Daily cleaning, installation of cabin HEPA filters
|April||Best time to beat the crowds with an average 5% drop in price.|
|December||Most popular time to fly with an average 18% increase in price.|
Average price round-trip
|$375||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
Southwest, Delta and Alaska Airlines have all waived their change and cancellation fees on flights from San Jose to North America. Confirm policies on booking site.
Alaska Airlines, Delta and Southwest do not allow booking a middle seat on flights from San Jose to North America.
The cheapest ticket to North America from San Jose found in the last 72 hours was $109 one-way, and $159 round-trip. The most popular route is from San Jose to Las Vegas, and the cheapest round-trip airline ticket found on this route in the last 72 hours was $28.
Frontier flies most frequently to Las Vegas from San Jose. In general, Southwest, Volaris and Air France fly the most to North America.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights to North America.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to North America is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to North America with an airline and back with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to North America up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "To be honest, I liked everything."
Cons: "The seats/head rests were very uncomfortable, they just seemed to be worn down."
Pros: "I missed my flight"
Pros: "Seat was good. Crew Service also was good"
Pros: "Crew was ok but didn’t really interact with passengers that much"
Cons: "Better boarding process"
Cons: "2 hour delay on take off"
Pros: "Comfortable roomy seats"
Cons: "We had to wait 30 minutes after landing before we could exit the plane."
Cons: "Better handling of baggage. They mislabel my bag which led to frustrations."
Pros: "Fast boarding and free movies"
Cons: "My experience: Animal Abuse during boarding, cancellation of flights every single time I’ve booked flights, horrible mess with customer service, just don’t care about people..."
Pros: "Customer service was great."
Cons: "There’s no outlet to charge my iPhone."
Pros: "Even after a short flight, still provided good movies to watch"
Cons: "Internet wasn’t working on board"
Pros: "How short the trip was"
Cons: "The plane doesn't have TV's"
Pros: "Great organization. I didn’t feel as though I was in a herd of cattle while boarding."
Pros: "Boarding and entertainment."
Cons: "No snacks at all!"
Cons: "The flight boarded on time but sat at gate for over 1/2 hr, before taking off, then arrived at LAX and waited another 15 or so minutes to dock at gate. Several people with a connection were very upset and it was an unpleasant experience. Also while up in the air, it took over an hour for seatbelt sign to go offf making it hard to wait for bathroom."
Pros: "Time of flight is not delayed and arrival time is even ahead of the estimated time."
Pros: "Very professional and very thankful"
Cons: "In the SF airport, your crew accepted me to pay for $25 for putting my suitcase into the plane. But then, she mentioned that the flight was delayed and there was no way that I can made my connection from LA to Indianaplis. So I was given a boarding pass with my suitcase ($25 paid) only to LA. The front desk asked me to try other ways when I arrived LA to see what can be done. When I entered into the gate, your CS changed my flight to UA after I have presented my case. However, I had to pull the suitcase out from Alaska, paid another $25 to United and started the trip all over again. All the while, your crews expected me (an alien from Asia) that I should have known every thing get it through, or to claim my suitcase charges. I am really disappointed for the lack of understanding. To you, it may be something happened so common everyday. To me, I was totally lost to handle this."
Pros: "Staff was nice - they did what they could"
Cons: "Six hour delay. Unreal."
Pros: "The service, The Flight attendant was sooo nice. The food was great and the seats were comfortable. The time flew by."
Pros: "The crew was nice and they had a nice selection for movies"
Cons: "Was not informed that the gate was changed. Luckily I checked the departures screen at the time we were supposed to be boarding. I made an announcement to all passengers at the gate that Alaska changed the gate on all of us without informing anyone"
Cons: "Auxiliary generator broken so plan got hot very quickly. Flight was 2.5 hrs delayed due to another mechanical failure. And then once we were in air they generously notified us that the WiFi was broken. Utter garbage."
Cons: "Food/ beverage service was bad."
Pros: "Being on time, then early! A clean plane, and boarding from the rear first. An airline has finally caught a clue on boarding the rear of the plane and window seats first! Hello!"
Pros: "This flight leaves out if Lovefield in Dallas, which is super easy. Everyone we encountered at Alaska Airlines was courteous & upbeat. Great customer service. Smooth efficient flight. Priced right if your timing is on."
Cons: "Bathroom was a little decrepit but not dirty. No biggie."
Pros: "On time"
Pros: "Nice crew; good entertainment"
Cons: "Very cramped seating"
Pros: "Entertainment, modern aircraft"
Cons: "Rude and uninterested flight crew, undisclosed bulkhead mid aircraft"
Pros: "Flight was fibe"
Cons: "30 minutes taxing on arrival"
Pros: "The inflight entertainment and the service."
Cons: "Nothing to complain! Even though flight was delayed and we hovered over LA for 30mins and the pilot had trouble finding a spot to park, i still had a great relaxing snooze!!"
Pros: "The entertainment was fantastic."
Cons: "It was freezing cold and they didn’t have any blankets. It was about 90 degrees outside so most of the passengers weren’t dressed did the frigid temperatures inside."
Pros: "Getting my bags quick was definitely the highlight f the trip"
Pros: "My flight was at 6:45 and so the first domestic flight out was much more crowded than I thought. People were cutting claiming they’re late. No staff other than at the entry. Voices were raised as one man refused to let two others to just cut and walk right past him."
Pros: "The crew is kind and I appreciated their service while flying"
Cons: "For my first time flying with them, you would hope that your luggage makes it to your final destination. Since it didn’t, many plans in Hancock had to be rearranged and my ride has to rearrange her schedule. Not to mention, I had to rearrange my schedule again just to pick it up at the airport the next day."
Pros: "Staff, anenities, service, smooth flight and landing"
Pros: "Great service"
Pros: "I love traveling Alaska airlines. The staff is amazing, easy loading on plane etc. My only complaint is the minuscule seats. Seriously, why so tiny?"
Cons: "Teeny tiny seats."
Pros: "Every thing"
Pros: "I always have a great trip with Alaska. Thanks for your service."
Pros: "I didn't expect that we can have some snacks (pretzel) during the flight! And the seat was comfortable."
Pros: "Flight was ok"
Cons: "Price of $600 RT via kayak search engine was 300% more than others paid who were on trip with me. I was mortified when I find this out"
Cons: "The plane was almost 1 hour late leaving San Jose, which made me miss my flight from SJ to Petersburg,ak.So I spent the nite there at the airport in Seattle,Wa"
Cons: "The ground manager Francisco Cordero was very rude. He was very abrupt with passengers. I paid extra for the flight as it was meant to be direct but it ended up having a refueling stop do I was late. The taxes were not included in the ticket price which was inconvenient."
Pros: "I really liked their attention to detail, the comfortable leg room, and polite flight attendants"
Cons: "I just wish they had more food options, besides snacks and juices and beverages"
Pros: "Had a great flight. Please incorporate a n/a choice in the survey as there was no entertainment for my one hour flight."
Pros: "New plane. Timely departure and arrival. Great friendly crew. Best of all, ample leg room, unlike the major airlines. To top it all off the lowest cost. Can't say enough."
Pros: "Impossible to go hungry. Friendly staff. Tons of entertainment, made the flight go by as quickly as possible."
Cons: "Make sure to keep any baggage claim tickets from the sticker. Or else you might not get your baggage!"
Pros: "On time, good flight"
Cons: "No power on outlets at waiting room airport, charge 2 dollars for earplugs"
Cons: "Delta always has 1 or maybe 2 people checking everyone in, including the baggage drop. So, EVERYONE has to wait for one person to finish checking in the first class passenger with a thousand needs. Very poor service as is their norm."
Pros: "Staff’s attention and patience with customers was great. They knew many were frustrated with the delay but they met our needs with a smile"
Cons: "Weather delay was a real bummer but I liked the app wanted to help reconnect people with other flights. The app should also tell us the reason for the delay, if allowable, especially if it weather. I almost hoed on another flight through Minneapolis but would have been stuck in Minneapolis cause I didn’t know the delay was due to weather an hour later."
Cons: "The landing was somewhat frightening."
Pros: "Quick friendly service from crew and captain."
Cons: "First class seat was broken was reclined and super uncomfortable the whole flight the plane was super outdated and old."
Cons: "Female flight attendants were rude and acted like the passengers were a bother. Tried to move to an emergency row after the doors closed, which was empty and the flight attendant refused stating we had to pay extra. NOT HAPPY"
Pros: "Very on-time and fast, respectful crew."
Cons: "The airplane was old and with no entertainment."
Cons: "The crew didn't even have the decency to wait for passengers to deplane. They were long gone by the time we got off. I found this pretty terrible service. Oh yeah and they announced the wrong arrival gate too. I'll never fly Delta again. There are better airlines that treat customers with more respect."
Pros: "Courtesy seating"
Pros: "Movie selection"
Cons: "They want us there at 4:20 for a 6:20am flight but Clear doesn't open until 5. I was through checkin by 4:23. Why bother if one can't get to the breakfast facilities for another half hour plus? Then Peet's had no pastries."
Pros: "The process was very quick and easy, from after security the process was smooth and fast."
Cons: "The gate that I was assigned to was a little overcrowded but I believe it could be because of the construction that is happening in the area. Also the security process was a little long."
Pros: "Everything was just as I have come to expect -- efficient, polite, and courteous crewe"
Pros: "Nothing I can think of right away"
Cons: "Late arrival and late departure. Poor service in having my luggage be connected to my flight. Was under the impression that they would do that after I had called the day prior and once I got to airport they didn't do so"
Cons: "At least 10, including my entertainment systems didn't work as soon as we took off. A 4 1/2 hour flight cross country with no entertainment, very disappointing. The crew was very unorganized, they couldn't even figure out how to give drinks and snacks in an efficient manner with initially skipping several rows without asking about either. Seat headrests were not adjustable up and down."
Pros: "Nice courteous cabin staff."
Cons: "See comment above"
Cons: "Undersized overhead bins so ALL carry-on rollerbags had to be checked."
Cons: "Sold us a flight with unassigned seats"
Pros: "Take off and landing was incredibly done. Almost unnoticeable that didn't make me nervous at all."
Pros: "Service. Sweet attendant."
Cons: "Two out of three flights were delayed, customers service of the flight operated by Delta airlines is a nightmare and on top of it 2hours and 40min delayed. No drinks, no snacks, nothing."
Pros: "The agents in the air were a lot more understanding and at least apologized."
Cons: "I understand if we need to check bags because its full but when iy is not full but you demand I check it anyway all you are doing is adding travel time to my trip. Also we needed things in our bags that we otherwise would have had. Not the best customer service at the gate."
Pros: "But the crew were awesome!"
Cons: "Flight delayed then gate was changed, while I was using lavatory and did not hear changes! Then boarding was confusing as the intercom wasn't working. Overall poor."
Cons: "Very rude flight attendant - unnecessary attitude"
Pros: "They offered water and snacks It was quick"
Pros: "New and improved food options!"
Cons: "Boarding took more time than usual. They were able to accommodate less carry on baggage."
Pros: "We were traveling with a group of 8, only 3 of us had assigned seats when were arrived and the others were on standby. We asked the attendant at the gate desk if there was any chance that the rest of us on standby could be seated together... HE UPGRADED OUR WHOLE GROUP TO COMFORT and allowed us to all sit with each other. Greatest flight experience I've had and such great staff with Delta. Will fly Delta going forward whenever I have a a chance (flew Southwest the rest of our trip - service, cleanliness, friendliness didn't compare)."
Cons: "Was ok"
Pros: "We arrived in Las Vegas"
Cons: "Even in first class, it appeared to me that the legroom has been decreased."
Pros: "the embraer 175 is VERY comfortable, despite being a smaller jet."
Cons: "Just an FYI - the small overhead bin space on the Embraer 175 made it so that many passengers bags needed to be checked at the gate to baggage."
Pros: "Good entertainment with games for kids, movies etc."
Cons: "No meals (5+ of flying), need to buy earphones, no place for hand lauggudge"
Cons: "horrible boarding management in SJC."
Pros: "the flight on Delta and Virgin Atlantic was nothing other than brilliant!"
Cons: "everything - service - facilities - food - amenities - an overall wonderful experience!"
Pros: "Our stewardess in the economy cabin was probably one of the best we have ever encountered. She was very courteous and personable."
Pros: "Not happy"
Cons: "I was given a hard time on getting my boarding pass printed. They made me waknback and forth twice to clear up this situation. Delta said I had to pay extra to cover the fare. Even the "special services" did not give any great service. Alex me think twice abotnbooking through this and delta.!"
Cons: "BYOjet cancelled my flight"
Pros: "Pleasant flight overall. All else normal."
Cons: "Nothing negative stands out"
Pros: "The flight attendants were nice and polite!"
Cons: "My cell phone needed a charge but I did not realize that at my feet was a place to plug in a USB cable! This is great to have, when this is available it would be great to let the passengers know!"
Pros: "Each leg of my flight from San Jose to Anchorage was met with helpful staff and courtesy beyond the price of my ticket."
Pros: "Boarding was good"
Cons: "Boarding was good first time flying first class not happy with service when I wanted another Drink had to walk to very back of plane all the flight attendants were hanging in the back tiger no one was in the first class section. In the beginning of the flight took forever to get a drink I have had Reg class has better service. Flew Detroit to Vegas 4.5 hours"
Cons: "They didn't even pour me a full cup of orange juice."
Pros: "SJC is a very convenient airport. No lines whatsoever."
Cons: "My car seat was checked, but I never knew that I was supposed to claim it on oversize upon arrival. This caused me an involuntary delay."
Pros: "A good crew working to do their best"
Cons: "What else? Just too little space..."
Pros: "The crew in the business class was very attentive."
Pros: "We landed safely and the flight was smooth"
Pros: "Disappointed not to get a better seat as a Dimond member I was assigned to last row in the plane!!!"
Pros: "wifi on flights"
Cons: "the exit door is not sealed properly so it was freezing ! so mush so that a nice layer of ice was created along side the door with me next to it. tons of fun. its super long and their is no food or video screens. bring yourown"
Cons: "Boarding was 30 minutes late."
Pros: "It was a 'redeye' and announcements were kept to a minimum."
Pros: "Sky seat was great"
Pros: "Cedar City airport is a pleasure to use as small, efficient, easily accessible and fast The one improvement that would make it attractive for me to use regularly, rather than LAS, are direct flights to SJC that don't require routes and layovers in SLC."
Cons: "SLC layover on return"
Cons: "Smallest plane ever. Absolutely no leg room or overhead space."
Pros: "Nice big plane, new technology"
Cons: "When landing in LAX we were unloaded far from anything and loaded into buses and taken to the terminal. It was like a weird sci-fi movie LOL."
Cons: "The crew, the whole experience,"
Pros: "Easy check in and boarding"
Cons: "Flight was delayed 45 minutes while sitting on runway"
Pros: "Friendly crews"
Cons: "Baggage claim took over an hour. Wasted so much time."
Pros: "Good service."
Cons: "No power outlets."
Pros: "Great flight overall"
Cons: "We were told that we get one checked bag free, but at check-in were told we had to pay. So much for low prices!"
Pros: "Flight was on time. Crew was very helpful"
Cons: "the staff were not knowledgeable on visa requirements at checkin in Reno. As a result my checkin took long at the counter. Small CRJ700 plane was cramped though fast."
Pros: "Good service. The crew was very attentive. The pilots were very good about relaying Typhoon related issues to the passengers; and doing their best to get us to our destination as close to on time as they could"
Cons: "American Airlines had put my luggage on a flight earlier than me and is still NOT FOUND."
Pros: "On time departure, early arrival. Comfortable journey. Our pilot was a woman! Go girl power!"
Cons: "The WiFi did not work. You couldn’t download the American Airlines app. The crew forgot to give me my complimentary drink. After attempting for 10 minutes, Gave up."
Cons: "Entertainment system went down toward the beginning of the flight. The crew seemed irritable, but that was probably because people were upset about the entertainment system. We had to listen to a loooong speech about their credit card. I, personally, don’t like sales pitches over the intercom in the middle of a flight. Had the movies been working, it would’ve paused during the long speech. Not cool at all!"
Pros: "Food and drink services were great.. friendly and accommodating"
Cons: "Seats are a tad uncomfortable for longer flights.."
Pros: "Organised, clean"
Cons: "Food... pizza... bad idea to serve during a flight. Moreover, the smell and the taste was bad"
Pros: "Very attentive.. good service.."
Cons: "Seats to tight.."
Pros: "We got to our destination safely, and American provided us with extra legroom seats."
Cons: "Service was curt and there was only phone-based entertainment."
Pros: "Totally fine"
Cons: "It was fine"
Pros: "The boarding was efficient. The service was fine. The pilot was informative."
Pros: "The crew was amazing, flight was very smooth, arrived early, plane clean, service was great."
Cons: "For being in first class, my seat did not recline so I couldn't sleep and audio for my entertainment center was not working"
Cons: "Snacks were okay, nothing to shout about. Streaming movies is still of a mystery to me, not an intuitive experience in any sense of the word. the sites AA provides to answer one's questions don't give any real guidance on 'how', just state what, kept pointing me to the app which doesn't have any menu item to view movies. took me well over ten minutes to find any helpful information."
Pros: "The flight was great--good food, good service, good entertainment, on time."
Cons: "They lost our luggage. Four people traveling together arrived in Phnom Penh, but our luggage didn't. It took almost 2 days to be reunited with our luggage."
Pros: "Legroom was decent and the flight was fairly empty. So lot of space."
Cons: "No vegetarian food though it was mentioned earlier."
Cons: "Taking 2 shuttle buses to transfer from AA to PAL."
Pros: "Excellent, friendly attention from flight attendants."
Pros: "we had all the necessary conditions for work, rest, sleep and eating. The level of service has increased"
Pros: "We flew with 4 different airlines on our trip to New Zealand and American Airlines was by far the best. We were comfortable and had plenty of good food and free entertainment. I would fly with American Airlines again."
Cons: "I can't think of anything."
Cons: "Not letting me know my first leg was operated by AA was very confusing and frustrating. I couldn't find Westjet at the airport at all. Had to guess from the departing time!"
Pros: "Decent movies"
Cons: "Seats are incredibly close to one another. I'm pretty short (5'5") and I felt cramped to say the least. The food isn't great, it's okay but don't expect to be wanting seconds."
Cons: "We had purchased the tickets months before flying - It was Quantas, but we flew on American and Alaska- no one seemed to talk to each other - not one site had the complete itinerary. Took hours of phone calls and a lot of anxiety before we completed the trip. I used my American airline frequent flyer card and even though we flew over 14000 miles, we got credit for 500."
Cons: "American Airlines isn't as friendly or accommodating as other airlines or staff."
Pros: "Medical emergency response and support was excellent."
Cons: "No pre-boarding for infant. Straight legroom in 13D still had seat in front recline into my knees at 6'5". Extra legroom purchase did not provide any extra legroom. Need to know what seats provide extra legroom for 6'5" tall passengers."
Pros: "The gate agent was able to find me another option."
Cons: "The phone agent was really bad at helping."
Pros: "They were very professional and very welcoming. Made my eleven hour flight feel short with the entertainment the airline provide and the delicious meals that were provided. Definitely will be flying again with American Airlines for my next flight."
Cons: "Can't complain. Pleased."
Cons: "the flight did not have charging areas on the plane for phones for the regular seating. also, the seating was much tighter and our arm rest was not functioning. On all the planes going to our destination the accommodations were much different."
Cons: "The flight was not smooth, it seemed like the pilot didn't know what he was doing. I arrived an hour early for my flight and my bag got left behind. I'm only here for a day and a half and my bag won't reach me for another 24 hours. Really poor experience with AA."
Cons: "Looks ghetto and no wifi"
Pros: "That I finally arrived and got off the plane"
Cons: "The flight was delayed for three hours, we landed and sat in the plane for another hour to wait for a gate to open up. After apparently being hbaged three times. Terrible experience"
Pros: "Entertainment screens were easy to use and fun. Crew was extraordinarily nice and attentive."
Cons: "Boarded 2 hours late due to the flight crew reaching the maximum amount of hours they can fly by law. American should be more aware of their employees' hours. Seats need better head rests. Menu needs more vegetarian options and the prices need to be lower."
Pros: "efficient, courteous staff"
Pros: "Loved the people, very friendly and accommodating. I sat in first class and felt very comfortable."
Cons: "I think needing your own device for entertainment is awful then having to pay rental fees, even if you're in first class."
Cons: "This flight was added as they cancelled my flight directly to London then they dropped this flight and had just Phoenix to Lindon! It took many calls, one with over an hour wait, where were told different stories and expectations. I did not receive an actual ticket until the very morning if this flight!! It was very stressful!"
Pros: "Speed check in"
Cons: "The kiosk didn't work and sent us to check-in from which they couldn't figure out why the tickets wouldn't work. There was only one attendant at the ticket counter for the entire airline. And finally when the problem was finally resolved we nearly missed the flight; despite being there nearly 2 hours early."
Cons: "no leg room"
Pros: "I liked the seats I paid for on the flight."
Cons: "American Airlines flight attendants are horrible! Unhappy, disgruntled and it shows! They are not a good reflection of JAL!"
Cons: "Missing luggage is a common thing in British airway, which is not so common in other airways."
Pros: "The flight landed early. The Entertainment on the plane."
Cons: "When I got on, my seat mate spilled her coffee and almost got it on my clothes. The service felt rushed - the attendants seemed to want to clear the trays and sit in the galley chatting. They forgot to serve bread to the 2nd half of the First Class cabin and had to be reminded to do so. Definitely not their best day, so the experience could have been better."
Pros: "Delayed 4 hours"
Pros: "1 flight attendant, though not super sweet, was sincerely helpful & cared about my parents' ability to move about the plane safely. The others were a little rude/fake but I appreciated that 1. I also appreciated the help we received pushing my parents in wheelchairs at LAX once we finally did get them."
Cons: "No actual food (other than cheese) available for a 6-hour flight, to buy or for free, luckily my mother brought some food on board or I would've been very upset. Also, the entertainment touch-screen was completely unusable for my father & kept pausing/stopping for me, even with them resetting a few times. There is no internet/wifi for flights to/from Hawaii, AA should just be upfront about that bc I kept checking my connection but ended up looking at a map that showed nothing working over the Pacific ocean. We had to request a wheelchair for my elderly father at both gates (in LIH & LAX) even though we were assured there would be one waiting."
Pros: "Quick boarding and ease with carry-on"
Cons: "We didn't get the safety announcement in full. The friendliness of the staff -"
Pros: "Airline reps were always available"
Cons: "They flew me from Veracruz to Guadalajara 3 hours later than scheduled. Instead of making an effort for several passangers to catch the flight from Guadalajara to Fresno (also ran by Volaris) they would not let us board the Fresno flight; even though the gate was still open and the last passengers were boarding. Instead, Volaris sent me to Los Angeles (they gave me the option of flying to Fresno, but 5 days later. I don't live in Guadalajara and that was not my final destination). In Los Angeles, I had to take a cab from the LAX to the Bus Station, take the bus to Fresno (spend all night on the bus) and take a cab to the Fresno airport to pick up my automobile. Thank you Volaris . . . great job!"
Cons: "There were four gate changes. My husband was in a wheelchair and we were running back-and-forth trying to keep up with the changes. They don’t even give you water on the flight. If there is no food OK. But there should be water. The whole thing reminded me of traveling on a second class bus. Won’t do it again"
Pros: "The crew were fantastic and the seats were comfortable."
Cons: "Leg space was a bit tight for a tall person so if you can get an exit row do it."
Cons: "no cold air on the flight, it was so hot on the plane, it was delayed"
Pros: "No frills. To the point. Quick 2 hour flight, nice plane."
Cons: "Take off was delayed"
Pros: "The crew was super professional"
Pros: "Great crew- fast boarding"
Cons: "More comfortable seats"
Cons: "I was flying with my husband and 3 you. Children and couldn’t sit together. I was not told the high luggage charges and that I could register before for a cheaper rate. The lines to check in were over 1 hour and 20 minutes wait. The flight attendants do not speak English so could not communicate or help me at all."
Pros: "I only chose this flight because it is direct to Guadalajara."
Cons: "Let me pay for my bags ahead of time. Seats are the smallest in the industry. Hurt my knees when the person in front of my moved. Charging money for everything isn't worth the money. My money is in my bag. The little bit of revenue you get from these sales isn't worth the lack of good will and discomfort given to the passengers."
Pros: "the price"
Cons: "Volaris's system apparently was malfunctioning that prevented anyone from checking in online or through any app which caused stress the day before travel. Even worse, they couldnt even check in at the gate and had to fill out forms by hand, which caused a 2 hours delay!"
Pros: "On-time flight"
Cons: "- Worst seats ever. I felt that I was sitting on stones. Limites recline, limited legs space.No entertainment, no water. Worst boarding system EVER!!! ,No flight again, Do not fly this airline!!"
Cons: "Not pay to much for my luggage"
Cons: "I had to pay for check in at counter because I could do it online. Their system didn’t work well. Ridiculous"
Pros: "My flight was delayed ... one hour and had to run to catch my connecting flight !"
Cons: "On time flights !!!"
Pros: "Great crew"
Cons: "More comfortable seats"
Pros: "Flight cost and on time"
Cons: "Seat are not so confy and they serve absolutely no water. No wifi for in flight movie or anything. If here was it was not clearly offered either."
Cons: "Crew was not prepared with enough custom forms. When we arrived at airport it was a mad Scramble to find some."
Pros: "Amazing crew!!!"
Cons: "Seats were hard"
Pros: "The crew was very knowledgeable and assertive in their commands."
Cons: "Planes are too small. There weren’t any TVs on them and all 4 of my flights ran late."
Cons: "Everything was good. No problems or complaints"
Pros: "Always on time"
Cons: "More comfortable seats"
Cons: "No water on any flight. Terrible customer service. Will never fly with them again."
Cons: "This fly was pretty good!"
Pros: "good crew"
Cons: "seats uncomfortable- no padding!!!"
Cons: "It was an overnight flight so I would have appreciated if the crew members refrain from super loud conversations right next to my seat (I was obviously trying to sleep as everyone else on the flight."
Cons: "a lot"
Pros: "They didn’t let me on"
Cons: "They could’ve timed the connection better so I didn’t miss my flight"
Pros: "Efficient boarding-very pleasant crew"
Cons: "I was harassed while waiting to board the plane saying I had to check my Carry on because there was no room above in the plane – I told the individual I had some expensive medical device and she stated that it didn’t matter – when I entered the plane I did find more than adequate space to put my bag"
Pros: "The flight was swift without a hiccup, boarding was also done in a quick manner. Volaris is always great in service even at the counter."
Cons: "It would have been nice to know the baggage allowance and that we had to check in first via kiosk before lining up to drop off our luggage."
Cons: "Will never fly with this airline, volaris charged me $60.00 for normal check in bag."
Pros: "On time, clean and fairly new aircraft"
Cons: "Entertainment, food choices on board, boarding staff"
Pros: "That we eventually left..."
Cons: "delayed, customer service on the phone was not helpful , I was held back during oarding. Check in online was a long process and at the end it was pointless."
Pros: "All thank you for your support. ☺"
Cons: "All attention to clients. Thank you"
Cons: "El procedimiento de abordaje es un relajo."
Pros: "It was very on time"
Cons: "The bag fee is excessive"
Cons: "Volaris is now weighting handcarry bags at the gate and charging if it is more than 10 Kilograms. Mine was ok. But a new rule enforced when boarding. Several passenger had to stop, weight and pay. Another bad thing on Volaris."
Pros: "Puntuales y eficientes"
Cons: "Pocas cortesías en alimentos y bebidas"
Cons: "Los sobrecargos, Eduardo e Itzel, no dejaron de agarrarse las manos, abrazarse durante el vuelo. La falta de profesionalismo es clara y decepcionante del grupo que esperas que este pendiente que todo vaya en orden. No es posible tomar a unos jóvenes en serio cuando te dan instrucciones si se comportan así. Además, Eduardo salió a cabina, cepillándose los dientes, y poniéndose spray en el cabello (cuando los aerosoles claramente están prohibidos."
Pros: "On time departure/arrival."
Cons: "No entertainment. No snacks or drinks provided - water was provided but if you blinked, the flight attendant would not stop to offer a free plastic cup of water!"
Pros: "We boarded and left on time"
Cons: "Seats were a little small legroom wise"
Pros: "Fast luggage checking, friendly crew and on time flight."
Pros: "Boarding from cancun was pretty good."
Cons: "No free snacks or beverage"
Pros: "People are great."
Cons: "Seats are way too small. I was crippled after the hour flight. The web site does not work well. It is hard to order add on services like more luggage or a bigger seat."
Cons: "Delayed flight by 3 hr just 25dlls of compensation"
Pros: "Vacations food dancing and great time whit the family"
Pros: "I like the timelines and service crew"
Cons: "That was not fresh food no sandwich or any of that source."
Pros: "I like the good service"
Pros: "I like the customer care from the crew but the crew from the airport could have been more helpful in helping me figure out where I needed to go to catch my flight. The app also failed on me when I needed my boarding pass. But the flight and the crew that attended it did a fine job. The space is justifiable for the price of the ticket, unlike other airlines that boast value. As always the flight was on time. I didn't have any food or entertainment."
Cons: "The accessibility of the boarding passes. The app needs to be revised for bugs."
Cons: "Fewer people on the plane during Covid would have been nice"
Pros: "Quick and organized service"
Cons: "Being charged for a bag on my connection flight."
Pros: "The price is great, and the staff are great too."
Cons: "Delays (it is what it is) but people tell me they’re notorious for delays. Bartender at airport told me they’re shocked if no delays from them occur. Lol... refreshments are not complimentary but I expected that. Would I fly frontier again? I probably would. Great price, staff, and wasn’t bad spacing in the seats. If you’re a tall person, won’t be comfortable."
Pros: "The helpful counter agent."
Cons: "All ok."
Cons: "Service got better"
Pros: "The flight crew was entertaining and handled the situation the best way I could see possible with a plane full of angry customers. I've been flying a lot recently and the frontier crew was the nicest I've seen."
Cons: "The last minute flight delay due to weather that could have been foreseen. When the weather was so poor we should have been notified so I could have booked a flight for another day. Instead the flight boarding was delayed an hour. We were on the plane for over 2 hours before we could deboard the plane. Then we had to wait in the closed airport for another 30-40 minutes. One of the worst flight delays I have ever experienced with no notice of the terrible weather Las Vegas was expected to get."
Pros: "Like the price for the airfare."
Cons: "Delayed flight for almost 4 hours. And double booked for the seat. My mom had another person booked on the same seat number we have."
Pros: "Flight to attendants were very good."
Cons: "By the time I had added my bags, selected my seats I may as well have gone on another airline that didn’t nickel and dime you go food and drink. Will not do it again or my wife, advertise as a low cost airline but it most certainly is not."
Pros: "couldn't change my reservation even though I made it less than 24 hours"
Cons: "The service"
Cons: "Loudness And over priced EVERYTHING"
Pros: "Boarding was quick and easy"
Cons: "Delayed grting back.. sitting waiting for a gate to open up"
Pros: "Uncomfortable. I couldn't even cross my legs. Otherwise a good flight except for 45 minutes to get my luggage"
Cons: "Added fees for seat and carryon luggage."
Pros: "Very nice flight and crew. The gave me priority seat and boarding because I'm military as well as 2 free carryons."
Cons: "Only thing to make it better would've been wifi"
Pros: "The crew did a wonderful job accommodating me with my special needs. The personnel at the airport made me feel very comfortable,"
Cons: "I know there is nothing to be done about it, but the seats on the plane were cramped, and the I swear, the pilots found every bit of rough weather to fly thru. Sometimes I felt like a pinball being bounced around."
Pros: "I liked the leg space."
Cons: "The flight attendants spilled ice water all over a man. They also skipped over my row with the cart and we were all wide awake."
Pros: "Not Much. Miss the old Frontier"
Cons: "Hidden Fees - Charges for luggage, Carry On, Drinks, Snacks, assigned seats, charging for seats that recline. $88.00 round trip fair turned into $200 Surprised they didn't charge to use the restrooms Uncomfortable - worst seats ever Will never fly Frontier again if I don't have too. Sad to see a good airline that has been bought out and ruined."
Pros: "Starts off seeming cheep..."
Cons: "Then you pay for "every" thing. Seats do not recline on a 5+ hour flight, what is that?"
Pros: "Flight crew pleasant, even making sarcastic comments about the cheapness of their airline. For example, "If you don't like our service, there are 8 emergency exits on this plane." We arrived safely and our bags got there too!"
Cons: "It was a tough day due to weather delays and cancellations, but the airport crew was overwhelmed and failed to control the massive crowd. At one point, service members started calling out destinations and it became a free for all. Passengers jumped over each other and across the ropes to cut in front. Elderly and children were pushed aside. At the gate, it was announced "in 15 minutes, we will ask passengers needing help to board", followed immediately by another crew member "we are already boarding all passengers!", then right back to the first crew "we are not boarding yet, we will start boarding in 15 minutes". Confusion! Departure was listed on time, but we really left 40 minutes late."
Pros: "Even with very rainy weather in Austin, flight left on time. Crew was very nice on both our flights. Plane was clean. Comfortable enough--about what to expect in this day and age."
Cons: "A lot of fees with Frontier flights. Wny not just include in the original fare of the flight?"
Cons: "The initial price did not include a free seat . Had to pay $16.00 extra for a seat."
Pros: "I loved the gate agent. She gave me a row of seats to myself. I also loved the flight attendants. They were very courteous, friendly and professional. The pitch between the seats were decent. They definitely respect the passenger and provide excellent pricing. I traveled without bags or personal item. I understood exactly what I was doing. Going to Vegas for 24 hours for next to nothing."
Cons: "I felt the snacks were overpriced. It was kind of funny seeing the flight attendants use debit or credit cards for each item on their cart."
Pros: "The ticket price was okay if you didn't need to check a bag or have a carry on. They charge you for both. Good news the ice water is free."
Cons: "The seats are horrible. Very cramped. No free drink or snack. This flight was very late. Also we changed gates 3 times. Every year Frontier just keeps getting worse. Time to pick another airline."
Cons: "the delay the baggage fee"
Pros: "not much, other than that they got us to where we wanted to go that day!"
Cons: "No TSA- pre-check participation and so it was late! even first bag carry-on is $35 is stupid! plane was late in coming in, and they kept changing times for boarding and we were boarded after 1.5 hours delay and then kept waiting there without moving, then deplaned because of mechanical problems, boarded again after another 1.5 hours delay and then finally left. very bad turbulence and nobody bothered to turn on seat belt sign or warn you or tell you about turbulence, let alone apologize! no food is the norm, but no water, come on! never doing this airline again, even if free!"
Pros: "Short fly thanks Big airport (as well as services)"
Cons: "Very late Not organized Hidden fees ...."
Pros: "The flight attendants and staff were friendly"
Cons: "The flight was delayed and they didn't even keep us posted as to what was going on with the flight. By the time we arrived to the gate, our gate was occupied so we had to sit on the plane for an even longer amount of time. If anyone had connecting flights, they would have missed them by far."
Cons: "The plane was delayed and nobody could tell us why."
Cons: "Flight from San Francisco to Las Vegas on a Friday night: - 4 hour delay - After heading to the gate to finally board our flight (~30 minutes before departure), we overhear the desk agent telling the people coming to the desk - not even by announcement over intercom! - that the gate had been moved to the INTERNATIONAL TERMINAL. - This meant that we had to run across the airport and go through security again! The agent also neglected to tell us that mobile tickets for Frontier (even on the app?!) were not accepted at the international terminal. On top of that, you would think they'd have at least one agent available at the main counters to deal with any resulting problems. Two friends who could not get in with the mobile app and had to run around to even OTHER sister airline kiosks just to find someone to print the ticket (even the touchscreen kiosks wouldn't print). We even had a friend that did get through security run to the gate to talk to the boarding agent and was VERY rudely told to just "go ask TSA how to deal with it." - By the time everyone arrived to the gate (~30 minutes PAST the projected boarding time), they announced that they would just need a little time to just clean up and turn around the airplane. We take a look aside to see that there isn't even a plane at the gate! Overall, as cheap as these seats might get, don't waste your time your time. You get what you pay for, and a headache to add."
Pros: "Our flight attendant sang us an original song about turbulence"
Cons: "Paying $30 to check a bag and waiting an hour for it to show up at the carousel"
Pros: "I found that a $16 charge to chose a seat was rediculous. I understand a baggage check but a price for a seat should be included in the price of the ticket. Otherwise what am I paying for than a seat on the plane"
Pros: "It's nice and comfortable."
Cons: "Have to check in cost $ 45.00 even though carry on."
Pros: "First the flight itself was incredibly smooth. No turbulence just an easy controlled flight. I felt very safe."
Cons: "One of the male attendants was very condescending, bossy, and rude. I didn't k know there were so many fees! $40 just for a carry on! Charges for drinks and snacks?? Plus if you want a seat that reclines it's $27 extra??? it's very uncomfortable to be on the redeye and have to sit straight up for 4 hours."
Pros: "Boarding was fast"
Cons: "Very very terrible seats. Always late"
Pros: "I had a great flight both to, and from Las Vegas on Frontier Airlines. The pilot and crew were amazing and made everyone feel very comfortable. I will definitely fly Fromtier again."
Pros: "Nothing Flight was first delayed for 1 1/2 hours and then canceled. Spent over an hour on hold trying to make alternate arrangements...not a good experience!"
Pros: "The price was the main reason behind booking. We thought we were getting a great deal on airfare from Chicago to Vegas, and it was a great base fare."
Cons: "The add-ons are where they get you. Pay to check a bag, and then when your bag returns to you demolished (seriously, they broke a wheel off my boyfriend's bag, which has been on many trips via other carriers with no damage, and they tore all the trim off my bag, which i have used for hardcore travel almost monthly). Pay to get decent seating. Pay for refreshments--that's right folks, if you want water on this flight, it'll cost you. Gate agents were huddling, talking to each other while we waited at the front of the line and folks stacked up behind us. Unprofessional. I'm sticking with Southwest from now on. No thanks, frontier."
Cons: "Worst flying experience of my life. Terrible terrible airline. Had everyone wait for a 5 hour delayed flight the. Changed plane had to remove people from the flight then after reissuing each person seats and boarding cancelled the flight once everyone was finally on board. Never ever again."
Pros: "The flight was extremely delayed and airport staff did not clearly communicate late gate changes or updated boarding times. There was mass confusion and the whole experience was quite unpleasant."
Pros: "Original ticket price was cheaper than any other, and flight time options were great for an early flight out or late flight in, etc."
Cons: "Cheap and cheap. O'hare has an awful set-up for bag check and security for frontier/spirit/virgin/other cheap airlines together. You wait to print, then wait to check, then wait to drop your own bags (with zero instruction or customer service or signage), then wait for security. They hate for EVERYTHING: just to check in for your flight and pick a seat. $11-17-37 to sit together. Each. And then for bags. $35 to check and $60 to carry on (makes no sense) even when checking in online early. And even more cost to have both checked and carry on. And seats don't recline, that costs more. And have a 4inch by 5 inch-ish tray table. And EVERYTHING costs money onboard from WATER to Pepsi to snacks. It cost an extra $92 each way for two of us to check in and check one small bag. My back hurts and I will ALWAYS pay a bit more for another airline."
Cons: "4 hour delay makes dick a dull boy Never again, frontier"
Cons: "1) Although flights are fairly low fare, they get you with baggage. Had to pay to check OR to carry-on. 2) Flew out of Chicago O'Hare - a major hub - and Frontier, Spirit, Virgin America, & Alaskan all shared a SINGLE security check. Yes ladies and gentleman, one security scanner. I have never in my life (usually fly American, United, or Southwest) waited more than 30 minutes to get through security. This time was well over an hour, I almost missed my flight. 3) On-board staff was friendly (all but one woman), but there were no complimentary beverages or snacks. I did pay for some & they were not too pricey, but having to whip out my credit card yet again made my whole travel experience feel far from effortless."
Pros: "The flight was cancelled 1-1/2 hours before the scheduled take-off [9 am flight on 12/16/15] without any explanation whatsoever. The counter representatives gave very inadequate instruction, and did not appear very compassionate to the customers. I had to wait on hold for a CSR for 50 minutes before I was helped. Then, it took 45 more minutes to schedule another flight on American Airlines. The whole event was unnecessarily stressful."
Cons: "We didn't even get to go on the plane. The flight was cancelled before we got to the airport. They gave us no explanation why it was cancelled. Also the information they gave us was terrible. A woman gave us a parse that said "call this number to reschedule" as soon as we called it, the reply was "I'm sorry we are closed try calling this number." It took about 2 hours to figure out how to get scheduled on a different airline."
Cons: "A $30 ticket ended up costing me over $200 because of all the extra charges for baggage. Never once have I been charged to take my guitar on a plane but they wanted $60 at the gate. Not to mention that I flew Frontier with my guitar for free 3 weeks before this happened. I will never fly with Frontier again. Do yourself a favor and choose an airline that is upfront about what they will charge you for."
Pros: "One of the worst landing I have ever experienced. The pilot pancaked the landing. Everything else went as expected. The seats were uncomfortable and small. The staff was super nice. Everything else went as expected."
Cons: "Lots of delays"
Cons: "carr y on 70 $"
Pros: "Everything was terrific from the desk crew to the entire flight staff"
Airlines flying from San Jose to North America have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights