Find Cheap Flights from Salt Lake City to Chicago (SLC - CHI)

Paying for a seat that was not a premium seat and very uncomfortable for my frame size. I purchased a ticket and should not have to pay extra for seating. Frontier gouges for seats and luggage and it's not worth the price after all is added up.

The crew was better than expected.

Have to pay to select a seat?? Carry on is $40. Checked is $35. No Skycap. I won't be flying Frontier in the future unless they decide to go to Southwest management school.

I am still not feeling well to travel, so I was staying at home and no Madrid, may be in the fall or winter when I get better, I will visit Madrid one more time.

Completely satisfactory for my needs

Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)

coffee was horrible

The seats were incredibly uncomfortably, it was a hour fight which I paid $150 for but couldn't even get a free cup of water. The crew was rude, there was no entertainment not even radio, nothing to snack on that didn't cost money. Terrible business model to make someone but a ticket then pay for a seat then pay for a checked bag and you won't even offer basic amenities? Very unfortunate experience, won't fly with you again.

Nothing!

Customer service is horrible! Charge me extra for a bag at the gate, don't work with me at all, argue about it and then tell me "by the way your flight is delayed an hour" really?! You totally screw people on baggage fees and THEN tell me my flight is delayed and you can GFY...My flight home was more of the same bs. I WILL NEVER EVER FLY FRONTIER AIRLINES AGAIN! I have had so many terrible experiences with Frontier. Stay away from them!

The gate agent helped half a dozen people (not including those described below) understand they were boarding with the wrong group.

Fully one-quarter of the passengers boarded as disability or premium. This included a party of eight that boarded with one person in a wheelchair because "We're all together."

boarding and gate agent were superb

temperature in the cabin was hot enough to roast a turkey

Seats, video and overall comfort are all very nice on the new 900's.

Nothing.

crew was great

staff from de-icing company failed to show, despite >24h of notice of snow; missed our connection baggage handlers destroyed suitcase

Row 19 on a 737ER is great for room, as long as you don't plan on reclining (I rarely do in a daytime flight)

A little overcautious regarding seating the cabin crew because of possible turbulence, but better safe than sorry, I suppose. However, it is a common occurrence on this particular leg, so don't board knowing you might need to take a "break" before you get to Atlanta.

Well after going through a terrible storm to get to the airport we were given a opportunity to up grade to First Class for a very reasonable rate. That was great.

Crew is kind, space is reasonably comfortable for discount, flights were on time. Overall a good value.

Would like to purchase ticket with a reserved seat at the outset. Checking in to find I needed to pay more is a lame way to be "discount" I'm happy to pay, but not to feel tricked.

Everything!!!!

Only problem was I was flying out to salt lake city on Nov 5 and there was a bad wreck and was there 10 minutes before leaving, but couldn't cause I had luggage and c opulent leave or take.......was STUCK. SO had to pay another 126 dollars to be able to fly to see family. Didn't feel that was fair, due to wreck on toll way to get to airport. But other than that, service, boarding, flite, hostess, luggage and convince even pilots were absolutely generally wonderful and professional. Great breath of fresh air. Will fly to houston if availability in Jan or Feb with your airline. Love, love, love. Thank you. Pamela Pottorff