suitcase was busted up on the bottom totally missing 1 wheel
The overhead bins are now too small for a large number of carry on luggage that meets the criteria of carry on. If you wheel your now over sized carry on to the gate they will stow it below for free. If you check it they charge you $26.00 knowing it won't fit in the bins anyway.
Order ahead food was easy and selection was tasty
Bring a book! Apps to have your entertainment on individual devices is a bad idea.
No wine to purchase this time
Waiting. But not West Jet:s fault.Winfy in LGA. Snow on the ground in YYZ.
I had an episode of anxiety over very minor turbulence which I sometimes get and both ladies who happened to be on duty were very reassuring and sympathetic to me. I had my 6 year old daughter also on the plane who is not anxious at all, so I was able to speak to one of the staff in French so as not to transfer my anxiety to my daughter who doesn't understand French. This was great. Over half way through the flight they gave me some earphones and suggested I watch a movie. This helped so much.
Flight back was OK but flight to Orlando was not. Travelling with s 94 yr old man in a wheelchair. Everything at Pearson is not conduscent to travel with a handicapped person. Poor layout, poor assistance, non caring people, long distances,, and final straw was air canada started boarding without calling for handicapped first. We had to stop them and then fight our way up the aisle with people all in the way. Terrible, just lousey. 3 and a half hours before flight we arrived and didn't even have a chance to get some lunch before flight. I give Toronto and air Canada the worst possible rating of any airport or airline I've ever dealt with. John O"Hearn
Food was great
left on time, arrived on time Good communicatiion from captain
Staff in economy not very friendly Very long wait for baggage
The flights were great, on time and no problems. I was very comfortable and the food was good. FLight attendents were great except one guy who was not friendly and needed a vacation or another job.
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