The flight was good overall. Everything went smoothly, although the landing was a bit rough. Still, it was a pleasant experience
Some of the Air hostesses are not that friendly. Need improvement
Simply as follows:- First, there was no vegetarian option for the meal Second, only 2 washrooms for the entire economy class.
I liked the meatloaf the chicken was awful but the plane was on time and got there and the staff was nice.
Boarding was quick & efficient; they gave boarding groups due priority; staff & air crew were very cordial and helpful, pleasant flight.
the food served was an embarrassment. No connection for charging the cellphone... What a crappy airline.
I selected first class expecting excetional service. It was mediocre at best. The food service was cold, meal choices was poor and on one leg they did provide dessert. I did enjoy the lay day seat but the movies were old and nothing current. Boarding the plane is always hot. So boarding is quite warm until your in the air. I took a small personal air fan. Update the meals and movies.
Had to go through security at the gate again. Had to take off shoes and go through the whole thing again even though we have global entry. They asked us to check in items bought at duty free during our layover and since we checked our luggage at the original departure airport, they forced us to check in a small backpack. None of this ever happened with other airlines. In addition, no vegetarian food option and no snacks during a 7 hr flight. Luggage limits are unusually small. This is unacceptable. Will NEVER fly Copa again and will tell friends and family to avoid this airline.
Seats not reclining, no vegetarian food option, no snacks. 7.5 hr flight should have been more comfortable. Luggage limits are unusually small. Will never fly Copa again and will tell friends and family to avoid this airline.
We paid extra with copa for seats near one another The plane was changed and we lost our seats We were all Separated. We have not received a refund for our seats despite emailing and calling.
Seats in waiting area and on plane hard as rock. Fast internet on the flight was great! Crew was kind.
The person I bought the ticket for didn’t make the flight.
Crew was dismissive. Snacks and refills not offered. Poor business class experience. Bed not comfortable compared to Emirates or BA.
Everything was good, except the seats in economy were so close together, you could barely get out when the seat in front of your was reclined. If the airlines keep jamming in more and more seats, it will become intolerable. I will look for another airline that considers customer comfort and does not keep adding more rows of seats for more profit.
Armrest controller on my seat 35D and nextbooennseat 35E did not work right. Hard to press buttons to recognize and 35D had constantnpressure either upmost down somit was nearly impossible to make selections. .
Was on time until within 1 hour of flight-how does that happen? Staff very friendly.
A little bit more leg room in premium economy. I am 6’4”.
It was all good flight was on time, service was good I enjoyed a few movies and everything was smooth
Really good 😊 the woman at the gate entrance was a little rude checking in our carry-on but i dont think she worked for the airline, she worked for the airport at sacramento, other than that amazing.
Excellent service despite turbulence during the flight. Flight attendants were remarkable!
Nice comfortable flight from Barcelona back to the states. The premium economy offers the extra room we need for my husband. The food was good and our flight attendants were excellent.
After a two hour delay, my flight was CANCELLED! No pilot available. Such BS.
The plane was probably full boarding was easy. We were able to check our carry-on luggage for free. It was a return flight through Philly to LA. Never saw a stewardess do a demonstration of emergency Procedures. I think my flight was pretty full
So awful Unreliable Unfriendly Bad Mad Mean Smelly Hot Late Overbooked Understaffed Expensive Cramped Narcs If they were a fruit they’d be rotten durian
Boarding on time and fight was early but they didn't let us off the plane on time so we missed our connecting flight to Japan.
The trip was very smooth and they provided great customer service
On time arrivals and departures. Gate boarding notices could be better if displayed on monitor.
They changed my seat from one that I had paid for as an upgrade to a regular seat at the last minute.
Didnt realize i had bought a seat that couldnt recline. Not horrible as it was very short flight.
Terrible. Extremely expensive. Monitor wasn’t working the whole flight 11 hrs and American didn’t offer anything. Change of seats, wifi etc. I’m expecting q compensation from the airline
Last seat of Bussines Class it does recline but passenger seating behind kept pushing since they did not have space once my seat was reclined
I handed in my suitcase in perfect condition at SAL Airport. And in MIA Airport I received it with one corner broken and the wheels bent.
No free snacks nor drinks on very short 30min flight. Entertainment system is over wifi to your own phone or tablet, which is good but often a show or movie just stops and refuses to continue
I like the crew they're very friendly. I don't like. on five hour flight they not offered snacks. Any drink. Not even coffee
I couldnt recline the seat. Other than that crew was very attentive and helpful. Thsnk you
I had to go to the boarding counter for them to enter my return flight as it’s not with Avianca. There was a long queue as there were lots of people being called to the counter.
6 hour flight and have to pay for everything 100 dollars to add a carry-on bag is insane
The usb plugs for charging your phone didn’t work, the seats were coarse and hard. Not very comfortable. No inflight WiFi
The seats were uncomfortable and barely reclined at all. Very little leg room despite being business class. The crew was friendly and the food was good. Had to use my own phone for in-flight entertainment.
Avianca is not what it used to be. So disappointing
never ever fly spirit airlines you will be screwed in the end
Very positive in both directions. Safe travels, nice staff, lost and found in fact found my phone under my chair! I was out of cash after my NYC trip otherwise I would've offered a reward for helping my day out immensly! Thanks you so much Spirit staff!
Waited at the airport for over 4 hours to board this flight. Terrible airline
Seats are not very comfortable, maybe a little more padding for a 2hr plus flight
Delayed due to no pilot. Per FAA policy I do believe we are to be reimbursed.
Everything was fine. I'm average height and I pack light. I'm ready for my Spirit flight.
The flight was delayed twice with minimal explanation. The terminal and airplane were filthy. The food voucher didn’t even cover a tiny pizza from a kiosk in the terminal. All in all, a pretty miserable experience for a flight to attend a funeral
Again, when I use Kayak I expect to pay the total amount and that´s it. Someone added an additional charge few days later after purchasing the tickets.
check in at security was a hassle being scanned. Spirit employees were helpful and professional.
This was the first time I use Spirit Airlines and was pleasantly surprised. It was a last-minute booking and I was happy to see there was availability on your airline for a price that was affordable. The staff was friendly. The only things I thought were missing, were the ability to recline the seats, although I don’t use that very often, and it would’ve been nice to have power access at the seats to plug in my devices.