We flew to Seattle on 7/21, right after the company wide problems the day before. We were delayed 3 hours but understood. We were grateful it wasn’t canceled. As a larger, disabled person, my son booked us in 1st class, row 1. That was fine. My problem occurred while trying to use the restroom. I had to back in and barely had room to move. I started into a silent panic attack where my breathing was affected. I made it back to my seat, shaken. I understand space is limited but something needs to be done. This was on the trip out. The return trip had 4-5 disabled passengers. I watched them struggle. This plane’s restroom was a “little “ bigger. It was a little easier compared to the first plane. That’s my opinion! The crews were fantastic on both flights!
I was in the middle seat in the last row but that wasn’t their fault. It is why I rated the flight as mediocre, also the landing was a little rough. The good was really good. The self service luggage belt at SEATAC stopped working right when I reached it. I was literally placing my bag on the small belt when the main belt stopped. I understand that it wasn’t just Alaska but the entire side of the terminal. It took the agents about 20 minutes to arrive at a game plan and it certainly wasn’t flawless but they arranged for our luggage to be taken to the plane the old fashioned way by hand. Understandably, the plane was late in leaving. The flight took the proper amount of time and instead of arriving at OAK at 1:45, we got there at 2:30. I took my time getting to baggage claim because I knew it would be late if it was there at all. Sure enough it wasn’t but there was an agent there to greet me and inform me about my luggage. Long story longer, they delivered my luggage to where I was staying which was an hour away from the airport. Alaska has instituted a delivery type tracking system through my email that kept me informed of where my luggage was the whole time. WELL DONE!!
Crew was very friendly. Our bags showed up at the carousel within 20 minutes of arrival.
Flight was delayed and hour due to tire issue. First flight of the day, this issue should have been discovered prior to boarding.
Both legs of the trip were delayed about an hour. Planes were new, liked the WiFi availability and entertainment available. Crew was very good. People were happy and helpful. Liked the pilots - they provided updates throughout the flights. Snacks were underwhelming. Drinks were good! Like the smaller sodas and they actually came through the cabin 2x which was great. In Seattle airport the construction caused much confusion for Alaska. Process of printing own tags, etc was chaotic for people who didn’t check in online prior to arrival which in turn caused issues for those who did. Plus airport gates were too small for the number of people flying.
We did have to wait an hour for the runway to be cleared but other than that it was fine.
My seat row didn’t have tray tables which made it pretty difficult to get comfortable on a four hour flight. Good experience outside of that, though.
There was no sitting place in Sea-Tac airport. Even airline didn’t provide any food or dinner. I will never take this airline in my future travel.
Crew was very rude and uncaring. When someone tried to place their bag in overhead bin and they asked for help, crew told them they could not assist. Crew member then told the customer if they couldn’t place into overhead bin on their own, they should have checked in bag. When other customer helped to place the bag in the overhead bin, they were given evil look by crew member and told to hurry back to their uncomfortable middle seat. This was despite the fact that the plane did not leave until 30 minutes later. The flight was ~80% full; when final people boarded, they were forced into middle seats with no room for comfort. There were a handful of emergency row seats unoccupied. When asked if any of the emergency row seats may be used, the crew said that they would cost extra. Normally if a flight is completely boarded and there are open seats, the crew at least gives thought to asking someone if they want to re-locate to the more comfortable seat, especially on a long flight.
I am always uncomfortable about the boarding process. I think every airlines has their own procedures for boarding but all of their procedures are inconvenient because it takes too much time to board. If you board people from back seat to front, I think you can reduce the time to boarding.
Food was surprisingly good but the WiFi was not great
Easy boarding with an extremely kind attendant. Seats were spacious and we had 3 seats for 2 people so we could stretch out. Comfortable air flow and very attentive and hospital attendants. Bathrooms and food were the only negative. Bathrooms were so small you could hardly get in and close the door. I don’t think an obese person would fit or a person with a movement disability. Food was the trending food for flights, nonexistent. We spent $40 getting sandwich and snack at airport for our 6 hour flught.
Excellent check-in. Crew was good. Excellent communication from flight deck.
Flight was delayed long enough that I was misding my connecting flight. The agents could not get me on a comparable flight, nor could they get me s Main Cabin seat I had paid for, nor could they get me on a comparable connecting flight. The gate agent would not issue meal vouchers, even though I was delayed over six hours! I had to spend over an hour and 15 minutes with customer service on the phone to See if they could get me on a better flight and get a meal voucher. Customer service was not helpful enough in trying to find alternate flights and it Ended up taking me 24 hours for a 12 hour trip!! Delta does not provide upgrades NOR will they even give you a pass for a few hours to their lounge. They claim that they do not issue daily passes to their lounge anymore. I call BS since this would be no extra cost to them to provide excellent customer service and give you a few hours to relax in comfort when you’re sitting in a crowded airport and your flight has been screwed up for that many hours.
Amazing flight! I have never noticed the uniforms of the attendants before in twenty years of flying except today when one female had the most amazing dress on. It was beautifully designed and showed she was in charge. I never dreamed I would google who designed Delta uniforms . The ultimate compliment is when another woman admires your outfit. . I hope your designer puts it on the market
Delta is a cut above the others in customer service.
Simply outstanding. Their new lounge for Delta One customers is a cut above the rest.
Great staff. Wifi is terrible. Signing up for skylines is a painstaking process. Had to call customer service just to get my flight itinerary and confirmation sent to me. Consistent delays. A well staffed company that is run so poorly. Upper management needs to be renewed.
The crew was wonderful and attentive. The seats near exit row were restrictive. Offer healthy snacks please
Newer plane, relatively easy boarding, not a full flight and was told that we could not be moved up because of weight and balance issues. Otherwise, a very good experience.
The flight was supposed to leave at 7:30pm, but departed 10:50pm. They kept moving departure time out every half hour. It was a 45 minute flight from n Sunday night with great weather.
The crew was great! It was nice to have a pillow and blanket... It gets cold on those flights. I paid extra money to sit where I thought was extra comfort seating, but it wasn't,... So, I was mad a bit about that. I'm hoping our flight home will be better.
Flight got delayed and it was very inconvenient . Had to come with another carrier. Had to spend one more night in San Francisco.
Logging into next flight was an issue as I never received a confirmation code
Alaska airlines is not what I expected Very disappointed Unfriendly Discouraging Very bad customer service, heartbroken trying to explain to them my situation.
I could not check in ahead of time. Kayak did not give me a proper confirmation number to check in.
I loved flying Hawaiian Air! We didn’t pay to sit together, but we were able to anyway. They had usb charging ports and even outlets in some seats. They served a hot sandwich that was not very good, but we were still pleasantly surprised. The staff was very nice. The seats really made my booty hurt but maybe I’m just not used to sitting so long. Also, the AC was really cold even though I was wearing pants, a hoodie, and a light blanket.
A second drink service on a 6 hour flight would have been helpful.
The steward staff was particularly friendly and helpful. They smiled a lot and seemed anxious to be sure we enjoyed the flight.
Everything was good for the price I paid. Crew was very nice.
Worst flight experience ever flights canceled. JetBlue told us just did not even bother standing in line to come back in one and a half hours then without any information we had to go pick up all of our luggage and spend over $2000 in accommodation just to get home. JetBlue said that the next flight available for us to get home would be three days later. Absolutely absurd hasn’t offered to give us any compensation do not fly JetBlue horrible company. They said it was based on the weather and the weather is great in all locations that we would’ve been flying to total hoax. I think it’s a conspiracy theory.
The captain gave good announcements and the flight attendants were friendly. The WiFi was pretty good. The plane itself looked very old inside and the seats were very uncomfortable. The screens in the seat backs were the smallest I’ve ever seen. There were so many loud and obnoxious kids on this flight and the parents didn’t do much to try to quiet them down. Some had videos and games on tablets with higher than necessary volume going the whole time.
Too many long delays with JetBlue. Worst major airline that serves JFK but unfortunately I keep going back because of the prices.
My JetBlue experience was nice. The flights ran on time, the aircraft was clean and comfortable, and the flight attendants were attentive. My only issue, which is isolated to the low-cost (budget) option at JetBlue, is that the check in process makes the user feel that they have to buy their seats. The seats offered for purchase are upgrades from the budget seats you get (which are essentially the last seats remaining). The interface should not make it feel like you must purchase a seat.
The plane was late to leave.. Internet was lousy. TV was not working. when we arrived, We stayed on the plane for a long time before we got to the gate. It took us a long time to retrieve our luggage because they didn’t know what carousel to send them to. It was a bad experience.
I especially liked the lead crew officer. His boarding and safety announcements were made with a bit of novelty and humor. The flight also left the gate 10 minutes early and we landed about 20 minutes early… It was a delightful flight…
There were mutliple delays. There was inconsistent, delayed, and poor communication regarding the delays.
Spend hours delayed with no food, water anything sitting on the aieplane with no ability to eat or use the restroom. My entire experience was the absolute worst. I will never fly jet Blue again.
It would have been nice if they had offered more than one set of snacks
Seats were not too comfortable; it was impossible to locate the underseat power outlet.
We had to turn around and head back to Manchester. Problem with a plane engine.
Flight was delayed. Staff at the gate effectively and proactively communicated about the delay.
Very poor delay in dfw was really bad n long
Our flight was 1.5 hours delayed. There was no weather for the inbound flight, so I don't understand why. This meant a VERY late arrival and only a quick nap before my morning flight.
Because of rescheduling, they had to put me on a flight that didn't go through Dallas
It was very difficult to stretch my knee out and I am very short. I also had a torn tendon in my knee which made it extra uncomfortable anyways. My husband is 6'2" and I can't imagine him flying in that plane.
3 hour weather delay followed by 1 hour (and counting) maintenance delay. UGH!
Couldn’t get the door on the plane to close leading to a nearly 2 hour delay. But, hey at least they didn’t cancel the flight.
Flight was cancelled 3 hrs AFTER etd. Thetefore Missed connection from JFK to New Zealand . No accommodation provided… This cost ne aporox 1000 USD in extra expenses and turned whst should have been a 24 hr trip ftom Boston - New Zealand into a VERY expensive , late 70+ hr nightmare … Complete nonsense!!!
After we'd boarded , they canceled the flight. The crew didn't even know , we just all received text messages. Then after they deplaned us , AA was just like "too bad, go F your self, we sure ain't gonna help you"
