Friendly crew. Snacks were carb-heavy. Flight was quite delaye
the flight was significantly delayed. Not much was done by the airline to compensate passengers
Boarding now takes twice as long since going with assigned seats.
Not exactly Southwest’s problem, but the new Burbank airport is not great. No restaurants open and tons of work still to be completed. Can’t believe they opened the airport in that condition.
Flight boarded 2.5 hours late (my second southwest flight of the day with late departure), the gate agent was grumpy and unhelpful. Said she was "tired so we aren't going to follow normal boarding order". No complaints about the actual flight crew.
I liked how it boarded fast. I do not like how the seats are just too narrow, and I’m not a big person.
Despite paying for an ‘upgraded’ seat in row 1, I had to put my luggage in the middle of the plane. Snacks were bleh and seat was small and uncomfortable and I am not large. Attendants were fine but not super helpful. Plane just seemed outdated.
Southwest has been a nightmare. Delayed flights, missed connections, systems down. Never again am I flying southwest.
had to check bag at gate when there was still overhead bin space. As usual the WIFI didn't really work.
The Southwest airline was ok. A big thank you to Kayak team (David), who worked with me on Sunday afternoon to rebook my travel from Burbank, CA, to CVG. My original flight on Sunday was delayed, so I had to cancel Sunday flight and rebook my travel to Monday. Could not have done it without help from David from Kayak team. Ante Soda GE Aerospace
I haven't flown Alaska in years, so this is my first time in a long time. Both the outgoing and return flights were delayed, which affected my plans at the destination, which were time sensitive. I've flown Southwest dozens of times without delays, so to come to Alaska for just one round trip and have both of them be affected tells me I need to go back to Southwest. Other items: I tried to join an earlier flight, and was denied, even though online it showed seats available. Seems like this would have been an easy way to make things right. The in flight WiFi on the flight down was nice, I watched half a movie and was really looking forward to watching the 2nd half on the way back, but the plane didn't have the same options available, so I had to pay to watch the movie on my own streaming service. Irritating. Given the competitive nature of flying and choosing carriers, I thought Alaska had a better reputation for the little things like this.
Liked the flight was on time. Seats and leg room need major imptovement
The back of the plane use to board first after handicap with children and first class. Now the back boards last and there’s a long line waiting to go back while everyone is putting their luggage up and standing in aisle just talking. It’s hard on the elderly. I’m elderly.
Alaska prevented me from selecting a seat and was only assigned a seat at the gate. This gave me unnecessary anxiety prior to boarding. Several 15-minute delays (probably weather though no explanation was provided) eventually pushed departure back by one hour.
This was the worst flight of my life. I was placed in 33D which should not even be considered a seat. If anything it should be a heavily discounted seat. Aside from the usual more tolerable issues (no leg room, delays, poor snacks, the air vent smelling moldy, etc), this location was plagued by being placed directly in front of the bathroom door with all of the fun smells and sounds. The worst part was that there was a dozen available seats on this flight and was unable to moved my seat to any of them. I find it unbelievable that this seat was first assigned over any of those. Very disappointing.
Gate agent was VERY efficient, even as his 2nd wasn't there. But... Great Landing! (I suspect he's done this before.)
If you had direct flights to Denver from Santa Rosa, I would be a frequent flyer. Nice experience.
It was friendly. Also, we had some turbulence due to the wing of a plane in front of us, and I was grateful the pilot explained that reason to us. It made me feel like we were safer than if there were no explanation and it was inherently interesting to learn.
Over all it was great. My original flight was canceled but they quickly rebooked me. I was frustrated because I had to cancel my entire plans for the day but all considered, not bad. The crew tried to keep us calm while we sat in the plane for was felt was an hour or so but they could use a bit of a script. The seats were comfortable and I would give it another try.
If they actually let me fly. I was rerouted to United and there was no Alaska airlines reps at all. Then the lady who worked the delta counter told me to go away and figure things out myself. Horrible experience.
Great overall experience and use of the Delta One lounge was amazing!
I used by Skymiles to upgrade to First so that I could comfortably work using my laptop. But WiFi was intermittent and unavailable for long periods. I feel like I wasted 70,000 miles :(
Chairs don’t recline and the ones that do recline, barely do recline. It was most uncomfortable flight i ever been on.
Rude staff from baggage check to gate crew. Poor instructions. Inconsistent application of baggage rules.
Requested an aisle seat at the gate and got it. The staff so friendly
Had to deplane 2 x due to problems with plane. Delayed over 6 hours ans was given a $12 food credit which barely oaud for anything and limited to wear incoukd redeem.
more room in seats, larger snacks, more comms with delays
Gate agent and flight attendants were efficient, but more stern than warm.
The only issue is that the plane was HOT. This was not the case on my first flight so not sure why, but thankfully I had a portable fan with me. Everything else was great!
Seemingly unnecessary delays were compounded by a lack of communication from the flight crew which turned a four hour delay into an overly stressful experience.
New Max 10, first class seats have been shrunk. End of a 20 hour journey, it was United not Lufthansa, just glad to get home
One of my checked luggage was damaged. Cracked on the top by the handle.
I have been flying united for a long time but now I’m done
Delayed - leaving, delayed getting to the gate at destination. What should have been a very easy flight and experience was not.
Santa Barbara is a super small and easy airport. Breezed through rental car return, breezed through Security, ordered a coffee and muffin and to my gate in less than 30 minutes. Maybe because it was a small airport we got the oldest plane. Hardly any overhead space and absolutely zero internet. Its NFL Sunday man! That hurt.
We were delay because so many bags needed to be gate checked and it was disappointing not to have outlets in the seats for such a long flight.
Boarding, time to take off, in flight offerings, and staff were all great. I recommend using UA for this short flight.
I paid $380 for my one-way ticket from California to Minnesota. The fair did not include online check-in. I received instructions from their app to check in at a kiosk. At the kiosk, the boarding pass would not print until an actual person came to verify that I had a personal item and not a carry-on item, On the plane, the person next to me was drunk and allowed to continue to order alcohol. United is garbage I’d rather fly spirit.
Delays!!! Maintain your planes so your customers don’t have to sit on their assess for over an hour on the tarmac!! Also, United app is buggy. Videos did not load. Overall a miserable experience. Flight crew was awesome though.
My fi t er t esed to Denver was cancelled and need to schechedule
Totally uninformed of the situation. Not yet sure about compensation. Highly disappointed.
The flight was almost an hour delayed causing me to miss my connecting flight, then the rebooked flight was delayed a couple of hours. They also left my suitcase in the rain for hours ruining some items I had in there. They also just blew off my complaint. It was my absolute worst flight experience of all time:
It was decent, there was no WiFi on the flight but the FA’s gave everyone a warning once we boarded the plane. Unfortunately it didn't give me enough time to download my entertainment content.
American Airlines was horrible! The layover flight to DFW was delayed with no clear communication and for us having to stay the whole day which led to staying a night in Dallas was comped with 2 $12 dollar vouchers and a crappy hotel. We missed a whole day in Tokyo for our honeymoon and stressed the whole 24 hours. We were supposed to leave at the same time the following day, but that was delayed hours again. And instead of letting the delayed flight go first, they let the flight that was scheduled ahead of us. American should refund us the day wasted in Dallas that should have been in Tokyo! We had lost out on paid events that we can’t get refunded. When we finally did leave, it was a good flight. You would think that was the only issue with American but we from the LAX layover, we were delayed 6 hours and were given a $12 dollar voucher that covered a drink only. The only communication we were given then was that because they were delayed in a prior flight we were delayed again. I don’t understand why it was only with American that we had such a bad time with! They have definitely left a sour taste in our mouths for our honeymoon! And then they did send an email saying we could have 2K miles…. For what? To be delayed into another day and miss our flight again?
The delay was not handled well and the offers to move flights and get travel credit was also not ideal.
No food on 4.5 hour flight, wi-fi did not work. Terrible experience for a long haul flight.
first leg from san diego to chicago, only had cookies for snack. 1 flavor of sparkling water chicago to washington dc had option of cookies, pretzels, or gold fish. had 2 flavors of sparkling water. 2nd flight better however the best part was there was no delays!!! Got to chicago and washington dc early. That was wonderful!!!!
Multiple delays and made us miss the connecting flight and lost our bags
Terrible planning. And even worse gate agents. Absolutely rude behavior.
The flight was smooth, the pilot kept us informed about delays and we arrived more of less on time
