Some crew were unfriendly or in some cases just straight up rude.
Outstanding service, efficient & friendly crew, flight was safe, comfortable & on time
United Airline crews were very friendly and very attentive. 12 hours flight was gone like in a shorter one.
Flight itself excellent, but delayed so missed connection & got to destination 2 hrs later
Due to cancellation of connecting flight (Lufthansa) I didn’t fly with United
It was a red-eye, but the flight felt surprisingly quick. The seats were very comfortable, and that made resting much easier. I also want to thank the gentleman seated next to me, who graciously moved so my mom could sit beside me. We slept almost the entire way. The cabin crew was respectful in not disturbing us, while also being courteous and professional throughout. Thank you, United.
Boarding was again a "free for all". We were boarding group 4, and almost the entire plane was able to board before us. It's a shame that someone who follows the rules, gets the short end of the stick. Not fair.
It was perfect! I've never flown with United before, but I definitely will in the future
the entire flight felt off. The crew seemed uninterested and disengaged. The food service was really bad - overcooked, bland, weird food service. They actually woke us up to serve chicken wraps in the middle of the night, after dinner and before breakfast. Made no sense. Ultimately, I was glad they did though, because the breakfast had been held for so long it was inedible. Eggs, potatoes, sausage - all disgusting. We were asked to "honor" the lavatories for premium customers and stay in our own cabin: this was also strange. So people in economy didn't pay enough to use the closest toilet to them??? It's a toilet. All in all, not the experience I have come to expect from United Airlines. The return flight from Paris to SFO was better, btw.
They delayed the flight from 9:00 to 11:55 At 11:45 they canceled the flight. I paid a premium price for the tickets with poor service
Very rude gate attendants in San Francisco who didn’t let me bring my little carry on (smaller than usual size) and after boarding I realized that there still were a lot of overhead compartment space (like a full section available in some spots). That made me lose 30 minutes at my destination at 1am and it could have broken something fragile that I had in it
The flight from SFO to YVR was delayed and my bag did not make it to my next flight from YVR to SYD. It took almost 3 days after I landed to get my bag and when I got it, it was filled with dust
All attendents were very efficient, pleasant and happy. Everything went smoothly. The seats could have been wider. There could have been more free food instead of just one small bar.
They rescheduled me and I had no issues with the new flight
No paper towels in bathroom. Aisle seat difficult to get out of Other than those, excellent service
Both flights are delayed so I rate the whole experience as mediocre.
Bad experience boarding and flight got delayed didn’t make it to my next flight
The flight was delayed and my luggage did not arrive. I paid the luggage fee in advance. Luggage was delivered the next evening but it was the wrong bag. 48 hrs I still do not have my luggage.
Poor air traffic controller staffing led to a 50%reduction on flights so we got to wait 4 hrs for our flight! Very disorganized at the gate Poor communication with customers
They are a great airline, and i enjoying flying with them. However my experience with booking through Kayak was a horrible experience. With all the restrictions and glitches of website. My entire bookings by kayak was wrong. And there was no possible way of fixing anything with them, because they hand over responsibility to the airline after purchase is made. Will not be booking through Kayak again and will inform my family and friends not to as well.
