The flight was delayed by almost 4 hours and we were not notified in advance. There was no meals on the flight, and we were also not notified of this until right before the flight.
Snack is full of empty calories.
They were on time. Staff was professional and pleasant. Allowed me to have a carry on and select my seat. Very reasonable cost. Easy online check on and sms reminders. Will fly with them again.
The flight attendants were super friendly and attentive. I wish there were better entertainment options and a wider movie selection.
Cons: "Some extra snacks"
Pros: "Nice and easy"
Cons: "Food choices on the plane would have been good"
Cons: "More food/snacks and water"
Pros: "The comfort of the plane was great! Lots of room and very comfortable seating."
Cons: "I found some members of staff to be a bit rude. When other passengers asked questions or did something wrong (that was a minor issue), one of the staff members in particular talked down to them and treated them like they were stupid."
Cons: "Grown crew at the counter"
Pros: "Overall pleasant flight. Outstanding service by the entire Alaska Airlines crew. Captain of the flight was fenomanal, a very valued member of Alaska Airlines I have no doubts about that. Excellent service by all. Contentment and a relaxing,not to mention smooth, experience."
Pros: "Made the extended flight more comfortable"
Cons: "Stay clear of Diane who transferred from Columbus, OH and now works in the San Diego Airport. She targets anyone over 250 pounds and classifies them as oversized and will go through hell to charge the customer for an additional seat. Even when the plane is at half capacity."
Pros: "Crew and seat great."
Cons: "Taking a bus to walk up stairs to board needs to improve."
Cons: "less repeated rules"
Cons: "I don’t like the fact that 1st class passengers get more food options than other passengers. If the restrictions of serving food are for health reasons w Covid you shouldn’t be making exceptions, its hypocritical and illogical."
Pros: "This flight had more leg room in the first class A aisle than the connecting flight from San Diego to Seattle. The crew and attendants were amazing and very nice."
Cons: "Nothing, it was top notch."
Pros: "Excellent service"
Cons: "All good"
Cons: "Seems like the complete lack of beverages due to covid is a little overkill. Most of the items were single serving anyway so doing away with them doesnt feel like mitigating anything more than an additional expense for the company. Not a huge deal though in light of the other losses the industry is reeling from while trying to adjust"
Cons: "reservation changes were not communicated well and kept changing"
Cons: "WIFI was not working"
Pros: "The plane was so comfy! I slept great! And the plane landed smoothly!"
Cons: "First class next time"
Cons: "If flight 339 from Orlando to San Diego is not delayed by one hour. It was hot and uncomfortable waiting in the plane for one hour before taking off.."
Pros: "Crew was amazing and food was surprisingly good. I was in first class however"
Pros: "Free upgrade!!!"
Cons: "It was great!! Couldn’t have been any better!"
Cons: "No problem at all"
Pros: "Crew was super nice and plane was quite empty"
Cons: "Take off got delayed (not in Alaska Airlines' control though), but all in all a very pleasant flight."
Cons: "Had trouble. Checking in for my flight and print my boarding ticket. Plane left early so we landed early but it took them so long to deplane that I still Ended up late."
Pros: "There was one crew member who was super nice and had a smile who kept going around asking if anyone would like refills or anything. Also, I like that there were charging ports... even if I didn’t use them. And there was plenty of leg room. Lastly, there was a flamboyant crew member who was really nice as well. I liked him a lot."
Cons: "There was this one older stewardess with short blonde hair who had an attitude the whole time. While she was trying to do drink orders a man had spilled his drink so he asked her for a napkin. She rolled her eyes and gave it to him. I was in an isle seat and I got hit in the back with the cart and all she said was “get out of my way I’m coming through” and it actually really hurt. I got bumped by her another three times. And by no other crew member was I hit on my side. Maybe she was just having a bad day..... or maybe she didn’t like her job.... but it definitely showed."
Pros: "We were 30 min early and took off on time."
Cons: "Slightly turbulent, but not bad. Alaska could have more non-dairy, gluten-free options in the menu, but their Mediterranean tapas box is pretty good."
Pros: "I liked being able to carry on my bag that I purchased from the airport just so I wouldn’t have to check a bag. Spent a good sum of money doing so."
Cons: "Checking my bag just so the airport could charge us more money."
Pros: "The crew was excellent and the aircraft was clean."
Cons: "The only downside was the plane had no food and the announcement wasn’t made until we were already boarding (they didn’t know either - not their fault). I was expecting lunch since I was in first class, but the crew did as well as they could to provide us with snacks."
Pros: "Liked free WiFi!"
Cons: "Switching from Alaskan Air to Hawaiian Air in San Diego is near impossible. I got off at 9:25am and had to run out of the airport and down to another terminal, go through security again and run to gate 51 from gate 10. It is near impossible for someone who can’t sprint. I was the last one to board. Lost my window seat and luggage didn’t make it. In Honolulu I found out luggage hasn’t made it for at least three other couples flying out of BWI with these connections. This combo should not be offered when people select flights."
Pros: "I love Alaska Airlines!! They are always so nice and very accommodating. I travel with my dog and they are great. The only airline I fly with my dog."
Cons: "The new planes on Alaska don’t have enough air flow coming out of the vent above the seat"
Cons: "The plane had to make an emergency landing in Honolulu because 2 of the 4 navigation systems were not operating correctly. We had 2 wait in Honolulu approx. 6hrs to catch a flight to Seattle. They gave me a $12 voucher for food but my dinner (only dinning in the terminal) cost me $20. Was forced to take an additional day of leave & had to make arrangements for my pets. Was only given (3) $600 vouchers for my 3 tickets."
Pros: "Once the seat assignment snafus were fixed, everything went fine."
Cons: "When we make the reservation, WE TELL YOU that we have two kids ages 3 and 5 travelling with us. WHY DOES YOUR SYSTEM BREAK US UP INTO 3+ GROUPS? It just ends up in more work for your gate agents to put us together as well as you can before the flight. This happened on the flight out and the flight back. Also, on the flight back the agent and crew had to bump people who had already established themselves in their assigned seats in order to fit us in in a sane way. Also, don't make us download a sketchy app to view in-flight entertainment. There are ways to deliver entertainment that don't require installation of software for just a flight. Not that it matters to us, because entertainment wasn't available on the flight to cabo."
Pros: "We upgraded to first class and it was amazing! The staff was very friendly and it was a perfect end to our honeymoon!"
Pros: "Got there safely and on time. The staff was friendly."
Cons: "I'm tired of being crammed into small and uncomfortable seats. It seems comfort is only for people who can afford it. Headrests were non-existent. I'm not extraordinarily tall but the seat stopped just above my neck and felt like a hard, sharp surface rather than something soft and padded. And, of course, there's not enough leg room. Especially once the person in front of you leans back. I don't mean to sound petty but it felt like the airline was more worried about maximizing profits at the expense of their guest's comfort."
Pros: "Good size seats. Comfortable"
Pros: "Was upgraded to premium economy in order to accommodate a family that wanted to be seated together. Never been upgraded in my life. The seat was very comfortable and legroom excellent. I was exhausted from a long weekend and not feeling well but managed to sleep almost the entire four hours without being bothered. The flight attendants left me a snack in my seat pocket which was very much appreciated. Almost wish I hadn't slept so much of the flight so I could've witnessed other amenities and service of flight attendants."
Cons: "my original ticket had a tsa pre-check on it,when i tried to go thru security it would not read so i was told to go back to the counter to have it reprinted,mind you the lines to go thru screening were hundreds of people long that morning,so i did. the reprinted ticket did not have the tsa precheck on it but the ticketperson said it would be fine if i just showed the original. not what happened,i was sent all the way back to the end of general boarding and consequently nearly missed my flight. also there was zero air in the aircraft,it was stifling hot,smelly and miserable.and once again zero ackowledgement of any mvp gold statis of any kind. im starting to wonder whats the point anymore? you used to be alot more ......nice,i guess. and honestly how many very old wrinkled up senior citizens do you guys hire? i dont feel like most of the crew would really be able to handle any type of crisis if there was one. sorry ,i used to be very happy with you and now have been taking Delta more often."
Pros: "I can't say enough great things about this airline! This was my first time on Alaska and it definitely won't be my last. We had some weather issues come up as we were about to take off. The pilot kept us up today on info, the flight crew brought water & anything else people needed before take off. It was a short delay but you would have thought we were going to be there for hours because they were all so attentive. It was the smoothest flight (THERE WAS CRAZY WEATHER EVERYWHERE!!) but our pilots made sure we had the smoothest safest flight possible. I could go on forever! This airline went ABOVE AND BEYOND to make sure we were comfortable and had a great flight."
Cons: "I don't love paying to check luggage but these days unless you fly Southwest that's hard to avoid."
Pros: "The crew was friendly and very accomodating. I also liked that I could change my seat even after I checked in so that I could have the most comfortable travel possible as someone traveling alone."
Cons: "Although it worked out ok. I thought that the boarding process was a little chaotic. I expected that we would line up according to our seat rows. But the boarding process still went ok."
Pros: "The first-class flight attendants would sometimes help the main cabin passengers and were generally in a better attitude and much more helpful."
Cons: "The plane was changed and my "Premium" seat was downgraded. The seats were uncomfortable and much too cramped. I paid $89 extra for premium seating, and when cancelled upon, was only offered a $25 credit for future travel plans. Since I cannot count on Alaska, I'm not sure how soon my "future," travel plans will be ..."
Pros: "People were efficient and friendly"
Cons: "Just seemed chaotic. Plane super late departing. Baggage pick up was a nightmare."
Pros: "Nothing everyone was rude and I seemed to bother them"
Cons: "Everything from communication to compensation"
Pros: "The seat next to me was empty"
Cons: "I downloaded the app and followed the directions to watch a movie but when I got on board I host the connection and not get back in . It would not allow me to download anything"
Pros: "Everything was easy"
Cons: "No entertainment no WiFi. Lots of angry people about that."
Pros: "Good crew"
Cons: "My tv monitor did not work."
Cons: "Ladying calling out the plane numbers i could barley understand her"
Pros: "I like when they dim the lights so I could sleep"
Cons: "Flight attendant was rude, I was too tired to deal with her attitude"
Pros: "I was on time"
Cons: "Compensation for your mistakes"
Cons: "Seemed disorganized getting on"
Pros: "The crew were super nice. All the people in the SAN were very nice."
Cons: "They didn’t have headphones :("
Cons: "Incredibly cramped airplane"
Pros: "The meals on Japan Airlines (JAL) were delicious!"
Cons: "Fukuoka and Narita airports had terminals that weren’t connected by a train or even an indoor path. It was covered but it was cold in Narita and Fukuoka required a slow shuttle."
Pros: "I could be rebooked on my initial flight and I arrived early in San Diego."
Cons: "I was rebooked on my initial flight but I had lost my seat and I landed at the end of the plane. It took ages to get out. I understand the situation, however."
Cons: "Had to buy another ticket"
Pros: "Leaving that airplane 8 hours after expected."
Cons: "The fact that I was delayed twice, given false information, had to wait to board because a flight attendant was late for her shift and then had to run from terminal to terminal to find my flight on my own because no representative could help me or show up."
Pros: "Landing at my final destination."
Cons: "Over 3 hours of delays. American Airlines needs to get their act together at Chicago O’Hare airport."
Cons: "They didn’t board us closer to the front just because we had an hour layover. Barely had time to go thru customs n tsa to make it to the gateof our connecting flight."
Pros: "Flight kept being pushed back multiple times. left about 3 hrs late. Then after boarding and waiting to take off, the pilot tells us a light came on the "dash" and he has to have maintenance come to check it. That takes another 30 plus minutes. Not a good start to the morning."
Cons: "Never finding out what happened to the our original plane that was supposed to have left in the morning."
Pros: "Direct flight from desired origin to destination Boarding by zones"
Cons: "Uncomfortable, small, seat space with inadequate legroom. Lack of personal entertainment options. Paid extra for earlier boarding group which only benefited me by about 5 people. (NOT WORTH IT!) Lack of complimentary food options. (Pay for everything)"
Pros: "Economy passengers treated well"
Cons: "Your survey app"
Pros: "Love the entertainment system, watched a movie and was able to charge my phone too"
Cons: "Gate the boarding process but that's about it"
Pros: "Once we were in the air, the flight was average."
Cons: "The flight was delayed due to several mechanical issues but the ground crew did not communicate effectively on the issue or how long the delay would be. I understand that these issues occur, but better communications and empathy from the ground crew would have gone a long way. Boarding was also a disaster because everyone tried to board at the same time and again, the ground crew did nothing to control the situation."
Pros: "Flight crew was great and made the flight that more memoriable ."
Pros: "An open seat next to me"
Pros: "Everything was great!"
Pros: "Getting home 20 minutes earlier than scheduled"
Cons: "Pretzels are always stale"
Pros: "Flight was on time"
Cons: "No individual movie screens and no way to connect to the one movie on the flip down screen since I didn't have the American Airlines app."
Cons: "Unbelievably poor customer support. They accidentally canceled my flight and when I tried to retrieve my seat back, the lady was taking it as somebody else problem... If the AA was the one made an error of canceling my seat, I wished they would show at least an attitude of taking responsibility to fix the problem."
Pros: "Short flight"
Cons: "Numerous delays."
Cons: "The check in process at JFK was a disaster. The kiosk check in machines were constantly malfunctioning, where to line up was unclear, and staff acted frustrated. After several failed attempts with the kiosks you have to wait in line to check in at the counter anyways. It would have saved almost an hour of my time to just go straight to the counter-- had I been allowed to. I wanted to check a bag which contained some fragile items. Several bottles of wine which I wrapped in bubble wrap and cushioned with my packed clothes. I requested a "Fragile" sticker to be put on my bag. I was told "We don't do that here". So I asked if they handle ALL bags with extreme care and I was laughed at and told to go on my way. When I got my bag at my destination-- the outside of my leather suitcase was sliced to the lining. There were scuff marks and torn leather. My wine had been completely shattered. Not just a crack in the bottle, but flattened completely. My clothes were stained, my bag ruined. I don't know if putting a fragile sticker on would have prevented this, but I don't understand why they just "don't do that". We are trusting our property to the airline when we check bags. I will never trust American Airlines ever again. They don't want to know if I have anything fragile, and they don't care when I tell them."
Pros: "Ok boarding, ok service, ok flight"
Cons: "We were delayed for about 1hr without any explanation or apology. Thank goodness i didn't have a connecting flight."
Pros: "No much"
Cons: "Aircraft is small, boarding is a mad dash to the plane"
Cons: "Flight was delayed arriving, connecting flight was in a completely different terminal = they didn't wait for us and auto booked us on a flight out the next morning. We requested our bags and drove home instead. Horrible."
Cons: "Could not read paper when passenger in front reclined seat. No space between rows."
Cons: "Despite paying 5 months in advance, couldn't check in online or reserve seats without paying extra. AA customer service told me there were no more "complimentary " seats!! Very tight legroom in cabin."
Cons: "just like above + I had previously requested a vegan meal that had been confirmed and I was presented a "dish" of pasta loaded with cheese and was told that that was vegan ... 9 hours flight with no food The sound outlet on my seat was broken and, again, no entertainment for the entire flight"
Pros: "Flight was late arriving; then 45 minutes late leaving for PHX, creating concern about catching connection. However, once arrived in PHX, the connecting flight was in the same concourse, which was often not the case. So, could easily make the connecting flight. Also, the push by crew to "valet check" carry in luggage was too aggressive, especially since there was ample space to store luggage above the seats, then having to wait 10 minutes or more to retrieve luggage at entryway while being concerned about connecting flights was an example of a poor system for serving passengers when a flight is let."
Pros: "The attention from the staff during the flight,was excellent."
Cons: "I'd didn't like that we'd had to pay 50 dollars for a medium size luggage,when other passengers have,slightly smaller suitcase,a carry on a lap top or big purse."
Cons: "The stewardesses were gossiping in the back of the plane and we could all hear their complaints about the new uniform policy. They did not seem very happy to be there and there was no in flight entertainment. A total bummer."
Cons: "AA canceled my flight my kids who live 4 hours away from San Diego drove that distance to pick me up yesterday, we got a hotel room for the canceled flight but they ended up paying $200 for the night. AA did not let us know thr flight was canceled until late last night."
Pros: "Smooth boarding"
Cons: "No entertainment"
Cons: "It did not happen! Had to taxi to Austin!"
Cons: "No power at JFK. Customs and baggage claim a nightmare. After a tiring international flight, 4 hours in airport find out my flight is canceled. Miss a day of work because can't get flight until following day. No airline offer of food or hotel accommodation."
Cons: "1 hour late. And when the pilot made announcements during the movie it would not pause. We missed parts of the movie. It was annoying."
Pros: "Quick flight, stewardesses still offered complimentary drinks, a/c worked well."
Pros: "Aircraft was safe, clean and good media selection with power-outlets for mobile device. Good updates from the pilot and crew."
Cons: "No free wifi. Crew was late which delayed the flight. No Admirals Club access for AMX Plat card holders."
Pros: "My husband and I were traveling together to Dallas, and we were unable to sit together-The ticketing agent was very rude when we asked if she could find us seats that were together. She said, "We could ask someone on the flight to switch with us". We paid $738.00 total for both tickets to Dallas, and found it very hard to believe that we could not get seats that were next to each other. We have had this same situation on other airlines, and they were very accommodating to our needs."
Pros: "Convenient time of day."
Cons: "First class seats were terrible. No padding. Meal of a messy sandwich was bad. No drink service was offered."
Cons: "They did not enforce masks. Person sitting next to me had mask off the entire time."
Cons: "The seats were the most terrible seats I have ever experienced in all my years of flying. I'm a small person and even I couldn't get comfortable. The seats were curved in the wrong way and didn't recline enough for a 3 hour flight. The crew made the boarding and deplaning process worse by not paying attention to what was going on in the plane."
Pros: "Audio should include easy listening, classical and good oldies"
Cons: "As above"
Cons: "Closed captioning or subtitling didn’t work on the app."
Cons: "we had a 9 hour delay"
Cons: "Ful flight and 2 small toilets."
Cons: "No video screen, WiFi didn’t work, hot, got one lousy glass of water"
Pros: "Arrived at San Diego on time."
Cons: "Seats are too small"
Pros: "On time departure and arrival"
Cons: "Small plane"
Cons: "Didn't appreciate gate change at last minute. Got to gate change only to hear announcement that it had been changed back to the gate we just landed at, with no time to grab something to eat. Then to find out we were delayed do to mechanical failure. Which still left us no time to grab something besides a bag of chips because there was nothing but mostly bars in that terminal."
Cons: "Customer Service was poor Complete disregard for customer UA need to work with airport personnel to move luggage faster, especially for international travelers who have connecting flights. Ended up missing my connecting flight after waiting 1 hour for my luggage"
Cons: "My 10:00 p.m. flight was canceled so I had to spend the night trying to sleep in the airport. Have you ever had to do that? Not fun."
Cons: "Carmel waffle cookie"
Pros: "The crew was excellent, the free entertainment was awesome. The flight departed on time, and arrived 25 minutes early."
Pros: "Crew was friendly and responsive. Gate crew kept passengers informed of the delays. Flight itself was ok."
Cons: "Flight ETD was 8:25 but plane developed a mechanical problem. After about 20 minutes waiting for maintenance the Captain decided to go back to the gate for fuel and repairs. After maintenance came on board the decision was made to deplane. Finally, a plane from Chicago was scheduled to take us to San Diego. After boarding at about 12:30, it was discovered that catering never loaded food. We waited for over an hour for food to be delivered. At close to 2pm the Captain, who kept us aware of what was going on, asked us if we would agree to leave without a full delivery of food, and all agreed. So by 2pm we were finally enroute to San Diego but having a seat in the back meant we only got to eat what was left, which for me, was a small cheese pack."
Pros: "Everything is smoothie"
Cons: "I have not find any"
Pros: "Tried to reply with very good ratings, but the correct number of stars won’t show up. Not the ratings I want to give."
Pros: "Fast flight"
Cons: "Windows were dirty and that's looking for something. Lol"
Pros: "Everything ran as expected"
Pros: "We were forced to re-book this leg of our trip because of "insufficient" layover time. The United Airlines staff helping the numerous customers that were forced to re-book were not friendly, did not function with any sense of urgency and were as minimally helpful as possible with the inconvenience. After exiting customs we had 30 minutes to get to our gate, instead of offering to take us to the front of the line to get through security faster we were simply told we would not get through it in enough time to make our flight. Initially we were not even told we were going to be re-booking our flight, we were only told that we needed to re-check our bags at the counter after exiting customs. The entire interaction was very frustrating."
Cons: "I don't usually write reviews but my flight check in experience was awful. The woman checking the tickets while boarding was incredibly curt and rude to the old man in front of me (who clearly had an issue with his ticket that was not his fault), then when she got to me she took a look at my bag and said "it's huge I need to check that". It's a bag that I have carried on to hundreds of flights (feel free to look at my flight history with united) and definitely fits in to the over head. When I asked her "is it too big or is there no space?" she said "no space" without even looking at me. I proceeded to board the flight only to find tons of over head compartment space. This is very frustrating. She didn't even take the time to fit my bag in the measuring tool at boarding. She seemed to be in a rush for no reason. The flight was already delayed and being rude wasn't going to make it go any faster. I'm now a silver status member, likely to be gold by the end of the year. I've flown a lot, and I think it's totally reasonable to expect at least some level of politeness while boarding."
Pros: "Crew was ok. Nice but not personable."
Cons: "Food was awful!"
Cons: "Left an hour late."
Pros: "On time"
Cons: "As with all other flights, no room to breath."
Pros: "Great flight attendants"
Cons: "Seats too small"
Cons: "The gate worker said the gate for my flight had changed as my boarding time had been happening. Rushed to the other side of the airport where my new gate was supposedly at just to be told it was where I first started. Pissed beyond measure that I got to my flight one minute to take off because the United worker doesn't know what hes doing."
Pros: "The stroll waffle"
Cons: "I felt like a commodity that only existed to squeeze money out of. I'm a petite person, 5 foot tall and 115 pounds yet I felt cramped in your tiny seats."
Pros: "Boarding, flight time"
Pros: "Crew was friendly, flight was on time."
Cons: "Lost $700 on this trip. The refund policy was extremely unclear, and the time window for valid trip insurance was extremely short. The purchase of insurance was useless."
Cons: "I don't understand what the form is used for, based on the useless information it asks for. My flight was held from disembarking in order for the forms to be delivered upon landing, then distibuted to a plane full of.passengers pulling out carry-ons while asking to borrow ballpoint pens to fill out the forms before de-planing. I've been a Hawaii Island resident for 36 years and a State employee for 25 years. The effort required to input and process this data had better be rewarding for the state population and not another State 'make-work' chokehold on the travel industry. I realize the danger of invasive species in the state but does it really require a Completed form for Every passenger on Every flight to make a difference? Airline employees took their task Very seriously, BTW. Why?"
Pros: "Super friendly funny attendant"
Pros: "Crowded like sardines Groups 4 & 5 were told you must check your carry-on bags Wifi didn't work for all devices Pilot had to make second approach, because he was too freaking low!!"
Pros: "Crew & flight! Ladies were really nice & we were about 45 mins early which is always a plus!"
Cons: "No in-seat chargers No entertainment Small seats"
Pros: "Short direct tv preview was lovely. Helped relax"
Cons: "I didn't like how late the flight was and we weren't getting information on what was happening."
Pros: "The crew was friendly"
Cons: "Some passenger were allowed to carry more them the 2 bag carry on rules."
Pros: "This flight was very easy. There was a delay at the gate but we were notified and once we were able to board it was a very quick process. The flight was maybe half full which was also nice."
Cons: "No complaints on this flight"
Cons: "Delayed flight so they transferred us to American which turned out to be delayed and we missed our connection in LA and had to stay the night. They could not find us on the computer system because of the transfer. We took the train home at our own expense. Not happy with costumer service. There was a lack of efficiency and care. We were in the air for 4.5 hours but spent two whole days traveling. No thank you united and American!"
Pros: "I liked that I finally arrived at my destination and that the crew did their best to accommodate the passengers."
Cons: "-The flight was delayed with only vague information given out at the gate. We were told three different times we would be boarding, but only to be told we were experiencing a delay again. + If the gate announcements included apologies with, or even instead of, the inaccurate boarding calls it would have made a difference. -The passenger compartment was about 15 degrees hotter than the airport and it never really cooled off. The front WC was out of service and created a long line for the only other WC on the plane, which you sometimes you would stand in when turbulence would hit. This was honestly one of the most uncomfortable commercial flights I have taken since 1991. I had to call out of work due to the stress the flight put on some of my joint injuries."
Pros: "I got there alive."
Cons: "They change our gate 3 times and one of those times had us walk back to entire different concourse. Then it took forever once we got on the actually plane and we had no air, it was so hot. The ride was bumpy and the air was again not very strong so we are hot and bouncing around. Finally, we get to San Diego and....they change our baggage claim. United needs to get it together or at least give us a free drink when they can't get organized."
Pros: "Everything was good, thanks to all."
Cons: "Thanks to crews for safe flight"
Pros: "The airplane was new and clean"
Cons: "The pre-boarding staff were rude and not helpful. I had requested an aisle seat when I booked my flight. Somewhere along the line, my seat was changed to a middle seat. When I asked the staff if I could switch to an aisle seat to help accommodate my sciatica, they told me, "sorry, we can't help you, you'll just have to ask another passenger." Neither crew member was willing to work with me or hear my concerns. So much for flying the friendly skies...well I guess we were still on land, so may that principle had not yet taken effect."
Pros: "Absolutely no leg room poor much less than major airlines"
Pros: "On board device entertainment."
Cons: "Lack of seat space in the back, have to pay for wifi."
Cons: "I specifically booked my trip based on a 6 HR travel time. Because I was re-routed, it tacked another 4 hrs onto my trip time. I could have driven to where I was going for a fraction of the cost. It's so frustrating to fly now a days, the massive crowds, grumpy airline workers and delayed flights. I'm going to start driving more... Sick of the hassle with commercial flights."
Pros: "They were able to book another direct flight for me"
Cons: "I had to wait 6 hours before they informed us that the flight would be canceled. They kept delaying the flight instead of proactively booking passengers on other flights."
Pros: "My mother is disabled and was assigned wheelchair assistance and does not speak English very very hopeful does not have a cell phone because she is disable and does not know how to use a cell phone I was calling the one 800 number for united airlines they gave me a phone number for the terminal where she was delayed and I was just trying to check to see if my mother was aware of what was going on with the delay I just need to know if my mother was OK to give her comfort but unfortunately the number they gave me was not working I was calling over 30 rings with nobody answering for over three hours O'Hare airport was very hopeless for united airlines it's a shame that that is their head quarters i'm pretty sure I will never ever use United Airline again in my life after the terrifying experience I had waiting over four hours from my mother besides the four hour flight I was very terrified until my mother was in my arms I never ever want to experience that again or I hopefully nobody ever that uses your United airline will ever experience that"
Cons: "My mother is disabled and was assigned wheelchair assistance and does not speak English very very hopeful does not have a cell phone because she is disable and does not know how to use a cell phone I was calling the one 800 number for united airlines they gave me a phone number for the terminal where she was delayed and I was just trying to check to see if my mother was aware of what was going on with the delay I just need to know if my mother was OK to give her comfort but unfortunately the number they gave me was not working I was calling over 30 rings with nobody answering for over three hours O'Hare airport was very hopeless for united airlines it's a shame that that is their head quarters i'm pretty sure I will never ever use United Airline again in my life after the terrifying experience I had waiting over four hours from my mother besides the four hour flight I was very terrified until my mother was in my arms I never ever want to experience that again or I hopefully nobody ever that uses your United airline will ever experience that"
Pros: "Unhappy first class passengers! Flight attendant decided it was better to have the first class passengers have restroom privileges and announce to the whole plane that they would have to wait until the service cart finished its path down the aisle."
Cons: "Flying has become a product of what are you willing to pay for! Baggage costs, seat costs, food costs. It's always changing I guess that's good!"