It wasn’t possible to connect my own iPad to the entertainment system. I really like that feature. In addition, the entertainment system was spotty at times.
Great stress free experience
Crew was pleasant but the flight service/scheduling was terrible.
It was so cold on the flight, otherwise okay.
A+ on the entertainment offerings! And crew & support staffers were all welcoming and helpful.
Timely boarding announcements, fairly roomy seating, and prompt snack delivery. Seats in the waiting area could have USB charging ports on both sides. Minor issue; I charged my phone on the flight.
Pros: "Crew was amazing. Very attentive and welcoming."
Pros: "Trip was ok"
Cons: "The flight was delayed 1 hour"
Cons: "Travelling to Lagos constitute of about 75% Nigerian, it would have been better in term of entertainment to include films and music from Nigeria or African in your entertainment list"
Pros: "We were traveling international in Twitter after contacting we were told we can carry one checked baggage but then we were not allowed and at gate they didn’t know the procedure and repeatedly We did not get our special meal we had requested"
Cons: "We were traveling international in Twitter after contacting we were told we can carry one checked baggage but then we were not allowed and at gate they didn’t know the procedure and repeatedly We did not get our special meal we had requested"
Pros: "It was one of the best international flights I've been on. Overall a very pleasant flight."
Cons: "Food quality is always an issue on flights."
Pros: "Had seat open next to me"
Cons: "Delays on afternoon flights East create all sorts of problems; fewer options the later the arrival"
Pros: "The seat was ok, but the crew was very good and helpful"
Cons: "Good company, have the very good attendants"
Pros: "Flight attendant coughed in my face twice without covering her mouth while I was seated and she was passing out drinks and snacks"
Pros: "Crew was exellent"
Cons: "The food quality needs to improve."
Pros: "Crew were very pleasant and seemed to enjoy working"
Pros: "Everythg was perfect"
Cons: "Have some headset so people can watch movies in the plane"
Cons: "Plane very late. Boarding was chaos"
Pros: "Flight was overbooked!!!! How dare you overbook your planes? If you do that, get new plane!!! People loosing time and money.. 9 people couldn’t get seat on the play they paid for... tomorrows flight is same sting... this is last time fling delta... and we are silver medallions... who fly a lot!!!"
Cons: "Flight was overbooked!!!! How dare you overbook your planes? If you do that, get new plane!!! People loosing time and money.. 9 people couldn’t get seat on the play they paid for... tomorrows flight is same sting... this is last time fling delta... and we are silver medallions... who fly a lot!!!"
Pros: "Pilot and his ability to maneuver the turbulence. Also variety of snacks."
Cons: "Felt hot in the plane."
Pros: "The movies offered were decent"
Cons: "I paid extra for a window seat I sit down after they squeezed us all in like sardines and come to my surprise there is no window in my aisles it had been covered up in plastic . First making my area narrow than all the other seats and between the plane leaving late and the terrible process of loading people on the plane . Delta airlines was all about the up sale from charging for every bag to charging for internet ,food so on and so forth. Also one bathroom in the middle of the plane ? REALLY ? Out of tissue , paper towels , and tissue one hour into the flight . What in the Hell is going on with this airline ? Won’t fly with them again ."
Pros: "very fast boarding , attentive , and easy to figure out"
Cons: "seats cushions"
Pros: "Thankfully I had an Aisle Seat so I could move around a bit. Every seat was taken and it was like a sardine can."
Cons: "Very little leg room and of course as soon as we were in the Air the person in front of me reclined his seat all the way back so the Monitor was only a few inches from my face. This was my single major complaint. The food was not great but typical of an American Carrier. The foreign airlines do better on food. The last time I went to Europe I took WOW, the cheapest budget Airline and the leg room was MUCH better. You would think Delta could do better."
Pros: "No problems occured"
Cons: "Takes so long to board"
Pros: "Overall, flight was great."
Cons: "The couple next to me were a little on the plus size. A little tight for my flight. But I was ok"
Pros: "Quick boarding, extra space to put things in front of you"
Pros: "Staff, service, options"
Pros: "Smooth. Fast boarding"
Pros: "Seems like people that work for Delta are too old and too comfortable. Don’t want to work nor do they appreciate customers. Gate agent in SLC complained she was the only one there and could not help. Tried to send me tohelp desk which would have made me miss my flight. Flight attendant couldn’t move my back pack in bin did not tell me she had a bad shoulder. She should not be working then if she can’t lift a small backpack. Omg"
Pros: "Short trip"
Cons: "Very hot ride"
Pros: "Great in every way"
Pros: "We didn’t order food and there was no in flight tv/entertainment"
Pros: "boarding was smooth crew great and service was good"
Cons: "sat in middle seat was my fault checked in late too many kids and babies on flight will not fly through orlando again food was typical airline food"
Cons: "The flight is delayed 3.5 hours."
Cons: "West Jet gave me a "fake" ticket delta would not let me board missed the flight I had to wake up at 3am to catch. This is after I finally made it to my hotel last night at 11:30 pm. This is completely unacceptable. NEVER AGAIN IN MY LIFE WILL I EVER FLY WITH THIS COMPANY!!!!"
Pros: "Smaller plane, aisle seat with a lot of leg room (5c), smooth flight"
Cons: "Shorter flight so no snacks/drinks were served, although requests were fulfilled."
Pros: "Flights were both on time and boarded quickly. Crew was wonderful!"
Pros: "The new delta seats are super uncomfortable and zero legroom. When you put the seat back back the butt part goes forward and your knees are crunched in front of you. The cushion also angles down its horrible. They gave a couple rows extra room and now charge more for them while crunching every other seat together."
Cons: "Seats and legroom horrible"
Pros: "Friendly crews."
Cons: "Crying girl whole flight"
Pros: "When we landed and I was able to get off the plane"
Cons: "The guy in front of me reclining his sea before take off and the crew not correcting him so I had to which I did. He told the crew "he had the right" Crew refused to correct him because he was on a buddy pass so the rules didn't apply to him."
Pros: "Delta is the best airline to use because they care about you as a customer. They will do everything they can to make your flight as enjoyable as possible. I would not recommend any other airline to use but DELTA !!"
Cons: "Nothing to input. All was great."
Pros: "Had a great experience on my flight. All on time, and connections were great."
Pros: "I had 45 minutes to transfer planes in Atlanta and made it in plenty of time even though it was far. plenty of information given regarding incoming flight and departure. Boarding was also easy."
Cons: "The engine noise in the plane was so loud I couldn't watch a movie. My gluten free meal was awful and tasteless. I would have preferred yogurt and fruit instead of the chicken and vegetables with a rice cake."
Pros: "Left on time and got in early"
Pros: "They offered water and snacks It was quick"
Pros: "The seats were the widest with the most cushion and padding I've ever had on any flight, I think all their seats were like that. The plane we were on had more leg room than your average flight. Also the backs of the chair were very tall, leaving even mpre head room perfect for tall people . I fly a lot and sometimes my knees hit the seat in front of me or when they recline it shoves the tray to close to you. Not on this flight there was enough room for me to lay back in the seat had the adjustable headrest that went up and down and also curved in to hold your head from falling on your neighbor next to you. Love the fact they had the USB plug-in in front of you. And the crew constantly kept coming through to empty trash and offer beverages. The plane was clean bathrooms in front and back of the airplane. Over all quiet engine and we were above the wings. Temperature good."
Cons: "The crew member that was checking in people at the gate would talk so fast we could barely understand what he was saying on the overhead announcement. I was traveling with someone who was hearing impaired so we were unaware of that they were getting ready to board. The electronic TV monitor wasn't updating to say boarding to notify people that would be helpful for the hearing impaired. Or--if a crew member is muffled on the announcement or talks too fast you can't understand or know what's going on. The most frustrating thing for me and my daughter we were both expecting to use Delta online entertainment. There are no monitor screens in the seats in front of us on this plane. So we were able to use our phones, but it would not download and once It finally downloaded we couldn't upload any of the movies. Connection speed way too slow. The warning said there were too many people on it at that time. Also I like it when they offer free headphones for people that don't have them. An example that would benefit people that don't want to listen to loud people on the plane or babies that are crying."
Pros: "Very friendly and accommodating crew"
Cons: "Uncertainty re connections at JFK provoked some anxiety but the pilot and crew were helpful in allaying that."
Pros: "Left on time....arrived on time. Boarding was as good as it ever gets. Anytime you can get your carry on in the overhead bin it is a great flight."
Cons: "It wasn't easy to find what gate I had to go to. I didn't see any boards in the check in area. It was only after TSA check that I found a staff member who gave me the information. After that all went okay. The problem might have been my own....it is a big airport."
Pros: "Over all was okay, but when we all boarded the plane, they last minute said the pilot would be late, and delayed our flight for almost 2 hours. We were almost late to our next flight in Minneapolis to Raleigh which was also pretty upsetting. But, the service was decent, we didn't order any food besides the free complimentary drink & snack and the entertainment was very good. There was a wide range of films, shows, and podcasts to watch."
Cons: "Management was very bad- Delta screwed up really bad"
Virgin is head and shoulders above the others, esp the all Welsh cabin crew!
Virgin cancelled my flight on July 2nd, two hours after I booked it and never let me know. I discovered this when I attempted to check in online. By that time, it was too late to rebook on any airline and I missed an important training event and conference.
The quality of the food was terrible and below a normal standard, the entertainment screen kept breaking down, had to keep reminding the staff several times to fix it. The toilets were dirty, the seats were very uncomfortable, I think this is one of the worst flights I have been on and really shocked how Delta is associated with Virgin Airlines, who are of such high standard and a much better flying experience.
We spent extra for legroom by the toilets, and yet we had not even a pocket to store our headphones or water bottles, so had to wedge them in the side of our already cramped seats. Most uncomfortable flight ever. AND the staff allowed a man to relocate into empty seats across from us and he coughed for the entire flight, yet no one told him to put on a mask! We felt very unprotected by this flight crew—very disappointing.
Slept well in the pod. Breakfast was too large for my needs and crew were great and we arrived on time.
Your check in area was confusing. First no one was there and then we were directed to Delta ro check in. How was I supposed to know this?we were there for an hour before discovering where to go. I looked on line for checking at Virgin Atlantic but it should have been Delta. I wasn't contacted by email for check in durections.
It was all good as usual .Virgin and Delta work really good together so keep it up and I will be back in December😜👍john harrington
Clean and comfortable short flight. Arrived on time.
This was a delta economy flight. Staff were nice but everything else pretty rubbish tbh
Pros: "Crew was excellent - friendly and helpful"
Cons: "Seats in economy too cramped - I paid extra for next seat up from basic economy which covered our baggage but, for some reason, not seats with more leg room."
Pros: "Comfortable seating, pleasant food and entertainment."
Cons: "Not being charged $1200 for a ticket that I already bought, but had been voided with no notice. And Virgin Atlantic staff not friendly or helpful in any way with this situation."
Pros: "It was a great flight!"
Cons: "nothing, pretty much perfect!"
Pros: "Seat was comfortable, good movies, etc"
Pros: "The flight was so delayed I missed my connecting flight to jfk."
Cons: "The flight was so delayed I missed my connecting flight to jfk."
Pros: "The crew was maybe average, that was still the best point."
Cons: "Extremely tight space. The food was almost inedible. Awful."
Pros: "Limited numbers in the top deck, silence, service and deplaning first."
Cons: "Food has to much of an asian slant."
Pros: "The rear section of the plane had lots of room (empty seats), enough to lay down across three seats. Pleasant and helpful crew."
Cons: "Minimal food available between departure and arrival meals; 10 hrs or so is a long time to get by on potato chips."
Cons: "luggage never made it to Boston? Don't know who's fault it was.Problem was corrected."
Pros: "2 bags each 23 kilogram each total 46"
Cons: "Coffee. I don't know what it was but the worst coffee I have ever had and I tried it 3 times"
Pros: "Cabin crew were accommodating and nice throughout the flight. Meals were good and the service was quick. Large range of entertainment selection for the trip helped pass the time."
Cons: "The check in process and boarding process were very slow. It made going through security a bit stressful and I didn't have much time after going through the security to use the bathrooms or get a quick bite to eat before the plane boarded."
Pros: "Flew virgin after long time and kind of disappointment with comfortable seats. seats space is tight and legs space as well with some box under the seat."
Cons: "seat comfortable and let space"
Pros: "Nothing. The whole experience was horrible."
Cons: "I didn't make it to Siem Reap because the first leg of the trip from IAD to London was cancelled by Virgin Atlantic after it was fully boarded. The excuse was that a flight attendant had food poisoning and was unable to fly and so the entire flight was cancelled. The Virgin team seemed unconcerned and showed NO sense of urgency to try and get people rebooked. Their solution was to rebook everyone on an evening flight the next day. If a passenger was only going to London, that was probably fine. But for people with connecting flights -- or like me with multiple connecting flights -- that wasn't acceptable."
Pros: "Plane was about 30% full so plenty of room to stretch out. Friendly crew."
Cons: "Flight left 50 minutes late because they'd lost the paperwork and had to get new copies.... not very professional! I can understand a delay due to weather or technical issues but losing paperwork shouldn't happen. The food portion was very small for an international flight."
Cons: "I had to run for almost 2 miles every time I had to change the flight. On the way to India they lost my one bag, and on the way back to US they lost my both begs."
Cons: "These seats are small"
Pros: "Cool flight, mainly because it was empty. Good food"
Cons: "Seats weren't that comfortable. Entertainment sucked because the screen functions were terrible, very difficult"
Cons: "My flight was cancelled on Christmas Day, but we had to stand in line to wait to get onto another flight on another airline. They were so slow that the flight they tried to put everyone left and then they offered ZERO assistance to get another flight and wouldn’t even refund my ticket, just told me after waiting 3 hours to call whoever I booked with for a refund."
Cons: "Too much food - not enough time to sleep in comfort!"
Pros: "simple easy boarding. Jumbo 747 is always a nice experience."
Cons: "The crew was rude."
Cons: "given milk yoghurt with VGML breakfast"
Pros: "On time."
Pros: "I was very impressed by the generosity you show concerning food och drink. the staff was kind and glad."
Cons: "I never understood how to connect the earphones to the screen so I couldn't ser any movie. But - I could have asked the staff of course ..."
Pros: "My first time flying to Europe! I love the service from the attendants but my seat mate made it uncomfortable to seat in my seat. Overall great experience"
Pros: "Choice of movies was good, but told the flight over was better. I flew another airline. Had no issue checking one bag in for free, but I think that is standard on an international flight."
Cons: "Entertainment systems take up foot/bag space underneath the seats. Was not able to get more than one glass of wine, even though I missed the first beverage service, that is my fault though, but I don't recall it being an issue getting a drink between services. Entertainment systems had contrast issues and it seemed like a lot of people 8 - 10 had issues since they were using iPads instead of the built in monitors. A lot of wear showing on the entertainment systems remotes."
Cons: "My headphones and those of my neighbors did not work."
Pros: "Purchased an extra 3" of leg room, which helped tremendously being that my husband & I are both tall. Flight attendants were friendly, helpful & attentative. There were plenty of beverages offered. The food service was adequate. So many options on the media screens on the back of the seats. USB ports were provided on the back of every seat as well."
Pros: "Crew, fabulous, Plane configuration, GENEROUS, just the best flight I've experiences in a very long time!"
Cons: "Some meal choices were a bit sparse. That's my only complaint!"
Pros: "Nothing - except the toilets with tabs for lifting the seat & adjustable headrest. They forgot to load our toiletries overnight pack too!"
Cons: "The 787 has vastly inadequate Economy toilets - ONLY 4! For 200 passengers. Inadequate lighting for,boarding, unable to activate reading lights until AFTER TAKEOFF = groping in semi darkness, BAD! No window blinds = woken up by blazing sun in middle of 11 hr night flight, even with sleeping pills my sleep was wrecked, even with eyemask. Passengers penned in on narrow aisles by trolleys, unable to walk around plane & risk of DVT. Passengers disempowered by restricted space, lighting, mobility. I want more control over my personal mobility &, lighting. Horrible headsets (bring my own). This flight departed 2.5 HRs LATE from JHB & the crew & cavin service was SLOW. NO requested second cup of tea brought - I waited 20 mins & climbed over trolleys to get another one, even though it was requested of cabin crew. Do they just ignore us? Or forget?"
Pros: "The service, the service. My wife got a cheese and fruit platter after dinner. Crew went out of their way to make us feel special and welcomed. Excellent service."
Cons: "Nothing to complain about."
Pros: "airline staff was helpful, friendly and accommodating from ticket check in to flight staff."
Pros: "There are lots of relatively new movies to choose from."
Cons: "The complimentary headset breaks easily. Tray table was broken and they can't fix it. Very small bathrooms, knees almost touch the door when sitting down. Food selection for dinner ran out quickly, resulting in only 2 choices and one is hot spicy, so basically only one choice. All beverages are given out in small cups, even water is given out in small cups increments (finish in one gulp), they don't even give out small bottles of water. No complimentary packet (eye shades, socks etc.) , not even a barf bag for collecting trash."
Pros: "I liked the food and refreshments and the on flight entertainment was good.."
Cons: "I didn't like the boarding process.every other flight I've been on they board plane by rows.on this flight everyone was boarding at same time which was annoying and held up the boarding process.."
Pros: "Crew was awesome and their service was great. I liked that they put snacks like fruit out to eat during the flight."
Cons: "The meals were terrible. I flew on VA a couple of years ago and the food was very good but it has really gone down since then."
Cons: "Everyone was delightful during the entire flight."
Pros: "This was my 3rd time to fly to Brisbane, Australia. Love flying with Virgin Australia. They have great service and friendly staff."
Cons: "I brought my own padded seat, but it is a long flight, so it's best to get up and walk around as much as you can."
Pros: "Great selection of entertainment. Crew was very accommodating. Food and drink service was great."
Cons: "Boarding process was slightly hectic."
Cons: "Let's see, my connecting flight was delayed. I missed my Sydney flight so they put me ona flight to Brisbane which was actually pretty great. Then, oh then they lose my bag. Two days later I guess is an appropriate time to then put it on the next flight? What? My bag is 20 pounds, smaller than a standard sized Dachshund. And low and behold they said I can spend up to $50 on necessities. Too kind, virgin Australia, too kind."
Pros: "Flight staff exceptionally friendly and helpful"
Cons: "More leg room always appreciated"
The trip was non existent. You failed to provide me the proper information concerning my trip and failed to rectify the problem, causing me extreme expense in purchasing a ticket at a later day. Y.our customer service stinks. I am so disappointed. I would discourage anyone from doing business with your company. It was stressful to the point of ruining my long awaited vacation.
6 hour delay, cancelled connection flights, a 14 hour trip turned into 32 hours.
Food choices were rather poor. Pasta, which is what they seem to serve now in Economy was tasteless.
Pros: "inflight staff are good but on the ground staff at airport need a great deal of improvement"
Cons: "Delayed arrival at Bangalore by more than 1 hour."
Cons: "Boarding of all economy passengers was done on first come and stand in line, first served basis with no zone separation. This caused aisle congestion. I was randomly asked to check in my standard size carry one although many passengers with larger bags were allowed to take them with them. Overall there was a lack of planned approach."
Pros: "Crew AMAZING nice people very hospitable the food was good, very respectable staff accommodations nice"
Cons: "The seat in the back was very uncomfortable to sleep other than that amazing"
Cons: "The seats were very small and uncomfortable, I didn’t see any stewards except to serve meals"
Pros: "Crews was excellent, always refilling water which I can appreciate so much. Keep it up! Loved the United pilot at John Wayne who came out just to say hi, let us know we were in good hands."
Cons: "Had to wait in tarmac forever from Frankfurt to Florence"
Cons: "food screens"
Pros: "Responsive and kind crew"
Cons: "Always need more room without extra cost. Why have classes of passengers? Why not spread the space equally and allow all to be comfortable on international flights? All tickets one price?"
Cons: "The flight was late."
Cons: "To fly Lufthansa some more soon. Good jo b, thank you!!."
Pros: "More legroom and great crew"
Cons: "Food quality has gone down. A lot."
Pros: "This flight is usually fully booked but there happened to be an empty seat next to mine which was much appreciated"
Pros: "The boarding process was smooth, take off delayed by just over an hour but the Crew were exceptional with providing updates and bringing around refreshments whilst we waited."
Cons: "Seats were a little uncomfortable but outside that not much I can fault the airline for."
Pros: "Five stars good flhte !!!!!!!!"
Pros: "Attendes very keen in attend Crew increased the speed to repair the delay"
Cons: "Delay due weather"
Cons: "They lost my baggage for three days, and it would have been four if I didn’t drive to the distribution center to pick up my bag."
Pros: "Everything was generally good and normal"
Cons: "Except the plane was roasting and had no vents"
Cons: "For people who are going frequently to the US because of the small airplane from FRA_TLV A321 It is not worth for me buying Primer Economy since it is mixed and in British it is all the wayTLV-PHL 2 airplanes with primer economy"
Pros: "Friendly staff aND the economy seats aren't too cramped"
Pros: "Individual screens for all seats with a varied selection of entertainment options. Plenty of room under the seat for my carry-on. (It helped that no one was in the seat next to me.) Beverages were offered frequently. Smooth flight, smooth landing."
Pros: "The service and food was great."
Cons: "The bathrooms were pretty disgusting, with urine on the floor. Perhaps they could be checked on and cleaned."
Pros: "The staff was helpful and courteous"
Pros: "Same as above."
Cons: "Same as above."
Pros: "Everyone are friendly thank you"
Cons: "My luggage was lost"
Pros: "Great service both before boarding the plane and while in flight. The check in line was out of control, but lufthansa staff members ensured that I could still make my flight."
Pros: "A very nice flight overall. Plane left 40 minutes late to wait for other connecting flights but caused me to miss my connection later that day. Was compensated with hotel room and dinner."
Cons: "Amount of time waiting for crew to address my call button request. Almost 20 minutes waiting for flight attendant to respond."
Pros: "Crew were all super polite and friendly"
Pros: "Flight was on par with other budget airlines. No frills means not having the extras."
Cons: "Paid for premium seat not really worth it. Less leg room and no convienent storage."
Cons: "S7 asked for additional "fees" to cover flight expenses. They have charged extra for carry on luggage of 2,000 roubles. It was mentioned that it was international flight but they have refused to honor those rules. I have used the same bag on other airlines and did not have any problems."
Pros: "In Los Angeles, excelent service in counter, and all flight on time and confort, good service on board."
Pros: "I did Bangkok - Bogota and my bag was checked to my final destination. They have a 1 stop way to get to Bta, very convenient. Flights on time Nice meals"
Cons: "Low bag weight allowed, I got only 23 Kilos even it was such long way"
Pros: "crew members are great availability of food choice availability of entertainment"
Cons: "seats are uncomfortable the seating has no cushioning in it, food can be better"
Pros: "Entertainment system"
Cons: "I feel that the there should be NO reclining of seats in the economy section. There is about 10-12 inches of space between my face and the seat back if the seat in front is not reclined. If it is reclined , this distance is reduced to 6-8 inches. Too, too close. And reclining does not add much to the comfort of the sitting position. When the person in front of me reclines, then I am almost forced to recline so I have enough room."
Cons: "The security questioning at the boarding gate was not at all coordinated. Note that this was a Lufthansa flight operated by United. I was asked the same security questions twice because the first security officer forgot to place a sticker on my boarding pass. The security staff was both rude and arrogant."
Pros: "Everything was good , on time and without problems."
Cons: "No entertaiment"
Pros: "Efficient, pleasant inflight service! Nice snack/meal. On time!"
Pros: "Service in general."
Cons: "I paid to choose my seat during the flight. However; they didn't respect the seat I paid for and they gave a different one, and the seat that they gave me wasn't a seat for the one I wouldn't had paid for. That same situation happened two times. During the flight from Panamá to Franckfurt and Franckfurt to Rome. That's why I felt they Robbed me."
Pros: "Friendly, attentive crew. Delicious food"
Cons: "Price to bump up to next economy level was prohibitive"
Pros: "The plane stewardesses were actually really efficient (German style). Because of being on the waiting list to get on the plane I couldn't get a seat next to my partner so they did the biggest math exercise to put us together. Props to them"
Cons: "The flight overbooked (I still don't understand this concept, since is basically selling twice the same seat, right? Is that even legal?) Also the system was down, so no check-in online = the biggest line at the airport, it took me more than 1 hour to check-in and drop my luggage, all to get there and the ground force lady (the rudest person alive) tell me that I had no seat available, that she was going to put me on the waiting list... WHAT? I bought my ticket already, waiting list? Well, to say that I highly doubt that I'll book with Lufthansa again."
Cons: "The crew was ignorant and I did not recieve a meal after asking numerous times."
Pros: "We got there"
Cons: "Seat back entertainment? What a joke! It was like watching a movie on a Motorola Razr (or my old Ericsson flip phone). Surly old battle axe sky waitresses. 90s vintage plane interiors. Need I go on?"
Pros: "Great service, food, crew."
Cons: "Seats too small, very uncomfortable."
Pros: "We flew from LAX to Venice via Frankfurt. The customer service was excellent. We flew economy class but sat on the upper deck which was spacious, with an extra cubby on the side to store small items. I would definitely fly with Lufthansa again!"
Very poor snack and drink option
Both airports totally understaffed. Awful experience.
Pros: "The crew is excellent but the seats are not comfortable enough. There should be a way to balance money and comfort,not just placing people in seats they do not fit into"
Cons: "Nothing,just the seats. Cleanliness was perfect"
Pros: "Confort and kindness"
Cons: "It was too cold"
Pros: "The crews were pretty great!"
Cons: "The regulating of the temperature."
Pros: "Everything works and quick to get to destination."
Cons: "Flight got cancelled"
Cons: "Everything was good"
Pros: "The aircraft"
Cons: "No overbooking next time!"
Pros: "Great plane and staff"
Pros: "The bed was comfortable. Entertainment selection and large TV screen was good. The KLM crew is amazing, as usual."
Cons: "Food quality was not so good."
Pros: "The crew was great! The food was also much better than other airlines. And passing out whole bottles of water was much appreciated."
Pros: "Food provided, staff kind"
Cons: "Was several hours delayed and check in took 45 minutes because they somehow lost my reservation."
Cons: "not really"
Pros: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Cons: "No downsides at all"
Cons: "Inflight was better than I expected. But needs upgrading air crafts."
Pros: "They considered my reguest of vegiterian food."
Cons: "I have no complaints."
Cons: "I booked tickets via Delta, operated by KLM. They lost both of my check in bags in September, and it happened again today for the same scheduled flights. Had 4 hours of layover and KLM still wasn’t able to manage it."
Cons: "I ordered Wheel chair for my parents but one of them didn't get it at all. When my parents were checking in for flight they asked the representative about meal selection and she didn't answer their questions properly and because of that my mom didn't get proper Hindu Vegetarian food on flight instead she got Egg omelet which she couldn't eat. She has to eat just fruits. My mother is a diabetic patient and she needs a food every after some time. I never had such a bad experience before with any other airlines."
Cons: "Trouble checking in regarding a visa issue?.. no other trouble at the other airports.."
Pros: "Time and Good clean place.. in This case airpöane.."
Cons: "It was not entreteiment st all"
Pros: "The attention and service!! Excellent. It was my birthday and KLM the head purser surprised me with 2 bottles of bubbles and a handwritten birthday card KlM and the crew of this flight thank you very much !"
Cons: "Nothing to say"
Pros: "Snooth and efficiënt with a KLM service"
Cons: "No entertainment"
Pros: "The seats seemed to have more space on this plane which was nice."
Cons: "It felt strange that the crew members completely skipped over me when serving lunch and drinks. At least something as basic as water should be given to all passengers."
Cons: "We did not get two of baggage at the destination."
Pros: "expedited check in with nice staff. Security staff were pleasant, and the entire check in process for everything was easy"
Cons: "there was no lounge close to our departure gate"
Pros: "The crew were hardworking, responsive, conscientious and friendly"
Cons: "Really poor entertainment choices esp compared to my inbound AirFrance flight. Boarding was pretty disorganized and late."
Pros: "I got some rest"
Cons: "unable to charge my phone or watch movies"
Pros: "Friendly staff"
Cons: "Entertainment was dated and poor in function. Our bags were 99 dollars each and we’re both lost and didn’t arrive. I just filed a claim and got rude service saying I should have filed the claim at the airport baggage area but there was not anybody there to do the claim then he agent upstairs said they just spoke to them and they are there and I should have done it there. This was so rude and there is no way to get back into customs area. If we paid 200 for bags I expect them to arrive on time. I’m asking for a refund of the baggage fees."
Pros: "The cabin crew were good. They explained what the arrangements were for the delayed flight connections"
Cons: "The plane wasn't refueled and so was not ready for take off once the passengers were loaded. The plane had a technical problem when it tried the first take off and so it had to be abandoned. This was alarming.."
Pros: "My bagage broke"
Cons: "I paid extra fee for extra bagage which was tv and i paid insurance my tv broke and no one responces for it"
Pros: "The included snacks and the seats."
Cons: "OLD plane without comfort or entertainment"
Pros: "The very dirty plane was cleaned at Dar-es-salaam and became less dirty. The pilot kept us updated periodically through the flight. The flight attendants were very pleasant."
Cons: "The plane was very dirty when we landed in Dar-es-salaam. The plane did get cleaned a little bit in Dar-es-salaam however I was still missing a pillow and blanket which I had to actively seek out. Seating was not very comfortable as there was a box attached to the leg of the seat in front of me, making it necessary to keep my feet at an uncomfortable angle through the long flight. I did not enjoy the food."
Cons: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"
Cons: "magazines very dog eared and some badly torn"
Pros: "On time."
Cons: "No negative"
Pros: "The crew were just amazing, such lovely male stewards! They were helpful and friendly and generally wonderful."
Cons: "The entertainment was quite dated and didn't have new movies etc"
Cons: "Pet was left behind at vacation destination as pet's reservation (made and confirmed through KLM) was not found at check in. Waiting for Customer Care to help get pet home and take responsibility for situation and getting no response. Very dissapointed, considering law suit."
Pros: "The cabin crew, the flight and communication and the cleanliness of the plane."
Cons: "It was really unclear which desk to use at Birmingham airport to check in. It was extremely stressful for a first time flier as I had no idea what to do - the desk location wasn't marked clearly and when no staff were there it wasn't clear that the desk was open."
Pros: "Crew service"
Cons: "Flight delayed."
Pros: "The flight was delayed by 40 minutes initially then a further 20 making it an hour late. Sitting at the gate there was then suddenly a last call to board the flight and a mad rush for everyone to get on. I appreciate that delays happen but the lack of communication ragardinh altered boarding times didn't make the situation any easier"
Cons: "As above"
Pros: "Overall, my trip to Cardiff via Amsterdam was smooth and delightful. I've flown a few short trips this summer and I was pleasantly surprised to find KLM still offered complimentary snacks. What a refreshing change!"
Cons: "There was no entertainment which is why I assigned that category only one star. The boarding process in Amsterdam could have been a bit smoother. Announcements were no clear."
Pros: "Flight attendants were friendly, but they only had limited resources to work with."
Cons: "Worst aircraft I have been on in years. No wifi or entertainment, no power outlets, only bad wine/beer for a 3+ hour flight is mediocre at best..."
Cons: "I missed my flight because of MU"
Pros: "Having exit aisle made a huge difference in comfort Crew were EXCELLENT"
Cons: "Food was not very good Tasteless and rubbery"
Pros: "It was very comfortable"
Cons: "The crew was great"
Pros: "I liked the leg room, I liked the customer service of the crew, smooth flight."
Cons: "Both ways up and down I struggled with over-head luggage space. We were allowed a cabin bag and a small hand-bag in the flight but as we were among the last half of the passengers to board the flight we couldn't find anywhere to keep our luggage and the crew had to take them away from us to store them somewhere at the back far away from our seats. As a result we had to wait until all the passengers got off the plane to get back our luggage and we were the last two passengers to get off. Unpleasant!"
Fabulous flight.Descent and landing into LCY a great experience.The pilot to be thanked and congratulated for his skill and expertise.
Great flight, pushed back and landed early. The only negative was one of the cabin crew had a face of thunder and spoke to every passenger like she hated them, which is unusual for BA.
Great crew, very comfortable aircraft. No in-flight entertainment but for short flights it’s not needed. Only not excellent because of a 30 minute delay
Flight was nearly 2 hours late. But I did get a glass of a wine and a sandwich.
ber-lcy 6:55am service is as smooth as it gets
Flight was delayed. Flight attendant was not friendly No water served Bad experience
Pros: "Was forced to wear a mask while both countries have made it a personal choice and BA has marketed that they no longer force you to where a mask when both countries do not require it."
Cons: "Leave mask wearing to be a personal choice"
BA is just Ryanair with better livery.
Pros: "Glenlivet whisky for free"
Cons: "2h late!"
Pros: "Fast boarding, early arrival"
Cons: "If I weren't super hungover"
Pros: "Easy boarding, friendly crew, good food"
Cons: "Nothing to report"
Cons: "Extremely poor timing and communication. Departed over 2hr late and missed landing to the correct airport by 10 mins and so had to divert to an airport an hour away with poor coordination"
Cons: "We had to leave our surfboard bag @ our departing airport because they said it was too big to fit into a 787 international aircraft. I’m a pilot, this is a huge lie."
Pros: "Great crew and flight"
Cons: "The plane, the arrival time and the service"
Cons: "The staff at the check in at the front desk were not helpful. Some personnel do not even have the training how to handle the passengers who have already checked in and have the boarding pass with them and even not polite."
Pros: "Crew was nice and food was decent. The seats were also as comfortable as they can be when you’re in them for 11 hours. It was also kinda fun that they came around with ice cream (never had his before)"
Cons: "We had just a double seat but the center divide only went up half way, wouldn’t go all the way up. Since I was flying with my husband this was disappointing. They also didn’t make many beverage trips considering this was a 11 hour flight a little surprising since we had a 6 hour one that brought drinks more than this one. Also stingy on the drink size so it was disappointing to set less and then come around 1/2 as much."
Pros: "Polite, friendly staff."
Pros: "BA crews are always great. Also excellent that they don’t have those annoying M&S menus on LCY flights. I don’t object to paying, but it just slows everything down."
Pros: "Crew was very attentive and food and drink good as on most flight to and from City Airport. Seats very comfortable compared to main fleet. City Flyer is still worth paying the extra which most flight by main fleet ex Heathrow or Gatwick are not."
Cons: "Flight was delayed and boarding not great as we were kept waiting in a hot bus outside the aircraft for 15 minutes"
Pros: "Comfortable short hop"
Pros: "The A380"
Cons: "Two kids in front of us screamed throughout flight No sleep possible"
Cons: "Pointless priority boarding if you get all priority passengers to wait for the rest of the flight.."
Pros: "Boarding was different than told. All boarded from front. Routine short flight"
Pros: "Par from below the flight was great as always"
Cons: "CSD was rude and not nice to his fellow staff member in economy. Small delay but not a common thing"
Pros: "Fast as smooth"
Pros: "Very little"
Cons: "Crew, ground staff, courtesy, service orientation all hugely lacking."
Cons: "Flight LCY-ZRH (19:35-22:10) departed delayed by >1h, we had to wait in boarding staircase standing with 9mth old baby for 45mins. Due to late take-off we were too late to land in ZRH as runway had already closed. Diverted to Stuttgart, where no BA staff was on the ground to deal with and all services had already closed (~00:30). Basically ~50 customers were dumped at a place they didn’t want to be and no info on his BA wanted to deal with it was given. After 1 week still no info on compensation. And this wants to be a major carrier?"
Pros: "Fast security and passport control at both ends, Home in 30 mins after landing"
Pros: "Flight was pretty good."
Cons: "Check in was very slow an staff was not very helpful."
Cons: "For some reason we were boarded and ready to go and only then did they think to send for a de-icer. A 40 minute delay on a 1 hour flight. At the other end we then had to wait 20 mins to get off."
Pros: "Crew was awesome. Seats were very comfortable. I slept the entire flight do so I am unable to comment on food or entertainment"
Cons: "The boarding process could use a lot of work. The gate isn't known until practically boarding time. The Admirals Lounge really could use an upgrade. It was uncomfortable and it was a great disappointment."
Pros: "Simple flight left later than expect but arrived earlier than scheduled. Leg room was plenty and not like other airline where you feel packed like sardines."
Cons: "Nothing so far just a shame my luggage was damaged."
Cons: "Boarding at Gate E46 was disorganised both in timing ans execution. We were told on checkin that boarding would be early and it was late, closer to the original estimated time and then the order of boarding, parents with kids, then ExecClub and Business, and then others was ignored..."
Cons: "Food, but surprised that they served anything!"
Pros: "Left and arrived on time! Comfortable aircraft"
Pros: "Reminds me of great flights from days when service was king. Only better."
Pros: "When I got off the fight."
Cons: "The boarding process is a mess. The flight crew is in total disarray. My friend beside me on the flight got the food 45 minutes before me. Then the second time they gave food out the last 5 rows didn’t get any bc they did bring enough. Just a total mess."
Pros: "When it got going, a pleasant flight."
Cons: "The delay was longer than the flight, although not necessarily BA's fault."
Pros: "Everything except the seating of groups"
Cons: "Many of the passengers were split from their group. We were fortunate to be able to trade seats twice so we could sit together but many groups were spread throughout the cabin."
Pros: "The cabin crew were friendly and service was excellent"
Cons: "Keep the complementary snacks and drinks made the flight great after a long day"
Pros: "The crew etc were all great as usual"
Cons: "On both flights there was limited or no options on sandwiches left and the yogurt in your brochure was available on neither of the flights."
Pros: "Food good and very attentive and friendly Cabin crew Amanda made the flight a pleasure."
Pros: "No access to any lounge services. Food selection and quality significantly behind competitors. Does not just the price charged."
Pros: "The departures were on time or close to it"
Cons: "On the return flight back from London to Las Vegas, I sat at an economy class aisle exit seat on a 747. The flip up TV set wasn't working. One flight attendant initially offered to move me to a cheaper less desirable seat, which I declined. I asked for at least an exit row seat of any sort. A second (more senior) flight attendant then promised he will either fix the TV (by resetting it) or find an acceptable alternative so I "won't need to go the entire flight with a TV." But he never returned and the TV never worked. I didn't fuss because I slept and read instead, but I thought this was a poor follow up and follow through on his part."
Cons: "Entertainment on the flight and also seats condition"
Pros: "Seating and spacious cabin."
Cons: "Bus at GVA to furthest possible parking spot."
Pros: "Average flight"
Cons: "The worst waiting for a boarding pass I ever seen.2 priority lines and a bag drop line and a check in line.both for ba 1 for city airport and the other for Gatwick at the same time.choas."