Nice flight and good staff and service
Flight was fine. They were especially generous with the snacks.
My one complaint is the bathroom layout of the A320. Two tiny closet bathrooms in the back for all of coach and a much larger one much larger one first class (which is like 5 rows with a mesh curtain for separation). The coach bathrooms are so small a normal person can barely get in and turn around to close the door. I question whether a larger person would be able to actually use them. I also saw the flight attendant actively turn away coach passengers trying to use the first class bathroom when it was open (not standing in the aisle or anything annoying like that). That's ridiculous to have 2 tiny bathrooms for all of coach and also to make people walk all the way to the back of the plane when you are seated much closer to the first class bathroom.
Customs officials are incredibly un-helpful and slow. I almost missed the next flight because of how slow was that part. I hope Delta can speak up for the passengers, because we cannot express that to these rude people.
My flight was canceled but Delta rebooked me on a flight leaving at about the same time as my original flight, which arrived just a little later than originally anticipated
My original flight was canceled
When the passenger in front reclines their seat it was in my face The legroom wasn’t terrible but I had a hard time even reading since it was so close
The staff was extremely rude and disrespectful. They tret me and all passengers as cows. There was no information about connecting flights. Everything was of bad quality and badly organized. If I can I will never fly with Latam again.
The crew people were nice
The recline on my seat was broken. Since there were empty seats I moved to another seat and the recline system was also broken. My son’s screen didn’t work so one of us couldn’t watch TV. Quality on Latam is poorer nowadays.
I loved it
Eventually able to get to my final destination
They cancelled my flight with absolutely no information to provide. No update at all. There were no agents to direct the flow of passengers stranded in the airport. Usually Airlines would rebook you on the next flight out. Apparently, this is too much for this airline to handle. Very amateur!
In flight entertainment system and food was good. I appreciated that they had a vegetarian option available.
We had booked through SAA but then they codeshared with LATAM. Our e-tickets included an online booking code, but then this is not accepted on the LATAM website where one has to go for early check-in, or to check-in using the machines at the airport. Latam had very few agents at the check-in so there were long lines of people waiting. Then, even though this was our return flight with them, LATAM's system wouldn't recognize the names of our two children. So we spent more than an hour at the check-in desk. By the time they cleared us they had then lost all of our seat reservations, so we had tickets for all over the plane and had to then work with the attendants on board to at least get one child with each parent. There was a 6 hour delay in leaving. LATAM said they had to ensure that their emergency landing options on the route where accessible and apparently there was bad weather in Abijan. SAA though left on the same route just before we were scheduled to leave and presumably arrived on time. I don't know why they were ok to go but LATAM was not. We had to wait two hours before they gave food vouchers. The food was good but could only come from one restaurant. It had limited choices and very long lines after an entire planeload of people descended on it. Apparently also little was done to rebook us on our connecting flights, though the SA agent in J'burg scrambles and got us on the next flight.
|Flights Arrive in||Orlando|
|Flights Depart from||Salvador Luis E. Magalhaes|
|Airlines||Delta, LATAM Airlines|
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