Daily cleaning, installation of cabin HEPA filters on flights from John Wayne (Santa Ana) to Sicily
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 39h 13m
Most visitors from John Wayne (Santa Ana) need to provide a negative COVID-19 test result and/or quarantine to enter Sicily. Exemptions may be applied to Italian Citizens, Permanent residents, Proven work, Urgent health reasons, Transiting home, Foreign diplomats, and Italian citizens or nationals of EU and Schengen Member States, Andorra, Monaco, San Marino, or the Vatican City State and their close family members.
Read more about travel restrictions for Sicily
Visitors from John Wayne (Santa Ana) are not required to quarantine after entering Sicily.
Visitors from John Wayne (Santa Ana) must present a negative RT-PCR (NAAT) or Antigen (quick-test) test taken before departing to Sicily.
Current regulations for vaccinated travelers to Sicily: most visitors from John Wayne (Santa Ana) may enter Sicily but may still need to provide proof of negative COVID test.
Pre Registration Form
Passenger Locator Card
Sicily Registration Form
Puglia Registration Form
Calabria Registration Form
Masks: Required in enclosed environments.
Restaurants: Open with restrictions
Bars: Open with restrictions
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Scores according to KAYAK customer reviews
Pros: "it's the second time delta breaks my checked bag"
Cons: "it's the second time delta breaks my checked bag"
Pros: "Due to COVID 19 we got a 737-800 on a route that usually boasts nothing better than a 717 so everything about this flight was superior to normal runs."
Cons: "I wish DL could find a way to better manage food and drinks during the COVID 19 restrictive era."
Pros: "Flight attendants were friendly."
Cons: "Luggage that had to be checked at the gate was not immediately available when we landed."
Pros: "Exit row."
Pros: "Flight was Good"
Cons: "checked baggage was damaged"
Pros: "Had seat open next to me"
Cons: "Delays on afternoon flights East create all sorts of problems; fewer options the later the arrival"
Pros: "Very uncomfortable seats and careless crew"
Cons: "The worst food and service ever. Very disappointed"
Pros: "The agent at the bag drop was very helpful. We had two reservations and she took the extra step to call someone and helped check our luggage all the way to destination. Thanks for the wonderful service. Flight attendants were all smiling and very friendly. A very special treat that we got two snacks each which were very much appreciated as it was an early morning flight and we didn't get a chance to get breakfasts."
Pros: "Good food and beverage."
Cons: "Cabin did not was clean and had very bad odor. Entertainment system is old and was inactive some minutes during the trip."
Pros: "The crew was great."
Cons: "More food."
Cons: "They were great"
Pros: "The crew was some of the best I’ve ever had."
Pros: "Horrible storms kept us in the air for at least an hour past our scheduled landing time. And yet we experienced virtually no turbulence. The pilots did an excellent job of keeping us updated, kept things as smooth as possible with the bad weather and we had plenty of movies and games to choose"
Cons: "I was charged an extra $100 because my bag was 10lbs overweight. Where is this crazy fee communicated on their website? And why does it have to be so much? I didn't have a way to weigh our bag before we left. I had no idea it was so heavy - ridiculous price."
Cons: "Perfect travel day! No issues whatsoever"
Cons: "Plane very late. Boarding was chaos"
Pros: "Flight was overbooked!!!! How dare you overbook your planes? If you do that, get new plane!!! People loosing time and money.. 9 people couldn’t get seat on the play they paid for... tomorrows flight is same sting... this is last time fling delta... and we are silver medallions... who fly a lot!!!"
Cons: "Flight was overbooked!!!! How dare you overbook your planes? If you do that, get new plane!!! People loosing time and money.. 9 people couldn’t get seat on the play they paid for... tomorrows flight is same sting... this is last time fling delta... and we are silver medallions... who fly a lot!!!"
Pros: "Pilot and his ability to maneuver the turbulence. Also variety of snacks."
Cons: "Felt hot in the plane."
Pros: "I was rerouted through Detroit after it was apparent I would miss my connecting flight. The flight was good and I have no complaints."
Pros: "The movies offered were decent"
Cons: "I paid extra for a window seat I sit down after they squeezed us all in like sardines and come to my surprise there is no window in my aisles it had been covered up in plastic . First making my area narrow than all the other seats and between the plane leaving late and the terrible process of loading people on the plane . Delta airlines was all about the up sale from charging for every bag to charging for internet ,food so on and so forth. Also one bathroom in the middle of the plane ? REALLY ? Out of tissue , paper towels , and tissue one hour into the flight . What in the Hell is going on with this airline ? Won’t fly with them again ."
Pros: "Overall service was great."
Cons: "Flight was delayed 5 hours."
Pros: "very fast boarding , attentive , and easy to figure out"
Cons: "seats cushions"
Pros: "Thankfully I had an Aisle Seat so I could move around a bit. Every seat was taken and it was like a sardine can."
Cons: "Very little leg room and of course as soon as we were in the Air the person in front of me reclined his seat all the way back so the Monitor was only a few inches from my face. This was my single major complaint. The food was not great but typical of an American Carrier. The foreign airlines do better on food. The last time I went to Europe I took WOW, the cheapest budget Airline and the leg room was MUCH better. You would think Delta could do better."
Pros: "No problems occured"
Cons: "Takes so long to board"
Pros: "Boarding was seanless"
Cons: "I wasn’t able to sleep much because the seat was not comfortable."
Pros: "Sat with family."
Cons: "Completely full flight. Had to check our bags. Rough landing."
Pros: "Boarded fast"
Cons: "Woman next to me with crying baby didn’t care that her baby’s head and arms where pretty much in my seat the whole flight. And the girl in front of me was wildly dancing the whole flight in her seat with headphones on and she get pushing back in her seat hitting my knees And every announcement the flight attendant made during the flight sounded like he was stoned and obviously didn’t care what he was saying"
Pros: "Excellent crew, snacks and coffee, comfortable economy seats. Plane landed 15 min early. Bags beat me to the carousel."
Pros: "Excellent communication, friendly staff, and timely flight."
Cons: "Overhead bin too small for expect carryons. Should offer free checked bag at check into reduce this delay."
Pros: "Seems like people that work for Delta are too old and too comfortable. Don’t want to work nor do they appreciate customers. Gate agent in SLC complained she was the only one there and could not help. Tried to send me tohelp desk which would have made me miss my flight. Flight attendant couldn’t move my back pack in bin did not tell me she had a bad shoulder. She should not be working then if she can’t lift a small backpack. Omg"
Pros: "I enjoyed my flight! Great movies, good food and I was comfortable. Nothing like First Class."
Cons: "We purchased food. Bread was stale, and fell apart in your hands."
Pros: "Free meals and entertainment"
Cons: "Can someone please improve airline food?!"
Pros: "The staff was excellent, and very patient with the customers"
Cons: "Being 6'2", the leg room left a lot to be desired, and I was cramping after approximately 9 hours flight time (flight to Tokyo)."
Pros: "Pillow, comforter, amenity kit were all good."
Cons: "Food was acceptable, but nothing exciting or above average. Seat had some trouble reclining, but eventually worked. Entertainment unit screen had issues with acting like I was touching it when I wasn't throughout trip. Made for major annoyance watching. Delta flight 410 on Oct 1, 2017 seat 3A."
Pros: "Larger seats"
Cons: "The seats are too small."
Pros: "It was good"
Cons: "Spent $130 on a very uncomfortable aisle seat."
Cons: "The Delta team is a complete mess. After sending us to the wrong terminal via their own app, we missed our first flights. Then we had to be pushy to get onto the next flight."
Pros: "Had a great experience on my flight. All on time, and connections were great."
Pros: "I had 45 minutes to transfer planes in Atlanta and made it in plenty of time even though it was far. plenty of information given regarding incoming flight and departure. Boarding was also easy."
Cons: "The engine noise in the plane was so loud I couldn't watch a movie. My gluten free meal was awful and tasteless. I would have preferred yogurt and fruit instead of the chicken and vegetables with a rice cake."
Cons: "The fact that my flight was delayed for the second time in the past week"
Pros: "Gate agents kept us very informed and provided snacks."
Cons: "2-hour long delay"
Pros: "They offered water and snacks It was quick"
Pros: "The seats were the widest with the most cushion and padding I've ever had on any flight, I think all their seats were like that. The plane we were on had more leg room than your average flight. Also the backs of the chair were very tall, leaving even mpre head room perfect for tall people . I fly a lot and sometimes my knees hit the seat in front of me or when they recline it shoves the tray to close to you. Not on this flight there was enough room for me to lay back in the seat had the adjustable headrest that went up and down and also curved in to hold your head from falling on your neighbor next to you. Love the fact they had the USB plug-in in front of you. And the crew constantly kept coming through to empty trash and offer beverages. The plane was clean bathrooms in front and back of the airplane. Over all quiet engine and we were above the wings. Temperature good."
Cons: "The crew member that was checking in people at the gate would talk so fast we could barely understand what he was saying on the overhead announcement. I was traveling with someone who was hearing impaired so we were unaware of that they were getting ready to board. The electronic TV monitor wasn't updating to say boarding to notify people that would be helpful for the hearing impaired. Or--if a crew member is muffled on the announcement or talks too fast you can't understand or know what's going on. The most frustrating thing for me and my daughter we were both expecting to use Delta online entertainment. There are no monitor screens in the seats in front of us on this plane. So we were able to use our phones, but it would not download and once It finally downloaded we couldn't upload any of the movies. Connection speed way too slow. The warning said there were too many people on it at that time. Also I like it when they offer free headphones for people that don't have them. An example that would benefit people that don't want to listen to loud people on the plane or babies that are crying."
Pros: "Over all was okay, but when we all boarded the plane, they last minute said the pilot would be late, and delayed our flight for almost 2 hours. We were almost late to our next flight in Minneapolis to Raleigh which was also pretty upsetting. But, the service was decent, we didn't order any food besides the free complimentary drink & snack and the entertainment was very good. There was a wide range of films, shows, and podcasts to watch."
Cons: "Management was very bad- Delta screwed up really bad"
Cons: "Not only were there delays but they wouldn't allow me to upgrade to first class even though there were seats available, they said "oh with the package you purchased it's not available" Then why was I able to upgrade to first class for the other portion of my flight? The customer service was awful too, transferred 5 times on the phone for 20 mins to not get any help and for them to uncheck me in, I had to check in for my flight again."
Pros: "Crew were friendly, half full flight was nice to have room"
Pros: "Plane ride was very smooth. I was particular about the type of plane. Fly-by-wire planes(mostly built by Airbus) tend to be smooth sailing"
Cons: "The back of the seat should have better storage. Was not good at all. Some flight attendants efficient but not friendly."
Cons: "Perfect flight"
Pros: "They were smiling and very welcoming"
Pros: "The crew was very responsive. The dinner food was good."
Cons: "The entertainment touch screen was not responsive to the touch, neither for me nor for the other members of my family. The power socket in my seat was not working, but I could use that in my wife's seat."
Cons: "I was sick so couldn’t fly, spoke to customer care and they refused to let me change my flight"
Pros: "Crew very professional"
Cons: "More entreteiment on bord"
Pros: "Crews was excellent, always refilling water which I can appreciate so much. Keep it up! Loved the United pilot at John Wayne who came out just to say hi, let us know we were in good hands."
Cons: "Had to wait in tarmac forever from Frankfurt to Florence"
Pros: "Lots of entertainment from music to podcasts to movies and tv. Food was good!"
Cons: "The flight was quite cold! More teas and coffee instead of cold drinks. Couldn’t tell if there was WiFi or not :/"
Pros: "Family check-in in Frankfurt is superb. Economy Plus was a really great experience!"
Cons: "The fact that I can't use my own headphones and I'm forced to use the cheap airline-provided ones (with the dual plugs). Single biggest reason to not fly Lufthansa, because I can't enjoy the movies!"
Pros: "Boarding was late. Pilot said he would makeup the time, but he didn’t. Many passengers were late for their connecting flights.The Airbus was smooth and relatively quiet. Not much room for a 6 foot male. Crew was excellent. The food was just okay. Had to take a shuttle to and from the terminal in Frankfort, which added to the delays. Late boarding from Frankfurt to Stuttgart. Had to wait for the shuttle. Flight was fine."
Cons: "Not entertainment at all"
Cons: "Notifications for Change of Boarding Gate is not very effective. It is dependent on internet connection and may lead to missing flight connection. It happened to me, in spite of the wifi connection at the airport. Some airlines would put up an electronic notification for the change at previously known Gate. It's also possible to miss Airport voice messages due to temporary impairments travellers suffer from the previous flight. You can call out a passenger for all you want and still miss passing out the message."
Pros: "Boarding was made seamless. Seating legroom always seems to be better then others I have flown with. Food seems to be better too. The flight crew is very friendly!"
Pros: "Great pilots and crew."
Cons: "Flight out was delayed by four and a half hours, missed connection was a pain. Was not aware that Lufthansa changed their policy. To reserve seats you have to pay hundreds of dollars, which was not made clear while booking. Further the quality of their food was significantly degraded."
Cons: "There was a 3 hour delay."
Cons: "Always the same mess in Frankfurt to get into terminal Z, surely waited 30 minutes and almost lost connection. Food quality mediocre at best. Lost luggage, no Lufthansa representative around at baggage claim."
Pros: "The food was decent but poorly presented with very limited options for those with food allergies, particularly to dairy."
Cons: "The seats were uncomfortable and very stiff, neither the parents or staff made an effort to give guests a break from the constantly screaming babies. I had two small children kicking the back f my seat for the duration of our six and half hour flight. My largest complaint is that I was unable to sleep a wink on the overnight flight due to the excessive heat in the plane. In my experience decent airlines provide their guests with air conditioning so that they can breathe and rest easy. I was absolutely miserable thanks to the heat."
Pros: "Courteous and friendly staff - did enjoy my gluten free meal"
Cons: "Economy seats leave no room for relaxed arms - i had mine in front of me for 9 hours as the seat was SO small! As am I!!"
Cons: "Nothung that i can think of"
Cons: "Very cramped legroom. Confusion during boarding."
Pros: "Great customer service!"
Cons: "Sometimes temperature is too warm."
Cons: "Gate change made with no PA announcement; we’ll, if you must, ok. But beginning boarding without telling anyone at all, making no announcements, not even in Hungarian, seems weird."
Pros: "Your staff is professional and extremely smart, well versed in many languages. Keep up the good work!"
Pros: "A340 was not the A380 but very nice. Had isle seat and seat next to me was open making for a very comfortable flight."
Cons: "The boarding process is a bit messy. While the lines went fairly fast, the "line" to board by section was all over the place. Would be better to simplify the process and board by groups or at least have a better way to line up"
Pros: "Cabin attendants were terrific. Very attentive. Ms. Byrne, our cabin attendant and the Purser, a gentleman whose name I didn't note, solved problems and met our needs (including finding my wife's iPad that fell beside her seat while sleeping where it couldn't be retrieved without help)."
Cons: "Few technical issues with new plane...no wi-fi on flight and lights not working in lavatory."
Pros: "Please continue to use newer, updated places."
Pros: "Reasonably good entertainment and ability to charge electronics with USB"
Cons: "The airline was rude. They made us miss our flight and sent a generic sorry email instead of trying to actively right the wrong. They were inconsistent in their timing and unhelpful when we asked for help with traveling with two little kids. They lied to me about which desk to go to and traumatized my children."
Pros: "The sandwich was ok. Flight attendant was just fine as well."
Cons: "The plane was delayed for no apparent or known reason. Took forever to board and then we missed our connecting flight. I have no need to fly Luthansa again. Get what you pay for with bottom of the barrel airlines I guess."
Pros: "The food was pretty good. Normally I can't eat airplane food but it was actually good."
Cons: "The seat didn't go back at all"
Pros: "The first leg of our flight came in late, but the staff at the airport already had someone waiting for us by the gate to escort us to the connecting flight. And the staff was extremely organized and transported our luggage so that it made it to the final destination with us. All this happened in under 30 minutes. Great service"
Cons: "Improve the food quality"
Pros: "Always awesome"
Pros: "Everything about the flight was great"
Cons: "Everything was good only scary part was when we where about to land the plane suddenly took off again it took everyone by surprise and we had to circle back around again."
Pros: "on time departure"
Cons: "seats from Kiev to Munich were terribly uncomfortable. Food is very bad. After what the luftansa pilots i will never fly Lufthansa ever again. Our outgoing flight was a nightmare and destroyed our short vacation"
Pros: "Cleanliness of the plane, brand new plane, delicious food, real silverware, Plesant crew, love the entertainment"
Cons: "Chaos when getting in the plane. First come first serve which could lead to problems. Everyone wants to get in the plane at once"
Pros: "The coach seats were much more comfortable than Air Canada's. The flight was without incident. Staff were great! Accommodating, friendly and efficient! Incredible choices of movies, news, etc controlled by individual passenger."
Pros: "Short trip, but nice crew."
Cons: "seat did not recline at all,"
Cons: "We couldnt fly because our name was in different order and they didnt want to change the order of our names."
Pros: "On time and highly efficient as you would expect from the Germans. Airplane was clean and nice. Airport and boarding was very good too."
Cons: "Food left much to be desired but not horrible. They said they were short on crew staff (weird - first time I've heard of it) so service was a little slower than usual but not bad. Seats continue to get smaller and thinner which means less comfort for such a long haul flight. The seating arrangement is probably worst at this airline. I booked our seats and paid extra ahead of time, come to find out they changed the seat configuration and our seats sucked so we paid extra for nothing. Lufthansa really needs to fix the seat selection situation."
Pros: "The price for a direct flight was reasonable"
Cons: "Wifi wasn't working and movie selection poor. No individual screens especially for a 10 hr flight. Staff were not that friendly either. Old plane and small seats. I would rather pay more for a more comfortable flight."
Pros: "The crew was SUPER NICE! Great smiles , really attentive- not fakes! What a great experience! Food and refreshments were good and plenty. Wide choice of Entertainment. Clean plane. When the industry quality of services has taken a dive so badly, one really appreciates the experience with Lufthansa who delivers. Thank you!"
Pros: "Please do it more easy for the costumers"
Cons: "The people who have baggage for check in can do it since the beginin the travel gol and back"
Pros: "Good flight attendants"
Cons: "Uncomfortable seats"
Cons: "Waited for 5 hours, and then rerouted to Houston"
Pros: "Good crew"
Cons: "Pizza dinner sucked"
Pros: "Food and eating with proper utensils, Brandy after dinner"
Cons: "Entrainment center glitch. Headphone quality."
Cons: "Very bumpy. Not a good flight"
Pros: "All expected for the economy class.great enterntaiment"
Cons: "Seats a bit uncomfortable."
Cons: "My whole experience with Lufthansa/united was horrible. We booked our tickets on kayak and it was a Lufthansa flight operated by United. When we went to check in at the united counter they told us there was no record of our flight even though we had printed our receipt which had confirmed ticket numbers. It took over 30 minutes for them to figure out they needed to call Lufthansa to get the ticket transferred and in the end blamed us for not doing that ourselves before the flight! I thought this was insane as I have flown with multiple other airlines and never had this problem. And then once it was fixed for the way there we still had problems again on the way back. Never flying United/Lufthansa again."
Cons: "Toilets are not good"
Pros: "Friendly staff"
Cons: "Food, chicken option was horrible"
Pros: "Comfortable new plane, friendly staff."
Cons: "Not having over an hour delay followed by buses to disembark resulting in a missed connection."
Pros: "i liked crew's attitudes."
Pros: "The overall flight experience was positive."
Cons: "Our tickets were suspended before our flight to Nairobi. We can’t understand why BA would do this?"
Pros: "More legroom, better service, like hot towel before meals and snacking between meals, we were given breakfast at 8 in the morning at Hyderabad India, then after Suzan ahalf hour given a meal, there was no snacks given. When asked the crew said that we need to ask in the lobby"
Cons: "The long wait for food"
Cons: "My mother needed assistance with the disable wheelchair and was given one but the staff that was meant to wheel her into the flight abandoned her and she almost missed her flight."
Pros: "The crew was kind and professional, cosy seats with enough place for the legs... Good content in entertainment system."
Pros: "Selection of movies and stewardes."
Pros: "Price and prompt and timely boarding."
Cons: "Old airplane, old entertainment system, below average food on the LHR-IAH leg and charging for food and drinks for the IST-LHR leg which is over 3 hrs."
Pros: "Food ok"
Cons: "No tv in headrest, also outlets didn’t work, almost lost my mind"
Pros: "The crew was kind and patient."
Cons: "British Airways issued me and several others faulty boarding passes so I could not get through security and had to wait over 6 hours for the ticket counter to open so they could print me a whole boarding pass with a new barcode (I tried calling and they just told me to wait for the ticket counter to open). The emails they sent me with my tickets were all different and confusing, sending to different web pages to retrieve my boarding pass."
Pros: "Friendly staff. The food was Ok. The flight was on time."
Cons: "My onboard entertainment system's headphone didnt work. I Was told there is nothing they can do about it, which is fair enough, but i dont think it was fair on me. People kept bumping into my shoulder but i guess there isn't much that can be done about it."
Pros: "Nice new plane, great flight staff, great entertainment"
Cons: "Checking in at the gate took a lot of time and no food or bathrooms available"
Cons: "Luggage did not follow me. Still without."
Pros: "I made it finally to Prague."
Cons: "British Airways did not have a plane available in timely manner. They were jerking us around with the departure time. They changed the departure time over 6x. The range was zero to 3 hours late. Finally, we departed about 80 minutes late. The blame was on weather but I did not believe them. I looked from the window - weather was fine with slight drizzle and about 3000 ft overcast. Also, the flight to Prague had no food but mostly no drinks no sodas. I'm questioning their business practices when they were asking about 5 pounds for a drink. I will fly with some other airlines next time."
Pros: "Easy trip, well managed, efficient"
Cons: "No drink or snack unless you pay for it"
Pros: "plane was not full so plenty of room to move around etc"
Pros: "Great plane - new and quiet"
Cons: "Cramped in the back. Ridiculously so"
Pros: "Timely and good crew."
Cons: "No jetways in Frankfurt. Had to board using stairs."
Cons: "Not even a free cup of tea. Reflects badly on the airline"
Pros: "Boarding was quick"
Cons: "Lack of communication about delays."
Pros: "The pilot was great and got us to our destination and the bags came out quickly."
Cons: "There are no outlets for charging on this outdated flight and the seatbelt were dirty with crusty food. The TV was surprisingly tiny...like the smallest I've ever seen. The check in was also awful. The person that checked us in had no mercy. He made me shift around my bag for .8 kg"
Pros: "friendly crew"
Cons: "No refreshments (not even coffee or tea) on an international flight. I expect that from EasyJet but not BA."
Pros: "Crew was very nice."
Cons: "There are no air vents on these planes! 4 of the 4 international flights of 10+ hours each did not have individual air vents. The heat was unbearable. We were sweating the entire time. There are individual computers in each row taking up some of the seat B (middle seat) legroom. These blow hot air and heat up the plane even more. I have never been on a flight where there weren't vents and it is the #1 reason why I won't be flying British Airways again. The TV screens are also outdated. The selection is alright but the screens are blurry and have a grid burned in on them."
Pros: "Short flight. It was Ok."
Cons: "Nothing to dislike."
Pros: "Friendly crew; okay food and nice movies. Security screening went fairly quick. No abnormal long lines."
Cons: "Decent for a 2 hour flight"
Cons: "I didn't know that it's so complicated to reschedule a flight or return money! That was the worst part."
Pros: "Was upgraded to Premium Economy which was a pleasant surprise. The cabin crew was lovely and the flight was pleasant"
Pros: "The flight was reasonably priced."
Cons: "British Air flight attendants kept bumping into me, hitting my face with curtains, etc but never once apologized for the inconvenience. They would not provide water on a three hour flight! Their competitors provide that and a snack for similar length flights. Their boarding process is also the most chaotic I've ever experienced. I will never fly with them again."
Cons: "During the checkin from Rome to SFO for some reason I did not received assigned seats to the flight # 285 from Heathrow to SFO. When I came to customer service - customer support said that they sold more tickets than airplane has. I was VERY disappointed. A a result they put me to the next flight 287 that was scheduled 3 hours later. They gave me money compensation. I would recommend British Airways not to work like that. From my side I will never use this airline company any more. Thanks."
Pros: "I like everything ,because the way they treating me and I was feeling very comfortable . Thank you very much ."
Cons: "I coul not say anything that U did not like."
Pros: "Not much"
Cons: "The boarding crew from Edinburgh did not allow me to bring my carry on despite it being very light and within size restriction. They said this was because the plane was already full with others' luggage and could not handle my bag for safety. Had to shove my things in a Tesco carrier bag and in my daughters small backpack on wheels. The backpack broke later as it was not made to carry more than a few books. And to top it off, the suitcase I was made to check never made it on my connecting flight to Chicago. I am still waiting for it to be delivered 36 hours later. This suitcase is virtually empty. Well, it's actually carrying a pair of sunglasses and my phone charger. totally inconvenienced and the crew saved the plane from being dangerously overloaded by an empty suitcase. Absolute nonsense."
Cons: "Worse experience ever!!!!"
Pros: "Flying BA is like flying any other American provider. The service was good, the food was meager and mediocre. We flew the same route with SWISS Air a few months ago and the seats are a bit more comfy and the food, snacks and drink were more frequent and delicious."
Cons: "Nothing not to like, just have had better for same economy ticket."
Cons: "Takes too long to go through security in Lisbon. Several passengers were left behind. Having to pay for even a glass of water is not acceptable. BA has gone from one of my favorites to just average."
Cons: "Having to pay for a cup of coffee and water."
Cons: "Extra luggage is 90 pounds!!!"
Pros: "I liked the movies and the entertainments on the plane."
Cons: "People like old when it comes to history, traditions, restaurants etc. But when it comes to travel and technology people don't. Two of my friend's entertainment monitors were broken, bugs with the program all the time, no wifi on board. Compared to other airlines BA was quite disappointing."
Pros: "The crew on the plane was super nice. They tried their best to keep us entertained, and hydrated in a hot environment"
Cons: "The plane didn't leave OMA gate for over an hour. A repair needed to be made, and there was a huge long delay in getting a hold of maintenance to fix it. Then there were problems with the fix. Once it was finally fixed, the paperwork had a mess up. We didn't leave until at least 2:52 pm. Then, when we landed, the elevator for the luggage that was valeted stopped working for 4 minutes. I was nearly late to my connection to Paris. Instead of a 1 hr 55 min layover in DFW, I had 7 minutes from the time I finally got my suitcase to the time I got to the other terminal to board."
Pros: "Early arrival!"
Cons: "did not have vegetarian food display of journey on 3d map a very very poor one - poor screen control, graphics , speed"
Pros: "Beautiful plane. Wonderful service. Even landed 30 minutes early. I cannot say enough good things about BA."
Cons: "Missed the second meal."
Cons: "My connecting flight was late, and I missed this flight."
Cons: "Missed my connecting flight and experience was horrible"
Pros: "Staff did their best to be helpful and cheerfull to make up for a 3 hour delay on our flight"
Cons: "3 hour delay"
Pros: "FLIGHT DEPARTED ON TIME AND ARRIVED EARLY. THIS IS PRECIOUS WHEN DE-PLANING PROCEDURES TAKE FOREVER (DUE TO COVID)."
Cons: "The only interaction of the crew was to distribute and pick up covid-related forms. Not even a glass of water;"
Pros: "We hardly saw any member of the crew. They were in the back, in a closed area, chatting among themselves."
Cons: "Serve at least one cup of water. It was not offered, nor available."
Cons: "The food, the entertainment"
Pros: "I liked nothing, and am sorry for the time i waist it with Alitalia. Especially after not letting me use the lounge even thought I am an elite plus with skyteam and Alitalia is one of the alliance member."
Cons: "Applying the rules and respect my skyteam elite plus membership."
Cons: "changed 2 times the departure time and I lost my train to Rapallo, having to sleep in Genova. Had to buy other ticket to Milan and loose this ticket I had bought.,..."
Cons: "All good but crew wasn't very attentive - for example i had had to put my suitcase quite a few rows back because of lack of space at the end of the flight i had to wait for most of the plane to empty out in order to be able to retrieve it - the crew member who had originally indicated i put my suitcase further back and who was standing right by the cabin where the suitcase was stored saw all of this but didn't move to help in the slightest even though he knew i was waiting for a chance to get to my suitcase - in my experience of customer service i would have gotten it for the passenger and brought it to them to reduce the wait time"
Pros: "Boarding was ok compared to other Alitalia flights"
Cons: "A snack between the meals. More food options for the second meal."
Pros: "Crews are nice n snacks are okay."
Cons: "Their online luggage fee sucks. I had to pay again at the counter when my online purchases didn’t show up on their computer. Ended up paying a higher luggage fee at the counter. Not good!"
Cons: "No food"
Cons: "Plane boarded on time but then sat and waited for many more late people. Then we sat for 45 minutes and didn’t move."
Pros: "Seamless boarding, departed and arrived on time."
Cons: "Very surly and unhappy looking crew"
Cons: "Snack was packaged bread stick bits. No flavor. Must take of headsets for take off and landing."
Cons: "Um avião velho, com estrurura ultrapassada de entretenimento poderia ao menos ter uma comida um pouco mais adequada e espaço para as pernas compatível com as aeronaves atuais."
Cons: "The plane was delayed 1 hour waiting for a crew member to show up. This caused me to miss my flight to the US at DeGaulle"
Pros: "I don't think I say anything I liked."
Cons: "Food, veg option, given peaces of boiled mushrooms, Eggplants and spinach. What a horrible experience."
Pros: "todo estuvo muy bien!!!"
Cons: "el desayuno o como quieran llamarlo es muy pobre"
Pros: "short peaceful ride. Not much food could be served."
Cons: "Really bad boarding controll, contributing to grumpy patrons. Just poor management and efficiency created by the airlines with a last minute gate change, but in addition, the personnel were irratable and not well motivated or trained to manage the crowd."
Pros: "Nice entertainment, good food and staff"
Cons: "Arms rest pretty smalls"
Cons: "Boarding was late again, 25 minutes this time Seats are Too Tight"
Pros: "The flight itself from NYC was great, the connection flight was great."
Cons: "The worst boarding process I ever seen! The airport people and crew didn’t tell people what’s going on, there was a uhh delay. Big lines of people just standing and waiting. The flight took off 45 min late!!"
Cons: "Seats were packed with no room for feet"
Pros: "Muffin distribution and the cushion"
Cons: "There was the used cups and dirts left in the pocket of the seat I was assigned. It was dirty and disgusting."
Cons: "The seats were terrible for me ( i’m 6.4 194 c’m broad) although we paid extra $95 /seat I approached Torresin Lorella Chief purser , she was helpless , and from that moment I never saw her till the end of the flight. i really want my money back ! Her entire management of the service was very poor compared to other airlines Zvi and Judith Yaniv"
Pros: "Snacks, drinks, puke bags in seat back pockets, easy to check in online."
Pros: "legroom and quick"
Pros: "Operazioni di imbarco veloci ed ordinate"
Cons: "Sito web non funzionante, imposibile effettuate il check in e acquistare il bagaglio online con conseguenti extra tasse aeroportuali. Ovviamente nessun assistenza da Alitalia."
Pros: "Nothing about check-in and boarding."
Cons: "Check-in was a zoo. The agents were more interested in gossiping and were constantly on the phone or running in and out of their stations. It took nearly an hour to get through the 10 people ahead of us. And then we were told that my 1 bag would cost $53 to check-in and that I would have to go to another counter in a far away part of the airport to pay...and we had 20 minutes before boarding. Afger running to the cashier, we were told that she had no time and that we should go back to the agent to pay! We ran back and paid, then went to look for our gate. It was finally listed as Gate 12. We got though security ok and got into the line for Gate 12. It was more like a scrum tan a line. Nobod seemed to be doing anything when all at once we saw people boarding. We went to the gate but were told that our flight was boarding at Gate 10!!! WTF??? Gate 12 listed our flight number and Gate 10 listed another flight, but we did as were told and boarded via Gate 10. None of other passengers knew what the hell was going on but we all made it to Rome along with our baggage. We will NEVER fly Alitalia again."
Pros: "A cancelled flight, bankruptcy, no refund, no one answered through phone."
Cons: "Horrible experience with Alitalia. They boarded us on a plane that had a wheel issue, and kept us on the ground for 2 hours before they decided to de-plane us. We then had to wait in a 5+ HOUR LINE to get rerouted (nope, they won't handle these issues online or over the phone, you have to wait in line). And THEN they wanted us to wait in a 2 hour line to re-drop off our bags. We got stuck overnight in Rome and were put in a horrible Hilton Garden Inn and barely made it in time to use our coupon for a "free meal" (aka, frozen meatballs and stale bread in a buffet that had been sitting out all night). On our flight back, the food was absolutely terrible, the movie selections were old and scarce, and the seats were uncomfortable. We called to complain as soon as we got home and still have not heard back from Alitalia. I will never fly with them again."
Cons: "Lost our luggage from Rome to Malta. Now, 13 hours after arrival in Malta, no one can tell us where our luggage is!!"
Cons: "Late boarding Rude crew Bad service Lost my luggage"
Pros: "Really comfy headrests and blankets. Easiest plane I've slept on by far."
Cons: "Headset wasn't working so I could watch tv or listen to music."
Pros: "I didn't"
Cons: "The flight was only supposed to take two hours but instead they sat around for another hour and a half or so and then there was so little leg room that my knees even if I was all the way against the back wall showed into the seat in front of me so bad that I had to stick them out in the aisle and said crooked and then my seat would not latch"
Cons: "poor communication always, always late departure, seat space so small it baffles the mind on a long flight that they cram people into the plane in such a way"
Pros: "The flight departed on time and arrived 35 minutes early. The flight crew was very helpful onboard."
Cons: "Tried to upgrade my elderly parents to more comfortable seats when checking in, but was told the flight was full and there were none available. It didn't appear that way after being boarded and seated."
Cons: "We had booked a weekend getaway, first the returned flight was cancelled and changed for a later one that didn't work for us (we couldn't get to work on time), we managed to change that for another flight the day before, shortening our vacation, then, when we got to the airport, an hour before boarding, we find out there, without warning, that the outgoing flight had been cancelled! This time it wasn't automatically changed, and there was no warning, the only solution they were giving us was an afternoon flight the other day, shortening our weekend getaway even more. After half an hour of discussion, they found and earlier flight, with connection, double the time, but that would get us there at around 2pm, so still we were missing almost half a day, but that was the best they could do. The flight was OK, boarding was late, but hey, that seems to always be the experience with this type of flights. I would just say they are not very reliable, having both your outbound and inbound flights cancelled, seems to much, specially if you're just going for a short getaway, you may end up having a one-day getaway!"
Pros: "Initially I was a little worried because Alitalia had given us some disappointments in the past, but it was the most convenient flight this time for our final destination.We had to take 3 flights to arrive to our final destination, 2 with Alitalia.The crew was polite, helpful. We were very happy that for the first time Alitalia didn't loose our luggage(!) and we got it in Athens. Thank you!!!"
Cons: "They forgot my luggage but knew exactly where it was was and got it to me the next evening."
Cons: "I tried to talk with the service desk to change my flight before the flight and the service team could not help me out because only the service desk outside security could look up other fights. I find this hard to believe and a little ridiculous that AirItalia would make their customers run around inside and outside security to switch flights. We live in a day of technology and have computers for a reason. There shouldn't be an issue why other flights can be looked up from only one computer. In addition, we boarded the plane and then we waited on the tarmac for 2 hours waiting to leave. The air was turned off and it was hot and stuffy inside the plane."
Cons: "Plane was late, so I had to rush for a connection in Rome."
Cons: "Seats are to tied , Unprofessional service"
Cons: "No room and very uncomfortable"
Cons: "The plane never arrive on time, Talked with customer service and was told that I can carry 60 pound of luggage and when I arrived with 59 pound luggage to check in I had to pay overweight. The flight was late again so I missed the connection flight."
Pros: "Check-in was great both coming and going."
Cons: "Food was easily the worst I've ever had. Staff were courteous but not friendly on board. Boarding in Rome was a free for all. Seats were extremely cramped. Bathrooms were not kept clean. The coup de grace, probably not Alitalia's fault, but JFK"s , we sat on the terminal after we landed for 45 minutes waiting for a place to park the plane."
Cons: "Paid for upgrade comfort seats. Did not get them on the outbound flight ROM-TLV. They could not explain why we did get the seats and have not paid back the 80€ for the 2 seats. Had to fight for the comfort seats TLV-ROM. DO NOT LIKE ALITALIA!"
Cons: "The boarding was chaos in both Munich and Rome. Apparently Al Italia had instituted a new computer system and the workers did not know how to use it. I spent hours on line getting a boarding pass in Munich, and then again another in Rome (in Munich no one was given boarding passes for connecting flights). I spend hours again in lines to get a boarding pass for a flight to Palermo, missing my connection and only getting a much later flight to Palermo. It was utter confusion. Shame on Al Italia."
Pros: "Can't think of anything."
Cons: "The seats were the most uncomfortable my husband and I have ever experienced. The huge headrest forced us to sit bent in a C shape with our heads bent down, no way to sit normally and relax. It was pretty close to torture for a long flight. I just wanted to rip the thing off the back of the seat. I will never fly on a B777 again if I can help it. Its particularly rich when the captain comes on the address system and tells us to sit back and ENJOY the flight. Additionally, boarding started a full hour before scheduled departure, then the flight was delayed an additional 45 minutes while they waited for somebody's luggage. If you boarded early, you got to enjoy sitting there nearly 10 hours for an 8 hour flight."
Cons: "My wife and I were slightly late to our return flight to Boston. When we arrived we were told that we would not be able to board because of our need to check a bag. We have the same bag that we have flown all over the world without the need for checking. Seems like it would be wise to indicate that Alitalia does not follow industry standard for checked bags when purchasing ticket. We were forced to purchase entirely new tickets for our flight back home, this is an unacceptable business practice. The up charge on the late purchased ticket was outrageous and we were sat next to the toilets which was disgusting!! I would appreciate a phone call from a representative of Kayak or Alitalia to discuss. Thanks Jeffrey Baker 207 739 9487"
Cons: "LUCKY IT WAS A SHORT FIGHT!"
Cons: "The flight crew was very rude, never answered call bells, were drinking and socializing in the back of the plane. Worst airline I've flown by far and I'm an avid traveler."
Airlines flying from John Wayne (Santa Ana) to Sicily have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from John Wayne (Santa Ana) to Sicily
Masks required on board, masks provided on flights from John Wayne (Santa Ana) to Sicily
Social distancing seating
Middle seats unavailable to book on flights from John Wayne (Santa Ana) to Sicily
Testing for antibodies, testing for symptoms for flights from John Wayne (Santa Ana) to Sicily
Waiving of change fees. Search flexible flights from John Wayne (Santa Ana) to Sicily