I don’t think Alaska coordinates with Kayak. I did not get a “check-in” email inviting me to check in 24 hours in advance. Had to wait 20+ minutes to get a wheel chair.
Alaska Airlines has horrible customer service. After sitting in a packed airplane for over an hour, they decided to cancel our flight and had us deplane. Instead of helping us nearby, we had to ride two trains (in Seattle Airport), from the S-Gates to the C-Gates; only to stand in a line for 3 and a half hours. Throughout the 3 hours, there was often 1 agent at the customer service counter to help the passengers trying to get information and accommodation on a flight that they cancelled. Do better!
The plane was delayed which was annoying. No seat back screens is a bummer. Staff if great
I got my seat changed last minute so a parent coumd sit with their child wich i found out was a teenager
See previous. It was the flight from Honolulu to Kapalua that was cancelled.
Poor, the last leg of our trip was cancelled and we didn't know about it until we arrived at the airport. Another flight on the same airline was not available until three days later which would have ruined our vacation. Luckily we were able to get re-blooked on another airline after spending hours at the airport.
Great if it’s not a long flight in coach.
Flight was delayed about 40 minutes by a mechanical problem. This made a long day even longer. Otherwise good.
After we boarded there was quite a long time before we actually took off, and there were no announcements from crew about why we were delayed. Later when they did make announcements they were largely inaudible. There was no food (other than for purchase) on the flight and no entertainment. Thats not a complaint, just explaining my ratings in those categories. The flight was smooth. Baggage claim was rapid.
Flight attendant missed us first pass with beverage. We had to ask for water on second pass as we were going to be missed again.
The flight was on time. I generally don’t drink or eat on short flights and the seats were good and the flight attendants were friendly. That’s all I expect
Movie selection is good. Crew did not understand mileage program and were no help. Sick later. Food?
Staff on board was excellent. Positive upbeat helpful- like it used to be.
It was nice to have gotten up upgraded to first class with a meal on a three hour flight
For an expensive flight to another country, United has a lot of nerve serving pretzels and no meals (unless, of course, you want to buy something to eat). Unacceptable.
The food is terrible. The same pasta or chicken with bad taste and presentation
United have really come back. Airport and boarding process is clear and good, app and information also very good
The Sears in the 800s are not too good perfect Airbus why cant the new 737 fix that
Flight was delayed 8 times. We were sitting at the airport for 14 hours. We got 2 hours of sleep (if that) on what was not meant to be a red-eye.
It was probably one of the worst flights I’ve been on. The restrooms were never cleaned or stocked. The food was very subpar, and i usually enjoy airline food, so I was disappointed. It was just all around a bad experience. The only saving grace was the flight attendants.
