Would have been nice if my flight was on time and I didn't miss my connection and had to spend the night in Seattle, losing one night at the VRBO I paid for in Sitka. And, my connecting flight was still at the gate when my flight was taxiing to it's gate. But, it took off. Too bad for me. I really can't believe you even want me to review or comment on my experience.
Upon arrival I was disappointed that the assist I requested to get to the baggage claim wasn't provided. The entire baggage area was not clearly marked and I wanted to store my baggage overnight, that wasn't available. I had to take it on the shuttle to the hotel!
The staff was extremely pleasant, and the ride was uneventful… If I were going to a place they serviced, I would take Alaska again
Everything was great. Paid for upgraded economy seat and it was worth it: early boarding, roomy seat, great entertainment choices, free drink!
Horrible. Boarded late, sat on the tarmac for over an hour, missed my connecting flight and had to spend a day in the Seattle airport. I won’t be flying Hawaiian again.
I have mobility problems and requested wheelchair assistance in Seattle and Anchorage and none was provided at all. Very disappointed. Only one gate agent in Seattle asked if I needed assistance boarding my flight in Seattle.... and only after three gate changes.... requiring even more extremely painful walking without assistance.
All airlines seem to be a scam with having to pay force assignment, baggage fees, and completely garbage food. Our flight attendants now seem to have a power trip complex. It’s clear they know we have no other choice if we want to travel so they don’t care and let you know it.
Overall it was good. There was a delay in departure, which is why I did not rate it as excellent.
Seats hurt and can't recline far enough no screens in the back of the seats food or snacks not good
Both flights delayed while the crew blamed it on local festivities instead of the truth of not having enough staff.
Having to up charge for a seat assignment is not good. Delta can do better
Check in process was terrible. Lady at counter didn’t know what she was doing
Delayed and took off even later than the scheduled delay time
There was a security issue at the airport and we were unable to land. We circled endlessly and then landed at another airfield for fuel. We then circled the airport again, almost landed but didn’t fully touch down before circling again. I am thankful to the crew for keeping us safe- the issue was the airline and staff at the airport getting us seats on our connecting flights. That part was hours of searching for someone and getting in double my steps.
Boarding was organised and relaxed. Crew were fantastic! Seats were lacking padding causing butt pain and stiffness.
Take this flight once or twice a month. Just don’t cut it from the schedule.
Food from the flight from Atlanta to Santiago was very poor..
The worst part was I was NOT allowed in the lounge even though I was holding a first class ticket and have a premium American Express card. I have flown Business or First Class with many airlines. Delta is the ONLY one who does not extend this courtesy to anyone except people who hold the very expensive American Express card. As a result, I won’t fly Delta if I have any other choice.
Thank you for not flipping the plane on the run way. You guys get a 5 star rating for the flight!!!
Flight left early and arrived early. the whole trip was excellent.
The flight was great! The flight attendants were friendly and attentive. I would definitely fly Hawaiian Aurlines again!
You have to buy the ear buds and they only offers little cup of water twice.
Boarding area in Seattle was super busy and tight due to the layout.
The flight was very smooth and the landing was AMAZING! I have flight anxiety and it didnt peak once! :) Thank you to the pilots and crew!!
Boarding was confusing. Why are families so special that they get to board first? They and their stupid kids take up all the space in the overhead compartments. Then I get stuck having to gate check a bag when I've gone to a lot of trouble to pack efficiently to AVOID checking luggage.
Pillows and blankets were nice since it was an overnight flight, but the seats should be larger and there should be more space between rows so we have more leg room.
service overall good. I thought paying for wi-fi in first class was tacky. Food was soggy.
Crews were very friendly and the flight was comfortable. WiFi option was great.
My flight was unexpectedly rescheduled to three days after the intended departure date about seven hours before the flight, ruining my plans and vacation. Moreover, I was forced to cancel my return flight as well, losing about $400 dollars in the process.
Flight was on time, crew was friendly and prompt with the service. The only thing that could be improved is the seat space, but that's wishful thinking
The flight was delayed be over 3 hours. I tried to get a refund for Vivian Kirby and my session kept being stopped. I was NEVER able to finish the prosses...after 2 hours of attempting.
My experience with Spirit was good, but the experience with Kayak was not. Based on the Spirit agent Kayak added an additional charge after purchasing the tickets. When I buy the tickets I paid the total amount and I only pay once. This time they added an additional charge because based on Spirit they partially charge the tickets and I still needed to pay a second time. This is not good at all and Unprofessional
Spirit gets such a bad rap. I have never had a bad experience with them and the crew is always friendly and funny. This trip I had knee replacement surgery surgery 10 weeks ago. It is still a little rough to get get from point a to point b. And Spirit was on top of it. When there was a seat available the stewardess asked me if I wanted to move to an open seat so I could elevate my leg on the empty seat? 5 stars all around. They helped me on and helped me off the plane. I can’t say enough about the crew!!
We liked the woman who worked our gate and waited with us for our plane. We changed gates 3 times. Our flight was supposed to leave at 11:28am. We actually left after 5pm. It was not a good situation. This delay cost us a lot of money.
Unbelievable check in horrible. Asked to print tickets at the gate after a delay
For the minimalist experience, it is really a great ride-- feels a little like public transport i guess
I didn’t mind being delayed due to weather, but continuing to post (and not update) that we would be delayed until after the flight was already supposed to have taken off was a bit much. In the future, please announce the delay even if the time is still unknown.
I think the staff was nice. They took time to explain safety protocols. Boarding was great. They started early and our flight left a little early which was convenient. Having free games to play would have been better
I didn't order food. I requested a Tomato juice and was given a boody mary mix. The serve needs to warn the customer what their given. It wasn't a huge deal, but I wasted $4.50.
This gate agents are always so rude! I stopped flirting with spirit years ago for that reason I thought it would change by now. It’s so tacky they try to treat you like a school child i hate it
Disaster. They lied every step of the way. We ended up being delayed due to crew and then allegedly abandoned the flight because of a curfew at LGA. No rebooking to LGA at any reasonable time. No hotel. No meal vouchers. Had to sleep in the airport and fly to Newark instead. Will never fly Frontier again.
What I expected, nickeled and dined and a frontier flight attendant loudly complained about her job and lack of communication as she headed to the gate on her cell phone. Not professional.
As every law enforcement agency I could imagine surrounded the plane and we didn’t disembark for 2 hours and then had to stick around for another hour to go get our personal belongings after leaving them behind and being bused away from the plane, it was scary and inconvenient. We were given no information as to why this was happening. Lack of communication with passengers was disappointing.
After boarding and un-boarding twice over 6+hours, the flight was canceled.
Severe turbulence. Captain never came on to reassure passengers after things settled down.
My first flight was delayed 5 hours. The 2nd flight was canceled til the next day and the never even tried to compensate for it. Worse I was delayed again on the flight the rebooked me on.
Boarding in Orlando was not good. Giant mob at the gate, should have been lines.
Decent clean onboard experience. Okay discount airline experience. Unfortunately, any customer service interactions are difficult and unhelpful. There is no service. Also, a premium seat only gets you premium boarding if you line up first. Once they start general boarding you must go to the back of the line. Not very premium
baggage clamed had to wait over a hour and half for all people on my flight it was terrible
The ticketing agents were rude but then we had a great gate agent very nice we had to ride a buss out to where the plane was parked but it was in some back corner of the airport when we got to the plane the captain who was great btw was cleaning the plane because the same rude ticketing agent told them they we not contracted to vacuum the plane. The ride to las Vegas was fine We had a connecting flight to Dallas. The flight was fine but when we arrived in Dallas everyone who flew on any frontier airlines the picked up bags from baggage claim D15 had to wait over a hour for their bags to start we arrived at 11:30pm ish to the gate we didn't leave the baggage clamed till 12:50 am very not happy and i used to fly frontier 4 times a week for work in Denver i will not be using them again
