I made a mistake. Read what I wrote in the flight from Dulles to SEA. The negative experience was from SEA to BOI. Total garbage. Wont do it again.
Need to get on train for second flight it’s much nicer when all the gates are together for obvious reasons
Cramped, crowded aircraft. Poorly organized boarding. Tasteless crackers to eat. 40 minutes late. A standard US air travel experience.
Would not mind having movie options an available like Delta, but is not necessary. Did not have food, so cannot appropriately rate that section.
Three hour flight so snacks and basic drinks unless you pre buy as usual. Didn’t do my emtertainment as was tired after 23 hours of travel. You have to use your own device on US flights if travelers aren’t aware so if you only use your cell phone that can be small. Crew are great.
Awful. We got the last seats and they don't recline. We've been on this horrible journey since 6am and won't get to our destination almost a full day later. Oh and no food, either. Never again.
An uneventful flight is a good experience although one of the pilots gauges wasn’t working right so we had a half hour delay—no one can foresee that.
Plane was delayed and got me in past bedtime. But more importantly, my tsa precheck number wasn’t on my ticket so had to deal with the general line. Oh well, guess the delay helped that situation.
It was as good as flying can be, which is still very uncomfortable. Clean new aircraft, great crew.
The second leg of my trip left without me despite being my inbound transfer only a few minutes late. My friends told the gate agent and they closed the doors and left early anyway. Then they tried to rebook me on a flight SIX hours later which only changed when I got a supervisor to make it 4 hours later. The gate agent was nasty, unhelpful, and walked away from me.
The staff were the friendliest I have encountered in years. Absolutely great!
Good. Would be better if the carry on baggage was free.
Westjet is one of the worst airlines in the world. 100% guaranteed to have flight delays and flight cancellations. Will never book again with Westjet.
Scrooge airlines spoiled my last chance at Christmas with my 95 and 92 year old folks. and rest of the family in Calgary. Ticket personnel would not let me on without a passport and I always visit Canada with my enhanced driver;s License when I travel from the US
The additional charge for the WiFi was not worth it. Streaming a football game was a joke as it continued to lag will be requesting a refund
Flight was delayed 1.5 hours. Baggage took 45 minutes to reach carousel
The quality of service at WestJet has really decline in the past couple years. Now they rarely leave on time and are full of excuses to obviously try to minimize their responsibility for compensation. Reality and what is mentioned at the gate for delaus rarely jive. If you apply for compensation even if appropriate, you are declined. They need to get back to doing the small things great rather than look for more reasons to grab money.
I had a guy behind me kneeing me in the back due to his limited leg room and the stewardess kindly relocated him. I was very grateful.
Flights were great. Food was great. More information about the requirements for plane transfer in Canada would have been helpful. I almost missed it.
Your staff on the flight back to Calgary were very friendly and efficient .
it was great only downfall was that the tvs weren't working but the rest was great specially the wifi
The Entertainment system was nearly useless because videos kept stopping then jumping over segments at random but closely spaced intervals. About 75% of the plane gave up trying to watch and then the gaps and jumps became shorter, It was terrible and made it hard to know what was happening since it was not a normal buffering pause where you still get the cont6en t. Instead the video would pause then jump ahead missing short segments and dialog entirely! The economy class seats on all flights have less and less legroom. I’m tall and the upgraded seats are no better for the leg room, not worth it. I flew from Toronto to Calgary….The staff at YYZ was awesome and kind. My flight’s (prior) incoming plane from Liberia had been delayed over 3 hours and the attendant quickly and kindly transferred me to the earlier flight that got me in hours earlier. Such a great staff!! Every staff member on the plane was very-very Canadian/Kind . Great job and attitude you folks! The plane itself was new and in great condition, except the issue with the video streaming.
I did not like ANYTHING about Discover....see my previous comments regarding our trip. I will do everything possible never to fly with Discover again!!!
All was good with comfort and ease of boarding. There was confusion from what gate to board at. Meant moving a long distance but I allowed plenty of time for this.
Good airport. Good entertainment on the big flight. Did not have a good way to prop up or mount my phone/ipad
Air Canada at SeaTac was the best. Polite, helpful, all good!
The problem in part was with the airports, not really the fault of Air Canada. Confusing directions regarding the gate, in Seattle the recommended shuttle train entrance was not working. Simular problems in Toronto. Baggage arrived in good time. Marx Bros movie on entertainment from Seattle. I was told I was laughing too loudly, by the flight attendant. No lounge in Seattle. Lounge in Toronto excellent.
We were sent via the ac app to a wrong gate. And then got a boarding message to the original gate. Had to run through the airport to get to the gate just in time. Were they purposely trying to trick me? The day before flight was sent a message for free change of flight. Kinda suspect they oversold the flight.
Both fights were delayed. Food could be better comparing to other international flights
I found the personal kind and caring. The Problem was not enough people to serve the the customers. The flow was restricted the crowd frustrated by the wait times. Air Canada seems to hire good people but they need backup in order to provide the service we pay for.
