customer service on the ground at Viracopos and Ft. Lauderdale
service during the flight -
Viracopos although still being finished is 100km from Sao Paulo but easily reachable by bus (LIRA) via highways Anhanguera or Bandeirantes. The traffic is significantly lighter than to Guarulhos the major airport in Sao Paulo and therefore shorter time wise. It also offers connecting flights to major Brazilian cities.
delay at take-off which nearly costed me my connecting flight
confusion at Ft. Lauderdale at baggage claim ( this was minimized by the Azul staff). No clear information provided by the airport staff and lacking of postings
The seats were certainly comfortable. I enjoyed the ability to sleep and not be disturbed.
Agent asked if I wanted to upgrade to Business I thought for $49.00 which was incredible. When I checked my account it was $499.00 there really is no way to say 49 and 499 and make them sound the same. I am really upset that he doesn't know the difference between the two.
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