We were 3 hours late taking of so I missed my connecting flight. The staff are summer staff so know how to do very little.
We got poor advice on changing flights, interminable slow to hey through to west jet themselves.
The manager at the airport hid away until 15 minutes before boarding the late flight when he was due to come out with food vouchers, the catch, you had to leave and go back out through security to use them. Seriously, who would do that 15 minutes before boarding?
And then my bag didn't arrive. ...
Crew was friendly, the entertainment was good and flight was comfortable. I like being able to use my headphones with Bluetooth and use the iPad while taking off.
Good in-flight entertainment using the app. Decent staff overall.
On our booking through Kayak, this was only listedas an Air canada flight, however, when I couldn't check in online and phoned Air canada (which took 30min), they said it was operated by United and had to check in on united.com. Why was there. o mention of this?? It took me phoning to find out what airline I was flying with! Also, a United staff person told us we didn't need to touch our bags in calgary en route tonour final Saskatoon destination, which was wrong.
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