The flight took off 2 hours late they must have known it was going to be that late, yet they lied saying that it was on time, forcing you to come to the airport early, then when you get to the airport they did the - oh its going to be 20 minutes late, no 40, no 1.5 hours late, heck it will be 2 hours late etc. Micro-tight seat pitch - I could barely sit in the seats.
entertainment was not working! the flight to Frankfurt was late and I missed the connection to rome! crew told me to run for the connection but ad the gate they told me they had already put me on a later flight! no need to run like crazy across the airport if they had me already booked me on a later flight! missed my train connection in rome to bari...asked the airport lufthansa rep. to put me on a flight to bari but they told me they couldn't do it although there was a flight available!
Staff wasn’t particularly friendly, seats were the most uncomfortable ever
Service , on time
Flight on time
Luggage took forever to be delivered in Newark--one of the longest waits I've ever experienced.
At security London Heathrow, it took 30 minutes for them to check 1 bag of ours! Almost didn't make the flight.
Seats were comfortable again.
Crew seemed to be a little more aggressive and rude than last flight from BA.
Absolute nightmare dealing with British cancelled flight and then having them rebook me with American, their "partner" company. Spent three hours this morning dealing with these two unprofessional companies and their lack of communication between each other.
Seats were comfortable and staff was very attentive as well as respectful of us when I was sleeping
There was condensation leaking from the ceiling of the cabin. A crew member said this was normal, would have been nice to know this ahead of time to reassure me that for a first-time overseas flier that this is normal.
On time, Very professional crew.
Could not do online check-in.
Not enough place on board. Very poor company
Pilot advised passengers of a flat tire in order to be prepared for ground crew and firefighters to inspect the mishap.
Baggage size for carry on luggage changed from BA to Iberia aircraft.
Second time they lose my luggage. After 9 hours in the airport they were not able to put my luggage in the right place.
Krew. Comfort srat . Space.
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