KLM crews look unhappy with their work. Everything they do is a favor not duty.
787 is a great airplane. The 3-3-3 seat configuration leaves enough seat width to be just comfortable in coach.
They have one line of executive class after the kitchen and toilet, is very noisy.
Tiny old cramped plane.
Nice seats, comfortable.
Again, no aisle seat for SkyTeam Gold member. Also, my baggage was lost. First bag arrived a day late, second after I had left Billund and it was six days before the bag with my clothes reached me. I was told I will have 100 euro credit for clothing, but in the winter and for 6 days, this was not even close to the amount I needed for clothing and necessities, to have my time here.
SHOULD HAVE BEEN WARNED THAT THE IMMIGRATION TOOK LONGER THAN EXPECTED BECAUSE OF THE QUEUE.
The Crew was really helpful with baby, bringing bassinet (that I reserved prior to the trip) and letting me boarding preferentially.
Probably not the company fault, but my stroller was a little damaged when I got it at my destination.
My flight cancelled. I waited 3hours in the flight. They said they provide the bus instead of flight. Now, I waiting 2 hours for they provide bus.
The lady at the check in counter was super nice, I was a few kilos over and she didn’t charge me extra
The plane looked old and dirty
Alitalia gets a bad rap, but I thought this flight was excellent, and a comfortably way to travel the 13 hour flight from Rome to Los Angeles. Cabins recently refurbished on 777 thanks to Etihad Airways investment. Food, and plenty of it, was excellent. Wide selection of wines. Choice between freshly made American coffee or Espresso (from Lavazza). Lie flat seats are way more comfortable than KLM. Esoteric selection of documentaries and Italian movies. Leather seats and color scheme is elegant. Also, business class lounge (Alitalia House) at Rome Fiumincino serves delicious freshly cut Italian cold cuts, cheeses, pastrries, and has an actual barista vs a machine. You don't get the sense that they are cutting corners, which is probably why the airline keeps losing money, but that is to the benefit of the traveler (for now). Service friendly. For nonstop to this part of Europe, or for connections to Southern Europe, it may be my number one Skyteam choice.
Check in is extremely unorganized and long lines at Sky Priority, but someone finally directed me to the VIP check in in the back, which you can use if you are flying Business Class or have Elite status. This was not indicated anywhere, though, so make sure you ask or look for it if there is a long line at check in. Then, the gate is very, very far. Not sure why they had me check in at Terminal 1 as the gate is in Terminal 3. Make sure to allow for plenty of time, and maybe see if it's possible to check in at Terminal 3, which may well save time. But for a 14-hour flight in total comfort, the trade off was worth it.
Easy check in
Please include sea food in your menu
Excellent food excellent services
Not prompt and boarding wasn’t great ..
Pilot was operating nicely, temperature was acceptable,
Cabin crews should pay more attention to elder people,
Boarding process chaotic due to conflicting flow of movement in the aisle. People don't like to step aside to let others pass. Additionally some of carry on luggage was oversized and should have been checked into the cargo hold. When flight landed in Nouakchott an announcement should have been made so that the Dakar passengers allowed the NKC ones to deplane, AND the NKC passengers should have been advised to have their boarding passes out for inspection. This caused a backlog in the jetbridge. AND no announcement regarding local time.
Late into the flight there appeared to be a medical emergency taking place just a few rows ahead of me. No announcement was made; it was as though we were expected to ignore the situation. But with the lights in the cabin turned on, a small crowd gathered, and the passenger being vocal in his distress .. . a brief announcement would have been nice: Situation under control, no need to worry, flight will continue as scheduled. The passenger had a relapse a few hours later - again no acknowledgement from the crew to reassure those of us who could hear his cries of distress.
|Flights Arrive in||Luqa Malta International|
|Flights Depart from||San Francisco|
|Airlines||KLM, Alitalia, Turkish Airlines|
At KAYAK we don’t set the prices, so it’s not possible for us to guarantee what other companies are selling.
Our service lets you quickly and easily compare results from hundreds of travel sites at once. In this sense, KAYAK is a search engine and we can't guarantee prices we find.
Prices on airline seats, hotel rooms and car rentals can change frequently. Several people may also be trying to buy the same travel option simultaneously. As a result, you may find, on occasion, that certain prices are no longer available.
please send us an email and someone from our team will get back to you promptly.