Major miss in rescheduling causing us to miss flight.
Last minute change to our terminal and gate made our well-planned departure hectic and less enjoyable experience. Luckily we were at the airport 2 hours before the scheduled flight. We were moved from Terminal 2 to Terminal 4 right when we arrived at the gate. Although Delta had a shuttle that allowed us to move terminals without going through security a second time, the shuttle dropped us off at the bevy of the terminal. We had to walk over 3 miles to get to the very last gate, and the moving escalators were out-of-order. It also did not have any bathrooms or fast food, even just hot coffee, nearby. After reaching our gate, my son who has asthma was sweaty and had to use his inhaler again.
Missed flight because flight was delayed from Grand Rapids
Pros: "I would like to have ore of a grace period to check baggage."
Cons: "The cabin was a little cool for me during at least half of the flight"
Pros: "We left on time and arrived early. The seat in comfort class had excellent leg room."
Cons: "The food was mediocre, to say the least."
Pros: "The flight attendants were excellent, pleasant, and professional."
Cons: "The video system went down for a period of time."
Pros: "Pedro helped me in Punta Cana with a wheelchair he went out of his way to make sure I was okay and comfortable. He was amazing! I so grateful for him."
Cons: "The trip from Atlanta Georgia to Austin Texas was TERRIBLE!! The delta staff working the counter in Atlanta were rude, I was actually forced to get a complete stranger to help me with my wheelchair because there was no staff to help me. I was yelled at by delta staff. It was a horrible experience."
Pros: "Even though they were just serving water and coffee. The attendant took it upon himself to retrieve the Ginger Ale i requested!"
Cons: "The seats are tight. but hey its an airplane, what can i expect!"
Pros: "We had exit row seat, most uncomfortable ever, video devices both broken. Will never sit in exit row again would have been better off in basic economy"
Cons: "Fix broken seats and tv screens"
Pros: "We were able to fly standby on our original 2:30p flight but had to return to DCA for checked baggages later that day"
Cons: "Connecting flight from JFK to DCA was moved from approx 2:30p to nearly 8p, making our layover 7+ hours, as opposed to 1-2 hours. No reason for this change was provided. Delta crew member in JFK was rude and unhelpful. The second agent (who ultimately booked our standby tickets for our original connecting flight) was more pleasant."
Pros: "boarding the plane was simple and easy, and the flight crew, what I saw of them were friendly and attentive to first class only."
Cons: "another boarding passenger had to explain that I was in his seat, because the lockers/overhead bin for my row was over his row making seating confusing. the cabin seats were so close to each other that a normal sized person could not sit without elbowing the person next to him or her."
Pros: "Boarding was on time and the process was efficient."
Cons: "The flight attendant could not serve coffee or tea due to "no potable water" onboard! The electric outlets at each of our first class seats were not functional, both the USB ports and the electric plugs did not work so we were not able to charge our phones during the flight. When I mentioned this to the flight attendant her response was that she had not received a report that the electric was not working. No other assistance was offered. There was very little legroom even though these were sold as first class seats. The plane was old and dirty, the armrests were sticky."
Pros: "Call back service was best part."
Cons: "Booked ticket through venture card points. This meant that the email address and phone number to contact us in the event of changes was mediocre information. I was informed from Tripit that the flight was delayed, not by Delta. Reservation personnel took logical course of action to find new flight for connection that we could make because of delayed initial flight. I would recommend that they first see if there is an earlier initial flight that the customer could make, then look at finding later connecting flights. We found out about delay 8 hours prior, so we had plenty of time to get to the airport earlier. Total delay required me to take additional day off of work."
Pros: "They let us preboard because of my handicap. And we slep through boarding til we landed."
Pros: "Quick boarding"
Cons: "Had to sit directly next to the engine and it was very loud."
Pros: "Gluten free options! We have celiac disease and nice you offer GF options."
Cons: "Seating was done at the gate Didn’t appreciate being placed near the bathroom when it was evident the flight was not sold out"
Pros: "The flight was great. The crew was great. The plane was great. I would highly recommend Delta over every other airline for travel within the USA."
Cons: "The airport in Minneapolis is ridiculous. If you get a short lay-over, then hope you did your sprint training. I avoid this airport as much as possible. Had no choice with this flight."
Pros: "I flew on a basic economy fare (I understand the restrictions) and was seated in Economy Comfort +, so that was appreciated."
Cons: "I could see on the Fly Delta app that I had been placed in seat 10B, but neither the app nor my boarding pass gave me a group to board with, so I assumed that I needed to board with group 3, which necessitated gate-checking my rollerboard bag. Only when I approached the gate to board did I notice on the info screen that I had been "upgraded" to Comfort + and granted boarding with the Sky Priority group. I wish this had been clearer so I could have avoided waiting to board and gate-checking my bag. Minor inconvenience but room for improvement on Delta's part."
Pros: "On time, pretty friendly crew"
Cons: "Too small a plane for that long a trip. Bathrooms were VERY small & rare."
Cons: "Flight was canceled due to weather. Was told I could get reimbursed for a rental to drive from ATL to SAV. When I went back to Delta after getting home to Savannah, was told there is no reimbursement for car rentals."
Pros: "The flight was on time and not over booked."
Cons: "The seating was cramped. There were mediocre snacks, but no food or entertainment."
Pros: "Gate personal kept us notified about flight delay. Flight crew was very positive on plane and they were as miserable about the delay as we were. Snacks and drinks were brought out. The gate crew keeping us updated is what saved the name of Delta. If she didnt do that people would have been angry."
Cons: "Flight was supposed to depart at 0730. Actual departure was 1045. Three out of seven of the flight crew were not happy about how badly they were being treated by call center and /or management while they were delayed with us at gate. Snacks were brought out because of delay but they were just junk food. Nothing I could eat due to allergies."
Pros: "Excellent leg room. Comfy seat"
Cons: "Seat couldn't recline back. Was a little uncomfortable for a long flight. Chair had crumbs on it before I sat down-it was easily wiped away meaning no one had cleaned the chairs or looked at them beforehand. Absolutely freezing. Wearing long socks and boots and my feet still felt frozen by the end."
Pros: "Staff lovely"
Cons: "Flight delayed so we got bumped to a later connecting flight An eight hour trip became a 12 hour trip"
Pros: "Seats were comfortable"
Pros: "Everything went as I had expected it to, and as I hoped it would. Delta was super on both legs of the journey to Philadelphia."
Pros: "Short flight"
Cons: "Too cold Not friendly boarding agent"
Cons: "waiting on the tarmac for 40 minutes"
Pros: "In flight entertainment was great, lots of snack options."
Cons: "A lot of confusion between ground crew and plane crew. They insisted on prepping the plane for food service even though we had waited for several hours due to mechanical issues and weather delays. It was 3am folks and the last flight leg was 45 min... we all just wanted to get to our destination. It took 50 minutes to prep that plane... there were infants crying and people were miserable and exhausted. The only word that comes to mind is dehumanizing."
Cons: "Had a death in the family and no one would help me get back home"
Pros: "Good crew"
Cons: "No entertainment"
Pros: "The crew was very accommodating and helpful and the new entertainment systems with the free movies are awesome. Because of the heat in the cabin we received additional beverage service and follow up waters"
Cons: "The air above my seat wasn't working for the duration of the flight and there were problems with the air throughout the cabin so it was uncomfortably warm for the whole flight."
Pros: "Great crew presentation of safety and other announcements, friendly anf courteous, except..."
Cons: "crew seemed to arbitrarily decide not to serve anything on the flight. Announced the flight was too short to serve anything, so they didn't even try. I've flown this hop many times and have never heard this excuse."
Pros: "Flight took off and landed on time"
Pros: "Smooth. Great Staff"
Cons: "No complaints."
Pros: "We were kept informed about the delays. I was was automatically rebooked on connecting flights because of the delays."
Pros: "It was as fast!!"
Cons: "Nothing was offered, my bag was checked at the door but no big deal"
Cons: "Travel delays and cancellations on the return to ATL was the big issue."
Pros: "Easy loading and unloading the plane. Friendly staff"
Pros: "I needed to change my flight because my international flight from Buenos Aires was delayed due to a national work stoppage and I would miss my scheduled Delta flight from JFK to SAV. The cost difference to take a flight later the same day was exorbitant (over a $500 additional cost to the price of the original ticket) so we elected to fly back to SAV two days later. I do not understand how airlines can get away with charging such exorbitant ticket prices--these prices should be regulated!"
Pros: "Delayed flight so water and snacks distributed before the flight"
Cons: "No issues"
Cons: "There was no food or entertainment on this flight. But then I didn't expect any food, drinks or entertainment"
Pros: "Flight time was short. boarding was organized."
Cons: "No refreshments. (Turbulent weather) makes sense, it felt like there were Windows where they could have offered some water."
Pros: "Flight was fast and direct."
Cons: "Flight left 45 minutes late because the crew wasn't there."
The charging port for my seat was not working
There was no entertainment and again, the seats were very cramped and uncomfortable.
Cons: "San Salvador gate is to small, everybody on top of each other"
Cons: "We didn’t even have a pilot, had to call and find one because our pilot that was scheduled “forgot to call in sick”. We were already delayed by 4 hrs so this made it delayed by an hour more!"
Pros: "Crew was friendly and nice"
Cons: "Absolutely no covid regulations in place, completely packed flight, boarding was horrendous everyone going in at once"
Pros: "Smooth ride, great crew, free flight entertainment with screen built into each seat."
Pros: "Everyone was very accommodating."
Cons: "Not much at all. Everyone was very accommodating"
Cons: "We got delayed claiming it was weather for 15 hours."
Pros: "Polite crew"
Cons: "Nothing. Easy going flight"
Cons: "Provide notice about baggages were loaded on one next flight."
Pros: "Crew did a good job handling the full flight."
Cons: "I had selected seats thru justly.com. Paid extra. I was not given the seats I had selected. American Airlines refused to acknowledge the confirmation for seat assignments that I had received thru email from justfly.com and Finnair."
Pros: "Direct flight"
Cons: "Our flight was delayed for two hours because of a mechanical issue. When we reached Savannah we had to wait to get to a gate to get off the plane."
Pros: "Plane was clean, wifi worked"
Cons: "Flight was delayed 2.5hrs, had to wait on tarmac 30min to take off and 15min to get to gate, bumpy flight. Jerky inputs from pilot."
Pros: "The catering was on point."
Pros: "Great crew and service"
Pros: "It was a great flight. It was on time, and the plane was clean and the stewardess was courteous"
Cons: "It was a great flight."
Pros: "the wi fi"
Cons: "They give me the same seat that other passager has"
Pros: "The crew was friendly and kept us informed of ongoing issues."
Cons: "There was not enough fuel to make the connection in Charlotte as well as mechanical issues with getting the luggage off the plane resulting in being stuck over night. Also they lost my bag."
Pros: "The only good thing on that plane was the crew. We where grounded in board for three hours because of a water leak in the kitchen... My seat had a hole were the ashtray used to be filled with garbage, the tray was filthy when I pulled it open, the overhead light didn't work"
Pros: "Wi-Fi and USB ports worked great. Seat was comfortable after 11 upgrade. On time"
Cons: "Having to pay extra for a exit row seat"
Pros: "The crew at the airport was outstanding .. getting out of their way to help us"
Pros: "Everything was great on the AA flight"
Pros: "Very attentive first class stewardess. Loved the comfort of the seats and extra legroom in first class."
Cons: "Wish wii was free. At least for first class."
Pros: "I didn’t like anything. I was stressed the whole time because my flight was late in Abilene and was going to cause me to miss my flight in Dallas to Portland possibly and I had to run through Dallas to make it on time."
Pros: "Flight was bumpy because of storms in the area but the crew did a great job of keeping it calm and making sure passengers were taken care of."
Cons: "We sat on the tarmac when we landed for 20 mins for a reason not really made clear. The captain said that the alley was blocked but didn’t really keep us informed other wise."
Pros: "Flight did not take place because of cancelled return flight. the whole itinerary was cancelled."
Cons: "because of cancelled flight I had to schedule a new itinerary directly through American Airlines. The cost increased from $947.50 to $1,873 plus airport parking for 17 days."
Pros: "We arrived thirty minutes ahead of schedule even after sitting on tarmac for a while. Seemed like a relatively short flight!"
Cons: "I wish they had outlets near seats but that's more of a general suggestion."
Cons: "The flight was delayed 3 times. Little knowledge from front desk, relied on my phone for updated info."
Cons: "Kayak scheduled my flights too close together, with airlines that wouldn’t handle my checked baggage. When my first flight was late, I missed my connection and had to buy a new ticket, as the airline couldn’t or wouldn’t change my itinerary. As I was in a foreign country without a phone or computer and with very limited time to fix the problem, I just had to buy a new ticket."
Pros: "The crew were amazing! The flight was smooth"
Cons: "I was on row 24 and my seat did not recline and the person in front of me seemed to recline more than anyone else did. Could not Get comfortable"
Pros: "Flight wasn’t full. We were able to relocate to exit row seating. I love preassigned seating."
Pros: "Everything was fine except..."
Cons: "The directions don’t work to connect to in flight entertainment."
Cons: "Not BA's fault, but I didn't like the long flight. I liked the pillow and blanket provided."
Cons: "The man at the gate was rude and tried to tell me I needed to pay 50$ to bring on my small purse, while his assistant said I could put it in my carry-on. Even more strict that Spieit airlines and higher prices. They didn't even bring around drinks because of "turbulence" unless you were first class. The plane shook slightly more than a smooth flight for only a small fraction of the flight."
Cons: "This was a tiny aircraft from Charlotte to Savannah. Our bags were placed into "valet" for the flight. When I retrieved my bag, the handle was broken! Destroyed on a 1 hour flight. This is exactly why people don't like checking their bags. There is no care for other people's belongings. It's bag enough you're packed on these flights like sardines and then you have to worry about receiving your property back the way you gave it to them. Placed a claim, but meanwhile I had to purchase new luggage for my return trip."
Pros: "Straight flight"
Cons: "How to check-in, had to many steps to find out which airline to login to."
Cons: "Seats are getting more and more uncomfortable"
Pros: "Once we finally got on the flight, things were fine."
Cons: "Our flight arriving in Charlottesville was late we sat on the tarmac for 20 min. Than waited 20 mi utes to get our luggage that the checker. So we arrived at the gate for this flight and was told the flight was full. Stood around and waited. Finally another passenger suggested we go to costumer service. Waited an hour in the customer service line fortunately we were able to catch a flight that same night."
Pros: "Flight left on time. Staff was excellent like always."
Cons: "No outlets on the plane. My flight was suppose to have WiFi but it didn't work."
Cons: "American destroyed my family vacation. They took four days to not get us to Dublin. Stranded us in Chicago and had to use my own money to fly back to California without a vacation. Don't do it."
Pros: "Great crew, happy hour was wonderful."
Pros: "New plane!"
Cons: "Only offered pretzels even though there were cookies. I ha to breakfast them."
Pros: "The crew was friendly and helpful. The flight itself was uneventful and arrived 19 minutes early. The follow flight to Toronto was about equally late, but construction and heavy traffic made it unavoidable. I saved a lot of money with the Hopper app. Flying used to be nicer, but this is what cost cutting (anywhere) results in - less service and less comfort. We get what we demand - whether we really want it or not."
Cons: "I miss the 'free' services such as food, but we all know it wasn't that great anyway."
Pros: "Flight was fine."
Cons: "Diverted due to low weather and low fuel. Sat on the tarmac for almost two hours before we could get fuel and be on our way."
Pros: "The flight arrived early which was nice. But that's the only good thing about this flight."
Cons: "From checking my bag to leaving the plane in Dallas, I felt like AA employees thought passengers were just in the way. It was almost as if the flight attendants were traveling to Dallas and they happened to have to take care of passengers along the way. There were very few smiles, hellos, or how can I help you. It was almost always and grunt and what do you want? The personal device entertainment was very buggy. the movie I tried to watch kept skipping, like on old scratched CD."
Pros: "Plane clean"
Cons: "Seat assignment process totally sucks. Wasn't possible to sit with partner even though we checked in day before. Line management at gat abysmal"
Pros: "That we flew over the Atlantic safely. Pleasant enough crew."
Cons: "Very old airplane , the ones with a screen TV in the middle of the airplane."
Pros: "Good crew."
Cons: "The plane was delayed for two hours!"
Pros: "Great steward with fabulous sense of humor"
Pros: "Boarding was smooth. Landing was smooth"
Cons: "The power outlets didnt work."
Pros: "Flight landed early"
Pros: "Crew was friendly."
Cons: "Flight delayed!"
Pros: "The flight attendants were very courteous."
Cons: "Seats are way too close together. I am 6’ tall and if I wasn’t sitting with my rear pressed against the back of the seat, my knees were jammed into the seat in front of me. Zero elbow room. I’m fairly skinny and still thank god I had the aisle seat because with arms at my sides, my shoulders touched the small woman next to me and stuck into the aisle so that when the drink cart came by I had to physically lean toward the windows to get out of the way. No entertainment unless paid for, which is fine, except that the flight attendant and the announcements both stated that at least a movie was included. Outdated jet. No where to charge anything. Couldn’t work on my computer because to type, my elbow took up most of the other persons seat."
Cons: "We were stuck on the tarmac waiting for a gate for an hour and a half once we arrived in Atlanta. Other than that, everything was fine."
Pros: "Crew was helpful, courteous and kind!"
Cons: "Gate area didn’t have enough seats, plane delayed.... once got on had to buy entertainment unless you wanted to watch commercials on loop."
Pros: "I was so pleased that United offered the flexibility to change my flight before the chicago snowstorm without incurring a change fee."
Cons: "I paid for seats on my original flight. But ended up sitting separate from my traveling companion on the new flight."
Pros: "The price was unreal so I had to jump on this, I was able to get on and off with my backpack no problem. The flights were good, captains were very communicative about times, expectations and when turbulence was present."
Cons: "The check in had to be done in person because of the need to check my bag size, I felt a little insulted that I would have to be checked on my honesty. When I got to the check in it was like watching a special forces team measuring and prodding peoples bags to get them in to the little box even when the shapes were the reason they couldn't fit, not the size of the bags. I literally watched someone fit their bag and the attendant take it out and make it misshaped for the box and show how it didn't slide in. I had no issues with my luggage, but that sucked to watch happen to others. The food and drinks came about 10 minutes before the plane landed."
Pros: "Comfort was good"
Cons: "Food appeared stale at times Drinks like fruit juices were given in small amounts like a quarter cup by stewardess Appears that it was being rationed Choice and scope of movies were poor and narrow"
Pros: "United employees were courteous and helpful very economical in their service to others"
Cons: "seats were a tad uncomfortable, if the flight was longer it would have been worse."
Pros: "The flight was good!"
Cons: "There was no entertainment. Nothing to do."
Cons: "An extra agent who was rude was having passengers check size of their bags and we had to check our carry on that we had fit above on previous 3 flights. Her statement to us was : “If you don’t like it we’ll have you checked on to another flight tomorrow morning”. She seemed to stop passengers she could intimidate, I’m not used to being treated rudely by service providers! I’m sure they wanted to reduce the passenger loading time, but rudeness is not acceptable!"
Cons: "Price gouged to escape hurricane Irma"
Pros: "it was ok just a long flight"
Cons: "food too high"
Cons: "Long lines at the terminal that's primarily United; overbooked and needed volunteers to give up their seats which caused a 40 minute delay; uncomfortable seats and waited for 45 minutes on the tarmac because apparently they can't connect to the gate in the rain"
Pros: "Comfortable even though this was a small aircraft."
Cons: "Registration and baggage process at Dulles airport for 7 a.m. was chaotic. Unsure if the automated process relieves crowds or time to check-in. Lines were long and not enough attendants to take care of issues that were occurring at kiosks."
Cons: "Very early in the morning We had to drive to Chicago to catch our flight to Sarasota. (Since our flight was delayed over 2.5 hrs) So since our car was in Chicago, we did NOT take the flight to Peoria."
Cons: "Two people were assigned the same seat"
Cons: "Then we couldn't get off the plane for an extra hour. Very inconveniencing."
Pros: "The panctuality and the service were really excellant."
Cons: "I was not contacted about flight delay. I believe that was the purpose of collecting cell numbers. Also the gate was down stairs with no elevator or operationing escalator. I have bad knees and had to walk down the steps with my luggage. The escalator only start working 10 minutes before boarding. Also they overbooked the flight and there was no room for my carryon luggage. They put it underneath and when I got it back it was all torn up. Seats were cramped not enough leg room."
Pros: "Pleasant crew. They made up for the late incoming flight by pushing on the loading process. Hey, our bags made it all the way from Albania to Atlanta!"
Cons: "Talk about uncomfortable? Even my petite wife barely fit the A320. It really is bad. And food? What food? How about something slightly more than pretzels?"
Pros: "Organized boarding"
Cons: "Very cramped"
Pros: "We'll coordinated."
Pros: "The snack was nice for the short flight"
Cons: "We did not get Headsets at all. We asked flight attendant for headsets and he told us the would come around passing them out. Never happened"
Pros: "We were early. I bought economy plus."
Cons: "No complaints"
Pros: "I made it home"
Cons: "When I got to the ticket counter my reservations had been canceled by united. Worst part is the flight is now completely booked. I was lucky enough to make the flight thanks to a late flight from vegas where 7 people were connecting from but it was pretty stressful to walk up to the counter to be told the reservation you have had for 2 months was no longer reserved. This was one of the rudest staffed planes I've been on. These guys aren't over worked. I don't know why they can be so hateful. I loved united but this experience has left a sour taste in my mouth. It all worked out in the end, but I still can't follow why my flight reservation was canceled without me being notified. I shouldn't find something like that out when I get to the airport with my luggage in my hand."
Pros: "My flight in was smooth, seamless and amazing. The crew was so lovely."
Cons: "My flight out was a shot show that included a four hour delay and frantic running to gate changes. The staff was very unhelpful. The snack was awful."
Pros: "It was on time"
Cons: "Nothing was bad, completely average. Nothing impressive either."
Cons: "I couldn't move up to an empty row on a half empty plane"
Pros: "The complete comfort of the ride was everything. Normally flights are rather bumpy but this one was smooth sailing. I recommend Everyone to book with Kyak for the best prices and best ride."
Pros: "I made it to my destination and was offered a beverage"
Cons: "Everything else. No one greeted me. No TVs. Luggage was ruined. Ppl were rude"
Pros: "On board entertainment was great."
Cons: "For the second flight in a row, our flight was over 2 1/2 hours late. In fact, this flight was three hours late, including the maintenance issues that cropped up once we were all boarded. This came after a 2 1/2 hour wait due to a different maintenance issue with the plane. The gate attendant was extremely uneducated regarding the issue, and how long it would take to resolve. For over an hour, he told us that the plane was taxiing from the hanger. Assuming the hanger was at the same airport we were, I seriously doubt this was the case."
Cons: "The plane was full I was given a seat assignment. Why was it when I got to my seat a child was sitting in the seat and the flight attendant states "oh I was handling that we need to get u a seat of hers one sit here" at the back off the plane by the restroom and food area. It maybe good for staff but I paid almost $300 for a tkt to be told oh here a seat sit here. No accommodation was made for the seating switch . No I was not looking for first or business class just to be asked would have been nice"
Pros: "The entertainment"
Cons: "I didnt like how i had chosen a seat a month before the flight and then its like i never asked for one"
Pros: "Efficient service"
Cons: "The crew was not very helpful with my concerns. As well, there was a handicapped man sitting on my roway and he received insufficient service."
Pros: "The crew was nice"
Cons: "There was neither WiFi nor in flight entertainment available which made the entire flight a drag"
Pros: "The flight had great entertainment options and a good food and drink selection."
Cons: "First of all the flight was overbooked. Second of all some of the crew members looked as though they wpull be anywhere but on the plane. Boarding was a little sloppy but I suppose that was due to the overbooking."
Cons: "Same as connections will never use United again bad experience"
Cons: "4 hr delay on the flight, terrible experience never flying with United again."
Pros: "It was just a mediocre domestic flight. Nothing special."
Cons: "No movies to watch for free."
Cons: "Not only did they change gates several times and the flight was delayed close to two hours, they didn't provide any information and refused to answer any questions."
Pros: "Flight was on time."
Cons: "Plane was freezing cold. Even with numerous empty seats I was assigned a seat in the last row next to the laboratory and not permitted to change. Flight attendant had a poor attitude and was generally not helpful."
Pros: "I liked the entertainment options on board. There was adequate leg room with seating."
Cons: "The seating back was not very comfortable. There was very little cushion. I had to re-position myself quite often to get comfortable."
Cons: "A lady with a dog on a leash was allowed on board. I do not think it was a service dog. In the gate area, the dog was encouraged to get up on the seat. The owner also walked the dog over to a couple to visit, and the couple had a large cat in a carrier. The dog owner did not see the cat in the carrier for a few minutes. Then, when she did realized it she did not move away. You could see that the dog noticed the cat and was getting excited, and proceeded to bark. I don't know why she didn't back away when she noticed the cat. On board, the dog, still on a leash, didn't stay under her feet. The owner did not hang on to the leash."
Cons: "Updates to delays not informed in a mannerly order"
Cons: "It was very hot, it seemed as if the AC was broken."
Pros: "Everything!! Awesome!"
Cons: "My girlfriend nagging in my ear."
Cons: "I ordered food and they forgot about it, didn’t get a refund or anything"
Pros: "Price was fantastic, plane was on time and staff were incredibly friendly."
Cons: "Wasn’t great comfort and baggage price jacked up the cost a little, but was reflected in the great price"
Pros: "It was no frills, bare minimum flying, and i got to my destination"
Cons: "Seats uncomfortably small, and doesnt recline. Not One Free drink? Thats just miserly."
Cons: "The seats are very uncomfortable and don't recline. And I knew that this was a no-frills airline, but when even water costs extra, I think this will be my first and last time using this airline."
Pros: "Flight got cancelled at the last minute and they didnt try to communic"
Cons: "Still waiting for my refund"
Pros: "Pretty much nothing. I'M SORRY AS IT WAS MY FIRST TIME AND I have to tell you that I m usually pretty low maintenance....but damn ....this was was brutal! Price was was great... but not worth the experience."
Cons: "Seat comfort, cattle care of crew, no movie, no real food....you name it."
Cons: "I needed water to drink. Had an asthma attack because I had to walk back to the counter to check my bag but I was put in a wheel chair to get back to the plane on and that helped me a lot and I thank you for that. Now that I know how frontier airline works, I will be using Frontier again. Thank you"
Pros: "It was a very easy flight, took off on time and arrived 45 minutes early. So much easier and less painful than Delta. The only negative was having to pay for food only snack food and coffee or soft drinks but knowing ahead of time, I would just bring my own food. The crew was very serious and conscientious. I felt very safe with them. I was able to use TSA precheck without a problem. I would definitely use Frontier again."
Cons: "Didn't like the food offered, but really a non issue for me on a short flight."
Pros: "The boarding was quick and relatively painless. The crew was very friendly."
Cons: "I feel that the price is only a little, if any, lower than other airlines, especially after you factor in the cost of luggage, the lack of snacks or a drink, and picking a seat. All that aside, I was not thrilled with the snack selection. There was no vegetarian/healthy choice. I could either pay for meat and cheese and only eat the cheese, or I could buy something packed with sugar."
Cons: "Staff was very rude and not willing to help me when I had questions about printing my boarding pass on the kiosks. They were not welcoming or friendly and were going back and forth i front of me to see who would help me. Very unhappy"
Cons: "Being charged when I miss my delayed flight"
Cons: "Not even water was free! $35 to bring a carry-on on plane! Seats flimsy. If you add fees, it's not actually a deal, and it's not a pleasant airplane. Won't use them again if I can help it."
Cons: "At no time was I made aware during my booking that they were going to charge for a carry on. It ended up adding $75 to my flight. Paying extra for sodas and for your seats. Seats that made riding a city bus seem like first class. The plane seemed like they bought it at the used plane lot, it even made noises in Flight that sounded like they had to restart the engine. Flight attendants that were rude and unhelpful. I'd rather spend the extra $ for a more dependable/reliable airline that doesn't run their business a la carte."
Cons: "On a direct from Atlanta to Denver our bag ended up in LA ???? Spent hours of a short two day trip in the airport. Pay the extra money to fly a proper airline. Our return to Atlanta was even worse."
Pros: "The thing with frontier, you have to buy package which includes premium seat, priority boarding, check bag and carry on bag bundled for one price. This has to be done prior to check in. Then your flight experience will be great. Otherwise, it's quite annoying to buy seat, check bag and carry on bag at additional price which can be quite expensive so cheap airfare doesn't make any sense! The flight arrived early and absolutely no hassle."
Pros: "I like the price! The crew was great. I paid $16 for my choice of seat."
Cons: "I don't necessarily like The tight seating and lack of perks but hey it was cheap."
Pros: "Nothing other than getting from Phoenix to Atlanta"
Cons: "The baggage check in process at Phoenix is a complete joke. What is the point of prepaying for baggage on line if you still have to stand in line for over half an hour while you watch other passengers drop their jaws when they find out how much checking a bag costs, have the agents explaining the process and the price, fumbling for credit cards, processing the payments, etc, then, when you finally get to your turn, you are out of there in 30 seconds. There should be at lease one agent at all times who is dedicated to serving the passengers who do not need to pay. They should be in and out, not standing in line, when there is no payment to process. Then there is the total joke of the refreshments sales process on board the flight. It's not even worth going into that since I will never board another Frontier flight."
Pros: "Not much to like other than the cost of the ticket, they kept us unmoving on the runway for almost an hour, before taking off, boarding was at 2:50 pm, flight was supposed to be 3:25 pm, we didn't actually take off till 4:15, scheduled arrival was at 9 pm, and we arrived 9:20, and weren't able to deplane till 9:35, and ended up standing around baggage claim for over thirty mins waiting for our luggage, frontier might have some good ticket prices, but next time I'm willing to pay more, if it means better service"
Cons: "I had to change flight plans with travel insurance reccomended by Kayak (which was no help at all). What the travel insurance covered was so specific that it was pointless to buy...(even though Kayak said that I would get a refund not matter what if I bought the travel insurance)."
Pros: "Boarding was smooth. Because Frontier charges per carry-on, it seems that most people check their bags rather than trying to cram carry-ons into overhead bins. This results in a smoother boarding process. The crew was professional and competent. Comfort wise, Frontier planes seem to have more leg room than other airliners."
Cons: "I'm not sure if it was Atlanta Airport's or Frontier's fault, but it took us about an hour after landing to pick up our checked baggage—ATL is undergoing construction, so there was a long walkaround, and the bags took a long time to show up at the carousel. The crew could have made less announcements and turned the cabin lights off sooner (this was a redeye flight). Comfort wise, Frontier seats seem to be less padded than in other airlines, and some seats do not recline."
Pros: "I really like the comfort of the aircraft. The leg room is unmatched by any of the other airlines I have flown with."
Cons: "I didn't like that we sat in row 1 and one of the crew members placed our carry on and personal items many rows back. Once the plane landed we had to hold up the other passengers to try and retrieve our items. It would have made more sense to me for the crew to retrieve the bags before the passengers started to unboard."
Cons: "We were supposed to depart at 11:59pm but apparently theyu didn't have a crew to finish the ground work and load all the bags so we had to wait. Also, some woman got thrown off the plane. Crew was very rude. Seats are the most uncomfortable."
Pros: "i got to my destination and back"
Cons: "everything else. would not honor my military identification on the way back, but you all honored it on the way there. very inconsistent. staff very rude and unprofessional. I hate frontier. they "get you with the cheap fare" but in reality people should just fly delta. b the time they add up everything, bags there and back, no snack or beverages on the plane, no recline seats, no tv, etc... you are basically paying for a regular flight, that is now just expensive as the original comfortable flight you wanted. horrible experience. one of many with this airline. I keep giving chances and they keep disappointing."
Pros: "Cheap for a family of 6"
Cons: "The had fees for everything. Just be careful and know what the charge for before you get to airport or you'll wind paying more than you would have for another airline. Seats down recline. No music or movie. Snacks and drinks on board for a charge including soda. Just bring your own from airport. Also they tend to be late most of the time."
Cons: "Left the gate on time. Arrived at the gate in Atlanta early."
Cons: "Im in line to board and the customer in front of me was upgrading her seat so a African American man can board. The Boarding Manager Susan at the Pittsburgh Airport was saying to the woman are you sure you want to do this, it's not your business, it's his problem.. Looking him up and down. I commented on it then she blew up on me and she tried to stop me from boarding. She was so rude and bitter."
Pros: "Low fare, crew that were pleasant when we had to divert to a different and wait on the runway for 2 1/2 hours bc of weather"
Cons: "Seat didn't recline--didn't realize that a reclining seat costs more Beverages and snacks must be paid for, even when waiting on the tarmac after being diverted to a different airport Minimum baggage charge is $30, even for a carry-on"
Pros: "That they held the plane to make my connection"
Cons: "My connection was late, then my ticket was not working and the attendant had to manually check is in. She was EXTREMELY unprofessional even sating tons customer " I can only work as fast as I can DUDE, I'm the only one here" in which I verbally reprimanded her for her unprofessional attitude. Then we sat in the plane for an additionaL HOUR for a "mechanical issue".... which appeared to be them filling up the plane. I am so highly dissatisfied that not only will I never ever book frontier again, but I made sure to review the company in social media and all my friends/family/clients. I don't pretend to understand the airline industry, but I do know BAD BUSINESS when I see it. Absolutely TERRIBLE."
Cons: "It was unclear that we would have to pay for our carry on bags."
Pros: "Nothing. The flight was terrible."
Cons: "My flight was delayed over 6 hours. Nobody gave us any information. I missed an important event because I was waiting around at the airport. I was supposed to take off at 6 and I didn't get home until 3 am. Worst flight ever."
Pros: "Only the price."
Cons: "This flight was three hours late as there was no other plane to send to us in SLC and the one coming from Atlanta was held up in weather."
Pros: "The flight was very cheap initially. It was a direct flight, which was nice."
Cons: "They charge for everything. They input my name wrong into their system after I had booked it. In an attempt to change it, they were goign to charge me $80 per person to correct their mistake. I went the check in early and to select a seat they charge for that. Then on the plane, they charge for beverages, carry on bags, etc. So it ended up costing the same as a flight I had passed on with all the amenities included and closer to home. Lesson learned on Frontier. It may sound cheap, but they get you in the end."
Pros: "The staff on the flight were delightful. The flight attendants were both courteous and helpful, and I will recommend Frontier to others because of that. The seats are comfortable enough, and the plane was clean. I have flown with Frontier many times and I will continue to do so."
Cons: "Boarding was a nightmare. Simply put, the staff at the desk just did not have it together. When waiting at the gate (about an hour early), I observed three staff members at the desk next to where I would be boarding. A disgruntled customer was making a fool of himself at the counter, so a supervisor was called upon. When the supervisor shows up, two of the employees that were at the desk seemed to disappear. The disgruntled customer started acting even more irrational and was told to leave; all of the passengers were relieved to see this because the guy looked insane. Then, there were two small children that had been on a previous flight that needed to be walked up to security to meet their parents, so the supervisor walked away with the children, leaving one lone employee at the counter. This all occurred around 11pm; the flight was scheduled to board at 11:24pm. By 11:45pm boarding had still not begun. The scheduled departure was 11:59pm. Finally priority boarding is called at around 12:05am. I patiently waited to be called next because I had paid for a carry-on bag and had "Zone 1" boarding. Instead, all of the passengers lined up and the employee just started letting everyone on the plane regardless of boarding zone. After about ten people board, she gets on the microphone and says, "Oh yeah, zone 1... and zone 2 and zone 3 can board". There was a pause, and then, "Zone 4 can board now". If I am going to pay so much money for a carry-on bag, I would at least like to board first like I was supposed to. These were unique circumstances and the employees were courteous throughout the whole ordeal, but they could have handled the situation much more effectively. They ended up looking disorganized, flustered, and unprofessional."
Cons: "Lost our luggage. Lied about being able to track it. Never have anyone in luggage lost cubicle except when a plane is deboarding. Very disappointed. Came from Memphis thru Atlanta and on to SLC on same plane Luggage was removed in Atlanta. Not just mine but 10 others!!! Someone does not use their brain!"
Pros: "Read the fine print. This airline is cheap for a reason. There is a fee for carry on bags, and nothing is complementary. Seating is randomized unless you pay extra for a preferred seat. I opted for the cheapest option, no carry on and a random seat. This placed me at the back next to the rest room, but that's how it goes. Seats were very small, with the least leg room I've ever experienced. Thankfully, my flight was only 2 hrs long, and though we were delayed boarding 30minutes, we still arrived on time. Crew was very friendly and the plane was clean. I would recommend this airline for a short flight in which you have no luggage!"
Cons: "I'm 6'1, and I wish I would have paid extra for a "stretch" seat. No leg room in the regular seats."
Pros: "The crew was EXCELLENT! The flight AWESOME!"
Cons: "Had to pay for carry-on and soda."
Cons: "My flight was delayed for 6 and a half hours. On top of that the airline charges $35 each way to have a carry on so I had to pay $70 on top of my already $200 something ticket. Then they charged $2 on the flight for a soda which is normally complimentary on all other airlines I have flown on. Then when I called customer service they said there was nothing they could do or credit any of the fees I incurred from paying for carry on baggage and said it was too bad the flight was delayed they didn't care at all."
Pros: "Flight was good, staff was very nice."
Cons: "Having to pay $30 for a carry on bag ($60 total) for a flight that was less than 90 minutes, ridiculous. Only flew this airline because it was booked for me by my employer who thought it was the most affordable option...unfortunately it ended up being more expensive than flying on a better airline that doesn't charge for carry on. Seats are extremely uncomfortable, thankfully my outgoing flight wasn't too packed so I was able to stretch out."
Pros: "Kind employees, low initial cost, if travelling with only one personal bag it's a good value."
Cons: "Carry on charge, check in charge, uncomfortable seats, if you have carry on or checked bags look into other airlines for a better overall deal"
Cons: "I sat in the last row. The smell coming from the bathroom was so bad that I gagged multiple times. Air ventilation must be worked on in frontier planes. This can not be sanitary to have bathroom air blowing on the last row. Anytime someone closed the bathroom door, our row of seats shook."
Cons: "Crabby flight attendant. Lied to me about the 4 rows of empty seats in the back, said they were for ticketed passengers. Two were for the flight attendants! Why not just tell me the truth? She brought back 2 other guys to sit in two other rows, kept two for themselves."
Pros: "It was an OK flight. Everything is a la carte. I didn't realize this because I have never flown frontier before. I was traveling light anyways, so it did allow me a cheaper flight. I mainly picked them for the departure time. In the future, I probably would pay the 49 bucks for what they call "the works". It bundles a lot of their a la carte services into a better deal. We did catch a tail wind and turned a 3 hour flight into a 2 hour flight. I guess the upside to the paid carry on rule was that there were a lot less carry on, which made boarding and exiting the plain easier."
Cons: "They want you to pay for everything. It does keep you from paying for stuff you don't want or need, which is good for me, but it would have been very bad if it had been my wife. I guess it is OK if you are aware of this, but I didn't realize until after I bought my ticket. You are allowed one personal item for free, but carry on and checked baggage are extra. Again, I only had a backpack ( personal item) but if my wife had been with me, it would have gotten expensive fast. The crew was kind of snippy. If you want food or drinks you have to pay with your credit card. Entertainment was non existent other than the in-flight credit card sales pitch."
Pros: "It got me there without crashing."
Cons: "I think that charging for carryon AND checked baggage is just a money-maker for the airline. Certainly not to the customer's benefit. The non-reclining seats are a negative as is the tiny little "tray" and small seats."
Pros: "The seats were comfortable."
Cons: "That I had to pay for my seats and carry on luggage after I checked my bag."
Pros: "The crew was very helpful."
Cons: "The pilot brought the plane into the airport extremely fast and jerky. I was afraid. My daughter was afraid. People in front of us were afraid. If he had warned us, we may not have been so nervous. Was he trying to make up time because of the weather problems in DC? It wasn't worth it."
Cons: "The flight was delayed for nearly 4 hours, without notice or explanation for most of that time - even though it was a foregone conclusion, because a replacement aircraft had to be flown from CA to FL for maintenance reasons. Then, the counter personnel were arrogant and offensive in dealing with disappointed passengers (who would not be arriving at their destination until 2 am). Frontier is absolutely the worst airline I have dealt with in the past several years, and I am not likely to ever book a flight on Frontier again - especially since the hidden fees tend to make the ultimate price nearly the same as other airlines."
Cons: "Long delay, was given food vouchers when restaurants were closing and could not use. When we reached destination trains were closed had to climb down stairs"
Cons: "Cheap tickets but then you have to pay for your seat after you already bought the ticket plus another $35 to check your bag. Paid $250 for the flight then had to pay another $70 just to get on with my bag and sit. Didn't get any good customer service from anyone who works on this airline. Didn't offer any free beverages on the flight. You had to pay $2 for a soda. Plane was old and beat up. None of the machines worked to print up my boarding pass which left me on a long line where me and a couple other people missed their flight due to lack of staff behind the counter. They tried to charge me another $100 for another flight and still charged me the $70 for the flight I missed. So I went to American and got first class for A LOT cheaper than what I paid all together for this flight. Waste of time, money and just a big disappointment all around. Will NEVER fly frontier again!"
Cons: "You have to pay for carry on the seats r uncomfortable u have to pay for snacks I will never fly with this airline again"