Daily cleaning, installation of cabin HEPA filters
|January||Best time to beat the crowds with an average 7% drop in price.|
|October||Most popular time to fly with an average 9% increase in price.|
Average price of a round-trip
|$482||(avg. price over the last 2 weeks)|
Good deal for a round-trip
Canada has restricted the entry of most foreign nationals even if they have a valid visitor visa or electronic travel authorization (eTA) until further notice. Travelers are subject to a 14-day mandatory quarantine, provide contact information, monitored themselves for symptoms and check-in within 48 hours of arrival through the ArriveCAN app Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights to Quebec.
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Scores according to KAYAK customer reviews
Pros: "Crew were fairly attentive, have experienced better. Liked the Canadian entertainment options, even if very limited."
Cons: "Seats were okay, the plane is really showing it's age. Movie selection was very limited, and very dated."
Cons: "My other WestJet flights let me have access to wifi via the WestJet app and the entertainment console. I was disappointed to not have access on this flight."
Pros: "We arrived where we wanted to go"
Cons: "Separated my son and I into middle seats. Made us sit on the tarmac for 30 minutes due a completely predictable issue. We should have been allowed to stay at the gate. Seating is horribly cramped. Less that friendly flight attendants. Arrived late on a red eye in perfect weather. Otherwise delightfu"
Pros: "Consistencies on bagage claim info, and changes in boarding gates."
Cons: "Inconsistencies, on my way back to montreal from the philippines, i was informed that baggage would be claimed directly to final port of destination but didnt, when i arrived at toronto i had to take my bagage and drop it off again, although my next flight would be with west jet airlines, korean air was not able to communicate well with their airline partners as to bagage claim and changes in boarding gates."
Pros: "Price is great"
Cons: "Lost my luggage"
Pros: "The flight was on time."
Cons: "That I had to pay $30 for one checked bag, would have thought the first one was free!"
Pros: "Airport services were excellent. Wait at check in and security were very little, just a few minutes. We had an awesome experience on both Calgary and Montreal sides"
Cons: "Late, late, late. No window, and prisoner in my seat!"
Pros: "Kayak and the WestJet app are a great combination. Overall the trip was excellent. No food (just a light snack from Toornto to Montreal) and no entertainment, but the flight was pleasant."
Cons: "No food, no usb for charging."
Pros: "Crew was helpful and friendly."
Pros: "flight was not full drinks on board free kind staff wonderful views"
Cons: "for a person measuring 2.00 metres / 6.6 ft the entrance to the plane is very low Standing up in the aisle was impossible."
Pros: "All staff were friendly and helpful.i"
Cons: "I was told at the ticket counter in Boston that my checked bag would go straight thru to Vancouver and I would not need to pick it up in Montreal. when I got to Montreal I was told to go to baggage claim and pick up my bag, which I did."
Pros: "On time! Roomy cabin space and leg room"
Pros: "Crew is always great."
Cons: "The Encore planes are the cramped, noisy and slower Q400. If you request a window seat expect the possibility that you won’t be able to comfortably place both feet on the floor. Added bonus, to balance the plane they sometimes need to request passengers to move from the front to the back which slows down departure times."
Cons: "Horrible trip. Never again"
Cons: "Flight crew arrived late delaying take off"
Pros: "Contrary to my previous experience this flight was on time and the staff was very courteous"
Pros: "Easy boarding. The crew helped me with the car seat that was blocked with the seat belt. We got all our luggages in a short time and in good condition."
Cons: "WestJet connect not available on that flight. Bad weather in Montreal (scary landing)."
Cons: "lack of information due to delay"
Cons: "Flight was cancelled unexpectadly. Notified 4am with no resolution but to fly out almost 48 hours later."
Pros: "Punctual departure. (Made my international connection in plenty of time)"
Cons: "Being stopped at every connection for screening. No communication about why. Nearly missing the connection due to the screenings. Being held in holding because it was being confirmed that my bag would make it on my next flight and then once confirmed it never made it anyways!!! Unprofessional and poorly executed all the way through."
Pros: "Friendly crew, easy boarding! Small overhead but crew took larger bags under the plane for no charge."
Cons: "West Jet connectivity would not work for my phone or ipad. There weren't able to fix the service."
Cons: "I had to pay for earphones. Even if I didn't want the earphones I couldn't shut off the tv screen which really bothered me. Will you, in he future,charge us for using the washroom facilities?"
Pros: "The crew was great and the flight was fine."
Cons: "Our flight was delayed"
Pros: "On time"
Cons: "Very narrow seats"
Cons: "plane just stood and everyone just sat on the plane for a solid hour an a half. I almost missed my connecting flight with another airline."
Pros: "Excellent crew - very friendly and witty!"
Cons: "Not enough space. Delayed"
Pros: "Honor of on board crew."
Cons: "Bumpy! And delay. Both due to weather, but contributing to a less than optimal flight."
Pros: "The roominess, service, food.....all excellent"
Cons: "It would have been so much better if there was a foot rest."
Pros: "The airplane being pretty small, boarding and getting off was fast. No issues or delays either."
Pros: "Everything was fine. The gate agents were very cordial. We took off a few minutes early and arrived early."
Cons: "Not a thing."
Pros: "All the crew"
Pros: "You pay for what you get. WestJet staff are always wonderful. The fligh is a flight."
Cons: "Was't a problem with WestJet. However if ever departing from Vancouver don't rely on the wait times provided in the airport. Give yourself ab addition 30 mins extra."
Pros: "on time and couteous"
Cons: "cramped and the seat was not padded"
Pros: "Nothing specific"
Cons: "20 Minutes delays for take off and coming late at yUL was a nightmare"
Pros: "Finally sleeping in my bed in Montreal"
Cons: "Cramped seats , no elbow room , could not sleep , very difficult to sleep - muscle pain in shoulders lead to nerve impingement and numb arms . If westjet cared about their reviews they would offer an upgrade on my return to make a fair judgement again their product line"
Cons: "Il serait bien d'avertir plus à l'avance les passagers au sujet de l'application nécessaire pour l'entertainement ou permettre de l télécharger via le wifi de westjet"
Pros: "In-flight crew was great!"
Cons: "Manager and crew at the check-in counter are incompetent!!!"
Pros: "Excellent service and departure time"
Pros: "The women at the boarding kiosk were very good as they helped me to avoid the lineup for rebooking my flight. It was fast and rebooking through the website. Avoid calling them."
Pros: "Comfortable newish aircraft. No entertainement, but it is ok for a short flight; same with food."
Cons: "They misplaced my luggage, I received it about 36 hours later. Most important: they never called me for updates (contrary to their own information sheet). I had to call several times; their online follow-up is badly set up, too."
Pros: "On time"
Cons: "Tight seats"
Cons: "the 2 stewardesses disappeared as soon as the flight was in the air. i upgraded to business class in what was a huge waste of money. the fact that they do not make alcohol available in business class is pure laziness, and these people are loving it. keep in mind that you can have water juice and pop. i was given the water i asked for after take off, and then she promptly disappeared for the entire 3 hours. she only returned when i pushed the call button. not good."
Cons: "Smallest plane ever. Absolutely no leg room or overhead space."
Pros: "The flight back to Columbus made up for the flight from CLT to SJC."
Cons: "This was a multi city, round trip starting out of CLT. My connection was way too close, and we missed the connection due to a mechanical problem. The lines to get vouchers were super long, and the hotel was not the best. It was way after midnight when I got to the hotel, and I did not feel safe staying at a Quality Inn. I had to walk to my room outside, and had leave in the morning in the dark as well. I was traveling alone. Please put your passengers in a better hotel, closer to the airport. I did not expect that from American Airlines."
Pros: "Flight attends are very friendly."
Pros: "Great flight"
Cons: "Running out of bin space by Group 3 is just wrong."
Pros: "It didn’t happen"
Cons: "It didn’t happen"
Pros: "Crew was great."
Cons: "Airplane didn't have any AC and was very old and dirty."
Cons: "The crew, the whole experience,"
Pros: "Easy check in and boarding"
Cons: "Flight was delayed 45 minutes while sitting on runway"
Pros: "delivered as expected"
Cons: "drink cart earlier and more often"
Pros: "Friendly crews"
Pros: "Great flight overall"
Cons: "We were told that we get one checked bag free, but at check-in were told we had to pay. So much for low prices!"
Cons: "5 delays with the flight. Had to Switch to a flight leaving from SFO and pay $60 for an Uber to get to SFO"
Pros: "Everything seemed to go as normal. We were able to get 5 seats together."
Cons: "Wasn't a dislike, but would have liked to board a little earlier with kids of age 5, 7, and 9. However, all was fine and staff were pleasant."
Pros: "I was upgraded and dinner was delicious."
Pros: "Friendliness of crew"
Cons: "Fourth roundtrip flight where I have been unable to use my upgrades to upgrade to first class on any of the four segments. What good are the upgrades?"
Pros: "Crew was friendly- organized everything well as far as getting everyone seated quickly and handing out refreshments"
Cons: "Very little leg room for anyone over five feet six inches! Happy to be 5’2” for a change!"
Pros: "We got upgraded...Happy New Year to us!!! Service was excellent...landing was one of the smoothest we have ever had! Nice quiet flight with not too many people on board! I will use American Airlines again!"
Pros: "nice people taking care of us during the flight"
Cons: "in Miami, had to change gate 2 times, from D38 to E9,than to D7."
Pros: "I was taking students and we had seats all over but they rearranged so my students could sit together. It was a nice flight with a friendly crew."
Cons: "It was advertised that one can see entertainment through WIFi, but from my iPad, i can't connect to this WiFi. I tried several times until I just gave up."
Pros: "British Airways I feel did everything to make it as best as possible."
Cons: "American Airlines (British Airlines partners) are a horrible airline. My 8 am flight has a mechanical issue. Which they kept up on the plane till 11. Now no mater what other plane I catch idmiss my connection in Dallas. Which means I don’t get to Paris on time. Which ruined my plans to surprise my gf and propose to her. It took one call to British Airlines to get me rebooked. Something american was taking hours. I still won’t make it on time but at least I’ll make it. American then misplaced my luggage and it took two hours to retrieve it. Turns out it was sitting behind the counter the whole time the kept telling me it would be on the baggage flame area."
Pros: "Everything was on point"
Pros: "Quick short flight efficient, got from A to B for the same comfort for the price I paid so I’m happy"
Pros: "Early departure and arrival. Great flight and crew on a full flight."
Pros: "Entertainment was available in front of us on a screen versus an onboard app, which was much appreciated."
Cons: "Oh man, I have so many things I need to say. I tried giving AA a chance, but compared to when I flew on WestJest two months prior for almost the exact same trip (I flew to San Francisco versus San Jose that time), WestJet was by far more superior in terms of customer service, boarding organization, and friendliness. First of all, what bugged me profusely was the lack of seat selection and the crazy pricing for certain seats. On WestJet, the emergency exit seats were available without any additional cost, yet AA was charging $66 USD to sit there. Furthermore, seats closer to Business class also carried a charge of $25 (or something like that) - ONLY because you get to board sooner. I would understand if there was extra legroom involved, but really, it's just a matter of sitting and getting off before anyone else. If anything, those seats should be given to passengers who have tight connecting flights and need to get off asap. even in those cases, you shouldn't be charging someone almost $30 just so they can make it to their next flight that YOUR company arranged within such a short time frame. But the most annoying thing about my trip with AA was the fact that I had to take out all of my belongings from my carry-on and carry them in my arms because there was no room left in the overhead compartments. Excuse me?? How is there not enough room? So I had to walk with my laptop, my iPad, my Beats headphones, my laptop and iPad charger, amongst other things, in my hands to the aircraft. Thank goodness I found a plastic bag, because otherwise I probably would have lost something expensive on that plane. Furthermore, as I walked to my seat, there was most definitely places that I could have stowed my carry-on luggage in the overhead compartments. You shouldn't let people put things like purses and bags of food in the overhead, when those can be stowed underneath the seats in front."
Cons: "The plane had several problems mechanically. After we boarded we spent another hour waiting for the problems to be repaired. It added an extra hour to sitting."
Pros: "Although the flight was delayed from San Jose and Chicago yet they reached as per original schedule time"
Pros: "Everything was on time!"
Pros: "Flight boarded on time and landed 30 minutes early. Best part is the gate was open in Chicago so we truly arrived early. Flight crew was great too. Very helpful and courteous."
Pros: "Ease of boarding and on time flights"
Cons: "Leg room and entertainment"
Cons: "Airline throughout mentioned connecting flight passengers are okay as the flight will land almost at the scheduled arrival time but once onboard bluntly announced that we don't have further information. This is cheating"
Cons: "No pre boarding for family with kids"
Pros: "On time. Polite gate reps. Helpful crew. Smooth flight and on time."
Cons: "- This was an older Boeing 738 plane that American Airlines refurbished. It still has the old style overhead bins and just feels old, - Like on many on these older planes, the power outlets don't work. - No food offered, even for Executive Platinum member. Unpleasant crew."
Pros: "Legroom was decent and the flight was fairly empty. So lot of space."
Cons: "No vegetarian food though it was mentioned earlier."
Pros: "Smooth sailing. Staff pleasant and professional. Orderly flight"
Pros: "We had a very pleasant staff!"
Cons: "Not letting me know my first leg was operated by AA was very confusing and frustrating. I couldn't find Westjet at the airport at all. Had to guess from the departing time!"
Pros: "Boarding was fine. We started late but they managed to get us to our destination on time so I made my connection with no problem."
Cons: "I had on a jacket but I was so cold I was shivering. I asked if I could have a blanket but I guess they don't have those anymore. The stewardess did ask them to give us a little more heat but it must have gotten turned back because I was shivering again by the end of the flight."
Pros: "The gate agent was able to find me another option."
Cons: "The phone agent was really bad at helping."
Cons: "The flight was not smooth, it seemed like the pilot didn't know what he was doing. I arrived an hour early for my flight and my bag got left behind. I'm only here for a day and a half and my bag won't reach me for another 24 hours. Really poor experience with AA."
Cons: "Looks ghetto and no wifi"
Pros: "Water and sodas"
Cons: "Onboarding crew made me pay 200 usd for extra weight without telling me that I could move lbs from one bas to another and pay less."
Pros: "efficient, courteous staff"
Cons: "This flight was added as they cancelled my flight directly to London then they dropped this flight and had just Phoenix to Lindon! It took many calls, one with over an hour wait, where were told different stories and expectations. I did not receive an actual ticket until the very morning if this flight!! It was very stressful!"
Pros: "There was enough space between the passengers and for my legs."
Cons: "To many layovers. The should arrange for more direct flights. Having less options but a reduce flight time will be best. That goes for all airlines."
Cons: "The delay my fly canceling poor communication I miss my dates etc"
Pros: "My flight was delayed and this is the second time Emerican airline will not give us at least food vouchers to help us out. The receptionist act careless about your situation, I'm still Stuck in Phili where I wa supposed to meet my connection flight, I had to spent the night at the airport!!! American air line is know for this type of dilemma, I will never again fly with American again. I just don't understand how they are not liable for anything at all!!!"
Pros: "Food was great"
Cons: "Smoothly flight"
Pros: "Very nice crew!"
Cons: "Was almost three hour late..."
Cons: "There were several announcements to download the Air Canada app in order to access in flight entertainment. They must have been 5-6 announcements about this. WiFi access was to start after take off in order to use the app. but was never available."
Pros: "Overall, the experience is fine. The flight entertainment selection is extensive for a short haul."
Cons: "Given that the entertainment selection is extensive, the connection ports are not working properly. Not all USB charging port and the power outlet port works as expected. The seat that I sat at does not charge and/or provide proper power."
Cons: "Mostly everything"
Pros: "Passengers were kept well-informed by staff on flight status. Boarding process was efficient. Gate agents and crew were professional and friendly. Appreciated the in-flight entertainment."
Cons: "Seating was cramped and claustrophobic. I'm only 5 feet tall and my legs were stiff after a 90 minute flight. "Snacks" were kind of pathetic - tiny bag of pretzels. The worst part was the crowded gate area at Boston. It made me feel like a cattle holding pen. Since we're told to get there two hours early, it would be nice to have more than a tiny little snack bar with overpriced pre-made sandwiches and salads that have been sitting out for who knows how long. Crappy lukewarm coffee. Starbucks is right outside security, but of course we can't bring liquids through."
Cons: "Connecting flight in Toronto late 4 HOURS!!!!! There is no excuse for such delay. Another plane should have been made available for the flight."
Pros: "we caught the earlier flight to Vancouver, which was great!"
Pros: "Coming home"
Cons: "price of Air Canada Rouge not worth it, they should put this flight back to the regular air Canada flight. I can go with United and have a much more comfortable flight home"
Cons: "No video screens for entertainment. If you want to use in flight entertainment, you need to download the Air Canada app prior to boarding."
Pros: "No water in washroom No coffee , Coffee machine do not work Food is for purchase and the whole menu is not available except one item only crew are not friendly No head phones for entertainment I will NOT fly with Air Canada again unless I am forecd to do so"
Pros: "I do not intend to use Kayak again because it is extremely difficult if not impossible to make sets reservations even though I am in Executive class."
Cons: "I don't remember anything from sleeping too much."
Pros: "Air Canada is great"
Cons: "Our flight got canceled 12 hours before we were supposed to take off. They postponed our flight 24 hours. It took forever to change it so that we still arrived at our destination on the same day. I'm glad I checked my email before going to bed because otherwise I would have shown up to the airport not knowing my flight was canceled. That should not have happened. It almost ruined my trip."
Cons: "Plane was too small with extra small overhead bin. Entertainment system was also mediocre which keep shutting down and have to again select your movie and forward it :("
Cons: "There was a very long line to check in, the gate was changed prior to the flight, we couldn't get to the gate because the doors were locked, we had to stand there waiting for 30 minutes, and the flight was delayed by 90 minutes"
Cons: "Super noisy and we left 30 minutes late"
Pros: "The snack selection is excellent"
Cons: "No complaints"
Pros: "The crew were terrific, business class splendid, information readily available but not incessant."
Cons: "We left 90 minutes late: 30 minutes because Air Canada arrived in Shanghai late, then another hour because we'd missed our window. As a result, I missed my connection and had to spend the night in an airport hotel in Montreal (which Air Canada paid for). These things happen, and they were very professional and sympathetic about it, but under the circumstances I can't give it more than 3 stars overall."
Pros: "Comfort, on time, friendly staff"
Cons: "There was no USB port or an outlet on my seat to charge my cellphone."
Pros: "Good entertainment system and comfy seats for a regional flight."
Cons: "Confusion at boarding, delays and turbulence the whole ride so they did not serve beverages."
Pros: "I can't say there is much in the way of customer service provided during this entire flight."
Cons: "They wouldn't let us upgrade even though there is tons of empty seats in first class, and the flight crew wouldn't even make eye contact or answer call lights the entire flight! Was one of my worst experiences with Air Canada."
Cons: "The time that I need to wait for my connections....I was traveling by myself with my two daughters 6 and 2 years old. And been honest wast pretty hard. Also, nobody told me about the permit that I need to have to go to Canada. I did the process online at the airport. Was fast but pretty stressful."
Pros: "Boarding in TO was horrific and had to stand more than an hour"
Cons: "Vancouver B.C. customs routing and clearance long (distance), slow (we nearly missed our PDX flight). Once in PDX, the baggage handler dropped my wifes bag in a puddle and left it there for a full five minutes. Not the type of air travel we are used to."
Pros: "I liked the vegetarian options for food."
Cons: "We got to the airport 2 and a half hours early, and thank goodness: check in took forever and they obviously didn't have enough staff, and never fixed that. Had to rush through everything else. Crew was unhelpful for those of worried about missing our connecting flights since the plane was late: those on board said they had no way to know and to ask the gate agent when we landed, the gate agent scoffed at us saying they had no way to know. I've been on flights where the crew kindly gave out connection information, so this is lazy on Air Canada's part."
Pros: "Movies were nice. The flight was comfortable and on time."
Cons: "The flight attendants can be nicer. It seems they were bothered when we ask sth. And it took me half an hour to get the entertainment system to work on my computer ( the plug in wouldn't work) but the crew was nice and let me use an iPad for free. But I think people shouldn't have to pay for entertainment on such a long flight when you can fly other planes that don't make you pay."
Pros: "North American flights are definitely not as comfortable as in Asian flights"
Pros: "The take-off and landing were smooth, the airline and passengers were very classy and the flight attendants spoke both perfect English and French. Overall I enjoyed it very much. I flew home on West Jet and did not care for that one bit. Thank you Christine Tekela"
Pros: "This was an economy flight for the weekend. Everything was perfect except I believe the airlines policy of charging for checked baggage is leading people to take advantage. We were delayed briefly just for people trying to get way too much carry on baggage into the overhead compartments."
Pros: "Air Canada personnel made sure I made the connecting flight from Paris to Denver through passport control and the repeated safety checks in Montreal. The small aircraft was spacious even in economy."
Cons: "A male flight attendant was unwelcoming when I finally got to the plane (being late was not my fault). Did not want to help looking for a spot for my normal size carry on. When I pointed out one above him, he left my bag there and just walked away. I am 69 years old, 5'1"."
Pros: "A fine flight, considering how small the plane was."
Cons: "Boring food. Better than none at all, I suppose. I had the vegan option. Perhaps they are trying to discourage vegetarians from eating on the plane at all? It took half an hour on the phone to even arrange it."
Cons: "Not everyone travels with a portable computer. Upgrade your fleet to provide free in flight entertainment that you don't have to download an app for. Who wants to watch a movie on their tiny smart-phone screen? I'm not a five-year-old."
Pros: "Attractive and competent flight attendants What a soft landing"
Cons: "Water tasted off Leg room inadequate for 6'1" person French safety demonstration Restrictions around wearing headphones"
Pros: "Crew was friendly helpful."
Cons: "Problem w with bathroom not working preflight."
Pros: "Nothing to like about this airline. Horrible people especially in toronto, really unhelpful, extremely rude."
Cons: "Air line decided they didn't want me to take my connecting flight. Removed my luggage without consulting with me. Offered me a disgusting hotel. Forced me to pay out of pocket for food, taxis, transfers and my own hotel choice. Staff were so rude. No explanation to why they removed my bags. I made it in plenty of time for my connecting flight but airline had just decided. No staff member was interested in answering my questions or helping. They all just wanted to sod off home. they just didn't care."
Pros: "Extra leg room even though I had to pay extra for it."
Cons: "Long wait at the Claims Dept. because my luggage was broken."
Pros: "Plenty of leg room"
Cons: "Squeezed in like sardines. Nickled and dimed at every turn."
Pros: "Liked the smile in the faces of the crew as they served the snacks"
Cons: "The flight was delayed for more than an hour"
Cons: "Only in Canada they make you remove headset for takeoff and landing."
Pros: "The flight was smooth and the attendants were awesome and friendly. Would highly recommend again when I visit Montreal again!"
Pros: "The food."
Cons: "The stewardesses don't smile."
Pros: "The crew was lovely and the boarding was efficient."
Cons: "The seats have no room, most of the planes don't have entertainment systems even on transatlantic flights (or they charge for an iPad), the food is terrible (when compared to other airlines), they didn't turn on the air during boarding which made the cabin very uncomfortable. The bathrooms were also not kept clean which is a problem for flights over 9 hours."
Pros: "Left on time. Friendly staff, Great flight"
Cons: "I ordered a special lacto-ovo vegetarian meal ahead of time. They said they received the order, but didnt have my food. They said they would do their best but ended up giving me a plate of lettuce and bread. When I asked about the bread having dairy or eggs they said they didnt know, so I had to throw it out."
Pros: "They had screen for entertainment I guess"
Pros: "Flight crew was great."
Cons: "Delays--nearly an hour with both flights. AC was not working well on CMH-Toronto leg. We were told one unit was out."
Cons: "Boarding was delayed due to crew unavailability. Entertainment did not work due to connectivity issued during flight. No cookies nor snacks were served vs outbound flight where they offered 3 snacks!"
Cons: "More food options would have been great. I asked for the everything bun burger but didn’t get it brought to me."
Pros: "I liked the service of the flight attendants and the crew."
Cons: "The wifi partially worked but I was trying to download songs onto my device and the wifi didn’t let me download anything."
Cons: "I ran to the gate from my previous flight, but it turned out this flight had been delayed. The flight boards and United app didn't show that though."
Pros: "The crew was excellent; courteous and professional."
Cons: "More room for overhead bags so checking carry-on isn’t necessary"
Cons: "I was flying with Air Canada. The UI for watching movies was not good, it had a hard time to respond to the inputs. It was also hard to move the videos forward to the part I needed. Plus, the audio wasn't working well with my own earphones."
Pros: "Getting home."
Cons: "It was an older airplane. For a long flight from Montreal to San Francisco, a plane with more room would be more humane. People were lined up for the bathrooms most of the trip since could not use the small first class bathroom. If one wanted a meal, it was one you had to pay for. Broken monitor"
Pros: "Good pilots"
Cons: "Service is dismal and run down interior. Rips in seats. Lags way behind Asian or certain European airlines"
Cons: "The seats are getting smaller and the leg space is nonexistent."
Pros: "Clean plane, comfy seats and friendly staff"
Cons: "All was good. Didn’t have any problems."
Cons: "Delayed flight caused missed connection. Auto booked on late flight next day and had to change airlines to get better times. Voucher given for hotel off airport and shuttle never arrived and had to take Uber. Hotel very low quality."
Pros: "Boarding went smoothly and there was overhead space for my big backpack. Attendants were nice."
Cons: "We received drinks twice but never got snacks. A bit of food during a long early morning flight like this would have been very welcome."
Pros: "Flight on time"
Cons: "Travel plans will be impacted due to lost luggage"
Pros: "Awesome Plane and flight"
Pros: "Cost On time"
Cons: "Seats in the last row."
Pros: "Efficient boarding, early departure. Early arrival"
Cons: "Spotty internet, somewhat limited entertainment."
Pros: "Fast boarding"
Cons: "Plane was a little drafty."
Pros: "On Time"
Cons: "Dear United crew, there are definitely a bunch of great people amongst you. Can you please tell your fellow colleagues to start treating passengers as customers ... no need to leave your good spirits at home, just bring it on the plane ... starting with a smile! And yes, in seat power was not working. PS I wonder who decided on the power outlet placement ... 1.5M flying miles on United."
Pros: "the comped hotel"
Cons: "Improper handling of situation. There was flight scheduled later, but CS agent kept jerking us around. By the time I reached the United counter, the next flight was full. My total flight time was 36 hours. I still can’t believe that the pilot was missing. Worse yet, the agent at the gate could have made things much easier instead of telling everyone that a pilot was on his way to the airport."
Pros: "Service was terrific."
Pros: "on time, got the seat I wanted"
Cons: "steward was somewhat aggressive, but was responsive one on one. Focus on size of carry on baggage was anxiety producing."
Pros: "Plane was a lot cleaner than I’ve been accustomed to. Boarding was great."
Cons: "I want real food on 4 hour flights where there’s only 1 hour between connections. Starving from 4am pacific to 5pm eastern time is not good for my blood glucose levels. Salt and gluten laden over priced snacks are not good enough"
Cons: "Video stopped working, power plugs didn’t work"
Pros: "Arrived on time"
Cons: "Narrow seat"
Pros: "1 hour late"
Pros: "The plane ride was great really liked the connecting times"
Pros: "Nice attendant, food OK, no delay."
Cons: "Internet costs"
Pros: "Didnt try entertainment. Everything else perfect but airline food always average at best."
Pros: "Flight attendants were awesome. Understanding and kind."
Cons: "Small seats"
Pros: "Half the flight booked, they let us switch to better seats!"
Pros: "The free in-flight entertainment was great. I appreciate it being free as it makes up for some of the other issues of not being able to sit next to fellow travelers on the low-fare"
Pros: "the large Wide body plan"
Pros: "Had no food so don't know. Entertainment system was available, but did not use it."
Cons: "Would have been nice if I could turn it off the entertainment system."
Pros: "Food for purchase available is a good idea on long flights"
Cons: "People don't like surprises. Charging extra for seats, charging extra for luggage resulting in jammed overcrowded overhead bin space are not good ideas. United seats are smaller more cramped than your competitors making for an uncomfortable flight. Flight had no in flight entertainment or ability to charge mobile devices"
Pros: "The crew was very nice and helpful. They saw I am a large person using a crutch for my foot and upgraded me to business economy with an empty seat next to me. The plane was only about half full, so this was easy for them."
Cons: "The in-flight entertainment had an annoying habit of pausing frequently to buffer the movie. I tried to pause it purposely to gain buffer, but to no avail. Because of this, I was unable to watch the entire film. I chose the length to be well below the flight time, so the lack of closure was annoying. There are not enough chocolate choices in the snack menu."
Pros: "Put us up in the hilton."
Cons: "Told us to run across the airport just to get there and they already shut the doors 20 minutes before the scheduled departure. had to miss another day of work..."
Pros: "It was good overall"
Pros: "Very helpful wheelchair boarding -- very fendly and professional ticket counter/check-in personnel"
Cons: "Very cramped seating"
Pros: "Staff nice and seat was comfortable."
Cons: "The computers were down in SJC so everyone was waiting in line to check in and drop off luggage. It was a very long and slow process, but staff were friendly and professional even with difficult passengers. The thing that bugged me was they kept telling us not to worry and that the flight would be delayed so that we all could make it. I was the last one on the plane and I know there had to be at least 10 that didn't make it in time. I think the flight was only delayed by like 15min or so. I don't think they should tell people not to worry because the plane will wait for them, when it didn't wait for all. I get it that you want to also please those in the plane already and those waiting at destination so I'm not upset. Just giving feedback."
Pros: "Leg room & comfortable seating. Staff were nice & helpful"
Cons: "They should serve sufficient quantity of snacks in long journey"
Pros: "After I boarded the plane I discovered my seat had been assigned to another passenger as well as myself! A bit unnerving but nicely solved by an upgrade to business class!"
Cons: "Flight delay"
Pros: "All the new amenities on united airlines are great the new seats are much more comfortable and have better leg room"
Cons: "No security for the wifi, I work In Silicon Valley and the soft security could be an issue but then again all the airlines lack passwords."
Pros: "All went smoothly this trip"
Cons: "The ability to standby for earlier flights with no added fee"
Pros: "Snack delicious"
Cons: "The flight was delayed more times than I can count & cancelled around midnight. AWFUL!"
Pros: "The crew was awsome"
Cons: "my first flight was delayed so when I landed I had to run to the terminal to see if I can Catch my second flight I was worried my whole flight because I thought that I was going to miss the second flight and that my vacation was going to be delayed. Luckily they had not taken off and I think that they waited for us thank God and the crew"
Pros: "The seats were very comfortable. I was in the last row and was lulled to sleep by the engines."
Cons: "I had to check my second bag because they had no room for it in the bins. It turned out to be a blessing in disguise because I got to take it for no charge, and didn't have to lug it through the sirport."
Pros: "The service"
Cons: "The they need more people espeak spanish"
Cons: "The plane was tiny and the seats were tiny. Could not carry on a bag and it took a long time to get the bag back from having been gate checked."
Airlines flying from San Jose to Quebec have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights