Find cheap flights from Shanghai to Austin

Cons: "The planes are pretty outdated especially the connecting flights from Narita to HKG"

Pros: "The crew was great. I experienced great hospitality."
Cons: "The quality of meal."

Pros: "Some of your reservations staff in Los Angeles needs to be counseled"
Cons: "Been more polite especially mike in your mileage program."

Pros: "Boarding was efficient, crew was exceedingly polite, helpful ground staff."
Cons: "Flight left a little bit late."

Pros: "Crews are friendly"
Cons: "Need more food"

Cons: "Old Aircraft Interior, could be more comfortable"

Pros: "The crew was great, friendly and helpful. The food was good and the overall service on the plane was great."
Cons: "Our flight was delayed from Los Angeles and we did not make our connecting flight in Tokyo. The next option they had was a full 24 hours later so we ended up taking the train. I tried to make adjustments to one of my flights for the return home and was told that is not an option."

Pros: "japanese airlines food is always better than u.s. airlines. service is also very courteous."
Cons: "disliked their entertainment system. no varieties in movies, and interface was a bit annoying as you could not see a visual menu of all movies and had to keep scrolling line by line to get to the next movie."

Pros: "One of my favorites airlines! Crew are nice and very helpful. I felt safe and enjoyed my long flight as always. My mom would not agree more. Thank you for your good service!"

Cons: "Seats are way too small, incredibly uncomfortable to the point of painful ness. More luggage space"

Cons: "Fellow passenger didn't stay in his space , would prefer flight attendant to inform kindly"

Pros: "I have An excellent services from two of stewardess on the plane her names is Miyuke if m not mistaken short hair always smiles she is an asset made me comfortable and kiyeke if am not mistaken up hair she is always smiling and has nice conversation. They’re appreciated. Keep improving ANA, i’ll Change to choose anytime to visit Asia country. Thank you."

Pros: "The crews' smile and politeness were excellent."
Cons: "The line was way long to check in at the Narita International Airport."

Cons: "No available slippers for economy class. I’m a star alliance gold and other star alliance airlines member provide the said amenity."

Pros: "The food and staff were great."

Pros: "The quality of your aircraft. Clean, modern, plenty of leg room."
Cons: "The "meal" served about 1.5 hours after takeoff was just a very light snack. Nothing substantial. Could have been more food."

Cons: "Everything"

Pros: "Nice smile and service. Food is good as well"
Cons: "Arrived later than schedule"

Pros: "Comfort was good"
Cons: "Drinks and refreshments given in meager amounts by stewardess like it was being rationed Choice and scope of movies was poor and narrow"

Pros: "Great"
Cons: "N/a"

Cons: "late again and hot in the cabin. sat on the runway for a while again"

Pros: "Wonderful service"
Cons: "Food was on the very bland side"

Pros: "Service in side."
Cons: "Air host listen on time"

Pros: "I love this airline! The flight attendants are so polite and cute and the whole ride was a great experience."

Pros: "Incredible service"

Pros: "Everthything"
Cons: "Nothing"

Pros: "They made a special dessart for my niece and her husband for their honeymoon trip."
Cons: "Not realky."

Pros: "The crew was very efficient and the food was also good"
Cons: "You should add some veg dishes"

Pros: "Food, staff, and entertainment."
Cons: "Tight space and the tray was on the dirty side."

Pros: "The big screen Tvs"

Pros: "Crew and service awesome"
Cons: "Not enogh choices for entertainment"

Pros: "Great flight. Plenty of leg room in economy section. Attendants polite, helpful and made you feel like you their valued customer. Would fly ANA again when traveling their routes."

Cons: "kayak should let you know when buying the ticket that the first portion of the flight codeshare with united express doesn't cover a second bag I called ANA they said i could bring two so I did but I was charged 100 dollars for it even though it was an international flight with ANA also united express shattered the outside of one of my checked bags so I paid 100 dollars to get a 50 dollar suitcase BROKEN UNITED won't respond to my inquiries. I am very disappointed."

Pros: "ANA food and service is awesome"

Pros: "Nice friendly staff in the plane. Nice friendly staff at the airport, although very slow and getting confused easily. Need more training."
Cons: "Check-in process at the airport was ridiculous ! One ANA staff sends us to wait to a certain counter after looking at our ENTIRE trip (all 3 segments), only to find out 20min later that we were supposed to go to ANOTHER counter, because our ultimate destination was International (USA). Also, boarding passes had to be REPRINTED in Tokyo for some reason. Note: on the way to Okinawa 2 weeks earlier, we had similar poor experience, but we only had to wait 5 min in the wrong lane. Overall ANA staff is very nice, friendly and smiling, but seems to get overwhelmed and confused very easily, and take FOREVER to do simple tasks that their US counterparts do 3x or 4x FASTER. --> do more regular TRAINING of your staff at airport counters !"

Pros: "I got to my destination on time with my luggage"
Cons: "Decent flight but not the seat that I wanted. Window seat without a window. Emergency exit seat which is supposed to have leg room but didn't because of emergency door. Taking some over the counter pain medication helped this and made the flight bearable. Fewer storage options."

Pros: "My son can not eat peanuts, I am so happy you offer the peanut free meals. And ANA always have good sevice."

Pros: "Good industrious crew who were pleasant and obliging. Lots of storage space in a larger aircraft. Washroom automation using sensors was fantastic. Washrooms we're always kept clean and adequately supplied."
Cons: "The seats were very tight."

Pros: "Comfortable flight and cabin crew were very good"

Pros: "The best service I have ever received. The stewardess ladies are incredible."
Cons: "Alternative movie options."

Pros: "The crew was courteous and helpful. The food was good. The seat and bed comfortable."
Cons: "There was really nothing to dislike. The video choices could be more imaginative."

Pros: "Excellent service and food"
Cons: "None"

Cons: "We were delayed, but I can't say it was the airline's fault."

Pros: "Staff was friendly, Aircraft was clean and tidy."
Cons: "Food was poor, there was no space, even domestic flights have more space than this one.!!"

Pros: "Polite and considerate crews Food is good. Crews are always smiling."
Cons: "No boarding zone? Everyone just swirm up and line up for the shuttle. No order even though there are guidance."

Pros: "Not a single thing. I will be talking to a reporter about this since they are interested in the story"
Cons: "I left 3 hours early from my hotel. This was my first time ever being in the Philippines so I did not fully grasp the amount of traffic. I arrived at the check in counter with 52 minutes to spare and they told me I could not board. The plane wasnt even boarding passengers yet. I even went as far as to say that I would leave my luggage as I had to get on the flight. They did not allow this either. They said that I would need to get on another flight. To add insult to injury they did not credit me with ANY of what I had purchased for my previous flight since I ordered through Kayak. I am 100% dissatisfied with ANA and I am asking kayak to rectify what they have done. I have already emailed ANA upper management and will be taking this to social media, the news, and any other outlet I can find. I had to pay for a hotel, miss 2 days of work and pay for a 700 dollar "premium" seat ticket since that was all they claimed they had. I find that last part funny, since I saw about 12 empty seats on my flight. I am hoping to hear from kayak so they can explain why they do business with a company that clearly does not care about it's customers."

Pros: "Delhi airport was good, they do with respect"
Cons: "seats are too small and their is no foot rest like other airlines . their is nothing to entertainment"

Pros: "All"
Cons: "-"

Pros: "I can't really think of anything I liked much about that flight other than to say Thank God we landed safely."
Cons: "The flight was overbooked. It was a cramped flight. We had problems with the landing gears and had to be pulled off the Tarmac by firefighters. It was quite a frightening experience."

Pros: "Food was decent. Entertainment was decent."

Pros: "Nothing"
Cons: "All"

Pros: "The movies were good on the plane."
Cons: "Everything! I was given a wheelchair, wheeled to a spot and told to stay there. I waited over an hour. I couldn’t get thru customs and security alone and I had to ask a non employee to help me the whole time, I was then yelled at by an employee because they didn’t think I was handicapped at the gate"

Cons: "They could improve the boarding process."

Pros: "Good flight attendants.."
Cons: "Cramped"

Pros: "Inflight Service is great"

Pros: "Good service. And good features. Enough space in seats in first class."

Pros: "Olivia Sanchez and Yvette Diaz were absolutely. 100% phenomenal. They upgraded my friends and I to a flight tomorrow, and we can still meet with our group in time."
Cons: "Our flight was delayed at 12:07am, and we would have missed the connecting flight."

Pros: "My upgrade was fabulous!"

Pros: "Flying first class and the attendants were wonderful"

Cons: "You messed up my life with your poor service."

Pros: "All good"

Pros: "Coldest flight I’ve ever taken. Not sure why I paid $60 to fly in comfort when I had to endure the arctic temperatures. Free WiFi never worked once either."
Cons: "That I was going to be charged $125 for oversized luggage unti"

Pros: "Good service. Friendly staff. Jet bridge in NRT."
Cons: "Never got a boarding drink; No jet bridge in Shanghai."

Cons: "missed flight bc of delay with first flight. jad to wait 5 hours at lax"

Cons: "Boarding was not smooth. They got me and my son mixed up as we have same name."

Pros: "i liked the aircraft and the fact that you could watch movies on your phone!"
Cons: "you couldn't hear the staff when they started boarding the plane"

Pros: "Smooth, quick and comfortable flight."

Pros: "got to change my seat and have a spacious exit row"
Cons: "naad"

Pros: "Arrived early"
Cons: "Seat comfort. Interior is a little dated now."

Cons: "I have the worst opinion of the Delta company, when I was flying to Atlanta on October 20 they changed my flight at the last minute I had to leave until my job to take another flight. Just today when returning my suitcase did not arrive they sent it to another destination. I think the company gives very bad service."

Pros: "Food was actually ok and the crew tried to remain upbeat despite all the challenges we encountered."
Cons: "where do I start....seats are incredibly close together and once the passenger reclines their seat, it is actually painful. I don't consider myself overly tall or large at 5'10" and 190 pounds, yet I did not have circulation in my legs for nearly the entire flight. The pilot indicated that flight would be only 9 1/2 hours and ended up being 14.5 hours due to a maintenance issue that required us to make a stop in Anchorage. Pilot said it would only take 30-40 minutes to repair (supplemental oxygen bottle was apparently empty) and after 3 1/2hrs I think we were finally airborne, only to be delayed an additional 45 minutes or so upon landing because our gate was occupied by another plane. So what, they can't find another gate to use? The whole flight there was also delayed for an unexpected stop in Anchorage to get more fuel for the flight. Did they not complete proper flight planning? I'm a pilot and I know you can check winds aloft and plan your route with ample fuel for emergencies. So did this pilot not properly plan for the flight? I can go on and on about why I won't be flying with Delta for a long long time....so the 5,000 air miles they gave me as a courtesy for putting me through so much pain...well those extra miles are useless to me. How about refunding me the cost of my horrible flight?"

Pros: "Great Food. Good entertainment. I recommend the aisle seat if you have to go top the bathroom frequently. :-) I felt that the flight attendants were concerned about our comfort on the flights."
Cons: "I would have liked more of a music and movie selection."

Pros: "Perfect flight"

Pros: "Good food and movies. Comfy seating with plenty of room."

Pros: "Crew was very friendly and gave great service."
Cons: "Legroom was poor, Im 6' tall and my knees were rubbing the seat in front. Flight was full so no alternate."

Pros: "Free movies helped the time fly by. Stewardess, or whatever the PC word us now, Britt was awesome"

Pros: "Excellent customer service. Friendly and helpful crew."
Cons: "Seats where still small in business and first class."

Pros: "Cabin crew was very polite helpful and friendly."
Cons: "Can't change the weather. Flight was delayed a bit but they were very informative as they found out info."

Pros: "Nothing"
Cons: "Never made it on this flight and in the end my luggage was lost."

Pros: "Crew was very good and nice on the flight"
Cons: "Flight terminal was changed about 30 to 45 minutes before boarding Flight was delayed due to AC problem Configuration of the plane was terrible. Little leg room but the windows did not align with the seats so a window was shared with two rows making it challenging to open or close a window without disturbing the passenger in the other row with whom the window is being shared. No charging outlets in the terminal or on the plane. Plane had no food to offer for purchase. Expected better from Delta."

Pros: "Flight was smooth and flight attendants were nice."
Cons: "Well delta over sells their flights every time and have to buy people out of their seats. This would be fine if it didn't mean that your seats have to be changed last minute and without your knowledge. I choose a window on purpose because I am claustrophobic. I did not pay for upgrade because I was able to select a seat that was a window...had I known it could change I would have. Zero communication just surprise you have a. Ew seat."

Pros: "Very new plane arrived on time no problems"
Cons: "Nothing everything was great"

Pros: "First class crew was great! Smooth ride, arrived early"
Cons: "Lunch option on LAX-AUS wasn't that good (chicken salad or meatballs), also was pretty sparse on the meal itself compared to other airlines"

Cons: "Missed connection"

Pros: "Crew was attentive, kept us informed throughout, and were friendly. Landing was smooth."
Cons: "Bathroom ran out of tissues and toilet paper halfway through the flight. Alerted the crew, and they added tp. Bathrooms seem to have gotten even narrower, barely any room to move in there! Also, we had to sit on the tarmac after landing for 30 min due to gate traffic. A few minor inconveniences, but overall tolerable."

Pros: "I love the crew! They are so kind and helpful. Feel like been friends forever. And they have the hardest jobs in the world! Seats are comfortable love the Westin bedding and drink selection"
Cons: "They ran out of Port wine :("

Pros: "The Delta crew on the flight was wonderful - but the crew at ATL really shined. A huge amount of people for connections arrived at the same time and needed to get through customs and the staff were very calm and efficient in directing everyone and making sure the line moved."

Pros: "The crew was very nice as usual. A bit too many announcements that ran a bit too long. Other than that great folks."
Cons: "No water on the plane so no coffee and no running water in the bathrooms. They did well trying to accommodate but between that and a calibration issue in the cockpit that had us running late it was not the best delta flight I've been on."

Pros: "Clean plane, good service. on time departure, early arrival."
Cons: "I did not like the way the plane was boarded- people could not get into their seats because others blocked the aisles - so chaotic. Passengers were not being rude to one another, it was simply that the process is poor. Could the zones instead reflect both location of seat and area of plane, so that those with window seats at the back board first, then middle seats, then aisle? That way if aisle seats fill first, seated people are not stepping back into the aisle to accommodate others needing to get a seat in that row, while everyone on the gang way must wait for the aisle to clear."

Pros: "Arriving"
Cons: "Cramped seats, poor food, inattentive flight attendants"

Cons: "New design of the the plane with side to side bathrooms at the back leaves much to be desired. Those were the smallest airplane bathrooms I've ever used!! I had trouble fitting and I'm not a large person!"

Pros: "What they offer is OK."

Pros: "Free rebooking"

Pros: "We were delayed a bit out of Shanghai but still arrived in Los Angeles on-time (very slightly early) which was nice. well done."
Cons: "The boarding process was confusing, with staff members holding signs creating arbitrary waiting areas for each of the boarding zones. If this is the boarding process, maybe something more structured can be implemented, otherwise people just end up everywhere. The seat back entertainment on this 777-200 suffered from the most capricious touch-screens ever. I would frequently tap a control on the screen only to have a control at the far corner of the screen be "pressed" instead. Annoying."

Pros: "I liked that from China to Seattle on the flight itself they took very good care of us making sure we were all comfortable, hydrated and well fed."
Cons: "The Shanghai airport did not open luggage drop off until 3hours before my flight when I was told it would open 5 hours prior, as well as tried to get me to leave to rent a hotel for the night as my layover was a few hours, then delayed Seattle boarding for over 45 minutes, once we were on the plane we were then told we were number 25 to leave therefore leaving us another hour and a half of a delay."

Cons: "No leg room, seats vastly too narrow"

Pros: "The landing experience."
Cons: "The organization of serving meals."

Cons: "Very long delay leaving Shanghai. Was 90 minutes late arriving in Tokyo, so I didn't have time to run into Narita town for some real food as I had been planning."

Cons: "The economy seating was very tight on this plane. I'm just 5'8", and it felt incredibly tight. I think I had 2" of leg room. I cannot imagine being much taller."

Pros: "Everything was fine once we got on the plane."
Cons: "United took our plane and gave it to another delayed flight, meaning they delayed us by over 4 hours. Didn’t take off until 12:30 am when we were supposed to have taken off at 7:55 pm."

Pros: "frequency of drink/food service. Appreciated the ice cream."
Cons: "Food was not good. chicken or pasta were the choices, we sampled both. Neither was good - some of the worst airplane food Ive had. On our return flight from Munich to Houston we had same choices but it was a different type of chicken - curry chicken - and that was excellent. I would recommend you serve the same thing on your Houston - Munich flights! Seat comfort (bottoms) not so good."

Pros: "The direct TV was free on this leg of my trip"

Pros: "Can not think of anything"
Cons: "Nothing"

Pros: "Polite crew"
Cons: "Food."

Cons: "See above"

Pros: "Everything was fine"

Pros: "Flight was on time even with a take off delay"
Cons: "On late flight would be nice with pillow/blanket Somewhere along the way our approved TSA locks were taken and zipper on one suitcase broken because of it. Not happy about that."

Pros: "The flight was a head of schedule and very smooth."
Cons: "It was freezing cold. I was wearing a sweater and was freezing."

Pros: "The seat was comfortable, leg room, no one hitting me when I was sleeping"
Cons: "N/a"

Cons: "First of all I've taken quite a few trips and i normally fly Southwest. Southwest service is always great. I had change of plans and hadon't to fly delta; the crew and the pilot were very rude. I was in the lobby area and i was standing when the pilot of Delta passed by he bumped me and literally growled at me, the boarding process a crew member became frustrated with a family boarding. The plane ride was uncomfortable i am 6'3" tall and had no leg room or shoulder room"

Pros: "It was quiet, and the crew was nice."
Cons: "Well off the start the air on the aisle seat is horrible, the controls are set underneath the window seat so if you had window or middle you had the perfect seat for air. my seat wasnt working, the seat was finicky and would recline, also the TV controls are in a bad spot but that i really didnt care about. The absolute worst was my tray was broken on the right side so it couldnt hold the weight of my drink or anything so i was forced to hold my drink food etc. I had to prop my leg under the tray so it could hold my laptop so i can finish my work which i didnt get to finish because it was to uncomfortable for my leg. Needless to say ive never had a bad experience flying and i used to say that all the time but i guess i just jinxed myself because that was bad. All it was missing was a crying baby."

Pros: "Looking out the windows admiring the clouds"
Cons: "Nothing it was overall a nice flight"

Pros: "Fast boarding"
Cons: "nothing"

Pros: "UA did a good job, but Houston International was closed off/on due to bad weather, so it was a mess."

Pros: "Easy enough"
Cons: "should have happened yesterday."

Pros: "Very comfortable plane. 2 seats on a side, 5 thumbs up."

Pros: "Everyone was great. A young lady on my Houston to Austin flight helped me find my seat. A young man on my NY to Houston flight was very friendly!!!"

Cons: "Flight Attendants took forever to come and bring you water, headphones or something to eat. Seats were uncomfortable and my headrest was broke. I paid for Wifi and it didn't work. Food is over priced. Boarding was telling us our flight was full so please check your luggage but I was row 4 and the flight crew let everyone on with two bags and the last people in 4 and 5 were screwed and upset for checking our bags."

Cons: "Terrible delays during boarding with no seating in boarding area after boarding is called to begin."

Pros: "Crew was courteous, though not very helpful. I liked the convenience of a direct flight."
Cons: "First the change fees. To reschedule for a week later would have cost over $800. I only paid $540 for the RT ticket! Second, my seat was broken and would not stay upright. Attendant simply told me to not lean back. Furthermore the audio in my wife's seat did not work; only produced static. Although we had these problems, and the plane was not full, the attendant did not offer a solution - like changing seats. Chinese airlines offer free second bag, and not cost changes. I will probably choose another carrier, even if it cost a bit more, for the extra flexibility and service"

Pros: "I slept the whole way and wasn't disturbed"

Cons: "There was no food serviced and no entertainment"

Pros: "2 of the flight attendants were really nice. I had an empty seat next to me."
Cons: "They board us on the plane only to have us wait for an hour for our pilot. That's terrible business to have that many paying people to wait for anything, especially a ride before midnight. I asked a flight attendant if she could let me watch the tv in front of me for free considering the inconvenience. She responded in a very matter of fact tone explaining my inconvenience was not a very big deal and actually lied about the landing time to make my claims sound less worthy. I feel like jet blue, virgin and southwest are the only airlines that still care about the customer and their experience and not just how to squeeze more money out of them."

Cons: "It is not a problem not to have a personal entertainment screen in front of you; but both the wifi system and the control in my chair arm were not working!! And this being a 14 hour flight !!"

Pros: "Service of flight attendants and the seat space i am 6 '6". The menu its delicious"
Cons: "No free entertainment like local channel's and music."

Pros: "Entertainment was great p"
Cons: "Leg room on economy was non-existent"

Pros: "Good wasn't bad."
Cons: "Staff didn't make you feel special. They probably don't themselves and that comes across in the level and delivery if the services."

Cons: "Security was worst I have ever seen - needed well over recommended 90 mins. No entertainment and ran out of food. Extra charge for regular economy seats. Reminded why I don't choose United."

Pros: "Nothing"
Cons: "First, my original DIRECT flight was cancelled bc of weather. I was switched to a flight w a connection no joke less than an hour later. Why not just postpone original flight? Then, I had a middle seat. I was in between two extremely overweight people that had no business buying only one ticket. It was clear that there was no room for three people and no one checked in or tried to accommodate. Trying to go to the bathroom was a huge ordeal bc the person next to me was barely mobile. If there was an emergency , it would have been a hazard. When I was able to go to the bathroom (after ten minutes of maneuvering ) flight attendants seemed annoyed when people were in the lane. While this is understandable, it was not possible for me to quickly scoot back into my seat. Overall , this was a terrible experience. Entertainment was lacking. It took about 30 minutes to get any beverages after being requested."

Cons: "Delayed flight. Got in later then needed."

Pros: "Bigger planes"

Cons: "Seats were too hard"

Cons: "My first flight was delayed by an hour and 20 min. I arrived at Dallas for my connector to Austin, 25 min before my departure time. I could have made it, however, the plane taxi'd at the gate for at least 10 min, then the door wouldn't open. When I finally got off, I sprinted to my next gate, thinking they may hold it for a few minutes as there were many people connecting on that flight to Austin, but instead they did the opposite. When I arrived there were other people waiting who had arrived 10 min before the departure time (also from a delayed flight) and the doors were already closed. There was no representative at the gate to even tell us this, until we had waited over 10 min, and when he arrived, he said the doors were closed, and all of us were too late. Why would you close the doors early, knowing that other connectors were coming in. Additionally, on my return trip, my flight was cancelled, and I never received a reason for its cancellation, just an automatic rebooking that put me back in New York a day late. I had to be on the phone for an hour, rebooking a flight that United didn’t have. They instead put me on an American airlines flight last minute that I barely made. This wouldn’t have been so bad if this wasn’t the second time this exact scenario occurred within two months, when my siblings attempted to return home for the Christmas holidays. United is terrible."

Pros: "Had the whole row to myself! Got to relax and lay down the whole flight."
Cons: "Wifi cost $7; only worked 15 min."

Pros: "excellent"

Cons: "Pay extra to watch TV, no individual TVs, food is terrible and only fed twice during 14 hour flight, rude attendants"

Cons: "no food and no entertainment"

Pros: "The United help desk was very accommodating, and the woman who helped me went out of her way to find me a flight with another airline that would get me to my destination faster than the next United flight. She was also kind enough to upgrade the first half of my trip to first class at no extra charge."
Cons: "While my journey was pleasant once it began, I arrived at my destination 10 hours later than planned. I was supposed to have a quick direct flight to Austin from Newark I the morning, and it was cancelled because the pilot didn't show up. There was no rescheduled flight, and suddenly 60+ people were trying to find extra seats on the next Austin flights which were of course also booked. Many people were put on standby, but the next flight was overbooked so not even everyone with tickets made it on the plane. I ended up having a 2 leg, 6 hour journey that left 5 hours after my planned departure (which was a direct 3 hour flight)."

Cons: "Had to pay over $200 to check bags and dog, won't be flying United anytime soon."

Pros: "Great hospitable crew. Took a minute to get off the ground, but better safe than sorry!"

Cons: "Flight was late as usual with united. Every time I fly United there is some kind of delay. The landing was awful as well"

Pros: "Was boarded quickly"
Cons: "No charge ports for my phone Small plane for a full flight with limited overhead space"

Cons: "Seats very hard and uncomfortable"

Cons: "Seating,constant advertising,flight atendands,delay all in this order"

Pros: "Everything! Trip was so smooth"
Cons: "Nothing"

Cons: "Took a while to take off and the screens weren't working throughout the flight."

Cons: "Nothing"

Pros: "Everything was great"

Pros: "That I got to my destination"
Cons: "Seats very uncomfortable, could not hear/understand announcer"