available. I had forgotten mine but crew stated that none had been put on the flight. Lunch was served but no snacks later as is usual on an almost 4 hr flight. I always fly First Class for the extra room and perks of crew service. Crew spent most time in galley chatting. Not a bad flight by any means but I guess I have been spoiled by superior service on all of my other weekly Delta flights.
Pros: Our plane had mechanical issue with a parking brake which they left us know about once we loaded the plane. Unfortunately it was going to take to long so they switched us to another plane.
Cons: Airlines in general need to enforce the carry on luggage rules. If it doesn't match the dimensions for the carry on specks then make the people Check it. Don't let it go. If I paid for a seat and I'm allowed two carry ons then there should be room for them. Don't ask people to check bags because of a full plane. The crew should have there own place to store their belongings, not where the passengers do and take their space. The life rafts need to be easy to get to but again should take up a spot a passenger has paid for their luggage to go. If that is the only space for these items then don't allow passengers to bring two items if in those seats or on the whole plane. It's really disappointing when your told you may have to check your bag because there's not enough room.
Pros: The crew was very accommodating and helpful and the new entertainment systems with the free movies are awesome. Because of the heat in the cabin we received additional beverage service and follow up waters
Cons: The air above my seat wasn't working for the duration of the flight and there were problems with the air throughout the cabin so it was uncomfortably warm for the whole flight.
Cons: Friendlier crews
Pros: Overall a nice and good flight
Cons: Just a detail, my “head holder” (not too sure how it is called) would not hold in position. Also, staff was a bit slow to come after being called, I had to go and ask for water by myself at some point since no one was coming after 15minites of waiting...
Pros: A flight was delayed due to weather conditions and we had to sit in the plane for almost an hour, BUT information sharing from the Capitan was sufficient and on-time. Very good job from pilots. Leg room in economy - I was positively surprised, very decent leg room! Thank you for providing it.
Cons: I flew economy and all was good and appropriate to the level.
Pros: Crew were excellent
Cons: Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger.
Pros: The crew tried to be helpful but were equally frustrated with the ground crew.
Cons: Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed
Pros: Pleasant crew. Appropriate and efficiently served snack.
Cons: Boarding and disembarkation were slow.
Pros: Flight arrived on time
Cons: No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers.
Cons: The flight was a bit delayed, but the airline handled it incredibly well. I was put up in a great hotel with good free food and caught another flight the next morning.
Pros: The friendliness of the crew
Cons: Flight 2 hours delayed, started boarding but had to wait on line 10 more minutes on boarding ramp for plane door to be opened, upon landing in Dublin had to wait on tarmac for anther 15 minutes for stairs to arrive and be connected to airplane. Then had to wait another hour for checked luggage....
Pros: Crew was amazing. They adjusted the seating arrangements so there was an empty seat in every row to give passengers more space. Very thoughtful and much appreciated. They served delicious meals, snacks, and water. They provided headphones, blankets and pillows. They took very good care of us.
Pros: Nice attention and good food. Plane and seats are confortable
Pros: Crew was great and professional.
Cons: Entertainment controls were outdated and confusing to operate. There were no charging ports.
Cons: Lost a single baggage item, a car seat. Critical for us to leave the airport, and delayed us for over an hour upon arrival. Gave us a loaner car seat that barely fit our child.
Pros: Crew were friendly and helpful. Moved me up front in the plane so I could make my connection.
Cons: Not having to walk outside in Edinbur4gh to board the flight.
Pros: well mannered and attentive crew - good supply of complimentary food/drink - good over all comfort
Cons: boarding was running very far behind - considering this is mainly a hub operations carrier - resulted in several passengers missing their connecting flights -
Pros: Crew was amazing, seats were comfortable with enough leg space even without choosing extra space seats. It was my childhood dream come true to fly with KLM. It was really an exciting trip for me, just that it was short.
Cons: Well, for me everything was on point. Those who have never travelled with KLM, I would encourage them to do so and I’m sure they will not regret.
Cons: The overall travel was good, no wifi and the entertainment system had a faulty headphone connection, and no place to charge devices other than through a USB port
Pros: We got to Amsterdam on time
Cons: 1. Paying for the seats we chose...that will never happen again...I'll fly another airline first. 2. The food was terrible. I have flown KLM for years, this was not what I expected. 3. The plane was very dirty
Pros: Flight crew very nice
Cons: Paid $70 for seat with more leg room and was the exit role to main entrance. No overhead space for carry on: broken food tray holder. People stepping on my feet. And gather in your space waiting for bathrooms. Window seat had no room for feet because of closed door
Pros: The staff tried to help me when it was evident we would not arrive on time
Cons: The connecting flight is too short of a time. We were late out of LAX and I missed my connection and had to sit in airport for 5 hours. Missed my grandson’s third birthday party. Just made me sad as Travelled from far to try to make it.
Pros: The flight was perfect! Great food,movies and I even got to sleep !
Cons: All was well!
Pros: The crew was efficient. Flight left on time. Food and wine served.
Cons: No entertainment.
Pros: Comfortable and well laid out seat area
Cons: Food was a little substandard for business class
Pros: Easy to board and easy flight.
Pros: Food and staff behaviour
Pros: Friendly in-flight personell
Cons: Approx. 1 hour delay, which was not the airline's fault (construction on runways)
Pros: Sound was broken on my TV set!
Cons: Called stewardess twice to assist. No response!
Cons: The cabin crew was racist! She asked me to move from a seat because she wanted another guy ( obviously from her country ) to take it! Rude and racist.
Pros: We are guessing they either overbooked or they didn't have sufficient passengers on a Tuesday afternoon who's final stop was Glasgow. They rebooked him for 1200 the next day. DFW to MN, St Paul to Schipole, Amsterdam to final destination, Glasgow. So he ends up having to pay for another Lyft back to our apartment in Dallas, then another additional one for the 12 noon flight the next morning. If he didn't have family living in Dallas, he would've incurred a hotel fee too.
Cons: He was bumped to the next day due to his flight being cancelled. Then re-booked the next day, with an additional layover. Then due to a 32 minute layover that left 3 minutes sooner...
Pros: Good service onboard, good food. On time.
Pros: Sandwich was incredibly tasty (although not much filling)
Cons: 2 hours on the tarmac delayed with no explanation. Uncomfortable seats, no leg room. Poor management of seating, there was enough empty seats to have groups together but they were split up. Drinks served from a communal bottle in a polystyrene cup.
Pros: Service, technology
Cons: Could not print by boarding card and was not allowed to board in Amsterdam
Pros: On time
Cons: They stole my money
Pros: The cabin crew were good. They explained what the arrangements were for the delayed flight connections
Cons: The plane wasn't refueled and so was not ready for take off once the passengers were loaded. The plane had a technical problem when it tried the first take off and so it had to be abandoned. This was alarming..
Pros: Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight.
Pros: newer plane, good staff
Cons: need better and more food options, more often
Cons: suitcase didn't turn up, although connection was quite tight
Cons: OLD plane without comfort or entertainment
Pros: Staff at Schipol airport were lovely and very helpful. Cabin crew were friendly and efficient. On board snack was nice.
Cons: Elbow room is a little bit awkward and I didn't get to sit next to my fiance WE will still definitely recommend KLM though!
Pros: Efficiency and speed of boarding was acceptable. I have no complaints about that aspect. The Comfort+ seats were worth the upgrade, pretty comfortable and reasonable legroom unless you have a big carry on stowed under the seat in front of you.
Cons: The first announcement they made to all of us in the economy section was thay they did not have any headphones for anyone but business class. I was told when I booked the seat that the headphones would be complementary. So I did not bother to bring any assuming they were going to keep their word; I figure I'd make it work and watch a movie without sound. If that isn't bad enough midway through my nine hour flight my monitor went out and would not turn back on.
Pros: Fortunately, the plane was not full, so people could spread out a bit to create extra room. The food was really good! (surprisingly).
Cons: KLM's new configuration for this type of plane made the seats even narrower than before. While leg room was reasonable, the 3 abreast seating meant a lot of discomfort, especially in the row right in front of the restroom.
Pros: Speed, crew, and reliability.
Cons: Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though.
Pros: Excellent service, excellent food.
Pros: Wide selection of entertainment, food was good.
Cons: Boarding unorganized, but that may have been more of a passenger issue then KLM
Pros: KLM fed a sandwich even though the flight was only 2 hours. The crew was pleasant. Getting through the Amsterdam airport to catch a connecting flight with only an hour to do so was no big deal. Airport staff was pleasant and helpful.
Pros: KLM Is an impressive flying experience. We enjoyed the comfortable seats, the in-flight entertainment, and the food. The flight attendants are top notch as well.
Cons: The only complaint I have regarding my most recent flight was the incredibly rude service staff whom we experienced at the front counter at check-in. After a harrowing cab ride to the airport in which our driver continuously ignored my request to follow the GPS insisting that he knew faster shortcuts, we arrived 40 minutes later than intended. Additionally he dropped us off at the wrong terminal such that we finally arrived at the KLM gate an hour later than we had planned. This was especially frustrating as we are traveling with two small children and made every effort to be punctual and leave early to be sure we got there with time to spare. Not the case today. All of that I could deal with, but when we arrived at the KLM counter, and I apologized to the attendant staff member that we were late and explained that our cab driver got lost, she responded by chastising us first in Spanish and then in broken English. She made sure to make it clear to us that it was our fault and we should not blame the Argentinian cabdriver. The cabdriver was not actually Argentinian, but that is totally besides the point. I was totally taken aback to be treated so rudely as a greeting at the airline counter. My wife share the same sentiment. Nothing like this has ever happened to us before. Thank God, every single airport personnel and of course KLM staff member on board was incredibly kind and accommodating of our children subsequent to this. It saved what otherwise could've been a terrible experience.
Pros: They flew full speed to catch up with the delays.
Cons: Departure was scheduled with one hour delay. When everyone was boarded they mentioned a leaking toilet. It took them 1,5 hours to disable the toilet. In the mean time, no drinks, no snacks, nothing. So we should depart at 18:00 but it became 19:30. Our first drinks and meal was no earlier then 21:00. The crew should have anticipated better that the technical problem would at least take one hour and give everyone a drink at least.
Pros: Flight was delayed by over three hours.
Cons: The food was not as usual.
Cons: They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing.
Cons: 2 hours delays from LAX to CDG then additional two hours delay from CDG to CAI, this is disappointing
Cons: Flight was delayed
Cons: Crew on the ground was very rude
Pros: I like the comfortable seats
Cons: Service lag a little
Pros: The crew was very friendly.
Cons: No wifi on a 9 hour flight. Takes a long time to get another round of coffee.
Cons: Entertainment worked sporadically
Cons: More options for gluten free food. Always get the same dish
Cons: We had a short delay
Pros: Red wine was excellent
Cons: Bright lights on throughout flight, would have been nice to dim lights for late night flight so passengers could rest
Pros: Crew was awesome!!
Cons: I paid extra for the seat, but there was a metal box under the seat in front of me that curtailed my ability to stow my carry bag, and my leg room. I am very diappointed that I paid above the normal seat charge as if there was a premium to this seat, but in reality it was a sb par seat.
Cons: Not to be late ,and not to loose my luggege
Cons: More chose in meals. I flew to and from within a week. All I had were chicken, chicken and chicken for snack too.
Pros: Air France has the best crews! They really go the extra mile.
Cons: My skis were lost on the way to Riga and had to be delivered 2 days later to Vilnius. That said, the situation was handled very professionally.
Pros: The crew was very careful
Pros: Short flight so I can't really complain. It was no frills, standard small aircraft with no high tech entertainment system. Seats were fairly comfortable
Pros: Just a routine flight but done with perfect execution.
Pros: That I was able to sleep a bit on the flight - and that we gained an hour.
Cons: It left at 6 am. Which means we had a wake up call from the airport hotel at 3:30 am to stand in line with hundreds of others. The Air France app on my phone didn't let me pre- check in.
Pros: Friendly crew, good meal and entertainment
Cons: Boarding agent forced me to check in my carry-on even though the carry-on fit in the cage and fullfilled all the requirements. I specifically called Air France prior to the flight to make sure I won’t have any issues as my 1st flight was operated by Delta and I wanted to confirm the luggage requirements were the same. My carry-on weighted only 5 kilos. I was extremely upset the way I was treated w/ the boarding agent behind the counter in Prague. On the top of that, her and the supervisor were very rude to my mom as they told her she had an extra carry-on which wasn’t the case. She traveled w/ a small briefcase where her mask for sleep apnea was. This is not considered an additional carry-on. The boarding agent (Czech lady and her supervisor) were not only rude but obviously lacked knowledge as well. My carry-on suitcase would easily fit in the overhead bin plus there was plenty of space inside the plane as it the flight wasn’t completely full.
Pros: Very nice stews. Food was A plus compared to US airlines AND included. Great list of movies etc.
Cons: Told us to get in line for boarding and review our tickets and then made us stand there for 75 minutes before boarding.
Cons: I didn’t have time to make it through customs. Missed my flight
Pros: Great food (Economy class). Good Service
Cons: Not enough bathrooms on Economy class area due to aircraft design.
Pros: Food was good. Crew nice and professional.
Cons: Landing was not so smooth.
Pros: Absolutely everything perfect.
Cons: Through my own fault I ordered a different seat instead of window seat. :)
Pros: Crew was very nice and the plane was clean and comfortable
Cons: Worse food I ever had on a flight ( a small bowl of lentils and some bread) Movie selection was poor, although not a big deal
Cons: Plane was canceled at the last minute with a transfer desk literally assaulted by 100s of people. Only 3 persons on the desk. No lane for sky priority. Queued for nearly two hours before some airport employee gave us instructions to travel by train without any other information or tickets etc. Had to buy my ticket. Couldn’t recuperate my suitcase. Had to wait for it the next day for three hours. Up to this hour I don’t know how I am going to be reimbursed (train and plane).
Pros: I didn’t actually liked the entertainment
Cons: I just didn’t enjoy the entrainment.
Pros: Charmingly nice crew and involving captain
Cons: the delay of the flight, the drinks we had to pay in the lounge, some poeple got a 25$ compensation coupon and we didn’t. The connecting time was about 1 hour and the luggage was not put on the plane to beirut
Cons: The room between seats is unbearable.
Pros: Got pillow, blanket, headphone and eye cover
Cons: Older plane Very small tv screen Didn't get the bread roll with my dinner. Asked for it but she didn't bring it to me. No usb plug to charge
Cons: It was delayed
Pros: Very old plane with very poor screens where images was horrible
Pros: Good on a short flight
Cons: Paying for carry on due to weight limit. First time this ever happened!
Pros: Personal treatment I have received as I was with a 7 months baby. An agent helps me to carry my hand luggages up to the plane entrance and to pass in priority
Cons: 2 hours delayed...
Pros: The crew nice people, boarding was fast and pleasant, the flight was pretty good
Pros: Being able to have my meal at the airport before my flight so that I could sleep in comfort.
Cons: The delay in the flight without even informing us of the reasons. Changing the boarding gates twice, and no options in the meal.
Pros: Seats were comfortable with good recline. Food was good, but not excellent.
Cons: They forgot the snack/breakfast service for the front right section of economy then had to rush it. Overall, the service was good, but some things just seemed off. An attendant call was never answered, etc.
Pros: Nothing..worst experience ever. Simply apologising for delayed doesn't help
Cons: Flight into and out of indiapolis was delayed by 2 hours. Missed my connection flight to LHR because of the delay. never had such a flying experience. Flight was operated by Delta. I won't be flying them again.
Pros: The flight crew was excellent. My husband and I flew economy and I saw the crew keep passengers well fed (several meals and snacks) and were attentive to everyone's needs and all done with a smile. I thought the hot towels for cleansing our hands before meals was a very nice touch!
Pros: Nice Flight Attendants Good Food
Cons: Flight was delayed by 1.5 hours
Cons: The flight arrived late with no clear explanation as to why. Then there was no EU queue at immigration, so more time wasted.
Pros: I like the service of AF
Pros: The crew was very comfortable speaking two languages and friendly. They also had air conditioning! This was great because it was strangely hot in Paris and we were sweating profusely. And our last air france experience we were so hot and it was aweful. Even though it was like an hour and a half flight they still served us sandwiches ,really good.
Pros: Crew are efficient and friendly.
Cons: Very small plane.
Pros: Croissants instead of pretzels was a nice change of snack
Cons: Computer failure rendered the check in process a total mess. Staff seemed utterly at a loss and also totally unprepared for this very early and very full flight. Most passengers seemed to have multiple bags to check. Since this is a regular flight it was hard to understand why check in staff wandered in late when time was already tight - let alone having a system failure as well to deal with. We were 50 minutes late leaving. This resulted in many of us either missing or having extremely tight (stressful) connections at CDG Paris.
Airlines flying from Salt Lake City to Ivory Coast have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
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