I was very disappointed with my experience at the United Airlines baggage check. The representative was rude and unhelpful. I was required to remove approximately 1.5 pounds from my two checked bags, even though it was a very small amount over the limit. The interaction was unnecessarily unpleasant, and I expected much better customer service. I hope United will review this incident and provide additional customer service training to its staff.
Some flight attendants were great others were cranky. Seats were very tight and sitting on an aisle was very hard as the carts and people walking constantly bumped shoulder and arm.
Liked fold flat bed. Didn’t like having no window. Didn’t like poor choice of food and being served dinner very late, hours after take off of a 7:40pm flight. Servers not friendly. Food horrible in business class.
Waited for our plane from HNL so we didn't miss connection. AMAZING Service for that, then really clean plane. Nice airline attendants.
I paid $380 for my one-way ticket from California to Minnesota. The fair did not include online check-in. I received instructions from their app to check in at a kiosk. At the kiosk, the boarding pass would not print until an actual person came to verify that I had a personal item and not a carry-on item, On the plane, the person next to me was drunk and allowed to continue to order alcohol. United is garbage I’d rather fly spirit.
Delays!!! Maintain your planes so your customers don’t have to sit on their assess for over an hour on the tarmac!! Also, United app is buggy. Videos did not load. Overall a miserable experience. Flight crew was awesome though.
My fi t er t esed to Denver was cancelled and need to schechedule
The trip was very smooth. Flight crew were very friendly and efficient.
Old plane with broken interiors, unclean restrooms and non attentive crew.
The infotainment system is liking compared to Airlines like Emirates Etihad Singapore Qantas
Crew was great! Food sub-bar, tepid & flavorless. No snack options on trans-atlantic flight. Premium Economy seats ok, leg rest wouldn’t stay in place.
Entertainment system did not function. USB ports did not function. Wi-Fi did not function. Terrible trifecta…
Luggage did not make it onto my plane. Business seats were economy with empty row seat. Just horrible experience. Why would the company allow for transfers that don’t give employees enough time to transfer luggages??
For an long range economy flight I feel more space and more meal options need to be offered for flights over 5 hours
B-class on an old plane with antiquated amenities and poor service. Landed in Rome w/o bag that didn’t make the connection (plenty of time in London). Bag will come to hotel NOT the day it lands but the following night!! Still waiting for bag…BA had nothing to offer in support and couldn’t even tell me their comp, told to submit receipts and then I’ll learn what is or isn’t covered.
It's a long flight and that is always difficult. I was comfortable and well. The movies available were great and the crew was good.
Premium Economy Good crew, good service, excellent food. Seat back screen just not bright enough.
The business class layout of chairs was weired. You are sitting directly across stranger.,
Terrible planning. And even worse gate agents. Absolutely rude behavior.
The flight was smooth, the pilot kept us informed about delays and we arrived more of less on time
