|November||Best time to beat the crowds with an average 4% drop in price.|
|December||Most popular time to fly with an average 5% increase in price.|
Average price of a round-trip
|$433||(avg. price over the last 2 weeks)|
Good deal for a round-trip
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Scores according to KAYAK customer reviews
Cons: "It was at a good pace"
Pros: "Comfort+ seats are affordable and give me the leg room I need as a 6'3" adult."
Cons: "Seems like Delta provided free upgrades to families with small children in Comfort+. This impacts the flight comfort for us paying customers. Recommend readdressing this policy and not placing small crying children in Comfort+ for free."
Cons: "Seats are tiny"
Pros: "Almost as soon as we finished taking off, we were landing. A one-hour trip doesn't let you really love or hate anything."
Pros: "Crew was great, seats were comfy and the entertainment options were good."
Cons: "Flight was delayed but it happens."
Pros: "I love all the complementary stuff on flight"
Cons: "Better ear buds"
Pros: "Crew was very friendly and efficient. Flight was pretty smooth."
Cons: "On time departure would have been nice. 2.5 hours late."
Pros: "The crew was amazing! They were all so nice and helpful"
Cons: "The WiFi didn’t work"
Cons: "Crew was not very friendly or helpful. Not even a drink service on this flight. Atlanta is over crowded and always a problem. Couldn’t avoid it this time."
Pros: "Flight was short"
Cons: "My seat didn’t have a window. The woman who booked it told me there was limited recline, THERE WAS NO RECLINE, and she left out there is no window even though she asked me if I wanted window or isle and I chose window. I felt like I was in a closet. Landing was incredibly harsh."
Pros: "The flight crew was great. Very friendly and efficient and there were free snacks with the comfort + seating with Delta. It’s airplane seating so it is what it is but I was not uncomfortable."
Cons: "I’m not sure everything was really great."
Pros: "Ryan was great! Very nice and professional, would love to see him on a future flight."
Pros: "Crew was friendly"
Cons: "An hour and a half late, terrible communication about scheduling"
Pros: "Very comfortable, great entertainment selection"
Cons: "Terrible landing"
Pros: "Wonderful service. Staff was attentive and helpful. Flight was great. I got to watch a couple movies and was able to retrieve my oversized luggage easily and even quickly. Thank you, Delta!"
Cons: "I’m not a seasoned traveler and packed some needed items for our home out-of-state in an oversized bag. That bag ended up costing me $200 extra at check-in. I could’ve Fed-ex’d for cheaper or put into two separate bags for cheaper. Then, my flight was delayed an hour."
Pros: "Nice updates"
Cons: "There was a LOT of turbulence and the landing was a rough one too. Plane was cramped with very little leg room and my seat back was broken."
Cons: "This is the second flight in a row in which Delta has either cancelled or rescheduled my flight at the last minute. Last time I was stranded in the Atlanta airport overnight waiting literally all night for them to return my luggage (which never came, and then was late even to my final destination). I will not be using Delta in the future."
Pros: "Easy transition through customs."
Cons: "Delta allowed flights with empty seats going to the same destination to take off without trying to fill them w passengers who were delayed on other flights. Our flight was delayed more than three hours, and it’s a shame that some folks could have been accommodated on that flight but were not."
Pros: "flight attendants"
Cons: "As soon as we all were boarded we where told there was a mechanical issue. Sat on the boarded cramped flight for 2 hours until issue was fixed. If there was a mechanical issue then the plane should’ve not been boarded until it was fixed. Much rather have waited in lobby for 2 hours than on a plane with no food and water. Or at least alllowed us to deboard while issues where resolved."
Pros: "Service vey Good. Nice choices. Comfort seating very nice"
Cons: "WiFi awful. Useless."
Pros: "The LGA team did great in difficult situation"
Pros: "Flight was on a 787! Great plane"
Cons: "Food was mediocre for an international long haul fight, and was served by a completely indifferent staff! My prearranged seat choices were switched to a no recline rows and rebooking after a unnecessarily missed connection became 7 step comedy of errors ,aside from quality aircraft this felt like a budget operation."
Cons: "The crew was late so we were delayed two hours. I find that extremely infuriating when you are a passenger and have to show up two hours before your flight. I also would lose my job if I was two hours late for a client."
Cons: "Sat on the plane on the tarmac for over an hour in the cold..."
Cons: "They lost my bag."
Pros: "Very efficient boarding; crew had the foresight to ask for travelers to gate-check their bags due to a full flight and that saved a lot of boarding time and hassle."
Cons: "The seats on this aircraft looked like that had a 2-2 configuration; it's now 3-2 making it pretty cramped in Coach."
Pros: "The t.v. 's at each seat"
Pros: "Compared to previous flight - this was so much better with upgrade to first class and extra space."
Pros: "quick trip, no problems"
Pros: "Flight was delayed by 2+ hours, Delta (running the flight for westjet) sent 1 email about the flight being delayed to 4:45 which was inconsistent with the gate signage and agent who said 3:45, flight ended up leaving at 5:45PM. No reasons were provided beyond the incoming flight from LGA hadn't come in. Why hadn't it come in? When could we expect to leave YUL? No answers."
Pros: "The airlines: KLM and Delta were great."
Cons: "The lines at TSA! Alng with hundreds of other people, we missed our connecting flight. I was ashamed to see such an awful mess in the US. It was like entering a third world country run by incompetents."
Pros: "Everything about it was excellent, which is saying a lot for a guy who travels a lot."
Cons: "I realize that a flight attendant is there ultimately for safety reasons, but one of the three was particularly brusque in her interaction."
Cons: "not enough leg room and space. The business class should be at the minimum for economy. My standard carry on luggage did not fit the over head compartment."
Cons: "sitting on the runway for over 3 hours without any water, snacks, or even video entertainment screens or outlets to charge phones"
Pros: "Comfy seats"
Cons: "No earphones available. I had forgotten mine but crew stated that none had been put on the flight. Lunch was served but no snacks later as is usual on an almost 4 hr flight. I always fly First Class for the extra room and perks of crew service. Crew spent most time in galley chatting. Not a bad flight by any means but I guess I have been spoiled by superior service on all of my other weekly Delta flights."
Cons: "Delta doesn't manage their flight schedules and personnel with backup or standby crew in order to assist whenever there are delays across domestic flights. The plane was late to arrive at the gate and we were also told that while the pilot was ready to take off, we couldn't leave because we were waiting for a flight attendant to land from Pittsburgh (we were in La Guardia airport in NYC). delta would rather I convenience the flyer instead of hiring more personnel or figuring out standby or backup plans for delayed flights."
Cons: "Didn't stick to zones when boarding customers. Gate agent basically let anyone board during pre boarding and priority boarding, why even offer it if you aren't going to make people adhere to the rules."
Pros: "They are very professional"
Cons: "I luv it"
Cons: "Overcrowded terminal, last minute gate changes, poor signage and confused staff."
Pros: "Sitting in the exit row (52H) gave me lots of space and the temperature was great."
Cons: "My original flt KE018 on 03Apr17 was a different story; had adequate space, but the temperature was warm making it uncomfortable to sleep during the 13 hour flight. Unfortunately, the A-380 does not have manual overhead air vents."
Pros: "Delta always has a nice professional crew. We were served within a reasonable time and I felt comfortable the whole flight."
Cons: "The pressure is the cabin with really bothering me. I've flown several times and never had the pressure to bother me but it was really hurting my head."
Pros: "Availability of First Class service was the only saving grace."
Cons: "Delays longer than the scheduled flight time. Entertainment options are limited in the time of such a short flight. Long distance between gates when you have been forced into a hurry by delays."
Pros: "Boarding was on time, free entertainment, choice of free snack with our drink, free extra serving of complementary coffee, and landed ahead of schedule"
Cons: "Nothing in this experience"
Pros: "It was a small jet but the first class section was extremely nice."
Cons: "Small jets have limited overhead space and most roller bags have to be gate checked for pickup when you exit the plane. My roller bag is small to fit under a seat, and it fit in the overhead."
Cons: "The crew was so rude"
Cons: "In flight entertainment wouldn't work despite following the instructions, so I gave up after about 45 minutes."
Pros: "Seats were comfortable and crew was nice."
Cons: "Need something more substantial for food in first class on a cross-country flight."
Pros: "Crew wuz gööd"
Pros: "Seat was comfortable"
Cons: "One attendant looked and acted,like she had just gotten up after a rough night. Never smiled, watched people put jackets and even a fast food bag in the overheads without ever saying a word."
Pros: "Quiet, evening flight."
Cons: "Departure was delayed 30 minutes due to customs inspection of the aircraft. Not American's fault."
Pros: "The crew was very attentive."
Cons: "There were no power ports on this flight."
Pros: "Not much. I did arrive to my destination with my bags!"
Cons: "My flight was delayed boarding and.leaving the runway! There was very choppy communication as from the airlines as things changed. I arrived and hour late from an already late flight! The attitude of the attendants was not the best either. They seemed to be tired and it showed in their service."
Pros: "The entertainment options"
Cons: "The flight was delayed because of another flight before ours and there was poor communication."
Cons: "No wifi, drinks came in the last 5 minutes flight was 1.5 hours late"
Pros: "The boarding and flight were both good"
Cons: "Paid $10 for WiFi that wouldn’t even allow me to stream some music or open a web page"
Pros: "Much more room in seats than expected"
Pros: "It was great! I got an entire row to myself."
Pros: "I got here."
Cons: "Everything else. American cancelled my first flight from MSP to ORD. And when I got to Chicago, it cancelled my next flight to Nashville. The flight I managed to get on departed two hours late. There was no explanation for each of these cancellations/delays. There was virtually zero inclement weather anywhere, save for most of the country’s temperature being nearly equivalent to the surface of Neptune. And, the surly, clueless Chicago-based gate agent was the coupe de grace in my search for a reasonable explanation after which I waited impatiently for this episode to conclude. American get your act together."
Cons: "I was forced to check my carry on and pay for it. I was not charged on my way to lax or my trip to Hawaii. Sad. And person was rude"
Pros: "The flight attendant was fantastic. Very friendly, very helpful, checking on all the passengers. He even loaned his phone charger to one passenger. It was a full flight and he was working hard, but had a smile on his face the entire time. Give him a raise!"
Cons: "the airplane was absolutely freezing. It was so cold, you could actually see the air blowing (like in winter). There's no need for that. Somehow European airlines manage not to freeze out all their passengers. It was less than a two hour flight but felt like an eternity because it was so uncomfortable. Seat size - this is absolutely the smallest it can/should go. I am pretty skinny, but even I'm running out of room and the seat backs could be made a bit more comfortable. Not only is there almost no recline, but the way they are constructed - they actually push my head forward - not made for short people."
Pros: "It was on time. Nashville airport is sparkling clean with very happy and warm staff throughout the facility. As opposed to Philthydelphia the city of Unbrotherly Love."
Cons: "We boarded an hour late and then sat in the runway for ever. Flight was scheduled to arrive in Nashville at 1137p we arrived at 148a! Ridiculous"
Pros: "Extra room with empty seat"
Cons: "Seat didn't go back due to exit row"
Pros: "Most things."
Cons: "Delayed flight!"
Cons: "First hearing news of my flight being severely delayed I asked the ticket agent if I should just drive down to DFW from Lawton he reassured me that the plane would get there with time I had to make a split decision to drive down very rapidly"
Cons: "I didn't get home til 1am bc of this flight delay. A lot of the passengers were on the final leg of overseas travel, so we had a really hard time with the delays. Boarding was inefficient. Cree counted us like 6 times. Why is that necessary? Plane was old and uncomfortable."
Pros: "The plane had a wider aisle - much appreciatedz"
Pros: "I changed my reservation in Hartford. Crew were extremely helpful."
Cons: "I ended up getting to my destination 6 hours after what I had planned."
Pros: "All good"
Cons: "All good"
Pros: "The male server was great. The ice cream for dessert was magnificent."
Cons: "First class was awful- no drink service for far too long, didn't have my food order that I selected ahead of time, the female asian flight attendant was not friendly at all, the seat reclined at the back only there was nothing for your feet, the blankets were awful, and movie selection was mediocre at best."
Pros: "Never boarded plane cause dates were wrong"
Cons: "Now me owning up to mistake costing me $500+ extra"
Cons: "Plane size"
Cons: "The boarding was seemed unintelligent. Why would a passenger in a window seat have to wait until the other middle and aisle passengers board. I got on the plane and had to wait for the other two passengers get up and step into the aisle so I could take my window seat. I was in group 7 and apparently they were in a lower number group that was allowed to board before me."
Cons: "COULDN'T GET ON THE SECOND LEG BECAUSE DIDN'T MAKE THE FIRST LEG"
Pros: "Overall friendliness of the crew"
Pros: "Nice crew"
Cons: "No entertainment. Learn from TAM in Brazil and offer entertainment via smartphone / tablet. No food service."
Pros: "Arrived on time, left on time."
Cons: "It was inconceivable to me that I could not get a seat assignment until I actually checked in at the gate. While AA offered the option of paying extra for additional legroom, if you declined the offer, you could not obtain a seat. I know that it is getting unusual to have any sort of enjoyable experience on an airline, but the lack of transparency ("group two" for boarding is actually the fifth group to enter the aircraft) is totally unnecessary."
Cons: "That i booked a flight that departed 6:20pm on Alaska Airlines and found out i was put on a red eye American Airlines flight that left at 11:50 pm. In addition did not reciveve any notification of the change. Had to leave the airport because i thought i was leaving at 6:20 pm :("
Pros: "Everything was good"
Pros: "It was a very quick flight! I got some great rest and went right into work, ready for the day."
Cons: "They checked my carry on, and it ran me a little late leaving from Nashville waiting at baggage claim."
Pros: "I was welcomed and make right at home"
Cons: "Did not like having to stay overnight in Charlotte but weather can do that to a traveler."
Pros: "I liked the comfortable seats.. The crew working for American Airlines are polite and nice. From the very time to get the boarding passes and my luggage handling and all the hospitality, am really looking forward to fly more on American Airlines."
Cons: "There is not much to not like American Airlines as I don't have any bitter experiences till date and I don't wish to encounter too lol I would like more snacks beside Pretsels too and I wish to have a very good hot Fliter coffee or even green tea's during my flight ☺️"
Cons: "Seeing as this flight was cancelled and we had to wait as two elderly people until 3pm the next day to get another flight and American Airlines would not compensate in anyway. I would say that we will never fly American Airlines again nor will my family. This was not the only delay or cancellation because of American either. We spent 48 hours traveling because of delays and cancellations and still American would do nothing for us. I'm 66 and my husband is 72 (who also has had back surgery for five slipped discs) and we had to sleep on concrete floors and had very limited money to buy food. It was by far the worst experience of my life and I would encourage everyone to not travel with them."
Pros: "Service and friendliness"
Cons: "Person sitting next to me smelled awful. Several passengers asked to move because of how awful the smell was. This individual should not have been allowed to board for basic sanitation reasons."
Cons: "Delays, delays and more delays. 3 gate changes and finally on an old plane. Avoid if you can. Only good thing about it, it was bringing me home"
Pros: "Once we finally got on the flight it was great! The crew was Fabtatsic and gave tons of updates as they became available."
Cons: "The only bad thing I can say was the delay. Beyond their control but very frustrating."
Cons: "It was a 2 hour delay and they had us run to two different gates. The plane didn't take off for another half hour or so"
Pros: "The crew did a great job of keeping the passengers taken care of."
Cons: "Flight delays and almost missed the checkout of our rental car"
Cons: "Delays. Always with the delays. An hour to take off and 30 minutes to land? I changed my flight because my father is dying of cancer, you charge me 200 extra for this? These planes shouldn't be allowed to fly. There's efficiency and there's just plain uncomfortable. Too tight. Small seats."
Cons: "Time to board flight and they announced we had no pilots. They did find some within 30 minutes and went ok from there. Jeesh! So glad to get home to Nashville."
Pros: "Only food you could purchase was snacks, had no entertament."
Cons: "Great customer service appolijesed for only having snacks"
Pros: "On time"
Pros: "The new planes have more leg room for comfort! Easy on and off the flight"
Cons: "Entertainment at a price. Should include a movie or two for free"
Pros: "Friendly staff"
Cons: "Multiple delays, rerouted 2 times, multiple seat changes"
Cons: "Everything Worst airline ever I will never fly with them again We chose them because they are the only ones that fly straight to my destination. However, I would rather have a layover than fly with united again! I will be flying with Southwest from now on. Thank you"
Pros: "The crew on the plane was great."
Cons: "I HATED that our flight was delayed. Not even delayed once or twice, but a total of 6 times?! thats just ridiculous. Sitting in the airport for over 6 hours should NEVER be tolerated."
Pros: "Friendly service"
Cons: "The 737-700r seating is really close when you have 3 big guys in the same row"
Pros: "Friendly staff"
Cons: "Uncomfortable seats"
Pros: "Flight attendant. The actual flight"
Cons: "The Gate agent was rude and fresh. At least 10 passengers told me they did not hear the boarding announcements until the final boarding was called. When I said to my friend as she was running toward the gate that we didn't hear the announcements. The gate agent told me I was the only one because all the other passengers did. I told him that wasn't true. He would not look at me and repeated to go down the jet way or I would miss the flight. Meanwhile more passengers were running for the gate. The message board message displayed "preboarding". I was sitting in the gate area for 40 minutes."
Cons: "We had confirmed reservations to go visit my daughter and son in law in Nashville. We had purchased tickets to see a concert in Nashville. We missed the concert and a full day of planned activities. We were bumped off the flight although we had confirmed reservations. So we decided to drive and incurred hotel charges. We will be driving back home and will incur hotel charges on the way home. We had to pay for gas and wear and tear on our car. This has been an awful experience."
Pros: "Everyone was extremely nice! Made me want to fly again. Very quick flight! Crew was great. Very enjoyable people."
Cons: "I don't have any complaints."
Cons: "Too cold on board"
Pros: "Honestly I just tried to sleep."
Cons: "What got me was the 2ND flight where a very large lady who pulled out three different seat belt extenders out of her purse was sat next to me. I could serious feel her sweat on my leg the whole ride. If a seat belt extender is need then she should have had to buy two seats."
Pros: "Nothing is good about united."
Cons: "Had to fly into Memphis instead of Nashville in order to make my event. United didn't even help me do it, I figured it out myself . Asked for a refund and they gave me $3. Had to drive 4 hours and rent a car for $75 just to make my event on time that I had planned months ago. United is a terrible airline and I will never fly with them again."
Pros: "Not crowded"
Pros: "I liked the great service, and the trip was on time. We were able to arrive at our destination 15 minutes early."
Cons: "It was windy in Houston, therefore we did experience some turbulence but that's Mother Nature. The pilot was also kind enough to give us a warning of what was happening."
Pros: "It was a smaller plane. But it went smooth. The flight was great and we were delayed but arrived like 15 minutes after our original time."
Cons: "Nothing really, security lines were long but that wasn't a shocker."
Pros: "Flight attendant had a great personality, and wasn't a robot."
Pros: "Everything was okay"
Cons: "I didn't like the fact that I have to pay separate for the luggage"
Pros: "Flight delayed, had to check carry on Bag and didn't receive it for over 30 mins after flight"
Pros: "Comfy enough. Wider than the first plane."
Cons: "Crew was a little short temperee but the plane was over a half hour late. Also, somewhere between Tucson and Nashville they played football with my suitcase and I ended up with broken gifts and a suitcase full of cookies from where thr damn container broke."
Pros: "The associate at the desk confused my flight for the next flight. I was given the wrong information and I watched my plane depart from the gate. Upon realizing that employees of that gate had left, and we're not coming back, I had to ask passing personnel about my flight to find that it left already and that I had already been rebooked without being notified. I now had to fly from Houston to Chicago to Nashville. The new flight boarded almost 2 hours later than expected, and upon landing in Chicago, I had already missed my connecting flight to Nashville by 35 minutes apparently. Unacceptable."
Cons: "People took my seat, family in front of me had tv blaring the entire time and flight attendants did nothing, child next to me threw up on me since there were NO bags in the seats. Took 45 minutes to get luggage. Never again!! And no free wifi?? $7.99 is ridiculous when most other airlines give it for free."
Pros: "The crew was sympathetic and kind."
Cons: "The flight was repeatedly delayed for nearly 3 hours."
Pros: "Absolutely nothing good to say. Unaccommodating plane and crew."
Cons: "Absolutely nothing good to say. Unaccommodating plane and crew. Pay a little more and fly another carrier."
Pros: "The Flight Attendant who was in the back of the place was awesome and very caring."
Cons: "Someone was sitting in my seats and instead of making him move they made us move and tried splitting up my wife and 6 month old child about 4 rows apart. The air started blowing very hot air about halfway through the flight. Everyone was sweating and it was better to just turn the air off completely then keep it on. They tried taking care of it which helped for 5 minutes and then it started blowing hot again. Also the WiFi would kick you off after about 30 seconds and then make you go through a login that takes like 60 seconds. Needless to say... this was the first time I haven't flown Southwest in years... and with the kind of experience it's no wonder why it won't happen again any time soon."
Pros: "Fantastic crew"
Cons: "Seat not comfortable"
Pros: "Concetta trotter My experience was excellent at Newark airport The service I received was the best I ever had I am handicap and united took excellent care of Me the attendants were outstanding!!!! But when I arrived in Nashville I was suppose to Get a wheel chair to bring me out the door and The person brought me off the ramp and told me To get off he had other people !!! I was shocked thank GOD I had my cane to walk With Nashville should watch who they hire But over all united rocks can't wait to get On another flight on united won't fly anyone else You took very good care of me"
Cons: "And then when I was flying home I had to change my flight plan because my flight got so delayed that I was going to miss my connector.."
Pros: "Everyone was nice and helpful"
Cons: "Every flight was late. I flew from Nashville to lax and both of my flights were late there and back"
Cons: "Flight was cancelled and accommodations for this inconvience were horrible."
Pros: "Plenty of leg room."
Cons: "Loud guy sitting behind us was all."
Pros: "They eventually refunded me"
Cons: "The flight was delayed 4 times over 4 hours, then we boarded the plane. They then got us off the plane. We waited two hours and then canceled the flight. The gate agents were rude and not helpful when we got in line to figure out how wee would all get to ORD. It was the most dissappointing travel experience I have had in a very long time."
Cons: "Had to sit at the gate for a very long time and it was extremely hot on the plane. Also had to use the restroom very badly while we were sitting at the gate and the crew told me I couldn't."
Pros: "quick flight and good landing"
Cons: "Do flights ever come on time??"
Cons: "I wanted to get on the earlier flight so after checking in I proceeded to the gate to speak with the gate agent about getting on the earlier 11:55 flight. She was no where to be found. Other members of my party that I had traveled with appeared and said they got on the earlier flight because they were looking for people to switch and offering it down stairs where you initially checked in. No body had offered it to me which infuriates me because now I could not go back downstairs through security. I was stuck upstairs waiting for someone in charge to appear. The gate agent arrived 1 minutes before the flight was supposed to board. She told me that it was too late to switch flights and that it should have been done down stairs when I initially checked in. She said they were looking for people which really irked me because no one had offered it to me. She then told me that she gave me the wrong bag tag and switched it out for the correct one. The air port was hot, crowded and smelly. The plane ride was over all okay. We did not start boarding on time (my tickecg said boarding would begin at 12 and we didn't start until about 12:45) and we left a few minutes late. Other than that I was grateful there was a TV on the plane"
Pros: "The free movies on the united app were awesome"
Cons: "they charged me twice for the same ticket and never refunded me my money"
Pros: "See above"
Cons: "See above. Stewartists were rude both ways."
Pros: "Nice people. Glad the plane was repaired rather than flight cancelled."
Cons: "No airconditioning on ground. Long wait in hot Chicago. Plane returned to terminal because of faulty screen. Deplaned. Two hour wait for repair."
Pros: "Follow up email alerts from Kayak appreciated. Flight on time"
Pros: "Nice crew and boarding staff. The plane was repaired rather than the flight being cancelled."
Cons: "No airconditioning on the ground so the extra time on the tarmac was very uncomfortable. While taxiing, a screen went blank, so the plane returned to the terminal, deplaned, and there was a two hour delay for the repair."
Pros: "Boarding was smooth ans efficient. Crew was attentive and nice."
Cons: "I paid for 2hrs of wifi, yet was unable to access it as the service was "temporarily unavailable" for the remainder of the flight."
Pros: "I like mostly all . Except that some safety aspects like people still carrying bulky and big carry on into the cabin."
Cons: "Due to weather conditions we were deviated to Austin. In cases like this, the airline should provide some food since passengers are not allowed to go out of the airplane. We spend 8 hours inside the aircraft no food or water offered."
Pros: "The process was good"
Cons: "Wish there were more morning flights"
Pros: "Very funny and skilled captain. Comfortable seats with lots of leg room"
Cons: "Crabby flight attendant"
Cons: "For some reasons, my reservation didn't have an assigned seat number ! For both trips I had to wait as the absolutely last passenger in order to be told where to sit. In both situations hence i had to leave my bag to the flight assistant because there was no space for it left. When I ask for an explanation i was told it was a sort of United software bug. Nobody cared to explain me what happened, nobody came to me with an apologize, and a flight assistant on my way back made also fun of me for being the last one. This is a ridiculous customer service, I told all my friends and will tell all my finance coworkers as well to not use United anymore."
Pros: "International crew not very friendly"
Pros: "I am grateful to have landed safely and off the plane."
Cons: "I did not like that the boarding process. I don't understand why you would board the passengers in the back last instead of first. The take off and landing was bumpy. Narrow seats, just uncomfortable overall."
Pros: "My family and I arrived safely to San Pedro Sula."
Cons: "I was not pleased with the narrow seats and leg room. I don't think people should have to pay for food on the plane. I didn't like like the bumpy ride and customer taking up space in the overhead compartment. I had to place my luggage far away from my actual seat."
Pros: "Everything, it was my first plane ride and although the crew didn't know that fact, they still made me feel welcome!"
Cons: "Nothing comes to mind, it was all very well done."
Cons: "During this pandemic they could have just refunded out money but instead they have, thru Kayak, just got it all confusing. Not sure where to go to get credit on a flight i dont even want to book but from what i heard is pigeon holed that its use it or lose it. Good Job. Spirit and Kayak. The Spirit of ripping off America."
Pros: "Crew was fantastic"
Pros: "Fast boarding. On-time departure and early arrival. Hit the trifecta."
Cons: "It’s the next day already and my sister did not get home. She still stuck on Houston... now this garbage airline will fly her to Orlando and then Chicago. Hopefully... more 24 hours later of the time that she was suppose to be home. I will never use this airline again in my life. Atte: Nahum Escobar."
Pros: "CREW WAS AMAZING. THANK YOU!!!"
Cons: "Flight was delayed over an hour."
Pros: "Crew was amazing"
Cons: "Overall it was good"
Pros: "They fly directly and not scale, that is amazing. But they broke my suit case"
Cons: "Schedule and attention because Spirit are charging as the other airlines companies."
Cons: "Would be easier to board by row numbers starting in the back of the plane to the front that way you are not holding up people who are getting in their seats or placing items in the overhead compartments."
Cons: "They whole trip with spirit was trash. They did not make sure I had a seat. They overbooked and made me believe I had a seat when there was no seats life after taking up all my time in the wrong line."
Pros: "The flight crew was good."
Cons: "Long flight delay with no explanation?!? This caused me to miss my connecting flight on another airline and pay for a hotel."
Cons: "I'm not sure how it's legal that spirit doesn't include the exit tax for a country when every single other airline does include it in their KAYAK posted price. There is literally a tax window in San Pedro Sulu, Honduras that says for "spirit airlines passengers" charging $47 per person that my family of 5 had to pay to get out of honduras. Continental would have been cheaper. The exit tax for a country is a required tax. Why is the tax included in the KAYAK posted continental price but not spirit? Only spirit airlines passengers had to pay it. That's messed up. Kayak should be more aware that prices they list aren't truly accurate as all the required taxes were not included. I'm not talking about baggage fees or meal fees or seat selection fees which aren't required if you don't want to pay it, I'm talking about a required tax to get back on the plane."
Cons: "Too expensive loggage"
Pros: "Everything was spectacular. Thanks."
Cons: "Nothing was bad. Thank you Spirit"
Pros: "It got me to Baltimore safely. Friendly crew!!"
Cons: "Noisy plane landing. Crowded. Paid $50 for my carry on!!"
Pros: "Because they are doing good job special the Airline Crew due to we arrived at the time acoording shedule"
Cons: "Delayed flight, I lost my connection to New Orleans because the baggage took much time to live"
Cons: "I have been taking this flight every week for the past month. Have taken off late and have spent a median of 20 to 30 min stuck, at a full stop, on the runway before deplaning EVERY SINGLE TIME. Unbelievable."
Pros: "Free of charge water"
Pros: "Low fare."
Cons: "High bag fees"
Cons: "The seats don't recline and are very uncomfortable. Plus I don't understand why I need to pay Airport Tax on the same bag I brought into Honduras. $46"
Pros: "The low initial ticket price"
Cons: "Having to pay for a seat and baggage after buying a ticket. I got an earlier standby Delta flight on Friday so I skipped the first Spirit flight (which ended up being delayed anyway). On my flight back to Denver today, I found out in the terminal that my entire trip was cancelled because I missed my original outgoing flight. I was never notified of this cancellation through email or phone call. I was then asked to pay another $200 for a one way ticket back to Denver. Luckily I was able to fly standby on Delta again instead. Never flying Spirit again. Terrible customer service as well."
Cons: "Cancelled flight last minute. Rude customer service people. Did not even try to help Ruined our long weekend. Will never book with spirit again!"
Pros: "Nothing. No space no food no drinks"
Cons: "Everything. I'm glad we at the flight didn't get cancelled"
Pros: "Crew was great."
Cons: "Lack of information and updates, gate changes with no alert or announcement, delayed 2hrs with no announcements or estimated departures, boarded the plane only to turn around and deplane, AC wasn't working. Horrible experience."
Cons: "Flight attendants were very unprofessional. Were they all new?? Also, terrible cost. No savings over better airlines. Will not use again."
Cons: "I was stranded for almost three extra days due to canceled flights. And was only given two round trip flights."
Cons: "I had to get to Chicago a few days early so I ended up not using my spirit ticket. I couldn't figure out how to contact spirit airlines to let them know I wouldn't be using my ticket. I didn't know if I let them know a few day's ahead if I would get a refund."
Pros: "As good as any airline, short layovers"
Cons: "Late night, red eye, flying but certainly cannot complain for the price."
Pros: "Both pilots going to Tampa and back to Atlanta new how to land the plane properly."
Cons: "That I had to pay $55 both directions for a normal size carry on!!!!! Geez if I would have known I would have brought a backpack or brought nothing with me and bought what I needed when I arrived."
Pros: "The crew and flight were good."
Cons: "Huge hidden costs--an additional $225 just for bags that would be no charge carryons on any other airline and just to get two seats together."
Pros: "Cheap Travel Price"
Cons: "Very Rude personnel towards an older lady (65+) Hidden Fees for Carry on Bag Super High Prices for flight lunches"
Pros: "Nothing at all.."
Cons: "The seats. Had to pay for water Uncomfortable The seats No charging ports Unsafe Horrible horrible experience"
Cons: "This airlines has the audacity of charging average prices for tickets and on top of that $40 for a carry-on, and $3 for any beverage or snack on the plane. NOTHING is complimentary, the seats don't even recline. Save yourself the pain and never fly spirit!"
Pros: "On time on the arrival"
Cons: "Rude customers next to me 10 minutes late departing"
Cons: "Absurd lines at check in. No way to simply drop off a bag if you already had tickets. Agents creating chaos. Never again."
Pros: "Red eye flight to and from, how can my expectations be any higher? I got there alive and well, so thank you. 10/10."
Pros: "Plane seemed updated."
Cons: "A Spirit ticket clerk in Detroit was the worst human being I've ever had the displeasure of dealing with and ruined any possibility of me enjoying any single aspect of my flight with Spirit airlines. Spirit also has a horrible automated customer service phone system. The process of getting a human being on the phone felt intentionally difficult. I had to do a bit of online research in order to finally find the sequence of numbers to push in order reach a living person. On my return flight from Denver I was mislead into paying 110 dollars for two carry-on items that didn't require purchase, however the ticket clerk did her best to refund the price of the two carry-on items (I have yet to see the refund pend or post to my account, but we'll see.)"
Pros: "New and clean planes and EXCELLENT crew!"
Cons: "This is regarding my first leg of the trip (LGA-SAP). We boarded on time from NYC, but we were waiting inside the plane for almost 2 hours, I had to connect in Ft Lauderdale for my flight to SAP. I asked the crew to call florida and have them wait for me, as I would arrive 5mins past their departure. They didn't wait and I had to stay 24hrs in ft lauderdale, had to pay for hotel, transportation and food - ZERO compensation or apologies from spirit. WILL NOT fly with them again and will make sure I tell a lot of people about my experience."
Cons: "The flight was delayed for almost two hours"
Cons: "Major equipment failure. The plane sat on the tarmac for 2.5 hours before we were off loaded from the plane. Shuttle buses were used to return us to the terminal. Complete confusion at the gate. The plane was rescheduled to leave at 7:00 p.m. They ended up canceling the flight. I spent 6 hours at the airport and traveled 2 miles on the ground. I had to reschedule and go home for the night. I'm going to try again today?"
Cons: "They closed the gate while I was in line to drop off my already checked bag. I WAS CHECKED IN!!! They made no announcement and then "apologized" by putting me on a flight 7 hours later without charging me $99. Thanks."
Cons: "I would NEVER recommend Spirit Airlines to even my worst enemy. The airline unilaterally canceled by flight without informing me, and luckily, I was checking the website prior to the flight to discover it. I was not offered any viable flight options out, despite me offering to drive to four (4) different nearby states to go to different airports! The customer service is horrible and they caused me to miss the entire trip with no remedy! After this incident, I researched Spirit Airlines and saw tons of other reviews where customers seem to have similar complaints! I will never fly Spirit Airlines and will never refer them... customers BEWARE!"
Cons: "Delay uncomfortable bad service"
Pros: "The Seats were relatively comfortable and the majority of the staff were generally nice"
Pros: "Boarded early, left early, arrived early. Can't improve on that!"
Cons: "Totally no frills and they nickel-and-dime you for everything: want to select a seat? Pay. Want to check in at the ticket counter? Pay. Want a sip of water on the plane? Pay. Want to take a carry-on? Pay."
Pros: "The crew is very helpful"