Pros: "Everyone was friendly"
Cons: "Twice we sat on the ramp waiting for a gate agent to open the gate (for more than 15 minutes). They cancelled my flight and rescheduled me on an earlier one then waiting for the gate on arrival meant that they were calling me on the PA to report to the next gate when we got off of the first plane. The wifi entertainment glitched out every time the flight crew made an announcement. There was no food on either flight and only four beverage choices on a 1 hour flight. The lines were crazy long at the ticket counter in PDX (where I went to try to sort out my cancelled flight). The text assistance first said wait 30-35 minutes and then, after 20 minutes or so said that it was going to close my chat due to inactivity (but no one had responded yet, of course there was no activity). Overall, it was a very lousy experience. Pre-pandemic Alaska was usually a pleasure to fly, post-pandemic Alaska was excruciating at every turn. Quite a disappointment."
Pros: "Really friendly crew. Smooth flight very positive experience. 10/10"
Pros: "On time, early, even"
Pros: "Nice service deck people and flyt crew. Good clean cabin and seats."
Cons: "Biscoff cookies would have been better than the savory cracker mix."
Pros: "The boarding/unboarding process was very efficient. I’ve never unboarded such a large plane so quickly."
Cons: "The transfer between Alaska and ANA was a little more confusing than I’d like. We unboarded outside of the terminal and had to exit the terminal, come back through TSA and then find out gate."
Cons: "The seats felt hard and the speaker was loud enough to hurt my ears. Otherwise it was great."
Cons: "It was a quick flight not much more that could be done"
Pros: "Crew was great."
Cons: "Alaska airlines suck"
Cons: "Flight was delayed by about an hour."
Cons: "Last minute emergency reservation so had to settle for what was available interns of travel class and seating. Could only get into economy and seated at the rear. However the flight was on time the staff very helpful and being a premium One World member really helped. Food was typical airline food,"
Pros: "Fast and no delays"
Pros: "Everyone pleasant"
Cons: "No GFSnack or almonds"
Cons: "Three hours waiting for various issues to be fixed, only offered water once"
Pros: "Short trip in and out. Loved it"
Pros: "No delays and was on time as expected"
Cons: "No in flight entertainment, but for a one hour flight can't complain"
Pros: "The crew did their best to make a bad situation better. Alaska Air a very decent company and usually have good flights with them. They offered me a free cocktail after a family with 3 little kids took my seat to sit together. A cocktail at 9:55am doesn’t really appeal to me however. It was a 2 ½ hour flight so I could grin and bear the discomforts. Everything else went great ...baggage arrived an was in the carousel quickly although the $25 baggage fee slap is annoying on an already over priced flight. I still love Alaska"
Cons: "I am 6’2" and a difficult time with comfort in standard airline seats. Today’s flight with the family taking my assigned seat put me in the last row against the rear wall. Super scrunched for me then to have a very large couple flying non-revenue squash in next to me made it just that much more uncomfortable. I wish if you have kids you would go the extra mile and pre-pick seats like he rest of us .... not a hater people just like courtesy is all."
Cons: "There was no way to change journey date, excepting by additionally paying almost twice the fare amount as change fee plus difference in fares between travel dates. So was forced to miss the flight and forfeit fare amount."
Cons: "No tv’s"
Pros: "Clean, courteous and comfortable. Good job!"
Cons: "Start boarding from the back of the plane first to the front of plane. Some carriers do this with excellent result....quick boarding."
Pros: "Plenty of room, nice crew"
Pros: "On time departure and arrival."
Cons: "Sitting in the back of the plane in a chair that didn’t recline. Boarding from the front to the back. It doesn’t make sense."
Pros: "I had plenty of room Flight was even ahead of schedule Great service"
Cons: "No wifi"
Pros: "flying to LA is fast."
Cons: "not very comfortable and no in flight entertainment"
Pros: "Thank you for recycling in the cabin!"
Pros: "The crew was very kind and friendly"
Cons: "They ran out of the food I wanted"
Pros: "Flight was timely, crew friendly"
Pros: "The only perk was the complementary drink while flying."
Cons: "Basically everything. This was for a connecting flight. We had to go through customs and security twice at the Portland airport because the employees gave us wrong information. They offered us a shuttle to our gate since we were running late, and then the shuttle dropped us off on the completely opposite end of the airport. We literally had to sprint across the airport with 15 minutes until our plane left, and go through security our second time where the employees were rude and not even slightly helpful. While on the plane the crew was less than friendly and short with passengers. After we landed, someone from our group was also missing their bag and was informed it was left behind in Oregon and wasn't even loaded onto the plane. Seriously the worst airport, worst crew, and worst flying experience I've ever had."
Pros: "Everything from the booking to the flight was fabulous. I couldn't be more pleased with how smoothly this flight went. I was traveling alone, so I was nervous about that until taking this flight. Every single staff member made sure I was feeling comfortable and very kind. In this same weekend, The plane is very roomy, and I took coach. I am 5 foot 9, so it's hard to find space for my legs. I did not have this problem at all, even with the person in front of me reclining their chair!! They have plugs for your charger for each individual seat, and the overhead lights don't blind you if your passenger buddy is using one and you're not. I love that!!! I will only use Alaska from here on out."
Cons: "There was absolutely nothing wrong with this flight."
Cons: "The window was dirty and you couldn't see out of it at all. Overall it wasn't too bad but it could definitely use improvement."
Pros: "We had a flight attendant, by the name of Bob, on the flight from SLC to Sea-Tac. He was very animated and lively through the flight, for instance during the safety demonstration he would carry on conversations with those of us close to him seamlessly and effortlessly, plus make funny gestures -- such as a thumbs-up when the seat-belt was correctly fashioned -- during the presentation. His wife was the head attendant (?) who gave the instructions, and he had fun with that as well. These are two people who do their job well, enjoy what they do, and leave a positive experience in the hearts of those they serve. I think they would be a fantastic feature story in Alaska Airlines magazine in the future."
Cons: "I've never liked the limited food choices and entertainment on flights from SLC to Spokane or Seattle. I know they are short flights, but a little more could be put in. I know Delta has on-flight entertainment from LAX to SLC, perhaps this should be done."
Pros: "Love that you have complementary wine on short flights and chees-it's were a nice change for a snack!!"
Cons: "It was the worst flight experience i have ever had!!. Our flight was scheduled for departure at 845 pm July 5th, and did not end up departing until 203 am!! We had to sit in the airport for 8 hrs, i barely had any money left and had to use it on food and snaks while we waited. The staff was very rude. I had asked them different times what was going on, because the time of departure kept changing and what were my kids and i supposrd to do, and they just said sorry and dont know what to tell you. After spending my last bit of money on food for my kids and i, I was told by another passanger that the airlines were giving vouchers for food. They never once in the 4 or 5 times i talked to them, offered or told me about the vouchers. It was a terrible experience all around!! We landed in portland at 330 am and had to still drive 3 hours home. we didnt get home until 630am. Ridiculous!!!! I was and am still very upset about the whole thing. Also the staff that was so rude in SaltLake City, every time i would see a concerned or upset passenger go up to talk to them, as soon as they would walk off the staff was over there giggling with each other about it. So Very RUDE!!! Another passanger said that Alaskan Airlines has habbit of having problems with delays . If this is the kind of experience that comes with flying Alaskan, then i will never fly with them again.!!! or go througj expedia"
Cons: "The Stewarts were also irritated with the screaming kids. Could not hear the emergency information. There should be a better method to entertaining or sitting those with children together I want to blame it on the situation however I need state that the flight attendants were rude while passing out the complimentary food."
Pros: "My carry on was simply put underneath with the checked baggage. Then it was easily ready for me to grab for the next flight."
Pros: "Good trip with good Ser vice."
Pros: "The crew was concerned a late arrival in SLC would inconvenience some passengers. They requested several times that others make way"
Pros: "My return flight was precisely on time, boarding was efficient and the offer for a free chat service while in the air (though I didn't use it) was a nice touch."
Cons: "While my flight was short and snacks weren't necessary, I was pretty underwhelmed by the snack offerings."
Pros: "Leaving early is nice, unless you are a ticketed passenger left waving at the pilot as they back away from the gate 11 minutes early."
Cons: "This 6:00 am flight consistently leaves the gate more than 10 minutes early. The ticket counter shuts down promptly (and in some cases even earlier) 40 minutes prior to departure. If you don't have your boarding pass in hand, you are out of luck even though the ground crew is about 10 feet from you and can see you through the glass. The airport clocks at Lewiston airport are all 3 minutes slow, except for the clocks in the TSA area which are all 5 minutes fast. Reported to the airline and to the Airport manager, Robin Turner, who was extremely condescending and rude to our party, even though we were trying to pass on information that the Airline employees had complained about the issue for months."
Cons: "The flight was 4 hours late. I wasted an entire day sitting in the airport. You knew that the flight was late hours in advance and should have texted or emailed me to say as much. Instead, i checked in on time, and within 10 minutes we went from 'On Time' to four hours late due to equipment and crew. Very inconsiderate and unappreciated to your customer. The flight should have been free after such an inconsiderate gesture on your part. Instead, you send me a gift certificate that obligates me to spend more money with you in order to redeem it, and then within a certain period of time. If I have choice in the future, I'll lean toward a different airline than yours. You clearly do not value my time nor my business."
Pros: "Alaska Air is a breath of fresh air in light of the recent problems with United and American Airlines! The attendants were not weary, bored, angry, absent, arrogant or any of those off-putting attitudes. Out of SFO to PDX, one sparkling voice announced: Well folks, let's get this party started!", which brought chuckles ruffling througth the cabin! And, ipso facto, there was a party atmosphere from takeoff to landing at PDX. Her attitude set the tone through some bumpy spring weather. Another her 'day' started at 2am from somewhere before SLC. This was a woman who was so outside the norm for her here-to-fore perceived position that she didn't feel the need to perform her duties with a stoic, reserved, stick-in-the-mud presentation, that I was immediately drawn to her and we had great repartee! Lynne Ledingham, flight 743G SLC-PDX. BTW, my Alaska vacay started at PDX two weeks earlier on a flight to SLC, so I flew Alaska all the disjointed way! I will always choose Alaska in the future and have told everyone I know that Alaska is a very bright light in the travel industry and I hope it never goes out!"
Pros: "Will try to avoid Alaskan airline at all cost"
Cons: "They forced me to take my luggage in San Francisco. My flight was to HK. I bought that as one ticket with transfers and they treat my Asian travel as a separate ticket even though it was suppose to be as one. Very disappointed. At the gate in SLC lady harassed me about my passport bag on my neck. Something wrong with their heads! How about harassing passengers if they have hats or coats?"
Pros: "I appreciated the boarding order, the large overhead space for carryons, the ample leg room, the quietness of the engines, & the friendliness of the staff."
Cons: "Having to walk up 3 flights of stairs from the plane to the arrival terminal."
Pros: "Excellent -keep the complimentary wine -great."
Pros: "Each of the flight attendants were very pleasant and were helpful with me and my baby."
Pros: "Pretty standard Alaska Airlines flight. Crew was friendly, boarding process was smooth."
Cons: "No free in-flight entertainment. Since there's relatively no equipment cost to airline to allow streaming to personal devices, this is pretty disappointing."
Pros: "When the customs process was too slow for our connection time, the Alaska rep met us and moved us to a later flight without us even having to ask!!!!"
Crew was super helpful storing my bag, seating people, etc And now they’ve started thanking their Delta frequent flyer members !! Two crew came to find me and thanked me by name
No beverages in first class for over an hour
Pros: "great everything!"
Pros: "They left the bags at LAX. We we’re driving to Sun Valley and don’t have our ski clothes and equipment"
Cons: "Get our bags to us in the morning"
Pros: "Very attentive and engaging crew."
Cons: "really nothing!"
Cons: "More communication on the flight delay"
Pros: "Great crew, nice plane, awesome entertainment"
Cons: "Miniature candy bars are not sufficient for an hour and a half flight."
Cons: "No sandwiches for sale just snack boxes"
Pros: "Crew was great, seats were comfy and the entertainment options were good."
Cons: "Flight was delayed but it happens."
Cons: "We left Salt Lake City so late that I missed all my train connections and ruined my plans."
Cons: "My suitcase was broke at some point and also items in my suitcase."
Cons: "Was not offered a drink in first class prior to take off."
Pros: "Inflight entertainment was the best I’ve seen in coach. Free games, movies, moving map, etc."
Cons: "The seating is too cramped. It has just gone past what is reasonable. Seems too tight on both the knees and elbow room."
Pros: "Very good"
Cons: "Seat assignments should have be provided at check in."
Pros: "Entertainment on short flights is a nice surprise"
Cons: "Very very late.. I almost lost my replacement of the replacement of my connection. Had to run like hell. The luggage didn't make it. To summarize the day, woke up too early, got to my destination hours late and got the luggage in the middle of the night."
Pros: "nothing- the plane took of late and AGAIN with no reason given why - pilot blamed it on ATC"
Cons: "TAKING OFF ON TIME!! AN entertainment screen that actually worked, and not the very last seat in the plane (last row)."
Cons: "Crew did not make passenger in front of me bring his seat back up for landing."
Pros: "The Crew on this flight was great and the flight was quick."
Cons: "The flight was delayed 3+ hours and Delta kept pushing the delay out further without giving any updates as to why it was so delayed, and when I inquired at the Delta desk at the gate the woman was very rude to me as she snipped that it was a mechanical issue."
Pros: "The plane and flight was fine, as was the crew on board. The crew within the Salt Lake airport could have been better. Not sure if it was the gentlemans first time but overall he and the woman working the boarding were very slow and could have been more efficient. We boarded late (may be out of their control) but when we started boarding there was too much wasted time between calling up the military/people with longer boarding needs/wheelchairs etc. They waited until they were completely boarded and settled prior to calling the next group then spent time fiddling with the sign that splits the boarding lanes etc. Just appeared that there was no sense of efficiency. Polite people though."
Pros: "Friendly crew and on time flight"
Pros: "You guys did an all around great job and my flight experience was the best I’ve ever had. The quality of the service was exceptional."
Pros: "Snacks & drinks & TV movies good"
Cons: "One hostess was very rude & slow forget our headphones Kept getting me to help her with getting attention of other hostesses also very bad at giving snacks and kept my husband and another man waiting for 10 mins while she gathered rubbish despite repeated requests which would have been easy as she was at the front of plane obviously unsuited for this position"
Pros: "This was our first time flying Delta and it was a very pleasurable experience. Boarding was very straight forward and the seats allocated comfortable. A surprise for us was being asked if we would like to move seats from the back of the aircraft to Comfort Economy (we think it was to do with weight balance! but appreciated very much none the less). The flight attendants were very professional and helpful, as you would hope all attendants on all airlines would be. We'd gladly fly Delta again anytime."
Pros: "Fast boarding and complimentary snacks."
Cons: "I was seated next to a very large woman who came over the arm rest onto my seat."
Pros: "Crew members were very nice and pilot did a great job flying thru turbulence"
Cons: "I don't have any compliants"
Pros: "Flight Crew were friendly and attentive. Boarding is well organized."
Cons: "My itinerary was changed multiple times, most importantly impacting my arrival time into Victoria BC. This flight was changed twice, the first time I received an email notification telling me the new flight was an hour later. When I got my check-in email 24 hours before my trip was to begin I noticed the arrival time for my return flight had been changed again, this time arriving another hour later. I received no notice for this change. Other than a shuttle service, there are no late night public transit options from the Victoria airport into town--a 25 minute drive. I was left with 10 minutes between the late arrival of my flight to claim my bags, clear customs and try to make the last shuttle. I specifically purchased my ticket so I would have plenty of time to make this connection. I missed it and wound up having to take a $60 (not including tip) taxi to get into town. Changing my itinerary to arrive 2 hours later without notifying me is unacceptable. I've never had any pot-purchase itinerary changes happen to me on Alaska Airlines, which also has regular service between Seattle and Victoria. I'm inclined to make sure I always use them from now on."
Pros: "As always, the crew and amenities were first rate."
Cons: "We were initially told that our flight would arrive early. Then we sat on the tarmac for a half hour before anyone could be bothered to tell us we were waiting for the plane to be de-iced."
Pros: "SLC ground gate crew was awesome."
Pros: "Power outlets, snacks, beverages."
Cons: "Boarding (goes faster if the rear of the plane boards first), delay, insufficient space at seat, no advance notification of needed app for entertainment access, app not available on kindle fires."
Pros: "being able too use our electronic devices in Wi-Fi mode the whole time. Last time I flew everything had to be shut off during take off and landing."
Pros: "Excellent Detroit crew"
Pros: "Flight went well and was smooth."
Pros: "The lights where off to make it feel more homie, I liked that I had the seat to myself and the crew was nice."
Pros: "The first class section wasn't claustrophobic, as some Delta first class sections are. The seats were relatively new, and had good size screens for watching a movie on the long flight."
Cons: "The plane had not been cleaned well in between flights, so there was a sticky substance on the armrest."
Pros: "WiFi wouldn't work. Dark skin Asian flight attended had a shitty attitude. Would tell me FOR SURE if they would be set I g alcohol and was rude about it."
Cons: "No delays."
Pros: "Comfy seats"
Cons: "No earphones available. I had forgotten mine but crew stated that none had been put on the flight. Lunch was served but no snacks later as is usual on an almost 4 hr flight. I always fly First Class for the extra room and perks of crew service. Crew spent most time in galley chatting. Not a bad flight by any means but I guess I have been spoiled by superior service on all of my other weekly Delta flights."
Pros: "Our plane had mechanical issue with a parking brake which they left us know about once we loaded the plane. Unfortunately it was going to take to long so they switched us to another plane."
Cons: "Airlines in general need to enforce the carry on luggage rules. If it doesn't match the dimensions for the carry on specks then make the people Check it. Don't let it go. If I paid for a seat and I'm allowed two carry ons then there should be room for them. Don't ask people to check bags because of a full plane. The crew should have there own place to store their belongings, not where the passengers do and take their space. The life rafts need to be easy to get to but again should take up a spot a passenger has paid for their luggage to go. If that is the only space for these items then don't allow passengers to bring two items if in those seats or on the whole plane. It's really disappointing when your told you may have to check your bag because there's not enough room."
Pros: "The crew was very accommodating and helpful and the new entertainment systems with the free movies are awesome. Because of the heat in the cabin we received additional beverage service and follow up waters"
Cons: "The air above my seat wasn't working for the duration of the flight and there were problems with the air throughout the cabin so it was uncomfortably warm for the whole flight."
Pros: "I paid only $100 more round trip to DTW from SLC then I would have with other carriers, minus the hassle of connecting flights and paying fees that they don't tell you about up front (like $25 for a carry-on bag, oh and a another $12 per leg for a window seat). My experience, like my previous Delta experiences was absolutely enjoyable. From the quick boarding, super friendly gate agents, and flight crew, to the free on board entertainment, Delta has won me over once again. Oh and did I mention how great it is to board a flight, relax and watch a good movie, take a small nap, and deplane at your destination! Awesome!!"
Pros: "Quick trip and relaxing --- no high way traffic issues, accidents or construction hold ups."
Cons: "There wasn't anything I did not like."
Pros: "Daughter's first flight and the crew really made it a special experience for her."
Pros: "Nice selection of in-flight media Ahead of time arrival"
Cons: "MSP baggage service was probably the longest delay I have ever experienced w Delta~40 minutes. (Overshadows the ahead of time arrival). Also, I had an oversize item-ski bag-which for some reason they did not deliver through the designated "oversize baggage" door but instead put out against the wall through a side door well down the terminal from the designated door. I might still be standing there except my traveling companion walked down that way and found it."
Pros: "I loved the service provided by the flight attendants as as well as the gate attendant who poked, prodded and did what he could to ensure our already late flight took off before it got stuck waiting for a gate at LAX. Thanks to him and the work of the crew, not only did the flight leave ASAP, our flight arrived early."
Cons: "I didn't like that the monitor for my seat was on the fritz and inoperable, which became a huge issue because of what follows. Making matters exponentially worse was the roughly 30-minute delay we experienced when we landed. Although our flight arrived at LAX early - in spite of the late departure from SLC - we were left waiting for a gate and were forced to wait for a gate. Inexplicably, the AC was turned off and the passengers all began to virtually cook while stuck in our seats. Also, due to another asinine snafu (the grounds crew didn't push a flight far out enough and blocked our plane along with eight others, which delayed our flight further. Adding insult to injury, my baggage was over 30 minutes late, too."
Pros: "I liked the service. It was incredible."
Cons: "I did not like the delay or the continued delay on the runway"
Pros: "I had a middle row seat for this 3 hour 50 minute red eye flight. The plane was quite new. There was plenty of storage space in the bins above the seats. My seat was very comfortable. It reclined a lot. The leg room was more than I needed and I am 6' tall. The individual TV monitor was great. Delta made a long flight quite bearable!"
I’m glad this flight had a snack service as this flight generally only has non-alcoholic beverage service. The Canadair regional 200 jet is one of the worst aircraft experiences you can ride, but it’s better than flying the Dash 8.
Pros: "The captain kept us informed about a delay."
Cons: "The seats are cramped"
Pros: "Boarding went fine"
Cons: "Inflight Entertainment was terrible. I had to watch the trailer 3 times before it started. If picked another, started at a different point in movie. The flight attendants kept making announcements every few seconds interrupting movie instead of just one long one."
Pros: "United- I cannot believe that the computer assigned seats in the last row since we have been United/Continental frequent fliers for over 30 years. We will always choose Delta over United based on our experience on Saturday/Sunday."
Pros: "Non stop flight"
Cons: "Every flight was delayed or ran late on this trip. Going to and headed home."
Pros: "Customer service in Business Class."
Cons: "No communication with airlines as far as flight information. The airlines sent me gate change which was incorrect and almost missed my flight"
Pros: "It got me home"
Cons: "I got bashed by the cart many times"
Pros: "Courteous attendants"
Cons: "My seat smelled like urine."
Pros: "One of the smoothest (non turbulent) flights o have ever been."
Cons: "Was treated like a second class person as they would not even entertain my offer to pay for a seat upgrade. I am 6’7” and hoped to take one of the available exit row seats but because I bought a cheaper ticket they wouldn’t even speak about it."
Pros: "The inflight entertainment system was excellent."
Cons: "I don't like the boarding process, where there are so many "special" boarding sections that zone 3 only comes up after the first 200+ passengers have boarded."
Cons: "Fellow passengers; too many howling kids with clueless parents"
Pros: "The crew were very nice and polite."
Cons: "No snack options. Only pretzels. Seat cushion very thin."
Pros: "We were 2 min late for check in and the agent got our bags and got them on the plane"
Pros: "Tailwinds made the trip arrive earlier than expected even with a slight delay boarding due to the jet not arriving exactly on time. The ERJ's are really nice with the updated seats and tray table in the armrest. It was only an hour and a half flight, so no real way to rate food or entertainment."
Pros: "Comfortable, pleasant Attendants and friendly Pilots"
Pros: "Gate agent was sincere and professional."
Cons: "Aircraft cabin temperature far to warm and uncomfortable."
Pros: "Was not offered snacks or food. Usually when I take united to california, which is a shorter flight, they give out pretzels or something. Was not even offered the chance to purchase breakfast."
Cons: "Stated above."
Pros: "Timely departure, comfortable airplane, decent food&drink offerings, my baggage arrived on time despite 2 layovers"
Pros: "Chicken wrap was very tasty. Very attentive flight crew."
Pros: "The Denver airport is nice."
Cons: "United made our first flight late by not having equipment together, so we run through the Denver airport over a distance of 30+ gates only to find our next flight had left 3 minutes prior. The woman at the desk said, can't help you, go to the help desk. At the help desk they never said sorry, just rebooked us for a flight leaving 6.5 hoursgot later. Here are some food vouchers (which don't work at all of the food places in the airport). Have a good day."
Pros: "Everything was wonderful"
Cons: "The trip was too long but it is what it is"
Pros: "Boarding was orderly, crew was reasonably nice."
Cons: "Comfort, food and entertainment (extra $$) is very mediocre."
Pros: "s This time my flight was on time so I was happy"
Pros: "Not a thing."
Cons: "Ended up missing our connector flight into Boise. They gave us a food voucher and a hotel room. Very pissed off! Made me miss a full day of work on Monday the 23rd."
Cons: "I wish I could have gotten more beverage (water) during the flight. Very dry in the cabin but all-in-all, it was a pleasant experience."
Pros: "Stuck in SLC because of computer issues, was told that the flight to XNA was also delayed, wrong now stuck in Denver for another day. Hopefully we can get home tomorrow, now booked to Houston then to XNA as all united flights are sold out. . . Miserable service."
Cons: "Gate attendant was rude and prematurely gave my seat away before boarding was closed so My infant and I missed the original flight. Check in attendant was rude, picked up my bag stickers and when we disagreed on a military regulation he set the stickers down and walked away and did not assist me. Boarding was extremely disorganized and not enough room for carry on items. It was an aweful experience and I will not be traveling with united airlines ever again."
Cons: "Those delays I mentioned."
Cons: "Couldn't cancel or change flight. Website makes it difficult."
Pros: "I did like the everything was on the right schedule"
Cons: "the weather"
Pros: "The friendly co-travelers as there is no food or entertainment for people on a budget. Better than my flight TO SLC which was cancelled the first day, then delayed the 2nd day. Airport services saved my day by carting me to the connecting flight TO SLC from Denver as there was only 15 minutes to get from one end of the concourse to the other. A little difficult to run there at my age. Any chance of allowing people with connecting flights disembark first instead of last in this situation?"
Cons: "Due to inclement weather conditions no liquids were served. Small bottles of water would be great - less likely to spill over in bad weather and thirst would also be quenched. Lack of luggage space for those of us with the correct allowance hand luggage instead of all the extra large pieces because people don't want to go to baggage claims or pay for baggage. Truly their suitcase not paid for is the same as mine paid for. Difference is the inconvenience of having to keep my hand luggage at my feet because of the larger pieces filled by passengers in group 1, 2, and 3 over my designated seat area."
Cons: "Flight was delayed 6.5 hours. Then they delayed another hour. Then they sent a message that it would only be an additional 30 minutes so we rushed back. Then it was delayed another 2 hours. The United people would have happily stuck me with an overnight hotel so I could take their flight the next morning. I asked for the AA routing that worked for a same-day arrival. They happily agreed."
Pros: "Nice attendants."
Cons: "Cancelled and rerouting of flights. Long waits in airports."
Cons: "My luggage took about 30 min, incredibly frustrating. Most airlines have this process figured out, wish United could do the same."
Pros: "I liked the takeoff it was entertaining and fun also I liked the flight crew where every 30 min they would check on us and bring us water and snacks."
Cons: "I am Asian who was not allowed using restroom located in the front of airplane close to the 1st class cabin, but people sit next to me can. I feel insulted."
Cons: "Baggage didn't make next flight"
Pros: "I was immediately guaranteed a later flight which was nice so I did not have to fly standby."
Cons: "Had a mechanical delay that caused me to miss my connection and resulted in a longer than expected layover. Houston is a huge airport and even running to the next gate did not get me to the gate in time to be able to board my connection before having the door closed."
Cons: "United airlines plane from SLC to SFO departed 45 minutes late due to maintenance issue. Then the connecting flight from SFO to Bakersfield left 10 minutes early, thus resulting in a small group missing the connection. Spent Father's Day in the airport for 10+ hours to get on the last flight out of SFO to Bakersfield. Customer service was unhelpful and rude until they found out that the issue was at the fault of united Airlines and not external circumstances."
Pros: "I love to fly! Everyone with United was great. TSA was pleasant as well."
Pros: "I think i only put this score down only because we were delayed, so it kind of sucked. It however was not completely their fault. this first delay was then we were delayed by the arrival of the president. Can't really do much to help that. :) Most of the crew were wonderful however I encountered a very rude and abrupt crew member at the airport. I was not a fan."
Pros: "helpful people working for United"
Cons: "Information about seating for people with disabilities was not readily available. I purchased extra room seating then found out my co-passenger was entitled to it without extra charge. United refunded fees."
Cons: "The seats don't recline and are too close to the seats in front of you... NO leg room! I will not be taking United again!"
Pros: "Sitting in first class made the trip a breeze. The seats were extremely comfortable and the snacks were great!"
Cons: "I had an infant with me and mind you he's an amazing traveler but I still seemed to get dirty looks from the flight attendants. The wifi wasn't working and they had to reset everything."
Cons: "Flight was delayed 90 minutes and I barley make my connection"
Cons: "Terrible seating. No room at all. Never flying with united again aftee this."
Pros: "The single serving waffle was a welcome change from a small, dry cookie."