Pros: "Online prompts for a flight I couldn't cancel."
Cons: "Online prompts for a flight I couldn't cancel."
Pros: "The conform and easiness from flight to flight."
Cons: "More food options."
Cons: "Disaster of a flight - two hours late and blew connections in Mexico City for 11 people in our group."
Cons: "Wasn't allowed to board because my sister is autistic traveling with her service dog. This had been the worst experience ever. We feel discriminated for something that is outside our control . This is unacceptable."
Pros: "On time, friendly staff"
Pros: "The time we take to aboard"
Cons: "The space between seats"
Pros: "Although the plane was fairly old and legroom tight, seat comfort was great"
Cons: "The only entertainment was a general TV showing a kids movie"
Cons: "Should have bilingual people working there"
Cons: "Same problem with first flight, was charged again for checked luggage because I have a connection in Dallas even though the ticket was purchased at the same time"
Pros: "good service"
Cons: "the food"
Pros: "The time, wasn't long flight"
Pros: "They are very efficient"
Pros: "The service and attention to the customer"
Pros: "Boarding lines were long, but allowing boarding from both front and rear of plane speeds things up. Small breakfast snack served on flight was nice and appreciated. Pleasant crew members and a nice quiet flight!"
Cons: "Tight seats are tough, but I guess passenger comfort is a thing of the past."
Pros: "Nothing im loose my fly . Im sick 10 minutes before boarding. When to the restroom. They don't let me fly. Im explained wat happened. They don't return credits for my next fly . I have to buy another ticket. They don't understand when people it's sick."
Pros: "Comfortable seats and staff are very nice"
Pros: "Check in process fast and friendly."
Cons: "Screens did not work at all, just a sandwich on a 5 1/2 hour flight, bathroom doors did not lock, overall a poor quality flight."
Cons: "The personal in the frond desk in Mexico City it is very incompetent I think this guys need more trainee and need to have more respect for the customers. because if this guys thing the customers pay his salaries and no be to arrogant whit the customers."
Pros: "No tanta supervisión en el peso de maletas."
Pros: "Right on time, great entertainment and decent food"
Pros: "Everything! From check in to boarding it was smooth"
Cons: "Don’t have anything to say I didn’t like it!"
Pros: "The crew was very nice helpful and always there in case of questions. We arrived earlier for about 18 minutes it was unexpected but good. Thank you."
Cons: "This time the flight had a no service bathroom in the back so because of that there was a huge line. I think in those situations the first class bathroom should be an option to use it was a little or more than that for some passengers because some times is hard to wait. But first time this happens and is not the crews fault. Thank you"
Cons: "I needed assistance and it was kindly provided"
Pros: "Tons of food during the flight, you can still get alcoholic beverages without extra charges, very on time. Flight from here to Mexico was perfect. Now, on my way back, there was a 5 hour delay. The treatment was much better than other airlines, but it would have been better to let us know that we could track the plane from GDL. Now my only complaint regarding the small airplane from MTY to NYC is that the entertainment is provided via a mobile device, yet there's no ports for charging it, and there's no way a device will last that long, which made the whole excercise totally useless."
Pros: "The cabin attendants were very professional, bilingual and smiled."
Cons: "Delayed flight with no explanation. Curt airline hostesses. Limited bathrooms. No inflight entertainment options. 1 hour waiting for bags at destination."
Cons: "Rows ridiculously close together."
Cons: "We arrived on time but we did not landed. The pilot kept circling around Montreal and no information was provided to passengers."
Pros: "The crew it’s the best"
Pros: "The number of movies in the flight from Mexico City to chicago"
Cons: "Food is terrible. Lines in Argentina and Mexico City are insane. I will avoid Aeromexico in the future as it was not worth it The planes were old. People on board nice. But the land crew in Buenos Aires was very rude. The lines were interminable and people not organized at all. argentina is beautiful but the international airport is one of the worst. And Aeromexico seem to add to the chaos."
Pros: "Entertainement, service."
Cons: "No veggie option for meals even though I asked for vegetarian meal when checking in. Late boarding."
Pros: "Everything was good"
Cons: "Flight cancelled. Didn’t let me board even with boarding pass. Want to chat me multiple fees and charge almost double of a new ticket. I went online and buy a ne ticket. Bad customer service."
Pros: "Everything was great!!!"
Cons: "nothing to comment."
Cons: "I want my money back terrible Departure was supper late 20 hrs waiting for broken plane to be repaired"
Pros: "the worse airline"
Pros: "Crew was modest!"
Cons: "The smell"
Pros: "Didn't like much."
Cons: "Seats don't decline much. Worst of all, no pillow in business/ first class"
Pros: "All the movies And tv shows"
Cons: "The most uncomfortable chairs and a long boarding process"
Pros: "There were no delays. Very easy on line check in. I was able to print out boarding passes, at Guadalajara airport very effortlessly."
Cons: "No complaints."
Cons: "Aeromexico in a new cost reduction strategy decided to lower the temperature in their air conditioners making it a VERY uncomfortable flight. Also the lady at the gate didn't let me board the plane with a frappuccino arguing that's what the no liquids policy is about. A blatant display of ignorance and lack of training."
Cons: "Part of my luggage was left in Guadalajara"
Pros: "It is a good airplane very modern"
Cons: "Delayed. We wait almost three hours in the airplane."
Pros: "In general, the crew was helpful and cheery."
Cons: "I had ordered a vegetarian meal - do not eat any meat - which was reconfirmed with my prebooking the day before the flight. On board, I was served a ham croissant "no hay algo más". Ham is not vegetarian (!) No inflight entertainment for short hop (1h15) from Oaxaca to Mexico - understandable. Uninteresting selection of inflight entertainment for the longer Mexico-Montreal flight."
Pros: "I loved that they still provide you food. No one else does that these days"
Cons: "I had to board a bus both at LAX and Guadalajara to board the plane."
Pros: "I like the promtest and service of the staff."
Cons: "Kids being too loud, nobody's fault though."
Cons: "Staff at the airport don't care for the customer. All they care about is selling flight tickets"
Pros: "el atrrizaje fue excelente"
Cons: "La comida"
Cons: "The airport doesn't provide gate information until they literally start boarding. People mad dash to find the gate. Very chaotic system. Keep your eyes peeled!"
Pros: "On time fight"
Cons: "Service airline should serve a least water to the passengers with charging them for it"
Cons: "Follow the rules "Social Distance" The flight was completely full. People sitting 3 in a row. We felt very unconfortable"
Pros: "Caring and through personnel in the face of a virus."
Pros: "Quick boarding"
Cons: "More comfortable seats"
Cons: "Connecting flight was a nightmare. Airline did not accepted electronic boarding pass. They made me make a 1 hr. line to get a paper one. Couple of passengers and I almost lost flight. Volariis counter staff did not provided nor informed a paper boarding pass was needed to fly internationally when I told them I was traveling to Dallas."
Pros: "I only chose this flight because it is direct to Guadalajara."
Cons: "Let me pay for my bags ahead of time. Seats are the smallest in the industry. Hurt my knees when the person in front of my moved. Charging money for everything isn't worth the money. My money is in my bag. The little bit of revenue you get from these sales isn't worth the lack of good will and discomfort given to the passengers."
Pros: "The passengers sitting by me were very helpful. They put my carryon on the overhead rack for departure and arrival. The handicapped attendant was excellent when I arrived in Cancun and stayed with me until my transfer was found."
Cons: "I have traveled several times annually with Volaris for at last 13 years and this is the first time the service was so bad, virtually no service was offered at any time. Everything seemed disorganized. No food was offered or even a glass of water. I am 86 years old and travel handicapped all over the world with excellent service. I was shocked that I as dumped in a seat at the Volaris gate from the wheel chair by the attendant; and, who never returned to help me board the plane. I made the mistake of tipping him well. No ramp was available and I had to beg for help with my carryon as I have to hold on with both hands to go up the stairs. Cancun’s attendant for handicapped was much better and truly helped me and stayed with me until my transfer was found. Tijuana’s airport service was horrible."
Pros: "Got me from point a to point b"
Cons: "Crew informing passengers better, being reimbursed for seats i paid for but couldn't sit in because of a plane change"
Pros: "The crew were absolutely amazing. They offered to tag my carry on free of charge as baggage. No issues whatsoever with stroller or car seat. Very friendly staff."
Cons: "The plane itself was uncomfortable and would prefer complimentary snack or beverages."
Pros: "Horrible attitude and incompetent..did not properly tag luggage causing us to miss next 2 flight segments. DISASTER"
Pros: "Nothing. This is like the 3rd time I fly with this airline and it’s always something."
Cons: "Not having us sitting for 40 minutes because they arrived early and we couldn’t get out. If they get there early it should be something good for everyone but it’s actually the worst."
Pros: "The crew was fine"
Cons: "My flight supposed to be $220.00 but when I got to the airport the final price was $340.00. It was rather unfortunate to learn that they lied with their online prices. It was until I was at the terminal did they start charging me for everything that was not included in the online bill."
Cons: "You don’t let carry anything in your hands for free, you charge for everything. I don think it’s right. Other than that was excellent..."
Pros: "Good basic airline ALWAYS reserve your seat ahead of time"
Cons: "Softer seats more like cement"
Pros: "Nothing Volaris made us miss our flight and they charged us to be on the next flight tomorrow."
Cons: "Everything could be better."
Cons: "Will never fly with this airline, volaris charged me $60.00 for normal check in bag."
Cons: "Not having to walk in the rain to terminal"
Pros: "Nothing to like."
Cons: "Everything could be better."
Cons: "Gate decision because we had to wait until last minute to announce"
Pros: "The price is good. The punctuality is good"
Cons: "The luggage fee is too high"
Pros: "crew was friendly"
Cons: "Poor lack of food choices. No video or radio to listen to for 4 hour flight is unusual especially international flight."
Pros: "Hassle free, luggage was no issue easy check in and boarding. I really wanted enjoyed my trip with volaris."
Cons: "There’s nothing I can really think of it was a great experience."
Pros: "The crew was helpful and professional. The plane was clean and orderly."
Cons: "The flight was VERY late (about 4 hours late) with no reconciliation for the massive tardiness"
Pros: "I don like it is a bad airli e"
Cons: "I don like nothing"
Cons: "That delaeyd my lagget and i lost my flight to dallas and they didnot healp"
Cons: "Left 22 minutes late, there was a bomb scare, we made a emergency landing and after one hour we are still on the plane with no ens in sight."
Pros: "Good time and no delays."
Pros: "Web check in was super easy, the flight was on time and all the crew was really nice."
Cons: "No complimentary drinks or food, no entertainment on board."
Pros: "No water you have to pay"
Cons: "For everything they not given you a glass of water"
Pros: "Everything but the seats were fine."
Cons: "Seats were terrible! Bumpy, uncomfortable to sit on even for the hour flight."
Pros: "The aircraft seats were nice. The departure was delayed, but the takeoff and landing was fine."
Cons: "Which airline operates today where the ground staff and the flight crew don't speak or understand English? All announcements at the gate were in Spanish and most of the announcements by the flight crew were in Spanish too. Only the pilot made announcements in both Spanish and English. Thank God! And what's with not letting passengers have their headphones on during take off and landing. Low-cost airline doesn't mean Low-IQ."
Cons: "That it wasnt a real ticket and i had to buy one at the airport. Help was useless and everyone pointed fingers at each other. If volaris made a mistake that is irrelevant... i gave my money to you guys not them and you as a middle man did not live up to your part of the bargain"
Pros: "Travel time"
Cons: "No real food only snacks"
Pros: "The worst experience since, besides they weight your luggage before check-in, they do it again right before you take the airplane. The cost for register a luggage os 45usd!!!!! Wtf..."
Cons: "The worst experience since, besides they weight your luggage before check-in, they do it again right before you take the airplane. The cost for register a luggage os 45usd!!!!! Wtf..."
Cons: "Charge 50 dollars for one baggage. when other airlines charge 25. Bad service."
Cons: "checking in process, Over one hour in line which. 2 people 1 regular bag $55 dollars. Pay for everything on the plane except water. Poor ventilation. Couldn;t even lay tray down without it sticking in my gut, I could go on. I fly quite a bit and this was probably the worst experience"
Cons: "Tried to pre check a day before the flight using Volaris app and wasn't able to complete the process, as the app was timing out and it was forcing me to buy a seat in the plan, which I wasn't interested in. It seems to me that the airline is trying to nickel and dime you in every opportunity they have as they wanted to charge us 50 USD extra as our carry on luggage was under the 22 LB restriction but our backpack added 2 pounds. I have never seen an airline that is weighting each and every passengers backs and purses during the boarding process to see how much more money they can get per flight. Also, I found it kind of funny that after take off the flight attendants were selling the empty seats in the front which didn't had more leg room (not first class) but were just closer to the cabin. You are already charging for sodas, CAN YOU JUST STOP THERE?"
Pros: "On time"
Cons: "Seat cushion had sunk in so it did not support me. I’m 135 lbs. space was cramped."
Cons: "They checked us in, at the 2:00am boarding time they told us there was something wrong with the plane and they had fix it. Finally, at 6:00am they canceled the flight. We won’t be booking volaris again."
Cons: "Kiosks in Mexico City on the way back were closed in the middle of the day. There was no one to talk to or get my boarding pass. Horrible old planes with tiniest seating. Never again."
Cons: "The baggage never arrived and the customer service is beyond terrible"
Pros: "Punctuality, friendly flight crew"
Cons: "Boarding was an unorganized free-for-all"
Cons: "My luggage was opened and electronic items / gifts were stolen. I am upset because customer service never answered to resolve the problem."
Pros: "La posibilidad de viajar a Chicag sin escalas"
Cons: "La línea Volaris o por lo menos el avión en el que viajamos es muy viejo. Y el mantenimiento deficiente."
Pros: "On time"
Cons: "Bad service"
Pros: "The crew was very nice and attentive."
Cons: "The flight was 2 hours late. It took too long to board once it started. We had to take a shuttle to another building and stand and wait for 20 minutes in a line on a ramp. No option to purchase a sandwich on the plane, nor real food options in the terminal"
Cons: "very little leg room"