Cons: "Seat cushions feel a little flat."
Pros: "Nice quiet flight"
Cons: "Crew member attitude specifically regarding passengers in the emergency rows"
Pros: "The crew & plane were solid!"
Cons: "The gogo inflight entertainment was super buggy (kept losing the movie and making me restart from the beginning) & they ran out of popular food options early."
Pros: "Flight crew was nice"
Cons: "They were careless with our suitcases. When we got to Vancouver, we were missing wheels on our suitcases. 2 wheels on my husband's and 1 on mine. It made it horrible to pull the suitcases."
Pros: "Crew was thorough"
Cons: "Food choices"
Pros: "Crew was great, the flight was good. Food is good but expensive."
Cons: "Free or inexpensive food options would be nice. I also prefer when the screens are in the back of the seat and I don't have to stream on my phone or pay high prices to use data."
Pros: "Crew were very attentive and hospitable to the crew. I have been flying ASIANA many times and enjoy the flight as well."
Pros: "Crew was friendly"
Cons: "Tray tables very dirty, flight overbooked, hard to find gate agents"
Cons: "Better snacks premium members"
Cons: "Better communication to passengers. Gate agent didn't know why it us delayed."
Pros: "Crew is always amazing and friendly on Alaska."
Cons: "There were no movie devices for some reason on the flight"
Cons: "Person next to me was tobacco smoking! And he was really obese taking up 2 seats! Airline shouldnt have noticed it and took action!"
Cons: "The flight was delayed for 3 hours"
Cons: "What have been nice if I was told that seat availability was nonexistent. I tried checking in each day without any information such as give it up you suck and you’re going to get the worst seed no better how much you try to avoid it…"
Pros: "The upgrade to premium was kool and worth it, if the flight wasn't filled. I thought it was a filled flight so I bought the upgrade. Then after purchase found out it wasn't filled, but it was OK cause the perks were AMAZING!"
Cons: "It was a short flight so not much to say that needs to be better."
Pros: "The flight was great and the process from boarding to take off was wonderful. This was also a rescheduled flight after my other flight was cancelled."
Cons: "The seats cushions. They weren't the best. That's all."
Pros: "The flight attendants on all three of my flights were nice and helpful as well as all the employees at each airport I visited. The food was good and I had a great time."
Pros: "My bags were about 3 pounds heavier than allowed and she let me in with them. The crew is overall very nice and professional."
Pros: "Excellent and courteous cabin crew. United Flight attendants are a surly bunch of weaponized employees that seem to so hate their jobs and/or their airline... but you all know that. Life is too short."
Pros: "Free movies was great."
Cons: "Missing luggage. Please help"
Pros: "It got me to where I was going. Attendants were very good."
Cons: "Long flight delay. Seats were cramped."
Pros: "Room for my carry-on in above seat compartment was good and available right above where I sat. Crew was friendly when boarding."
Cons: "No seat room or real leg room and I am only 5’2”. No in- flight screens and unable to connect to WiFi even though I had the app already downloaded. But, again, why do I need to use my own device? Back of the chair that faced me was dirty and had food residue on it— hard to clean with only 5 minutes between disembarking and loaded next set of passengers."
Cons: "My connecting flight was late and they gave my seat away. So I’m not on the flight. Worst of all I was made to feel like it was my fault for being late"
Pros: "Staff was friendly and accommodating. I liked that they boarded the back of the plane first. Also liked the updates from the flight attendants of what areas you were flying over at the moment. Was impressed with the landing as the pilot had a nasty crosswind to deal with that rocked the plane pretty good."
Cons: "I've been on a few flights recently with headrest screens for entertainment. This plane did not have that."
Pros: "I paid for seat. Hainan airlines charged me, but told me was not successful. I spent a lot of time and energy on it."
Cons: "At Xian Xiangyang Airport, I was asked to provid a address. They did not know how which is street name and which is city name. I taught them. They scanned with my green card, however, their system could not recognize green card. I was forced to sign an agreement to take all responsibilities if I can not go abroad."
Cons: "My seat was changed and I had to sit by a baby crying off and on the whole trip...should always let the customer know ahead of time"
Pros: "I'll let you know after we get on the one they pushed us to. Completely unacceptable service."
Cons: "We don't think that we will be flying an airline with such poor management teams in place again."
Pros: "The people did their job with excellence and ease. Made our flight comfortable."
Cons: "There was an unexpected gate change that made us have to run to the other side of the terminal. It would have been nice if the announcements had been just a bit clearer."
Pros: "Alaska Airlines provides good customer service...but I truly like Kayak because you offer the lowest prices. Thx!"
Cons: "It was all good. Flight left on time and no long line at the service counter when checking-in my luggage."
Pros: "Staff was awesome"
Pros: "Got me home."
Cons: "Weather and pilot delays kept us in Seattle about an hour and a half longer than we were supposed to be. 1120pm flight actually left at 1am. Tried to find an earlier flight once we knew it was delayed the first time. No other options and then it delayed again. Part of travel I suppose and the crew was nice, just was ready to be home."
Pros: "It was my first time using Alaska, this trip. I liked your airline overall! Clean."
Cons: "On my flight home to Detroit I was seated in the back. The flight attendants did nothing but gossip about other flight attendants (good and bad), their home life,etc. One rammed me with the cart & their body, woke me up, didn't even apologize. Just felt it was rude. I pay for my flight. I was trying to rest on my 4 hour flight before I had to tend to daughter who had cancer, I need the rest. And for what I paid, I should be able to. Not listen to Alaska's drama within."
Pros: "Liked the free entertainment app"
Pros: "Great customer service; comfy plane."
Pros: "It was a pleasant enough flight. Planes are just very crowded and cramped these days, so not really Alaska's fault."
Pros: "We loved the nonstop flight."
Cons: "Not much in directions/instructions. Waited in check in line only to be directed to another kiosk to print our paperwork, then wait in line again. Would have gone smoother if there were signs telling that."
Pros: "It was only for a few hours, but we were offered refreshments a few times throughout the trip. Our seats were not too narrow and squished. The process was fast. The plane left on time and landed on time, safely."
Cons: "Crying babies."
Cons: "crowded with no room to sit anywhere and couldn't hear announcements outside immediate area. Immigration process too lengthy and almost missed flight with 2 2/12 layover in Seattle."
Cons: "Was disappointed that my bag went to another location (Eugene?) Can get it til tomorrow morning and I have a conference to attend and no clothes..!"
Pros: "Complimentary wine was an unusual treat."
Cons: "An hour delay while a replacement first officer was brought in. Considering the circumstances, Alaska Airlines probably did well to keep the delay minimized."
Pros: "The plane was modern and comfortable, including the adjustable side wings on the headrests. In flight free wifi and entertainment was a wonderdul way to pass the time. Crew was so friendly. Flights on time and luggage retrieval was very speedy."
Pros: "The plane felt new and was comfy. Crew was nice and the flight was overal pleasant"
Cons: "They gathered passengers before the gate to check for passports. Thought that was a strange way to do that. Once in the plane not even a snack or a beverage was offered and I was sitting in first class. No entertainment either."
Pros: "Easy flight. Boarding was fine and the crew were friendly enough. The steward didn't come and see me much and I think I had one little snack and one beverage."
Cons: "No entertainment but I didn't really expect it on such a short flight."
Pros: "The flight attendants were nice and efficient. The seats were comfortable, but my wive got squeezed by a large person next to her. I rated the food as 3 * because the snacks they give out are cookies (which I am sure most people appreciate) but I am only eating healthy things. Some salty nuts would have worked for us. Drink wise there were multiple sugar free options, which I appreciate,. I had a Seltzer and orange tea."
Cons: "Nothing to complain about. I rated the food as 3 * because the snacks they give out are cookies (which I am sure most people appreciate) but I am only eating healthy things. Some salty nuts would have worked for us. Drink wise there were multiple sugar free options, which I appreciate,. I had a Seltzer and orange tea."
Pros: "Boarded and left on time. Short flight so I can't speak to the food or entertainment offerings. Crew was pleasant although probably at the end of a long work day. This is no small thing for people who must deal with the public all day in a small space. It was appreciated!"
Cons: "Nothing to complain about. Nice quick and efficient hop."
Cons: "Of the 4 my flights between SFO and SEA in the last 3 weeks exactly none departed on time."
Pros: "Attentive staff. Clean and smooth flight."
Cons: "Again wish Alaska offered complimentary meals at the price we pay for a ticket but understandable! Somewhat clean and slow to board."
Pros: "Overall the options & attendants were good"
Cons: "One of the attendants wasn't so nice. Watching her pour drinks, one would be full 's one half, she would have her favorites sort of speak. Attitude. Of those who had the half full glasses asked for more, the attitude came out, she would give them more with a snip. Of course those others she would gladly with a smile. I checked my suitcase in as we had a 'full flight' & never got my $20 voucher. Yet there was plenty of overhead space that I saw. So that was a waste of time on both counts."
Pros: "don't know if it was the time of the year but there was more open seats which meant we weren't crowded going to Seattle and coming back home to SLC. Great assistance, nice people, smooth flight."
Cons: "Can't think of anything"
Very good customer service
Pros: "Everything inside this airline is wrong!"
Cons: "They are canceling flights all the times Check in is a nightmare Worst customer service ever No one knows anything and they are avoiding you or ignoring you all the time"
Cons: "Offer something to drink"
Cons: "They oversold the flight and many People had to stay for 2 more days I was lucky to get a seat they sold my ticket to someone else it was like a nightmare"
Cons: "Boarding too many unnecesary questions"
Cons: "On time"
Pros: "Caring and through personnel in the face of a virus."
Pros: "I only chose this flight because it is direct to Guadalajara."
Cons: "Let me pay for my bags ahead of time. Seats are the smallest in the industry. Hurt my knees when the person in front of my moved. Charging money for everything isn't worth the money. My money is in my bag. The little bit of revenue you get from these sales isn't worth the lack of good will and discomfort given to the passengers."
Pros: "The passengers sitting by me were very helpful. They put my carryon on the overhead rack for departure and arrival. The handicapped attendant was excellent when I arrived in Cancun and stayed with me until my transfer was found."
Cons: "I have traveled several times annually with Volaris for at last 13 years and this is the first time the service was so bad, virtually no service was offered at any time. Everything seemed disorganized. No food was offered or even a glass of water. I am 86 years old and travel handicapped all over the world with excellent service. I was shocked that I as dumped in a seat at the Volaris gate from the wheel chair by the attendant; and, who never returned to help me board the plane. I made the mistake of tipping him well. No ramp was available and I had to beg for help with my carryon as I have to hold on with both hands to go up the stairs. Cancun’s attendant for handicapped was much better and truly helped me and stayed with me until my transfer was found. Tijuana’s airport service was horrible."
Pros: "Affordability, that's about all that is good with Volaris. Everything else is either bad or mediocre."
Cons: "Don't board passengers onto the aircraft until it is ready for passengers. Both direction (OAK to MEX and MEX to OAK), we were boarded onto a hot (not aconditioned) aircraft for at least 15 minutes before the A/C is turned on. In addition, boarding were completed and all passengers were sitting in the aircraft for over an hour before it started the taxis to the run way....why board passengers so early? At least turn on the A/C and let the cabin cool down before boarding passengers."
Pros: "How punctual they were!"
Cons: "If the air conditioner was better."
Pros: "The flight was in time"
Pros: "At least they keep you informed of the delays"
Cons: "Being on time"
Pros: "I was able to sleep."
Cons: "They weighed my 2 carry on together, incliding my food for the trip, and they charged me overweight. Which they did not do on the way to Mexico. The trip was not cheap to begin with."
Cons: "Give the drinks at least for free"
Pros: "They didn’t let me on"
Cons: "They could’ve timed the connection better so I didn’t miss my flight"
Pros: "Crew was helpful but a bit overwhelmed...seat was marginal...should be replaced (seat cushion had caved in)"
Cons: "better notice of the delays....cleaner plane...don't appreciate boarding right after others deplaned without sufficient time to prepare for next flt"
Pros: "Boarding was fast."
Cons: "Flight was delayed."
Pros: "that the staff if they are kind people not like those of the counter in Cancun who were arrogant"
Cons: "in putting capable people to solve situations or problems of arrears"
Cons: "This schedule is not for me , is too late and is not even direct , I almost miss my connection to Mexico City ."
Cons: "More options to fly out of Chihuahua because Volaris is horrible."
Pros: "The flight was punctual."
Cons: "The crew was to loud and annoying. I got a window seat without a window and was not notified (Seat 30F). If there was mention of no window seat I would have purchased a window seat."
Pros: "Nothing Volaris made us miss our flight and they charged us to be on the next flight tomorrow."
Cons: "Everything could be better."
Cons: "El vuelo más incómodo de mi vida. Ridiculo el espacio entre asientos fila 30."
Pros: "Crew did there job very well. Seats were terrible like riding in a New York City bus. Shamful, this airlines has no respect for their paying customers. My knees were pushed into the seat in front of me."
Cons: "Fire, dismiss, out of hear the CEO who approved the cramped seating layout!"
Cons: "vender mas cervesa"
Pros: "Efficient. Left late but arrived on time."
Cons: "No need to get to the gate 1hr30 before take off."
Cons: "Luggage delayed at least two hours. Waiting for it still! This is nuts."
Cons: "This flight was cancelled. They sent me an email asking me to call a phone number to get re-booked, but the number was unavailable for the two hours after the email was sent, and then when I finally got through later in the evening, I waited on hold for an hour, nobody picked up, and I eventually needed to move on with my life."
Pros: "Very Smooth trip. Excellent service. A little late on departure."
Cons: "The workers telling me I can’t listen to music"
Pros: "Very nice crew"
Cons: "Departure 35 minutes late."
Pros: "No water you have to pay"
Cons: "For everything they not given you a glass of water"
Cons: "The thing that I don't like is that you guys don't offer good food just snacks, and seriously that is no enough for the prise that the costumers pay for. This is just a comment, I hope you guys do something about it."
Cons: "The line to check in was extremely long and not organized at all! I waited 3 hours to check in my bags!!! I have never had to wait that long! We almost missed our flight. By the time we got bags checked in and got to the gate they were almost done boarding!"
Pros: "Attentive, respectful, and on time! This airline has treated me very well."
Pros: "On time, arrived early, good price, good service"
Cons: "Got to Acapulco too early in the morning to check in the hotel"
Pros: "Fast, efficient flight. Clean plane. Easy deplaning. Great Oaxaca airport and baggage delivery.."
Cons: "absolutly awful Mexico City checkin experience. No English help in any way. No English speakers or signs. Couldn’t check bags but no idea why. They didn’t like our boarding passes. Sent us to many different lines who had no idea what to do with us. Check in agents completely unhelpful and disinterested. Also ignorant. They had to keep calling supervisors over to help. (They need training and there should be someone there to help non Spanish speakers) Never told us the gate. We had to keep finding passengers to tell us where to go. Gate kept changing. Written gate on overhead screens different than where we were supposed to go and then changed twice. Flight late but all the info at the gate said in time."
Pros: "The price for flight"
Cons: "Once your there you ticket doesn’t say if your luggage was included, so I had to pay upfront there and on the way back which costed more for luggage. And they also charge extra because I didn’t have a boarding pass . Only the info that was sent to me on the phone. I wasn’t able to download any boarding pass through the website. Wasent to happy with that part. The flight was ok it was fast, but very small seating leg room"
Cons: "Tried to pre check a day before the flight using Volaris app and wasn't able to complete the process, as the app was timing out and it was forcing me to buy a seat in the plan, which I wasn't interested in. It seems to me that the airline is trying to nickel and dime you in every opportunity they have as they wanted to charge us 50 USD extra as our carry on luggage was under the 22 LB restriction but our backpack added 2 pounds. I have never seen an airline that is weighting each and every passengers backs and purses during the boarding process to see how much more money they can get per flight. Also, I found it kind of funny that after take off the flight attendants were selling the empty seats in the front which didn't had more leg room (not first class) but were just closer to the cabin. You are already charging for sodas, CAN YOU JUST STOP THERE?"
Pros: "On time"
Cons: ", change in departure time, hurried boarding, crew with long facesrude kids all over"
Cons: "People were rude and inconsiderate of our age and ability to move on our own. Being threaten to tip or our tickets would be cancelled is bullshit!"
Cons: "The bad is the rules on the baggage"
Pros: "La posibilidad de viajar a Chicag sin escalas"
Cons: "La línea Volaris o por lo menos el avión en el que viajamos es muy viejo. Y el mantenimiento deficiente."
Cons: "The fly was asking for money for mexican kids, that is not right"
Pros: "Crew was ok. That’s about the only positive."
Cons: "Flight was late and delayed!! Bag drop wasn’t open early and when they did show up, didn’t seem to have it together. Really tired of Frontires incompetence!! Always late, delayed or Cancelled!! Lawn Chair seats are ridiculous and should be able to recline a bit. The seats they have are just cruel!!!!!! Not a bargain when you have to pay for bags, and slightly less uncomfortable seats! I’m done!"
Pros: "Plane interior was bright and new."
Cons: "Baggage retrieval. Chairs don't recline."
Pros: "This airline is completely disorganized and with no apologies. I waited an hour in a bag drop line and then an hour and a half in the plane with no real explanation as to why. Planes are super bare bones which is fine. They just seem to be incredibly understaffed and unorganized as a company. All of the attendants and desk workers were trying their best but were set up for failure"
Cons: "This airline is completely disorganized and with no apologies. I waited an hour in a bag drop line and then an hour and a half in the plane with no real explanation as to why. Planes are super bare bones which is fine. They just seem to be incredibly understaffed and unorganized as a company. All of the attendants and desk workers were trying their best but were set up for failure"
Cons: "Dirty plane. Tight quarters. Mismanaged time. Unorganized. Not worth the 20 dollar discount in comparison to other airlines that have more comfort and don't charge an outlandish amount for a carry on. It was my first time flying Frontier, and needless to say I was incredibly disappointed. Loaded onto the plane until we were supposed to take off, then deplaned for what they said would be an hour of required maintenance (which I don't know why they didn't take care of ahead of time), turned into 3 plus hours. And they can't even offer a complimentary beverage? Unimpressed, all around."
Pros: "Efficient boarding, on time, nice plane, friendly crew. Plus good price point - upgraded to aisle row which helped with comfort."
Pros: "The price of tickets. Plane was on time and crew were excellent. The plane was new and seats were comfy."
Cons: "We did not know we needed to ask for our seats at the time of check in. A little confusing when we got to the gate. It turned out fine with our sitting in the seats for emergency. They were very comfortable."
Pros: "Family emergency caused us to stay 4 more days -"
Cons: "No credit offered"
Pros: "Cheap price."
Cons: "Boarding process ineffecient. Pay for carry-on bag. Accept the seat you are assigned or pay to change. Should be renamed Nickel and Dime Airways."
Pros: "Flight crew was good."
Cons: "Everything is an additional charge from having a bag on board to cokes."
Cons: "After being left on the plane for a long time and not even offered ice water or anything. We were released out to the lobby. And then shortly after asked to get back on the plane where it was EXTREMELY Hot. I would NEVER go frontier again."
Pros: "Crew was nice"
Cons: "When we arrived to the frontier counter to check our bags there was nobody there to help us. We waited for over an hour. I called frontier and a rude employee explained that they don't have someone at the counter until 2 hours prior to takeoff. Takeoff not boarding. Considering that there were around 100 people waiting in line by the time someone arrived to help us, I was glad I waited and I'd be surprised if everyone made it through security in time for their flight. Just a cheap company in every way."
Pros: "The price."
Cons: "Frontier charges extra for any and every little thing leaving you feeling ripped off by the end of your trip. On top of that, everyone on the fight was stuck on the plane for about an hour and a half after landing before we could get off the plane. It was awful. Everything was angry, stressed out and annoyed. At first there wasn't a gate available for us and the pilot had a hard time getting in contact with anyone who could tell him how long it would be or if connecting flights would be held for passengers stuck on the plane. Then even after a gate became available they then couldn't find anyone who was able to hook up the plane to the gate. It was unreal! By far the worst flying experience I've had yet."
Pros: "Excellent flight crew! All very helpful and attentive. Head steward had a wonderful sense of humor that eased long flight takeoff delay and kept us all chuckling and smiling at various points of flight."
Cons: "Extremely uncomfortable seats. After about an hour my legs and back were aching and I couldn't get in a comfortable position. Too hard and not enough padding. A non-alcoholic beverage should be a "gratis" show of hospitality on any multi-hour flight. How tight can you get?"
Cons: "When checking in, the kiosk says make sure you're at the gate 10 min prior to departure. While we checked in nearly 2 hours early (which we could prove), we spent most of our time in the airport away from the gate because at 33 weeks pregnant, it is more comfortable for me. We arrived 10 minutes prior to departure as we were told, and not only was the gate closed, but nobody was there to assist us. We went to the ticket counter... and nobody there either. After nearly an hour on the phone we were put on a flight the next day, which meant missed work, extra expense, and a huge hassle. Frontier comped one change fee, but not the other, and the next day we noticed that they did it again: boarded 50 min before the flight, closed the gate before departure time. Undoubtedly, others missed their flight as a result. All of this might have been tolerable had customer service been even the littlest bit professional or helpful. But nope. We will never use this carrier again."
Pros: "I liked that they boarded very quickly."
Cons: "Pre-reclined seats, extremely uncomfortable. The new seats have little to no padding and the drop down table is no bigger than an iPad mini and can't even hold a drink in place. $30 for a carry on bag?!? No complimentary tiny bag of peanuts and a coke? Lame"
Cons: "I didn't like the fact that you couldn't even charge your phone. $30 for a carry on is ridiculous. 42 and a half flight there should be some kind of entertainment available even if for a price. Hippos cheap rates by we tack on an extra $60 for a carry-on and an extra $20 each way receipt you are not cheaper than any other Airline and I will not be flying you again. The only reason I picked your airline or will pick your airline in the future with me because the time smashed out with what I was looking for. But your prices will no longer sell me because they're not realistic and full of pork"
Pros: "On time"
Cons: "No entertainment. Pay for carry on nag"
Pros: "The price was great. The stewardesses were wonderful."
Cons: "i'm glad you have new seats but they lack flexibility and comfort. Also a couple extra inches of legroom would have been wonderful. I do not like having to pay extra for luggage and for snacks and drinks. The landing was a little iffy."
Cons: "and train employees better. Their fees are very unusual and the PHX staff did not inform me of the fees but on my way back the Seattle employees did in a very rude manner. They were also rude to other people on my flight that were caught unaware of the strange fees."
Cons: "So many children allowed to roam around the plane without penalty. Your bag is an extra $30; a coke? An extra $3. The tray top was no larger than a wireless keyboard. The plane was outdated and smelled. The ticketing; flight attendants and crew were tired and unfriendly. Not worth the savings."
Pros: "It was a nice flight, no problems"
Cons: "Did not like that we were charged for our seats and carry on bag."
Pros: "Fiight itself was ok"
Cons: "I did not like out of the two tickets I did buy I had to pay an additional $104.00 for seating and baggage"
Pros: "Honestly the WORST experience ever with a flight. Angry Kayak doesn't post the cost of luggage and carry one with them. Flight delayed 5 hours for non existent weather, leading to 1 hour sitting on the tarmac because they didn't have a gate at the largest airport. Then, they destroyed brand new luggage."
Cons: "I hated the whole thing. Seats and tray tables are a joke"
Cons: "I was bringing back Some frozen Salmon and some crab for my brothers Birthday ,And they lost the bag and i spent 2 hrs on the phone and was told it would be here the next day and still no responce????"
Pros: "Well, this flight was a disaster. It already was a redeye as we were going to get into Chicago at 5:00am. But then our flight got delayed 3 hours in Seattle due to "technical difficulties" and we didn't touch down in Chicago until 7:45....then you know what happens? The flight doesn't have a gate because we were so late, and thus we had to wait in the plane for another 45 minutes. It was at this point frontier emailed me a voucher, which I was fine with....but then getting my luggage (which you have to pay extra for to be checked in) was shredded entirely on its side, as if they had dragged it on its side. Nice service."
Pros: "Easy boarding process"
Cons: "Extremely narrow and uncomfortable seats Dog wandering in aisle and under my legs while I tried to sleep"
Pros: "Price of flight."
Cons: "That you don't allow a personal item and a carry on. I was not happy when last second while getting my boarding pass I was hit with a $40 charge for my bag. That is so dirty. I was furious."
Cons: "That I had to sit on the outside of the airport for two hours with no where else to go because ticket crews didnt arrive until two hours before the flight. pretty bullshit."
Pros: "Price is how they lure you in, but don't be fooled! There is a seat fare at the gate and a carry on fare."
Cons: "Everything. I had so many issues before the flight that I canceled. Now I have a travel credit that I will NEVER use. This airline is a joke and has no business being in business."
Cons: "They honey dick you with the cheap plane tickets then screw you over at the the counter when they charge an unnecessary amount for carry on baggage. I WILL NEVER FLY FRONTIER AGAIN. Not to mention the meal trays can barely hold a lunch-able... Go home frontier airlines.. your drunk."
Pros: "Crew was great, flight was smooth for Denver."
Cons: "I used to love flying Frontier. However choosingvtoncharge for every little thing makes this a stressful rather than a relaxing trip experience. I will think long and hard before purchasing tickets with you again."
Pros: "Almost nothing about this flight was positive. I have to struggle to find something, but I can say that boarding wasn't too bad. Quick and organized."
Cons: "Everything else. To start, Frontier does not include any carry-ons with the flight, so either we pay $70.00 round trip for a bag or we have to shove everything we want for our trip into a "personal bag". We checked in about 24 hours before the flight and realized only after we had already waited in line for security that we needed printed paper boarding passes rather than using our phones (like every other airline). Luckily, we didn't wait until the last minute to show up, so we could go back, re-check in, wait in line for security a second time, and make it to our gate. Once boarded, things turned even worse when we realized that the seats on this Airbus were nothing more than very thin plastic with a very small amount of cushion, making the metal folding chairs from my youth seem preferable. In addition, while planes are not necessarily known for being comfortable, even the small conveniences of other planes were missing. These seats had no entertainment devices, terribly positioned armrests, a tray table that would barely hold my iPhone, no option to recline at all, and so little room ahead of us that my knees were pushed against the seat ahead of me. I was offered some respite when the flight attendant said that the flight was completely boarded but there were some exit row seats available. We were told that the attendants would "be happy to move you to a seat with a little more leg room and would be happy to swipe your card for the $50.00 charge". Really? $50.00 for an upgrade to an exit row? Generally, any flight I have been on will give a free upgrade or two if these seats are vacant. Nobody is there anyway, so why not offer them to give a sense of friendliness to your customers? You are not making any money on those seats anyway. On a roughly four hour flight, there were drinks and snacks offered, but their special was 2 cans of soda and a snack (peanuts or trail mix) for 9.00. Water, soda, and all snacks were an extra charge... Bottom line, this was a terrible experience with a terrible airline. If I have anything to say about it, I will never fly with Frontier again."
Pros: "Frontier is a get what you pay for airline, no frills."
Cons: "The prices could be more reasonable for the things you have to pay for - luggage, food, drinks."
Pros: "I eventually got where I was going. The cute girl sitting next to me leaned on me when she fell asleep."
Cons: "No choice of seats without paying extra. Attempt to price gouge for carry on bags. Tiny seats. Late departure/arrival. Constant attempts to charge more: want a better seat? want to bring a carry on bag? WiFi? something to drink? eat? sign up for our credit card?"
Pros: "Delayed 2 hours with no update information. As a frustrated passenger asked for answers. Called all over the nation for help. Upon boarding, was told Frontier had the right not to serve me. Refunded my money and then i had to book through another airline at 3am... long story short, nightmare."
Cons: "All of it."
Cons: "Ended up paying $16 for choosing a seat and 40$ for a cabin luggage. That's lame. Not to mention the 90 degree immovable seats."
Pros: "It's cheap"
Cons: "Malfunctioning toilet, delayed travel, costly bag check in, have to check in carry on"
Pros: "It was expensive stupid bait and switch on bags and Cost to check in is wrong.. Seats are the worst ever!!!! The crew was grumpy. I will not be flying With them agin after this trip!"
Cons: "2 hour unexplained delay and no customer service at the desk to explain. Seats are so hard and I still feel the pain in my body Didnt drink anything since they charge you for everything after landing in ohare we were taxiing for an hour before we were let go. Also unexplained Never again."
Pros: "The crew was great. The tickets were a good price."
Cons: "Paying for carryon. Paying for seats The seats were like sitting on bleachers. They don't reqcline. You have no arm room. Anything else? Oh yes you pay for your drinks. Even water."
Cons: "You should let people know at the time they purchase their ticket that later they will have to pay EXTRA for a SEAT ... Unheard of on any other airline. Flight was 30 min late. My boarding pass was"invalid"....for unexplained reasons. I almost missed my flight because I had to go back to Frontier ticket counter at the other end of the airport to get a new boarding pass. You have lost a customer permanently."
Pros: "Boarding was normal, crew was pleasant."
Cons: "Seats were very very very uncomfortable. No food was offered. Limited leg room. Tray tables were useless."
Cons: "6/11/2016- stuck on Tarmac for no reason for over an hour. Missed last shuttle to Boulder due to waiting on luggage at baggage claim for another 2 hrs. Unacceptable!!!"
Pros: "Flight delayed unapologetically- making me miss connecting flight on frontier only hours before the flight, which they were unapologetic about"
Cons: "No one to check bags in. Dirty seats. Had to pay for everything."
Pros: "The price of the flight was good."
Cons: "Seats that don't recline are a joke. No drink service, food, or WIFI option. Know what you're getting into."
Cons: "Fee's for luggage and carry ons. In other airline its already included Fee's for luggage and carry ons. In other airline its already included Delayed flight"
Pros: "Only the price it was cheaper than other airlines"
Cons: "1. The security now a days has long lines and I get to the airport early but can't drop my luggage ,no one was at counter until before 2 hr for departure 2. Unlike other airlines no free snack during the flight 3. Charged for every single thing , seat , food , snack , carry on ...."
Pros: "Flight was just fine, no problems."
Cons: "Being hassled to pay extra for a couple inches more legroom is understandable, being charged for coffee is annoying, but stupid basics like a tray table and pocket for your reading material under the guise of 'only paying for what you use' is obnoxious."
Cons: "That it was delayed by 2 1/2 hours this is why we don't fly with this crappy airlines! Get it together frontier maybe you wouldn't be ranked as one of the worse airlines!"
Pros: "Seatt space was great."
Cons: "The seats didn't recline at all making it nearly impossible to sleep."
Pros: "I upgraded to the bigger chair and it was comfy."
Cons: "A cup of water would've been nice."
Pros: "The boarding was relatively quick and it was timely"
Cons: "The additional costs at Spirit are ridiculous. The flight price totally fools you on the front end given the additional costs that come later. That said, the comfort is poor. Seats don’t recline and are poorly cushioned. I will not be choosing Spirit again for my future travel needs."
Cons: "Better seating, meeting time hacks, and complimentary snack/water"
Cons: "This was a great value and we enjoyed the flight"
Pros: "Take off & Landing was excellent"
Cons: "Decending was very smooth"
Cons: "Late leaving, really cramped seats"
Pros: "In-flight, no one (flight attendants) really bothers you."
Cons: "Communication amongst the airline and it's PAYING customers, TERRIBLE."
Pros: "Stewards were very nice"
Pros: "Nothing. Their seats don't even recline."
Cons: "The airline is a rip-off."
Pros: "Quick non-stop destination flight booked a day before for very cheap. Wonderful."
Pros: "It was clean, and I felt like I got a good deal and the staff was very friendly"
Cons: "The other passengers were interesting... lots of swearing, I wouldn’t take my kids on one of these flights"
Pros: "It was smooth and uneventful. At 6 AM that is saying a lot...!"
Pros: "Flight crew was nice enough, but the intercom woman was very annoying; spoke like we were children. How many times do you need to announce a last bathroom call? 1 is diffident. 5 is excessive."
Cons: "Charge you for EVERYTHING. Seats were so small i couldn’t bend down to find my headphones in my bag on the ground. I’m 5’4” 115 lbs. no in flight WiFi or entertainment. It was a long flight."
Pros: "Pilot was fantastic. Kept us informed as we had to wait a little getting to an open gate, but the landing was the smoothest I ever experienced."
Cons: "Your plans suck! The seat I used had a bar across the bottom that had no cushion. It should be taken out. And the fact that the seats don't recline is very bad for back and necks. It's a shame, riding in the is like riding in animal cargo."
Pros: "Nothing bad service I’m not going to use spirit ever again"
Cons: "Everything was bad"
Pros: "Long delay and had to pay extra at the counter for unfriendly online check in. Also you have to pay every little thing."
Pros: "Great trip. Just got me to LAX on time and easily"
Cons: "Everything was fine"
Cons: "I usually don't care too much about my flights from LA to Seattle since it's only a 2 hour flight. This was my first time with spirit and it was horrible from start to finish. Staff was unfriendly checking my bag in (I had to pay $82 for ONE checked bag), boarding the plane was a complete unorganized mess, the flight was bumpy and uncomfortable, the beverage I asked for on the flight was out of stock, the landing was horrific. By far, worst 2 hours on a plane I've ever experienced."
Pros: "Friendliness On time"
Cons: "Seats offer too little room...coffee was not good compared to that served on competitors carriers."
Pros: "Boarding was efficient."
Cons: "Bare bones is one thing but it was a flat out uncomfortable trip. Felt gouged by pricing policy despite being aware they are a budget carrier."
Pros: "On time/early departure."
Cons: "Since the seats are basic- it's hard to sleep. Definitely recommend a neck pillow."
Pros: "Friendly staff, smooth flight"
Pros: "If you want a seat that reclines, it is $100 more. Carry on luggage $59. Ridiculous fees"
Pros: "Fast boarding and departure"
Cons: "The fact that you charge for every little thing... as if we didn't already pay enough for the tickets that you charge for seats for sodas ect... definitely a joke of a airline for sure"
Pros: "Don't let the low price fool you! You will end up paying the same price for Spirit flight, very close to a similar ticket from other airlines. The only difference is that Spirit will charge you little by little (for carry on, boarding pass, check-in, etc.), plus offering you a very uncomfortable seat (unadjustable)."
Pros: "The crew were great, especially the main attendant, he was hilarious. On our first flight, I was surprised to find that we were sitting in first class, which was awesome for my wiggly 9 year old and me."
Cons: "We were on the same plane from Seatac, WA to Detroit to Atlanta, to Orlando, so no longer than 15 minute layovers. This meant no time to eat at airports and no time to charge devices. Since there was no in flight movie and nowhere to plug in anything on the plane, my son was extremely bored and it was stressful for me to keep him busy for 10 hours! On top of that, there were no in flight snacks and the food was overpriced. Also, the baggage fee is insanely high."
Cons: "Ended up paying more for this crappy airline because I didn't realize they charge you $50 per direction for a carry on bag. Wish I would have just bought ticket for better airline. Horribly cramped plane. Also they charge for snack and bev on plane! Cheap airline poor services."
Pros: "Leg space in plane."
Cons: "Unknown fees for everything."
Pros: "The plane was nice looking, that's about it."
Cons: "My arrival flight was dirty, I believe I contracted some kind of rash from the nasty seat, the crew almost tried to find a way to charge me for napkins while I was attempting to clean the seat, I had to pay $180 for one carry on each for my fiance and I RT, the return flight was delayed, back on time, then delayed 3x which caused us to miss an opportunity for a late check out from our hotel and we spent 4 unnecessary hours at the airport. I will never recommend Spirit or travel with them again."
Pros: "Friendly personable crew"
Cons: "The seats are TINY. I am 5'3" and I felt cramped. The poor fellow next to me was miserable. Also, not one complimentary drink or snack?"
Pros: "Boarding was easy. Nearly empty flight."
Pros: "Easy boarding"
Cons: "The most uncomfortable seats I've ever sat in. They don't recline at all and almost lean you forward so you have to hunch. Would have been tolerable for the price, but all the extra tacked on fees were irritating and about deceptive."
Cons: "I did not realize I would be charged for my seat, water , food, carry on bag! It was an extra $120 more than I expected. I felt it was misleading!"
Cons: "I had never flown Spirit Airlines before. I didn't know that I would have to pay for a carry on bag and pay to select a seat. I was disappointed that the seats did not recline and that there was no food offered onboard."
Pros: "1. Cheap tickets. The catch? You have to pay for carry-ons. Depending when you pay for it, you can end paying for carry-on more than the cost of the ticket. 2. Do you have TSA pre? Doesn't matter because they do not partner with TSA pre so you will end in the slow checkpoint. 3. You couldn't print your boarding pass? Bad news, they do not support Apple wallet or electronic boarding pass. 4. You want to check your luggage or print your ticket at the counter? They are only available for 4 blocks of ~ two hours during the day (SEA). 5. Can't choose your seat unless you pay extra. I prefer to pay twice rather than fly on Spirit again."
Pros: "The customer service reps were great ... and tried to offer alternatives / options to the unexpected cost of both the carryon and checked in bags."
Cons: "the unexpected outrageous price for a standard carry roller bag -- which was totally unexpected."
Pros: "They upgraded me. The upgraded seat was very spacious. The staff was nice. Very punctual. Easy/fast to board and deplane because people don't have tons of bags. Overall, super easy and no frills, which I liked."
Cons: "No TSA pre-check at Seattle? People need this... Luckily, the nice guy at the check-in counter helped to get me through, but otherwise I would have missed my flight. No option to purchase wifi?"
Cons: "Spirit Airlines looks like it's the cheapest airline when you book your ticket. What they don't tell you explicitly is that they charge you an extra $65 at the gate for your second carry on. It's in the fine print. They refer to it as their “unique business model”."
Cons: "No customer service, seat are not comfortable"
Pros: "No frills, comfortable flight, clean cabin"
Pros: "The attitude's of the staff was excellent..."
Cons: "I didn't like the high prices for luggage and why I couldn't pay for my bag on line after going to your site repeatedly?!"
Pros: "Courteous flight attendants who seemed to be happy with their job."
Cons: "Yes, the tickets are cheaper, but the one personal item really is just your purse/handbag/backpack. Carry-ons cost $55. If you check the carry-on it's only $50. We misread this policy and felt a bit 'bamboozled' by it. Also, don't be late for check-in. If you're not checked in 45 minutes before domestic flights, you're late."
Pros: "Hard to like anything when I was already in a bad mood because of the delay."
Cons: "Flight was 3 hours late. I had to wait with my daughter and mother for 3 hours until we finally boarded at 1AM."
Pros: "I liked the fact that because of a death in my family and plans having to abruptly change, I was assisted greatly by the Seattle staff."
Cons: "I don't know how you get away with charging what you do for checked luggage, AND THEN for carry on's as well, but you should be ashamed of yourself. TRULY."
Pros: "Smooth check in, boarding and flight was on time. Won the the seat assignment lottery and all passengers in the group were seated together. As a reminder- read about the baggage restrictions on Spirit airlines. If you are clueless, you will be angry at the gate/check-in."
Cons: "Attendants were not helpful, DO NOT CHECK IN AT THE KIOSK. The attendant was spying on us and instead of informing us about their fees on checked bags, she treated us like criminals breaking the law. DONT LET THE $20 SAVINGS FOOL YOU. You will pay for it dearly!"
Pros: "It was a smooth flight."
Cons: "When called on the phone with questions...after trying to solve myself on the computer I called them. Already flustered they didn't speak very good English and after half hour, I was transferred to another person. That is when I got my answer. They charge for EVERYTHING and a healthy price. I will never fly with them again. Had to pay for luggage both ways, food and drink on plane, not to mention a boarding pass if not printed out before departure. When purchased the tickets, there was no information about this unless I researched the airline before purchase."
Pros: "No frills"
Cons: "No frills"
Cons: "You have to pay for drinks. Water everything"