They cancelled my flight from San Diego to DFW and then provided NO help in rebooking. I tried rebooking via app but system kept said it’s busy and try again. I tried calling and am still on list for a call back. Ultimately I had to pay $600 to get a flight back on a different carrier because I needed to get to work on Monday. Then today I noticed they rebooked me on a flight for a completely different day. The cancellation was bad enough then the lack of communication unacceptable. They should refund me the $600 for the flight ticket I had to buy.
It would have been nice if it was Alaska Airlines, but it was United Express
It was a short straightforward trip. The flight boarding and inflight was flawless. Attendant Very pleasant
Asking the airline not to charge extra fees to the passenger just because it want a seat. Thank you!
6 hour flight no food. No TVs
Pros: "Nice and easy"
Cons: "Food and drink choices could have been better"
Pros: "The crew was great and online booking put our two grandkids on our itinerary with us!"
Pros: "The crew was amazing and the service was efficient and professional!"
Pros: "The crew and attendants Kimberly and Jade were very nice and helpful. The captain was the same as the previous flight from San Jose del Cabo."
Cons: "This plane had considerably less leg room than the previous plane in the A aisle. I would have booked a different aisle if I knew that I was going to be sacrificing leg room by being in the A aisle over B.C or D aisles."
Cons: "Less people on the plane, the social distance is NOT followed inside the plane."
Pros: "crew was great and the landing was like a paper airplane!!!"
Pros: "Clean plane and punctual flight"
Cons: "Overall no complaints"
Pros: "My friend was experiencing knee pain and the flight wasn’t full. Alaska Airlines upgraded our seats at no extra charge to give her more knee/leg space to help alleviate her discomfort."
Cons: "We landed almost 2 hours late and we missed a very important reservation. I am very disappointed."
Pros: "I liked getting the $75 credit due to the extreme lateness of the flight."
Cons: "The passengers seemed a bit wound up after a 3 hour delay. When it was time for the safety review, several passengers were not listening to the attendants, and one attendant shouted "Hey, you need to listen. This is important. This is not a party bus." I understand her frustration, but her behavior was really unprofessional. I've been in customer service for years, and you never let your personal frustration show. She should have brought the behavior to the attention of the flight deck for the pilot to make an announcement, etc. Southwest attendants are always cool, calm and collected. I'll bear that in mind the next time I book."
Pros: "Non-stop flight, comfortable seat, plenty of room"
Pros: "Great crew"
Cons: "At ponta delgada and my bags are no where to be found"
Cons: "It was perfect"
Cons: "The flight to San Diego was late. The flight back to SFO was also late. Never flying Alaska Airlines again"
Pros: "It was from missing my connecting flight since I wasn’t able to get to my destination that day I had to wait a day."
Cons: "Pay for my parking since I had to leave that day and come back the next day."
Pros: "People were friendly and super helpful."
Cons: "The airflow is too far from the isle seat making it a bit uncomfortable for the middle seat. The lack of entertainment outside of using a personal device was meh. And the price for some of the features are aggressive. Unless you are a T mobile customer..."
Pros: "They were nice and calm workers."
Cons: "I asked to check my bag while at the gate, and I was told yes just give me one second. They proceeded to call groups to enter the plane. I wasn’t helped. They forgot about me, then I went up 10 minutes before departure to board, and they told me I was late. It was a mess with overbooking too."
Pros: "Alaska service is always great"
Cons: "I waited to leave and to get off the plane"
Pros: "Boarding was smooth"
Cons: "Snack, staff behavior was below average"
Pros: "I liked everything: the attentive and helpful staff, easy check-in and boarding, and beverage service. The only thing that could be improved is the selection of snacks. There was no meal on this flight so I cannot judge the food."
Cons: "The wheelchair assistance for my husband was outstanding. All the staff were extremely nice and helpful."
Pros: "They did find for us another flight at no extra fee. An agent stayed with us on the line to the bitter end, it took some 3 hours on the phone to sort it out."
Cons: "Original flight was rescheduled twice, then canceled. We had to change our transportation plans twice."
Pros: "Crew was friendly and the service was good."
Cons: "Stuck next to self obsessed millenial who couldn't stop taking selfies of himself and he kept rubbing against me (apparently not noticing I was there?). He had plenty of space so it was weird."
Pros: "Flight was smooth and landed 20 minutes early"
Cons: "(1) The relentless loud conversations. (2) The main cabin head that REEKED like a men's urinal, with a sticky toilet seat to match. (3) The HIGHLY annoying commercial by one of the flight attendants over the LOUD speaker for an AA credit card or bonus something or other that AA seems to be doing on every single flight now. Really intrusive and, honestly, disrespectful to guests who are unfortunately a captive audience."
Pros: "This was the most leg room I've ever seen in economy class. For someone who's tall--that's a huge plus. However, I couldn't sleep because I was so cold. I was wearing a sweater and long pants and was still freezing."
Cons: "The temperature in the cabin was way too cold."
Pros: "Not much"
Cons: "Just about everything"
Pros: "Flights were on time--thank you!"
Cons: "I wish the gate wouldn't change from boarding pass to actual boarding--especially if the change is far apart (a C gate to an N gate). I landed in N, went to C because that's what my pass said, had to run back to N because it changed. Drink service seems very slow--either a new system is slow or did you used to start more carts? It's frustrating when you're thirsty and the cart is right in front of you but still takes 15 min to get to you."
Cons: "The boarding are the worst attitude mean grumpy staff I have ever seen will not recommend to any one"
Pros: "Friendly staff, quick to get on the plane after a long wait in the security line. TSA is very inefficient in SAN."
Cons: "The cabin crew didn’t let us know we got free drinks on the premium seating area. Hey should invite us proactively to order our drinks. The menu does not contain info on what is included on the premium seating purchased. The seats are too narrow."
Pros: "I paid the extra $50 for premium seats. The extra leg room was nice, that's about it. I literally heard conversations throughout the cabin, which is no on at Alaska airlines fault, however, with premium seating we were to be given free snacks and drinks (which obviously we had paid for) but my entire row was not asked or acknowledged the entire 5 hour flight. When I stopped the attendant and let her know upon landing she said they had come through the cabin 3 times and made me feel crazy for asking. I asked my neighbors and they received the Sam treatment. The attendants literally walked right past our row without asking anyone if we were hungry or thirsty. Rude!"
Cons: "I paid the extra $50 for premium seats. The extra leg room was nice, that's about it. I literally heard conversations throughout the cabin, which is no on at Alaska airlines fault, however, with premium seating we were to be given free snacks and drinks (which obviously we had paid for) but my entire row was not asked or acknowledged the entire 5 hour flight. When I stopped the attendant and let her know upon landing she said they had come through the cabin 3 times and made me feel crazy for asking. I asked my neighbors and they received the Sam treatment. The attendants literally walked right past our row without asking anyone if we were hungry or thirsty. Rude!"
Pros: "I enjoy flying on Alaska Airlines and this flight confirmed why I fly Alaska. Check in was a breeze, flight attendants were attentive, food was delicious. Easy trip across the country."
Pros: "I alway love flying Alaska airlines. Their flights are on time and their staff is friendly and professional."
Cons: "I didn't like that you have to pay to rent a movie. It's provided through most airline carriers and I was shocked they were renting out tablets to view movies."
Pros: "Plane was clean and seats roomy. Great staff!"
Cons: "No issues I can think of."
Pros: "Flight arrived early Not full flight, more comfortable that way Boarding moved quickly, adequate overhead space Plane exit moved quickly"
Cons: "Flight attendant was rude as I switched into an empty seat following her count. Called out my move on front of other passengers with negative tone, but did not make me move, so OK overall. Without sale of open seat, the only way for Alaska to capitalize on that seat is to allow someone else to have a more positive flight experience with more personal space, so honestly she shouldn't have been rude. Tomato juice was hot from being outside, normally cool even without ice. Snack was fine, but minimal and snack boxes not available on short flight, so less stars for that. Entertainment nonexistent - film/tv access not available in flight without something in mobile device that was not explained, no plugs for charging."
Pros: "The crew was great and kept down the noise level. This is the first time I have been able to sleep on an over-night flight. We also arrived early and our luggage was ready within the 20 mins. they say."
Cons: "When we got to the gate 3 hours early, we ordered a wheel chair for my wine to board the plane as soon as the first gate personnel arrived. At boarding time the clueless person who brought the wheel chair for us gave it to a 20 something man with a foot in a cast and crutches while my 71 year old wife had to wait until another wheelchair could be brought. The irony is that two wheelchairs were there until just. Edited boarding time and both were taken away."
Pros: "Rick was probably the best flight attendant I've ever encountered! Granted it was First Class, but he went absolve and beyond with our family."
Cons: "Plane was a tad run down, i.e.: cosmetically things were broken or falling apart."
Cons: "The ice falling from the AC was so annoying. It kept falling on my skin and it was jarring and uncomfortable. I won't be using Alaska airlines again until you get that resolved."
Cons: "My flight from San Diego was at 10 am. At that point I had already had breakfast. A few hours later, 3 to be exact, when I asked the attendant for a meal they said they only serve them in the beginning of the flight. Which if it was even an hour later at 11am, it would be on the earlier side of lunch time. I was disappointed that on a 5 hour direct flight, I wasn't able to have a meal that I was going to gladly be paying for."
Pros: "Crew & flight were good to go. We were like 15-20 mins early. I haven't been on an Alaska flight that's been late yet!"
Cons: "I don't have anything bad to say!"
Pros: "After traveling on United earlier this week and having a horrific experience, Alaska airlines was the complete opposite. I had no problem making connecting flights, and all your staff was very friendly And helpful! I only wish you were in the southwestern part of the country as I live in Tennessee!"
Pros: "Flight ahead of schedule, staff pleasant, and good price."
Cons: "I pre confirmed my flight online & checked in, along with a friend. I didn't realize I had to reconfirm when I got to the airport again, since my friend already knew the gate number. I had my mobile boarding pass on my iPhone, and got to my departure gate. When it got close to boarding time, my email boarding pass disappeared! Luckily I was able to get a paper boarding pass from the boarding desk. If I had not looked previously on my phone-I would have been delayed. Learning lesson on my part. Check in at airport too!"
I like this aircraft. There is good entertainment choices and WiFi. The main dish was surprisingly good.
seat 3F broken in terms of recline, embarrassing for first class
Crew was nice and accommodating, but someone failed to inspect the plane before the passengers got on and we ended up deplaning and changing planes when this could have been avoided.
Nothing everything was very good🙌🏻
I had my 2 year old and hate checked my stroller and when I got to Miami there was no crew to bring it up they told me so I had to carry a sleeping child and my carry on along with my making sure my 5 year old was with me. Then my stroller wasn’t even with my bags it was on a domestic arrivals. Horrible experience.
Flight was delayed by one hour, then another 1/2 hour then cancelled and changed till the next day. We were not allowed to get our luggage & put up in a dirty hotel. I had cockroaches in the bathroom. When I finally arrived home…i noticed the airline had damaged the zipper on my suitcase. An awful awful trip thanks to American Airlines.
Given Covid protocols, it is still baffling to me how these planes can be so overcrowded. But the flight in general was okay.
Once we got on the flight everything was fine. The first leg of our flight was delayed 3 times but American sent us emails allowing us to chose a new itinerary.
Pros: "The seats and plane condition were fine, however the crew was swearing and unprofessional."
Cons: "No snacks available."
Pros: "The crew was amazing and very personable!"
Pros: "Boarded easy"
Cons: "Not making me miss my connecting flight home by refueling on Nassau for over 2 hours"
Pros: "The crew was amazing and we arrived early! It was the perfect flight!"
Cons: "Very friendly and safe staff"
Pros: "Flight 1751 Miami to Cleveland 1/11/21. Flight attendants did not enforce mask policy! Family of four sick sneezing, coughing, short of breath. The fathers mask was down the entire flight. Even when the flight attendants picked up the trash. They were informed after the flight they did not comply with CDC, Department of health, and state policies. Their response was “ I made announcements overhead. Didn’t you hear?”. Appalling endangering customers and disregarding Federal, State, and local policies."
Cons: "People promoting safety and doing their job."
Pros: "Crew and pilot were great."
Cons: "The plane was absolutely PACKED during the peak of a global pandemic. Completely irresponsible to not have people spaced out by at least one seat."
Cons: "Could not checking or do anything from the app unlike others"
Pros: "Me rompieron el equipaje"
Pros: "Smooth ight"
Cons: "Need to add cabin service"
Cons: "Departed 1 hour late."
Pros: "The seat was a caca"
Cons: "Pagar una maleta pequeña mortifica"
Pros: "Flight was so smooth"
Pros: "The cleanliness and the seat arrangements"
Cons: "Snacks could have been given & Small bottled water."
Cons: "Crowded and hot just like Miami"
Cons: "Passenger that sat next to me occupied part of my seat."
Pros: "Good range of entertainment, comfortable seats."
Cons: "Some dinner choices had become unavailable by the time I ordered."
Pros: "Good entertainment, seats were ok."
Cons: "I paid for a seat with extra leg room and then was told at the gate that there were none of those seats left, despite the fact that I booked and paid for that seat 3 weeks ago!"
Pros: "The crew were nice, glad I paid for the extra legroom."
Cons: "The food was only so-so, but it’s only a short flight so you can’t expect too much."
Cons: "I find seats a bit narrow"
Cons: "No food on the International flight from Kingston to Miami."
Pros: "Generally, the stewardess are new (slow service), but very kind and considerate."
Cons: "I take this flight quite a lot. These comments are for this flight (MIA/MSP) - but not necessarily only for this exact flight that I took on 10/1. To be clear - the crew says "this is not AA", it is Republic Airlines". Well, they must think of themselves very poorly. Their food in first class is always changing - oh, I meant only the names for the same exact meal change. "Grilled Chicken with Couscous", "Grilled Chicken with Risotto", etc.. - all cold meals as they do not have an oven/microwave? on the plane. They are charging first class international prices for economy domestic service. For this amount of money, they should have better meals and a more modern airplane. The first class is always freezing (even in summer) while the rear cabin where the crew stays when not working, is hot. So if they make the first class happy with the correct temperature, they cook in the back. I have also observed more people than usual coughing and getting colds - both ways - than any of the other flights I take regularly (over 115,000 miles on AA this year). I would suggest that AA make it clear that Republic must offer better service to their customers - especially for the large airfares they are receiving."
Pros: "The plane was not busy so services took about 5 minutes, everyone had 2 seats minimum and generally quiet. Had it been busy, it would have been different in that seats were not very wide, aisles very small, if the seat in front reclines and you don't, you can't see your screen and not a lot of space in general."
Cons: "If you want to select your seat, be prepared to pay £175 per flight. This is ridiculous! Second meal was a very bare bbq beef pie or sweet potato pie... On their own with nothing else and it arrived 30 minutes before we landed so very rushed. On a 9.5hr flight the 2nd meal needed to be an actual meal and come sooner than it did."
Pros: "Flight crew were very apologetic"
Cons: "Missed connecting flight from Miami. Only one flight per day. Had to take a flight to an alternative location, drive for an hour down the coast and take a ferry to my final destination."
Pros: "I had to buy new clothes after lost bag and since bag had been lost twice during my trip, I was reluctant to check the bag. It was of size to cram into my carry on so I did that, but American staff demonstrated concern, had a sense of humor and helped me get a comfortable seat to sort of take some of the sting away. All that was great of them I was aware of being in an upgraded seat. No complaints, but it stung a little because I was deeply aware of the reinforcement of class. The small, extra comforts were wonderful and I wish everyone had them while risking their lives together over the ocean - especially the extra room At times, on the way over I felt a claustrophobic panic. But to stay positive, they were kiind, sympathetic, funny, sweet. I appreciate them."
Cons: "The original booked flight was about 12 hours before the rebooked flight. We got up at about 2:00 am to leave for the airport at 3:30 am for a 6:30 am flight. We were all packed and booked our ride and shuttinlpg down the computer at the last minute when we noticed an mail after midnight telling us the flight was cancelled. We called and were told there was nothing they could do, due to connections and this was entirely their fault. Approximately 12 hours later we took a “red eye” thus arriving a day late for our hotel and car reservations. We were charged baggage fees and not sure if our priority boarding will be refunded."
Cons: "My flight from SFO to Miami was delayed so I missed my connection to Rio and now I’m NYC on my birthday instead of my final destination. The flight status was changed 7 times. And AA said they would get my bag off but they did not and now I have to wait at JFK and hope it got rerouted here. And if it didn’t to hope it can on another flight before I hopefully actually get on a flight for Rio. Nobody has comped me for losing a day in Rio and for my hotel room. And this has been the worst flight exeperience or my life which unfortunately landed on my birthday. One I’ll remember in a sad and bad way. American Airlines refused to compensate me because I got my tickets via Kayak and I haven’t been able to find a number to complain to a Kayak agent whom I sure would say I had to contact American Airlines and nobody would help or take responsilvitu for this disaster."
Pros: "The planes were on time. On our way down to Cozumel. The pilot let me 4-year-old son see the cockpit. Which was AWESOME, they were great As well as the flight crew on the way down. The trip down was terrific, If AA had this level of service all the time I would fly with them all the time."
Cons: "The trip home was more of what i expected from AA. The check-in process was slow and i was overcharged for my bike, On the way down it was $25 the same price as previous AA flights, On other airlines, it also just counts as a piece of luggage. On the way home i was charged $150 oversized luggage, yet it was <50 lbs and within the size limits. The flight crew was not overall friendly. Very business like and not warm at all. If they were a restaurant i would not be returning. The locks on my bike case were both broken off. the case was not locked. Nor was this done by TSA as they would have left a note as they have previously done."
Cons: "No movies or other entertainment that I could find"
Pros: "The duration of the flight, nothing to do with the airline"
Cons: "I was forced to check a bag in when I had flown previously the week before with the same carry on. $50 spent for nothing in my opinion. Per the supervisor over head bin size does not change yet my bag was "too big" like I said I had flown literally 4 days before this trip and had no problems with my bag fitting nor did any of the flight attendants say anything. I am just annoyed. Also I didn't know that I would fly American as it's through Alaska originally, maybe that was my lack of attention to detail. The carry on situation is what irritated me the most. This is also not the first time that I've had a problem with American Air."
Pros: "Tiny airplane but single flght crew managed my and from what I could see fellow passengers needs commendably. Whilst I didn't like needing to hand in my carry on (without much warning so I didn't have time to pull out a magazine to read) on the plus side it was stored well as my suit carrier came out unscathed and you get your bags curb side as soon as the plane lands so you don't have to wait for the rest of the bags to unload."
Cons: "Because the airplane is so small there is not much room to move in the aisle (thankfully most people just sat down for the short flight), also you have to hand in your carry on baggage so that it is stored with the main bags."
Fue un viaje desagradable debido a su retraso.
Cons: "Crew was late and delayed flight 10 minutes"
Pros: "First time flying united and i love the bag policy. Great airline"
Cons: "I’ll fly United anytime"
Pros: "Well I like the that I was allowed to pre board because I had a 1 year old with me."
Cons: "My one year old was a lap baby. There was virtually no space between the front seat and mine. This made flying very uncomfortable for both me and my daughter."
Pros: "Clean aircraft helpful staff"
Pros: "That they had TV in flight"
Pros: "Friendly helpful flight crew"
Cons: "Entertainment wasn’t working well at all"
Pros: "Crew was kind and thorough but gate agent was rude to me and others. Very snippy and acted as if I was bothering her when I asked a question."
Cons: "My seat was broken. Bottom was completely collapsed. 12B So hot and stuffy as well."
Cons: "More leg room in economy"
Cons: "The gate agents did nothing to combat the gate lice that lined up in the "boarding" lane long before their boarding group was called. I almost missed my boarding group (which would have resulted in my carry-on being gate-checked all the way home) because the line was 40-deep. Only after asking the first person in line did I realize that the people lined up for "Boarding Group 3" were actually all Boarding Group 4. My flight didn't have working AC, and my seat didn't recline. I was burning up the whole time, and forced to sit at an unnaturally upright angle for the entirety of the 3.5 hour flight. I've never had a good experience with United. I will not be flying with them again."
Cons: "I took three flights from San Diego to San Francisco, San Francisco to Chicago, Chicago to Montreal. San Diego departure was almost an hour late. The Chicago departure was half an hour late because the pilot wasn’t checked in yet. It is very frustrating when I run through Chicago airport from B to E"
Pros: "Nice quick flight staff great and very helpful!"
Cons: "Entertainment wasn’t free"
Pros: "Wonderful timely departure and landing"
Cons: "The United boarding staff was no help at San Diego airport. I was at the gate 30 minutes before flight take off time, but by the time I arrived, the door was closed, so I was waiting in front of the gate seating area. the flight time was 10:40, and my clock says 10:41, and the flight was gone. This is my first time in 20 years gate attendant didn't announce anything, and there are other people who missed this flight. Because of this, my rest of the trip was miserable, missed meeting in Santa Fe. I need a money back."
Pros: "It was quite average, nothing special.They severed some drinks and you get a bag of pretzels. The staff was very friendly and nice. It was only a 1 1/2 flight, so the only entertainment is magazines."
Cons: "The legroom was fine for me, but if you are about 6ft tall or over, you will feel a little cramped. Try to get an exit row seat if can."
Cons: "The counter person was inexperienced."
Cons: "Miserable seats. Inadequate overhead storage - I was forced to put my only carry on, a day pack, under my seat making the small seat and foot room even more uncomfortable."
Pros: "Truly don't remember his name but there was one young man on the plane that was very helpful highly recommend he's only been with the airline about 8 months and what is professional in every way thank you"
Pros: "Preassigned seating . . . that's about it."
Cons: "Well, we were greeted at the gate by an attendant who told us we'd probably miss our connecting flight and that we could go home and try again tomorrow or chance it. Then he charged $200 for my board bag (talking a surfboard to Costa Rica) and finally we arrived with 4 others just as our flight was scheduled to pull off and they couldn't be bothered to hold the plane for us as we sprinted across the airport."
Cons: "I had charged 300$ for my extra luggage this morning at the checking ....it never happened to me before usually I paid 100$ but never that much... I will never ever flight with United again for sure."
Pros: "I guess the flight was ok. The pilot knew where he was going"
Cons: "It can't be true that they have not even a small blanket for someone who kindly ask and then when the flight is over you see them every where and unopened in first class. Pretzels,... Seriously..???. These airlines are n need of a real policy that lets them know it is money we are expending when we take a flight. And taking the carry-on bag. AFTER YOU PAID TO HABE IT WITH YOU?? Unacceptable. And not seating people together after you call and re call and talk to 3 different persons... The last one just says: I will see what can be done and then ignores you... Not NICE. Please remember that many airlines have come and go. Those are some of the reasons."
Pros: "The flight journey had turbulence, but the landing shows the pilot just not having good skill during landing, extremely rough"
Pros: "Everything was perfect."
Pros: "The crew was very swift in resolving the issue and getting us on another aircraft."
Cons: "Hated that we had to unboard for something as simple as radio/printer connection. I had other arrangements at the time I was supposed to land."
Pros: "Ive been delayed at the airport since 9 am it’s is now 9:41 pm and finally switched to an American Airlines flight so I can get home. Good thing I did because now that same flight is delayed until 8:45 tomorrow morning."
Pros: "service as expected, crew accommodating and polite"
Cons: "Warning bring your own meal! there were only snacks available for purchase, the hot foods advertised in the magazine were not on the plane. Internet was not available (even though purchased) for more than 1/2 the flight"
Cons: "They put my luggage on a flight 3 hours later. I bought this flight so I can get to the wedding rehearsal on time. All my fiancés and my clothes are in that luggage. So now we are late to the wedding rehearsal that my fiance is the maid of honor for and we still have to head to the hotel to check in and get ready. It's just unacceptable."
Pros: "They gave us free tv since we had to wait so long and they made us wait for an hour on the tarmac."
Cons: "We had a connecting flight from San Francisco that we missed due to their delays. We still don't know why it was delayed. They didnt give a clear or concise reason for the delays. Our flight landed a few minutes before our connecting flight departed and instead of holding the plane like they have done in other reviews I've read they actually took off early. We were automatically given tickets to the next flight out to our final destination (which was 6 hours later.) This was sucky but we didn't have control over it so we dealt with it. However when we went to customer service to print our new tickets we were "greeted" with two apathetic employees. The first one we didn't actually get to interact with because after waiting in line for 10 minutes when it was finally our turn he held his hand up to stop us from walking up to the counter and just left. No explanation just headed out. So we headed over to the "premier" line for a procedure that should literally take 3 minutes to interact with the next employee who made it somehow our fault that we were mildly upset with the situation. My father always told me United "sucks" we gave them a chance but we should have heeded his fatherly advice. Oh and a bonus my traveling partner has a broken pelvis so sitting around for hours on end was just salt to the wound."
Cons: "Flight was delayed for man hours. First Class cabin was a disgrace - old seats, no padding, plane appeared dirty."
Pros: "The staff were very freindly"
Cons: "They had a setup if you wanted to watch a movie you had to log onto your computer or other device, but you had to down load the United airlines app, but my IPad would not connect to download."
Pros: "The crew and flight was excellent. Two short flights to get to my destination."
Cons: "Their new fare for budget flights processing is outrageous. I was advised booking the flight carrying size only undervfront seat storage. Then got an email explaining how this works. Then tried to checkin online 24 hours prior and you can't since you are not checking baggage. Got to airport to find that can't checkin except at counter as you need a UAL employee to scan their I'd during process to get boarding pass. Waited for employee and then she was rude about it. Again reminded me I can't bring anything else onboard or will cost me extra at gate. If UAL wants to offer this they need to be more customer friendly. I was far from impressed for the inconvenience I experienced being s longtime UAL Frequent Flier."
Pros: "San Diego airport had a curfew of 11:30. The flight was delayed 30 minutes and the crew did a great job of boarding with a purpose to expedite the process and have us ready to take off by curfew."
Cons: "The flight was 30 minutes late in a city with a curfew so we ran the chance of not being able to take off that night."
Cons: "Flight was delayed 2+ hours because of the crew. Wouldn't it make sense that if the flight was scheduled to depart at a certain time, 5 minutes before that, still no crew, let the passengers know then? No. Not if you're United. They told us to wait 20 minutes, then after 30 minutes told us about the delay and the New departure time. But when that time arrived, still no Captain. Finally, after another 15 minutes, we're on the way. Except not quite. Now, they can't get the weight and logistics of the flight worked out. C'mon United, get it together!!"
Pros: "The airline seated an elderly physically handicapped man on the aisle, blocking me & my daughter from standing or exiting the row to use the restroom for the 6-hour flight."
Cons: "No food or drinks during the flight. The handicapped passenger should have been seated next to his family member, rather than by himself. He needed help for everything!"
Pros: "Got in early, but unfortunately no gate to unload passengers for almost 20 mins"
Cons: "Stewardess told me I had to use overhead bin for my personal item. Personal item met requirements with ease. Did not listen to this woman's command."
Pros: "That we arrived alive."
Cons: "We weren't allowed to put our carryons in the overhead. We were forced to put them under the seat in front of us because the plane was full. This left no place for our feet or stretching our legs. The seats were cramped so closely together, our knees touched the seat pocket in front of us. When putting down the tray table, it pressed against our stomachs. The landing was the worst and scariest one I've experienced in over 40 yrs of frequent flying. We hit so fast and hard that the plane teetered from one wheel to the other and fish tailed so hard that people's necks were hurt. If possible, I'll never fly United again."
Pros: "The flight was fast."
Cons: "The flight was delayed 10 hours for no real reasoning and nobody was compensated for anything."
Pros: "Crew was nice"
Cons: "On my flight back during taking off, I was throwing a trash away into a little bag that is also designed for vomiting. When I pushed a trash into the bag, I felt that it was already wet. Somebody vomited into it at the previous flight and placed it back to the seat's packet. I am not telling that it was the cleaning crew's mistake because it looked like unused until I pushed my hand into it, but it was still a very unpleasant experience and could be also a health hazard."
Pros: "Missed connection in SF to Medford due to other planes at our gate not allowing us to de-board on time to make my connection to Medford ...!!"
Cons: "They did not let my daughter board to safely get home to my mother because she was to tall for a two year old and even after they were provided a birth certificate they still gave her seat up and wouldn't put her on a plane home until I bought another ticket. I am military I only flew with united because we have a contract with them"
Pros: "The crews were very friendly!"
Cons: "On the return flight from SAN to DEN I was assigned seat 38A. Nobody should be crammed into a spot that small!"
Pros: "The pilot continued to interrupt our flight home. Watching movies, 4-5 hours his overrides of loud, loud announcement were useless. Trying to take a nap, dark, early evening. We at 29,000 feet, we're ahead of schedule, we are going to arrive 30 minutes early. Then we arrive early sit on the tarmac, because guess what was at our gate; ANOTHER AIRPLANE! All his rushing and interruption were a waste. The ground team had him wait 200 feet away from the gate for another period of time. We arrived three to five minutes early, at 7:30 PM. Very unpleasant flight."
Pros: "Crew was great"
Cons: "Plane was really noisy and made a weird noise during takeoff and landing. Sad thing was I had to board the saw plane from San Francisco to St. Louis as well!"
Pros: "It left on time and arrived earlt"
Cons: "I was seated in a window seat and another woman my size about 110 pounds was seated in the aisle however there was a 400+ pound man sitting in a middle seat which made it very difficult for me especially to even sit back because it was touching me the whole time when you have somebody of that size You should make sure they are on and I'll because then the find attendance would have some difficulty getting through instead of your passengers being inconvenienced either that or force people of that size to take two seats"
Cons: "I had the unfortinate luck in getting the seat at the very rear of the plane. It was a red-eye flight and i was really hoping to get some sleep because i knew i was going to have an 8hr layover in Chicago. No such luck on the sleep because the flight attendants were so rude, they were talking very loudly and very vulgar yhe entire trip. I know i wasn't the only one upset because everyone around me was trying to sleep and couldn't. We just kept looking at each other like "really? Come on people!" and it wasn't till about halfway during the flight that they came over the intercom telling how to turn off the tv's on the back of the seats. It took the person sitting next to me to use the flashlight on his phone to be able to find the right button on the arm of the chair. After the experience i had, i will never fly United again."
Pros: "Shortened flight was unexpected & appreciated. Not sure if I lost some weight or united finally lengthened safety belts but I didn't need extension this trip."
Cons: "Feel like I got conned & ripped off over set upgrade at the checkin kyiosk. Offered an economy upgrade for $79 which actually was $94. I selected seat by window that had no other passengers listed in the seating aisle but somehow in the short period of time I upgrade & walked to gate a middle eastern family with 4 kids, none over 4yrs of age happen to book the seats in my aisle. It was not comfortable & definitely not an upgrade worthy of the xtra $ having kids kicking my chair, yelling, & crying majority of the trip. Had an extreme migraine when finally landed in Houston."
Pros: "Once in the air the flight was great."
Cons: "1/2 hr before boarding should have occurred we were notified of a delay- 1/2 hr. I knew I was going to miss my connection and asked, and told if I did they would put me on the next one out an hr later, but could not nor would not address it until necessary. When we arrived, they informed me of the gate to go to... which we ran to... and when we got to there were told the plane left 15 minutes ago."
I will never fly Frontier again!
Weather delays of hours but staff were professional.
Very old plane and extremely uncomfortable.
Really uncomfortable and outdated plane
Not a lot of leg space but the flight attendants were very nice and comforting to ensure we had a good flight to our destination
La entrega de maletas fue despues de una hora
Communication is key !! Worst flight in history goes to frontier Getting to the airport on time to late delayed flights Air conditioner broke so we had to be delayed on the flight home as well I would never recommend
Experienced a 1 hr flight delay, but they kept u updated on changes. Very clean, new looking planes. Have to pay for any inflight food /beverages. Little leg room but ok for short flights!! Helpful, friendly flight attendents. No wifi onboard. Have to pay extra for larger carryon bag & extra legroom seats. But basic flight prices are good so will try them again!!
Wasted my time while I could enjoy Disney park
They cancelled my departure flight, and the rebooking process was not easy. My returning flight boarded late. You get what you pay for.
Pros: "The wonderful crews and the comfortable seat"
Cons: "Snack and drink"
Pros: "New plane but uncomfortable"
Cons: "Get beverage and snacks."
Pros: "The pilot managed to land pretty smoothly despite the turbulence."
Cons: "Wait time before take off Snacks (at least have coffee or water) Seats were uncomfortable"
Pros: "Boarding process was easy"
Cons: "Check in and fligjt info were bad, check in online was not possible and no customer svc available to assist, neither via phone nor online chat, website constantly out of order... we could only do something at the airport, long line of waiting"
Pros: "The flight was only 3 hours?"
Cons: "Communication about the delays. More attendants working at night & more food/drink options open later."
Cons: "The manager was so crazy, i think she have to work on the circus."
Cons: "I Never in my life flying again with frontier"
Pros: "All was okey"
Pros: "Yes, the crew was amazing and I enjoyed the leg room."
Cons: "I recommend for being punctual"
Cons: "Many people without masks."
Pros: "Execution of the boarding/ exiting process"
Cons: "A little more space"
Pros: "On time reliable."
Pros: "The crew was fantastic!"
Pros: "The crew was very helpful towards my elderly mother. The plane was clean."
Cons: "For the price I paid, I don't see how things could have been improved."
Pros: "Crew was nice! Liked the Temperature check and fast boarding."
Cons: "Seats are barebone, and doesn't recline. No seat-back trays."
Cons: "Lost my luggage and ruined my trip."
Cons: "The flight was almost full. Disgusting"
Pros: "Absolutely awful! I have never seen such a ridiculous airline before. More than 3 hours delays? Unbelievable! I am now at Miami airport stranded because of the long delays with Frontier flight from Atlanta. This is absolutely unacceptable!"
Cons: "Absolutely awful! I have never seen such a ridiculous airline before. More than 3 hours delays? Unbelievable! I am now at Miami airport stranded because of the long delays with Frontier flight from Atlanta. This is absolutely unacceptable!"
Pros: "Direct floght for the route with really no competition for the same airports and similar times. Checkin staff was courteous, embarking was swift, flight on time, safe, no issues."
Cons: "No quick bag drop off option, very slow to be processed. Tons of fees, they really add up and if you pay the extras it can easily be more expensive than the competitors. Super rude and careless flight attendant. Asked for bathroom permission for my 3-year-old once we were at full altitude and she denied. Sure enough 2 minutes later an adult just went for it. Then as the seatbelt sign was off she was blocking the aisle with the trolley. When I asked kindly to make room, she didn’t even acknowledge that she heard my request... she did, eventually, without even looking at me. Also very slow to get the stroller and a bit slow to get the baggage but these latter issues may be airport dependent."
Cons: "Seats did not recline. I had to pay extra to make sure I sat with my children which is absolutely rediculous. Did I mention the seats did not recline. Also On literall all four flights we sat near the back since they offered one seat that was 0$ the others were $9 each flight. On all the flights the staff joked loudly talking about their weekend or what they were going to do. I understand being social but keep it down. We are traveling and exhausted. They kept waking my children up with laughter. On top of this. They misplaced our baggage for 24 hours. Ok yeah not such a big deal except when you were going to drive two hours away and going to need bathing suits and things in your bag. They ended up refunding the $50 luggage charge but did not refund anything I had to purchase ....."
Pros: "The price of the ticket."
Cons: "- When I arrived at the check in counter at least an hour before my flight, there was one employee working the check in counter talking to a family ahead of me who were clearly agitated. As their very loud and public confrontation continued, I learned that the employee was trying to get them to pay for their clearly over-sized "personal items" and they vehemently disagreed. The employee did nothing to diffuse the situation and just engaged in arguing with them back and forth. They argued for almost 30 minutes while I stood waiting, worrying that I was going to miss my flight through no fault of my own. - When the angry family finally left, the employee called someone on a cell phone and a few minutes later a second employee arrived. The first employee began furiously typing and working on his computer and ignored the now long line of customers in front of him. The second employee began helping the rest of us but was also much less than enthusiastic. He asked me to put my small, overhead bin sized bag on the scale and I did so. He then told me there would be a $40 charge for the bag which I was surprised by because I thought the charge for a carry-on bag was $25. He told me that "the prices went up a few days ago." I was already so delayed that I told him to just charge the $40 so I could make my flight. He processed and then he took my bag. When I asked why he was taking it, he said, "Oh, you checked it," which I had absolutely not agreed to do. Seeing the line behind me and the very few minutes I had left to actually board my plane, I just let him take and check my bag. - At no point was I offered an apology for the altercation that nearly ruined my travel plans. (I have many many years of customer service experience and it is my firm belief that while that family WAS in the wrong and very difficult, the employee could have handled that altercation MUCH better.) - At no point was I able to choose or change my automatically assigned seat, so I ended up very uncomfortable in an aisle seat next to a baby in lap. I chose a red-eye flight so I could sleep overnight and I ended up getting NO rest because I was so bothered"
Pros: "The check in staff were rude, we felt like we were rushed. Frontier is a deceitful airline, they didn't tell us that the bags were SO expensive, usually an airline gives you some bag for free, nope! Carry on and checked luggage cost a ton of money. Not to mention you have to pay for seats, which is expensive! If you're travelling with someone and you don't pay for seats and you wait until the end to be assigned then you won't end up sitting beside the person you're travelling with and I must tell you the response I got from them was that they're busy and they have no time to deal with this. Then there is the flight crew, through the flight all I could hear is the flight crew talking about how they are on a waiting list and something about becoming a full attendant and every other word was accompanied by a bad word. I would file for a refund if I thought that would get me anywhere. Sorry Kayak I like you but from now on I'll be going direct to American Airlines. By the way! The CEO of Frontier is the former CEO of spirit...That alone should tell you stay AWAY."
Cons: "Airplane is new but chairs are made of plastic and very thin, they don't recline and you have very small space -- very uncomfortable. I flew from Miami to Vegas (5 hours) The plane flew at low altitude the entire way and went right through all storms just to save fuel/money. People were afraid for their lives because the plane was shaking so bad. I travel 1-2 weeks out of each month by plane for work and I am not afraid, I knew it was fine, but others had no idea and were very afraid. I know it is a cheap airline, but the real problem I had with them was they are not honest. Their website says that if you chose your seat online you have to pay, but if you do at check in it is free and they will try to keep your party together as long as there's seats available. Upon arriving at the counter they wanted to charge me to keep me and my fiancée together, otherwise she was at the front of the plane and I was all the way at the back. The plane had extra seats and we got there early to get assigned seats together but even the manager would not help me even after showing their website. He said the computer will make them charge me and there was no way around it. There's always a way around it. At the end of the day, paying for seats, all bags you check in or carry on, foods/drinks in the plane, I paid just as much as flying with a good airline such as Delta. I will never fly with them again, that is for sure."
Cons: "I've traveled consistently between 4-6 times a year for the last 15 years and this was my first trip with Frontier. It was by far the worst travel experience of my life. One of the passengers was so drunk that she threw up all over the gate agent's podium, and this passenger was still allowed on the plane. When we boarded, we had to circumvent the vomit because it hadn't been cleaned up yet. There were multiple passengers on board who brought their own alcohol, were noticeably drunk and extremely loud. I understand that this is not your crew's fault, but there was a complete lack of understanding as to how to handle the situation. The pilot scorned passengers as a whole, and noted that if people didn't calm down, he would force a landing in North Carolina. The responsible passengers such as myself not only had to tolerate the debauchery, but also felt like we would be potentially be punished for other people's bad behavior. The flight crew seemed to have no idea how to handle this situation. I don't understand why is passenger are blatantly breaking federal regulations, the crew would not do anything about it. When I attempted to check in online, literally ever seat (including middle seats, back row) had an up-charge which is simply ridiculous. the seats were small and very uncomfortable. I will never fly Frontier again. I'd pay double for a flight with another company just to avoid them."
Pros: "Can say I liked anything really"
Cons: "Staff was horrible! Customer service did anything but customer service. They had a "too bad so sad" attitude towards customer. Arrived 12:35am for a 1:19am flight and was denied check in because supposedly counter closes at 12:30am. So I was denied entry for 5 minutes? I had to pay a taxi, extra night at hotel then a fee for rescheduling flight. Ridiculous, NECER flying Frontier again! Even if tickets were free! I booked/found flight on kayak app. I would suggest kayak remove them, experience was so bad that negatively effects kayaks reputation too. Also, every other airline provides complementary beverages and snacks, NOT Frontier. Also free bag check? Nope frontier charges everything! Even a carry-on which is free everywhere else. Absurd, truly worst flying experience EVER!"
Pros: "The desk agents at San Diego airport were helpful, poor people. I can only imagine the headaches they get from trying to fix Frontier's issues satisfactorily. That is about the only positive thing. Frontier's help phone line was ridiculous and when I finally got a person they were non sympathetic to my issues and completely not helpful."
Cons: "Fair warning: never fly Frontier. My flight from San Diego to Denver and then on to Atlanta was bumped the first day because the plane "broke", which would cause me to miss my connector. The airline put me in a hotel, which was fine (even though I had to pay a $200 security deposit that actually accidentally ended up being $400 and I didn't get back for 4 days). That next morning, I got a text saying my 6:15am flight was delayed by more than an hour, so I called Frontier and asked about my connector times. They told me I would have 10 minutes to disembark the plane and make it to the next gate and, if I did not, I would be stuck in the Denver airport for 12 hours. I asked if that was the case would they put me in a hotel.....they said no. I asked if I changed my flight to the next day would they put me in a hotel....they said no because it was my choice to change the flight (as if that is a choice). Thankfully, I know people in San Diego, so I stayed with them that night. Next morning I take an Uber at 4:30am (at the cost of $30+ dollars) to the airport only to find out that the flight was severely delayed again (no text notice this time from the airline). When I say severely, I mean my 6:15am flight was rescheduled to leave at 10:45am. That would, once again, put me missing my connector. I waited in the line with the 50 other passengers to talk to the desk agent for quite a long time. At first, the agent told me that I would have to wait until the next morning again. I then told him my plight and the events I had already been through. He found a route that would take me at 11:35am from San Diego to Denver then have a 2 hour layover, then fly to San Antonio, then finally get to Atlanta at 12:20am. So, that is me arriving at the airport at 5:00am Sunday morning and getting into Atlanta at 12:20am Monday morning.....over 16 hours with the time change. So, I had to take it. Frontiers way of making up for all of this nonsense? They gave me a $100 voucher to use towards future flights. Basically a worthless piece of paper I will never use."
Cons: "When we checked in at the start of our flight in Denver we were told the flight was cancelled by a very RUDE attendant at the counter even though the reader board showed it was on time. The Frontier person had absolutely no intention in helping and could really care less. Ended up going to the South West counter and the people were great. Frontier should take a lesson form Frontier about customer service. When I book my next flight I will have to be very desperate to use Frontier because of the way I was treated."
Pros: "People were professional and everything ran smoothly."
Cons: "I'm sure there's some tiny print somewhere explaining carry-ons are $45 but it should be more obvious when booking - even if you do it through a third party. It soured the rest of what was otherwise perfectly good service. Other passengerss reacted the same way. I was charged and then noticed the family next to me was charged only $40 for checked bags. The looks on their faces for having to pay for both types of bags was priceless. I mentioned the cheaper check-bag fee at the counter and she said, "Oh, but you said it was carry-on". It just felt scammy. Easy-Jet has been a discount airline for ages and they give you all the options up front so you know what you're getting into. They practically charge you for toilet paper but there are no surprises. Add the extra aggravation of LaGuardia's third world style and you end up with a frustrating day for avoidable reasons."
Cons: "I didnt like how i had to pay $105 for a carryon for going there and back. Thats ridiculous! I can understand the initial price at the checkin gate but that price shouldve been covered for the roundtrip. I will never fly Frontier again. And ive told several ove my friends and family not to fly with that airline either. The reason why they are so cheap was because they will find a way to get you in the back end of the deal. I couldve flew with American airlines with no layover and not have paid a fee for a carry on. Wouldve been at my destination faster and no hassle."
Pros: "The guy who checked me in at the airport"
Cons: "Is very sneaky and is not easily disclose seats cost of the additional money food cost additional money drinks cost additional money. In addition they charge you for not only bringing your bag to be checked but to bring a bag on the plane. They do not do anybody any good to not disclose that when booking the flight in large font or a pop up window before you officially book. We sat on the runway at the Denver international airport for over an hour once we landed again completely irritating and dissatisfied!"
Cons: "We waited an hour on the tarmac for a gate to open. It took another 90 minutes for them to get the checked bags to the carousel. Frontier's excuse was that they usually have 8 people to unload the plane, that day they only had one. Frontier is too cheap to hire people and expects customers to tolerate their operational inefficiency. No one at Frontier showed any form of customer service skills and refused to grant any concessions to delayed, angry customers. In fact, the luggage supervisor called security because she angered the customers so much. To sum up, f*** Frontier and I cannot wait for their inevitable chapter 11 filing."
Pros: "There was a 5 minute delay, but they did fine getting us there in plenty of time."
Cons: "First time flying Frontier, and the plane itself is very uncomfortable. Tray tables are too small to do anything with, and the seats are very thin and hard and do not move at all. The armrests were also super uncomfortable, but when you try to move them back, they still straight up so you can't be comfortable. The crew wasn't very personable like more famous airlines. Everyone seemed pretty unhappy to be there and talked minimally. You have to pay for your bags, food, and drink. No entertainment available to judge."
Pros: "Crew was nice, but very uptight about wearing a seatbelt, not standing in line to use the bathroom, not changing seats, etc."
Cons: "I booked tickets with this airline for the first time because prices were significantly cheaper than with other airlines. However, I didn't realize I would have to pay $45 for carry on luggage, pay extra if I did want a seat in the middle, and even pay for soft drank! After factoring in all those things, it would have been a lot cheaper to use a different airline. Plus, it was by far the most uncomfortable airplane I have ever been on. No leg room, small seats that do not recline and have no cushion. Terrible experience!"
Cons: "There is a lot to complain about with this airline. I cannot comment on the comfort, food not entertainment because I missed my flight. Granted the flight missing was not the fault of the airline however I would have imagined that the staff would have told me in no way would I make my flight with the security lines the way they were. Once we made it through we ran the entire length of the airport to try and make the flight in hopes that they might delay the plane. That's is not the whole complaint because it happens. However; my bags flew with the flight I missed. The ticket agent assured us the bags would get to the destination and I could pick them once I arrived on the later flight (through a different airline). When I arrived NO employees where to be found. The "helpline" not helpful not even to tell me if the bags were there and lock and I could get them in the morning. Instead I was talk to condescending and rude, thanks to Kim in Colorado. I stayed the night over since my home is 3 hours from the airport. Next morning at 8:30 I call to speak to someone, helpline again unhelpful. Could not tell me when someone would be there or anything about my bags. I show up the airport. No staff. I waited for an hour and half for a ticket agent. Once I posted on their social media page that I was unhappy that person told me when they would be there and their hours. NOT THE HELPLINE but I already stood around picked up my bags and was out of there. I will never fly this airline. They nickel and dime you and have terrible customer service."
Cons: "They wanted,discharge me $40 dollars for a carry-on, let's just start there. So in addition to whatever I would have paid to check a bad now carry on items are 40 bucks? Get real. Next there's the issue of the flight itself which was horrible. The seats were no better than plastic folding seats you would buy at target and about as comfortable. Frontier's idea of first class is what every other airline would call coach. There is so little leg room or room in front of you that I couldn't lay my head down on the tiny little excuse for a folding tray. Additionally none of the chairs leaned back. Not that they could as you would be in the lap of the person behind you.so I had to sleep on a red eye for 4 hours sitting straight up on hard plastic, crammed into a row like sardines. I will never fly frontier again."
Pros: "On board crew was very nice and were very entertaining."
Cons: "I've flown frontier before and I have never had a problem. Tried to check in for our flight 30min before it took off as we were running late. The rep who was working the desk (young female, approx. 20yrs old) gave us the worst guest service I have ever received. I did not understand why we could not check in, nor attempt to board our flight, although I understood it is our fault for running late. We did not need to check any bags as we were carrying them on. The woman behind the desk only kept saying you missed your flight and was very disrespectful when our friend tried to talk to her saying "I don't know why your even trying to talk to me, I told you I am done with you." I work in the guest service industry and have never been treated or talked to with such disrespect. I would have understood if she was apologetic and explained to us WHY we could not board or make our flight, compared to being rude and rolling her eyes constantly. I will not be flying frontier again I can avoid it."
Cons: "The flight attendant was laughing during the safety speech, which was a little discomforting if you like to feel as if you may make it alive. If you like to not move your legs around or not be able to recline slightly while in an air plane, then this is your airline. The flights are cheap but they forgot to tell you they charge for one carry on! You might as well fly with a legitimate company and not end up paying the same price if not more because of all the "fine print". The saying goes "buy cheap, get cheap" but this airline is a little out of control."
Cons: "They cancelled my flight. Soonest Frontier flight they could re-book me on was EIGHT DAYS LATER. They have no agreements with other airlines to book cancelled passengers with. They would NOT pay any hotel expenses. It was left to me to find alternate transportation home as well as book a hotel room for the night and pay for it. This was the absolute worst airline I have ever flown on in all my years of air travel. Did I mention that they even charge for the in-flight soft drink? Oh yeah, The seats don't recline, none of them."
Pros: "The attitude of the flight crew is very negative and unfriendly. They do not try to make their customers feel safe, comfortable and delighted with their flight experience but just the opposite. There was one crew member at the self check in machines who was so rude and touched me on my shoulder because he was frustrated of me not knowing how things work with the self check in,"
Cons: "Everything. Spirit Airlines are not a good flight company."
Pros: "Crew very nice"
Cons: "SEATS they do not recline!"
Pros: "The crew and how much space I had cause it wasn’t that many passengers."
Cons: "Just the drinks and food wasn’t really food just chips and"
Cons: "Nothing. Great flight."
Pros: "Staff was attentive and happy"
Cons: "Mediocre airline! You get what you pay for. 6 hours delayed flight! Uncomfortable seats and poor customer service"
Cons: "Allowed to have a carry-on from San Diego charged for it in Las Vegas"
Cons: "no notification that the flight was cancelled until I got to the airport; even then it was not listed on the board and had to go back through security and back to the ticket desk for them to tell me. They gave me no alternative but a refund, basically stranding me at the airport to get another flight. They hurriedly put it on the board, and then told me that the flight was cancelled due to the hurricane that they knew about at least 48 hours before, but still told me the flight was on time 12 hours before it was due to leave. Terrible customer service! Did not even offer to find an alternative for me! No help at all. This airline should not even be offered by you. I booked in March for a September flight because it fit into my itinerary, however the flight times changed dramatically 4 weeks after I booked which became a hardship as well. No one should ever book this airline...it's so called super saver only baits you, then charges $45 for a carry on and at least $6-8 for a seat, I can't say enough about how terrible this airline is. Everything from start to finish was awful."
Pros: "They were hesitant to book me on another airline, but I flew Alaskan Airlines back."
Cons: "I'll never fly Spirit again. They sent me three emails about the flight being delayed TO San Diego and then boarded ON TIME. They didn't want to let me on the plane, even though they never paged me nor did they change the departure screen in BWI. I kept knocking on the door while the stewards looked at me while they were on their phone, dismissing my plea to be on the plane. The plane left an HOUR late... but wait! The lady at the counter was going to rebook my flight and then someone called and told her they needed to let me on the plane because they hadn't even refueled yet. So she begrudgingly let me on the plane... but wait! She forgot to scan my boarding card, so do you know what that means? I was MIA on that flight. Not only did they not have a record of me on the flight (thankfully nothing tragic happened), but they canceled my return flight from SAN to BWI. So after a lengthy phone call to get rebooked, they delayed this flight twice and then just canceled it. I had to go to the counter and beg to be put on another flight. And then they offered me a $50 flight credit. For what? Because I want to fly Spirit again? Um. No."
Pros: "You didn't lose my bag this time and the flight was on time."
Cons: "it was louder than expected for an overnight flight."
Cons: "I arrived to the airport on time. I did not see any marked kiosks so although I wasn't checking any bags, I got in line. I saw kiosks along the front of the counter that weren't being used, but I waited patiently in line. After about 10-15 minutes, the lady behind the counter tells everyone that there are kiosks (unmarked) behind us. I walk back to the kiosk and it tells me that I have not checked in on time. (Apparently, the cut off ended like 5 minutes prior.......while I was waiting in line). I figured it wasn't a big deal because I still had plenty of time to check in and make it to the gate. NOPE They wouldn't even check me in to let me TRY to make the flight I paid for. It was their "policy". So even if I could have made it through security and to the gate more than 15 mins prior when they close the gate to the plane (Which I 100% could have made it), they wouldn't issue me a boarding pass. So I missed my flight and had to spend $200 to buy a flight on another airline. I asked to speak to a manager. They made me wait 45 minutes to speak to somebody. He told me I was a "no-show" for the flight.... even though i was there the whole time including prior to their 45 minute rule. They were unsympathetic to my frustration and seemed smug and slightly amused at my frustration. Overall this airline is trash. It amazes me that they still can't figure out very basic customer service issues. And they wonder why people are fed up with airline service. It's not like we aren't all spending hundreds of dollars on these flights... oh wait, yes we are. Don't be fooled by their cheap fares. They are making money by implementing a bunch of other fees and rules to screw people out of their money. I HIGHLY RECOMMEND THAT YOU SPEND A LITTLE BIT MORE TO MAKE SURE YOU ARENT GOING TO GET TAKEN ADVANTAGE OF BY THIS AIRLINE. Oh and by the way, I wasn't the only one this happened to on my flight. There were at least 3-4 other groups in the same boat. So it wasn't just a one-time thing that happened to me. I very much got the impression that this is a conversation they have all the time. I'd love to know how much money they have kept from people who never got to take their flight."
Pros: "The original flight cost was comparatively inexpensive, but when considering what I got and didn't get for the price, not really."
Cons: "I was charged $57 for a CARRY ON! Whaaat?! That's ridiculous. Most airlines don't charge you that for a CHECKED bag. And the worst part was, when I asked why my daughter didn't have to pay for her carry-on (a backpack), she told me that it was because it was a backpack, and that if I'd have had a duffle bag or some other type of tote, I would not have been charged. REALLY?! How does that make sense? I shoudl have asked her for one of those plastic bags and put my stuff in there! Good fodder for a comic, to be sure. And I will be sure to spread the word about this to all I know. Spirit SUCKS."
Pros: "I was prepared for what I've been hearing about spirit and because of that everything went beautifully. Went really great in fact."
Pros: "The flight price is good, but they will quickly add extra fees if you aren't careful! Check in online & print your own boarding pass or pay $10. Don't just buy luggage that indicates the measurements are in line with their free carry-on measurements because they will be happy to charge $65 per bag because the wheels or handle makes it a fraction of an inch too wide! You'll pay to choose a seat next to your companion or if you want a cup of coffee. Be careful with Spirit Airlines. THEY START OFF WITH THE BEST PRICE, BUT THE EXTRA FEES MAKE THEM AS EXPENSIVE OR MORE EXPENSIVE THAN THEIR COMPETITORS!"
Cons: "They will quickly add extra fees if you aren't careful! Check in online & print your own boarding pass or pay $10. Don't just buy luggage that fits their free carry-on measurements because they will be happy to charge $65 per bag because the wheels or handle makes it a fraction of an inch too wide! You'll pay to choose a seat next to your companion or if you want a cup of coffee. Be careful with Spirit Airlines. They wanted to charge us for 2 carry on bags $260 RT because the two carry-ons were 1/16th inches too wide. Their attitude was all about themselves with a merciless disregard for the passenger. Their website shows the free carry-on measurement without indicating the wheels or handles inclusion, but you'll find that part in the small print below, and then at the gate, they have you "flagged" because you didn't pay an extra fee for a checked bag. When they scanned our boarding passes, they immediately told us to step aside to measure our bags, telling us to pay $130. We ripped off the wheels and handles in front of them and they still harassed us over a sixteenth of a inch piece of plastic that made it slightly too wide to fit into their frame/mold...1/16th of an inch! Rediculous!! We will never fly them again! Be warned!"
Pros: "Crew was funny"
Cons: "Flight was delayed BOTH ways and i got an email hours after I landed stating so. Hate the luggage requirements. Probably won't be using them again"
Pros: "The initial price"
Cons: "1. The flight was cancelled but no email or text was sent out. 2. There were no accommodations for the inconvenience and although the agent did his best to diffuse the already high emotions from he was unable to offer better options to appease the customers 3. The only option I was given was to travel over 2 hours to another airport again there was no accommodations provided 4. On the flight the seats are too close and they did not recline; my flight was little over 3 hours and I was so ready to get off the plane 5. Flight attendants were not approachable 6. Fees that are added after purchasing ticket: Seat, fast pass 7. Lack of confidence in the airline"
Pros: "I liked absolutely nothing about this airline to the point where I didn't even fly with them the day of my flight"
Cons: "They were not willing to work with me to change my flight date do to a family emergency and couldn't give me credit towards further flights, goes to show how broke this airline is if they really need the money and couldn't refund me like other past and BETTER airlines have done in the past, I will NEVER fly this airline ever again and have told many people to do the same, this was my first and last experience. As a side note I had to DRIVE MYSELF TO LAS VEGAS FROM SAN DIEGO because they were not willing to work with me but I still made it to and from my destination"
Pros: "TSA did not accept Spirit's boarding pass on the smart phone. I had to go back to a ticketing terminal to print a boarding pass, get back in the long line, and clear security."
Cons: "Support electronic boarding pass like all other airlines."
Cons: "Flight kept getting delayed, then after 8 hours they cancelled the flight. Stood in line for 2 hours with terrible and slow service just to find out the next flight out was in 13 hours. They didn't give out any hotel vouchers only a few meal vouchers. So I spent a total of 20 hours sitting on uncomfortable airport seats and no sleep waiting for the flight. I had lost a day that I could have been working. All service was poor and the company is cheap on everything. They're so cheap that they can't even serve complimentary soda and water like a normal airline. This is supposed to be a economical flight but really with all of the fees tacked on its about the same as costlier airlines if not more."
Pros: "Refunds were applied quickly"
Cons: "There's no phone number with the airlines where you can actually speak with anyone. I ended up scheduling with another airline for the next day."
Pros: "the sprite drink and m nms"
Cons: "Late 10 hours started in dallas.They said mechnical problems .BULLSHIT i ask a passanger from dallas.The captain was late.then a thunderstorm which was nothing.Then they had to change planes.then they got here they changed planes again WHY CANT YOU JUST SEND ANOTHER PLANE.than i was late to pickup car and i had to get a hotel .NEVER AGAIN your plane SUCKS"
Cons: "Canceled flight"
Pros: "Crew seemed nice although I didn't talk with them much. Boarding went well but the boarding process is hard to mess up."
Cons: "I didn't know that Spirit charges for carry-on baggage. Most airlines offer a personal item and a carry-on for free so I thought spirit did the same. Had I know that they didn't I wouldn't have flown spirit. Imagine my surprise as I am in the airport checking in for my flight at the kiosk and then I see a $55 carry on fee or I would have to pay $100 for it at the gate. I called the customer service to see if they could give me a refund for that fee but no dice. I had to get going and fly out. Spirit was the cheapest flight option for me but after I paid my carry-on bag fee it was the most expensive."
Pros: "The crew was funny knowing the seats weren't the most comfortable they played"
Pros: "The seat and leg room seemed better than average. The rate for the flight was reasonable,"
Cons: "Well this was my first flight with Spirit. Since I went with a 3rd party vendor I didn't know the luggage fees or how they worked. So of course I spent more than I should have if I had known how to handle. In fact I could have planned different and maybe not spent the very pricey fees for the carry-on I used. So I guess the goal is to avoid them or minimize them by purchasing early when you book your flight. Like I said it was my first time so I definitely wasted money due to lack of knowledge on how those fees are done. My guess is many persons flying the first time can & do get stung by those fees when they didn't know how they work & the charges!"
Pros: "The price, the expediency."
Cons: "That they nickel-and-dime customers so that they get that low price point. That drinks (water!) cost. That the fee to check a bag increased for the return trip. That there's only 1 carry-on allowed. That Spirit isn't allowed to send mobile boarding passes to your phone. That Spirit isn't allowed to do TSA pre-check. That I would have had to make an account with them, including handing over lots of personal info, just to check in online. Really the whole trip I was thinking I should have paid $20 more and gone with an airline I like. I will next time."
Pros: "The planes are new and comfortable."
Cons: "The flight attendants serve almost no purpose. You have to pay for everything and almost everyone doesn't want to spend extra cash on food and whatnot. So I found the flight attendants just spend their time gossiping loudly at the front of the plane."
Pros: "The sense of "a deal" at the time of ticket purchase."
Cons: "The "hidden" kiosks to check in, the exorbitant price to check baggage, the "pre-reclined" fiberglass dune buggy style seats, the $3.00 water and/or sodas, and let me not forget offloading at O'Hare down onto the tarmac & walk into the gate."
Pros: "Friendly staff, let me get on the plane even though I was running very late."
Pros: "My flight from San Diego to Houston, TX was Awesome minus the seats, couldn't get comfortable! I'm tall, so my knees were pressed against the seat in front of me. That's really my only complaint! Oh my bad, I forgot to add the ticket counter..the ticket doesn't open until 5:45 so as a result of that, the line was super long! Free bags and head of the line privileges(Military), quick cheap flight from San Diego to Houston at the last minute=winning! If Spirit continue to improve their airline and I can get an exit row, I will be taking this flight more often!"
Cons: "Long lines, due to Spirit opening less than two hours(5:45) before their morning flight( it builds anxiety of missing the flight), you pay for refreshments, and the lack of comfort because of the seats being too close!"
Cons: "Flight was cancelled due to mechanical issues at 1030pm after waiting for 4 hrs. We were all sent to the front desk, got there, and no one came to help us for 30 min. The guy from the gate actually had to come up, I felt so bad for him. He gave - few people at the front of the line cards to call to rebook, but the phone number didn't work so I just called the help line. But most people didn't know and weren't told they could do that. Instead the guy helping us had us form two lines, one for rebooking and one for refund that didn't move for the next half hr. They didn't tell anyone in the line they could call someone so they just waited. The worst is that they told everyone Spirit would not be offering accommodations. It really seemed like a "we aren't going to deliver the product we promised and good luck figuring out what you'll do now." By the end of it, I was just happy to get a flight for the next night. I'm not sure what happened with everyone else once that flight was filled because there were no others. Between the astronomical bag prices and the worst customer service I've ever seen, I won't be flying with Spirit ever again."
Pros: "-The employees are very friendly and helpfull."
Cons: "-everything cost extra -only 18kg allowed (other airlines minimum 20kg, for FREE!!) -only 1 personal idem (other airlines at least 2) -Extra bags (also suitcase) are really expensive!!! -it cost even more if you don't check in by yourself -even if you want to sit you have to pay, should I stay in the airplane???? -water in the airplane cost 3dollars!!!!! (other airlines for FREE, PLUS snack!!!!!) -on my site (WHICH I PAID FOR!!!!!) were used tissue!! -worst airline i've ever flew with! never again!!!"
Pros: "I didn't like anything, seats don't recline, not even the exit row I paid extra for. The flight was cheap until you end up adding checked bags, extra leg room, etc..."
Cons: "didn't like anything, seats don't recline, not even the exit row I paid extra for. The flight was cheap until you end up adding checked bags, extra leg room, etc..."
Pros: "the initial price for the flight"
Cons: "paying for seats,,the outrageous price for luggage,,waiting 40 minutes before they turned the seat belt sign off only to have it turned back on within 5 minutes. Even though the attendants were up and serving drinks in the aisle, they were turning people back to their seat that wanted to use the bathroom, while other passengers were allowed to get up and go to the bathroom. There was no turbulence and we had reached our cruising altitude. When the seat belt sign was turned off, we were warned that it would only be off for minutes because it was going to be turned back on for the descent. Will never fly Spirit again, lesson learned."
Cons: "After the entire computer system of spirit shut down, we sat on a cold floor for 3 hours waiting for it to come back up. The staff was kind and apologized for this problem, but we were offered nothing throughout this whole process. After finally boarding for the short flight from San Diego to Las Vegas, we sat on the runway for a long period of time. Then because of the weather, this short flight turned into 2 hours instead of 1. I understand that things happen, but something like credit or anything of value for the inconvenience would have been highly appreciated by all of us."
Cons: "The crew members were rude and I felt inconvenienced by any request (only made one--for a beverage). I witnessed extreme rudeness of the crew members to other customers as well. The seats don't recline and are quite thin and hard. Without doubt, this was the most uncomfortable flight I've ever been on (as was the other flight on this trip on a spirit plane). I will not be flying spirit ever again. I paid for my checked bag 24 hrs in advance and still paid $42 dollars. I luckily had a printer where I was staying and could print my boarding pass to avoid being charged for that. All that being said, even with my planning and following "spirit 101" guidelines on their website, I ended up paying the same I would have had I flown another (more comfortable, less inconvenient) airline with better customer service."
Pros: "The plane got me to my destination and back without major incident"
Cons: "I bought my ticket through Kayak thinking what a great deal! But what I didn't know is that they would then nickel and dime you the rest of the way. When I went to check in I found that I needed to pay $40 if I wanted to bring a carry-on (each way! I suppose it's possible I was going to leave my bag somewhere?) and then had to pay to pick a seat. None of the seats were actually free, which leads me to believe my original ticket price was like a cover to a very overpriced and boring club. Nothing else is included, not even water, so either prepare to pay onboard or be well-stocked (but not too well-stocked, because if your bag is over weight you have to pay more.) The planes themselves were old and rickety and made some weird noises, which didn't inspire much confidence. The spirit credit card was pushed on me multiple times through my online check-in, my additional seat/bag purchases (note: don't offer someone a credit card while they're already annoyed at your company) as well as throughout the flight. I finally fell asleep only to be woken by a long, blaring pitch to sign up for a credit card. This was my first and last trip with Spirit."
Pros: "I enjoyed the smooth ride and coming and going"
Cons: "I believed and considered it a rip off having to check 3 other bags that weight less than 20 pounds at the chk in and charged me $50 each . I only had to chk in a big luggage that weigh 45 pounds and paid $55.00 going to Houston Texas then to sandiago California. How is it that i was able to carry on my other three small luggages (one per person.....a total of three people ) to then charge me .....$211.00 coming from sandiego back home? The gentle man who chked all my bags said " I got lucky at the begining of my trip !!.....WHAT IS GOING ON ? ....I have been flying spirit for over 20 years and i have NEVER encounted such horrable service that alone charged a ridiculously price for my small luggages. .....I will never fly spirit airline AGAIN ......."
Cons: "this might have been my mistake I did not arrive 45 minutes prior to departure I was 6 minutes past the 45-minute line and they would not let me board the plane..I asked 4 times to talk to a manager all I kept hearing where she was at lunch and she would be down in a bit I waited for almost 30 minutes before I decided just go catch another plane on Southwest to Vegas kayak might want to inform all of their customers dealing with spirit Airlines that the 45-minute cutoff point is crucial...one of the problems is and I received a email from you the day before that it was moved to a different terminal so at the San Diego Airport even the people that work there didn't know where the Spirit Airlines was and there was 5 people behind me who had the same issue and this Airline will not work with us then they tell me it's too late the plan is already full...I did fly back from Vegas on spirit but what I thought was kind of bizarre with people still boarding the plane five minutes prior to takeoff...next time I go to Vegas I might just pay the extra money and Fly Southwest ...and besides that that plane coming back from Vegas did not sell mechanically strong it made all kinds of noises when we landed and everybody was even looking around like something was going to fall off the plane when we landed in San Diego"
Pros: "when we landed safely"
Cons: "Shysters of the not-so-friendly skies! As a loyal #AlaskaAirlines customer, I hesitated before buying tickets on Spirit from San Diego to Vegas. After finding an online "deal" for Spirit, maybe $100 less expensive and a convenient flight time, I bought them. Spirit should be heavily fined, if not shut down, for their dishonesty. Upon check in, there was a surprise $55 fee per checked bag and $100 FEE PER CARRY ON bigger than a purse EACH WAY. No cash was accepted at the check in, gate or in-flight. This was not a problem for us, but felt bad for any person who forgot theirs. Once on the plane, Spirit charges $3 per water, soda or juice (inc $3 per refill). Cheap snacks started at $3 per small courtesy size though $7 per "luxury item" of cup-o-soup noodles. Icing on the cake of poop experience was our airline server. Shocked in to tears of laughter, the woman with the beverages walked up and barked "what do you want?!" To our row. I asked to buy the Moscow mule. She said, "where is your card? If it is not out of your wallet now I am going walking away. Other people want drinks and I don't have time for you to get out your wallet!" LOL!! I gave it to her, then she barked a similar rant at the nice people sitting next to me. NEVER, EVER will I fly Spirit again. The charges alone are so dishonest but the service is awful too."
Pros: "Nothing other than the fake price when purchasing a ticket"
Cons: "Everything else! You have to pay 45 for a carry on and 100 for a checked bag!? And if that isn't outrageous enough, you have to pay for a seat! Yes a seat! Your ticket purchase is nothing more than the beginning of fees and getting nickled and dimed everywhere. That was my first time flying Spirit and I will never do it again. I am United Club Card holder and only took this flight because it was so 'cheap' in reality I could have flown with United for less. That spirit stays in business is mind boggling unless their business model is to get every person to fly with them once, then they have a perfect strategy."
Pros: "the staff"
Cons: "the lack of space, the outdated plane, the dirtiness on the plane, bathrooms, etc. My seat was covered on sticky fluids..."
Cons: "After being prevented from flying on Spirit airlines to San Diego by Spirit staff at the O'Hare boarding gate because we only arrived twenty minutes before flight departure I was worried about the return flight to O'hare from San Diego. I called the day before to check in, and confirmed the check in online. Then, upon arrival at the airport I was told by a Spirit employee that my ticket was no longer valid. Despite having paid in full for the ticket, and having checked in the day before. It turns out there is an overriding policy Spirit has but does not actively communicate to customers which automatically cancels and resells your seat reservation for your return flight in the event you miss your first flight. And while it is understandable to assume that someone won't need a return flight if they miss their first flight, its also understandable to assume someone will simply board a later flight and continue with their vacation and still need a return flight. To find out which assumption is correct all that is needed is an auto-generated email or text. But Spirit doesn't do that. They setup an auto generated cancellation, but not an auto generated message of the cancellation. And they don't show the cancellation in your Spirit account. I can only assume this is by design, and the goal is to essentially purposefully cause the customer to miss their flight without a refund while also getting to resell the customer's seats to a second traveler. I understand that airlines must always cut costs and that the traveler is responsible for their journey. But there is a way to cut costs without subterfuge. The only reason we got aboard was because someone else missed their flight and we took their seats. The one's I had purchased with extra leg room were being used by someone else. There are many ways for a business to make money, and being disingenuous with customers is one of them. But it is not the only way or the best way. This manner of shuffling customers costs Spirit in the longterm. It causes needless confusion, dissatisfaction, and burns out front Spirit staff while losing repeat business. I recommend changing this way of doing business."
Pros: "Nothing about my experience was pleasant. I had to pay for luggage and an assigned seat. So the cost of the ticket was a lie. The flight got delayed 2 hours on my way to Vegas. Other airlines provide free bags to military members. The return flight was delayed 2.5 hours so I purchased a separate ticket from another airline. By the time I got through checking my luggage, and security I received another text message delaying the Spirit flight another hour. I was out 166.00 for flying AA, but it was worth every penny."
Pros: "The crew were very polite and entertaining."
Cons: "Since it's a pay-for-what-you-get airline, they charge for basically everything. I felt they charged too much for carry-on and checked baggage. Boarding was also unorganized. The crew at the gate didn't allow enough time for each zone to board which resulted in a very long line at the gate, down the jet way, and on the plane. Finally, when our bags came in at the end, we were grouped with 2 other flights at the same baggage claim. It took far to long and caused lots of confusion with passengers from all flights."
Pros: "Got emergency exit seats with more foot room"
Cons: "Boarded late due to water on the jet bridge, had to pay for drinks and for carry-on bag, flight attendant forgot to bring napkins after I asked for them."
Cons: "The low price of airfare is what attracted us to the flight. When they grab you with the low fare, little do you know how much you will have to add to that in fees. They charge extra for everything !! Beware!!! If you plan to take any bag, even a carry-on, there is an extra fee. You better pay for it at the same you book your flight because otherwise the fee goes up with each additional time period you wait. God forbid, you wait until You get to the airport!!! A carry-on was $55!!!! Then after the delayed flight finally arrives, you sit in the seat you either chose to pay extra for or you chose to take a chance and went with a free of charge random seat. I hope you're not tired because the seats don't recline at all. The flight attendants were kind enough, but the intercom speeches were inaudible. At that point it was beyond obnoxious! It was hilarious!!! Next comes the "food and beverage service". Water is $3.00. Need I continue? Needless to say, I will never fly Spirit again nor would I recommend it to ANYONE!!! Happy new year!!!"
Cons: "Checked in online (extra $149!!), the site took my credit card information and entered a zero balance but had an error message on printing boarding pass. I went through check in process again without paying for anything and it checked me in with no paid bags. Knowing Spirit charges more at the airport. I called spirit - 45 minutes call, I was told my credit card was not charged and that he would "uncheck me" so I could go online to redo in 1 hour. 2 hours later called (45 min call), Christine told me she would "uncheck me" and I would have to go online to redo check in in 1 - 2 hours, 3 hours later called (60 min), I was walked through recheck in online during the call."
Pros: "The price"
Cons: "The customer service was so terrible I would rather pay more to be in a more respected a irline. Never again and I will tell everyone I know about my experience how your staff handled the situation."
Pros: "The crew was plastic, looked like they couldn't care any less about being there, and quite nearly ashamed. Definitely NOT A welcoming feeling, or one that made me feel comfortable for my first trip (and last) with Spirit. Delays BOTH ways, and SEVERAL random gate changes. Further, why does KAYAK need to be the one to advise me of any delays? Spirit doesn't. The seats made my 6'0 190 pound frame feel like a magazine shoved in between several heavy books on a shelf -- I couldn't move; barely breathing. FWIW, this was NOT A $9 flight. THAT would be a lot easier to deal with."