Staff were respectful Plane was warm enough Left on time Extended leg room seats were actually comfortable Not next to toilets
Food was somewhat disappointing. Ordered a gluten free meal which somehow turned into a vegetarian meal - that was disappointing.
Horrible communicatuon between the crew and passengers. Poor entertainment and comfort. The delay in Chicago was poorly updated and once the plane landed the flight taxied for upwards of a half hour.
I wasn't able to make the flight and the ticket agency refused to offer me a refund.
Boarded in, then boarded out. Told aircraft was not inspected then delayed by ~2 hours due to bolts loose in a wing plate despite brand new aircraft
Standard, quick domestic flight home. Nothing special.
good leg room, snacks, pleasant flight attendants
Even with snow falling in both Boston and Buffalo we managed to only be an hour late.
One of the flight attendants who stood at the front of the aircraft during boarding did not help us with our luggage placement in the overhead bins by our seats in row two. As a result we had to place one carry on several rows back which did, of course, make it difficult to get to upon landing. Subsequent to that, that same flight attendant helped a young man with his carry on with placement directly above his seat in the first row.Later on, I asked the same flight attendant if I could have some hot water for my wife (helps her with breathing). He came to me with a full cup of very hot, almost scalding, water and a small bottle of water. He did say that the water was very hot, but did not offer any ice to cool it. Naturally, we had no place to partially empty the cup and had to hold it for some time to let it cool. I did ask again for cooler water, but he said none was available.
The flight was delayed 30 minutes.
When I got home my sneakers were stolen out of my bag They ripped the bag open and stole them
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