Daily cleaning, installation of cabin HEPA filters on flights from San Jose to Australia
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 24h 20m
The cheapest ticket to Australia from San Jose found in the last 72 hours was $1,863 one-way, and $1,063 round-trip. The most popular route is from San Jose to Sydney, and the cheapest round-trip airline ticket found on this route in the last 72 hours was $1,863.
Australia has restricted the entry of all travelers, with the exception of Australian nationals and permanent residents and their immediate family members, New Zealand nationals residing in Australia, diplomats accredited to Australia and residing in Australia and their immediate family members, and airline crew, a person recruited under the Government approved Seasonal Worker Program or Pacific Labour Scheme, a person who holds a Business Innovation and Investment (subclass 188) visa.
Travelers who are not in an exempt category may request an individual exemption to Australia's travel restrictions using the Travel Exemption portal.
Travelers must present a medical certificate with a negative COVID-19 PCR test result issued within 72 hours prior to departure.
Travelers must complete the Australia Travel Declaration form at least 72 hours before your departure for Australia.
Unless arriving on a quarantine-free flight from New Zealand, all travelers arriving in Australia, including Australian citizens, must quarantine for 14 days at a designated facility, such as a hotel in their port of arrival., at their own expense.
For more information on quarantine rules in the Australian states, check the following websites:
New South Wales, The Northern Territory, Western Australia.
Foreign nationals may transit through Australia if the connecting flight is within 72 hours of the arriving flight. They must either have a transit visa or be nationals of a visa-exempt country.
Transit passengers don’t need to apply for an exemption to travel restrictions if they are booked to depart on a connecting flight from the same airport within 72 hours and they are not going to leave the airport. Travelers who plan to leave the airport before boarding their connecting flight or who will be at the airport for longer than 72 hours need to apply for a travel exemption here and will be subject to quarantine until their departing flight. Travelers from New Zealand and Pacific Islanders may not need a travel exemption. More information on transiting Australia is available here.
All other info
Travelers planning to travel across Australian state borders should note that some Australian states also have domestic travel restrictions, border restrictions, and quarantine requirements in place. In the case of onward travel within Australia, travelers are advised to check in advance with their travel/accommodation provider.
There are currently 5,460 active cases of COVID-19 diagnosed in AU and 910 deaths as of Apr 16 2021
Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
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Scores according to KAYAK customer reviews
Pros: "Crews were great. Seats space could be better ... overall caring & attentiveness of crew members make a lot of difference."
Cons: "Food! 40 years ago Singapore Airlines was second to none in my book! Now I feel like I was away somewhere and Singapore Airlines has changed dramatically....Must be a lot of moving pieces have changed that I was wondering again during my journey whether I was really flying Singapore Airlines..."
Pros: "SQ always has the best looking flight attendants"
Pros: "Crew , amenities and food"
Cons: "20 min late but acceptable for a 15 hr flight"
Pros: "Flight time shorter than scheduled. Food good. Crew great."
Cons: "Somewhat limited recent release movies compared to Emirates."
Pros: "Amazing crew and service. My kids were well looked after in business class even though my 2 year old was a little sick. Book the cook meal was excellent and great entertainment options. Seat was enormous!"
Cons: "Nothing significant!"
Cons: "Transit time is good for way too tight"
Pros: "Better flight as bigger craft and no neighbours in my row so I got some sleep."
Pros: "Great service and attentiveness with great food and entertainment, including a nice big comfortable seat!"
Cons: "Everything was fine."
Pros: "Everything was excellent, and we even arrived 30 minutes earlier than scheduled..... super."
Cons: "no problems"
Pros: "Boarding was better handled in Singapore - but then that’s Singapore! All very smooth and French champagne served on the flight all the way home! The Kayak website is excellent and I wouldn’t hesitate to use it again - $1,000 cheaper for the flight from Moscow to Singapore than what I could get direct from Singapore Airlines! Well done Kayak!"
Cons: "Food was terrible , crew were rude, there were delays due to airline problems at both ends of the flight, there was a complete lack of communication about the problems and how long the delays were going to be. Handling of missed connections was abysmal... Overall extremely disappointing."
Cons: "No entertaining at all, only old movies. The seats are very tight. There was a guy snoring during the flight keeping everybody awake. The breakfast was mediocre, just a a bun with fruit"
Pros: "One of the best flights I’ve been on. The seats are spacious and the crew are very friendly"
Cons: "Reclining seats tend to make me caustaphonic with the limited space"
Pros: "Seats more comfortable than premium economy, staff more helpful!"
Cons: "Food was ordinary"
Pros: "Great amount of legroom in the seats we were lucky enough to be granted. Entertainment was good!"
Cons: "Frantic service from crew. They seemed anxious and rushed at all times. Food was also very average."
Pros: "I booked regular economy and flew to Tokyo that way, but put a bid in for premium economy for the flight home and got it. It's not a big upgrade (bigger display panel, a little more leg room, seat tilt and it has a leg rest) but those things made the flight for me."
Cons: "I don't have much on the down side front aside from the usual "would like more leg room" and "more seat tilt" so nothing new to report"
Cons: "leg space"
Pros: "business seats were excellent"
Cons: "all was good"
Pros: "Easy online me check-in with proper notification & reminder. Attentive crews and good on board entertainmrnt. However, food wise just a good thumb up and not excellent coz we looking forward to see more variety of foods available on board"
Pros: "Flight is comfortable, food is nice. Most importantly, the flight was on time."
Cons: "The entertainment system requires additional setup, and need my own mobile device. My mobile device was low in battery while I'm on my flight, so I'm not able to view any movies during the flight."
Cons: "Food not hood"
Cons: "Boarding at Singapore airport was shocking, as we had to wait 6 hours for our flight. Rating low to the crew mainly because of the ground staff as they were not very communicative to begin with about the explanation for our delay. Only when the passengers got a bit more vocal about wanting explanations, they started giving us a bit more information. All estimated times given for boarding the flight were incorrect by a big margin! Seemed more like they were giving shorter wait time for boarding just to please the passengers, where as they were well aware of how long the wait would be."
Pros: "Was very old plane but was good"
Cons: "Food and crew was well"
Pros: "I liked there was entertainment"
Cons: "It was an old tired plane"
Pros: "Great they are now flying Canberra to Singapore. Judging by our full flight it is very popular also!"
Pros: "Crew very good as was entertainments system"
Cons: "You cannot disguise the age of the 777, 30 year old design. Noisy and basic compared to 380, 350."
Pros: "Crew was friendly and whole on ground process was efficient."
Cons: "Aircraft not as clean as expected from a flight departing from their home port. Can't put my finger on it, but standards have slipped for slipped for SQ, albeit from a very high standard."
Cons: "Seats were bit hard without proper head rest.entertainment kiosk was not working."
Pros: "Crew was great. Food not bad for airline food . It was clean."
Cons: "Flight was returned from tarmac and delayed for more than 7 hours. No accommodation was provided, even for people with young kids. 15$ coupon was provided interested, are you serious?"
Pros: "Not much turbulence"
Pros: "Staff were awesome. given that my wife and son both had food poisoning."
Cons: "But we were meant to fly on an A380. This was an A320. Nowhere near the same legroom. Less entertainment options. No USB charging."
Pros: "The staff were helpful, once I had complained enough."
Cons: "Aircraft was old, tired, and uncomfortable. The seat of my chair was not attached. There were huge comms boxes below every 2nd seat so zero legroom. Screens were so old they were unwatchable and tiny. Air Asia provides a superior service for a fraction of the price."
Pros: "Very helpful and polite staff"
Cons: "Old B777-200 with small personal screen. And they don't have pillows on board."
Pros: "everything, excellent job"
Pros: "Fast boarding"
Cons: "Hot cabin. Chairs makes so much movement when the back of the chair where the folding table is moving. Chair movememt of the seatmeat is felt in the same rows of seats."
Pros: "Overall very good."
Cons: "Weren't informed of status of connecting flight while in flight. Learnt that the connecting flight was held back on arrival in terminal."
Pros: "Staff on board were lovely."
Cons: "I asked to be placed in a seat as close to the front as possible as I suffer from motion sickness in the back of the plane. I was placed in the back row all the way to my destination and all the way home. I vomited 8 times and felt very sick. I did notice that there were many seats available in the front of the plane but they are never given out as women with babies and children always get them and then single travellers like myself are made sit in the back. I travel a lot, I usually fly Qantas and they are very good at providing seats closer to the front. I will be reluctant to fly Singapore Airlines again due to the fact that they were not accommodating at all."
Pros: "Onboard Crew was great. I sympathize that they have to rush a service on a 1hr 20min flight with turbulance."
Cons: "I have started taking SQ instead of budget airlines hoping for good service and on time travel. However, both times travelling from SQ from jakarta was delayed. Yesterday, I got home 1.5hrs later than I should have. I have also to pay for additional surcharge due to midnight cab fare. Further, when I wsa travelling to Jakarta - none of the inflight entertainment was working. So it has been disappointing."
Pros: "Friendly and approachable"
Pros: "Great staff. Aircrafts has more leg room. The food and entertainment was good as well."
Cons: "Delayed two and a half hours! Scheduled flight to take off at 0010hours was already a no brainer. Taking off at 0330hours is a killer!"
Pros: "The ground staff in Sydney!"
Cons: "From the moment we checked in in Singapore there was no service. Having travelled first class and Economy before with Singapore I was very disappointed with Business class. My husband and daughter were in First Class. The service was below average to say the least - more training required from check in to on board - (in Sydney the staff on the ground went above and beyond) In Singapore it was very fake and contained no sincerity. The lounge itself was also ordinary compared to others, no Amenity kits or PJs in business class - even Virgin Australia has that! I was so excited to be travelling Singapore again given past experiences but now Im not sure I will want to fly them again."
Pros: "Service was good, but then that's expected."
Cons: "Leg room was bad... The foot rest attached to the seat in front of me kept lowering itself on its own."
Pros: "1. Clean. 2. Punctual. 3. Coke Zero."
Pros: "Good crew, but working with some tired, old equipment."
Cons: "The padding in my seat seemed to be a bit thin and became progressively more uncomfortable as the flight progressed. The in-flight entertainment systems are really showing some wear & tear. The screen was blurry, the letters on the control buttons had work off and the sound quality was terrible."
Pros: "The 777 is way behind the 380s comfort."
Pros: "Everything went very well. The staff were the nicest most helpful people ever. Great food too."
Pros: "Crew were excellent"
Cons: "The TV was small and poor resolution and brightness. Also no USB power at my seat."
Pros: "The ecperience"
Cons: "Food was poor"
Pros: "General flight was good. Loved the food."
Cons: "Beeing more than an hour delayed"
Pros: "Staff, food and service Dubai to Islamabad"
Cons: "Arrogant staff on Houston to Dibai"
Pros: "Easy check in and comfortable flight. The crew are very helpful."
Cons: "Couldn't get my preferred isle seat or sit with my wife who was in a different row."
Cons: "Other Crew woman"
Cons: "We asked them to provide us with assistance as we had 3 infants with us but no one helped us from check in to boarding gate. Even though we called emirates customer care to afd oyr name in assistance when we booked the ticket but at airport they said we cannot privide any assistance . Moreover one of our family member had wheel chair assistance they never provided wheel chair at Dubai airport reason being they said they have shortage of wheel chairs. Such a bad experience we had !! I will never recommend anyone to travel with Emirates."
Pros: "My children enjoyed their first flight they were very well spoilt on the flight also the care they took with my mum."
Pros: "It was so nice"
Pros: "Leg room is always great!! Also the staff a brilliant!!"
Pros: "Need a little more leg room. Staff made sure the toilets were clean."
Cons: "No footrest."
Pros: "Quality airline -new and clean plane with good seats and AV set up"
Cons: "length of flight...."
Pros: "I liked that all the families were in a separate area on the plane. Food and drinks on offer good, baggage allowance good and the leg room was good."
Cons: "The delay to get on the flight, hard with a toddler."
Cons: "Food Poisoning"
Pros: "everything was perfect i really enjoy my flight with Emirates i recommend everyone to fly with Emirates best experience ever"
Pros: "Level of entertainment"
Cons: "My companion ‘s screws wasn’t working. The stewardess was advised twice but nothing was done"
Pros: "In every way this was an excellent flight."
Pros: "Nice ontime flight."
Pros: "Comfortable seat, even in economy class. Very quiet engine noise. Extensive in-flight entertainment. Attentive crew."
Cons: "Boarding experience was cumbersome and overly complicated. After going through the whole security screening process to enter the departures area (I boarded in Singapore), the whole security process is performed again to get to the gate. Why do I and my carry-on luggage need to be checked twice? Once at the gate, all passengers are herded like sheep into an area that has insufficient seats for the number of passengers, so many are left to stand or sit on the floor. If the airline wants to use a plane that carries 500+ passengers, then use a gate that can accommodate that number."
Pros: "Travelled economy and it was very good. Would love to try business class sometime. Staff excellent food very good."
Pros: "The food and service. Toilets are clean"
Cons: "Should watch on how many beer/champagne the steward serving to the customer as we had an old man who is super drunk sitting beside us and keep asking for more. Should also include toothbrush for our overnight flight as we reached Melbourne in the morning."
Pros: "Second legs entertainment system was brilliant."
Cons: "To offer only one meal on a 7 hr flight seemed quite stingy, although the quality was very good."
Pros: "The flight was on time."
Cons: "Never had an experience where "pocket book, was weighed. After my carry on was weighed , my personal bag where I had my essentials and medications were included in the total weight of carry ons. I ended up paying for overweight. It was a big surprise for me. I came from NY and your agents approved . I had to pay,or discard."
Pros: "Entertainment was good and good was decent"
Cons: "Seats are mediocre. I think even JetBlue has better seats than Emirates"
Cons: "I was supposed to get a room from Emirates since I had 15 hours stay in DXB but Emirates employees refused to give me room. F.Emal"
Pros: "Great service all round and lovely staff on board! A delight to fly."
Pros: "Same as above. If I make this trip again I would only fly Emirates. Have told everyone how wonderful my flights were."
Cons: "Same as above."
Pros: "Very nice check in, because the people weren't rude. They accepted my luggage and gave me my passes."
Cons: "Everything was great!"
Pros: "The business class seats were on the new Boeing 777 planes were very well equipped with the biggest screens I have ever encountered throughout my many travels. Service provided by cabin crew was great, too."
Pros: "Everything else was good besides the below content."
Cons: "The customer service. After the meals came I pressed my button for assistance and was not attended to at all, there was over an hr before our flight was due to land. I didn't want to move from my seat as the person beside looked busy at work and I didn't know where I would go because I couldn't see any flight attendants anywhere."
Pros: "As above"
Cons: "As above"
Pros: "Flight crew was responsive and courteous."
Cons: "Seats are hard. Scrambled eggs were not edible."
Pros: "Upgraded to Business Class. On a A380 its really significant."
Cons: "The crew was abit too talkative during non-service."
Pros: "Delay in first flight which caused me a day. But accommodation provided at Dubai is fantastic. Entertainment system not worked in flight and WiFi Audi not worked."
Cons: "1.45 hours connection time in Dubai was hardly sufficient. Had to run through main terminal. Despite being in business class, no special service to bring us to the gate. Not good enough frankly."
Pros: "I liked the in flight entertainment, food, and decent leg room in comparison to other airlines. Also, a plus they have a good beverage selection."
Cons: "Not much I didn't like"
Pros: "So comfy... Great service. Wished the flight was longer b"
Pros: "Crew and service were good. Not a fan of Indian food. Ran out of alternatives. You are leaving India. Might want something other than Indian."
Cons: "Used 2 prong headphones so you couldn't use your own which was uncomfortable."
Cons: "Boarding was 'mediocre' due to the air crash earlier in the day, led to a gate change and various chaos. Great staff through, so not really so bad and totally understandable...."
Cons: "When we landed we had to take the bus"
Cons: "There was a delay"
Pros: "Loved the space and comfort and friendly crew"
Cons: "I travel overseas 1 to 2 times per annum. I've always chosen flights based on economical costs only, and most times disappointed by the level of service, quality and overall feel. This time recently, I chose Emirates airline and was impressed by their overall offering. I'm now converted and will fly Emirates ALWAYS!!"
Pros: "enjoyed the flight this time around. my last experience in Emirates was not good. happy this time."
Pros: "The spacious seats and the in-flight service"
Pros: "The extra seating space - made the long journey A bit more bearable and relaxing."
Pros: "The ariplane, movies"
Cons: "The check-in staff"
Pros: "Newer airplane. Non stop service to Dubai."
Cons: "Some of the cabin crew members were rude and didn't care much about good customer service."
Pros: "Best airline I have had the chance to fly with. Right up there with Virgin - this time it surpassed. Great staff, lots of room, clean, amenities (blanket, pillow, toothbrush, eye mask, earphones for the movie ), 2 quality meals + meal voucher for overlay redeemable at a variety of options."
Cons: "Response time (over an hour) on requests. I don't believe there was internet available on the second flight?"
Cons: "Food was very poor. No snacks."
Cons: "Need a better food choice"
Pros: "flight was cancelled"
Cons: "almost missed my overseas connection"
Cons: "Always amazing!!!!!!"
Cons: "As expected"
Pros: "Entire process was amazing!!!!!"
Pros: "Flight was the best ever"
Cons: "Screens on the seat"
Pros: "I liked the movie options and the constant attention with beverages and snacks"
Cons: "Everything was great!"
Pros: "Everything was great, easy going, aloha way."
Cons: "Four hour delay..."
Pros: "The crew was phenomenal."
Cons: "The food did not live up to the hype"
Cons: "The hot meal portion was too small. The sandwiches was tasteless."
Pros: "I had a great flight with Hawaiian. Food was great Movies were ok- I slept mostly Staff were friendly & polite I would always fly with them to Hawaii"
Cons: "No seat assignment early. Substandard entertainment. 15 minutes late on ground to open door and let us out!"
Pros: "Amazing staff. Serving complimentary food and complimentary cary on baggage check in. Provide free drinks and entertainment."
Cons: "no seatback entertainment"
Cons: "Hawaiian airlines put me on a different airline, with with layovers and a late arrival, lost my checked bags, and treated me like it was my fault. I made reservations over a month ago and Hawaiian airlines couldn't care less about me."
Cons: "Flight delayed 5 hours. Missed conections. Lousy 10$ voucher. Poor service."
Pros: "Service, on time, and food"
Cons: "Entertainment, my seat headphone jack didn't work."
Cons: "Flight was delayed 6+ hours and no alerts or messages sent to passengers even though it was a 7:30am flight. I would have expected to receive an email or text."
Pros: "Service and accommodations"
Pros: "The staff was superb and friendly!!!"
Pros: "Nice seats, and staff and good food."
Cons: "Plane should be equipped with wifi."
Pros: "Only pay baggage get assign seat. You can not book your seat. Only at the airport check in."
Cons: "Same as above"
Pros: "Got in. On time"
Cons: "Wait for baggage"
Pros: "Complimentary food and snacks."
Cons: "You have fill out a form when you get to Hawaii. They should provide pens for us to fill it out instead of making us ask our neighbors for pens."
Pros: "The food and service.."
Cons: "Too many passenger"
Cons: "Everything! I realize mechanical failures happen but we were delayed over 5 hours with no refund or credit and then instead of lunch we were handed boxes with cookies and a beef stick that I wouldnt give my dog. then to top it off, Our entire day was ruined and couldn't make our non-refundable dinner reservation in the evening which cost us $85 per person!"
Cons: "No wifi or ability to plug in devices"
Cons: "5 hours late."
Pros: "the assigned seat I chose"
Cons: "the cookies are too small. there was no plug to charge my phone or laptop. there was no tv in the headrest. when did they stop doing that? i've always had at least a plug to charge stuff"
Pros: "Cheerful, helpful staff."
Cons: "Boarding que."
Pros: "Easy check in. Wheelchair came right away."
Cons: "I wasn't able to pick my seat. Ended up ok, but...."
Pros: "I loved that they had a vegetarian option."
Cons: "Better inflight entertainment would have been nice."
Pros: "Some staff were pretty rude and it was on both flights, which was surprising."
Pros: "One small meal in 11 hours and no snacks offered. No bread rolls with the meal Everyone was hungry"
Pros: "Plane got turned around after 3 hours in plane. Had to change 2 flights, my rental car reservation, 2 doctor appointments with no sympathy or even care from Hawaiian airlines. Spent hundreds of dollars and got no compensation. Not happy and will never book again."
Cons: "So disappointed, angry, and sad."
Pros: "Crews personality demonstrated professional and courteous."
Cons: "Food offered was precooked wrapped in plastic egg McMuffin version. As title suggested bland and tasteless."
Pros: "As always, the crew was phenomenal and very friendly, and meal was better than my own cooking!"
Cons: "Unfortunately, on some of these older planes, there are no power outlets or USB ports for charging my phone."
Pros: "The drinks"
Cons: "Woke up extremely early rushed to the airport and then I saw my flight got delayed by 5 hrs And I didn't get any refund or a different flight I called Hawaiian airlines they told me to call Alaska because it's by Alaska And Alaska told me to call Hawaiian... I'm not book with kayak again"
Pros: "On time, great flight attendants, free upgrade offered"
Cons: "Seat 12a was locked in place and didn't recline."
Pros: "They didn't have any food at all we had to sit hungry for 6 hours"
Pros: "It was a very comfortable flight with a lot of legroom and great service. Flying hawaiian is always pleasant"
Cons: "I liked everythhing"
Pros: "Most of the crew were nice except for when I had to borrow pen from the two crews to fill out the form, both weren't willing to help. I was seated with somehow big guy and basically occupied half of my seat which was very uncomfortable for me to even move a little bit."
Cons: "Food service. Happy that meal is still being served."
Pros: "The flight crew was nice."
Cons: "The plane was delayed by more than 4 hours. I had activities planned for the afternoon and had to cancel those. There was nobody from Hawaiian at the gate or in the terminal. There was no reason given for the delay. I later found out they had come in late the day before and had no crew on hand to fly... very bad juju from hawaiian."
Pros: "The food"
Cons: "The seating arrangement took longer then my usual experiences but it wasn't horrific it's the only negative thing I have to say"
Pros: "The staff on Hawiian airlines are great. Very very polite and friendly. They make your flight very enjoyable."
Cons: "That I had to wait till I got to the airport to get seats close to my husband."
Pros: "Extra room and fast boarding"
Pros: "Loved it all. Thanks for helping me get home to Australia when other airlines couldn't."
Cons: "Informing that the flight would delayed by three hours ahead of time would have been amazing. Instead of extending the delayed time every 45 min making us miss all the other opportunities to fly out"
Pros: "Leg room"
Cons: "Not sitting in an airplane without AC for 30 minutes after everyone loaded"
Pros: "Really nice crew"
Cons: "The flight could’ve been on time and not delayed 24 hours"
Cons: "Bathroom floors could be better."
Pros: "Crew was great, very generous with snacks and beverages, and prior to boarding we were able to switch flights and seats without problem. All the Delta agents were extremely helpful, and had great customer service!"
Pros: "Very fast and efficient boarding process. We began moving right when they closed the door. Smooth flight, friendly attendants."
Cons: "Stop charging $2 for headphones lol"
Pros: "Handing by any cap was great to get us on the plane on time."
Cons: "The plane we got on time to board was delayed enough to miss our connecting flight, so delayed another 3 hours when missing the next flight."
Pros: "Great crew."
Cons: "More food choices, but what we had was good."
Pros: "Flight was mostly uneventful, which is great! Right after takeoff we made a complete circle and no information was given as to why, but we assumed it was air traffic."
Cons: "Great flight"
Pros: "Crew was exellent"
Cons: "The food quality needs to improve."
Pros: "New plane with good features. I was very comfortable."
Pros: "Was upgraded to Comfort Plus after they had no seat for me on the plane"
Cons: "We booked with Virgin however flew with Delta and we were not alerted to this. We booked with Virgin for a reason. They also did not have seats for me when I went to check in on both flights and I had to negotiate seats before boarding. Very disappointing."
Cons: "Delayed 4 hours at LAX and even though we made it to the gate to fly out on our connecting flight they had given our tickets away and booked us on a flight 5 hrs later. They told us our bags would be transferred. They werent and now both my daughter and i are starting out a dream vacation with no l"
Pros: "The crew asked a passenger to move so we could all sit together. It was awesome. :)"
Cons: "Delta always has 1 or maybe 2 people checking everyone in, including the baggage drop. So, EVERYONE has to wait for one person to finish checking in the first class passenger with a thousand needs. Very poor service as is their norm."
Pros: "- great customer service - friendly staff - Positive energy"
Cons: "- No room in the seats - No food served on plane - Crowded -"
Pros: "Leg space"
Pros: "Boarding was seanless"
Cons: "I wasn’t able to sleep much because the seat was not comfortable."
Pros: "Staff was attentive and pleasant. Seat was comfortable, good knee room. Left and arrived on-time. Good experience."
Cons: "Reclining seats need to either go away, or be built so that reclining takes leg room away from the person reclining. Why should I be punished for a rude passenger in front of me who decides to punish me by reclining their seat?"
Pros: "Staff’s attention and patience with customers was great. They knew many were frustrated with the delay but they met our needs with a smile"
Cons: "Weather delay was a real bummer but I liked the app wanted to help reconnect people with other flights. The app should also tell us the reason for the delay, if allowable, especially if it weather. I almost hoed on another flight through Minneapolis but would have been stuck in Minneapolis cause I didn’t know the delay was due to weather an hour later."
Pros: "comfortable seats enough overhead bin space."
Pros: "Got me to my destination, just not comfortably"
Cons: "Seating is ridiculously cramped and overhead storage is small"
Pros: "Food was ok."
Cons: "Flight attendants could have been a little more friendly and helpful."
Pros: "my seat did not recline so i was very uncomfortable."
Pros: "I had a whole row to myself and was able to sleep"
Cons: "No movie selection, no blankets."
Pros: "spacious comfortable seats"
Cons: "I waited in line at Virgin Australia for 35 minutes only to be told that I was actually on a Delta flight even though my itinerary said Virgin Australia. good thing I was early to airport or I would of missed my flight because I had to go find Delta check in"
Pros: "No food, no entertainment but the crew were nice and the process was painless. Recommended"
Pros: "I got a good seat from LA to GTA on 1st jan. it was in the front and spacious and I was also served food."
Pros: "Flight Attendant and great Boeing 737-800 was amazing"
Pros: "We traveled first class. Plane needs an update. Seats were not comfortable and did not work correctly. the crew had to continually pull the seat cushions up and reset the elec mechanism b"
Cons: "They were very dishonest about everything. We need to be there in Australia on Monday morning for very important event but reached Australia Monday night 8PM. Virgin Australia contatcted out their flight from SJC to LAX through Delta and Delta cancelled flights becaue no-show of Pilot to operate the plan. What a Joke???? We asked them to put us through another carrier to LAX for connecting flight they refused.Very very BAD. It was a big miss for us.. never again Delta/Virgin Australia.............."
Pros: "adjustable head rest is great - being given a pillow is great - the plane was not too cold to sleep either (as they often are)"
Pros: "nothing other than on time departure Ann's arrival"
Cons: "I specifically shopped carriers other than delta or united, tho my regret usa carriers have stopped offering comforts, service, quality food. Not sure how, but even though I bought virgin Australia ticket and flight, I ended up on delta. Terrible sitting, even though after I paid for tickets I was charged extra for more leg room and priority boarding, I got neither, they advertised free texts in flight, it didn't work either."
Pros: "Flights were on time and friendly attendants!"
Pros: "I was a little concerned flying West Jet due to poor experiences in the past with Delta, but the flights were on time, staff friendly and accommodating and the plane very comfortable."
Cons: "Nothing negative to say!"
Pros: "Requested a special meal over the phone when I checked in i.e. 24 hours before talk off, customer support confirmed my request but the crew told me that they had not received anything as such....crew didn't even bothered to offer any alternative. I was fine, didn't have any reservations but my wife and kid went starving all the way remember it was a 15 hour flight"
Cons: "Delay over one hour."
Pros: "Very on-time and fast, respectful crew."
Cons: "The airplane was old and with no entertainment."
Pros: "Crew were lovely, boarding wasn't too painful."
Cons: "Payed extra for a seat that was the seat I selected. Totally disappointed"
Pros: "Courtesy seating"
Pros: "Movie selection"
Cons: "They want us there at 4:20 for a 6:20am flight but Clear doesn't open until 5. I was through checkin by 4:23. Why bother if one can't get to the breakfast facilities for another half hour plus? Then Peet's had no pastries."
Pros: "Everything was just as I have come to expect -- efficient, polite, and courteous crewe"
Pros: "Take off and landing was incredibly done. Almost unnoticeable that didn't make me nervous at all."
Pros: "New and improved food options!"
Cons: "Boarding took more time than usual. They were able to accommodate less carry on baggage."
Pros: "We travelled Economy comfort which has extra leg room & recline, which is great for a long flight such as this. Food was ok, crew were great & there was a lot of good entertainment to watch? A nice smooth ride down to Sydney."
Cons: "Food wasn't so great & coffee as with most Airlines is terrible."
Pros: "the embraer 175 is VERY comfortable, despite being a smaller jet."
Cons: "Just an FYI - the small overhead bin space on the Embraer 175 made it so that many passengers bags needed to be checked at the gate to baggage."
Cons: "Smallest plane ever. Absolutely no leg room or overhead space."
Pros: "The flight back to Columbus made up for the flight from CLT to SJC."
Cons: "This was a multi city, round trip starting out of CLT. My connection was way too close, and we missed the connection due to a mechanical problem. The lines to get vouchers were super long, and the hotel was not the best. It was way after midnight when I got to the hotel, and I did not feel safe staying at a Quality Inn. I had to walk to my room outside, and had leave in the morning in the dark as well. I was traveling alone. Please put your passengers in a better hotel, closer to the airport. I did not expect that from American Airlines."
Pros: "Flight attends are very friendly."
Pros: "My wife and I chose premium economy for the long flight from L.A. to Sydney. I believe it was well worth paying for the differential level of service."
Pros: "It didn’t happen"
Cons: "It didn’t happen"
Cons: "The crew, the whole experience,"
Pros: "Easy check in and boarding"
Cons: "Flight was delayed 45 minutes while sitting on runway"
Pros: "Comfortable flight and was able to get a couple hours of sleep in."
Pros: "Take offs were a few minutes late but we arrived on time at each destination due to savvy pilots and great tailwinds. Staff was in a good mood and so were the passengers, no Scrooge’s!"
Cons: "The only BBQ in Dallas Airport Terminal C is a chain spot....boooo!"
Pros: "Friendly crews"
Pros: "Good plane with excellent crew."
Cons: "Bulkhead seat in Main Cabin Extra was a nightmare. One has to be in cirque du soleil to navigate through breakfast in the extra small tray."
Cons: "Baggage claim took over an hour. Wasted so much time."
Cons: "Another delay on second segment of cross country flight — this time for maintenance issues that were never fully explained. took off an hour late from DFW."
Pros: "Good service."
Cons: "No power outlets."
Pros: "Great flight overall"
Cons: "We were told that we get one checked bag free, but at check-in were told we had to pay. So much for low prices!"
Pros: "The flight itself was fine."
Cons: "All the choices to eat were laden with gluten, salt, and sugar. Surely a salad is no heavier than what they carry, but might not last as long. For those of us gluten-sensitive, watching our glucose levels, or salt intake there’s nothing. A 40 minute gate change from B29 to A11 in PHX was barely long enough to walk far less find and buy a healthy meal. Yet again I arose at 4am and had nothing to eat until after 4pm. ALL the airlines can do better."
Cons: "There should be more number of check in bags for passengers. At the least the overhead bins should be allowed to the passengers."
Pros: "Flight was routine except that I was astonished and pleased that the movie was “Love Simon”. Thank you American for maybe helping to change some attitudes in the center of the country."
Cons: "The food is still laden with gluten. The only gluten-free option was peanuts."
Cons: "Flight was delayed six hours. Flight crew arrived late further delaying trip. Connecting flight missed. Promised hotel reservation by American were non-existent when arriving in Dallas. Had to try to sleep in airport. Will never willingly fly American again"
Pros: "Everything seemed to go as normal. We were able to get 5 seats together."
Cons: "Wasn't a dislike, but would have liked to board a little earlier with kids of age 5, 7, and 9. However, all was fine and staff were pleasant."
Pros: "I was upgraded and dinner was delicious."
Pros: "The premium economy service was well worth the extra money. The crew was attentive but not annoying on an overnight service. The food was much better than other long haul internationals. And we arrived rested ready to see the city"
Cons: "Again boarding was just a mush of people. American keeps revising the boarding process but does little to make it actually efficient and orderly. The grouping should have made things better but gate agents don’t consistently reinforce the policy so passengers are all lax."
Pros: "British Airways I feel did everything to make it as best as possible."
Cons: "American Airlines (British Airlines partners) are a horrible airline. My 8 am flight has a mechanical issue. Which they kept up on the plane till 11. Now no mater what other plane I catch idmiss my connection in Dallas. Which means I don’t get to Paris on time. Which ruined my plans to surprise my gf and propose to her. It took one call to British Airlines to get me rebooked. Something american was taking hours. I still won’t make it on time but at least I’ll make it. American then misplaced my luggage and it took two hours to retrieve it. Turns out it was sitting behind the counter the whole time the kept telling me it would be on the baggage flame area."
Pros: "Everything was on point"
Pros: "Early departure and arrival. Great flight and crew on a full flight."
Pros: "Entertainment was available in front of us on a screen versus an onboard app, which was much appreciated."
Cons: "Oh man, I have so many things I need to say. I tried giving AA a chance, but compared to when I flew on WestJest two months prior for almost the exact same trip (I flew to San Francisco versus San Jose that time), WestJet was by far more superior in terms of customer service, boarding organization, and friendliness. First of all, what bugged me profusely was the lack of seat selection and the crazy pricing for certain seats. On WestJet, the emergency exit seats were available without any additional cost, yet AA was charging $66 USD to sit there. Furthermore, seats closer to Business class also carried a charge of $25 (or something like that) - ONLY because you get to board sooner. I would understand if there was extra legroom involved, but really, it's just a matter of sitting and getting off before anyone else. If anything, those seats should be given to passengers who have tight connecting flights and need to get off asap. even in those cases, you shouldn't be charging someone almost $30 just so they can make it to their next flight that YOUR company arranged within such a short time frame. But the most annoying thing about my trip with AA was the fact that I had to take out all of my belongings from my carry-on and carry them in my arms because there was no room left in the overhead compartments. Excuse me?? How is there not enough room? So I had to walk with my laptop, my iPad, my Beats headphones, my laptop and iPad charger, amongst other things, in my hands to the aircraft. Thank goodness I found a plastic bag, because otherwise I probably would have lost something expensive on that plane. Furthermore, as I walked to my seat, there was most definitely places that I could have stowed my carry-on luggage in the overhead compartments. You shouldn't let people put things like purses and bags of food in the overhead, when those can be stowed underneath the seats in front."
Cons: "The plane had several problems mechanically. After we boarded we spent another hour waiting for the problems to be repaired. It added an extra hour to sitting."
Pros: "Although the flight was delayed from San Jose and Chicago yet they reached as per original schedule time"
Pros: "It was quick and easy."
Cons: "Airline throughout mentioned connecting flight passengers are okay as the flight will land almost at the scheduled arrival time but once onboard bluntly announced that we don't have further information. This is cheating"
Cons: "No pre boarding for family with kids"
Pros: "Smooth sailing. Staff pleasant and professional. Orderly flight"
Pros: "We had a very pleasant staff!"
Pros: "Wonderful flight, kind helpful staff and a very comfortable beautiful new aircraft. I look forward to flying Quantas again."
Pros: "Spacious seats, excellent service and the food was great for an aeroplane meal. Lots of bathrooms and I was always able to access food and water."
Cons: "They still use the dual port for headphones for the entertainment system so you are unable to use your own headphones. I didn't watch anything because of this."
Pros: "The movies and free liquor!"
Cons: "The time it took"
Cons: "Not letting me know my first leg was operated by AA was very confusing and frustrating. I couldn't find Westjet at the airport at all. Had to guess from the departing time!"
Pros: "only the low fare; which wasn't worth the experience we endured. i do not plan to use them again!"
Cons: "that was much too long a flight to be to be put through such an inferior"
Pros: "The airline was excellent, I am over being cramped in these planes for long flights. Unfortunately living in Australia makes us have to do the long flights."
Cons: "When you are travelling on long flights travelling all night, people in front have seat reclined right back and it is so hard to get out when you need to go to toilet."
Pros: "Boarding was fine. We started late but they managed to get us to our destination on time so I made my connection with no problem."
Cons: "I had on a jacket but I was so cold I was shivering. I asked if I could have a blanket but I guess they don't have those anymore. The stewardess did ask them to give us a little more heat but it must have gotten turned back because I was shivering again by the end of the flight."
Pros: "The gate agent was able to find me another option."
Cons: "The phone agent was really bad at helping."
Cons: "The flight was not smooth, it seemed like the pilot didn't know what he was doing. I arrived an hour early for my flight and my bag got left behind. I'm only here for a day and a half and my bag won't reach me for another 24 hours. Really poor experience with AA."
Cons: "Looks ghetto and no wifi"
Pros: "efficient, courteous staff"
Cons: "This flight was added as they cancelled my flight directly to London then they dropped this flight and had just Phoenix to Lindon! It took many calls, one with over an hour wait, where were told different stories and expectations. I did not receive an actual ticket until the very morning if this flight!! It was very stressful!"
Pros: "Excellent customer service. Good food."
Cons: "Didn't realize that codeshare meant operation by another airline, so we waited in line to up at the wrong counter, in the wrong terminal and then had to schlep our baggage to the right one. Good thing we were early."
Pros: "Crew worked very hard to accommodate our family"
Cons: "We are a very tall crew and the seats were a bit tight."
Cons: "The delay my fly canceling poor communication I miss my dates etc"
Pros: "My flight was delayed and this is the second time Emerican airline will not give us at least food vouchers to help us out. The receptionist act careless about your situation, I'm still Stuck in Phili where I wa supposed to meet my connection flight, I had to spent the night at the airport!!! American air line is know for this type of dilemma, I will never again fly with American again. I just don't understand how they are not liable for anything at all!!!"
Airlines flying from San Jose to Australia have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from San Jose to Australia
Masks required on board, masks provided on flights from San Jose to Australia
Social distancing seating
Middle seats unavailable to book on flights from San Jose to Australia
Testing for antibodies, testing for symptoms for flights from San Jose to Australia
Waiving of change fees. Search flexible flights from San Jose to Australia