The flight was late. The crew was rude. There was no food. Cramped and uncomfortable. Nothing about this flight was good.
Crew was rude, flight was late, wifi didn't work, no food, basically nothing about this flight was good.
The seats were a bit cramped and worn, but otherwise okay.
For the first time in a long time we had a flawless experience with Southwest. Both flights were early and no mechanical errors at all. We were shocked and pleasantly surprised 😮.
Since the flight wasn’t full, we had some extra room. Crew was great
I stopped flying southwest a long time ago. I don’t care for their boarding process, especially when I have a family to try and seat together. The early bird check in made it so much easier. As long as you do that, it’s great.
Everything was very good. I will fly Southwest again soon!
Nice and easy. You can't go wrong with the value and quality or Southwest.
Flight was cancelled due to “inclement weather” even though all other carriers continued to operate as planned.
sw cancelled our flight 2 hours before we were to leave. Our bags were already checked. Only communication we had was a text that had a link to reschedule that did not work. When we finally got to front of line ticket agent said they could not get us on a flight until Wednesday. This was Sunday. 3 days. The. They stated since it was “weather” related they would not give us vouchers for food, hotel stay anything. So we had to book on a different airline costing us an extra $1000. Unacceptable.
Average seat comfort, a drink and chips were provided, early boarding because we checked a carryon at the gate was nice. Ticket pricing shenanigans, including fees to pick a seat, check a bag, and get food onboard - evidence the industry is reinvigorating last century’s strategies- destroys the experience before one ever arrives at the airport. It’s difficult to recognize any value or sustain loyalty in the end-to-end process making air travel more drudgery than pleasure.
Everything was great until I lost my water bottle and they can’t seem to locate it. I know I left it on the plane though.
Smaller plane for a longer flight than my first one. Doesn’t make sense.
Delta needs to step its game up get a more reliable internet service. Internet service was non-existent for this flight.
NEVER MADE THE FLIGHT BECAUSE DELTA SAID THEY CAN NOT
Another late night flight and MORE men belligerently drinking and yelling. I had to move from first to economy because they were so obnoxious and disruptive. Crazy to go from a cozy chair to cardboard when you were supposed to be in first. Delta allows was too much drinking which leads to belligerent behavior.
Flight was warm for first few hours and quite rough
Because I was moved to an exit row, the snacks in economy comfort, the selection of snacks was better.
Lady Pilot was perfect in every way wheels up to wheels down communication, professionalism, excellent on time departure and on time arrival, excellent communication! Fantastic job with Superb attitude!!
The flight was an hour and a half late departing which was inconvenient
I was exhausted from a long day. The flight was smooth. The first flight during my 3 week travel that took off on time.
1 flight cancelled Had to fly out of different city Flight at new departure city was delayed 3 hours causing us to miss connecting flights. By the time we did make it to Prague our luggage did not. Had to wait day and a half for luggage to be delivered. Customer service was not good. Agents did not arrive at gate until 5-10 minutes before boarding
Awful. Delayed flights, missed connection to Toronto. Hotel vouchers were for already booked hotels x3. Giant waste of my time
Horrible I am at almost 2,000,000 miles on United. This was probably the worst flight ever. An hour and a half before takeoff I get a message that they’re changing the plane and I no longer have a seat in Polaris business Supposedly, there was a problem with the plane, but then there was no other plane Finally, they decided to bring a plane from Newark to Washington Dulles Of course the original flight was at 10:45 PM so by the time the plane got there it was 12:30 AM. It had not been cleaned. It had not been catered. They don’t really have people available to do those things when it’s not pre-programmed at 1 o’clock in the morning. The crew had to be changed And the new plane held 28 fewer people than the scheduled plane There is no way you can hate United Airlines enough The people at the gate were actually just fine, but it was management who was completely useless And did they send extra help to the people at the gate? Did they send supervisors? Of course not. Just don’t take United find somebody else or buy a boat
Great experience. Boarding was fast, staff were very nice and funny, everything at the seat worked well.
Boarding was great, and the crew were very friendly. The seats must have been a bit on the older side and you could feel some of the seat components through the padding. Also, the plugs did not work on the row's entertainment screen or charging ports. Checked bag was transferred for connecting flight, and we appreciated how early we had the connecting gate information.
Short flight, but no drink/snack service. The flights both going and coming were delayed.
First class ticket gets you a choice of chips or nuts. . Just like economy Southwest. Also no screen in the seats. This is first class???!
All of the United employees I interacted with were professional and courteous. The aircraft was clean, the food on the flight was good. No complaints here.
Late boarding by three hours. No Wi-Fi. No screens. Cramped seats. Sitting on the tarmac for 30 minutes after landing waiting for a gate. Delay in luggage getting to baggage claim.
The gate got changed several times and the flight was delayed over an hour. Awful experience
It was an older plane. First Class was not especially roomy or comfortable. It was a short flight so there were no meal but they did offer mixed nuts which used to be normal but now is rare. Crew member was very polite and professional.
No Snacks or Entertainment. The flight was short, snacks should still be given.
WiFi didn’t work the entire flight. Very disappointing. Minimal food and options - sadly the state of current affairs. All other aspects of the flight were fine.
Given it’s a red-eye into Charolotte, we didn’t get any food. The survey does not include “N/A” so the rating will be skewed.
Everything was fine. Flight boarded and departed on time. Seating was spacious enough for my carryon to fit under the seat in front of me. No complaints at all. Flight even arrived early.
It went up and down at the right time and place. I’m happy with that outcome.
Flight was cancelled as I was in line for security. Next available flight got me to my destination 24 hrs later than the first. No refunds offered, just credit toward another flight. I booked with delta, got to my destination only 2 hrs behind my original flight schedule. Won’t be using American again.
Boston ticket agent Cheryl Porter is WONDERFUL. Our Iberia flight to Barcelona was cancelled the morning we were scheduled to leave and Cheryl was our super hero - she found us seats on a flight to London and on to Barcelona. Truly a “can-do” attitude which we appreciated so much after the Iberia ticket agents told us there was “absolutely nothing they could do”. (As did the customer service agents at Iberia’s call center) Ms Porter is truly a wonderful person who genuinely cares about travelers!
Nothing wrong on this flight but nothing special. It was oversold and they had to bump people which is always bad.
