Crowded boarding area, but no standing around for long. Quick boarding. Entertainment not available so can't rate that. Good crew
The comfort, space, quiet, snacks
We were in the plane for 3 hours before we could depart. No one offered us a drink or snack.
I've always wanted to go to all five Manhattan boroughs in one day. Thanks to Delta, that happened.
The plane broke down as we were about to take off. Delta rebooked everyone on to new flights because it was pretty obvious that plane was not going to be fixed in time. The crew did their best given the situation. The situation was absolute bs though - we had to take a cab to JFK for our new flight and do the whole security thing again and all that annoying stuff. Thanks for wasting 8 hours of my life, Delta.
They have few movies selection that was good
I like being in a big space faster. And clean good service I
Boarding process was smooth.
-Uncomfortable seats. -Old plane-- broken baggage door produced delay of over an hour. Zero accommodations were made for us to make our connecting flight at London Heathrow, scheduled for 2 hours from the anticipated arrival time. We barely made it to the gate in time after going through security, etc.
Horrible flight; no complimentary soft drinks are served, not even better. The baggage did not arrive and Iberia does not even deliver the baggage, even though the fault was theirs. You have to go to the airport to recover the baggage. I would NOT RECOMMEND this airline to anyone. The plane was quite old and there are no screens on the seats. One of my worst experiences flying in the last 40 years.
Maybe include vegan options for food?
Extremely comfortable and was served lots of delicious food
My touch screen froze at the beginning and I couldn't use it at all for the entire flight. Then I tried to use the headphones, but they crackled so loud in my ear and didn't work either.
The business class seat was extremely comfortable.
The touch-screen was very difficult to navigate. It didn't respond very well when touched.
Confortable space, great food taste,
When we asked for the late food service, they told us they did not have any more left. We ask them to look for anything left and after hour the food still not arrived.
Easy boarding on time nice crew
The lady at the check in counter was super nice, I was a few kilos over and she didn’t charge me extra
The plane looked old and dirty
Boarding and in-flight crew very polite and professional.
Nothing about check-in and boarding.
Check-in was a zoo. The agents were more interested in gossiping and were constantly on the phone or running in and out of their stations. It took nearly an hour to get through the 10 people ahead of us. And then we were told that my 1 bag would cost $53 to check-in and that I would have to go to another counter in a far away part of the airport to pay...and we had 20 minutes before boarding. Afger running to the cashier, we were told that she had no time and that we should go back to the agent to pay! We ran back and paid, then went to look for our gate. It was finally listed as Gate 12. We got though security ok and got into the line for Gate 12. It was more like a scrum tan a line. Nobod seemed to be doing anything when all at once we saw people boarding. We went to the gate but were told that our flight was boarding at Gate 10!!! WTF??? Gate 12 listed our flight number and Gate 10 listed another flight, but we did as were told and boarded via Gate 10. None of other passengers knew what the hell was going on but we all made it to Rome along with our baggage. We will NEVER fly Alitalia again.
SHOULD HAVE BEEN WARNED THAT THE IMMIGRATION TOOK LONGER THAN EXPECTED BECAUSE OF THE QUEUE.
They had drinks
My flight cancelled. I waited 3hours in the flight. They said they provide the bus instead of flight. Now, I waiting 2 hours for they provide bus.
|Flights Arrive in||Palermo Punta Raisi|
|Flights Depart from||San Francisco|
|Airlines||Delta, Iberia, Alitalia|
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