Find cheap flights from San Jose to Shannon

SJC - SNN

Find cheap flights from San Jose to Shannon

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San Jose (SJC)
Shannon
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Top 4 airlines serving San Jose to Shannon

Scores according to KAYAK customer reviews

7.3
British Airways
Overall score based on 22,806 reviews
7.5
Boarding
7.2
Comfort
7.9
Crew
6.9
Entertainment
6.8
Food
Airline reviews

Pros: "On time"
Cons: "Seats were tight"

Cons: "All good."

Pros: "The crew was mediocre, nothing special. I asked for a extra pillow and was denied. Seats were cramped, I expected more from British Airways but comparing them to China Eastern, I found China Eastern more memorable."
Cons: "I expected more from British Airlines, maybe my expectations and reality didn’t chive?"

Pros: "Crew was super friendly!"
Cons: "The preferred passenger security line was a total scrum - worst part of our holiday"

Cons: "We had to leave our surfboard bag @ our departing airport because they said it was too big to fit into a 787 international aircraft. I’m a pilot, this is a huge lie."

Pros: "Moving to window seat appreciated"

Pros: "New planes, good food, professional crew."

Pros: "Punctual"
Cons: "No complimentary drinks and very tight quarters"

Pros: "We had two seats alone on the side, in row 51(!), with plenty of room and easy access (but not too close) to the loo. The Boeing 747 has aged well and was a bit more comfortable than the 787 Dreamliner we took over to Europe."
Cons: "Only downside was the clunky seatback entertainment screen, which probably looked bad 20 years ago when they put it in."

Pros: "Seats are comfortable"
Cons: "No complementary water on Baird."

Pros: "Nothing specific"
Cons: "Old aircraft"

Pros: "Crew did their best while sweating with the passengers especially prior to take off"

Cons: "Boarding takes longer on BA than any other airline I've flown on. Breakfast was awful. Cream cheese on a white roll tastes like paste. You'll really could be doing better than this."

Pros: "The Business Class accommodations and staff were excellent. The boarding process was on-time and painless and made a very long trip enjoyable. Despite my poor experience checking luggage, see the dislike comments, there were two employees who did go out of their way at the end of my poor check-in experience to help me. I did not get their names, but their good service was greatly appreciated. The plane crews were also awesome!"
Cons: "1.Outdated website information: I have a small travel guitar that fits in the overhead bins and I always take it with me when I travel, with no issues. It counts as my overhead carry-on. I checked the British Airways website prior to leaving the U.S. and it said small instruments were okay. I was able to board from San Jose, USA, with no issues. However, I was told at Heathrow that no stringed instruments were allowed at all, under no circumstances, ever, no matter the size, even Business Class, even First Class, even if other airports were not enforcing the rules. The rules that ARE NOT LISTED ON YOUR WEBSITE 2. Poor customer service: Due to the above, at Heathrow airport, I had mixed signals everywhere and had to check-in THREE times, twice to oversize, I was sent back and forth all over the place, finally having to go all the way through the airport to pay to have my item boxed. Most of the folks along the way were extremely unpleasant and rude and acted as if it was the craziest thing in the world that I would have a carry-on travel guitar. TRAVEL guitar, small, not full size, not needing any special treatment. Most of the agents, who knew I was struggling with this, did not help me, for example, I had to wait in line all over again, twice! There was one woman that tried to help me and put me to the front of the line on one occasion and the last agent was helpful as well. I did not get any names, which I should have, because at the end, I FINALLY had those two staff members who helped me (see liked comments). I still had to check my box, but the final agent really went out of her way to make me feel better about the experience because she could see that I was given the runaround. But the folks at Oversize and the pre-Security line, were absolutely horrible and rude. No excuse for it at all. None."

Pros: "We didn’t make the flight from London to Rome because of flight delays. there was a huge time delay with our plane sitting on at the terminal and unable to de-board due to scheduling errors. This delay prevented us from making our connection to our next flight and now we are staying in a mediocre hotel for the night and have to wake super early and miss a day of fun at our final desitination. In general I would just move on, but we heard the customer service agent reference that they over booked the two flights to Rome. I guess we were the u lucky customers x two flights because we didn’t get a standby seat in the next flight then the prior agent gave us positive hope that we would get on. Lesson- make sure you have at least 3 hours between connecting flights."
Cons: "Hearing that we were booked on an overbooked flight."

Pros: "The prompt take off and landing..."
Cons: "Nothing"

Pros: "The Crew was very helpful and friendly!"
Cons: "It was a little cramped for space for my legs and I am not very tall."

Pros: "The crew of British airlines were nice"
Cons: "Changed flight , couldn’t check in. I bought ticked on kayak but vayama was the actual ticket seller on behalf of Iberia which is a British airlines company. I couldn’t check and and customer service of vayama didn’t want to help and asked me to call Iberia. I called Iberia and after staying on hold for 40 min they told me to use the same confirmation number of Iberia flight on British airlines website. After a long day and a long and expensive uber ride I made it to sfo to see the flight has been delayed... never ever ever going to buy an international flight from Iberia, and very hesitant about kayak redirecting sales."

Cons: "terrible seats. unable to recline my seat. horrible experience for 8 hours..."

Pros: "The staff was very friendly, responsive, and helpful. They made sure we had timely service for all aspects of the trip."
Cons: "We were involuntarily downgraded from Business to economy for our 9 hour flight from London to Mumbai. Outside our party of 3 there was also another party of 3 in the same boat as us. It seems like British Airways is too aggressive with overbooking the higher end sections of the flight, which seem much less likely to have people 'no-show' (either because it's for work or because they've spent so much for the tickets)."

Pros: "Comming back the seats were more comfortable"
Cons: "Going the seats were very very uncomfortable"

Pros: "It was a short flight. Nothing to report"
Cons: "No snacks or refreshments offered"

Pros: "The flight attendants are very helpful and accommodating. Even the food was good! Took a pic of my meal and wanted to ask for seconds!"
Cons: "Couldn't get overhead light to shut off."

Pros: "The entertainment was great. The food was enjoyable and happy to see they offer vegetarian choices. Overall great experience."

Cons: "It took FOREVER to get our boarding passes. We did wind up checking our bags, but there was no option to do self check and have boarding passes printed at a kiosk, so everyone had to go through the line and the line was incredibly slow. There were just as many lines for people who had checked in online and just needed to drop their bags - this made no sense to me! There should only have been one line for that and the rest should have been dedicated to getting the rest of the passengers checked in."

Cons: "Food was dry for dinner and not very tasty. Breakfast was terrible"

Pros: "Great Service"
Cons: "Check in"

Pros: "The price of the flight offers is what made me purchase through kayak, but the disconnect with the airline and booking agency left me stranded and ultimately required me to buy a flight directly that will take me almost half a year to pay off not to mention the inconvenience of switching airports and sleeping on a bench for 4hrs."
Cons: "When I missed my flight, the airline would not offer assistance because I booked through an online vendor (webjet through kayak) and when I called webjet they failed to help me rebook, made me buy a new flight, then when I called looking for the flight information, they managed to cancel the flight and then claimed I had requested this when I had done no such thing. On top of this they only offer next calendar day booking so even though they are fully responsible for botching up the second flight I booked. I have talked to 10 individuals from different agencies. Everyone passes blame and responsibility off on someone else. On top of everything else, noone but the American Airlines representatives showed any empathy or concern for my being stranded for the night. Based on this experience, I will do everything in my power to dissuade people from using Kayak, webjet, amadeus and British Airways."

Pros: "All was good"
Cons: "Nothing"

Pros: "Large seats, fast service."
Cons: "Nothing."

Pros: "Movie choices were great."
Cons: "I ordered a vegetarian meal well before day of flight. They said they did not have my order. Thankfully there were still vegetarian options (and I was at back of plane)."

Pros: "Seat comfort was not terrible. Staff were good."
Cons: "Tiny video display. Lousy pasta. Poor selection of films."

Pros: "Food was ok."
Cons: "One of the worst business class experiences I ever had. Seats are small (7 per row, 3 of which are facing backwards). If you have a non aisle seat you need to climb on top of another passenger to get up (which is unacceptable I'm business class)"

Pros: "Flying in 787 is always a joy. Quiet; great movie and music selection; nice contemporary user interface."
Cons: "The seat legroom was not the worst I had but sleeping in the chair was somehow very hard. I think the seat needed a little more backward inclination. There was a headrest, which was a good idea but didn't work out as expected."

Pros: "Timely."
Cons: "The airplane was really old. The screens wouldn't start for a really long time. Very, very few options for movies and the screen and sound had terrible quality. Food was not really good."

Pros: "Movie selection was great!"
Cons: "Short staffed. No coffee with breakfast! Cream and sugar on tray. Flight from London to Stockholm delayed one hour due to air traffic!"

Pros: "Comfort. Entertainment. Service. Comfort. Did i mention it was comfortable? Also dark. Very dark. Which is exactly what you need on a long flight. Food was also exceptionally good for an airline. The bathrooms were also clean and had nice sinks."
Cons: "Nothing."

Pros: "we got a 787 dreamliner, the coach seats had good space between rows, so we had enough legroom. food - dinner - was tasty, and breakfast was plain but was completely OK. entertainment was excellent, lots of new movies, and also older movies and TV programs. crew was courteous and very helpful, and boarding was quick and smooth. all in all, a very positive experience."

Pros: "The updates"
Cons: "Paid extra for seats that I did not get"

Pros: "ALL OK."

Pros: "On flight entertainment"
Cons: "After we boarded, there was an announcement stating that there was an issue with one of the wings. So we sat for an hour and a half in an extremely warm plane while they fixed the problem."

Pros: "The variety of in-flight entertainment options. The headrests. The staff was particularly helpful and courteous."

Pros: "We did enjoy the movies and the crew was very friendly and helpful."

Pros: "nice modern electronics"
Cons: "breakfast high in calories but very low in pleasure"

Pros: "Good service friendly cabin crew"
Cons: "Food"

Cons: "Nasty food! Frozen solid salad."

Pros: "Friendly staff and decent food, loved the entertainment and maps screen."
Cons: "We paid for upgraded seats but ended up at the rear of the plane? Very disappointing, I have a refund request in the works."

Pros: "Timely departure; early arrival. Customer service oriented crew. Due to an oversight on the crews' part (turbulence during distribution of meals), my neighbor and I were not provided meals. When they eventually discovered their oversight and our choice of meal was no longer available, they provided us with meals from first class. Applaud owning a mistake and fixing it."
Cons: "Chair configuration is appalling. Paid extra to sit in exit row of standard economy, seat 30J (middle seat). Leg room was ample, seat width was adequate (for someone of small stature) but separation from neighboring seats was non-existent. My neighbors on either side were both plus-sized. I had nowhere to place my arms and effectively had to sit with my arms folded from SJC to LHR. Room for improvement."

Pros: "Entertainment on iPad."
Cons: "Crew was curt and rude."

Pros: "Great flight"

Cons: "Seats were VERY SMALL and worse, they were like sitting on a wood bench. Many passengers were grumbling about horrible the seats were. Unacceptable for a 5-1/2 hour flight."

Cons: "Food was what you’d expect on a plane, wine and beer service was nice. No real entertainment unless you could see the screen on the roof. WiFi was kind of expensive. Cabin crew were very nice"

Cons: "The crew, the whole experience,"

Pros: "The crew was fine"
Cons: "The worst international flight I’ve been on in years. No seating room. The movie was shown on tiny screens in the center aisle (which I didn’t think existed anymore) and was barely audible and tuned in and out. The plane also lacked air conditioning. A truly awful experience."

Pros: "Easy check in and boarding"
Cons: "Flight was delayed 45 minutes while sitting on runway"

Pros: "delivered as expected"
Cons: "drink cart earlier and more often"

Pros: "Friendly crews"

Cons: "Another delay on second segment of cross country flight — this time for maintenance issues that were never fully explained. took off an hour late from DFW."

Pros: "Good service."
Cons: "No power outlets."

Pros: "Great flight overall"
Cons: "We were told that we get one checked bag free, but at check-in were told we had to pay. So much for low prices!"

Pros: "The amount of people on the flight was nice,for everyone was able to spread out on the entire plane."
Cons: "The turbulence during the whole flight was terrible."

Pros: "The flight itself was fine."
Cons: "All the choices to eat were laden with gluten, salt, and sugar. Surely a salad is no heavier than what they carry, but might not last as long. For those of us gluten-sensitive, watching our glucose levels, or salt intake there’s nothing. A 40 minute gate change from B29 to A11 in PHX was barely long enough to walk far less find and buy a healthy meal. Yet again I arose at 4am and had nothing to eat until after 4pm. ALL the airlines can do better."

Pros: "Actually pushed back from gate on time in Philadelphia. Took about 25 minutes from then til take off. Landed only a few minutes behind schedule. Crew was pleasant. Food was okay."
Cons: "It was a Finnair flight but operated by American Airlines. I booked through Justfly.com and paid extra for what I thought were our seats. Don’t pay Justfly for seating choice as the operating airline can switch your seats. Online checkin was difficult as I tried Finnair first with no luck, then got somewhere with American. Seats were not very comfortable but I guess that’s what you get in economy."

Cons: "There was no inflight entertainment for such a long flight."

Pros: "Flight was routine except that I was astonished and pleased that the movie was “Love Simon”. Thank you American for maybe helping to change some attitudes in the center of the country."
Cons: "The food is still laden with gluten. The only gluten-free option was peanuts."

Cons: "5 delays with the flight. Had to Switch to a flight leaving from SFO and pay $60 for an Uber to get to SFO"

Cons: "The Crew Tried to take us from our seats so they could sleep in our seats. They tried to relocate us to the last row where the seats don't recline.they were very abusive and rude, we have it all on a body Cam and we'll lodge formal charges against American Airlines once we return to the States. Worse Trip EVER."

Pros: "Everything seemed to go as normal. We were able to get 5 seats together."
Cons: "Wasn't a dislike, but would have liked to board a little earlier with kids of age 5, 7, and 9. However, all was fine and staff were pleasant."

Pros: "I was upgraded and dinner was delicious."

Pros: "Friendliness of crew"
Cons: "Fourth roundtrip flight where I have been unable to use my upgrades to upgrade to first class on any of the four segments. What good are the upgrades?"

Pros: "I was taking students and we had seats all over but they rearranged so my students could sit together. It was a nice flight with a friendly crew."

Pros: "British Airways I feel did everything to make it as best as possible."
Cons: "American Airlines (British Airlines partners) are a horrible airline. My 8 am flight has a mechanical issue. Which they kept up on the plane till 11. Now no mater what other plane I catch idmiss my connection in Dallas. Which means I don’t get to Paris on time. Which ruined my plans to surprise my gf and propose to her. It took one call to British Airlines to get me rebooked. Something american was taking hours. I still won’t make it on time but at least I’ll make it. American then misplaced my luggage and it took two hours to retrieve it. Turns out it was sitting behind the counter the whole time the kept telling me it would be on the baggage flame area."

Pros: "Everything was on point"
Cons: "Nothing"

Pros: "Early departure and arrival. Great flight and crew on a full flight."
Cons: "Nothing"

Pros: "Entertainment was available in front of us on a screen versus an onboard app, which was much appreciated."
Cons: "Oh man, I have so many things I need to say. I tried giving AA a chance, but compared to when I flew on WestJest two months prior for almost the exact same trip (I flew to San Francisco versus San Jose that time), WestJet was by far more superior in terms of customer service, boarding organization, and friendliness. First of all, what bugged me profusely was the lack of seat selection and the crazy pricing for certain seats. On WestJet, the emergency exit seats were available without any additional cost, yet AA was charging $66 USD to sit there. Furthermore, seats closer to Business class also carried a charge of $25 (or something like that) - ONLY because you get to board sooner. I would understand if there was extra legroom involved, but really, it's just a matter of sitting and getting off before anyone else. If anything, those seats should be given to passengers who have tight connecting flights and need to get off asap. even in those cases, you shouldn't be charging someone almost $30 just so they can make it to their next flight that YOUR company arranged within such a short time frame. But the most annoying thing about my trip with AA was the fact that I had to take out all of my belongings from my carry-on and carry them in my arms because there was no room left in the overhead compartments. Excuse me?? How is there not enough room? So I had to walk with my laptop, my iPad, my Beats headphones, my laptop and iPad charger, amongst other things, in my hands to the aircraft. Thank goodness I found a plastic bag, because otherwise I probably would have lost something expensive on that plane. Furthermore, as I walked to my seat, there was most definitely places that I could have stowed my carry-on luggage in the overhead compartments. You shouldn't let people put things like purses and bags of food in the overhead, when those can be stowed underneath the seats in front."

Cons: "The plane had several problems mechanically. After we boarded we spent another hour waiting for the problems to be repaired. It added an extra hour to sitting."

Pros: "Although the flight was delayed from San Jose and Chicago yet they reached as per original schedule time"

Pros: "Flight boarded on time and landed 30 minutes early. Best part is the gate was open in Chicago so we truly arrived early. Flight crew was great too. Very helpful and courteous."
Cons: "Nothing."

Pros: "Ease of boarding and on time flights"
Cons: "Leg room and entertainment"

Cons: "Airline throughout mentioned connecting flight passengers are okay as the flight will land almost at the scheduled arrival time but once onboard bluntly announced that we don't have further information. This is cheating"

Cons: "No pre boarding for family with kids"

Pros: "On time. Polite gate reps. Helpful crew. Smooth flight and on time."

Pros: "Nothing"
Cons: "- This was an older Boeing 738 plane that American Airlines refurbished. It still has the old style overhead bins and just feels old, - Like on many on these older planes, the power outlets don't work. - No food offered, even for Executive Platinum member. Unpleasant crew."

Pros: "Legroom was decent and the flight was fairly empty. So lot of space."
Cons: "No vegetarian food though it was mentioned earlier."

Pros: "Smooth sailing. Staff pleasant and professional. Orderly flight"
Cons: "Nothing."

Pros: "It was not a finnair flight.... I actually flew on American Airlines. The flight was a little bumpy. The captain did a great job of keeping us informed of things going on! The crew were awesome!!!"
Cons: "I didn't like that up until the day before I thought i was flying Finnair and was trying to checkin with finnair onlt to find out it's American Airlines i was flying. Very confusing but I figured it out"

Pros: "We had a very pleasant staff!"

Cons: "Not letting me know my first leg was operated by AA was very confusing and frustrating. I couldn't find Westjet at the airport at all. Had to guess from the departing time!"

Pros: "Boarding was fine. We started late but they managed to get us to our destination on time so I made my connection with no problem."
Cons: "I had on a jacket but I was so cold I was shivering. I asked if I could have a blanket but I guess they don't have those anymore. The stewardess did ask them to give us a little more heat but it must have gotten turned back because I was shivering again by the end of the flight."

Pros: "The gate agent was able to find me another option."
Cons: "The phone agent was really bad at helping."

Cons: "The flight was not smooth, it seemed like the pilot didn't know what he was doing. I arrived an hour early for my flight and my bag got left behind. I'm only here for a day and a half and my bag won't reach me for another 24 hours. Really poor experience with AA."

Cons: "Looks ghetto and no wifi"

Pros: "Water and sodas"
Cons: "Onboarding crew made me pay 200 usd for extra weight without telling me that I could move lbs from one bas to another and pay less."

Pros: "efficient, courteous staff"

Cons: "This flight was added as they cancelled my flight directly to London then they dropped this flight and had just Phoenix to Lindon! It took many calls, one with over an hour wait, where were told different stories and expectations. I did not receive an actual ticket until the very morning if this flight!! It was very stressful!"

Cons: "The delay my fly canceling poor communication I miss my dates etc"

Pros: "My flight was delayed and this is the second time Emerican airline will not give us at least food vouchers to help us out. The receptionist act careless about your situation, I'm still Stuck in Phili where I wa supposed to meet my connection flight, I had to spent the night at the airport!!! American air line is know for this type of dilemma, I will never again fly with American again. I just don't understand how they are not liable for anything at all!!!"

Pros: "Short smooth flight, perfect landing, isle seat in the exit row was very nice for stretching out legs"
Cons: "Charging $25/checked bag...not so cool. Will check other airlines before booking with American Airlines again. Additionally, setting for 15 minutes waiting for the ground crew to extend the ramp for disembarking the plane in AZ could have been better but manageable."

Cons: "So the flight was canceled initially due to crew being over clocked but they should have been able to tell ahead of time instead of them claiming that. I think it was poorly passed down the line and can save every one more time. So even though everything was good after that and the flight the next day was fine I'm still giving this a 2 because of how American Airlines handled the situation."

Pros: "Got there"
Cons: "Way too expensive"

Pros: "Aircraft and cabin crew were superb."
Cons: "None"

Pros: "Comfortable and clean flight"

Pros: "No problems on the flight. Attendants were nice."
Cons: "It was unusual that we had to go through another security station when changing planes. The home made jam I transported from Paris made it through the Paris security, but was confiscated by the American security. It made my trip home upsetting."

Pros: "Excellent pods on business and very good food and service"

Pros: "Crew is good. Friendly and helpful"
Cons: "Food is okay. Once hour later getting into the air but it seemed as if this was a Toronto Pearson airport issue as I'm always delayed out of Toronto"

Pros: "Crew was friendly."
Cons: "It was incredibly cramped on the plane. Also, despite our ticket saying boarding starting at 2:05, we got there at 2:08 and were among the last people on the plane so there was no room for our luggage."

Pros: "Everything is excellent!"
Cons: "The boarding procedure."

Pros: "Quick and easy"

Cons: "Rouge is terrible compares to regular Air Canada."

Cons: "Delay in YUL...5 mins turned into 60...almost missed travel in SJO to final destination"

Pros: "The crew ensured that all my needs were met while on the flight. Truly a pleasurable experience."
Cons: "Nothing... Can't exactly shorten the distance."

Pros: "The flight was good and the crew excellent."
Cons: "We sat on the plane for an hour waiting for a hanger and couldn't get up as we were on the runway."

Cons: "Both ways delayed, aircrafts dirty, no food as usuall and no customer service"

Cons: "No video screens for entertainment. If you want to use in flight entertainment, you need to download the Air Canada app prior to boarding."

Pros: "Everything."
Cons: "The delay from Toronto to Newark which makes me pay extra money for my parking."

Pros: "Our seats were much better on this flight than our longer leg. I was much more comfortable. The entertainment was just as good as our international flight."

Cons: "evry thimg on time"

Cons: "See above"

Pros: "Flight was on time"
Cons: "Cramped seats"

Pros: "Wireless was free and we were able to log on to the entertainment website to watch movies."
Cons: "Each chair didn't have a tv. There weren't any plugs to keep electronics charged up."

Pros: "Everything was great"
Cons: "For such a long flight some free snacks would be nice"

Pros: "Love a direct flight into/out of Budapest! Rouge flights have an app you can use on your device with a small playlist of entertainment options. Otherwise, you're stuck with whatever you brought with you."
Cons: "Wish there was a notice of our flight progress somewhere. I felt embarrassed to ask the flight attendants who had to do calculations on the spot instead of being able to just check it on the app."

Cons: "Plane was too small with extra small overhead bin. Entertainment system was also mediocre which keep shutting down and have to again select your movie and forward it :("

Pros: "I've flown air Canada probably 6 times. I've been delays 3 times"
Cons: "Delays"

Pros: "In attempt to recover the failure, they gave one complimentary drink."
Cons: "Planes got messed up which caused groups to get separated. Plane went from a two aisle plane to a single aisle. They had some sort of excuse but I am sure it was primarily to save money since the flight was not full. In flight entertainment kept restarting and the head jack hardly worked. Flight was delayed over an hour due to the plane switch. Also, to top it off they had one attendant that was dutied out so we had to wait longer for another flight attendant. This should have already been figured out before. I have flown Air Canada a lot and this was just not like them. Quite disappointed."

Cons: "Delays on delays"

Pros: "The flight itself was comfortable."
Cons: "The flight came in 20 minutes late, and managed to leave 1 hour late -- I've never before seen a flight become even MORE late because of the boarding agent. There was no communication whatsoever. There was only one agent working the gate. When it was time for passengers who needed help boarding, he took them back one at a time, leaving the gate completely unstaffed. When he came back, he strolled like there was no urgency whatsoever. Every other airline I'm on tries to speed up boarding if the plane is already late. I was amazed that they didn't even add a second agent to the gate."

Pros: "Flights all deprt s and arrived on time which allowed us to make our connections. A bonus is the flight attendant was pleasant Air Canada Concierge was a real help this entire trip"
Cons: "Our luggage did not arrive with us."

Pros: "I liked the fact that my online check in was super easy"
Cons: "More friendly crew"

Pros: "I liked the overall experience of flying with air canada this was my first time using air canada before this I used westjet a lot a friend of my suggested air canada so I gave it a try and happy to have doNE it"
Cons: "The only issue that I have is the fact of the charge for the charge of the suitcase and the carryon as so much that when we get to the plane there is not enough room for all of the carryons"

Pros: "Nothing"
Cons: "See above"

Cons: "Flight was late so I missed my connection. Then my luggage was delayed by five hours behind me. Generally poor service."

Pros: "a lot of leg room, fast boarding, nice screen, cool window with adjustable darkness."
Cons: "all my food were not covered when hostess delivered the tray, salad was missing, apparently it fell into the trolley while she pulled the tray out. and then i couldn't eat it because it was frozen. food quality was just really bad; whenever the crew passed by they were speaking really loud like to the other side of the valley, probably not necessary; the seat itself has a fancy look but the cushion is not comfortable at all, couldn't really rest one's head on it as it would just keep sliding sidewards . another thing that the airline can't really help- baby crying & screaming all the time and playing toys with music, couldn't get any sleep at all... perhaps a "kids zone" like trains have would be good for planes.. ?"

Cons: "TV was frozen, meaning nothing to do for 5 hours, no alternate option. flight was full, no room for overhead baggage. Spent entirely too much money for these conditions."

Pros: "Attendants came around multiple times to help. Great pay menu items. Service desk explained the plane would be full and I should check my bag so I could not stress about finding space in a compartment."
Cons: "Ran out of some pay menu items. one headphone jack was loose and didn't function correctly. Wide attendants are too used to there jobs and just plow through aisles bumping anyone a bit too close to the walkway instead of moving sideways. More concerned with corralling bodies and going through the motions."

Pros: "Plane was clean and offered a nice variety of food and snacks"
Cons: "Every flight was late boarding and arriving."

Pros: "Treatment to old passengers"
Cons: "Hardly nothing except my baggage had been damaged on handling. Some redress is welcome with thanks"

Pros: "In spite of the issues with the equipment (screens & lights) he crew was very reactive and listen to our request."
Cons: "The screens of an entire row didn't work at all making it impossible to watch movies, listen to music or watch the flight's info. On top of that, when I wanted to read, I figured the light above my seat did not work either."

Cons: "They overbooked the flight and would not allow me to board even though I had booked my ticket months in advance."

Pros: "Everything and I have alot if air miles under me.The flight crew was great. The aircraft was great."
Cons: "The food could have Ben a little been a little better."

Pros: "Plenty of leg room"

Pros: "Lots of leg room. Friendly and helpful staff. Smooth flight and comfortable seats."
Cons: "We didn't like all the walking to get to and from the plane in Terminal 2, Heathrow. Anywhere else in the world would transport people by bus if it was going to be a twenty minute walk to the departure gate."

Pros: "It seemed like a quick flight."
Cons: "Better food needed."

Pros: "Friendly staff. Our luggage was lost but the staff was very friendly and efficient in filing our claim."
Cons: "Luggage was not at our destination. Our luggage was left in Toronto. We are currently waiting for our luggage to be delivered but have no time frame window smaller than in the next 24 hours"

Cons: "I was not able to board this flight. And it was such a disappointment and a shocking first for me. I reached the airport and on being checked at the counter, I was told that I cannot board because I don't have a Canadian visa. It was shocking to learn that I needed visa for a 1.5 hour layover. The website should give a prompt or should share the requirements. And all my ticket money got wasted."

Pros: "Lines werent too bad, staff well-trained and great attitude to passengers, had entertainment system."
Cons: "There could be better access to snacks and drinks - came trhough twice on a long flight.entertainment system was so dark, hard to see."

Pros: "Friendly crew"
Cons: "I was shocked to find out only select passengers had to pay for their checked luggage. I only had 1 and they charged me $50EC. I spoke to a few other passengers and they said they weren't asked to pay anything."

Pros: "I liked the personal TV with movie and TV shows."
Cons: "The food was not very good, but was not expecting much."

Pros: "Very friendly, helpful staff. I was traveling alone with 3 children and they placed us with extra seats."
Cons: "No individual screens on in international flight with 3 kids. Luckily they had iPads to rent."

Cons: "More food options would have been great. I asked for the everything bun burger but didn’t get it brought to me."

Pros: "I liked the service of the flight attendants and the crew."
Cons: "The wifi partially worked but I was trying to download songs onto my device and the wifi didn’t let me download anything."

Pros: "The crew was excellent; courteous and professional."
Cons: "More room for overhead bags so checking carry-on isn’t necessary"

Pros: "Good pilots"
Cons: "Service is dismal and run down interior. Rips in seats. Lags way behind Asian or certain European airlines"

Cons: "Stop pretending I can take a carry on. I'm boarding last, and guaranteed I'm going to have to check my carry-on."

Cons: "The seats are getting smaller and the leg space is nonexistent."

Pros: "Everyone was nice, and the flight was on time. Checked in with the app and just a carry on, so my day was hassle free."
Cons: "Can't really think of anything. It was a good flight."

Pros: "Flight crew was very nice Seats were comfortable"
Cons: "Nothing"

Cons: "Delayed flight caused missed connection. Auto booked on late flight next day and had to change airlines to get better times. Voucher given for hotel off airport and shuttle never arrived and had to take Uber. Hotel very low quality."

Pros: "Boarding went smoothly and there was overhead space for my big backpack. Attendants were nice."
Cons: "We received drinks twice but never got snacks. A bit of food during a long early morning flight like this would have been very welcome."

Pros: "Awesome Plane and flight"

Pros: "Cost On time"
Cons: "Seats in the last row."

Pros: "Efficient boarding, early departure. Early arrival"
Cons: "Spotty internet, somewhat limited entertainment."

Pros: "Pleasant staff"
Cons: "Multiple flight numbers for the same flight. We booked Lufstansa but we're on a United flight which had a different flight number. Checking in on line was near impossible. I will reconsider ever booking through Kayak in the future."

Pros: "I was asleep in this flight & was not bothered during beverage service. This flight was only 2 & 1/2 hrs"

Pros: "Fast boarding"
Cons: "Plane was a little drafty."

Pros: "On Time"
Cons: "Dear United crew, there are definitely a bunch of great people amongst you. Can you please tell your fellow colleagues to start treating passengers as customers ... no need to leave your good spirits at home, just bring it on the plane ... starting with a smile! And yes, in seat power was not working. PS I wonder who decided on the power outlet placement ... 1.5M flying miles on United."

Pros: "Service was terrific."
Cons: "Nothing"

Pros: "on time, got the seat I wanted"
Cons: "steward was somewhat aggressive, but was responsive one on one. Focus on size of carry on baggage was anxiety producing."

Pros: "Plane was a lot cleaner than I’ve been accustomed to. Boarding was great."
Cons: "I want real food on 4 hour flights where there’s only 1 hour between connections. Starving from 4am pacific to 5pm eastern time is not good for my blood glucose levels. Salt and gluten laden over priced snacks are not good enough"

Cons: "Video stopped working, power plugs didn’t work"

Pros: "Arrived on time"
Cons: "Narrow seat"

Pros: "They staff was friendly and they boarded efficiently."
Cons: "The worst part of the flight was the fact that they have redesigned their planes. They have put the seats even closer together and their new seats are horribly uncomfortable. The seats are made out of a hard molded plastic. There is no give and they don’t form to you back at all. Their comfort level I would rank at a zero! I had thought they may not be bad for a domestic flight as mine was international, however, I also had them for a domestic and they were equally uncomfortable. I will be checking off of United on my next flight as I can not sit in a seat this uncomfortable ever again! Try again United!!! #UnitedSeatsUncomfortable, #HorridSeats,"

Pros: "The plane ride was great really liked the connecting times"

Pros: "Didnt try entertainment. Everything else perfect but airline food always average at best."

Cons: "Delayed flight bc of booking. Had to recount roster then had us deplane to rescan tickets."

Pros: "Flight attendants were awesome. Understanding and kind."
Cons: "Small seats"

Pros: "Half the flight booked, they let us switch to better seats!"

Pros: "The free in-flight entertainment was great. I appreciate it being free as it makes up for some of the other issues of not being able to sit next to fellow travelers on the low-fare"

Cons: "It was so freezing we had down jackets on None of the sound on the screens worked. Disaster"

Pros: "The overall rating of the trip was positive, however, the staff at times was very disrespectful and unhelpful."
Cons: "The staff was disrespectful."

Pros: "the large Wide body plan"

Pros: "Had no food so don't know. Entertainment system was available, but did not use it."
Cons: "Would have been nice if I could turn it off the entertainment system."

Pros: "Food for purchase available is a good idea on long flights"
Cons: "People don't like surprises. Charging extra for seats, charging extra for luggage resulting in jammed overcrowded overhead bin space are not good ideas. United seats are smaller more cramped than your competitors making for an uncomfortable flight. Flight had no in flight entertainment or ability to charge mobile devices"

Pros: "The crew was very nice and helpful. They saw I am a large person using a crutch for my foot and upgraded me to business economy with an empty seat next to me. The plane was only about half full, so this was easy for them."
Cons: "The in-flight entertainment had an annoying habit of pausing frequently to buffer the movie. I tried to pause it purposely to gain buffer, but to no avail. Because of this, I was unable to watch the entire film. I chose the length to be well below the flight time, so the lack of closure was annoying. There are not enough chocolate choices in the snack menu."

Pros: "It was good overall"

Pros: "Very helpful wheelchair boarding -- very fendly and professional ticket counter/check-in personnel"
Cons: "Very cramped seating"

Pros: "Staff nice and seat was comfortable."
Cons: "The computers were down in SJC so everyone was waiting in line to check in and drop off luggage. It was a very long and slow process, but staff were friendly and professional even with difficult passengers. The thing that bugged me was they kept telling us not to worry and that the flight would be delayed so that we all could make it. I was the last one on the plane and I know there had to be at least 10 that didn't make it in time. I think the flight was only delayed by like 15min or so. I don't think they should tell people not to worry because the plane will wait for them, when it didn't wait for all. I get it that you want to also please those in the plane already and those waiting at destination so I'm not upset. Just giving feedback."

Pros: "Leg room & comfortable seating. Staff were nice & helpful"
Cons: "They should serve sufficient quantity of snacks in long journey"

Cons: "One of the fight attendants answered no to moving to an empty seat saying it was an Economy Plus seat but in less than 3 minutes another passenger freely occupied that seat. Really?"

Pros: "After I boarded the plane I discovered my seat had been assigned to another passenger as well as myself! A bit unnerving but nicely solved by an upgrade to business class!"

Cons: "HORRIBLE CUSTOMER SERVICE FROM UNITED AND THE THIRD PARTY CONSOLIDATOR. Awful. Awful. Awful."

Pros: "Staff were lovely"
Cons: "Food was Terrible, couldn't eat the veg option and the TVs kept freezing"

Pros: "Everything was smooth from boarding to deplaning. On-time departures and arrivals."
Cons: "Wish seats reclined and electrical outlets present for charging."

Pros: "All the new amenities on united airlines are great the new seats are much more comfortable and have better leg room"
Cons: "No security for the wifi, I work In Silicon Valley and the soft security could be an issue but then again all the airlines lack passwords."

Pros: "Everything went well on both of my flights."

Cons: "It was too warm on the plane, lost a bag and sat on the runway after leaving gate for about 30 mins"

Pros: "All went smoothly this trip"
Cons: "The ability to standby for earlier flights with no added fee"

Pros: "The crew was awsome"
Cons: "my first flight was delayed so when I landed I had to run to the terminal to see if I can Catch my second flight I was worried my whole flight because I thought that I was going to miss the second flight and that my vacation was going to be delayed. Luckily they had not taken off and I think that they waited for us thank God and the crew"

Pros: "The seats were very comfortable. I was in the last row and was lulled to sleep by the engines."
Cons: "I had to check my second bag because they had no room for it in the bins. It turned out to be a blessing in disguise because I got to take it for no charge, and didn't have to lug it through the sirport."

Read more about British Airways
COVID-19 information

Safety measures for airlines flying from San Jose to Shannon

Airlines flying from San Jose to Shannon have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.

Heightened sanitation

Daily cleaning, installation of cabin HEPA filters

Mandatory masks

Masks required on board, masks provided

Social distancing seating

Middle seats unavailable to book

Pre-flight testing

Testing for antibodies, testing for symptoms

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