The friendliness of the staff
Sitting on the plane due to a delay with the system
Crew and food.
The old bait and switch. United is not and will never be Lufthansa. Cattle call seating.
Plane sat on runway & subsequently returned to gate due to mechanical issue resulting in 2.5 hour departure delay. Boarding was chaotic - flight attendant said procedure not consistent with UA practices. Food only available is purchased from UA, and what food was available ran out (I never did get fed on the 11+ hour flight). Cabin very cold.
Excellent support from everyone as all were very helpful with assisting my need for wheel chair.
All the effort to make my need for wheelchair problem free
The most horrible experience. Pathetic to say the least. No water in the flight lavotries. Such a pathetic service from so called top airline.
Sat on the plane on the tarmac for over an hour in the cold...
We had the best flight attendant ever! Her name was Sharon on Eandeavor / Delta Cnx, and she made the experience the best flight I've experienced. Thanks Sharon for being awesome!
window seat in back didn't have window
Some of the flight attendants were rude and not very welcoming at all.
Plane nice and comfortable
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