Pros: "The entertainment options were plentiful."
Cons: "The crew Could have been more communicative about the flight delay. The usb outlet in the seat didn’t work."
Cons: "Three hours waiting for various issues to be fixed, only offered water once"
Pros: "All aspects were very good. Non-stop flight to STL a very good option for travel."
Pros: "The crew did their best to make a bad situation better. Alaska Air a very decent company and usually have good flights with them. They offered me a free cocktail after a family with 3 little kids took my seat to sit together. A cocktail at 9:55am doesn’t really appeal to me however. It was a 2 ½ hour flight so I could grin and bear the discomforts. Everything else went great ...baggage arrived an was in the carousel quickly although the $25 baggage fee slap is annoying on an already over priced flight. I still love Alaska"
Cons: "I am 6’2" and a difficult time with comfort in standard airline seats. Today’s flight with the family taking my assigned seat put me in the last row against the rear wall. Super scrunched for me then to have a very large couple flying non-revenue squash in next to me made it just that much more uncomfortable. I wish if you have kids you would go the extra mile and pre-pick seats like he rest of us .... not a hater people just like courtesy is all."
Pros: "Great newer 737-900"
Cons: "Temperature was too warm for the entire flight. Several asked for more air conditioning"
Pros: "On time departure and arrival, friendly and helpful crew."
Cons: "I tried to get an aisle seat and was told that was what I was assigned when I checked in at Beijing. Even though it was in the Premium section with extra legroom, a middle seat is difficult for a 5' 11" person, especially after flying for as many hours as I flew. I was constantly bumping shoulders with people in the aisle and window seats."
Pros: "I did not feel well on this flight and had a great experience. The crew was very helpful and kind and attended to my needs."
Cons: "There was no way to change journey date, excepting by additionally paying almost twice the fare amount as change fee plus difference in fares between travel dates. So was forced to miss the flight and forfeit fare amount."
Pros: "Punctual, professional and comfortable. This airline has never disappointed me. I appreciate the seat availability and the staff are always so very pleasant. Well done."
Cons: "My return flight has a child seated behind me. Not great."
Pros: "Plenty of room, nice crew"
Pros: "i got a good window seat"
Cons: "didnt like the hour delay, but what can you do"
Pros: "It was a direct flight and quick boarding. Pilots did a great job being on time...Alaska Airlines made up 45 mins to and was on time from Portland, Or..."
Pros: "I had plenty of room Flight was even ahead of schedule Great service"
Cons: "No wifi"
Pros: "flying to LA is fast."
Cons: "not very comfortable and no in flight entertainment"
Pros: "Flight was timely, crew friendly"
Pros: "Quick, quiet, & cool. Just the way I like it"
Pros: "Everything from the booking to the flight was fabulous. I couldn't be more pleased with how smoothly this flight went. I was traveling alone, so I was nervous about that until taking this flight. Every single staff member made sure I was feeling comfortable and very kind. In this same weekend, The plane is very roomy, and I took coach. I am 5 foot 9, so it's hard to find space for my legs. I did not have this problem at all, even with the person in front of me reclining their chair!! They have plugs for your charger for each individual seat, and the overhead lights don't blind you if your passenger buddy is using one and you're not. I love that!!! I will only use Alaska from here on out."
Cons: "There was absolutely nothing wrong with this flight."
Pros: "I continue to like Alaska Airlines and their accomadations."
Pros: "All staff were very courteous. Boarding went very smoothly"
Cons: "lost my baggage, huge pain in the butt. At least they said they'd cover everything. We'll see what happens."
Pros: "We had a flight attendant, by the name of Bob, on the flight from SLC to Sea-Tac. He was very animated and lively through the flight, for instance during the safety demonstration he would carry on conversations with those of us close to him seamlessly and effortlessly, plus make funny gestures -- such as a thumbs-up when the seat-belt was correctly fashioned -- during the presentation. His wife was the head attendant (?) who gave the instructions, and he had fun with that as well. These are two people who do their job well, enjoy what they do, and leave a positive experience in the hearts of those they serve. I think they would be a fantastic feature story in Alaska Airlines magazine in the future."
Cons: "I've never liked the limited food choices and entertainment on flights from SLC to Spokane or Seattle. I know they are short flights, but a little more could be put in. I know Delta has on-flight entertainment from LAX to SLC, perhaps this should be done."
Cons: "My flight back from Salt Lake City has a lot less friendly staff"
Pros: "Flying low as seeing a better view of the ground floor"
Cons: "Loud,!bumby a little compact for my likings"
Pros: "I love the boarding process. It only makes sense to board the back of the plane first. Finally! They have nice size overhead bins. Love the charging ports in the back of the seats. It seems like someone finally thought through the flight process. Even with a little turbulence the landing was smooth and just a little early."
Cons: "Not their fault, but not a fan of long layovers. Anything over an hour to an hour and a half is a pain."
Pros: "all announcements sounded muffled and difficult to understand both on the plane and by women making the announcements just prior to boarding. I upgraded to first class on the flight back to SLC so the return trip was more enjoyable. Non stop is the only way to fly if at all possible. Please have your people speak into their microphones slowly, clearly, and loud enough for their instruction and/or information can be easily understood."
Cons: "you asked about the quality of the "food"; please, crackers for food? The flight was delayed for an hour and then we are served crackers! I have flown both Southwest and Alaska; Alaska is by far the better airline even though your flight attendants act bored out of their mind. In their defense however, dealing with 150+ people in a confined space has got to be just shy of having a frequent nightmare. I will definitely fly with Alaska again."
Pros: "Good trip with good Ser vice."
Pros: "My return flight was precisely on time, boarding was efficient and the offer for a free chat service while in the air (though I didn't use it) was a nice touch."
Cons: "While my flight was short and snacks weren't necessary, I was pretty underwhelmed by the snack offerings."
Pros: "the digital boarding pass is great. The food tasted good but was costly."
Cons: "it was hot on the plane. a 4 hour flight and you have to pay for food?"
Pros: "Excellent ride on new plane with great crew."
Cons: "This was supposed to be one of their newest planes but seat backs have about 1/2 in of foam only. Feels like leaning against a piece of plywood. Not a comfy seat. Not too bad for a short flight but I wouldn't want to fly for 3+ hrs in this seat."
Cons: "The lady on the kiosk this morning was annoyingly rude."
Cons: "Entertainment wasn't available."
Cons: "The flight was 4 hours late. I wasted an entire day sitting in the airport. You knew that the flight was late hours in advance and should have texted or emailed me to say as much. Instead, i checked in on time, and within 10 minutes we went from 'On Time' to four hours late due to equipment and crew. Very inconsiderate and unappreciated to your customer. The flight should have been free after such an inconsiderate gesture on your part. Instead, you send me a gift certificate that obligates me to spend more money with you in order to redeem it, and then within a certain period of time. If I have choice in the future, I'll lean toward a different airline than yours. You clearly do not value my time nor my business."
Pros: "Alaska Air is a breath of fresh air in light of the recent problems with United and American Airlines! The attendants were not weary, bored, angry, absent, arrogant or any of those off-putting attitudes. Out of SFO to PDX, one sparkling voice announced: Well folks, let's get this party started!", which brought chuckles ruffling througth the cabin! And, ipso facto, there was a party atmosphere from takeoff to landing at PDX. Her attitude set the tone through some bumpy spring weather. Another her 'day' started at 2am from somewhere before SLC. This was a woman who was so outside the norm for her here-to-fore perceived position that she didn't feel the need to perform her duties with a stoic, reserved, stick-in-the-mud presentation, that I was immediately drawn to her and we had great repartee! Lynne Ledingham, flight 743G SLC-PDX. BTW, my Alaska vacay started at PDX two weeks earlier on a flight to SLC, so I flew Alaska all the disjointed way! I will always choose Alaska in the future and have told everyone I know that Alaska is a very bright light in the travel industry and I hope it never goes out!"
Pros: "Will try to avoid Alaskan airline at all cost"
Cons: "They forced me to take my luggage in San Francisco. My flight was to HK. I bought that as one ticket with transfers and they treat my Asian travel as a separate ticket even though it was suppose to be as one. Very disappointed. At the gate in SLC lady harassed me about my passport bag on my neck. Something wrong with their heads! How about harassing passengers if they have hats or coats?"
Pros: "Completely full flight but loaded quickly and attendants were great!"
Pros: "The crew was great! Humorous, courteous, and helped passengers feel relaxed. Coffee and biscoff cookies are awesome. Also enjoy when they come by a second time to see if you'd like more to drink."
Cons: "Seating was tight and uncomfortable"
Pros: "Loved the charging ports..My fruit and cheese tray was actually fabulous. Boarding was done fairly quickly and we even left a few minutes early."
Pros: "Great prices hassle free. The seats are great, comfortable enough and spacious enough. I missed my flight and Alaska Airlines was kind enough to help me out with switching/re-scheduling without too much trouble."
Cons: "No wifi on-board."
Pros: "the staff offered drinks twice"
Cons: "very discomfort trip, the flight was bumping all the time. Plus, it was late for nearly an hour"
Pros: "Each of the flight attendants were very pleasant and were helpful with me and my baby."
Pros: "Smooth, clean, on time, ease of all!"
Pros: "Everything was great!"
Pros: "Pretty standard Alaska Airlines flight. Crew was friendly, boarding process was smooth."
Cons: "No free in-flight entertainment. Since there's relatively no equipment cost to airline to allow streaming to personal devices, this is pretty disappointing."
Pros: "Flight was decent and stewardess were kind."
Cons: "The flight changed from Alaska to Hawaiian airlines in San Diego. They were in different terminals way to close in time to each other. We had to leave security and go back through tsa to get to the connecting flight and missed boarding. We got to the gate at 10:05 with a flight of 10:15. They knew we were coming but still have our seats away. They told us that they couldn't delay the flight and let us on the plane. We had to wait 24 hours for the next flight with no way to get anywhere and no hotel. We slept in the airport and had to go through security again just to get to our flight. Once we boarded and were seated the gangway moved away from the plane. We waited and then the gangway came back to the plane and 4 passengers were taken off the flight. How can they delay the flight to take people off but not to let us on the plane the previous day?! My mother was born in Hawaii and our family was going to get birth place where she lived and I missed that opportunity because they wouldn't let us board because it would delay the flight. It would have delayed a 6 hour fligh for 10 minutes. Our luggage made it on the flight but we didn't. I'm extremely disappointed in the way it was handled by the ticket counter agents."
Pros: "The service was great and the flight landed on time. There isn't anything more I can ask for"
Pros: "the service was great."
Cons: "the breakfast was tasteless and horrid."
Pros: "And same overall. It was fine."
Cons: "But it was too goddamn hot!"
Crew was super helpful storing my bag, seating people, etc And now they’ve started thanking their Delta frequent flyer members !! Two crew came to find me and thanked me by name
No beverages in first class for over an hour
Pros: "Absolutely ridiculous ... sat on the runway longer than the flight."
Cons: "Reason we sat on the runway longer than the flight is they were understaffed. Unacceptable."
Pros: "Though departure was delayed, arrived at destination on time!"
Cons: "Entertainment options"
Pros: "Seats were good"
Cons: "Flight was delayed on both ends"
Pros: "Pilots. Flight attendants. Space. Left and arrived on time."
Pros: "I honestly like the fact they load the plane from the back to front rows."
Cons: "Additional snacks and drinks cannot be purchased. It would be nice to have more bottled water or additional selections."
Pros: "Great crew...seat spacing gives great comfort. Love they have a comfort class option. So much better experience than American. Wish Delta had more direct flights out of Charlotte."
Cons: "It was perfect!!"
Pros: "Clean, comfortable, empty middle seats. Good movie selection."
Cons: "Snacks lacked variety and nutritional value."
Pros: "Thanks for choosing customer safety over profits. I specifically chose Delta because they continue to not sell the middle seats."
Cons: "Never flying with Delta again"
Pros: "Empty middle seat; disinfectant wipes. I know these measures were implemented because of COVID but I wouldn’t mind having these last past the pandemic!"
Pros: "great everything!"
Pros: "Very attentive and engaging crew."
Cons: "really nothing!"
Cons: "More communication on the flight delay"
Pros: "Pretty much everything"
Cons: "Food somewhat expensive..... boarding off the plane - people with no luggage should get off first then there should be some kind of control instead of everybody just getting in the aisles trying to get their luggage and holding everybody up"
Pros: "Great crew, nice plane, awesome entertainment"
Cons: "Miniature candy bars are not sufficient for an hour and a half flight."
Cons: "No sandwiches for sale just snack boxes"
Pros: "Crew was great, seats were comfy and the entertainment options were good."
Cons: "Flight was delayed but it happens."
Cons: "We left Salt Lake City so late that I missed all my train connections and ruined my plans."
Cons: "My suitcase was broke at some point and also items in my suitcase."
Cons: "Was not offered a drink in first class prior to take off."
Pros: "The crew was really nice! They were very energetic!"
Cons: "I am not blaming the airline, but the Salt Lake Airport. Everything was slow and everything was delayed! The airport staff was friendly, but airport management needs be prepared and perform better. Compared to other airport, there was not that many people flying, and still there processing issues."
Pros: "Very good"
Cons: "Seat assignments should have be provided at check in."
Pros: "Entertainment on short flights is a nice surprise"
Cons: "Very very late.. I almost lost my replacement of the replacement of my connection. Had to run like hell. The luggage didn't make it. To summarize the day, woke up too early, got to my destination hours late and got the luggage in the middle of the night."
Pros: "The plane and flight was fine, as was the crew on board. The crew within the Salt Lake airport could have been better. Not sure if it was the gentlemans first time but overall he and the woman working the boarding were very slow and could have been more efficient. We boarded late (may be out of their control) but when we started boarding there was too much wasted time between calling up the military/people with longer boarding needs/wheelchairs etc. They waited until they were completely boarded and settled prior to calling the next group then spent time fiddling with the sign that splits the boarding lanes etc. Just appeared that there was no sense of efficiency. Polite people though."
Pros: "Snacks & drinks & TV movies good"
Cons: "One hostess was very rude & slow forget our headphones Kept getting me to help her with getting attention of other hostesses also very bad at giving snacks and kept my husband and another man waiting for 10 mins while she gathered rubbish despite repeated requests which would have been easy as she was at the front of plane obviously unsuited for this position"
Pros: "Fast boarding and complimentary snacks."
Cons: "I was seated next to a very large woman who came over the arm rest onto my seat."
Pros: "Crew members were very nice and pilot did a great job flying thru turbulence"
Cons: "I don't have any compliants"
Pros: "Flight Crew were friendly and attentive. Boarding is well organized."
Cons: "My itinerary was changed multiple times, most importantly impacting my arrival time into Victoria BC. This flight was changed twice, the first time I received an email notification telling me the new flight was an hour later. When I got my check-in email 24 hours before my trip was to begin I noticed the arrival time for my return flight had been changed again, this time arriving another hour later. I received no notice for this change. Other than a shuttle service, there are no late night public transit options from the Victoria airport into town--a 25 minute drive. I was left with 10 minutes between the late arrival of my flight to claim my bags, clear customs and try to make the last shuttle. I specifically purchased my ticket so I would have plenty of time to make this connection. I missed it and wound up having to take a $60 (not including tip) taxi to get into town. Changing my itinerary to arrive 2 hours later without notifying me is unacceptable. I've never had any pot-purchase itinerary changes happen to me on Alaska Airlines, which also has regular service between Seattle and Victoria. I'm inclined to make sure I always use them from now on."
Pros: "As always, the crew and amenities were first rate."
Cons: "We were initially told that our flight would arrive early. Then we sat on the tarmac for a half hour before anyone could be bothered to tell us we were waiting for the plane to be de-iced."
Pros: "SLC ground gate crew was awesome."
Pros: "being able too use our electronic devices in Wi-Fi mode the whole time. Last time I flew everything had to be shut off during take off and landing."
Pros: "Excellent Detroit crew"
Pros: "Flight went well and was smooth."
Pros: "The first class section wasn't claustrophobic, as some Delta first class sections are. The seats were relatively new, and had good size screens for watching a movie on the long flight."
Cons: "The plane had not been cleaned well in between flights, so there was a sticky substance on the armrest."
Pros: "Comfy seats"
Cons: "No earphones available. I had forgotten mine but crew stated that none had been put on the flight. Lunch was served but no snacks later as is usual on an almost 4 hr flight. I always fly First Class for the extra room and perks of crew service. Crew spent most time in galley chatting. Not a bad flight by any means but I guess I have been spoiled by superior service on all of my other weekly Delta flights."
Pros: "Our plane had mechanical issue with a parking brake which they left us know about once we loaded the plane. Unfortunately it was going to take to long so they switched us to another plane."
Cons: "Airlines in general need to enforce the carry on luggage rules. If it doesn't match the dimensions for the carry on specks then make the people Check it. Don't let it go. If I paid for a seat and I'm allowed two carry ons then there should be room for them. Don't ask people to check bags because of a full plane. The crew should have there own place to store their belongings, not where the passengers do and take their space. The life rafts need to be easy to get to but again should take up a spot a passenger has paid for their luggage to go. If that is the only space for these items then don't allow passengers to bring two items if in those seats or on the whole plane. It's really disappointing when your told you may have to check your bag because there's not enough room."
Pros: "The crew was very accommodating and helpful and the new entertainment systems with the free movies are awesome. Because of the heat in the cabin we received additional beverage service and follow up waters"
Cons: "The air above my seat wasn't working for the duration of the flight and there were problems with the air throughout the cabin so it was uncomfortably warm for the whole flight."
Pros: "I paid only $100 more round trip to DTW from SLC then I would have with other carriers, minus the hassle of connecting flights and paying fees that they don't tell you about up front (like $25 for a carry-on bag, oh and a another $12 per leg for a window seat). My experience, like my previous Delta experiences was absolutely enjoyable. From the quick boarding, super friendly gate agents, and flight crew, to the free on board entertainment, Delta has won me over once again. Oh and did I mention how great it is to board a flight, relax and watch a good movie, take a small nap, and deplane at your destination! Awesome!!"
I like it because everything looks good
Lots of people entering plane at the end of boarding that we’re not at the gate, entered at tarmac, looked like illegals from Latin America
Pros: "Great having every set have its own screen and charging port"
Cons: "Not to be an hour delayed and make half the plane miss their connections!"
Pros: "I missed flight. Rescheduled this morning 4229 when I went to bed. Today, there is no record of the flight. I have a screen print showing the seat assignment. The 1-800 said it will call back in 4 hours. Crap! Flight scheduled in two hours."
Cons: "Gate agent was cold rude and incompetent"
Pros: "The flights seemed to go fast once we were in the air and it was nice the pilot was trying to get us there earlier because we had taken off late."
Cons: "I upgraded to 1st class for both flights but the plane seating was very dismal and hadn't been upgraded in either of these planes for a long time. After we boarded the plane we were told that no drink, snacks or food would be offered. The attendant shut off the lights as soon as we got in the air and kept it dark in the cabin until 10 minutes before we landed. She never came around to check on us once or ask if we needed anything. I was so thirsty when we landed. I have decided that I will either go back to United Airlines or check out the 1st class options at American Airlines better next time. This might not have been their fault, I'm not sure what it was, but the flight was late landing and we took off an hour late as well which really put me behind schedule."
Pros: "Flight attendant was very fun. It was her birthday and made the day fun for everyone."
Cons: "Seats are always too close together - left to right and front to back. A sad reality that only improves for the well-to-do."
Cons: "Lack of social distancing with American Airlines"
Pros: "Only masked picking up trash during pandemic - difficult to rate crew"
Cons: "Organized exit vs. usual crowded chaos of passengers in a hurry"
Cons: "American Airlines has to be the worst airlines there is. It never fails that they try I Cath someone and try to pretend that their carry-on bagIs too big. They have this tiny little frame no reasonable carry-on could possibly fit into. Over and over again I see people including myself and my traveling companion’s having to check their carry-on bag because their “too big” this is nonsense. These are standard size bags. It’s more than enough space on board the plane. In a way in which the gate check individuals handle this interaction is a palling you’re insulting demanding and don’t give you a chance to rearrange your luggage so I can go into their absurd dimensions"
Cons: "I wish there were charging ports so I could charge my device on such a long flight."
Cons: "When there’s a 30 minute delay on the tarmac, explain why."
Pros: "The crew was friendly and the flight was almost on time."
Cons: "The power outlet at my seat didn't work. The baggage was delivered to the wrong carousel at DFW. The seats are TOO DAMN SMALL."
Cons: "Nothing. Everything was great."
Pros: "Fast boarding and efficient, friendly crew. I paid for an upgraded economy seat, which had more legroom and fit my body (more or less)."
Cons: "AA's seats seem to have gotten thinner in recent years, so I find them less comfortable. There's no in-flight entertainment; you have to download the airline's flight app on your device and stream from there."
Cons: "The wifi didn't work at all"
Pros: "last minute upgrade was nice, made sleeping much nicer. food was good, flight uneventful which is always a good thing."
Cons: "Some of the flight attendants had an attitude and we not very personable to others. Just doing their job, ticking off the boxes. One was very kind, the others not so much."
Cons: "I was forced to check my bag bc the plane was “full” but when I got on there were more than 5 completely empty overhead bins. So now I’m waiting in baggage claim, after an already delayed flight, when there was absolutely plenty of room on board for my bag (which was of acceptable size)."
Pros: "Wi-Fi and USB ports worked great. Seat was comfortable after 11 upgrade. On time."
Cons: "Having to pay extra for a aisle seat"
Pros: "Seats were nice, flight was efficient, arrived early."
Cons: "Gate agent spoke so ridiculously fast and swallowed so many sounds that it was virtually impossible to understand most of what he was saying. Most importantly we all missed that our roll-on bags wouldn’t fight in the overhead bins. As a result many people pulled their bags on and fought and struggled to force their luggage above, only to give up. The on-board agents recognized early the problem and then proceeded to allow many other passengers to stroll by them with their large roll-on bags, only to delay the boarding process and frustrate everyone. When making their safety announcement the flight attendant was clearly competing for fastest speaking human and rushed through at blazing speeds. In all my 30+ years of travel, I’ve never heard anything like it."
Pros: "Nothing it totally messed us up"
Cons: "We missed our 1night in Rome-had to go home and come back the next day-we missed our train tickets and hotel in Rome and it made our trip a lot shorter!"
Pros: "I liked the fact that, my flight was miraculously on time leaving salt lake city"
Cons: "I don’t like, however, the fact that 3 of the last 5 times I’ve flown American round trip midland tx to Salt Lake City I have missed my connecting flight on the way back due to no fault of my own. I have flown this trip once a month for the past six months and have to do it two more times before December. American sucks"
Cons: "Seats are so uncomfortable! Too close together"
Pros: "Time was good. Ground service was good. In-flight was okay. Because I love Cathay so much I took a 3 hour longer trip through LA (vs. Seattle) and paid more. But I was berating myself for that. But the flight back was Cathay service at its finest."
Cons: "We were not told our passports needed to have an expiration past six months of travel even though we got back before the expiration. We entered our passport info including our expiration dates and we’re given no warning. We even had our boarding passes prior to showing up at the airport. We will not use Kayak in the future and will book direct through the airline moving forward."
Cons: "charged a surprise of $175 for my third bag although Kayak mentioned i should be charged $75 at the time of booking. AA says it is due to Jordanyan Airlines, why was I surprised by this extra charge?!"
Pros: "They were pretty much on time."
Cons: "The Gate Agents give NO information that could be useful. A passenger is at best a Number. I would not want to be non-traveler."
Cons: "Snacks were okay, nothing to shout about. Streaming movies is still of a mystery to me, not an intuitive experience in any sense of the word. the sites AA provides to answer one's questions don't give any real guidance on 'how', just state what, kept pointing me to the app which doesn't have any menu item to view movies. took me well over ten minutes to find any helpful information."
Pros: "More or less on time, got me home after a long trip"
Cons: "Cramped cabin, uncomfortable seats, not even a glass of water (supposedly due to short flight, but this used to be available)"
Pros: "Cabin crew was excellent."
Cons: "Deplaning at an inconvenient remote terminal with unattractive and minimal facilities, which involved waiting in a long line for a series of buses for transport to the main terminal. Arrival at the main terminal required climbing a flight of stairs. No in-flight food service offered except a choice between one cookie or one cracker."
Cons: "I am very frustrated that a single part could not be located in the early afternoon to allow the plane to fly. I will be late again for work and it seems to be American Airlines and not Delta that has all the delays or is late."
Pros: "Flight attendants"
Cons: "The flight got delayed from salt lake and we had to spend a day in Charlotte before another flight came"
Pros: "Everything was perfect"
Cons: "Not enough snow in salt lake"
Pros: "All great"
Cons: "Food and entertainment not applicable"
Pros: "I went to check in for my flight and was told that it changed to American Airlines. By the time I arrived to the gate it the flight was full and they wouldn't let me on. I want a refund."
Cons: "See above."
Pros: "Good in-flight service, comfortable first class seat."
Cons: "Arrival gate was remote from main terminal, requiring a crowded and disorganized wait for a bus to the main terminal and baggage claim. The extremely small overhead storage cabinets of the Canadair required many passengers to check normally acceptably sized carry-on bags after boarding and finding it impossible to fit. Waiting time for retrieving these on the ramp at the destination was excessive."
Pros: "Free movies and tv"
Cons: "The Three days it took to get 10 hours away horrible customer service no one was there to help us.30 people were stranded"
Pros: "They were so helpful as we checked in and checked our bags! :)"
Pros: "All good"
Cons: "No entertainment without paying"
Pros: "Both American flights (on Airbus 321, I think) I've taken in the past two weeks had comfortable seating with great legroom. My knees were not knocking the seat in front of me! Seat width also comfortable. Not sure how I lucked up on both flights!"
Pros: "For tall people more room for the legs"
Cons: "The Seats aré very near"
Pros: "Grest staff"
Cons: "Thought the first row seating would provide extra leg room which the reservation page said it would and we paid extra for the seats - not so. it also felt quite claustrophobic with a panel within a short distance of our faces. We had upgraded for better seats but it turns out the seating wasn't better at all. The flight home in seats much further back were MUCH more comfortable. I'm thinking the airline shouldn't book the front seats by the panel as 'better' for the extra price as they were definitely not."
Pros: "Courteous and professional crew"
Cons: "Delay taking off, due to technical issues with aircraft. Seat area is much too small for an adult."
Pros: "Snacks and entertainment"
Cons: "Flight didn't leave on time so had to reschedule & fly out of Peoria next day . Lost day of vacation. Lost luggage."
Pros: "Good pilot communications. On time departure and arrival."
Cons: "Very cramped quarters. Broken seat. Out of control heating system. Rude staff An hour wait for baggage."
Pros: "Convenient and close to home. Don't have to drive many hours either to Omaha or Denver."
Cons: "Seats don't recline."
Pros: "Everything went well. Great assistance because I can't walk far. They got me to my gate on time."
Cons: "Delayed plane on last leg of flight, over 1 hr."
Pros: "The crew was fine"
Cons: "No open seats at all. Old cramped A319"
Pros: "Nice staff"
Cons: "Cleanliness. There was a ton of garbage in business / frost class back pockets. Seats were dirty. Tray tables were dirty. Not the best entertainment options."
Cons: "Did not fly cause corona virus. Waited on the phone for 5 hours and did not get someone to help with refubd!"
Pros: "The captain kept us informed about a delay."
Cons: "The seats are cramped"
Pros: "Boarding went fine"
Cons: "Inflight Entertainment was terrible. I had to watch the trailer 3 times before it started. If picked another, started at a different point in movie. The flight attendants kept making announcements every few seconds interrupting movie instead of just one long one."
Pros: "United- I cannot believe that the computer assigned seats in the last row since we have been United/Continental frequent fliers for over 30 years. We will always choose Delta over United based on our experience on Saturday/Sunday."
Pros: "On time"
Cons: "Crew was not helpful, entertainment on screen was archaic and all but useless. Terrible leg room, no accommodation for carry on luggage and just generally in pleasant experience with united"
Pros: "the flight was scheduled 1h30"
Cons: "the seat comfort"
Cons: "2 hour maintenance delay"
Pros: "It got me home"
Cons: "I got bashed by the cart many times"
Pros: "One of the smoothest (non turbulent) flights o have ever been."
Cons: "Was treated like a second class person as they would not even entertain my offer to pay for a seat upgrade. I am 6’7” and hoped to take one of the available exit row seats but because I bought a cheaper ticket they wouldn’t even speak about it."
Pros: "The inflight entertainment system was excellent."
Cons: "I don't like the boarding process, where there are so many "special" boarding sections that zone 3 only comes up after the first 200+ passengers have boarded."
Cons: "Fellow passengers; too many howling kids with clueless parents"
Pros: "The crew were very nice and polite."
Cons: "No snack options. Only pretzels. Seat cushion very thin."
Cons: "The flight from Chicago to Moline was delayed over 3 hours due to an engine issue. We were delayed to board, then once we were boarded, we sat on a cold airplane for over 30 minutes in sub-zero temperatures in Chicago. Maintenance was called to start the engines externally but the starter machine wouldn't work. Finally, we were made to de-plane. We sat for over 30 minutes waiting on information. Never received meal vouchers. No snacks or water was given during the wait. The steward was very nice and helpful but the gate agent was horrible. She seemed "inconvenienced" when you went to ask her questions."
Pros: "Friendly staff. Plane made good time and both flights on time."
Cons: "Plane was 80+ degrees until after takeoff. My girlfriend complained unrelentingly about this on both legs until it was resolved. I don’t know my way around Houston airport but it seemed like we landed several kilometers from our connecting gate. Probably not something that could be avoided but aggravating nonetheless. Also I pooped on this flight and no one would have known except for the lady sitting in the back made a comment about how long I was in the lavatory (5-7 minutes?). Rude."
Pros: "Was not offered snacks or food. Usually when I take united to california, which is a shorter flight, they give out pretzels or something. Was not even offered the chance to purchase breakfast."
Cons: "Stated above."
Pros: "Everyone involved in making sure that everyone's travel EXPerience was superior; is to be given high praise."
Pros: "Timely departure, comfortable airplane, decent food&drink offerings, my baggage arrived on time despite 2 layovers"
Pros: "The Denver airport is nice."
Cons: "United made our first flight late by not having equipment together, so we run through the Denver airport over a distance of 30+ gates only to find our next flight had left 3 minutes prior. The woman at the desk said, can't help you, go to the help desk. At the help desk they never said sorry, just rebooked us for a flight leaving 6.5 hoursgot later. Here are some food vouchers (which don't work at all of the food places in the airport). Have a good day."
Pros: "Everything was wonderful"
Cons: "The trip was too long but it is what it is"
Pros: "Boarding was orderly, crew was reasonably nice."
Cons: "Comfort, food and entertainment (extra $$) is very mediocre."
Pros: "s This time my flight was on time so I was happy"
Cons: "I wish I could have gotten more beverage (water) during the flight. Very dry in the cabin but all-in-all, it was a pleasant experience."
Pros: "Stuck in SLC because of computer issues, was told that the flight to XNA was also delayed, wrong now stuck in Denver for another day. Hopefully we can get home tomorrow, now booked to Houston then to XNA as all united flights are sold out. . . Miserable service."
Cons: "Gate attendant was rude and prematurely gave my seat away before boarding was closed so My infant and I missed the original flight. Check in attendant was rude, picked up my bag stickers and when we disagreed on a military regulation he set the stickers down and walked away and did not assist me. Boarding was extremely disorganized and not enough room for carry on items. It was an aweful experience and I will not be traveling with united airlines ever again."
Cons: "Those delays I mentioned."
Pros: "The staff was most welcoming and helpful! The space was good and we really liked the overall comfortability. Also, we liked the individual T.V.'S too!"
Cons: "Really no complaints"
Pros: "Frontier and spirit are illegitimate companies. Please stop selling their tickets"
Pros: "I did like the everything was on the right schedule"
Cons: "the weather"
Pros: "The friendly co-travelers as there is no food or entertainment for people on a budget. Better than my flight TO SLC which was cancelled the first day, then delayed the 2nd day. Airport services saved my day by carting me to the connecting flight TO SLC from Denver as there was only 15 minutes to get from one end of the concourse to the other. A little difficult to run there at my age. Any chance of allowing people with connecting flights disembark first instead of last in this situation?"
Cons: "Due to inclement weather conditions no liquids were served. Small bottles of water would be great - less likely to spill over in bad weather and thirst would also be quenched. Lack of luggage space for those of us with the correct allowance hand luggage instead of all the extra large pieces because people don't want to go to baggage claims or pay for baggage. Truly their suitcase not paid for is the same as mine paid for. Difference is the inconvenience of having to keep my hand luggage at my feet because of the larger pieces filled by passengers in group 1, 2, and 3 over my designated seat area."
Cons: "Flight was delayed 6.5 hours. Then they delayed another hour. Then they sent a message that it would only be an additional 30 minutes so we rushed back. Then it was delayed another 2 hours. The United people would have happily stuck me with an overnight hotel so I could take their flight the next morning. I asked for the AA routing that worked for a same-day arrival. They happily agreed."
Pros: "Nice attendants."
Cons: "Cancelled and rerouting of flights. Long waits in airports."
Cons: "My luggage took about 30 min, incredibly frustrating. Most airlines have this process figured out, wish United could do the same."
Pros: "I liked the takeoff it was entertaining and fun also I liked the flight crew where every 30 min they would check on us and bring us water and snacks."
Cons: "Baggage didn't make next flight"
Pros: "I was immediately guaranteed a later flight which was nice so I did not have to fly standby."
Cons: "Had a mechanical delay that caused me to miss my connection and resulted in a longer than expected layover. Houston is a huge airport and even running to the next gate did not get me to the gate in time to be able to board my connection before having the door closed."
Cons: "I got a final boarding call 2 minutes before the time that my boarding pass said boarding g would begin. Despite that we didn't take off any earlier and landed just five minutes before schedule. We then waited on the tarmac for an hour. In the end I spent almost as much time sitting g in a grounded plane as I did flying. This after paying way too much for an economy ticket. Reminded me why I don't fly United"
Cons: "Flight was delayed two hours and the time of departure kept changing"
Pros: "The person sitting next to me was normal."
Cons: "The space was to small, flying makes me sick, my legs hurt, my back hurt and Didn't offer Dr. Pepper"
Cons: "Hours and comfort was horrible"
Pros: "They let us get off the plane"
Cons: "No complaints"
Cons: "United airlines plane from SLC to SFO departed 45 minutes late due to maintenance issue. Then the connecting flight from SFO to Bakersfield left 10 minutes early, thus resulting in a small group missing the connection. Spent Father's Day in the airport for 10+ hours to get on the last flight out of SFO to Bakersfield. Customer service was unhelpful and rude until they found out that the issue was at the fault of united Airlines and not external circumstances."
Pros: "Nice to have free streaming of entertainment/movies."
Cons: "SLC to Houston couldn't connected to the advertised entertainment even after it was announced. Perhaps it wasn't activated? That said, very friendly crew; on time and comfortable flight."
Pros: "I love to fly! Everyone with United was great. TSA was pleasant as well."
Pros: "I think i only put this score down only because we were delayed, so it kind of sucked. It however was not completely their fault. this first delay was then we were delayed by the arrival of the president. Can't really do much to help that. :) Most of the crew were wonderful however I encountered a very rude and abrupt crew member at the airport. I was not a fan."
Pros: "Great experience...checked luggage even arrived promptly."
Cons: "The seats don't recline and are too close to the seats in front of you... NO leg room! I will not be taking United again!"
Cons: "Flight was delayed 90 minutes and I barley make my connection"
Cons: "Terrible seating. No room at all. Never flying with united again aftee this."
Cons: "We really need free drinks"
Pros: "The aircraft was very clean."
Cons: "The staff was incredibly annoying. They incessantly got on the PA and fussed about masks, when no one was violating the rules."
Cons: "Airplane was packed, no social distancing, and very limited leg room. Big room to improve safety standards and comfort."
Pros: "Got me to my destinations on time and was a super cheap ticket"
Cons: "Small seats, no food, wrong gate destination was up. My gate said denver, but I was going to Chicago, but I was at the right gate"
Pros: "Good flight times"
Cons: "Nickle and dome you for everything."
Pros: "Airline price is pretty great, however you have to weigh all of the additional costs that you may accrue while flying (carry-on/checked bag, drink, snacks, seats don't recline)."
Cons: "Option to tip when ordering drink service on something that was standard years ago, is a bit ridiculous. Obviously if I choose not to tip I feel awkward since I have worked in the Food/Beverage industry for years, but I also only made $2.64 per hour so I depended on tips to make a living. I also, did not charge $3.00 for a can of soda."
Cons: "you charged me twice what a bag cost in processing fees and didn't inform me they would be add3d to my card along with the 40 for the carton while I was purchasing the caryon, leaving me with no bus money to get home from Chicago. I really like you guys, but seriously, Not cool"
Pros: "Very good price."
Cons: "the seats were not comfortable. I did not like the 3 person seating. airfare was cheap, luggage was expensive."
Pros: "I really liked the value - you get what you pay for, so if you need luxuries, it may not be the airline for you. I was looking for budget friendly transportation and that's what it was. Everything was efficient."
Cons: "Not airlines fault, but having two kids scream alternately for the entire flight was exhausting."
Cons: "There was literally no water, when I was feeling sick so one could give me any kind of tylenol or anything (not that there was water to take it with), and we were delayed several hours (at the last minute) and also delayed once we landed by another Frontier plane that was broken down at our gate."
Pros: "Low cost."
Cons: "Could not figure out how to recline the seat. Do the seats recline? Looking around the cabin, I concluded that they very well may not. That's why "Comfort" rated a "Mediocre"."
Pros: "They have the worst customer service. They were mean, rude and terrible. NEVER EVER FLY THEM EVER!"
Pros: "Everything was fine, crew was excellent, plane was very clean. 5 Stars"
Cons: "Had to cancel, wasn't able to get a refund"
Cons: "I can not adjust the chair. Not comfortable."
Pros: "the crew was friendly."
Cons: "the seats were very uncomfortable. for a 3hr flight, it was very difficult to sit in that chair. also, there was no entertainment. also, please make sure the planes are clean when people board them."
Pros: "Overall the cost was outstanding but having to add in all those extras was a little shocking. Glad I got the extra legroom as I needed it."
Cons: "The padding on the seats was terrible. There wasn't even 2" padding on the seats. Made the flight extremely uncomfortable."
Pros: "Very efficient and respectful, crew was more than great and very professional."
Cons: "Flight was late, uncomfortable seating."
Pros: "Why do people complain about the lack of food and baggage fees? Isn't that true on every airline? It gets me from point A to B safely. Frontier, in particular, seems to have happier employees vs even the traditional carriers."
Pros: "I paid 20% extra for more leg room and got maybe 2 extra inches. Very disappointed and won't be flying this way again"
Cons: "I paid 20% extra for more leg room and got maybe 2 extra inches. Very disappointed and won't be flying this way again"
Cons: "The flight was severely delayed and the worst part was when the flight attendant did the advertisement for the rewards card. It felt like a joke after being delayed so badly with no explanation. There were no snacks and the drink service wasn't very attentive. Also the seats were uncomfortable with no headrest so it was impossible to sleep."
Pros: "Flight was on time"
Cons: "The eating tray could be a bit larger.Paying for seats."
Pros: "It's been a few years since I've traveled and I hope every airline hasn't changed to were this is the norm? Terrible seats, $1.99 for a soda, $40.00 to check 1 bag ($80.00, my son also had 1 bag) and no personal touch at all. I will never fly Frontier again."
Cons: "There wasn't anything I did like about this experience with Frontier Airlines."
Pros: "Fast boarding"
Cons: "Paying $100 more for my ticket with all of their hidden fees."
Pros: "Friendly crew."
Cons: "Luggage fees to expensive. $35 for checked luggage & $40 for carry on."
Pros: "We didn't die"
Cons: "10+ hour delay Terrible customer service dealing with the delay Terrible compensation"
Cons: "They charge for everything. Only water is free in the flight. They charged me 60$ for carry-on items and I did not know anything about this until boarding"
Pros: "smooth organized on time new plane web check in"
Cons: "extremely uncomfortable seats unable to recline / hard cushion gate agent giving people a hard time by asking them to pay for carry on items - extreme rudeness"
Cons: "Paying $40 for carry on is expensive! Plane was uncomfortable!"
Pros: "On time, comfortable"
Cons: "No snack"
Cons: "You have to pay for water and a carry on ? Weird."
Cons: "Flights are expensive, especially once you have to pay extra for every checked and "kiosked" bag. I firmly believe that at least sodas and coffee should be complimentary; to offer nothing without handing over MORE money once already on the plane just feels plain stingy."
Pros: "Direct flight!"
Cons: "The seats were very uncomfortable."
Pros: "The flight out was great, it was the return flight that sucked"
Cons: "The extra $9-30 dollars for the seat The $2.99 charge for snacks The $2.99:charge for water(ice was free)"
Pros: "Cheap airfare"
Cons: "The absolute rudest staff both at the gate and on the plane. No help was offered, EVERYTHING costed extra, uncomfortable seats, charged extra for carry-on... just choose a different airline! It seems cheaper but you end up paying more than you think when you purchase the ticket. Other airlines are much more accommodating and allow you to bring a carry-on."
Pros: "The crew was better than expected."
Cons: "Have to pay to select a seat?? Carry on is $40. Checked is $35. No Skycap. I won't be flying Frontier in the future unless they decide to go to Southwest management school."
Pros: "The flight crew was nice"
Cons: "They had me get off the plane during layover in Chicago and were less than polite when reboarding, even with my ticket. The seats had no passing to them. The cost of snacks on the flight were high."
Pros: "Positives - Very smooth boarding process, clean plane and early departure."
Cons: "If you don't have luggage, carry-ons, can wait to check-in (60 minutes at check-in line) and will bring your own food and water, this plane is for you. Very disappointed, I needed to pay not only for checking in a bag but to bring on a carry-on and to reserve a any seat prior to boarding. It added an extra $88 to my flight (nearly doubled my fare). They even charged for soda and water on the flight !!!"
Pros: "The plane didn't break apart during takeoff"
Cons: "Delayed 6 hours, not even as much as a pack of peanuts to say "sorry about that". Non-communicative employees, because they couldn't get information. Well meaning ground staff, but corporate rigidity keeps them from doing the right thing."
Pros: "I liked that I was luckily able to cancel and get on another airline."
Cons: "If a flight is going to be delayed more than 6 hours, a little notice would be nice. The first noticed I received about it was at the check in desk. After talking with the person I decided to check out my options. While looking on my phone for other flights, I got an email letting me know the flight may be delayed. It was supposed to take off Olin 3p minutes and that is the best notice you give? Joke."
Cons: "Five hour delay with no form of compensation. Missed a day of work because of it. Tried to make me and my friend pay $45 each for carry on bags on both legs of the trip. Such a joke."
Cons: "The seats are very uncomfortable."
Pros: "boarding was okay, crew was helpful and nice."
Cons: "You have to pay for carryon luggage, buy coffee and water and the tray tables for all but 3 rows are completely useless."
Pros: "Flight crew was awesome and the flights went well"
Cons: "Counter did not open until 2 hours before flight, and it took about an hour to get our checked bags at final destination at ORD. Way understaffed in ORD"
Pros: "leg room"
Cons: "thin seats"
Pros: "The Cheap ticket price."
Cons: "The scam-like way they make up for that cheap ticket price by charging for everything. I was held hostsge at the gate by a representative checking tickets who said I can't get on the plane until I pay $60 for my carry-on bag. Which on most airlines is free but not on frontier, nothing is free all the way down to charging $2.99 for a can of soda or any drink for that matter, no peanuts pretzels, nothin, charge, charge, $35 to pick your seating assignment. I Will never fly Frontier again, they are on the Frontier of scammery and fraud. Btw I called and got my $60 back after a relentless effort on my part on their customer service phone number."
Pros: "On time, comfortable nice way to spend Christmas Eve afternoon"