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Awful customer service. What you are told 100% depends on who you talk to.

Food was mediocre, but as expected in economy class on an airline. Wrap was ice cold , my son’s served by a steward on the next aisle was warm . As expected, but at least heat the food up a bit. No frills, but it’s economy. Excellent free WiFi was a bonus

The check in and boarding process was smooth, and the flight was fine.

Overall good experience. But seats were small and uncomfortable for the price. Good entertainment, staff friendly and attentive.

This was the smoothest flight I've ever taken with any airline, including Aer Lingus. Typically, there are moments when I feel afraid, but from take off (miraculously seamless!) to cruise, to landing this was a perfect flight. Thank you!

The crew was friendly. The plane was comfortable. In-flight wifi didn't work well at all. The ride was quite turbulent but understandable given the weather.

Canceled my flight couple hours before takeoff. They could not find a decent re-routing and refused to pay for when i subjected alternative with Lufthansa.

Seats a little to soft on the SFO DUB flight

Terrible leg room - I’m 5’3” and my knees were touching the seat in front of me. When the person sitting in front of me leaned back, there was about 15 inches of space between my head and the TV screen which made it awkward to view movies. Last year they had decent food, but this year the only tasty item on the trip was dessert.

The first leg of my 2 flights were delayed, causing me to miss my second flight and have to stay the whole night in Dublin. Super upset with this experience, and I still need to figure out how to get compensated for this.