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The food was worse than any other European airline I flew.

I need it a wheelchair which was provided right away was a great experience whit Austrian Airlines .

Hospitality and service of the staff were excellent. Food was good. The seat was not as comfortable as the other Airlines that I have experience with.

I was in the premier economy and enjoyed the room and the comfort. Although I will say that it would take a real expert to make the location of the place to plug in headsets and chargers more difficult. With all of the room available it makes no sense to bury those connections and to make it so difficult to use them. The couple in front of me needed to use the cell phone light in order to see where to plug in a charger. The seats are comfortable and the food was good.

No way to add a bag without getting in line at the counter, which took at least half an hour. No WiFi.

The preboarding and the gate organizing management was poor, unorganized and mismanaged. While standing in the business line I kept getting ignored and the personnel kept checking in others, right in front of me until I finally spoke up and pointed out their clear signs of ignoring me while patiently waiting to be checked in. Once checked in the gate the personnel kept chit-chatting and not managing which group is to board, being totally nonchalant, unorganized and behaving amateur-like . Very unprofessional and unlike the quality the Austrian Airlines brand otherwise provides. The crew on the plane are always fantastic and the best. What a shame the crew on the ground was so mediocre.

Flight delayed with no explanation. Boarding was confused (proceed to plane, go back to waiting area).

Last few years I didn't not have great experience with United Airlines.

My layover in Vienna was supposed to be 35 minutes but because my flight was canceled I had to wait in the airport for an additional 8 hours.

Very efficient and profesional .One of the best. I had 20 minutes between 2 flights and still made it amazing.

Horrible. Nothing was provided. They pushed us off on to Lufthansa who wasn’t willing to offer us anything as it was not their fault.

I like to do online-check-ins. With this flight it was not possible because it reported (data entry error). I double checked everything and changed how my name is represented, but I could never get passed the error. The customer service could not help me. Had to leave earlier to the airport. A long line of people were waiting to check in. There were only 3 check-in counters for more than 100 people waiting. Instead of opening more, they closed one of the counters. I got assigned a seat almost all the way in the back in the middle. A lady at the gate was able to assign a seat with more leg room at an isle. I liked the offer of snacks and drinks during the flight. A nice touch.

Seats were cramped, too little room, not particularly comfortable. Service was excellent.

This leg of the trip was ok, though the check in agent could have given us assigned seats. I have a feeling though that agent could not as it became clear later on. Please see below. However, the leg from Zurich to San Francisco was horrendous. We only had less than 1.5 hours to transfer to a different gate using transfer train. We asked at the business lounge and were told to see the gate agent. When we went there there was a long line. As we approached business class desk, we were yelled at and the agent said "I will not talk to you". After a long wait, we were then told our seats will be assigned at the boarding time!!! After a time, the agent announced for volunteers as the business class was overbooked. We did get seats in the end but were separated at which point, we just decided it was not worth trying to ask for seats. I am not sure I will ever use Arrant Grant. I understand the Arrant Grant need to charge commission. However, what Lufthansa charged $10315.80 Canadian dollars ($7316.17 US dollars) was so much less than $12670.80 Arrant Grant charged me. I think commission of $5354,53 US dollars is too excessive. Also, I tried to upgrade to First Class and was told that we had upgraded once already and couldn't upgrade again. So, a terrible experience.

I got a fortunate upgrade to First Class. The trip was outstanding in every regard, with a particular shout-out to the crew, who were outstanding.

Only the dishtray thing. The leg room was reasonable but the trays sitting too long and space small no space with food plastci cover and utensil wrappers. It got cluttered fast. Perhaps provide tiny trash bags?..

Boarding was very slow and unorganized. As a result we were delayed for 25 minutes crew is not friendly. food , entertainment and service was mediocre I bought in flight internet and paid $42.61 it did not eben worked after 10 minutes and no one helped I would like a refund on that please

There's no entertainment or food service. It was a good flight.

The flight from Zurich to Montreal was not a good experience due to 3.5 hour delay

I thought the flight crew was very attentive and the food was excellent. The only issues I had were the flight delays. A small one out of Sarajevo and a longer one out of Zurich.

Excellent hard product, excellent staffs. Lousy app and website that can’t be trusted. App says I have to change my flight due to operational issues. Message was cryptic and misinformation. Have to contact my own travel agent to make sure flight wasn’t cancelled despite Turkish Airlines app and website both denied checking in. Went to airport and had no issues checking in and boarding passes issued.Frustrating and anxiety ridden 24 hours before flight time.

Excellent!! The flight had a chef onboard and each course was served separately from a gourmet cart. Haven’t had this experience for a long time for business.

Boarding was slow -- we ended up being late to take off. It was a packed flight, and there is no effort to board in any orderly fashion. The signage went up pretty late too, so figuring out where to go added to the chaos. The food disappointed me this flight with choices that were not totally to my liking.

Everything could be better.Call center is so bad.You can't fix anything with them.

I’m leaving it really bothered me. My bag did not come in on time and I had medication in that bag that needed to be in the refrigerator and I still throw it out. Are you going to buy things because it came so late

The food and drinks were good. Other than that airplane cabin and bathrooms were dirty and airplane was HOT.

I did not like 2 3 2seating. The food quality was declining. The appetizers were good. But the main course was limited and I had to send back my lamb chop which was too dry. The meal before landing was disappointing and not appetizing.

Very good. As expected. Have used their service several times. Highly recommend

for the second time disappointed with TK, they like JAT = joke about time

The plane is cramped and there is no space to move. The seats should not recline because when a person in front drops their seat you are trapped and you can't even see the entertainment screen because it is right in front of your face. I like that checked luggage is included. The food tasted good but they ran out of breakfast choices. The crew is nice.

We left nearly 3 hours late...so that was not a good experience. We boarded and then ended up about 1 hour stuck at the gate. Not a good experience.

It is completely insane to me that first class does not include WiFi. Also does not include lounge access. Port for phone charging did not work. The crew was absolutely lovely, and the food was excellent.

I appreciate how quickly and kindly the people at the gate at DCA accommodated several of us who wanted to switch from the 6pm flight to the 5pm flight at the last minute. The flight crew was helpful to us too (dealing with luggage).

Went from a plane with free internet to a plane with paid internet. The entertainment screens didn’t work. Crammed in the back and the crew hit my knee with the cart really hard - it hurt. No apologies. I’m still limping today.

Very uncomfortable and cramped seats. Everything else was okay, the crew members were nice but nothing was exceptional.

Check in went smoothly. Flight attendant who was assigned my area barely paid any attention to me! She acted as though she was extremely busy and flustered. Maybe she was new?! I told her to change the language on my screen, she said she’d come back to help me but never did so I was able to solve the problem on my own. She came back and said she’d made adjustments on her end. Highly doubt it because I found the setting to change the language! Also, I noticed everyone was eating before we landed so I pushed my help button and she never came so I got up to find her to ask her if I can have breakfast. She said they are not serving breakfast but I can have a sandwich. Yes, that was her response as I saw everyone eating breakfast!!!

Terrible flight attendant. Rushing me as I ate my salad and appetizer. Served my dinner while I was still eating my salad. My dinner was dry and very salty. He asked me what I wanted to drink, I said flavored sparkling water. He said we don’t have that we have plain sparkling water. I’ve flown United many times and I know exactly what they have. 10 minutes later he asked me what flavor sparkling water I wanted. Did this with an attitude as if he was being bothered!

United staff were very communicative, the new starlink Wifi is amazing as I was able to work easily.

Starlink internet made the flight time shrink and I was able to work.

Seats are made for children. An 8 hour flight with tiny seats is more like a cattle car. Lost bags at Rome airport caused a 7 hour delay.

Good. Boarding was rough for a mobility assistance passenger who had to stand forever. Food was ok at best. Everything else was good

The plane was delayed about 3 hours for takeoff due to mechanical/electrical issues. The actual flight after takeoff was smooth, piloting excellent, landing great. The food served before landing at CLT airport was terrible.

After flying on Icelandair to England and getting a greeting glass of champagne, free drinks and salmon I returned to the US on United for around the same price and got told immediately that I would have to eat a vegetarian meal because everything else was gone and every time I paused thinking in flight entertainment I got advertisements on the screen. On the Icelandair flight I had a great selection of documentary films and on United I was reduced to watching the Spider-Man movie. Guest which airline I look forward to flying again?

I'm a nervous, autistic adult. The staff were very friendly and answered my questions and came by at regular intervals to check everyone's comfort. They even resolved a fight between two couples in front of me!

Such a comfortable flight! Food was yummy and staff was very friendly! Will absolutely fly Lufthansa again.

There was a stewardess walking up and down and keep spraying room refreshner on people heads and faces. I had to bread this and smell like a room freshener afterwards not to mention was keep falling on my face. It was terrible.

The flight from FRA to SFO was uncomfortable. The crew allowed people to change seats after boarding finished, but then made some people move back to their seats but not others, which resulted in my wife and I having to sit in two middle seats for an 11 hour flight. The entertainment system was not working well throughout the flight, and stopped working completely around hour 8.

Inflight food quality is definitely declining. Only one hot food was served and rest of were boxed meals. That’s not how was done before. Better to fly Asia or Qatar carriers for better service.

Apparently there was a medical emergency after boarding was completed. It took nearly two hours to resolve the situation and get the passengers in the air. I feel the near two hour delay was excessive and should have been handled better (we saw the woman who had the “emergency” walk off the plane without assistance).

No one came to pick my mom up with the wheelchair