Daily cleaning, installation of cabin HEPA filters
|August||Best time to beat the crowds with an average 6% drop in price.|
|December||Most popular time to fly with an average 16% increase in price.|
Average price round-trip
|$415||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from South Carolina to San José.
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Scores according to KAYAK customer reviews
Cons: "Need more space"
Cons: "Therer were four different planes listed leaving at my gate at one time. I was eventually moved two times to different gates. Outbound flight delayed almost an hour and the terminal was extremely overcrowded. Return flight was delayed almost four hours. No notifications made of delay prior to arriva"
Pros: "Great crew and service"
Cons: "The delay was longgg but I know that couldn’t be avoided"
Pros: "Everything was fine"
Pros: "The crew was spectacular"
Cons: "The sound didn't work for my tv"
Cons: "Delayed by 30 minutes but handled well"
Pros: "Roomy seats, good snacks, great crew!"
Pros: "leg room"
Cons: "staff not telling the truth to the passengers"
Pros: "On time and the comfort of legs room"
Cons: "THE TWO SCREAMING KIDS THAT SAT BEHIND AND ACROSS FROM ME. THE MOTHER DID NOTHING ABOUT IT AND THE FATHER DID LESS. WHY CAN'T THESE RUG RATS FLY ON A FRIGGIN' PLANE WITH JUST SCREAMING KIDS? JUST A SUGGESTION FOR YOU SUGGESTION BOX. OTHER THAN THAT, THE FLIGHT WAS FINE."
Pros: "Same as above"
Cons: "The second half of the flight the TVs didn’t work till halfway through the flight."
Pros: "Usual great Jet Blue experience."
Cons: "Crew took too long before they told us reason for delay of flight from DCA to CHS"
Cons: "Flight was 3 hrs delayed then the boarded the plan that was cancelled onto ours which took another hour."
Pros: "Plenty of leg room."
Cons: "Security was somewhat disorganized."
Pros: "Leg room was ok. The snacks were better than average, the plane was clean and modern and we arrived on schedule."
Cons: "My entertainment system was not working, flight was delayed for 1 hour"
Pros: "Great service, comfortable plane"
Cons: "Lousy seay selection, even for mosaic customer"
Pros: "Great crew"
Cons: "Flight delayed several times with little help at check in. One desk person for too many people."
Pros: "The system was down at my seat. No wifi"
Pros: "quick, easy, nice staff"
Pros: "TV selection was amazing!!!!"
Cons: "Nothing, it was great"
Pros: "The fact that the flight was short"
Cons: "Nothing really"
Cons: "Our gate was changed several times, causing us to miss our initial non stop flight out of Boston. We were moved to the international terminal and had to wait over an hour to get through security because they were understaffed. We finally got through security as the doors of our plane were closing. Upon reaching our assigned gate, we were told it had changed. We received one email less than a half hour before boarding of the change but since we were in line for security, did not see it. Our rebooked flight was delayed which meant we wouldn't make our connecting flight in DC. We went to Ft Lauderdale instead and sat near our gate until boarding time. At this point we we were informed of yet another gate change as boarding was supposed to start, however there were no announcements made. Our 2.5 hour non stop flight turned into an over 12 hour travel day"
Pros: "Ek 202"
Cons: "The flight was cancelled 4hrs after being boarded at JFK. We understand that such things happen. It’s the situation and handling after was very unprofessional. we were told to collect our bags and go to check in counter and collect our next bookings but instead after collecting check ins we were just given meal ticket and hotel address and given a toll free number to call which is very inappropriate. It should become your responsibility to rebook ya but not leaving it on us to call some number and wait. Though I called and I was told that I was not deboarded to rebook me. For which I tried to go and find an Emirates personnel who refused to talk to the Emirates guy on phone to explain and would just refuse to talk to me. Imagine yourself carrying two check ins and a carry one and running around just to try to get somebody to answer. Mr. Munit on phone was kind enough to be on talk and hold for about 40mins with me. It still ended up unable to book at that time. I was going to India for two day period and my one day had to be spent over in JFK. As humans it’s not the technical difficulty that was an issues it’s the Emirates crews at jfk inability to properly respond and answer arrogantly was the issue. One person instead of answering the questions of an old man was very rude and just blubbered “can’t you just listen to me” that was very inappropriate. It should be her responsibility to listen first. I have always flew Emirates and inflight crew are always very patient and good. This experience makes me think otherwise."
Pros: "Everything smooth, and clean."
Cons: "Where do I start: our 7:00am flight never made it out of Charleston and we missed our 2:15 connecting flight to Martinique. After paying $300 worth of rebooking fees and an additional $150 on a hotel room we finally flew to JFK and made it to Martinique where we enjoyed a 2 day vacation. So unfortunate, this extremely delayed flight by JetBlue cost us a lot of money, time, etc."
Pros: "Best airline"
Pros: "Flight departed and arrived on time, Jetblue staff were very friendly and nice plane was clean!"
Pros: "Flight left on time and actually arrived early."
Cons: "Didn’t have free WiFi on flight"
Pros: "I've a commuter each week by plane since July, and have had an excellent experience with JetBlue. Much more reliable than any other airline I've had experience with."
Pros: "The ground staff and the crew on the plane was fabulous"
Pros: "Flight was on time. Got to my destination ahead of schedule. Great work."
Pros: "I checked my carry-on bag. The crew let us know that the best view in DC would be on the left side, so we switched seats so that the children could see from that side."
Cons: "Lack of leg room."
Cons: "Flight was cancelled had to sleep at jfk for over 10 hours until new flight"
Pros: "On time"
Pros: "Everything was smooth overall. Very spacious for being in coach and staff was friendly."
Cons: "I was traveling alone with my 1 year old. They called those traveling with young children so I started gathering my stroller and diaper bag. Before I even made it to the boarding entrance the next group was called. I had to rush with my daughter to check the stroller and get on the plane while others were loading in too."
Pros: "Lost baggage but it was delivery to hotel less than 2 hrs. Not so bad"
Pros: "I was traveling from Charelston to DC the weekend before Irma hit with a return flight Sunday. The counter agent was great at finding a return flight change no problem. No fee. Off I went, and off Irma went, I had to change my return travel plans and unfortunatelyJetblue didn't have s direct flight to my new destination, the counter agent in DC went thru possible options and worked with main ticketing to refund my flight for future use, noting it saved me money to rebook online at a cheaper fare, what airline does that theses days. Very pleased and grateful Jetblue made my travel during a tense weather weekend the least of my worries, they were Rock Stars!"
Pros: "Professional and genuine people who reflect the good in life."
Pros: "more leg space liked loading from the back to the front of the plane."
Cons: "late departure."
Pros: "The people were very kind and constantly available."
Cons: "Angela, not having room for my carry on under my seat even though it's a book bag that always fits otherwise. Also, Angela. Angela sucks"
Pros: "Free in flight wifi is great. Crews are very friendl"
Cons: "Flight was delayed 3.5 hours. JetBlue did provide $75 voucher but a delay of this magnitude was a major inconvenience. JetBlue poorly communicated the situation."
Pros: "It was on time and the crew was nice"
Cons: "Labeled both bags with the same code, SAS had to hu t it down"
Pros: "Great seats"
Cons: "The flight was delayed 1:30."
Pros: "Great staff, 4 extra inches of pitch and TVs for the kids"
Cons: "Wifi has been pretty spotty lately."
Cons: "Delay of an hour , next flight cancelled , stuck in New York , next day flight to Manchester , and hopefully will arrive two days later in Amsterdam"
Pros: "On time"
Pros: "The in-flight entertainment was awesome. I was able to watch NFL games the entire flight which made the flight go by super quick. Our flight was also ahead of schedule which was great as well."
Cons: "The seats were a little tight together. I didn't even have enough room to put my laptop on my lap."
Pros: "There was an incredibly large passenger next to me and I was essentially afforded only a quarter of my seat. It is not really fair for anyone to have to sit next to someone taking up twice their seat."
Cons: "We left Salt Lake City so late that I missed all my train connections and ruined my plans."
Pros: "We got home safely! The crew was great and generally cheerful despite less than great conditions."
Cons: "Lots of delays due to weather, which I get. The plane was small and old and stuffy with too close seats."
Pros: "The crew was okay. Could be better"
Cons: "Variety of snacks and drinks"
Pros: "The crew was awesome. The entertainment was great with a huge selection of movies. The food was really good."
Cons: "Boarding was delayed while waiting for Delta agents to come and assist people off of the plane."
Pros: "Delta is wonderful! Helpful and on time."
Pros: "Yes very clean plane and crew was amazing. My daughter was hungry and the crew filled her bottle with milk twice"
Cons: "Maybe better snack"
Pros: "The inflight entertainment options were great!"
Pros: "Everything except landing at the same time my next flight was boarding. I had to sprint and was greeted my the meanest delta agent I have ever known. I didn’t know you could be that snotty. She would not Listen to me or help me get the correct seat o had signes up for"
Cons: "Attends on flight said to go ask gate crew to help me and I rushed out to be greeted again by the bus mean crude snotty agent. She told me to get my rear on the plane The attendants didn’t have a clue that she had others to board ( they all got upgrades) and I better move my rear. I was shocked."
Cons: "Let was a typical flight. About all you can hope for is that it is on time. That makes it excellent."
Cons: "Great flight. On time and friendly staff."
Pros: "Amazing crew, on time, decent coffee, plenty of drinks"
Cons: "The drinks cart was a little slow..."
Pros: "Actual flight was great!"
Cons: "Delays were awful, and the ground crew was unhelpful in helping people find earlier alternatives to the delayed flight."
Cons: "Everything was good!"
Pros: "Boarding was smooth"
Cons: "Awful flight attendant that was rude in not passing a snack to us and then not handing a bottle of water to me when snacks were being stroked to the passengers. When asking her why she didn't provide us a snack she said that this is a plane and when the captain says we have to land that she doesn't have to pass out snacks. The interesting thing is that all the other passengers around us receive snacks and bottled water except us. When we were leaving the plane after it landed my mom had to stay behind while I went to the front of the plane a good wheelchair assistance. The same stewardess said why did your son leave you and my mother had to correct her and say that he went to the front to get wheelchair assistance. The lady was very rude and didn't know proper manners."
Pros: "The Delta flight crew was exceptional!! Friendly and accommodating."
Pros: "Flight itself was fine"
Cons: "My flight to Atlanta was delayed which caused me to miss my flight to Seattle. The next earliest flight was booked so had to catch another flight several hours later. No one from Delta offered any sort of compensation."
Pros: "The crew, the food, the amount of beverages served"
Cons: "Leg room"
Pros: "Delta is always great to fly on, but this was not the best.."
Cons: "We had delays EVERYWHERE. What is usually a 40 minute flight from Birmingham to Atlanta took an hour & 25 minutes. Once I landed, I had to connect allll the way on the other side of the airport. Once in air, things were fine, just hot. However, due to weather, we had to fly for an additional 45 minutes in the sky. The crew was as nice as they could be in that situation just overall a frustrating."
Pros: "I LIKED EVERYTHING,SERVICE AND ATENTION WAS EXELLENT ,PERSONAL WAS GREAT, MY BEST FLIGHT EVER..."
Cons: "WELL,ALL TV SCRENS ON THE RIGHT SIDE WASN'T WORKING,BUT NOT A BIG DEAL..."
Pros: "They were comprehensive and tried to move fast"
Cons: "Delayed flight because they didn’t had the crew ready"
Pros: "Smooth flight in time. Didn't realize would have to go thru another TSA security check point. Otherwise smooth flight, great communication from the captain."
Cons: "Cramped seats and the food wasn't that great. Plus final meal was served late which lead to quick eating and feeling rushed."
Pros: "I don’t know what Delta could have done better on this two leg flight from Albuqueque to Miami via Atlanta . Yes we were in First Class and it was a (groan) 6:05 AM flight which meant that we were probably on time. But Delta’s 737-900 (to Atlanta) was very comfortable, the crew did everything well and the breakfast was quite good. (Make sure you try the quiche). We had the same crew on the next leg to Miam, who were surprised and gave us a warm welcome. There were only snacks in 1st for that short segment, but they were all we wanted."
Cons: "Air turbulence over the Midwest storms."
Pros: "Easy boarding, Love to the sad that you were not nickeled and dimed while in flight they provided wonderful food and snacks. The crew so friendly and very hard working constantly there to please the passengers also having Free movies made the 5 and a 1/2 hour flight go very quickly. I fly across country frequently I will always fly Delta."
Pros: "Fligth were on time"
Cons: "My flight from Montreal to Atlanta was 2:30 min Left at 6:10 arrive at 8:30 roughly Tried twice to get to my connection earlier and get 9:30 instead of 12:09 fligth to Daytona Delta was not flexible to allow me to book saying i did not have 55 min in between fligth which i had than lear n it will cost $75.00 to change the fligth - What? Very disappointed of Delta - lost 3 hrs at the airport today"
Pros: "It landed safely"
Cons: "Delayed take-off, one plane for hour or so."
Cons: "Missed our connection due to not enough time between connecting flights, Change of plans due to missed connection not anywhere near each other, one hour spent on the The tarmac... No earbuds available, No drink or food service... Worst flight experience ever"
Pros: "Flight attendants and cookies. That's it."
Cons: "We left DC late because of Delta's inefficient boarding process. We landed in Atlanta late. Our flight to Sioux Falls left early, without us. My pregnant wife and I made it to the gate 4 minutes before the scheduled departure and they told us the plane was already gone and there was no way for us to get on the plane. Our bags did make it to Sioux Falls, so my wife didn't have her prenatal vitamins, , we had no clean clothes and we were forced to spend the night in Atlanta. The saddest part of yet another terrible experience with Delta was that they offered us a "discounted" room at a terrible Howard Johnson for $72. I looked online and the same hotel was $65 to book on Kayak. So basically Delta was trying to scam us after they screwed us. Thanks Delta! Instead we paid $200+ to stay at an airport hotel. Every time I fly Delta I regret it, yet occasionally I get forced to take their awful airline to get somewhere I need to go. It never fails to add another bad Delta experience to my long list of failings from this SAD!!! airline."
Pros: "The one good thing about this unexplained ordeal (the flight was delayed for 5 hours, causing me to miss my connection) was that, after a few hours of hearing nothing (no emails or texts from Delta), I finally saw some options for different flights pop up, so I was able to book a new flight without calling India. Also, I got an exit row seat on my new flight to MSP."
Cons: "They moved our gate about six times and never told us why the flight was delayed. Actually, the biggest annoyance was that Delta told us nothing. The only reason I knew about the delay and gate changes was because of Kayak! I know I am signed up to receive texts and emails from them, but I guess they forgot to notify me."
Pros: "everything was very nice"
Cons: "Delay over one hour."
Cons: "Kids yelling"
Pros: "ability to book a later flight when I missed my connection through the delta app."
Cons: "Delays, missed a connection, booked a new connection through the app and that one was delayed as well...what was supposed to be a 3.5 hour experience turned into a much longer one. Seats do not accommodate people over 6'2" abiet very poorly."
Cons: "We sat on-board the aircraft, at the gate, for almost 2 hours due to a weather delay. During this time, we were not offered refreshments, nor were we offered any type of "compensatory benefit" for our delay (e.g., free Wi-Fi, vouchers good toward a future flight (a $30 voucher per passenger would seem appropriate), additional SkyMiles (3000-5000 SkyMiles would seem appropriate), etc.)."
Pros: "Clean, pretty roomy (Delta Comfort)"
Cons: "Couldn't get onto internet. Both my wife and I could not access internet. Might be platform thing as we have Apple devices; woman next to us seemed to have nomorobkem with PC."
Pros: "Crew was great!"
Cons: "Flight was so short there was no food , drink or entertainment."
Pros: "Nice crew; with sincerely smile and attentions during all flight. The dinner was delicious... and very very important... puntual trip"
Pros: "Leg room not as bad as general chatter."
Cons: "Seat width a problem. Center seat passenger used arm rest subject me to cart hits and hits from other passengers. Aisle seemed narrow. New Embracier airplane with 6 seats across."
Pros: "Excellent service and on-time"
Cons: "Baggage charge"
Pros: "Plane was comfortable"
Cons: "In order to leave airport on time (plane came in late) they claimed overhead space was full and that remainder boarding passengers had to check their bags. (Bags to be picked up in baggage claim) When walked into plane saw plenty of overhead space for carryons!"
Cons: "Only the price and boarding was different for this Air France run Delta flight. All the seats (3&3), space and service were the same throughout this plane."
Pros: "Every thing except food!"
Cons: "Not enough food provided by airline!"
Pros: "The delta employees kept us informed of what was going on with the jetway which had broken. Despite the chaotic boarding, we arrived at our destination on time! Way to go! I do love delta."
Cons: "Due to the construction in the airport, there is a small area for this group of people to be ready to board, therefore, it was very difficult to move or get around, Suggest that employees give more instructions about boarding procedures and suggest that people line up accordingly in the right order. They should explain the order of entry, and ask for people who are the last group to stay back so that those who board first are allowed through."
Pros: "Same as previous flight."
Pros: "the pretzels and drinks. The flight attendant was very polite and attentive."
Pros: "The quiet so I could sleep"
Cons: "Changing my seat last minute. Had to ask two women to move to get into my seat. Loading the plane first with passengers that have nothing to store above would expedite the experience for me. My seat belt disconnected from the back of the seat. The tray was broken and could not be lowered into a writing or eating position."
Pros: "Flight made it on time, exactly as scheduled, despite a delay during boarding of almost 1/2 an hour. But other than that, good flight."
Cons: "Boarding and takeoff were delayed almost 1/2 an hour."
Pros: "Nothing really"
Cons: "Boarding process in Panama is very disorganized"
Pros: "Lo mejor fue la atencion de la azafata colombiana el avion era peque aunque prefiero q sea de 2 butacas de cada lado ... Lo mejor fue el precio Kayal gracias."
Cons: "No es un servicio sobresaliente"
Pros: "Friendly fast helpful"
Cons: "Seats to close to the bathroom smelly couldn't get rest"
Pros: "Both their kindness and generosity."
Pros: "Meal was good and plane was clean and well maintained."
Cons: "Just a little tight but overall good"
Pros: "We had the exit seats so there was leg room! The crew was very friendly."
Cons: "There wasn't any entertainment and the seating area for where we we're boarding was so packed we had to sit on the floor"
Pros: "Comfortable and puntual"
Pros: "Puntual, comfort"
Pros: "Excelente servicio, a tiempo. Ayuda para un abordaje rapido, ya que habia mucha gente."
Cons: "Una de mis maletas fue abierto y me parece peligroso, ya que por dicha traía candado en la parte grande. Esto puede tacharlos de compañía no segura."
Cons: "Very good"
Pros: "Take off on time"
Pros: "Friendly staff, clean and comfortable seats and good food!"
Cons: "Two out of our three flights had no onboard entertainment."
Pros: "Airplane crew was friendly. The flight departed on time."
Cons: "We traveled with an infant who sat on our laps. We were never asked about the infant traveling until we went to check in at the desk and were told we needed to pay taxes for the baby at a rate of 10% of the cost of the ticket. But because we were doing it on the day of the flight, 10% was almost $200! We did not receive good customer service from staff, who simply told us we "should have known to investigate this." We have never been asked to do this when flying with a baby before! This was after an hour and a half of already waiting to check in our bags. We were waiting so long and dealing with this issue for so long that we almost missed the flight! A terrible experience. Also, the web check in line took even longer than the line of people who had not checked in online beforehand! It was so slow, it added to us almost missing our flight. It was a waste of time to check in online, especially since they gave us new boarding passes when we checked our bags in anyway. We also had trouble finding both of our reservations, even though we booked them together as a family, so we ended up with seats that were not together. When we had an issue, we were given an attitude by the staff checking us in."
Pros: "The welcoming and attentive service"
Cons: "No entertainment."
Pros: "Flight on time."
Cons: "Changed gates at Panama without any alert until boarding time."
Cons: "Food service was good. Staff were nice."
Pros: "Free meal on a one hour flight!"
Pros: "The flight was on time and the food comfortable. The food was average for airplane food (overcooked and dry pasta and bread)."
Cons: "The food, as noted above."
Pros: "Todo estuvo realmente bien con una excepción."
Cons: "Cuando abordé el avión me di cuenta de que el espacio sobre uno no es necesariamente el espacio designado para su maleta de mano, ya que uní puede guardar su maleta en el espacio sobre otra persona; sujeto a la voluntad del pasajero o la disponibilidad del espacio en el compartimiento. Creo que cada pasajero debería llevar su equipaje de mano justo sobre su asiento para evitar desorden, mal entendidos o que se pierda equipaje de mano entre la confusión."
Pros: "technology and movie/entertainment selection. plus drinks were included"
Pros: "Crew and newer aircraft"
Cons: "Food could have been better in business."
Pros: "Everything went very smoothly and on time. The captain did an excellent job of describing our flight course and other detailed information about the flight. It was a very pleasant and comfortable travel experience."
Pros: "I thought the entire cabin crew were friendly, polite and very helpful."
Cons: "If you are on a seat at the back, it takes too long to get off because the people in front especially first class, take their sweet time getting their luggage while the rest have to wait. Then my contacting flight only had 22 minutes to transboard."
Pros: "The flight was cool, i loved not having to get down the airplane in Costa Rica to conitnue to Guatemala."
Cons: "It was freezing, and they didn't offer blankets just while we were on the plane."
Cons: "This airline Lost my baggage and they didn’t help me"
Cons: "The crew kept bumping Into me since I had an isle seat more than normally."
Pros: "nice staff."
Cons: "delayed leaving and arriving. no entertainment."
Cons: "Never answered the numbers I called when I got to the airport ended up having to rent with another company"
Pros: "Courteous staff, everything was on time, and the free meal and drinks (including alcohol) is a refreshing throwback to the old days."
Pros: "Everything about them. The crew is so helpful and kind, flights are always on time, the planes are in great condition and the amenities included with your tickets makes it worth to choose COPA!"
Pros: "- nice staff - food on the plane"
Pros: "I love the genral flight experice. I found the crew very helpful and friendly. I liked the food."
Cons: "The seats were uncomfortable."
Pros: "I was looking to fly to Costa Rica and found a price offer for $70 through Volaris. I thought this was a good deal until I looked at the baggage policy. Turns out you have to pay for each bag,bringing my luggage total to $50. Thats when I noticed Copa Airlnes had the same price for airfare plus two free bags! I was sold. Overall great service!"
Cons: "Almost missed my flight due to flight being changed to a different gate than what was written in my ticket."
Pros: "It was a short flight....they made the trip comfortable, and on time..."
Cons: "No complaints....."
Pros: "Agent issued boarding passes and luggage ticket but somehow didn't process payment. After waiting 4 hours for boarding we were denied entry into plane. Somehow agent overrode the safeguards and was able to issue boarding pass. Very lax security and agent even denied seeing credit card given to them."
Cons: "Ticket counter personell"
Pros: "The great service on bord at all time"
Cons: "The line we had to make at the checkin... but after that ok"
Pros: "The service overall is great. The airplane is comfortable. Airport in Panama has very good service. I would take Copa again."
Pros: "Same as above."
Cons: "Same as above. Even after a long layover and a change of planes, it was still the cramped seats and an old plane."
Cons: "Me dañaron una maleta y ya puse el reclamo"
Pros: "love you guys!"
Cons: "It was a mess we got to Costa Rica 3 hours later tan we were supposed to"
Pros: "Staff very pleasant and competent. The flight was only one hour duration, but they still managed to serve a small meal and refreshments. Would definitely use again"
Pros: "On time is the most important feature of COPA. The other is that COPA remain as a full service compared to most that cut services more and more."
Cons: "Sometimes price are quite high that makes flying COPA impossible, way too high"
Cons: "Gate switching with no notice"
Pros: "Ground Crew is alwyas super friendly and very polite. I Normally love to fly with COPA for a number of reasons...but this short trip had two inconviniences that are noted here on the what I thought needed to happen."
Cons: "Male Flight Attendant had attitude and asked me to put my set back in upright position...it was and I had a broken foot, so it would not have been appropriate to put my seat back due to pain. He jkumpoedf all over ma and even the lady next to me...she to was reading and did not have her seat back either! Food was a bag of chips...1 OZ bag of Frito Lay Chips..... HERE IS A HUGE HINT: BEST TO NOT GIVE ANYTHING...DO NOT INSULT US MORE!!!"
Pros: "Crew excellent!"
Cons: "The flight was crowded!"
Cons: "I almost lost my coincidence with the other flight"
Cons: "Flight was late for no apparent reason"
Pros: "Getting from one location to my destination. Making sure to keep us updated on why we would be late to final destination."
Cons: "No Dr Pepper, WiFi wouldn’t work, no entertainment, snacks were okay, crowded."
Cons: "No snacks or drinks provided on any of my flights on American this weekend. 2 of them were real short so that makes sense but other 2 were long enough to have this but stopped before my row. We were Delayed, which is understandable, but not sure why we couldn't board and wait for crew to come on to speed up process rather than waiting for crew to arrive to even begin boarding process. I assume it's a safety thing but seems like there could be a better way to handle this and speed up process to make sure people aren't missing connecting flights."
Pros: "Crew was awesome...love AA crew! Always and this time superb!"
Cons: "Leg room gets worse and worse...boarding sucked since they took our bags and we felt like it was only us that were singled out!!!"
Pros: "On time, main cabin extra was great, crew was nice, entertainment was great."
Cons: "No criticism"
Pros: "I like the Airbus models. They offer a bit more overhead storage & the cabin seems a bit bigger."
Cons: "Better snack offerings, however I realize it’s a red-eye flight."
Pros: "Boarding very well done."
Cons: "One of the crew was unhappy."
Pros: "Yes! The crew was amazing! The seat was perfect!"
Cons: "It was very cold on the plane."
Pros: "Crew was nice, entertainment was good"
Cons: "Food was mediocre"
Pros: "I liked absolutely nothing about my flight to Richmond."
Cons: "the flight was delayed till the next day and we sat in tarmax 4 hours"
Pros: "Once boarding, we didn’t wait long for take off."
Cons: "Being on time."
Cons: "AA provided me NO assistance when my flight was cancelled and I had to make arrangements on my own, which caused me to incur in extra expending."
Pros: "Efficient crew. Boarded the plane on time. Got to destination on time."
Cons: "Wifi didn’t work."
Cons: "The seating was not good middle seat I like windows"
Pros: "Nothing. This was the worst flight I’ve ever been on."
Cons: "Pretty much everything. The flight was delayed for mechanical reasons. Then they boarded us and we sat for 3 hours on the tarmac because one of the air conditioning packs was broken. When we finally arrived, I found out my bag was lost. The worst flight of my life."
Cons: "My luggage was delayed. I received it the day after"
Pros: "The agent at checkin was so kind, nice, professional and superb...I will always fly American Airlines....you have the best checkin agents, best gate agents (super funny yet professional) and also the flight crew was absolutely amazing!"
Cons: "baggage claim in Costa Rica is terrible service...but that is the airports fault since this happens with other airlines.....something has to0 change!!!!"
Pros: "4 flights and all of them in middle uncomfortable seats. I requested aisle seats many times and counter agents were unhelpful and rude."
Cons: "Better seat options and more comfortable seats"
Pros: "Lots of leg room for such a small plane."
Cons: "AA did not update the flight status. My inbound flight was delayed due to weather but AA kept reporting the connecting flight as on time. I ended up making the connection with time to spare. If AA had reported the delayed departure I would have stopped for food. My bag did not make the connection."
Pros: "The crew was very nice and friendly"
Cons: "There was a technical difficulty with the plane, which made a short delay in our flight."
Cons: "The flight was booked. A lot of families were separated. It included family with the small children. Passengers were running around asking to change the seats. The entertainment system was very slow. The sound made cracking noises. The flight was over two hours late. In addition, we had to wait for our luggage over 40'. The luggage was wet."
Pros: "Everything was very smooth and pleasant overall."
Pros: "0ntime quick boarding"
Cons: "cost to check baggage"
Pros: "I really like that they free inflight WiFi and entertainment. The seats are little more comfortable than other airlines. The service was great too."
Pros: "On time departure, this flight tends to get delayed, not this time. Good service and pleasant flight."
Cons: "I prefer personal entertainment systems."
Pros: "The crew was accommodating"
Cons: "The crew was pleasant. No water served due to turbulence"
Pros: "everything but the cabin temperature. it was very hot and uncomfortable."
Cons: "Too warm in the cabin."
Pros: "No major delays. Boarding and exiting was smooth. Got assigned a window seat near front"
Cons: "Small delay of 25 minutes"
Pros: "Can’t say anything good"
Cons: "When boarding crew was rude because carry on did not fit the overhead compartment. No options to choose from for entertainment. Flight was delayed almost an hour while sitting in plane. Food options almost nonexistent"
Cons: "Was not compensated for arranging trans from Albuquerque to Santa Fe! Refused delivery of bag Santa Fe address!"
Pros: "The crew was very friendly and accommodating. The food as usual just snack type food for purchase as expected. The entertainment system malfunctioned and we could not watch the movie they offered. However one flight attendant was very nice and gave my kids special cookies. Nice touch!"
Cons: "The boarding process."
Pros: "Food was really good, crew members fantastic. Boarding was a little messy, a mix between anxious passengers and weak organization."
Cons: "The entertainment system didn't work and there was no way to solve it. It should've been checked before. It was a 9-hours flight with almost nothing to do."
Pros: "Mostly everyrhing"
Cons: "Food was so so"
Cons: "Very inefficient that all bags had to be checked on the jet way and then picked up on the jet way. The picking up on the jet way turned into a cluster F."
Pros: "Crew was nice"
Cons: "No individual entertainment units. Forced to watch airline selected movies. No free cocktails. I booked BA for numerous reasons and should have been switche'd."
Pros: "the clerk at the boarding desk was kind"
Pros: "Very simple process. Easiest trip ever. Baggage was easy. Nice staff."
Pros: "Not much!"
Cons: "Didn't like being grounded in Charleston because we were on a commuter flight while our AA connections was allowed to land in Charlotte and leave without us. Did not know AA operated flights receive priority at the airports over their inferior non-AA operated "partners". Will look for alternatives to AA in the future. Flight too short for a drink! No lodging because not their fault! Okay, storm not their fault, faulty policy is!"
Pros: "Flight was on time, crew was friendly."
Cons: "No entertainment, seat was not clean."
Pros: "The staff was efficient and attentive. The plane was modern and clean."
Cons: "I was pulled aside at the gate and had a security interview because I hadn't checked a bag!"
Pros: "Food, flight plan on the screen, selection of music and movies, that the lights were turned down for sleep, quiet efficiency of the crew"
Pros: "Did reschedule our flight before we left which was helpful -Group 4 but at least we could get home."
Cons: "Paid for seats closer to front to get off for connecting flight. Waste of money as flight was delayed 90 minutes trying to fix the water system which the slow response maintenance crew never fixed. Ended up using Sani-wipes and had no coffee - seemed ok for a relatively short flight and half full plane. 90 minutes to make the decision to just go on resulting in many rescheduled flights."
Pros: "Flight in air"
Cons: "Take offs and landings"
Cons: "They would not move me from next to the smokey 50'year old next to me. that's fine. But they told me I couldn't tell her to bathe and quit smoking. O well. I'm not gonna hold it against them for stinky old lady"
Pros: "Efficient crew, knew their business, executed their functions well."
Cons: "Small planes are inherently less comfortable, but that just goes with the package. Nothing you can do about it."
Pros: "Small flight, lots of room despite being an older plane. Friendly staff"
Cons: "I do my best to avoid United because of the terrible service I seem to always receive, and this time was no different. After 3 hours of waiting for a delayed flight, I was 10 min late to my connection (United's fault!!) and forced to sleep in the airport over night. This is unacceptable behavior from any airline and only reminds me yet again why I do not fly with United. Worst experience."
Pros: "Flight delayed, missed connection in Chicago. United automatically confirmed me on next flight."
Cons: "United sent timely notification that flight would be delayed. Sent no notice regarding missing connection in Chicago or rebooking the connection. The only notice that United automatically rebooked me was on the United app on my phone."
Pros: "The pilot"
Cons: "Everything else"
Cons: "The crew was haughty and rude, my purse was taken and stowed in overhead storage, the person sitting next to me wouldn't stow the carry on luggage. I needed to take my daily medication during the flight and was not able to. I have chronic health issues and needed to take it on schedule, I was delayed in getting home because I had to stop and eat in the airport and take my medication"
Pros: "The flight crew was very attentive and friendly. Probably one of the nicest crews I have encountered on my flights."
Cons: "Me and this other person were waiting in the back for the two bathrooms to become available. We waited over 10 minutes."
Pros: "The plane took two hours to leave the ground due to weather. This was unfortunate and made the passengers uncomfortable but it was not the fault of the airline."
Cons: "The airline gave all the passengers access to the movies and television channels."
Cons: "My luggage didn't make connnection."
Pros: "So they lost my bag but where super helpful and nice!"
Pros: "Nothing. They booked me on another flight with no need supposedly plane has delate but I maked on time for my connection Now I am missing my paid luggage . Poor customer service at South Carolina"
Cons: "The girl that took care of me at South Carolina need more training"
Pros: "First flight delayed once board to check a broken light. Then waisted 40 minutes taxiing on tarmac in Houston because they couldn't find a gate. Missed our connection. They put us up in a low end hotel overnight. Then we had our morning flight again delayed as we waited for planes to the take off, so further delays. Arrived in Costa Rica 1 hour late. Now with too many other flights so immigration packed and took another hour and twenty minutes (when we finished there was only a 5 minute wait). Thanks United"
Cons: "Coffee and cookies. Moscow mule"
Pros: "Seating done in orderly fashion. Person serving food was nice. Updates on delay due to fog were helpful and reassuring."
Cons: "Took a long time to get luggage. Also I asked a United person working in baggage claim that if and when my luggage arrived she would help me get my bag off. I had a low back problem. She said yes. Then when my bag came I asked her to help. She didn't hear me. She was busy talking to a coworker. So I had to do it, which made my back worse."
Cons: "Touched down 45 min later than scheduled arrival"
Cons: "Snack offering was caramely sugar cookie"
Pros: "Got me to the Newark ahead of schedule"
Cons: "The in flight magazine was in pieces and trash was in the pocket holdings the flight information."
Cons: "Fligh delay."
Cons: "Had to sit on the tarmac for awhile. Overall though not too bad."
Pros: "Attendants were amazing"
Cons: "We spent the whole delay on the plane and wasn't notified of a problem until after an hour. A lot of my time was wasted. That's not okay. Keep your customers informed."
Pros: "The boarding process is terrible, because communication breakdown is inevitable. The crew on the plane are sometimes rude, and have no patience when passing seated passengers. One air hostess constantly bumped into my arm like a bull as she passed walking down the isle. Entertainment is practically non-existent on long flights unless you pay for it. Two of my flights were cancelled last minute with little to no remorse, and I had to wait 2 days to catch the next flight. That flight was even delayed more than an hour. I was sick by time I reached my destination. Overall, United would not be my 1st choice due to bad experiences numerous times."
Pros: "Since we were the last ones to arrive at the gate because of our delayed flight they had to check our carry-on baggage with the luggage we didn't have locks and nomally what we carry in that bag are fragile or valuable things. They should at least have plastic gauzes or fragile stickers to put on the bags. I don't know the reason but the flight attendants left about the last 6 rows of passengers without pretzels or drinks. There was no device to view movies. Leg space too tight."
Pros: "I like nothing! From the beginning It was a nightmare. Begin with changing airlines because theirs have mechanical difficulties. We have to sleep in the floor at miami. Never again!"
Cons: "Everything! From the beginning change airlines ,sleep on a nasty carpet,rude attitude! Never again!"
Pros: "Nice and comfy seats, good service on plane, fast boarding"
Cons: "No good food and the entertainment was not the beat"
Pros: "Just the crew"
Cons: "Now when I fly united i feel like flying with spirit or jet blue o any other cheap airline, they charge for everything but sodas. They don't even carry blankets. The fact that for a long (3h- 4h and 5h) flight (took 4 overall during the holidays) united didn't offered ONE movie for free at least was very disappointing. Not one of my flights were on-time!"
Cons: "Same. No ffood ..poor Service and allso charging. To much for extra weight. $200 for 3 extra pounds. Ridiculous. Also charged for one check in bag..Todo much"
Cons: "Viajar en United es desastroso. Los asientos son demasiado pequeños, yo mido1.57 metros y no me podía ni mover."
Pros: "At least they were nice."
Cons: "Plane was 90 minutes late"
Pros: "I had a fall over Thanksgiving weekend and needed extra help. The staff and crew were super helpful."
Pros: "Great take off great landing"
Pros: "On time!"
Cons: "I had to cancel my flight. Even though I payed the insurance I still have not received my airfare back."
Pros: "Smooth flight"
Cons: "2nd leg of flight was delayed by 40 min, so I didn't arrive in Detroit until 12:30 am. Not convenient for the person picking me up at airport! :-("
Cons: "First and last time to fly United. Flight from Washington DC to Seattle was delayed 6.5 hours. Every hour they announced it was delayed another hour. Also, no free entertainment during our 6 hour flight. We were given a $10 food voucher."
Pros: "The staff was really polite and were willig to answer all questions with a smile."
Cons: "The seat I was on could not be reclined. This was most unpleasant because it was an overnight flight. You should earn the clients - even economy passengers - when this seat is the one being assigned to them. I would payed beforehand to get a more comfortable seat if I'd known I was to fly on a no-reclining seat on an overnight flight."
Cons: "They delayed the flight due to "operational difficulties". I understand this happens, however, their communication towards customers was unacceptable. They first announced a 20 min delay, followed by another 30 min, then 30 more and then 30 more than then 30 more! They basically kept us at the gate for 2 1/2 hours until the found another plane. For a business like United, and flying out of their hub this is completely unacceptable. We ended up leaving at 11pm for a flight scheduled at 8. They didnt give anything in the plane to make up for it. No food, no free wifi, nothing."
Pros: "It flew."
Pros: "I liked the smaller aircraft and the friendly staff."
Cons: "I didn't like how the gate was changed at the last minute."
Pros: "The seat next to me was empty"
Cons: "United put my bags on the next flight to San Jose, so I had to wait an extra 2.5 hours in the airport for the next plane to land in San Jose, Costa Rica while my ride waited for me."
Cons: "The seats were so small, with no space between rows that you couldn't even recline. The tv on the seat in front was so close you couldn't watch it. Miserable flight, and I'm only 5'5"."
Cons: "Service is horrible and all personnel had a do not care attitude. I had 2 flights canceled due to maintenence and then when we finally were rebooked the third plane it was delayed 2 hours and I missed all my connecting flights. Once I arrived at next airport was rebooked again and that plane was delayed for 3 hours."
Cons: "I felt like tuna in a can."
Pros: "Relatively quick boarding."
Cons: "Grouchy grouchy crew."
Pros: "The crew was nice."
Cons: "Less leg room than any other airline, complementary food is real bad, they charge you for everything, movies, alcohol and food, in other airlines they do not charge you for none of the above!"
Pros: "It was on time and the staff were very helpful"
Cons: "Seats, snacks, lack of entertainment"
Pros: "That you provided a direct flight"
Cons: "I purchased my tickets on 10/30/2015 for an aisle seat. I check in the day before and no seat assignment, get to the kiosk and no seat assignment. I see the agent at the gate and she gives me a middle seat, I complained and she gave me an aisle seat. I get to my seat and someone is sitting in that seat, I go back to the front of the plane and wait to be assigned to another seat. The agent said they changed the plane that's why everyone lost seat assignments, 6 out of the 8 people that all booked together sat in their assigned seats. Never fly with them again."
Cons: "Flight cancelled- rebooked then delayed 9 times- sat in airport for 12 hours for a one hour flight!!"
Cons: "The plane was just small and I'm a big guy."
Airlines flying from South Carolina to San José have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights