Staff are so nice
Very nice flight attendant and the landing was very smooth.
I’m not a fan of the waffle cookies, wish they had a couple of choices of snacks.
Nickle and diming....baggage fee, meal.
I liked that they provided blankets and complimentary drinks.
They didn’t provide entertainment properly, you needed to have the United app downloaded ahead of time if you wanted to see any movies. All food was made for purchase they did not offer any free food.
i liked the aircraft and the fact that you could watch movies on your phone!
you couldn't hear the staff when they started boarding the plane
Arriving to the destination
3.5 hours late.
adjustable head rest is great - being given a pillow is great - the plane was not too cold to sleep either (as they often are)
Being on time.
The cabin crew was great at boarding and organizing the overhead bin space. Also, ground staff didn’t start check roll aboards before the overheads bins were full. There is nothing more frustrating than getting on after forced to gate check your bag to empty bin space (ahem, United at SFO).
Couldn’t get the entertainment to work.
Good crew on board
Poor communication, continued delays of flight. Poor on ground staff at dca
All the different prices for seats. I think it is a stupid system. Miss the good old days of air travel.
The process of boarding, baggage check, etc
Landed on time. AA is mostly on or before schedule. Definitely like that part. Smooth flying as well.
No interactions with the crew this time. Boarding is okay.
They lost my bag.
Ind-atl flight was absolutely amazing i couldn’t find really anything wrong with the flight besides spacing for seats
Spacing with seats
3.5 hours late.
No help with baggage when boarding the plane, they hurry you up for nothing, because we had to wait 20 mi utes to take off.
Very uncomfortable and cold. Wasn’t space didn’t serve anything no WiFi or tv like other flight
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