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The flight from SFO to YVR was delayed and my bag did not make it to my next flight from YVR to SYD. It took almost 3 days after I landed to get my bag and when I got it, it was filled with dust

They rescheduled me and I had no issues with the new flight

Both flights are delayed so I rate the whole experience as mediocre.

Poor air traffic controller staffing led to a 50%reduction on flights so we got to wait 4 hrs for our flight! Very disorganized at the gate Poor communication with customers

They are a great airline, and i enjoying flying with them. However my experience with booking through Kayak was a horrible experience. With all the restrictions and glitches of website. My entire bookings by kayak was wrong. And there was no possible way of fixing anything with them, because they hand over responsibility to the airline after purchase is made. Will not be booking through Kayak again and will inform my family and friends not to as well.

Excellent crew, great food despite catering issues. We need more people like this.

1. The PA system was painfully loud. 2. Overhead bin #33 was missing—I find this troubling.

Flight took off little late and landed back at YVR after an hour without informing a reason to the passengers. Also, second time also got late but an hour to take off. Therefore, I had to change my plans during due to delay in landing to SFO roughly about 6 to 7 hours.

Our flight AC 567 was delayed by almost 6 hrs due to mechanical falure

Flew in Business Class. The new AC lounge at SFO is one of the best I’ve been to with a spacious design and an open air deck. Flight itself was on-time and as expected overall.