Kayak switched the date of my flight for the 12 even though I booked 10/11. Scam
Pros: "It was quick, simple, not too crowded, and easy."
Cons: "The WiFi could have worked."
Cons: "Flight was delayed two hours."
Cons: "Nice job and thanks for waiting."
Pros: "Not impressed and we are card holders"
Cons: "They wouldn’t let passengers by after using restroom . I stood for at least a half hour as I also have RA , Lupus , and 5 herniated discs . I’m confused as to why they won’t accommodate customers using restrooms"
Cons: "Seat not very comfortable."
Pros: "The crew was amazing and easygoing. The best seat ever"
Pros: "Flight crew was friendly and the complimentary wine or beer is always appreciated!"
Pros: "Lots of legroom. I was in the middle seat and was very comfortable. The staff was excellent. Left on time and arrived early! Bags were delivered by the time we got to the carousel."
Pros: "Timing-Fasrer than scheduled"
Pros: "Spiffy plane; nice, attentive flight attendant."
Pros: "Easy on, easy off! Departed and arrived on time. Crew were cheery and bright! Happy Holidays to all and to all a good night!"
Cons: "Some of these survey questions need to be NA- my flight was too short for food service or entertainment."
Pros: "Friendly crew and quick easy boarding."
Cons: "Windows didn't have shades, coffee was cold initially. On the positive the attendant noticed and came back with a warm cup."
Pros: "Direct flight"
Pros: "Quick boarding process friendly staff clean airplane"
Pros: "Great organization. I didn’t feel as though I was in a herd of cattle while boarding."
Pros: "One beverage cart pass during a very long flight. No food available unless preordered. Not even the obligatory mini pretzels."
Pros: "They left and landed as scheduled"
Cons: "Nothing to complain about I loved the service flight and cleanliness of the plane"
Cons: "Boarding was difficult. Had to rush, too long of wait at check in"
Pros: "On line system was great and easy."
Pros: "Everyone was nice and the service was great."
Cons: "The turbo prop plane was slow and shaky on landing. From now on I’m going to try to avoid turbo prop planes. nothing against the crew or anything, they were great. I just feel better on bigger aircraft. Also no WiFi or USB ports."
Cons: "I was informed we'd get some kind of voucher for the 5 hour delay but never recieved anything."
Cons: "The man next to me left his phone on so he could text."
Cons: "The delay in Eugene was horrible!!!!"
Pros: "Quick flight. Relatively comfortable for a small plane. Service was quick and timely. Plane was on time"
Pros: "Alaska airlines employees go out of there way to be friendly and engaging with customers."
Pros: "Everything went so smoothly. I was surprised at all the food options available and how nice the people were. The plane was comfortable."
Pros: "Staff great. Glad it was a short hope."
Cons: "They allowed a nonserbice dog on board, a small chihuahua type with one of those bought online vests."
Pros: "on time departure"
Pros: "Easy and fast check in and boarding"
Pros: "Seat comfortable"
Cons: "Boarding Walking outside to get into the plane The flight attendant"
Pros: "Cute little propeller plane. Free beer. Nice staff. University of Idaho "Vandal" plane!"
Cons: "Seats are a bit tight. To be expected."
Pros: "I liked that a beer or glass of wine was offered."
Cons: "It is a small plane for a two hour flight."
Pros: "Flight was smooth and quick. The airplane was a lot more comfortable then I imagined. Plenty of seat and leg room for a big guy."
Cons: "Asked at check-in if my barcode was ok to use bc I did not receive an automated email for return check-in, she said "Let me see, yes that's good, but hurry up because you have 40min before your plane departs". Low and behold, security said my barcode was not valid and had to run back and forth to get a new one printed. What made it worse was the check in clerk wanted to argue her point and there was only one flight attendant available and boarding closed 12min prior to departure, I was standing and waiving through the gates window trying to get all the flight attendants attention. I could have made it but missed my flight. Horrible experience!"
Pros: "um...I got home?"
Cons: "Ugh where to start. First my flight from Oakland was delayed an hour, and while they did rebook me a flight (with a 3-hour layover in Seattle), they couldn't keep me in a first-class seat and didn't offer anything to compensate for that. This was my first time (and probably last time) treating myself to a first-class flight, and I was kind of looking forward to that seat...although I understand if flights are full.. When I arrived (an hour late) in Seattle, the gate was shown as N2, about ten thousand miles away from my debarking gate in the C section. After walking halfway there, I stopped at an Alaska desk to AGAIN verify info and ask if someone could PLEASE CHECK and see if I could keep my first-class seating, since I PAID for one originally and the delay was airline-based. They blandly told me the flights were full and everyone had checked in already, and then mentioned that the gate had been changed BACK to C section, so hike back another 5000 miles to where I started. Wait three hours. I did check in at the gate as well, yet again, to beg with my best smiley-face and see if the girls could find me a first class spot or put me on standby, since I PAID for it. They said, sadly, no it's all full and checked in. Wait and wait. When I finally did board, I noticed that the info board said that "two upgrade requests" had been filled. What? Seriously? Is that MY FIRST CLASS SEAT YOU JUST GAVE SOMEONE? *frowns slightly* Walked through the already-seated first-class cabin, noticing that TWO OF THEM are empty. I was seated in the middle between a regular dude and this woman who is apparently running her company and having a conference call loudly on her phone, right in my ear. So yes, we understand: She's important. After sitting for a few minutes, I finally buzzed an attendant, who finally arrived, and asked her AGAIN, if she could please check if there any first class seats open, because that is what I PAID FOR and I'd appreciate finishing my trip as it was origanally booked. She said she'd check. AND THEN DISAPPEARED FOREVER. Never did see her again. A few minutes later, yet another attendant walked down the aisle with a clipboard, checking for open seats and I'm thinking she's coming to tell me that yes, there's been an opening and one of those 2 empty seats is mine and please go ahead and move. But no. She walks on by and says something about adding more standby people to some empty seats. I'm literally biting my tongue. Then, before I can say anything, these TWO GUYS come flailing down the gangway and bail into the two lovely EMPTY first-class seats in front of me. *scowl* I'm sorry, but unless they were late getting to the plane, and those were actually their seats (could be true), this whole thing was handled very strangely. I never fly first class anyway, and I understand delays and full flights, but it would have been nice to have anyone even attempt to help me finish my trip in the class that I had PAID FOR."
Pros: "nice helpful employees. On time service."
Cons: "No cranberry juice!"
Pros: "Seats are a little larger n more legroom for my 6'2" big man of a husband"
Pros: "Staff was very friendly and efficient"
Cons: "Had issues with getting the Gogo inflight entertainment app to work"
Cons: "Flight delay...NOT Alaska Airlines fault."
Pros: "Nothing. Never was able to get on the flight"
Cons: "Layover was too long between flights. Overslept at gate waiting for flight. Woke up at 6:15p and was not allowed on flight as they had closed the gate already even though plane did not take off for 10 more minutes"
Pros: "Alaska is one of the best airlines to fly these days, and I've flown most. I have my mileage program on another airlines but I'd switch to them all the time if I could."
Pros: "Terrible that I had to carry my carry on down the stairs to plane, lucky it wasn't raining, & then up a flight of stairs to plane with a torn rotator cuff. I felt like I was flying in the 70's. Coming back, a bald headed attendant was very rude. I did not get any refreshments on the way to Portland which they said was a rough ride but ride was smooth. That was ok, that didn't matter if our safety was involved. Also $25 for one bag is a lot to carry hair spray or a few things you can't carry on."
Cons: "I did like the refreshments served on the way back from Portland to Reno. That was nice. A different attendant served us & he was very nice."
Pros: "The staff is awesome, the ride is always so comfortable"
Cons: "Not flying more often"
Pros: "I booked my flight through Alaska airlines. On the flight to CA it was required my 5 year old sit on her booster seat which we loved. The stewardess on the way back (this flight) refused to let my daughter sit on it and tried to tell me I didn't know what I was talking about. I pulled up policy and it stated the child was in fact supposed to sit in her booster. The woman was rude and snotty about it. Lost my business just from her attitude."
Pros: "Great service and friendly staff"
Pros: "We got to our destination."
Cons: "Better social distancing standards. People are still getting sick even with the vaccine."
Pros: "Nice to fly again!"
Pros: "The flight crew and the captain were terrific."
Cons: "Gate agents were rude. Everybody was forced to check-in their carry on luggage due to the small plane. This information should have been shared before boarding. We were informed as we were boarding and had to scramble to remove the laptop from our carry-on and help up passengers behind us from boarding. A totally unnecessary stressful situation created by the gate agents for failing to share information. Once we got onboard we saw carry-ons larger then what we were forced to check-in. Evidently, enforcement of standards is at the gate agents' discretion."
Pros: "Boarding was fast and crew was friendly."
Cons: "I was extremely uncomfortable sitting in that seat. I injured my tail bone about 4 months ago and I thought it was healed at this point, but those airplane seats made all the pain come back."
Pros: "Comfortable seats with plenty of legroom."
Cons: "The counter agent charged us for one bag when it should have been free. According to her, there was nothing she could do as that's what the computer stated. She did mention we have a receipt so we can ask for a refund. Why was she even there?? Could have done the same with a kiosk."
Pros: "Loved sitting in exit row. So much more room!"
Pros: "Great price!"
Cons: "More food."
Pros: "The seat is uncomfortable"
Pros: "Fast boarding"
Cons: "More snack choices"
Pros: "Crew and pilot were nice while we dealt with technical difficulties and had to stay on the plane"
Cons: "After missing all our other connections, our luggage was delayed for hours, we were only given $12 each for meal vouchers for an entire day of layover, we were not given the upgrade for the seats we originally paid for (nor seats together) only promised refunds. The line for service was 2 hours."
Pros: "Person checking tickets was good"
Cons: "Constant delays. Lots of waiting and zig zagginf around runway before taking off. Bags took forever to get out. It was a small plane and not full. No reason to wait 40 minutes for bags. Overall unenjoyable flight experience."
Pros: "some what and it could be better"
Cons: "the help you get from the crew and if they wouldn't make so many gate changes"
Pros: "Woman at ticket counter was great. Was traveling with 2 kids and she moved our seats closer to the front"
Cons: "Get the plane to terminal bridge and not buss the passengers to and from to plane."
Pros: "Awesome all around. On time!!"
Pros: "Smooth flight"
Cons: "Tight fit for 6'3 male"
Cons: "Crew was rude, and we had to wait an hour to leave, I understand things happen, but then we were rerouted mid flight so it was inconvenient and again I get it, things happen. But the landing was incredibly rough and the pilot didn’t apologize. That would have made things better, but he said nothing about being sorry we were delayed and nothing about the rough landing."
Cons: "Plane was cold, seats old and uncomfortable"
Pros: "The crew was wonderful of the flight was fine!"
Cons: "Arriving 2 hours before my flight I had a hard time getting through security because of my handicap situation, I arrived at the gate as the plane was leaving the gate, whie American Airlines where able to get me on the next flight, the flight was 3 hours after my original flight! JW"
Pros: "Flights to Reno tend to be empty if you fly in the right time of the week. I booked the cheapest ticket and ended up getting an exit row all to myself."
Cons: "There is no seatback TV which is a major drawback. They do have a service that you can stream through your personal device but my power outlet didn’t work so my laptop died mid movie."
Pros: "Nice staff!"
Cons: "A bit bumpy!"
Pros: "Flight was fast and comfortable."
Cons: "I purchased a flight two weeks ago to depart at 11am from lax I checked in at 10:30 where they told me It was too late for me to check in they gave me another flight departing at 4pm (free of charge) weird right? Very disappointed since I always fly and check in 30 minutes before. I didn’t have any luggage with me either I do not think it’s fair and I will not be flying American Airlines/Alaskan airlines ever again."
Pros: "Not a single part has a positive remark"
Cons: "Well - this partner of westjet was terrible. The amount of re direction to get to the final terminal was absurd .. that's just my venting My real problem is that then "crew" or team that represent s the American Airlines / compass part was just useless. A hand full of people - myself included didn't get a chance to board the plane as they didn't make any announcements. Beyond disappointing. When you check in they take your cell phone "in case " well no call no txt no nothing. It was a joke the level of service No apologies or anything just a group of any tired patrons getting the worst customer experience. I'll never EVER book a flight that has anything to do with American Airlines or its partners"
Pros: "On time, good service."
Pros: "I enjoyed the customer service, the nice landing and the pilots recognition that too many announcements on night time flights is unwanted."
Cons: "I was on the plane for 50 minutes before we departed. I was in group 6. The people before my group waited even longer. I also don't like Americans stand alone terminal at LAX; there's no vendors or services there."
Pros: "Getting home 20 minutes earlier than scheduled"
Cons: "Pretzels are always stale"
Pros: "Flight attendants were courteous and hardworking. Made sure all passengers were taken care of."
Pros: "The crew was phenomenal!"
Cons: "The PA system was not working in the terminal, so crew member had to yell for passengers to hear her while calling out the groups to board."
Pros: "No drama- always great flying from Long Beach"
Cons: "Really wish that there were power adaptors. Landed with a dead battery."
Cons: "You lost our bag and our original flight was shrunk. Our seats booted without warning. Late to our conference in Arizona."
Pros: "I loved the extra room in the seating, great seats too. Plus the personal TVs and movie selection was fantastic!!! However, 1/3 of the planes TVs did not work. Luckily, my row of TVs did work and we had an empty seat between my daughter and me , so when my son's TV went out he sat in my row which did work. Great plane, once everything is fixed!"
Pros: "Was able to get my flight transferred!"
Cons: "I liked Everything!"
Pros: "The flight attendants were great."
Cons: "The flight was over an hour delayed. that meant I arrived home at 1am. That is a very rough morning."
Cons: "Fight was operated by American. Alaska forced to wait in line and see assistance, then inform that because the flight is operated by American, they won't be able to check me in. Had to walk to a different terminal of LAX wait in 2 more lines and by the time they were able to assist it was too late to check in. Missed the flight, have to rebook a 3 hour later departure, move the meeting and take a flight back 4 hours later that has a layover and adds about 2.5 hours more on the return leg. Not to mention having to pay for the new seat."
Pros: "Crew was pleasant. Plane was clean and adequately comfortable."
Cons: "The shuttle system at LAX is confusing and time consuming. Will this ever be remedied or is this just a fact of life when flying to LAX with American?"
Cons: "Can not check in online!"
Pros: "Fast boarding. Arrived earlier. Nice plane, very clean."
Pros: "Started when 7 am flight from Knoxville was delayed - multiple times until finally at 4 PM there were no options. Nobody with AA saying a single word all this time even when asked. Finally called their customer service line only to learn that I could get on another flight that left in a few minutes. Door was still open but gate agent argued with the lady on 800 line about who could ticket faster. By time they finished arguing the door closed. That began a 14 hour nightmare of bumping between flights and delays and the inevitable lost luggage. Paid for $300 hotel room at Vancouver that I will get to stay in for 4 hours. Will NEVER fly American again"
Cons: "Service, poor rebooking process, lack of communication."
Pros: "Overall, one of the most enjoyable International flight experiences I have ever had."
Pros: "Quick board and exit, fast check-in"
Cons: "Wi-Fi onboard free for all T Mobile customers, cramped seat room for a smaller adult even"
Pros: "Again, it seemed to me there was more legroom in first class than on similar Delta flights - meaning it was more comfortable. Also, there was a delay of a couple of hours leaving Dallas due to a problem with the plane's radio, and the American employees handled it very well, keeping the passengers informed and smoothly transferring everyone to a substitute plane."
Cons: "When we arrived at AirPort El Dorado, we discovered that our flight was cancelled/has been changed without warning us! They scheduled us a new flight with Vianca and Iberia: Bogotá-Madrid + Madrid-Brussels. My partner and I could not sit together on any of these flights! 1 of 10 hours and of 2 hours! I would NOT recommend AA to anyone! This was full responsability of AA!"
Pros: "Quick flight. but my row and some others behind us did not get beverage service. Never had that happen before."
Cons: "My flight was cancelled and I never got an email notification so they made me fly to New York and the flight was delay. One of the ladies from New York was really rude to me."
Cons: "Had a passenger behind us that was coughing the whole flight with what we think was a cold and now we are both sick with colds."
Pros: "Flight was late arriving; then 45 minutes late leaving for PHX, creating concern about catching connection. However, once arrived in PHX, the connecting flight was in the same concourse, which was often not the case. So, could easily make the connecting flight. Also, the push by crew to "valet check" carry in luggage was too aggressive, especially since there was ample space to store luggage above the seats, then having to wait 10 minutes or more to retrieve luggage at entryway while being concerned about connecting flights was an example of a poor system for serving passengers when a flight is let."
Pros: "The air hostess gave me extra pretzels"
Cons: "Flight personnel seem like they dont enjoy their job."
Cons: "The delays, gate changes in a massive airport, and general lack of information made this trip excruciating."
Pros: "Felt like the pilot was experienced and skilled because It was very smooth in departing and landing."
Cons: "There was a lady sitting on my assigned seat. She said flight attendance told her that is ok to do. I wouldn't mind if she or staff asked me with legitimate reasons. It happened at mt last trip; ending up sitting next to big person instead of sitting with my 12 year old daughter."
Pros: "Great video entertainment selection"
Cons: "Being in a middle seat"
Pros: "The crew was excellent. They were professional, efficient and very accommodating. The pilot was also excellent. He kept us informed of the status of the flight throughout the trip."
Cons: "The plane was terrible. The seats are so close together that you cannot move. The aisle is so narrow that one person can barely down it. Forget it if you have to pass by someone. The bathroom too is so small that you cannot move in it. It’s so uncomfortable. The new boarding process is just dumb. And to make matters worse they don’t even bother to check the boarding groups when you board. I had a person in a later boarding group in front of me and they let her on anyway — so what’s the point of having boarding groups. They should just go back to boarding from the rear of the plane first - that is the most efficient and quick way to do it. The so called entertainment is a joke. There is a very small choice of movies/TV shows to watch and that’s it. The free wi-fi gets you nowhere."
Pros: "Flight Attendent, crew and aircraft"
Cons: "Had to wait 35 minutes for luggage at Bradley. Poor"
Cons: "Our flight was “delayed” 12 hours! Notably not cancelled and rebooked because then they would have to compensate us, I believe"
Pros: "Plane was one and a half hours late out of SF to Newark. Had to fly standby to Boston instead of Providence. Had to take a bus to Providence, was exhausted, and cost twenty six dollars with the driver from hell. Asked United for an aisle seat so my right leg could stick out. Bad right knee. They stuck me on the left aisle instead. Was in agony the whole flight."
Cons: "Read above."
Pros: "The crew was wonderful and tried to help me!"
Cons: "My seat was changed 24 hours before the flight inexplicably from an aisle seat to a center seat which is problematic for me. I will most likely not book through Kayak or Lufthansa again on a United codeshare because of this experience."
Cons: "Carmel waffle cookie"
Pros: "Never made connection since first flight was deplaned"
Cons: "Never made it"
Cons: "Wasted a lot of time for boarding. Not smooth at all"
Pros: "Flight was on time and I received my checked baggage."
Cons: "Seat was uncomfortable due to insufficient foot space. All (about 6) overhead bins in the rear of the aircraft were full because crew stored “essential equipment” in them. Crew was not professional. After takeoff they never came around to see if anyone needed anything and not even a glass of water was offered for the entire flight. They didn’t even ensure that everyone wore seatbelts on landing - woman next to me was stretched out hugging her companion while landing wilth unbuckled seatbelt. Entertainment screen did not wirk properly."
Pros: "The person at the United customer service desk was able to book me on the next available flight to Reno (after missing my original flight mentioned above) quickly and efficiently. Boarding was fast."
Cons: "I was late to my original flight and the United personal that I talked to at the gate was very rude. I asked if the plane was still boarding and all she said was go to customer service. I know I gave her a questioning look because this did not answer my original question. She repeated her statement again this time pointing. I would have preferred that she tell me that the flight had finished boarding but customer service could help me get on another flight. I feel that would have been more professional. My new flight was also an hour late"
Cons: "Seat was really hard and hurt to sit on after the first hour. Even had trouble sleeping it was so bad."
Cons: "Windows were dirty and that's looking for something. Lol"
Pros: "Arrived ahead of schedule"
Cons: "The cell phone plug did not work and was not easy to find. I didn’t like having Direct tv monitor on during the whole flight."
Pros: "Flight attendants and other crew work long, hard hours, and I appreciate them greatly, particularly those who have enough self-awareness to be honestly gracious and friendly (as opposed to plastic smiles). I did not get this young woman's name, unfortunately, but everything about her work was exemplary. Thanks!"
Cons: "Everything was just fine."
Cons: "My flights got changed and seat assignments changed so I did not get xtra leg room as I needed Also united did not know that I had a service dog even though I booked with that information"
Pros: "Good cabin & flight crew; kept us informed."
Cons: "Ran late. Seats are time (I'm average weight & height). Windows couldn't have been lower or we'd have been looking at the gear."
Pros: "Leg room and window seat."
Cons: "Better free tv"
Cons: "I called about changing my travel dates to later dates and they wanted $200, each direction, to change them. That's more than it cost to buy the later tickets, outright. In other words, the message from United is: "How about we keep your money *and* we fly someone else in your seat (because we overbook)?". Okay... how about I never fly on your airline, again."
Pros: "Acommodating ground crew."
Pros: "Price was fair. Wait times weren't exceedingly long."
Cons: "Leg room was terrible, no working outlet, food options were garbage."
Pros: "Assigned seat - delayed because of hot breaks but stayed on tarmac to cool while cooled only about 10 min."
Cons: "Airline stewardess should have suggested mom with young child in lap could move to empty row of seats."
Cons: "Took 3 days to get home got stuck in a hotel pregant stuck between airport and planes for 2 days makes me never want to fly again horrible experience"
Cons: "Didn't take the plane!"
Cons: "Missed connecting flight Bc it was delayed."
Pros: "The crew was great"
Cons: "Flight left late"
Cons: "The HI Ag questionnaire: why? what value?"
Pros: "The crew was nice"
Cons: "We boarded then sat! There was too much fuel from the previous flight so we had to sit while they unloaded some."
Cons: "Flight 5022 was delayed 1 hr leaving SBP due to flight arriving late. Very little info was relayed by airline staff about the reason for or details of the delay. This delay caused me to miss my connection in SFO and be rebooked to a later flight, which was also delayed over an hour."
Cons: "I don't understand what the form is used for, based on the useless information it asks for. My flight was held from disembarking in order for the forms to be delivered upon landing, then distibuted to a plane full of.passengers pulling out carry-ons while asking to borrow ballpoint pens to fill out the forms before de-planing. I've been a Hawaii Island resident for 36 years and a State employee for 25 years. The effort required to input and process this data had better be rewarding for the state population and not another State 'make-work' chokehold on the travel industry. I realize the danger of invasive species in the state but does it really require a Completed form for Every passenger on Every flight to make a difference? Airline employees took their task Very seriously, BTW. Why?"
Pros: "Nothing. The experience was terrible. 7 trips back and forth to SLO Irport to try to get home to Palm Springs. 3 days attempt. Cancelled and delayed."
Cons: "Didn't like anything."
Pros: "The crew was friendly and helpful. The flight arrived much earlier than scheduled."
Pros: "Crew was great"
Cons: "Aircraft interior is dated."
Cons: "I am handicapped. Boarding agent abused me. Made me walk to plane on tarmac in stocking feet. Asked for wheel chair and was denied. Have congestive heart failure and could hardly make it on the plane. The man should be fired. Deputy sheriff with him was just as bad glad to go into more detail with someone. Will report united to govt. small Airport would not ever be reorder."
Cons: "II spent $502.20 on a flight that ended up a complete disaster, ultimately costing me even more money to fix. UA411 ORD -> LAX -> SBP ORD - LAX take of was delayed. After landing we sat on the tarmac without explanation for about an hour, which caused me to miss my connection to SBP. I ran the ridiculous gate change distance through the airport and arrived 1 minute prior to scheduled take-off and was not allowed to board. They left behind at least 8-9 passengers (that I saw) that were also delayed from the ORD-LAX flight – this is probably 1/3 of the flight. It's absurd. I then waited in the Customer Service line for 30 mins and was told I have to go online to request my flight credit for the flight I wasn't allowed to board. I was also told to request a credit for the rental car that I had to arrange last minute online. United did absolutely zero to assist. The next flight out wasn't until after 11am the next day, which caused me to miss a prepaid event, which was the entire reason for my trip. I had to drive over 3 hours in the middle of the night arriving 5am the next morning due to United Airlines' incompetence."
Pros: "Friendly flight attendants Help luggage personel"
Cons: "It was very crowded"
Cons: "They overbooked my flight and almost didn't let me on the plane even though I bought my ticket months ago! The only reason I got on is because some people didn't show up."
Cons: "Purchased tickets 4 months before this flight for a departure time of 6:05pm. Tried to check in and check baggage at 9:30am but was turned away saying I could only check in 3 hrs prior to my flight. Came back at 3:00pm to check-in and they could not find my information. An hour later they find out that they cancelled the flight and moved my departure time to 8:25am for that day. They say they emailed 3 times in May but I never got it (I'm a bit crazy about my email staying clean) so they say it might have went in to my spam folder due to they types of emails they send to customers. They only kept repeating that they notified me so there is nothing they could do. I ended up going to Air Canada to get a flight from PHX to RNO the next day. No apology, no help, no hotel for the night...Terrible experience by United. They gave me a customer relations group contact information to follow up with for complaint but since they sent me the 3 emails in May about the change, they have no liability to fix the situation."
Pros: "Smooth. No problems. Happy we didn't have to get suitcases through customs because you could handle in Canada. Happy gate was near where we got off."
Cons: "The flight was overbooked and asked for several volunteers to take later flights for travel credit. Ended up forcing those unlucky souls in the last boarding group off flight with no offer of credit or accommodation. Waited in customer service line for hours, literally longer than it would have taken to take off and arrive at my scheduled destination. United representatives could not find a flight that guaranteed a seat (not on a long standby list) that was even in the same 12 hour period. I spoke with a United supervisor who showed zero empathy or concern with the situation. In the end I arranged for other travel accommodations to drive to my family reunion destination. No refund was issued or offered. I was informed I would have to call United customer service after the date of my previously scheduled return flight to explain my situation. I will personally never fly United again and would recommend the same to anyone. Although for the record, I did receive a single ten dollar airport food voucher for my inconvenience. Inexcusable."
Cons: "So many problems with my fly. Bad service. Never fly with united air lines. No recommended to any body"
Pros: "Flight attendant were great. Couldn't get to connect with the wifi at all."
Cons: "Wifi couldn't get connected, i think the food selection needs to be updated."
Pros: "The flight was delayed due to fog in SFO. This apparently is something that happens often, and given that most people flying to SFO are trying to make connections it is very inconvenient."
Cons: "The flight was delayed due to fog in SFO. This apparently is something that happens often, and given that most people flying to SFO are trying to make connections it is very inconvenient."
Pros: "Staff and Pilots did a great job. Wheelchair was much apprecciated!!! Everything was on time or ahead of it. Great landing!! Wish you didn't charge for baggage and would like better snacks--oh for the good old days!"
Pros: "I EVENTUALLY arrived at my destination."
Cons: "A whole series of delays that landed me at my final destination over 8 hours late! I lost my hotel booking and had to arrange for pick up well after midnight!! Miserable."