Fee for check-in luggage is expensive ($25 for 1st piece and $35 for 2nd piece). In-flight food for purchase didn't look very appetizing. Overall I wasn't really expecting much for a short flight on a subsidiary of Air Canada.
Crew was good. Flight was early, which is good. Announcements and information were good - there was going to be a lot of turbulence and the crew made sure the passengers knew when to expect it and let us know when to get up and get necessary things done.
Food isn't free. Entertainment wasn't free. Seats are uncomfortable, not enough room to fit a healthy person (BMI 20). Customs documentation came out way too late - during the descent.
As we were ready to start boarding, suddenly the desk employees announced that anyone who had done a self serve or web check in needed to come to the desk with ID. Seemed like at least 75% had done this! Also at the same time they decided to make a point about only 1 hand carry per person and probably 25% of the so called hand carry items ended up being checked in as they were far too big and never should have been allowed in the first place. A good portion of the passenger had 2 hand carry SUITCASES each. This all should have been dealt with during the waiting period - not at the 30 min mark before departure. Flight departed late as a result.
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