Find Cheap Flights from São Paulo Guarulhos Intl to New York

Didn’t like the fact that online check in didn’t work on the Delta app.di

The wait

The screen didn’t change in time

The flight attendants were all helpful and pleasant. The seats were comfortable. We were provided with plenty of liquids.

The landing was pretty tough and we took off almost a half hour late.

Seats more comfortable, plan wasn’t too full

No charging port for cellphone.

Crew was sort of apologetic

I checked in online early and selected a window seat with an isle next to me. After take off I realized my flat bed seat was broken. The crew should have seen this before because none of the buttons on the control panel were illuminated, however they said that they didn’t know because it wasn’t reported. So I switched seats mid flight to a much less desirable middle seat. This time I quickly discovered the entertainment system was broken and that was why they had the empty seat in the first place. So I paid thousands of dollars for a choice between a broken chair or a middle seat with a broken tv. Then when I went to get my bags I had to wait a lot longer than I should have because they did not put the “priority” sticker on my luggage tag so it came out last. Business class fail by Avianca Brasil. I expected better. Not happy. Waiting for some kind of apology and refund from the airlines. I think I will be waiting a long time.

Good clean new plane, crew very helpful.

The flight departure time was retarded 2hours after having booked it. The food has a long way to go to be good.

Nothing

The fact that Avianca Brasil and Avianca Are to different companies and they do not respect the status of Avianca flyers. Thumbs down

Nothing!

Horrible customer service! The staff in Brazil are extremely rude and racist! They canceled my flight with no notice email or anything!

Almost everything was perfect!

The flight attendants offered an OK service to me, I don’t give them 5 stars only because I noticed they were unfriendly and a bit rude to other passengers.

The boarding unfortunately the Quito airport it’s too small

On time, fast boarding

Efficient and respectful staff. Treat to have wine with the pasta dish that was served.

I am only 5'2...a short woman so the seat does not fit me . My feet can not rest on the floor and the headrest does not adjust for me. It makes for a most uncomfortable 18 hours from Lima.

Ease of boarding and good communication from pilot

Flight attendant was gruff when communicating. She seemed angry when providing information. It was a short flight, so not a lot was offered, which was totally fine. However, when she walked down the isle with water, she appeared to be looking at the ceiling and didn’t stop to check if many people wanted water, including me.

delayed. missed my connector and had to rebook to a later flight

All great!

Easy boarding and finding seat; good food and liked that wine was available, good movies to choose from

Seat was not comfortable, I am 5'1" and the head rest was too high, fortunately I had my own foam neck support. Bathrooms could use more cleaning during flight as one was grossly covered with urine right after turbulence was experienced. One crew member appeared to be having a bad day and seemed unhappy to be at work and was impatient with all.

The pilot arrived 1.5 hours late and my bag was out on another flight, further delaying me. Terrible.

Flight attendants were very polite and the personal entertainment screens were great!

Nothing

The flight at first had a 3 HOUR delay do to a "mechanical breakdown". We were told that they were going to bring another airplane from Rio de Janeiro. After the 3 hours passed they were only announcing in Portuguese to board the original plane. They never changed planes or provided a clear explanation to the passengers. Many of us refused to board. This was one of the worse experiences I have ever had. The staff was disrespectful and would not help us. We ended up taking another flight until the following night!!

The food and entertainment

The seats were the smallest seats I've ever say in and I felt claustrophobic. Checking into this flight was a disaster and impossible. Tam would redirect me to Tam airlines and Lan would redirect me to Lan. The Lan customer service was unable to get into the Tam airlines flight so we emded up with the most awful chairs in the airline. I wish they would fix their website so checkin isn't as frustrating as it was for me. I understand the airlines merged but if each airline is unable to access eachothers flight then how exactly did you merge? ALSO when we got off the first flighy to connect in this one they gave us no explanation until 20min later to where we should commect to this flight. They MADE US WALK A 20min WALK TO ANOTHER TERMINAL WITH ALL OUR BAGS. It was awful. If your gonna need people to walk to another terminal the least you can do is supply a shuttle.

Attention with passengers! Company aérea excellent

My in flight experience was awesome and that was all thanks to the hospitality of the crew. They were all well spoken and well mannered people. Very attentive one person inparticular i didn't get her name but she took care of my section as if we were her house guest.

I had a ales seat so of course there was a ton of shoulder bumping outside of that all was well.

Excelente service

A little more atention for people with have wheelchair

There was a child on my seat and I asked the crew why he was there the attendant asked me if I would not mind switching seats; when I started to answer that I had requested that seat for a reason, she told me to come down. Nevertheless things were resolved but I felt that they were not pleased with me.

Nothing

Condescending staff, lackadaisical crew, pitiful excuses of why we were delayed.

It was great, but returning home was bad

The only decent point was the food. Not great but at least edible.

Since check in in São Paulo was a complete chaos. There were only 2 people helping on check in (in machines) and these people were still not helping people (like me) with questions about on how to do check in in those machines. On the other hand to dispatch the bags there were almost 8 attendants to receive the bags. Ridiculous! I’ve tried calling American Airlines and Latam several times to assign a seat for me and they swore there were only middle seats but I know how airlines work to make extra money on these seats. At the end, they only gave me a middle seat option and I had to take I.t of course. On the plane I realized there were dozens of empty seats and yet they made sure not give them to me or anyone else. Unbelievable! Unfortunately I still have to use AA on my way back to Brazil. After this, I’ll chose another airlines for sure. Also, the 3,4,3 arrangement is ridiculous: there’s no corridor space making people touching you everything someone passes by your seat. And boy! Those seats are so uncomfortable and there’s no way to incline the chair so you can even have a little rest (because it’s impossible to even sleep on those seats). The crew were simply doing their jobs! No pleasure! No smile! No engaging with anyone unfortunately! They looked miserable and I asked for water and the flight attendant NEVER brought me anything. Seriously! Water is free!

Rude and disrespectful

It was a delayed for 4 hours and even then was another dalayed of 48 minutes

Nothing

Took forever to check in even though I got to the airport well ahead of time. The self check in stations were not working. The flight was delayed for 2 hours

The friendliness of the Avianca Staff.

The food, entertainment

Turbulence

Poor costumer service . Luggage was wet . All of the clothes ruined

In-flight entertainment was good and headphones offered without being asked. Blankets were placed on seats for those who wanted one.

TSA agents at Panama Airport are the rudest people I've ever met. Ruder than TSA Agents is USA if you can believe that! I've flown out of Panama several times and they are rude every single time. Seats on plane are very uncomfortable.

No in-flight entertainment so very boring

More of the same. Because of all the initial buffonery when we get to the gate for the connecting flight they us that my wife didnt have a seat and the flight was full.

Ran out of the best meal option in Business Class...

Very short flight so not much to comment.

Not that I didn’t like, but there was no entertainment and no beverage on this flight. Maybe add a “N/A” as an option in the survey. Flight was delayed, but we were kept updated.

The crew on The flight was efficient and friendly.

The flight was so crammed. I understand there's the possibility of flying on a fully booked flight but if it took an hour to load the passengers how quickly can you realistically get 400 passengers out? Plus it prevents everyone from having an overhead cubby. You need to reconfigure the flying experiwnce.

On time, clean and comfortable

The only challenge for me was they couldn't take my form of payment on the plane for some food so I was out of luck. I had a Mastercard debit from the states. It is also a loss of revenue for you guys as well. They couldn't take the apple pay from the passenger next to me either. I know it's a lot of systems to update

The crew was very nice and friendly

The discomfort of the seats!

Awfull boarding process. They didn't have system!

Espaço conforto não merece esse título.

Was charged 50 for my bag

Hostess were professional and warm

Seats was too tight, no leg room and no room for stretching

Seats more comfortable, plan wasn’t too full

No charging port for cellphone.

Seatback tv.

Stewardess berated a man for leaving his backpack on the floor in front of him rather than politely addressing the issue. She told him you know better than that and don’t ever do that again. It was totally uncalled for.

Crews were nice

Very quick and on time.

Everything was Fine

Good clean new plane, crew very helpful.

The flight departure time was retarded 2hours after having booked it. The food has a long way to go to be good.

Nothing

The fact that Avianca Brasil and Avianca Are to different companies and they do not respect the status of Avianca flyers. Thumbs down

Nothing!

Horrible customer service! The staff in Brazil are extremely rude and racist! They canceled my flight with no notice email or anything!

The flight was delayed by three hours (reason unknown) and the entertainment on flight shut off once and then froze for 20 minutes

NOTHING

2.5 HOURS DELAYED

Efficient and respectful staff. Treat to have wine with the pasta dish that was served.

I am only 5'2...a short woman so the seat does not fit me . My feet can not rest on the floor and the headrest does not adjust for me. It makes for a most uncomfortable 18 hours from Lima.

The cabin was kept quiet, dark and orderly for the night flight.

Same as above. The seat in economy is truly an endurance test. No way to go to sleep.

It got us to London. My bags were quickly available.

The seats were SO. UNCOMFORTABLE. I didn't sleep at all and have a headache because of them. Absolutely atrocious. The food was meh. One of the flight attendants was so rude I dreaded every time she headed over. I'll be flying with Delta in the future.

Easy boarding and finding seat; good food and liked that wine was available, good movies to choose from

Seat was not comfortable, I am 5'1" and the head rest was too high, fortunately I had my own foam neck support. Bathrooms could use more cleaning during flight as one was grossly covered with urine right after turbulence was experienced. One crew member appeared to be having a bad day and seemed unhappy to be at work and was impatient with all.

?

Delayed. Charged for my bag even tho i have the United explorer Visa. Skipped me with pretzels and when I asked for some, it was as if i was asking fir something extraordinary!

Ease of boarding and good communication from pilot

Flight attendant was gruff when communicating. She seemed angry when providing information. It was a short flight, so not a lot was offered, which was totally fine. However, when she walked down the isle with water, she appeared to be looking at the ceiling and didn’t stop to check if many people wanted water, including me.

Flight attendants were very polite and the personal entertainment screens were great!

Nothing, they had been VERY unprofessional and incompetent, they lost the luggage and is been now two days of going around back and forth with phone calls to AA and Latham, needless to say this has been a great inconvenience for the passenger and I'm constipated because of it!

The boarding process was disorganized.

Nothing

The flight at first had a 3 HOUR delay do to a "mechanical breakdown". We were told that they were going to bring another airplane from Rio de Janeiro. After the 3 hours passed they were only announcing in Portuguese to board the original plane. They never changed planes or provided a clear explanation to the passengers. Many of us refused to board. This was one of the worse experiences I have ever had. The staff was disrespectful and would not help us. We ended up taking another flight until the following night!!

Had items stolen from baggage.

Nothing about flying with them is good. If you have small children stir away, pay $500 more on another ticket and it will worth every penny. Not worth the headache, hassle, stress, and every other horrible emotion they will make you face. Just flew NYC - Sao Paolo and the customer service prior to the flight, and the workers at check in at the airport were useless. They are rude, inefficient, they have no idea what's going on, they will screw up everything about your flight and won't even say sorry. There were people on the preferential line and normal line crying, doing live videos on Facebook complaining about the wait and lack of professionalism, people screaming, older folks upset, all because they don't have enough staff to move things along and IF ANY PROBLEM arises at check in they won't help you and the line will stop for another half an hour. This happen on both airports and the airport workers who were trying to calm things down said it's a normal occurrence with TAM/ Latam and that's what you get for flying with them. Never , ever, ever again......

Excelente service

A little more atention for people with have wheelchair

Attention with passengers! Company aérea excellent

Crew was sort of apologetic

I checked in online early and selected a window seat with an isle next to me. After take off I realized my flat bed seat was broken. The crew should have seen this before because none of the buttons on the control panel were illuminated, however they said that they didn’t know because it wasn’t reported. So I switched seats mid flight to a much less desirable middle seat. This time I quickly discovered the entertainment system was broken and that was why they had the empty seat in the first place. So I paid thousands of dollars for a choice between a broken chair or a middle seat with a broken tv. Then when I went to get my bags I had to wait a lot longer than I should have because they did not put the “priority” sticker on my luggage tag so it came out last. Business class fail by Avianca Brasil. I expected better. Not happy. Waiting for some kind of apology and refund from the airlines. I think I will be waiting a long time.

Avianca served lunch!! And flight left on time

Airplane was clean and New.

Only 4 bathrooms 2 in each isle and one of them in the middle of the flight stop working causing long lines.

Breakfast was not good