I appreciated the great communication from Alaska airlines. Especially when our flight was delayed, I got a text that it was delayed. Overall great customer service!
Pros: "My friend was experiencing knee pain and the flight wasn’t full. Alaska Airlines upgraded our seats at no extra charge to give her more knee/leg space to help alleviate her discomfort."
Pros: "Straight flight"
Cons: "In seats entertainment. More food choices."
Pros: "Every thing except food"
Cons: "A couple more vegetarian choices would have been better!"
Pros: "None stop flight was excellent"
Cons: "Everything was good"
Pros: "At 7 PM July 21 we booked flight through KAYAK linked to Alaska airlines. That part worked and picked seats. We were unable to check in online (try again message. At kiosk 525 am San Diego airport it would not allow us either. By the time we made it to the desk it was 537 am. They would not issue."
Cons: "Ironically we had no issues checking in for the return flight through Delta Sunday 7 pm when we booked the flights. Therefore we could not leave San Diego and Alaskan Airlines front desk said we were three minutes late in person and would not issue boarding passes. We missed our soccer playoffs."
Cons: "Everything was great!"
Pros: "more leg room in economy than other airlines, nice crew, seats were pretty comfortable"
Cons: "my flight over on Alaska was on a newer airplane so we all had screens - the way over we did not so I was expecting it on the way back"
Pros: "Seats are comfortable"
Cons: "Better snacks"
Pros: "Nobody was seating next to me."
Cons: "Wake me up for snacks"
Pros: "Gate waiting area was far less commotion than the Southwest gates."
Cons: "The flight was oversold and my husband did not have a seat assignment. The desk agent was helpful and was able to put us together"
Cons: "The airflow is too far from the isle seat making it a bit uncomfortable for the middle seat. The lack of entertainment outside of using a personal device was meh. And the price for some of the features are aggressive. Unless you are a T mobile customer..."
Cons: "the overhead storage was tiny!"
Cons: "Better snacks"
Pros: "Alaska service is always great"
Cons: "I waited to leave and to get off the plane"
Pros: "The one Airline stewardits was really sweet she remembered me from my flight to San Diego."
Pros: "Clean airplane. Great Alaska Airline app for managing flight."
Pros: "Very easy great movies friendly service"
Cons: "Flight was to short didint have time to finish watching my movie lol"
Pros: "No problems noted."
Cons: "It was a crowded flight, with a lot of yappy people."
Pros: "Eventually left."
Cons: "Had to wait for flight attendant."
Pros: "This was the most leg room I've ever seen in economy class. For someone who's tall--that's a huge plus. However, I couldn't sleep because I was so cold. I was wearing a sweater and long pants and was still freezing."
Cons: "The temperature in the cabin was way too cold."
Cons: "We were bumped and downgraded because staff routed us to the wrong terminal. What a mess the Virgin takeover is at San Diego."
Pros: "My flight was great. The flight attendants were very good. I How they enforced the rules. They did it in a professional way that was direct but not bossy. The pilots were great. The landing was so good. My son called it “buttering the bread”."
Cons: "My only complaint was that my complimentary alcoholic beverage was a very small pour. I had a glass of Chardonnay and for the price I paid to upgrade my seat to premium, it should have been a larger pour or at least a refill!"
Pros: "Chair is a lttle big compared to my experinces with other airlines. Love that they have outlet with usb and best part it is right in the front, better than other airline, their plug is under the seat, always awkward and annoying. They offer free wifi for movies with closed captions. Crew is friendly and smiled a lot, they take care me well. Now this airline is my top of list when buying my tickets."
Cons: "Too many rated R movies."
Pros: "Flight attendants were nice"
Cons: "First time (and hopefully last) flying Alaskan. Boarding was ok, not the most efficient but it worked. Once aboard a predicted snow storm started (in Seattle so not the first time this has happened) and we had to de-ice. This process was exceptionally long, in fact so long that we had to add fuel for the trip. These two delays conveniently “timed out” the pilots, brilliant! Total delay was over 4 hours, all to be blamed on their ineptitude. Seems like the norm for airlines these days but this was blatant mismanagement."
Pros: "I loved the comfort of my seat. It was easy boarding and getting off the flight."
Cons: "What I didn’t like was the attitude of one of the crew members. They didn’t even make an announcement before the flight took off saying you had to go to a different website to look at the free movies. So myself and the passenger sitting next to me wasn’t able to watch movies unless we paid $10 for one of their pads. They made announcements for everything else especially to tell passengers to put their seatbelts on. Ms. Carly talked the whole flight about something."
Cons: "The seats are somewhat comfortable. They don’t have TV screens at each seat, but they do provide them for $10 or you can stream free TV or movies for free thru the Gogo app. Not bad, but would have rather had a screen"
Cons: "I should have been given a chance to pick my seat. I had to pay for an upgrade because I was give a seat in the middle of the last row"
Pros: "Jo and lauren are the best!!! Best flight i’ve ever been on. Keep up the good work and service"
Pros: "it was a very pleasant flight .everything was smooth except for a little delayed on the way back looking forward of flying with Alaska Airlines .a airlines"
Pros: "Power outlets, free entertainment, staff"
Cons: "Very full flight"
Pros: "Got there safely and on time. The staff was very friendly, one stewardess interacted with everyone individually, thanking them for choosing Alaska Airlines."
Cons: "I'm tired of being crammed into small and uncomfortable seats. It seems comfort is only for people who can afford it. Headrests were non-existent. I'm not extraordinarily tall but the seat stopped just above my neck and felt like a hard, sharp surface rather than something soft and padded. And, of course, there's not enough leg room. Especially once the person in front of you leans back. I don't mean to sound petty but it felt like the airline was more worried about maximizing profits at the expense of their guest's comfort."
Pros: "Awesome crew"
Cons: "First class lunch time flight and they gave us "snacks" cold veggies and a dip!!"
Pros: "Seats were comfortable!"
Cons: "Can't think of anything!"
Pros: "Seats weren't extremely comfortable but it was a short flight and it landed on time/early. Happy overall"
Cons: "It was pretty simple so there wasn't anything to not like. You get a drink and a package of cookies, so bring a snack if you're going to be hungry."
Pros: "Rick was probably the best flight attendant I've ever encountered! Granted it was First Class, but he went absolve and beyond with our family."
Cons: "Plane was a tad run down, i.e.: cosmetically things were broken or falling apart."
Pros: "If you have a phone, tablet or laptop, you can watch a bunch of movies for free! No charge whatsoever. I had my laptop and was able to watch two movies and a few TV shows. I also sat in an exit row and had a LOT of leg room. I was really happy."
Cons: "I thought the food choices could've been a little better. Just free biscuit-style cookies."
Cons: "Arranged for handicap assistance once we landed, but Austin airport did not have it available. The flight/flight crew was great!"
Pros: "Great customer service on the flight"
Cons: "First class seat was not very comfortable."
Pros: "I liked everything except the fee for checking in a bag."
Cons: "I have no complaints ! I really like this airline"
Pros: "Punctuality and kindness off employees."
Pros: "Aircraft was new. Onboard PA system was good. Flight attendants were very nice."
Cons: "Flight was late. Flight was packed to the gills. Some passengers jump the line to board early, slipping into first class. There's a disconnect between the agent who announced the boarding groups and the agent who scans the tickets. The latter doesn't really look at the ticket anymore. at least 24 people boarded during he first class call to board."
Cons: "Should announce to download Gogo entertainment app before we get on the plane!"
Pros: "I liked that they have Danny devito has a mascot"
Pros: "Gate staff allowed me to board a direct flight to SJC instead of a via flight via SAN"
Cons: "Ground staff didn't give me a direct flight to SJC but gate staff helped. This didn't need to happen."
Pros: "Great flight all around"
Was three hours late and they charge for a glass of water.
Worst plane ride ever. So uncomfortable and it ran late was just not a great company for us
Cons: "Roomy aisles and seats, on time boarding and flight. Great job!"
Pros: "Flight attendants were great."
Cons: "Bag check agent could have been a little more friendly."
Cons: "Flight itself was great. Seats are very narrow"
Pros: "The price was excellent."
Cons: "The flight was delayed for two hours."
Pros: "I didn’t enjoy anything about this flight unfortunately it was my worst experience with an airline that I’ve ever had."
Cons: "I had checked my bag with was a personal bag and they said it fit inside the metal stand they had so when I proceeded to board another lady had told me I’d pay $50 or wouldn’t get on. She was very rude she let me friend with two bags go on without paying. I took four flights and never had this issue"
Pros: "Crew was friendly and helpful"
Cons: "Offer at least water at no charge."
Pros: "The boarding wasn’t smooth, there were 3 women at the podium listing zones and it was very mumbled and low, quite hard to hear despite the small area dedicated to Allegiant passengers."
Cons: "The women at the podium listing flights could have been friendlier and more customer service oriented... there was a lot of mumbling into the speaker for boarding ... and the person kept giggling into the mic. Once past boarding, everything was great !"
Pros: "Great fares even for last minute booking."
Cons: "Services and comfort as expected for the price."
Pros: "Definitely the price. Boarding process was pretty quick. Flight attendants seemed nice."
Cons: "Left a little late, but still arrived on time, so that was okay. Seats aren't the most comfortable, but that's expected. Was still able to get a little nap in."
Cons: "Fight was changed then late"
Pros: "The check in was fast and painless."
Pros: "The plane was very clean and well lit. The crew was excellent. Very friendly and nice."
Cons: "The seats are pretty uncomfortable. They are so close together and there is no room to store anything. The tray tables are a joke, you can't even fit an iPad on them. The bag check process was trouble at both legs. They have lower weight limits than the major carriers and that really should be highlighted better when you book with Allegiant. Also, bag checkin for the flight I was on started at 7:45am. There were only 2 people at the checkin counter and one of them was busy doing something and ignoring the customers. So that was a little annoying."
Cons: "The flight was delayed 30 minutes"
Pros: "The check-in line moved quickly and our representative was very friendly and encouraged us to download the app rather than pay for boarding passes. Good experience all around"
Pros: "Arrived on time after boarding was delayed. Great price/ you get what you pay for."
Cons: "No diaper changing station in any of the 3 bathrooms.flight attendants could have been friendlier"
Cons: "The seating is terrible. Everyone is like sardines packed away."
Pros: "The entire crew we're so accommodating and Robin was hilarious, made the hassle of traveling enjoyable and entertaining."
Cons: "Nothing all was great!"
Pros: "Great assistance with a wheelchair to board, and gate crew in CVG is super friendly and helpful."
Cons: "After landing, we spent a hour sitting in the plane, waiting for a gate. After the entire plane had deboarded, it took another 15 minutes for them to bring my husband's wheelchair up from the gate checked storage."
Pros: "Smaller airports make travel easier, and more relaxed. No frills--to get even water on the flight you'll pay for a bottle. Personnel all tend to be friendly and helpful. With Allegiant I've learned to pack lightly and plan travel carefully. It's been worth it as I have been able to see friends and family more often. We even took an impromptu vacation this year when we found a great deal on airfare."
Pros: "I’m 5’10- tall for a woman but average height I’d say overall. I was so cramped in that seat that next time I will choose another airline to get more rom."
Cons: "No free water?! That’s just cruel considering the flight was over 2 hours."
Pros: "The service is not extravagant but completely adequate. Also, it is very consistent every time I fly them."
Cons: "Nothing at all."
Cons: "Lands in South Terminal of Austin’s airport, meaning you have to shuttle 8 miles to get to main terminal or long term parking. Unbelievable! Very inconvenient..."
Pros: "Plane, staff, made best of bad situation. Seats are only OKAY to Good, but NO airlines are really comfortable so by comparison they were good"
Cons: "The delay - this time not due to the airlines, so thus the good review."
Cons: "First flight being cancelled"
Pros: "Boarding at the new Austin South terminal was a breeze!"
Cons: "It's ridiculous to make passengers keep their personal items on the floor when most of the overhead lockers are empty. Ridiculous and dangerous."
Pros: "Snacks were good but we had to pay for them."
Pros: "Seating assignment before the flight. Direct flights."
Cons: "Felt nickel and dimed to death by extra fees for trip insurance, luggage, and picking advanced seating. Ended up spending more than if we had just chose another airline."
Cons: "We were moved gates a few times. Delayed a few times, finally on a plane and they deboard the whole thing. No one seemed too apologetic at all. Pretty much who cares, after spending money and being moved all over seeming like they cared would've been nice."
Pros: "Crew was nice"
Cons: "No wifi"
Pros: "Very efficient service... for a first experience we were pretty impressed because your review overall were not that great. Good job."
Cons: "The airline nickel and dimes for everything."
Pros: "They offered a direct flight from Cincinnati to Austin. The price was good, even though they charge for carry on."
Cons: "They land at the Austin airport, kind of. Once we landed they took us to a Remote terminal which required waiting for a bus to fill up and then take you back to the actual airport. There was no quick way for the bus to return and it has to drive for 15 to 20 minutes to get to the main airport. I took 1 complete hour from when I landed to when I got in my car in lot D."
Cons: "Worst plane trip. I am a bigger girl, and I could not even buckle my seat belt due to the size of the chair. I have never had this issue on any other plane flight. It was incredibly noisy, and rough ride. I will not travel again."
Pros: "Quick boarding with priority access Friendly staff"
Cons: "Unclear boarding instructions. Both flights roundtrip were delayed about an hour. Wasn't advised of seat changes and reasons why. Mobile passes were unavailable due to a system issue gate attendants had to check manually. Bring own snacks or eat before flight and provide your own entertainment. Seats not reclining are uncomfortable. Not suitable for someone with back issues. First flight was uncomfortably cold return flight was uncomfortably hot."
Pros: "Well, it was a somewhat inexpensive flight out of a convenient terminal."
Cons: "I say somewhat cheap, because by the time they ala carte everything, it's not so cheap anymore. As in no longer cheap enough to justify the bare bones service. The flight attendants are basically candy salespeople. I typically need help putting things in the overhead bin, but the flight attendant actually told me it wasn't her job. That indeed may be the airline's bad policy, but she also thought her way of expressing it was appropriate, which it is not. That has to come straight from the top. Also, what kinda janky airline doesn't serve complementary water. Probably the biggest deal though was that my flight was delayed for 2 hours both ways due to a maintenance issue. I know air travel is fairly safe, but given the track record of both Allegiant and Airbus, I was a little worried during the flights. Even though this particular route is convenient for me, I'm going to avoid Allegiant."
Pros: "The idea of a more competitive airfare. New South terminal in Austin is nice. Parking is cheaper. Food truck and outdoor seating are nice."
Cons: "No wifi. No entertainment options. You have to pay for snacks and regular drinks- even water."
Cons: "Two planes of passengers in gate area delayed takeoff without warning or information."
Pros: "Low cost, great service, arrived 20 min early"
Cons: "Seats were kinda tight but I'm sort of used to that"
Cons: "Seats were very uncomfortable"
Pros: "We eventually got to Las Vegas."
Cons: "Everything. Spend an it make and book with someone else."
Cons: "My return flight was rescheduled for a day later."
Cons: "I paid more to be upfront so I could get off plane faster but there was no room in overhead because people had put their carry on and personal items. I also didn't like that drinks weren't complimentary, especially beings that it was a 3 hour flight."
Pros: "Evertything was on schedule ."
Pros: "Great price ."
Cons: "Landing in Austin and having to walk down a wet slippery ramp and then across the tarmac in a thunderstorm ... got VERY wet . How about a cover ?"
Pros: "On time. Easy boarding and off loading. Nice staff"
Cons: "The seat. The people. The drinks. The efficiency. The price."
Pros: "The crew was exceptionally friendly and helpful."
Cons: "Seats don't recline."
Pros: "The price."
Cons: "Having then bill me for each little thing."
Pros: "The effort to make up the delay time"
Cons: "Seats. They used to be normal. Now they are too thin on cushion. Perhaps for up to 90 minutes of flight, but for 2 and a half hours were not enjoyable"
Pros: "Nothing. Waited 6 and a half hours for a 40 min flight."
Cons: "I should have never taken a chance with Kayak over southwest. Only got a run around and 700% increase in waiting on the tarmac. For 20 dollar savings"
Pros: "Seats uncomfortable"
Cons: "Unloading. Took 2 hours to get bags"
Cons: "The flight was delayed. Our luggage was late. 0/10 recommend."
Pros: "Easy and clear options. I DO like that the seats CANNOT be reclined."
Cons: "Not the airline's fault, but I had a weird passenger just behind me, apparently sleep and moving quite a bit, kicking my seat frequently"
Pros: "Nothing exceptional or horrible"
Cons: "Really delayed, supposed to leave at 8, didn't leave until after 11"
Pros: "Boarding was fine ,no food or drink And charge for small carry on luggage $50-I don’t like it"
Pros: "This airline is completely disorganized and with no apologies. I waited an hour in a bag drop line and then an hour and a half in the plane with no real explanation as to why. Planes are super bare bones which is fine. They just seem to be incredibly understaffed and unorganized as a company. All of the attendants and desk workers were trying their best but were set up for failure"
Cons: "This airline is completely disorganized and with no apologies. I waited an hour in a bag drop line and then an hour and a half in the plane with no real explanation as to why. Planes are super bare bones which is fine. They just seem to be incredibly understaffed and unorganized as a company. All of the attendants and desk workers were trying their best but were set up for failure"
Pros: "Practicality, assigned seats, non-reclining seats, clear "extras" policies and prices"
Cons: "Website requires non-cacheable login frequently"
Pros: "The flight itself was fine"
Cons: "The multiple delays for takeoff and waiting on the runway once we landed since another plane was occupying our gate"
Pros: "They did a great job and baggage is free for active-duty military"
Cons: "They did a great job and baggage is free for active-duty military. Bathrooms were clean and staff was professional."
Pros: "Flights was on time."
Cons: "Hidden charges for seats; $45 baggage fee; had to purchase soft drinks; seat didn't recline; had to pay extra for that convenience."
Pros: "The crew were kind and efficient and the planes were clean and well maintained."
Cons: "No entertainment on the flights, but that is to be expected for the price."
Pros: "Everyone was very nice and funny. Definitely going to use Frontier even if they cost more. The pilot gave us a smooth comfortable ride. The staff all around were absolutely professionals and kind to boot."
Cons: "The fact you wont accept gift debit cards or money. I kept my credit cards home for safety reasons. I could not buy anything. The isle was hard to walk down It was very small."
Cons: "Excessive delay (more than 30 min) in baggage claim at Austin"
Pros: "The crew was nice- that's it"
Cons: "Everything - not comfy- it wasn't the frontier that I used to enjoy- horrible seats, horrible food and drinks you pay for everything... it was definitely a cheapened out airline. I understand low fares now and why y'all are priced the way you are! This airline is same as spirit not comfortable at all. I will pay a little bit more next time for quality. Also horrible landing."
Pros: "It was a good experience I. Flight short flights very great customer service at the terminal and on the flight."
Cons: "The lay over most definitely getting shorter flights from now on."
Pros: "The plane was fine. We could have used Wifi"
Cons: "It took an hour to get our bags from baggage claim because they didn't have anybody working on the ground to remove them from the plane."
Cons: "Shared my row with 500lb people and though two rows ahead of me had two empty seats I couldn't move to be comfortable. This beast of a woman couldn't put her arm rest down and therefore her body was smashing mine the whole time. It was disgusting."
Cons: "The delayed flight and the smell of puke for the entire duration of the flight after an indicidual puked before leaving the gate."
Cons: "Kept us on board with little to no communication for an hour and a half after landing"
Pros: "All in all the flight was typical for a low fare flight, comfortable for an unreclining chair, and as clean as would be expected."
Cons: "The only problem was that it was an overnight flight and about two in the morning members of the flight crew gathered at the back galley and began to talk and laugh rather loudly. Not only did they wake me up but they woke a little girl who began to cry loudly for some time. Perhaps they did not realize their loudness because they were friendly on and off the plane, but it was rather frustrating."
Cons: "Gum all over the carpet. Nicole and dimed at every opportunity. Uncomfortable seats that don't recline one bit. Only one of the 3 bathrooms was operational by the end of the flight."
Cons: "The flight coming in before we left got there luggage lost and caused us to miss our flight because there was only one person dealing with all check ins and lost luggage"
Pros: "Crew was great. Attentive and kind."
Cons: "Dirty. Just dirty. Gross bandaid underneath seat in front of me which got stuck to my purse when I pulled it out. Also got stuck on tarmac for 45 minutes with absolutely no information as to why or when we'd be able to get off the plane."
Cons: "Uncomfortable seats and small storage area under them. Not enough leg room"
Pros: "The cheap price"
Cons: "No complementary drinks such as soda or snacks such as peanuts or pretzels"
Cons: "Due to understaffed check in counter, didn't quite make the 45 minute cut-off to check my luggage. Girl at the counter was super rude. Said I had to fly with my bags and proceeded to book me and my son on the next flight out... 8 hours later. Long story short, my bags were on the original flight but we were not. Great way to spend Mother's Day."
Pros: "Overall great experience. Everyone was very nice"
Cons: "I'm very disappointed that you have to pay for a carry-on bag AND the fact that it wasn't mentioned when I was buying my ticket. I had bought my ticket before the carry-on fee went into effect so I wish I would have received an email about the change or my fee should have been waived since it didn't exist when I bought my ticket. I was disappointed when I was checking in and found out I had to pay for my carry-on bag"
Pros: "Boarding was fasr"
Cons: "Unfriendly staff, will never fly with frontier again"
Cons: "Boarded late again with no communication from any frontier reps"
Pros: "The flight was on time, pleasant boarding, clean aircraft."
Cons: "I am a frequent flyer -not without frontier but with other airlines-and this aircraft has by far the worst seat. It does not recline At all and its hard. My whole body was aching after the 4.5 hour flight. The flight attendants had no proper attire I could not even recognize who was a crew member and who wasn't unless I looked really hard at their badge hanging around their neck. They did not treat us professionally as well, complete lack of respect . This does not cost money to the company to improve."
Pros: "I have heard lots of negativity about these flights being delayed for long periods or not arriving on time to destination, but this flight was perfect. They do nickel and dime for everything, but the initial price of the flight is so cheap, it's understandable in my opinion."
Pros: "Everything on the flight and landing was perfect: comfortable seating with the stretch upgrade and the attendants were prompt and polite."
Cons: "There was a strange hour-long delay that I remember hearing was due to getting fuel and cleaning the plane. I don't know if this was the fault of Frontier or Denver International airport, but it was pretty lame."
Pros: "The fares are unbeatable"
Cons: "Consistently late."
Cons: "First time with Frontier. Website for purchasing tickets stinks. Was not clear on all the charges that they nickel and dime you with."
Pros: "My round trip price was amazing."
Cons: "I had to pay for my bag whether I classified it as a carry on or that I was checking it in (I'm used to that being included in the flight). The staff wasn't very friendly either"
Pros: "we got to our destination safely"
Cons: "We booked our flight to san diego with a short layover in denver. 2 days later they canceled our original flight and put us on a slightly later flight, which would make us miss our connecting flight in denver, so then they gave us a 7 hour layover in denver, we had planned on having dinner in San diego, but ended up getting to our hotel at 3 AM. They would not let us cancel our reservation and they promised us a $50 voucher, that never came. very subpar, and with the state of air travel these days that's saying a lot."
Cons: "First Bag fee, unacceptable. Sat on Tarmac because they had no gate crew. Cramped seating. BAD BAD BAD 2 flights with them in last 30 days : All segments late (Not Weather related) Paid more than I do on American where they actually respect me"
Pros: "Efficient and on time."
Cons: "No snacks or drinks, but we knew that beforehand."
Cons: "took 5 flights on a XC trip in two weeks. 4 of the 5 flights were late/delayed."
Cons: "The price on Kayak was deceptive: it said nothing about bag fees for CARRY ON bags. I expect to be charged for bags that I check, not that I carry on myself. Being charged $30 each way to carry on a bag is absolutely ridiculous. By adding $60 to my ticket, I could have done better with another airline. At a bare minimum, this fact should be disclosed when purchasing a ticket so that the fares can be accurately compared to each other."
Cons: "The flight had a 7 hour delay before it was officially cancelled. Throughout the entire ordeal no one from the Frontier staff could give us a straight answer on when and if we would be taking off. Most horrible service and flying experience EVER!"
Pros: ",Long-term boarding an early arrival"
Cons: "Uncomfortable seats that don't recline, no free drinks or snacks, you had to ask for water and small trays. You also have to pay for a reserved seat and a carry-on bag."
Cons: "I don't know why I had to pay more the morning of the flight. I thought I paid online and while back."
Cons: "First of I got double charged for my bags second flight delayed for no reason n seats are extremely uncomfortable we arrived n we stuck in the airport for 30 mins no reason bags took an entire hr so I just left my bag"
Pros: "Duration of flight."
Cons: "Flight attendants."
Pros: "One crewmember was nice and gave me some water before the flight since I didn't have time to stop"
Cons: "-line at bag drop was insane. I have to imagine people missed flights trying to get through it -ever increasingly bag check and carry on prices are offensive -the system to order and get food and drinks seemed really inefficient. And our whole row was missed. -Not all flight attendants were very professional."
Cons: "I purchased my ticket through KAYAK-assuming that meant I had a seat on an aircraft. Oh no, when one checks in for their boarding pass, you then must purchase a seat for anywhere between $13-$30 dollars. And, wait there's more...you have to also pay and additional $40 for the pleasure of dragging your own carry on luggage onto the plane. I had to pay an extra $65 both ways. I hate scam my, sleepy marketing and will NEVER fly Frontier again! Oh, and if you don't buy the $30 seat, it doesn't recline. And bring your own water because, you cannot even get a water without paying extra. Horrible Experience!"
Pros: "I would’ve like to not wait in the airport for eight hours watching other flights around us leave"
Cons: "I would’ve like to not wait in the airport for eight hours watching other flights around us leave"
Pros: "Arrived early"
Cons: "Better process for monitoring of boarding zones Not to pay regular seats"
Pros: "The crew were friendly and helpful."
Cons: "Only one counterposition open at check-in do it took forever to get through that, alone. No guidance to the security shortcut, do nearly missed it after paying extra for it. Has to pay for carry-on; seat; $3 bottle of water; $3 muffin. Too many charges adding up to...should’ve taken Southwest! Never, never fly Spirit!!"
Pros: "The big seat I had a breast bone reconstruction and I have two slip disks in my lower back RA and graves disease so I need space to spread my shoulders out and I need the extra cousion so being comfortable is really important because of pain and no delays"
Cons: "That the big seats don't recline and it would be nice if there was better snack selection and have mountain dew available to buy also carry on bags should be cheaper"
Cons: "The flight attendant was laughing and distracted during the safety announcement. During safety rules it’s extremely unprofessional to laugh and be distracted. Made me fearless confident of staff if an emergency happened"
Cons: "I don’t like flying spirit airlines . They were extremely late. They were not organized. They flight was not smooth and the plane sounded like it was going to blow up."
Pros: "The plane was brand new and very clean and spacious. The flight was also so cheap. The negatives are that the seats don’t recline, there is no Wi-Fi on the plane or option to even purchase Wi-Fi, there was no entertainment, and because of the low prices, not even the water is complementary. Excellent value"
Pros: "Friendly staff"
Cons: "Would like option to add carry on during ticket purchase. Did not see this when I booked so had to pay extra upon arrival. If it’s there is easily missed."
Pros: "Easy boarding process"
Cons: "No leg room"
Pros: "One flight attendant"
Cons: "The bumpiest most terrifying flight of my life and so many hidden fees"
Cons: "WORST FLIGHT EVER! I have never had a worse experience flying in my LIFE! No where when booked did it say that there was a $52 charge for a carry on! our departure started with us sitting on tarmac for hour and half- no one was allowed water or bathroom use. On way home we were delayed 3 hours! Horrible worst experience EVER!"
Pros: "GOT A GOOD DEAL PRICEWISE. NO OTHER AIRLINE COULD MATCH THIS PRICE THAT I FOUND FOR MY TRIP."
Cons: "BOTH THE FLIGHTS WERW DELAYED DUE TO SOME TECHNICAL ISSUES RESULTING IN LOT OF INCONVENIENCE."
Pros: "Friendly flight attendants. Decent boarding experience Friendly gate attendants. Expensive luggage costs Cheap prices"
Cons: "Seats are uncomfortable, don't recline Arm rests are small and uncomfortable No in-flight free snacks or water"
Cons: "A seat and one bag are more than the flight. Personnel are rude. Only care about charging the extra fees. I ask a stewardess to wake up a young man next to me who was sleeping and resting on my arm. She said you wake him"
Pros: "I had special situation and customer service handled everything superbly!"
Cons: "The seats do not recline."
Pros: "Seats and space we're awesome"
Pros: "Absolutely nothing"
Cons: "The girl at the front desk was absolutely rude to me. All flight crew seemed that they were there for a holiday they treat customers as if we are there to make their life easier. I will never in my life use or recommend to anybody to use spirit airways"
Pros: "Flight crew was kind and had a great sense of humor. Smoothest landing EVER."
Pros: "You didn't lose my bag this time and the flight was on time."
Cons: "it was louder than expected for an overnight flight."
Cons: "No free snacks Have to pay for everything including boarding pass"
Cons: "I like that it was cheap however the stuff was rude And not friendly at all , they changed my seat three times Also i had a free carry on and they still charge me for it Even tho it was the right size for the free one . Very dissapointed"
Pros: "Crew was funny"
Cons: "Flight was delayed BOTH ways and i got an email hours after I landed stating so. Hate the luggage requirements. Probably won't be using them again"
Cons: "sitting in the plane for an hour after we landed to get a gate."
Pros: "Getting off the plane with the knowledge I would never, ever fly this airline again."
Cons: "- I ended up paying over $400 for my "discount" $200 ticket after paying for checked bags, a bus to Chicago, cab to the bus, and then $20 to mail my dirty laundry home to avoid paying for another checked bag... I could have flown out of my own town for $360. - They even charge for carry ons!!!! I had to put on several layers of clothes and 2 hats and stuff my jacket pockets with all my socks and underwear to avoid paying $55 for a carry on - The seats don't go back - Zero entertainment - They don't even have complimentary WATER on the plane - They don't even have a magazine with a Sudoku"
Pros: "Quick no nonsense boarding"
Cons: "Nowhere did it say I had to pay for an assigned seat or pay for a carry on! I undestand paying for food/snacks but who doesn't give out free glasses of water?! Not having a mobile boarding pass was a pain too.... not until I made it to the front of the security line did I find out I had to have a paper copy! Whatever money I saved with them I lost by paying for my baggage. never again!"
Cons: "We missed our flight because of an accident on the highway. When we got to the check in counter we had already checked in online), they wouldn't print our boarding passes. The plane wasn't supposed to to depart for another 20 min. They refused anyway, and they wouldn't book us on another flight. We took flew southwest home."
Pros: "The price was reasonable."
Cons: "The seats that don't recline, and the high prices for any refreshments."
Cons: "Missed this flight because I never received a notice for this flight departing 40 minutes earlier than the scheduled time."
Pros: "Plane was on time."
Cons: "There is no food for me on such flights if I have to pay $3 for a small bag of chips. N/A is a better answers for these kinds of flights. Also, there is no entertainment unless you bring your own stuff."
Pros: "Low initial price"
Cons: "Seats are not proper airplane seats"
Pros: "Great value overall, and great service."
Pros: "Clean airline. Nice staff."
Cons: "Very little leg room."
Cons: "I cancelled my flight, but still received this, interestingly! I had no idea when I booked that even a carry on suitcase would cost extra! I was so angry, and nothing could be done. Therefore, I cancelled the flight at an additional cost and booked with Southwest, who is extremely generous with baggage accommodation. I was very happy with Southwest."
Pros: "I liked the crew"
Cons: "I did not like that my flight kept getting delayed and they provided late notifications"
Pros: "Flight was on time and they boarded us quickly to leave as early as possible."
Cons: "Seats are cramped but it is to be expected at this price!"
Cons: "Nothing about them."
Pros: "Flight itself and employees get the job.done."
Cons: "Their website check in sucks! Spirit should be embarrassed but they dont care."
Pros: "Flight prompt, clean, comfortable plane, low fare"
Cons: "Unexpected high baggage and carry on fees, food and beverage costs, and constant advertising."
Cons: "the flight attendant was extremely annoying, being loud and almost putting on a show, it was the worst. he kept getting on the intercom and saying dumb comments. what topped off this annoyance was that they didn't even offer the passengers water, you had to buy it. i was seriously parched by the end of the flight, so bad."
Pros: "Decent price and non-stop flight."
Cons: "Taxi Cabs are a thing of the past... I recommend you get rid of the cheesy colors and get rid of the many "Junk Fees" you have."
Pros: "55.00 charge for each lugage. Know yu will have no customer from my stand point."
Cons: "Spirit have lost me as costomer foe ever regardles if offers me a free rate."
Cons: "Seats aré very uncomfortable"
Cons: "Instead of telling everyone to call the customer service phone number for a refund, they told us that we needed to get a refund in person at the ticket counter... this caused a lot of unnecessary chaos."
Cons: "Canceled flight for no reason. Only was notified on my way to the airport. Got stranded and very inconvenienced. Worst airline ever and I will never use Spirit Airlines again."
Pros: "The crew was nice, but have little to do during the flight."
Cons: "The seating in the $10 seats is terrible. Too close quarters to the seat in front, the seat bottom is too short, and hard to stretch out legs. I am a small woman and it was too tight for me.....not to mention the tall, heavy people behind me.. Whew!"
Cons: "This airline hits you with mandatory last minute fees at check in, that are not disclosed in advance. They also would not allow me to walk my daughter to the flight gate, even though she is still a minor and has never flown alone before. This airline is a rip off. Stay far far away."
Cons: "There are a lot of hidden charges. Also my co worker who was traveling with me missed the flight bc they would not print her a boarding pass - she arrived 44 mins prior to our flight, there was no line for security... she would have made the flight. It was a huge inconvenience !"
Pros: "the staff"
Cons: "the lack of space, the outdated plane, the dirtiness on the plane, bathrooms, etc. My seat was covered on sticky fluids..."
Cons: "If you've never flown Spirit, they charge $55 for CARRY ON bags!"
Pros: "on time"
Cons: "fee for water and coffee"