Pros: "It was a quiet early morning flight that went smoothly."
Cons: "There could have been more leg room provided for the aisle seat passenger."
Cons: "Great flight and their service was great. Looking forward to my next flight with them."
Cons: "My flight was cancelled and instead of getting a cancellation notice, I received a “your flight has been updated” email which indicated that my flight was changed from Wednesday to Friday. Unacceptable!!!"
Pros: "I was allowed to do a "courtesy check" for my bag on both flights. This made it easier for me to get on the plane. The wait time to pick up my suitcase was minimal. Way to go!"
Pros: "I dont like there service."
Cons: "Alaska airlines did not provide assistance and I requested to assist to re check in my baggage. I did not receive any assistance to the airlines staff. This is horrible service and not happy to the alaska airlines."
Cons: "Paid for and reserved a premium seat 6 weeks before flight but got reassigned to a non-premium seat upon check-in. I had to call customer care for a refund of the premium upgrade. No more live TV unlike the old Virgin America."
Cons: "That there wasn’t anyone to meet us at the gate and we had to wait on the plane."
Pros: "Excellent crew. very friendly. No attitudes"
Cons: "they were not ready for us at LAX. We spent 20 minutes in a remote corner of the airline waiting for a gangway so we could go down to the tarmac and wait another 50 minutes for buses. No gate, no buses, just standing around. Terrible planning for our arrival"
Cons: "Auxiliary generator broken so plan got hot very quickly. Flight was 2.5 hrs delayed due to another mechanical failure. And then once we were in air they generously notified us that the WiFi was broken. Utter garbage."
Cons: "There were no vegetarian/vegan options for meals. In 2018 it’s unnacceptable to have ZERO veggie options, especially on a flight to LA. Come on! I ended up having to pay for 2 meals that I could only eat parts of. And it took more than 1 HOUR for them to bring me these meals. I’ve never had to wait more than 5 mins for a meal, that I PAID for, to be delivered to my seat. I was starving, forced to waste money on meals I couldn’t fully eat AND had to wait over an HOUR to receive them. I am beyond disappointed."
Pros: "Just overall solid experience, especially considering how terrible other airlines have become"
Cons: "Although the space around the seat is acceptable, the seats bottoms are horrible. It feels like sitting on a bench seat. It really needs more cushion."
Cons: "It was a very old plane. Not what I expect from Jet Blue"
Cons: "We had a delay of 3 hrs which kept us waiting in the middle of the night"
Cons: "More complimentary food options given it’s a 6 and a half hour flight."
Pros: "The colors"
Cons: "THERE ARE ONLY 1-2 STAFF MEMEBRS AT TERMINAL 5 JFK (busiest ailier in the world) for 309+ passengers an hour that’s not enough. I booked with you guys and paid extra money for worthless travels, but no. Never again with JetBlue"
Cons: "My main comment is that the wi-fi didn't work for all passengers. One of the reasons I flew this airline was because they promise reliable wi-fi on the flight and despite multiple attempts to troubleshoot, it never worked."
Cons: "Gary was his name. I went up to go to the bathroom, I had heard the announcement prior to that and no one had mentioned anything about seatbelts or staying in my seat. I made sure before I got up. As I get up he approaches me and said "you need to stay in your seat, began to shake his head,"they mentioned it like 5 times", he then said. I really dont appreciate the attitude. It's not what you say it's how you say it. Work on your attitude Gary from JetBlue"
Pros: "Studios were nice."
Cons: "Was expecting to buy a meal and only could purchase the snacks. Movie screen is very out dated."
Pros: "Always excellent service ! Great staff, great pilot, great snacks. First class. ( even in coach)"
Cons: "Everything was great! No complaints!"
Cons: "Delaying a flight by 2 hours for crew issues is ridiculous and even more do not alerting me to the change before I was at the airport. Terrible"
Cons: "Delta put me on an aisle rather than window I am broad shouldered and got pummeled throughout the flight by passengers and crew passing by Gal next to me fell asleep on my shoulder It was ok. She was attractive. :-)"
Pros: "It was Ok. Some short delay but over all not too bad. Just didn't like the fact I always get seats next to the toilet"
Cons: "Wheelchair shortage on arrival, although I had one reserved. Waited for a while then walked. Not ideal. Very long wait for bus to rental car center."
Pros: "Delta is professional and safe. The best fares ever."
Cons: "Lack of food/snack choices. Seem like a shortage on ice."
Pros: "I, as a tall man, was allowed to move into an exit row with no additional charge. The flights were not full."
Pros: "Nothing"
Cons: "Lost baggage. No one told us anything till after an hour"
Pros: "the plane was large, we departed on time, the flightcrew was extra friendly and attentive"
Cons: "Seat were tight and the upgrade fees and not affordable"
Pros: "Comfortable seats, friendly staff."
Cons: "The wifi was not working during this flight. The ceiling light/fan controls are too close to the window for the aisle seat to reach them. During boarding, it was too hot. The boarding process was delayed 10-15 minutes without any updates."
Pros: "I loved that I was able to get home! The crew was nice."
Cons: "It was very very warm in the plane. The entertainment unit was lacking."
Pros: "The crew was fantastic and plane was clean"
Cons: "My entertainment video player had a bad earphone jack so i could not watch movies or tv and resorted to paying for wifi"
Pros: "last minute upgrade was nice, made sleeping much nicer. food was good, flight uneventful which is always a good thing."
Cons: "Some of the flight attendants had an attitude and we not very personable to others. Just doing their job, ticking off the boxes. One was very kind, the others not so much."
Cons: "I've tried to respond twice now with a long detailed answer only to get booted out of the page. In short you and Flyus.com are criminals that ripped me off for over 430 dollars U.S. will never use you again"
Pros: "Seats were nice, flight was efficient, arrived early."
Cons: "Gate agent spoke so ridiculously fast and swallowed so many sounds that it was virtually impossible to understand most of what he was saying. Most importantly we all missed that our roll-on bags wouldn’t fight in the overhead bins. As a result many people pulled their bags on and fought and struggled to force their luggage above, only to give up. The on-board agents recognized early the problem and then proceeded to allow many other passengers to stroll by them with their large roll-on bags, only to delay the boarding process and frustrate everyone. When making their safety announcement the flight attendant was clearly competing for fastest speaking human and rushed through at blazing speeds. In all my 30+ years of travel, I’ve never heard anything like it."
Pros: "Time was good. Ground service was good. In-flight was okay. Because I love Cathay so much I took a 3 hour longer trip through LA (vs. Seattle) and paid more. But I was berating myself for that. But the flight back was Cathay service at its finest."
Cons: "Snacks were okay, nothing to shout about. Streaming movies is still of a mystery to me, not an intuitive experience in any sense of the word. the sites AA provides to answer one's questions don't give any real guidance on 'how', just state what, kept pointing me to the app which doesn't have any menu item to view movies. took me well over ten minutes to find any helpful information."
Pros: "Cabin crew was excellent."
Cons: "Deplaning at an inconvenient remote terminal with unattractive and minimal facilities, which involved waiting in a long line for a series of buses for transport to the main terminal. Arrival at the main terminal required climbing a flight of stairs. No in-flight food service offered except a choice between one cookie or one cracker."
Pros: "We arrived safely The seats were comfortable We were on time"
Cons: "1) American's boarding process seems to be driven by ticket price and nothing else. Every other airline I've been with boards families with small children first. It lets those families and get on board and get setup so that they don't block aisle access for everyone else. American seems to board based on how expensive your ticket was. So, the aisles get blocked and boarding takes forever. 2) The cabin crew gave pretty apathetic service. When our baby threw up on us, they just told us to go clean ourselves up in the bathrooms. They gave us a can of soda water to help clean up, but that was about it. 3) When my wife asked if the bread was dairy free (for our baby with a dairy allergy), the staff's response was to turn to another staff member and ask them, "Do you want to go back and research that?" In the end they just told us they didn't have time to look it up."
Cons: "We are letting too many people with the flu, travel. This in turn is spreading it to other places and getting too many people sick. We need to control this more. I don’t have an option after spending all this money on if I can stay healthy or not, and that is not ok."
Pros: "Good in-flight service, comfortable first class seat."
Cons: "Arrival gate was remote from main terminal, requiring a crowded and disorganized wait for a bus to the main terminal and baggage claim. The extremely small overhead storage cabinets of the Canadair required many passengers to check normally acceptably sized carry-on bags after boarding and finding it impossible to fit. Waiting time for retrieving these on the ramp at the destination was excessive."
Pros: "Very organized"
Cons: "No issues, I found value for the amount I paid for my flight"
Cons: "Service for people not able to sleep on the long haul"
Cons: "Can’t charge devices. Have to pay for watching movies. Pay for suitcase!"
Pros: "Nothing"
Cons: "This airline sucks so bad........I had a flight that' was suppose to leave at 6 pm from salt lake.....to LA .needless to say it's 11pm and I'm still seatingbon the runway"
Cons: "Flight was delayed 6.5 hours. Then they delayed another hour. Then they sent a message that it would only be an additional 30 minutes so we rushed back. Then it was delayed another 2 hours. The United people would have happily stuck me with an overnight hotel so I could take their flight the next morning. I asked for the AA routing that worked for a same-day arrival. They happily agreed."
Cons: "My luggage took about 30 min, incredibly frustrating. Most airlines have this process figured out, wish United could do the same."
Cons: "One member of the crew was rude, advise if you dislike your job quit and find another!"
Pros: "The flight was delayed, but once I got on I had a great flight!"
Pros: "Nothing"
Cons: "Kayak did not confirm my seat. Was not able to get a flight. Called customer service and they told me to rebook. My card was charged twice. The airplane had faulted hardware. Waited in line for 2 hours to get a different flight. All flights to Phoenix were full. Didn't make the standby list. Couldn't make the rebook flight. Worst day ever Now, No one can give me a refund. mind you I took a day off from work this was a last minute. The reason this trip was so important to me is because my grandma is in the ICU. I hardly ever complain about any customer service experience. Overall to get a hold of customer service is awful."
Cons: "It would have been helpful if hanging a garment bag were available, which was the case on my return flights to DC on American Airlines."