Santa Barbara is a super small and easy airport. Breezed through rental car return, breezed through Security, ordered a coffee and muffin and to my gate in less than 30 minutes. Maybe because it was a small airport we got the oldest plane. Hardly any overhead space and absolutely zero internet. Its NFL Sunday man! That hurt.
We were delay because so many bags needed to be gate checked and it was disappointing not to have outlets in the seats for such a long flight.
Boarding, time to take off, in flight offerings, and staff were all great. I recommend using UA for this short flight.
United didn’t even try to hold the flight for me. They knew I had a tight connection and when I arrived at the gate less than 10 mins after final boarding the flight had already gone. The gate agent wasn’t even notified that I was on my way. She was told I wasn’t at the airport
Everything went well except the turbulence what no one have a control of but pilot and crew handled very good!
I still prefer Delta, but Delta doesn’t fly to State College PA.
This flight was delayed multiple times and eventually canceled around 2-3ish. Original take off time was around 10:30am. By 3, there were no other options out of Houston, so stuck in Houston for from 3pm - 11am the next day.
I paid $380 for my one-way ticket from California to Minnesota. The fair did not include online check-in. I received instructions from their app to check in at a kiosk. At the kiosk, the boarding pass would not print until an actual person came to verify that I had a personal item and not a carry-on item, On the plane, the person next to me was drunk and allowed to continue to order alcohol. United is garbage I’d rather fly spirit.
Delays!!! Maintain your planes so your customers don’t have to sit on their assess for over an hour on the tarmac!! Also, United app is buggy. Videos did not load. Overall a miserable experience. Flight crew was awesome though.
My fi t er t esed to Denver was cancelled and need to schechedule
On time and stellar premium class service. Not liking non LCD display in seat backs - miss the convenience of not using your own device.
My luggage never made it, I booked business class only to find out I’m sitting in the back. Very disappointed with the reservation
Left early arrived early..right amount of talking from pilots..of course had to love the biscuit and water!
Flight boarded from Gate 159B, the farthest gate in the LAX Bradley Terminal. While the flight operated on time, the first class cabin attendant made no recognition of my being an Advantage Executive Platinum member.
Terrible planning. And even worse gate agents. Absolutely rude behavior.
The entertainment options were at best, fair. It was exactly the same as my outbound flight. It would have been more entertaining if there were some series from Apple TV, HBO, Showtime or other carriers for me to catch up with.
The flight was smooth, the pilot kept us informed about delays and we arrived more of less on time
Very crowded flight but what can you expect these days?? Crew was accommodating.
The seats in economy were appeared to be quite thin and lack sufficient cushioning to be comfortable. Perhaps it was my seating position but the plane seemed notably load.
This was an overnight flight. There was no meal service in first class, just a simple snack basket was offered along with beverages. There should have been some type of continental breakfast prior to arrival in PHL. As an Executive Platinum American Airlines Advantage member, I received no name recognition from the first class flight attendant. When disembarking at PHL, the flight attendants were more interested in their cell phones than saying "thank you" to the passengers as they disembarked.
