Daily cleaning, installation of cabin HEPA filters on flights from San José to South Carolina
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 8h 31m
The cheapest ticket to South Carolina from San José found in the last 72 hours was $180 one-way, and $296 round-trip. The most popular route is from San José to Greenville, and the cheapest round-trip airline ticket found on this route in the last 72 hours was $180.
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Scores according to KAYAK customer reviews
Pros: "The crew was great. Friendly and helpful"
Cons: "A 5 hour Departure delay."
Cons: "Crew could have been just a tad bit more friendly"
Pros: "Flight was faster then expected. Friendly/pleasant crew."
Pros: "Flight rough as we passed over major storm. Great landing at CHS in a stiff wind and we were 20 minutes early!"
Pros: "Crew was very nice."
Cons: "Better snacks"
Pros: "Crew was very good."
Cons: "Fresh food and better entretaiment"
Cons: "One of the most turbulent flights I've ever taken. No fault of the airlines....just bad weather all the way to LA...it was awful!"
Pros: "On time"
Cons: "Walking to the airplane, plane didn’t have a door Insuficiente sitting space, Got charge for luggage Air attendants unfriendly Carrousel info unclear Boarding info, not upfront, quality of the airline has gone down drastically"
Pros: "- Good service once we were on the plane - Free wifi for texting - Inexpensive since Southwest got more pricey"
Cons: "- Flight was an hour late - instead of being honest about the delay it was like "Just another 15 min... we'll be ready to board shortly..." - The gate was SO FAR from the plane. We were in the shuttle bus for like, 10 minutes. WTF?"
Pros: "TSA pre-cleared me so I didn't even have to take off my shoes and there wad no one else in line in front of me. Alaska Airlines has comfortable seats with lots of leg room. We didn't get fed but there were many choices of movies and t.v. shows to watch."
Pros: "The assistance by the San Jose CR Alaska office re; my misplaced carry on and their super help in the return exchange of backpacks"
Cons: "Meal on board charges"
Cons: "alaska was just running behind today. boarded 15 mjnutes late and touched down 40 mjnutes behind schedule. should have gone southwest"
Cons: "In flight entertainment system was down. They ran out of food. They didn’t tell us the tv was down until after they had us check our carry on so I couldn’t even get my book"
Cons: "Chair was not working could not adjust Media entertainment system was not working at all. We were told these items had been broken for over two weeks. Makes you wonder about the mechanics of the rest of the airplane"
Pros: "I loved that they boarded Active Duty military early."
Cons: "They asked if we wanted to buy a snack before they offered a free snack."
Pros: "The flight was easy with no hassles, and the free beer & wine service from partner airline Horizon Air great!"
Cons: "No complaints"
Pros: "Getting to where I needed to go"
Cons: "Stopping the plane to fuel at another airport understandable. But then you ran out of food for purchase on the first flight (I was sitting in the back). Then connecting at LAX was horrible. Everyone had connecting flights. Off the plane onto a bus. then through customs then shuffled outside with no guidance from employees. Finally I found someone to ask bc 15-20 people were around me in the same boat. Where the f do we go we wondered. The employee was insanely rude. I’m attentive and I listen. he was saying pay attention I told you go right blah blah blah. He was literally standing there with his arm out pointing right and never said a word to anyone. So once we figured out to go outside and right we had a stressful ten minute wal hoping we were going the right way. We were! We get to tsa and have to go through screening again. Which is insane bc we just got off a plane. The tsa agent told us this happens everyday with a smerk. On top of her attitude, her and the two other lazy ladies on her line were painfully slow. The other two lines went at least twice as fast(no exaggeration!) made it to gate 66 to find it was changed without notice to 63. Made the flight by two minutes or less sweating from running around!"
Pros: "Price of the tickets, boarding, entertainment options, food options for purchase and best of all on time (before time) arrival."
Cons: "I had only 40 minutes to get to my connecting flight. Then the plane was 15 minutes late. They wouldn't switch me to a seat that was open closer to front of plane and my bag was lost w important things in it that I need for this evenings show. I'm a full time musician."
Pros: "Service was good."
Cons: "Seats are very uncomfortable, little padding. Flight was over an hour late leaving SJO."
Cons: "Fly deleyed"
Cons: "We were delayed. Crew was rude. Then we flew to another airport just to get fuel, which further delayed us. We arrived late to the connecting airport and missed our connecting flight home. Not given food vouchers. Had to pay for 1 checked bag despite flying internationally. Overall, very dissasatisfied with Alaska Airlines and I will be sure to go out of my way not to book again with Alaska."
Pros: "Comfort of premium seats. Free drinks and snacks."
Cons: "A little too cold. But I've learned flight are usually cold and went prepared."
Pros: "Flight attendants were super friendly and responsive."
Cons: "They need an internet service that works outside the U.S. The bus ride to immigration and customs is awful."
Cons: "Would love to see more vegan options on the menu!"
Pros: "Flight departed a bit late and arrived early, good crew for departure and arrival, and in-flight service was very friendly."
Cons: "Sat in an exit row, and the seat cushion was essentially non-existent. I would rate the comfort as below poor if possible, which is really a shame given that everything else on the flight was a good experience."
Cons: "Free wifu"
Cons: "heavy delay. old discomfortable chair. chubby flight attendant"
Pros: "Nice crew, helpful. Coffee was good. Seats were pretty comfortable"
Cons: "My ears Filled up and hurt on decent. I tried all the tricks but didn't help. Maybe cabin wasn't pressurized enough?? Also wifi should be free!! We pay enough for the flight, that's not nice."
Pros: "Air travel in the US is a disaster. People are cattle. Food is overpriced. Some airlines have policies that out to be criminal in how passengers are treated. The good news is Alaska and just a few other smaller airlines are far less terrible than the rest of the industry. The product is still cramped, unapitizing and not always smooth... but the crew is consistnetly awesome... and their policies are customer friendly"
Cons: "Selling the credit card on every flight for 15 minutes is torture. Force feeding us an informercial once is more than enough but if you have a round trip with connections it is 4 times. I was considering it but by the 4th time I was too annoyed to ever get your credit card"
Cons: "The boarding from the Cuban airport was a bit unorganized and chaotic"
Cons: "charged for ipads, wifi didnt work,"
Pros: "Crew was helpful and friendly."
Cons: "There was no entertainment (movies) on this long flight. Not an issue for me, but I know other airlines typically do have them."
Cons: "It was a 6 hour flight with no meal provided, only two small cookies. It was an evening flight."
Pros: "Appreciated the safe flight"
Cons: "My luggage did not transfer when boarding at Seattle"
Cons: "Couldn't figure out who to talk to about the baggage delay."
Pros: "Alaska Airlines was a great, very friendly crew and pilot. boarding was eazy , and the flight was on time."
Pros: "I was asking for a beverage and the flight attendant scolded me for me voice?! Very embarrassing."
Pros: "On time, easy to get through the check-in lines."
Cons: "No in-seat entertainment causes the "poor" above, but I did not expect entertainment."
Cons: "I arrived to Costa Rica on a flight from El Salvador, police hold a long line which made a lot of people loose their connection flight including myself. After losing my flight, Alaska did NOTHING TO HELP to get a new flight or get hotel accommodation. Alaska employees showed great disregard for helping stranded costumers that lose their flight even when it was not passengers foul. I will try NOT to flight on Alaska anymore!!!!"
Pros: "Her flight in to Seattle from Sacramento went very smoothly."
Cons: "She missed her flight after several Alaska Airlines employees directed her to wrong lines to check her bags, she does not have a credit card so she just wanted to pay cash but no one seemed to know how to help her for over an hour. Just really put a damper on a Birthday trip to visit me."
Pros: "The flight from LA to Seattle was a bit bumpy beginning in southern Oregon. The main pilot & crew were extremely professional & did an outstanding job of informing, ensuring & comforting all on board. The pilots did an outstanding job of landing given the turbulent & windy conditions. Thanking God for their talents, skills & abilities."
Cons: "Since it's a flight that leaves from a Spanish speaking country, announcements should be made in both English and Spanish. I can speak English, but there were some people who can't and I had to translate for them"
Pros: "Cabin crew was excellent"
Pros: "We arrived earlier than scheduled"
Cons: "No snacks by the time they got to us. Last seats by the bathroom."
Pros: "An excellent crew makes the flight so much comfy."
Cons: "Everything was fine."
Pros: "Nice crew, better planes than Spirit Airlines!!"
Cons: "Multiple delays & gate changes! Arrived 2 hours later than expected- not good for my ride home who had to wait so long!!"
Cons: "Hour-long maintenance delay. Rule 1, run on schedule."
Pros: "Personalized service, even in economy. Friendly faces, who seemed intent on providing the best customer service."
Cons: "Not much."
Pros: "Our flight was delayed a grand total of 5 hours"
Cons: "They could’ve had a backup plane more readily available"
Pros: "They upgraded my seat for more room I have no idea why but it was very ki d of BlueJet to do this I was extremely thankful."
Cons: "Wish all airlines could some how speed up the boarding process."
Cons: "Flight was delayed by 4.5 hours, crew treated it like just another day and just another delay. First negative experience on JetBlue. Hopefully its the first and last."
Pros: "Was able to sit next to my daughter."
Cons: "Seat comfort, ride flight attendants, lack of announcements from pilots."
Cons: "Sitting waiting for over 30 min in the heat of the plane and delay in take off from mechanical issues. Flight was smooth though once in the air and great service"
Pros: "The Crew was most pleasant as I was the last to board."
Cons: "Food offering minimal"
Pros: "Great flight! Thanks."
Pros: "Plane was full, and crew was great getting everybody on board well ahead of scheduled departure."
Pros: "Free snacks/drinks, movie selection, crew was super nice"
Pros: "Quick boarding and great on flight options—tv, blankets, food etc."
Pros: "Efficiency. After flying another airline out and then Jet Blue home to CHS from BOS, my husband asked I just pay for Jet Blue only."
Cons: "By the time I get my movie playing, I end up missing the last 5-10 minutes...what happens at the end is a mystery"
Cons: "Boarding was delayed 45 minutes due to maintenance issues"
Pros: "Just a regular flight"
Cons: "Flight was supposed to leave at 12:50pm. We were delayed until 3:30pm. I was scheduled to be at work from 4 to 7"
Pros: "Lots of legroom , free drinks, great bad of fancy chip. And importantly free carry-on and np hidden fees. Love JetBlur"
Pros: "More leg room compared to a. very uncomfortable United flight I took with no leg room"
Pros: "Flight tee was excellent!"
Cons: "Not informed of gate change or delay in advance."
Cons: "The security and boarding area in Boston needs to be larger to accommodate a full plane of people and all others boarding their planes."
Pros: "May have slightly more legroom than other airlines."
Cons: "Departure was 1 hour late. Flight attendant announcements were inaudible. Service of refreshments was abrupt and unfriendly compared to other airlines."
Pros: "Most things."
Cons: "The boarding pass said it was an E gate, indicating Terminal E. I went there and was told to go back to Terminal C, which was where I was until I printed the ticket at the kiosk and it indicated E. I went back to Terminal C and there was no signage to explain what was going on. So I had to go get in a line to get to an agent, who sent me through the entrance to C gates, where, it turns out, there is a passageway to Terminal E. This was tiring, carrying my bags, and a waste of time."
Cons: "Flight delayed over 5 hours"
Cons: "It was delayed over 4 hours"
Cons: "Delayed 3 hours"
Cons: "Flight was over an hour taking off and I did not get seats I chose."
Pros: "Smooth and quick. Hassle free."
Pros: "I flew JetBlue to and from Costa Rica, which included two connecting flights. All four of my flights boarded, took off and landed on time and in at least one instance, early! The staff are always great, free drinks and snacks, plus personal entertainment for all. One of my planes was brand spanking new - it was gorgeous and oh so comfy! I hope I only have to fly JetBlue going forward!"
Pros: "Steward worked extra hard to serve, inform and update passengers."
Pros: "Great snacks"
Cons: "Couldn't control or hear the tv."
Pros: "Wheel chair accommodations. The handler was very nice and polite. He was really good with my granny."
Cons: "Both my flights were delayed for many hours. The departure flight was due to weather - not Jet Blue's fault but the return flight was delayed over 4 hours. We did receive a voucher but it hardly makes up for the extended delay to arrive home."
Pros: "Compensation for delays, great service"
Pros: "The fight was smooth"
Pros: "we were assigned seats in the 5th row with extra leg room that we did not pay for. We were able to watch the bowl games while we were delayed after boarding."
Cons: "the plan was at the gate but the pilot was taxiing at JFK to come to Boston to fly our plane. Then after taxiing we had to return to the gate because of an engine problem so we were more that 2 hours leaving. Worse than that once we go to Charleston we waited more than 45 minutes for our luggage to get to baggage claim. Hard to be very complimentary..."
Pros: "Crew very helpful and pleasant"
Cons: "The 2 hour delay"
Cons: "Los televisores de nuestra fila no funcionaban y al llegar el vuelo tuvimos que esperar 40 minutos para poder salir del avión."
Pros: "Service and comfort"
Cons: "4 hours late"
Pros: "non stop service"
Pros: "First time on Jet Blue...good rid."
Cons: "boarding the plane appeared a little disorganized"
Pros: "It was easy boarding! Attendants were nice and efficient. Made excellent time by arriving early. Flew round trip. Departing CHS late but arriving early at JFK. I will definitely fly JetBlue again"
Pros: "Most room on an aircraft in the last 10 years."
Cons: "The reception of the in flight TV was poor"
Pros: "There was no food or entertainment options so should have a N/A option"
Pros: "Plane was painfully cold"
Cons: "The cold. Ordinarily I think that JetBlue is marvelous Adrian"
Pros: "Food and crew"
Cons: "Lost baggage"
Cons: "All was excellent"
Pros: "Friendly crew"
Pros: "Crew was nice the flight was smooth and comfortable seats."
Pros: "The gate crew were very responsive and told us accurate estimates about the delayed departure time. They even distributed snacks for us."
Cons: "The flight crew was subpar. We had been delayed by 2 hours and they did nothing to assuage anyone’s frustrations. Service was minimal and lacklustre. In flight WiFi didn’t work with any streaming service. Plane was noisy and old. Seat was about worn through. Truly the worst in flight experience I can remember having domestically."
Pros: "the “salad” lunch before landing was excellent"
Cons: "a cleaner plane and the second lavatory upfront was minuscule"
Pros: "The flight attendants were excellent, pleasant, and professional."
Cons: "The video system went down for a period of time."
Cons: "Food service Leg room"
Pros: "You're kidding!!!"
Cons: "Seating 3 across. the passenger on the isle seat got served and the other passenger and myself were ignored. NO SERVICE!"
Pros: "Use my built up miles for the SEA-ANC leg of our trip, as to physically price it out as one ticket usually increases the fare by 300-600 u$d depending upon time of year. As it was the tail end of an already long journey (OKA-ICN/ICN-SEA), booked the First Class Cabin. Every mile was worth it."
Cons: "Left A bag behind in NY"
Pros: "Everything was great. Our 4-hour flight went off without a hitch. We've flown with Delta many times and have never had any problems."
Pros: "Quick boarding"
Cons: "More water offered by crew"
Pros: "Nice crew. Stable flight."
Cons: "No gluten free snack options."
Cons: "Overall, a good short flight."
Pros: "Good movies; nice crew"
Cons: "People that take up more than one seat should be required to purchase two seats. The woman on the isle was over the arm Rest in my seat the entire trip. It is unfair to me. No one came to Take trash for 2 hours so we had to keep our tray tables down."
Pros: "36 minute flight.."
Cons: "Not really much you can do"
Cons: "Didn’t make the flight due to delay and late arrival! No help getting seats on a later flight or next morning."
Pros: "Delta personnel at DTW knew they were overwhelmed and did everything they could to mitigate the problems."
Cons: "Delta should have had more than 3 staff on to check in 300 people."
Pros: "No problems"
Cons: "Takes so long to board plane"
Cons: "Nothing worked. Charging station. Tv. They charge for everything. Customer service is poor. I get Way more for my money flying a budget airline!"
Pros: "17 minutes late, arrived 5 minutes early. Crew Friendly. If you agree ALL airlines screw you ( and they do) Delta is about as good as you can get."
Pros: "The crew both going and coming from San Jose, Costa Rica were incredible."
Cons: "The long waits on the tarmac waiting on other planes to leave. Which was a big problem because it caused a lot of us to either barely miss our flight or miss our flight."
Cons: "Plane was Boarded and we sat for over an hour waiting on fuel. Minimizing the wait time on the plane should be considered prior to boarding. The practice of getting us on the plane to make us wait shhould be stopped. It will creat a much more relaxed and smooth delay if we are allowed to be in the terminal."
Cons: "On time, free upgrade."
Pros: "Good abording"
Cons: "problems with seating assignment"
Pros: "Like the airplane - Boeing 757. More comfortable than the 737."
Cons: "Don't like the towel dispenser location and function. Can't find it when standing and a bunch of them come out at one time."
Pros: "Got upgraded to comfort class it was comfy"
Pros: "Food was plenty."
Cons: "Long security lines at Logan. No free WiFi"
Pros: "Wow! One of the passengers on the plane looked exactly like Anne Coulter!!!"
Pros: "early take off and early landing"
Cons: "crying baby... passengers hanging out in the aisle... also lady sat in my emergency row seat and would not leave so I let her have it. also the lady next to that seat complained the whole time we tried to negotiate that seat. also the flight attendant that gave our section drinks seemed irritated and very rude. Older african american woman that stuck her finger in my face and the person next to me to ask her to stop her question as he picked up snacks that she dropped in the aisle. Kind of rude and kind of uncalled for. And the lady next to me (lauren) is an ER dr that had a layover in Atlanta for 4 hours to vacation with her fiance in the Caribbean..."
Pros: "Got exit seats with extra leg room at no charge . Flight was quick and crew was very accomadating and friendly. Very good at providing updates and delays"
Pros: "Funny people at the gate, all was smooth and on time"
Cons: "It was too hot in the cabin, which is unusual (usually, I freeze)"
Pros: "Staff lovely"
Cons: "Flight delayed so we got bumped to a later connecting flight An eight hour trip became a 12 hour trip"
Cons: "They delayed the flight for 11 hours and did let anyone know until after 4 hours of waiting and then the gate number for the new flight was wrong"
Pros: "Friendliness, spirit, organization of crew."
Cons: "The obvious- no leg room, no food"
Pros: "Crew very nice"
Pros: "LGA caused massive delays due to construction."
Cons: "Nice airplane with good seats and legroom"
Pros: "Short flight"
Cons: "Too cold Not friendly boarding agent"
Pros: "The entertainment"
Cons: "The boarding process is a bit backwards. They board by zones with the front of the plane going first, so if you're in the back you get stuck in the aisles waiting for these people to sit down. They should board the back of the plane first."
Pros: "It was on time"
Cons: "Too short of a layover in Atlanta"
Pros: "The interior of this Boing 757-200 was New with a great entertainment system in the seat backs in economy, and the crew was free endlessly and attentive."
Cons: "The APU was inoperative, so the flight departure was delayed 40 minutes awaiting a ground start unit to get the engines going. It took,me some time to convince my fellow passengers that the loss of the APU was not a safety-of-flight issue. Also, a humongous passenger waddled down to our row and wedged herself into the window seat just before the doors closed. She immediately wanted to raise the seat divider, claiming that it was uncomfortable. The middle seat passenger insisted that she wanted to have it down, correctly pointing out that she had paid for a whole space. Despite the seat divider, the obese person's body oozed over and below into the middle seat during the flight, cramming the middle passenger. These folks Need to buy a second seat..."
Pros: "Efficient boarding process and friendly crew. Timely arrival is the good enough for these regional flights. Comfort+ seats are good."
Pros: "on board service was nice and promptly"
Cons: "Delta continúes to use an older 757 in this 6-hour flight with cramped seats and seating arrangement in business class. I have taken this flight several times in the last 2 years and written about this issue but now doubt anybody cares about these comments. To make things worse, my seat would not recline!"
Cons: "Rough flight and landing."
Pros: "Service, seats, food and pilot were all good."
Cons: "There ought to be a better way to go from an international flight to a connecting domestic flight. Security and Customs should be combined to expedite the process for passengers and crew members. I'm not suggesting not going through security, buy why couldn't we do it at the same place as customs? Too often Delta flights are delayed and I don't understand why Delta wouldn't do everything it could to expedite every part of the process for its crew and passengers. I went through TSA pre-check with Delta crew members. My connecting flight was delayed. We were waiting on the pilot..."
Pros: "Both of my flights were on time which i know sounds basic but all of the flights i’ve catched from SJO to X were late and this time my connection in Panama was only 1h15 and we got there earlier, so that was nice!"
Cons: "A bunch of seats were free and we were mostly sat all together (3 person next to each other).. With the covid situation i think it could be good to be more separate if possible"
Pros: "On time excellent attention perfectly clean"
Cons: "Food was really bad"
Pros: "Food was good"
Cons: "Different movie, more leg room but I'm tall so that is with any plane."
Pros: "Everything was great as usual. Copa is an excellent airline."
Pros: "The crew and ground customer service are great! Overall we were very pleased with COPA and would definitely fly with them again."
Pros: "Prefer access"
Cons: "Schedule, we got late at Panama AirPort"
Cons: "Everything it’s fine"
Cons: "Scan machine at gate. Needed two not one. Never got to eat. Waited in line 30 mins"
Pros: "Very nice crew."
Cons: "Baggage return was slow."
Pros: "inflight entertainment"
Pros: "The price I paid for the ticket was outstanding, and that I am not charged for my checked bag."
Cons: "Yesterday, COPA "did not have a system" so they were doing everything MANUALLY. I almost missed my connection because we were supposed to leave San Jose at 11:23, but did not get off the tarmac until almost noon!"
Pros: "It was a regular trip"
Cons: "The connection trip Panama, San Francisco, very bad xq the scale in Cancun, very long without being able to get off the plane and not even water do not offer, that very bad scale, my taxi see san francisco I lost it and I had to pay it xq ya It was scheduled as well as a meeting."
Cons: "Customers Service: I had an issue with the baggage (it was broken) and they say that is an normal process."
Pros: "El tiempo fue rapido"
Cons: "La comodidad del avion. Son muy estrechos."
Cons: "I didn't have a seat from Panama to Sao Pablo, because they oversold"
Pros: "Everything great"
Pros: "The captain seemed like a very considerate and professional woman! Props to her for giving us more info than captains usually do"
Pros: "Servicio, puntualidad, amabilidad, calidad, todo excelente"
Cons: "The A/C it's very cold, and I asled for a blanket and they did not have one."
Cons: "The plane was delay"
Pros: "Puntual, comfort, smiles"
Pros: "It was everything pretty good!"
Pros: "technology and movie/entertainment selection. plus drinks were included"
Pros: "Food is a big issue as sometimes it is impossible to buy it at tje airport because you have to run to catch your next flight."
Pros: "muy poco volar en copas"
Cons: "en la aereolinia me dañaron una maleta y la otra aun no me la han entregado."
Pros: "The call center was not accured The fligh atendent did'nt pay any attention"
Pros: "The price was really good, was the best way to returned yo Nicaragua."
Pros: "Free on board Entertainment"
Pros: "The aircraft was so clean. The personal so kindly"
Cons: "Everything was ok"
Cons: "Nothing,it was all great"
Pros: "14 hour Layover when you have to recheck luggage is terrible. Can't even check in for 8 hours so stuck outside the airport with no place to go until 6 in the morning. Not good at all."
Cons: "14 hour Layover and luggage did not go straight through. Had to recheck baggage after 8 hours. Then wait another 6 hours inside the airport."
Pros: "Good airline. Try to use then often. ."
Cons: "The plane was way too cold for me"
Cons: "El aeropuerto de Panamá e el peor que he visitado en mi vida"
Cons: "Baggage was left behind and It aaroved 5 days later, terrible follow up and no compensation at all, total nightmare"
Pros: "Good staff. Clean. A lot of room."
Cons: "No self checking in kiosk."
Cons: "Boarding was too slow"
Cons: "10 hr delay in San José. A nightmare!"
Cons: "Both ways we had to sit and wait on board for over 2 hours on tarmac prior to take off. Captain said needed more fuel and to fix problem or to lessen weight. Tried to get bottle of water because I was dying of thirst and staff could not sell a bottle of water. Only give a 3oz cup full. Which was gone in 2 seconds."
Cons: "The online booking company was confusing and not friendly"
Pros: "- nice staff - food on the plane"
Cons: "I'm still traveling.. copa rebooked on united.. is coming in at midnight instead of 2pm.. missed an dinner event I have planned. Disappointed some people.. plus I'm still not home.."
Pros: "Premium feeling to the flight"
Pros: "Comfy seats onboard Good selection of movies Decent food from MEX to SFO"
Cons: "I purchased ticket stating business class for both legs, but the first leg of my trip did not have a business class cabin at all. I did not get what i paid for!!!! My seat back IFE did not work at all. Boarding experience was terrible and took forever. The lounge MEX was overcrowded with non-functioning wifi"
Pros: "Crew was very attentive & polite."
Cons: "Online seat selection."
Cons: "salir a tiempo"
Pros: "Was on time"
Cons: "The entertainment"
Pros: "The food, the customer service experiencie ,this airlline is the best!"
Pros: "Great service and comfort"
Pros: "The ove"
Cons: "A strong snowstorm prevented me from arriving to the airport on time (highway was closed). Flight was at 3:15. After over 5 hours on the highway I finally arrived to the airport at 2:27 and the Aeromexico counters were empty. A lady from Lufthansa told me the flight had just closed and suggested that I call aeromexico’s phone number. I did that and the gentleman on the phone told me I should go to the check-in counters. I mentioned they were empty and he had no other suggestions. After an hour on the airport and on the phone with no progress I booked a trip with United and traveled home."
Pros: "Comfortable, prompt, clean."
Pros: "The flight itself was comfortable, smooth and overall satisfactory. They gave us a sandwich meal and there was some inflight entertainment (which I didn’t use)."
Cons: "I brought the same Samsonite carry on luggage piece that I’ve used on multiple major airlines (Avianca, United, American, Copa, etc.) with no problems, and AeroMexico says it’s too big, the wheels didn’t fit into the sizing bin. Super frustrating if one of the most popular luggage manufacture makes a “carry-on” bag, airlines should realize people will be arriving with the expectations that they can use it as a carry on. Anyways I’m out $58 both ways ($116). I will not fly with AeroMexico again because of this simple fact."
Pros: "Will choose Aeromexico again! Very nice and helpful crew and staff. Appreciated that food and beverages were served."
Pros: "I was really impressed with the friendly and efficient service from Aeromexico. First time flying them and really appreciated the experience - so much better than the service on US airlines."
Pros: "good customer service,take care everything ok"
Cons: "no problems at this time"
Pros: "Easy, polite, genuine people, no fakes, no unnecessary restrictions."
Pros: "Everything! From check in to boarding it was smooth"
Cons: "Don’t have anything to say I didn’t like it!"
Pros: "Flight attendants were nice and helpful. Food was great."
Pros: "Left early due to their boarding organization"
Cons: "Nice to be fed but very mediocre"
Cons: "Bad service!"
Pros: "The flight attendants were so friendly and happy."
Cons: "Our flight was delayed and upon asking the supervisor for more information she was extremely rude and rolled her eyes."
Cons: "The crew was very rude, since the counter not helpful at all. The boarding was late."
Cons: "Departure was late."
Pros: "Flight stewardship exelent"
Cons: "Tunnel passage was frozen had to wait 20 minutes, luggage carrusel not working from landing to exit the airport took" 2 "hrs ridiculous. .."
Pros: "Everyone was polite & kind, and incredibly efficient."
Pros: "The plane itself"
Pros: "They were friendly and professional"
Cons: "hablo Espanol no bien"
Cons: "Delayed more than an hour"
Pros: "I enjoyed the movies and the accuracy of the flight time etc very much! It was super helpful during long flights."
Cons: "I couldn’t understand 90% of what anyone was saying due to it all being in Spanish which I found to be a little rude to be honest. You know you have a lot of English speaking only people on your flights yet you do not make any announcements in both Spanish and English like a lot of other airlines do."
Pros: "Nice plane"
Cons: "Delay, gate change, reissue of boarding pass. It was confusing. Mostly airport issues, not Aeromexico."
Pros: "Great seats with individual screens for free movies"
Cons: "No vegetarian option Long back up at Mexico City customs"
Pros: "Everything was fine!"
Cons: "The fact that you charge for baggage"
Pros: "Again, the seating is more than adequate. I discovered a person who couldn't read her ticket stub correctly had taken my seat, but instead of insisting that she move, I asked if I could have an emergency exit row seat and was told "Yes," I could. I had to whole row to myself. Those seats, while as comfortable as the rest, made the screen mounted on the back of the seat ahead of me a little hard to see because of the greater than usual distance between the seats. But there certainly was a lot of legroom!"
Cons: "The only thing I didn't like was an aspect not totally in Aeromexico's control - the disembarkation system and the ugly process of Mexican immigration. The plane was left parked on the tarmac somewhere in nowhere'sville, making a trip to the terminal by bus necessary. The bus waited and waited and waited for a wheelchair to arrive from the main terminal to allow two elderly passengers to be removed from the plane. All in all that process took more than a half-hour (making the two-hour connection time more anxiety producing). Then the bus sat outside the terminal for another 10 minutes with no explanation being provided to the passengers worried about making their connection. To top it off, once the bus doors opened the passengers were ushered into a large hall filled with hundreds of passengers all having to get through Mexican immigration - during lunch hour or something, for there were only six officials actually asking questions and several empty inquiry windows that could have been operational. I finally got to an immigration clerk just 15 minutes before my connecting flight was to take off - breezed through the interview and got the passport stamped, and then had to run to dump the luggage onto another conveyor belt leading I hoped to the connecting flight. An Aeromexico staff person asked me "Seattle?" and when I answered "YES!" was ushered to a waiting electric golf cart that whisked me close to the ramp to Gate 57. Without that additional help I'd never had made the flight. Mexico City is NOT a place to try to do a plane connection in less than 3 hours!"
Pros: "None of the food was likable."
Cons: "The main meal was terrible...sticky pasta with little to no taste. A bun that tasted like it sat out a day on the table. No butter, no salt, no pepper. And pudding with both meals? yuck!"
Cons: "I was sent to Sala A & there was agate # 1 there; however, there was a second Sala A with a Gate #1 & from there my plane was boarding by the time I made it to the correct boarding gate it was too late for me to board the plane. I had to purchase another plane ticket in order for me to make it to the United States. It was a bad situation & the employees were very rude. They blame me & the manager never show his face to help me out. He could have at least given me a discount given the award situation. But, the customer service or will to help me was just not there."
Pros: "crew, entertainment and food."
Cons: "I paid too much money for my luggage (one suitcase) without any explanation at the moment. The lady sent me to paid while she weighted my suitcase. Later, I saw a label that said overweight. (I could take stuff out of it if I knew. I could safe $400 pesos)"
Cons: "Flight left almost an hour late."
Cons: "On June 29 Aeromexico Flight 2683 arrived in Mexico City airspace and the Captain informed the passengers that the plane would have to refuel in Alcapulco due to inclement weather in Mexico City. The website https://www.timeanddate.com/weather/mexico/mexico-city/historic reports NO inclement weather on that date or at the time that AM 2683 was to land. I observed partly cloudy skies from my window seat as well. The ground crew in Alcapulco was unprepared for AM2683 and the fueling was delayed. After doing so, AM 2683 landed AFTER my connecting flight AM 684 was scheduled to depart at 1:05 AM on June 30. A female connection agent met me at the baggage claim and informed me that that AM 684 had not been held and had departed. The female agent was unhelpful, dismissive and rude. In fact, she had taken a personal cell phone call at the connections desk prior to assisting passengers of AM 2683 which lasted many minutes. She escorted us to the Aeromexico counter where I waited 30 or more minutes to speak to a representative. The representative at the Aeromexico counter informed me that there were NO flights to Quito until 1:05 AM on July 1. I asked if she could book me on another airline and she informed me that because the delay was weather related Aeromexico had no obligation to accomodate me. She booked me on AM684 for July 1. I asked where I was to wait for the next 24 hours and she said Aeromexico had no obligation to pay for lodgings. She gave me food vouchers for the airport. I immediately logged onto Travelocity.com and found a Copa Airlines flight to Quito leaving that afternoon which was in fact OPERATED BY AEROMEXICO! I booked that ticket myself and waited in the Mexico City Airport for 14 hours. What would have taken 10 hours took me 22."
Cons: "Big delay"
Pros: "we were shocked by how great the flight accommodations were, from the inflight entertainment to the food/beverage service to the flight attendants."
Cons: "Aeromexico dis not let me board my flight from Mexico to Vancouver. They said they couldn't clear my name and print me a boarding pass. Stuck at airport for 14hours and ended up flying aircanda to yvr the next morning. Terrible customer service/care. Never flying aeromexico again."
Cons: "Didn't board on time"
Pros: "Aeromexico puts delta, United, American to shame. Every time I fly with Aeromexico they have on-time flights, food and drinks included, friendly service and excellent price for tickets. No last second delays or flight rescheduling as happens with US carriers. I'll take Aeromexico ANY day over the shitty US airlines. And for those complaining about info not being readily available in English, it doesn't hurt to learn a little Spanish"
Cons: "They ran out of Corona."
Pros: "Coffee, SMILES on faces of the Capt., Stewards, Professional Appearances by AM staff from beginning to end. (unlike American Airlines) We had a snafu at boarding and a Miss Gina Diaz in San Jose Airport was MOST super helpful. We ar3e booking more flights on this airlines! FOOD was AWESOME.... really!"
Pros: "good food, good entertainment, on time departure and arrival"
Pros: "I like the service on my way back home. The movies were up to date."
Cons: "On my way to mexico wasn't as pleasant because i wasn't served anything to drink. The flight attendant asked me but then walked away and never returned."
Cons: "Old plane slow crew. Seemed like they never were around j. Business class"
Cons: "Luggage took a really long time to come out."
Pros: "The flight was expeditious and the flight crew was well organized. overall, it was a pleasant experience."
Cons: "The meal provided seemed wholesome enough for an omnivore, however, a vegetarian meal alternative was not on the menu. It's perhaps a minor inconvenience because the flight was 4 hours long. Perhaps it's too much to ask for but It would be nice if the airline would consider the dietary needs of vegetarian or vegan passengers."
Airlines flying from San José to South Carolina have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from San José to South Carolina
Masks required on board, masks provided on flights from San José to South Carolina
Social distancing seating
Middle seats unavailable to book on flights from San José to South Carolina
Testing for antibodies, testing for symptoms for flights from San José to South Carolina
Waiving of change fees. Search flexible flights from San José to South Carolina