That both legs of my flight were cancelled for "mechanical" reasons. I was rebooked on Delta which was a very friendly, accommodating experience, including having my bags come through on a very tight connection.
From Savannah to DC was fine, such a short trip, no food and quick to pour and take your cups. Always nice staff.
Coming back, we were delayed for 5 hours until finally informed it was canceled. They said "crew issues" over the loud speaker and then later said "weather" (because weather you don't have to refund for. I understand delays but the counter attendants were wither not informed or not providing information. It was so important for me to be back for Monday morning I would have rented a car to drive the 10 hours. It would have been nice if they had given some inclining that it was going to be canceled instead of having us wait for a delay.
I had to be sneaked on to a flight the next morning that a co-worker was told was full, then I sat next to an empty seat. I wasn't offered anything in the ways of a hotel or car, leaving the airport at 11p and having to return at 6a. I understand delays, just didn't think this was handled the best for the amount of money I paid.
Funny enough I tried to move te flight two weeks earlier and they said yea no problem, for $300, almost as much as the flight. Ridiculous.
Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)
Getting rid of free checked bag has caused boarding to become as miserable as every other airline as people try to cram their suitcases into the overheads.
Flight was delayed.
At check in, while checking my bag, the agent advised that since the flight wasn't full, and I wound have to claim my bag to transfer to an international flight, I could save some time by taking my bag on board. That worked out very well. I am very thankful for the good advice.
The flight was extremely late and completely upset my travel schedule. It cost me extra money to get to my final destination on-time. The worst travel experience I have had. The airlines did not communicate AT ALL regarding the delays that they knew about.
Arrived twenty minutes late. AA refused to accept responsibility for this and compensate me, even though my transportation had departed without me as a result of their tardiness.
AA changed my flight plans which resulted in a 4.5 hour layover in Philly. The gates were filthy, there is not much selection for in-flight food and nothing for entertainment. I couldn't even find an outlet that worked at the gate.
Row 19 on a 737ER is great for room, as long as you don't plan on reclining (I rarely do in a daytime flight)
A little overcautious regarding seating the cabin crew because of possible turbulence, but better safe than sorry, I suppose. However, it is a common occurrence on this particular leg, so don't board knowing you might need to take a "break" before you get to Atlanta.
Great in flight crew, nice free snacks, good entertainment.
Gate personnel unfamiliar with the proper boarding sequence announcements and "phraseology" for proper understanding of which "group" of passengers board next. I have experienced this several times lately, at different locations ... sort of unusual.
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